Vendor and Contract Manager

Important High Level Summary Notes

Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below:

Lorenz Pasch at Hays Recruitment.

In order to proceed with an application for this position, you must be able to demonstrate:

• Direct experience managing technology vendors or MSPs in an enterprise environment
  
• Strong involvement in contract life cycle management (renewals, obligations, commercial terms)
  
• Experience challenging suppliers on performance, service quality, and commercial outcomes
  
• Ownership of SLA/KPI frameworks, vendor scorecards, and performance reporting
  
• Exposure to cost transparency, consumption analysis, or optimisation initiatives

If your experience does not include the above, this role will not be a match.

The Role

Hays is a FTSE 250 recruitment leader with a global footprint, combining decades of expertise with a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. With deep specialism across STEM and digital domains, we leverage data-driven insight and a worldwide tech talent network to help organisations secure the skills they need today and for the future. Backed by significant investment in its technology transformation and strategic partnerships, Hays is shaping the future of recruitment and supporting businesses as they build tomorrow's workforce.

This role sits within Technology Operations and is responsible for governing vendor performance and contract integrity across a global technology estate.You will act as the primary operational and commercial governance point for key vendors and managed service providers, ensuring performance, compliance, and value are consistently delivered.Working closely with Service Performance, Procurement, Finance, and Legal, you will ensure that vendor relationships are well-managed, commercially controlled, and continuously improving.

What You'll Own

Vendor Performance & Governance

Manage vendor performance through structured scorecards, SLA/KPI frameworks, and regular service reviews.

Drive accountability and continuous improvement.

Contract Lifecycle Management

Own contract tracking across renewals, obligations, risks, and milestones.

Ensure contracts are actively managed, not passively maintained.

Commercial Oversight

Support cost transparency, consumption analysis, and optimisation initiatives.

Identify risks, inefficiencies, and opportunities to improve value.

Supplier Challenge & Escalation

Manage commercial escalations, disputes, service credits, and corrective actions.

Hold vendors accountable for delivery and contractual commitments.

Reporting & Insight

Produce performance dashboards, QBR packs, and governance reporting, providing clear insight into vendor performance and risk.

What We're Looking For

You will bring experience from enterprise-scale environments where vendor ecosystems are complex and performance matters.

Key experience includes:

• Vendor or supplier management within technology environments (cloud, infrastructure, telco, platforms)
• Strong understanding of contract structures, commercial terms, and vendor obligations
• Experience working with Procurement, Legal, and Finance stakeholders
• Ability to interpret performance data (KPIs, SLAs) and drive action
• Confidence to challenge vendors and manage difficult conversations
• Strong organisational and stakeholder management skills

Why This Role

• Real impact: Direct influence over vendor performance and cost across a large technology estate
• Exposure: Work closely with senior stakeholders across Technology, Procurement, and Finance
• Complexity: Engage with multiple vendors across infrastructure, cloud, and platform services
• Visibility: Key role in ensuring operational and commercial control

The Package

• PackageCompetitive salary + bonus + benefits aligned to the level of the role.

Contact

Lorenz Pasch at Hays Recruitment.

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