Job Description
Role: Service Manager
Day Rate: Market rate
Location: Exeter / Hybrid ( 2 3 days per week, please note there won t be any flexibility on this requirement)
Clearance: Required
The role is focused on leading service delivery across a complex ICT environment, with ownership of service performance, process maturity, and stakeholder engagement at a senior level. It would suit someone who has operated across multiple platforms and can balance operational stability with continuous service improvement.
Key areas of focus include:
- Owning and evolving ITSM strategy and governance (ITIL-aligned)
- Leading service improvement initiatives across operations and delivery teams
- Acting as the senior escalation point for stakeholders across the business
- Driving process optimisation through data and service analytics
- Managing service risk, compliance, and configuration across environments
- Leading and developing a team while ensuring capacity and performance targets are met
- Contract & Budgets management experience
- Public sector experience
If you are interested in this opportunity, please apply with your CV and I will be in touch ASAP.
About Lawrence Harvey