We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment.
Customer Service Benefits
- Strong pension schemes
- Excellent job stability
- Career progression opportunities
- Industry-recognised training
- Inclusive and diverse workplace culture
- Free or discounted travel across eligible rail routes (role dependent)
Full training will be provided to prepare you for this role.
Customer Service Pay:
Salaries starting from 24,781.
Customer Service Role:
- Support passengers by assisting with journey planning, ticketing, and railcards.
- Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally.
- Managing ticket sales, refunds, and compensation claims.
- Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care.
- Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks.