Customer Service Coordinator

Account Coordinator

Package & Benefits

• Salary: 30,000- 40,000 per annum
• Hours: 39.5 hours/week Monday-Thursday: 7:30am-4:30pm Friday: 7:30am-1:00pm
• Holiday: 20 days per year plus bank holidays
• Bonus: Performance related Christmas bonus scheme linked to yearly turnover
• Training & Development: Full product training provided; support for in-house systems like Sage

About the Company

Our client is a well-established manufacturer, specialising in the production of metal components used in building and structural applications.

They design and supply a wide range of products including timber connectors, brackets, joist hangers, fixings, and other structural support solutions that are essential. Their products are widely used across housebuilding, timber frames, and general building projects.

With a strong reputation for quality and reliability, they play a key role in supporting Manufacturing projects and maintaining high standards across the industry.

The Opportunity

A brand-new position has become available for a Customer Account Coordinator to join the business.

This is a key, hands-on role acting as the link between sales, production, and dispatch, ensuring smooth day-to-day operations while maintaining strong relationships with existing customers.

The role will involve managing customer accounts, processing and taking orders, and keeping clients regularly updated on the progress of their orders. There will also be an element of face-to-face customer interaction, so confidence in dealing with customers in person is important.

As this is a newly created role within the business, a flexible and proactive approach is essential. Following initial training, you will be expected to work on your own initiative and take ownership of your responsibilities.

Key Responsibilities

• Manage and maintain existing customer accounts
• Act as a point of contact for business development
• Take and process customer orders, ensuring accuracy and efficiency
• Keep customers updated on order progress and delivery timelines
• Liaise closely with sales, production, and dispatch teams to ensure smooth order flow
• Support day-to-day coordination across departments
• Build and maintain strong customer relationships
• Data analysis to support decision-making and operational improvements

Requirements

• Essential: Experience within a manufacturing or engineering environment
• Confident dealing with customers both over the phone and face-to-face
• Strong communication and organisational skills
• Ability to work independently and use initiative
• Comfortable working in a fast-paced environment

Streamline Search is a technical recruitment agency based in Chichester, West Sussex operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying to this post you are granting us consent to process your data and contact you in relation to this application.