IT Service Desk Analyst - 1st Line - Win 10/11, M365
- William Alexander Recruitment Ltd
- Mar 30, 2026
Full time
Telecommunications
Job Description
IT Service Desk Analyst - 1st Line - Win 10/11, M365
Our client, an Insurance broker, is recruiting for a IT Service Desk Analyst to work within a small, friendly and highly skilled tech team.
You'll support users face to face, resolve day to day IT issues, and gain hands on exposure to projects, cyber security, automation, and cloud technologies. This is a development-focused role with plenty of learning opportunities.
The Role
If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days.
The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.
Our client, an Insurance broker, is recruiting for a IT Service Desk Analyst to work within a small, friendly and highly skilled tech team.
You'll support users face to face, resolve day to day IT issues, and gain hands on exposure to projects, cyber security, automation, and cloud technologies. This is a development-focused role with plenty of learning opportunities.
The Role
- Provide 1st line support (walk ups, tickets, remote help)
- Set up new starters and manage leavers
- Troubleshoot laptops, mobiles, and hardware
- Support Microsoft 365, Windows 10/11, and common business apps
- Assist with iOS/Android, printers, networks, and security tools
- Work with the IT Manager on projects, cyber security, automation, and cloud improvements
- Experienced in an IT Support/Service desk role.
- Strong Microsoft tech skills (Windows 10/11, M365, Teams, SharePoint, Outlook)
- Comfortable supporting users onsite
- Good communicator with a proactive attitude
- Genuine interest in cyber security
- Any exposure to Azure, Intune, EntraID and Powershell are desirable but not essential.
If you feel you have the right skill set, please apply. Successful candidates will be contacted within 2 working days.
The processing and use by us of your personal data is in accordance with our Privacy Notice which can be found on our website. William Alexander Diversity & Inclusion Policy, actively promotes the principles of equality, diversity and inclusion in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors and the public. We fully feel an inclusive work culture where people of different backgrounds are valued equally will ensure better outcomes for us all and we approach recruitment for our clients.
About William Alexander Recruitment Ltd