Customer Service Operative

Customer Service Operative - Droitwich

Full-time 40 hours per week 12.95 per hour ( 26,935 pro rata)

Fixed-term maternity cover (approx. 11 months, subject to change)

Are you a confident communicator with a passion for delivering excellent service? We're looking for a proactive and professional Customer Service Operative to join our busy, friendly team in Droitwich. This is a great opportunity to step into a varied, people-focused role where no two days are the same.

About Our Client:

Our client, a well-established provider in the Storage & Distribution industry, is seeking a Customer Service Operative to join their team in Droitwich. They are a highly successful, well-established family-owned business who are extremely proud of their history! The business has always aimed to be at the forefront of the logistics sector reflected by a series of firsts and industry awards. As a Customer Service Operative, you will play a crucial role in supporting the Customer Service Manager and ensuring the smooth daily operation of the department.

About the Role

• Monday to Friday, 08:30-17:30
• No evening or weekend work
• Full training provided
• Office-based role in a countryside location (candidates must have suitable travel arrangements due to no nearby public transport links)
• Opportunity to work alongside the current post-holder before handover at the end of May

What You'll Be Doing

• Supporting the Customer Service Manager with the daily operations of the department
• Liaising confidently with customers, colleagues and hauliers via phone, email and face to face
• Managing and updating customer accounts to ensure smooth running operations
• Accurately processing data and documentation using internal systems
• Maintaining clear, accurate stock records and resolving customer queries
• Carrying out general office administration duties
• Providing occasional support to the Goods-In team and assisting with other account cover during absences
• Ensuring all procedures align with the Client's Management System and ISO9001 standards

What We're Looking For

• Experience in customer service or a similar busy office/public-facing environment
• Strong communication skills and a professional, positive approach
• Good telephone manner and the confidence to liaise across departments
• Competence in Microsoft Office, particularly Excel
• Ability to learn internal software systems quickly
• Strong attention to detail, accuracy and time management
• Awareness of health and safety practices
• Ability to work effectively as part of a small, collaborative team

Why Join Us?

• Work in a supportive, well-structured team environment
• Gain valuable experience in customer service, logistics and administration
• Be part of an organisation that values professionalism, quality and continuous improvement

How to Apply:

Join our client's team and contribute to their success! Please apply now with your updated CV to embark on an exciting career in an organisation that values your skills and dedication.

Note: Only successful applicants will be contacted for an interview. Thank you for your understanding.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.