Customer Service Administrator

Customer Service & Despatch Administrator

Location: Clevedon, North Somerset

Hours: 40 hours per week
08:45 to 16:45 Monday to Thursday
08:45 to 16:00 Friday with early finish

Salary: Competitive, available on application

Contract: Permanent

We are recruiting for a Despatch Administrator to join a growing food manufacturing business at their Clevedon site. This role sits within the Supply Chain team and reports to the Inside Sales Team Leader.

Key Responsibilities of a Customer Service & Despatch Administrator:

• Deliver a high level of customer service, liaising with customers and suppliers
• Process sales and purchase orders efficiently
• Manage customer expectations and ensure deliveries are on time and in full
• Respond promptly to customer queries and orders
• Coordinate despatch of goods with logistics providers and hauliers
• Prepare despatch documentation
• Manage and coordinate third party storage

Key Skills of a Customer Service & Despatch Administrator:

• Previous experience in customer service and/or despatch
• Strong attention to detail and ability to work in a fast-paced environment
• Confident communicator and effective team player
• Competent in Microsoft Office including Word, Excel and Outlook
• GCSE Maths and English (or equivalent) at Grade B or above
• Excellent time management and flexible approach
• Full Right to Work in the UK
• Full clean driving licence

Benefits:

• Auto-enrolment pension scheme (3% employer, 5% employee)
• WPA Healthcare NHS Top-up Scheme after probation
• Death in Service benefit
• Employee Benefits Scheme and Employee Assistance Programme
• Generous holiday entitlement increasing with service