Travel Administrator

Travel Administrator

Hours: Full time or part time working, with flexible Hours

Location: Office based in Norwich, Norfolk

This is an exciting opportunity for a Travel Administrator to join a fast-growing company that delivers high quality, bespoke, worldwide holidays.

As Travel Administrator you will be detail-driven, customer-focused and play a key part in supporting clients before, during, and after travel, ensuring every arrangement is handled accurately, professionally, and with care.

Desired Skills and Experience:

• 2 years experience working within the travel industry, or administration experience at a high level.
• Excellent written and verbal communication skills
• Strong organisational and time-management ability
• High attention to detail and strong numeracy skills
• Confidence managing multiple tasks and priorities
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
• A proactive, positive, and professional approach
• The ability to handle complex queries with resilience and good judgement
• A genuine interest in travel and customer experience

What's On Offer:

• Competitive salary of £26 - £27K p.a. pro rata (reviewed after 6month probation period)
• Company bonus scheme
• Company pension scheme
• Paycare health benefits
• Free on-site parking
• A friendly, supportive, and professional team environment

Travel Administrators Key responsibilities:

• Delivering consistently high levels of customer service and building long term client relationships
• Preparing and issuing travel documentation
• Managing holiday arrangements including flights, transfers, accommodation, and activities
• Handling client enquiries via phone, email, and social media
• Capturing, maintaining, and updating client information accurately
• Monitoring, collecting, and processing payments
• Liaising with suppliers and internal departments to resolve queries
• Ensuring company values and service standards are upheld at all times

If you are highly organised, customer-focused, and enjoy working in a structured yet varied role, we look forward to hearing from you!