Customer Care Manager

This role is only suitable for people who currently work in a franchised main dealer as a Service Team Leader, Senior Service Advisor, Assistant Service Manager or a Service Advisor who has held that title for at least 3 years

Applications from people outside of the above criteria cannot be considered as we have a brief from our client to follow

Automotive Customer Care Manager

Competitive on experience

Maidstone

Permanent, Full Time

Monday to Friday (08 00) 1 in 2 Saturdays (1 in 3 negotiable) 08 00 - Saturdays paid as O/T

Our client, based in the Maidstone area has a new opportunity for an experienced Customer Care Manager. If you hold over 1 years worth of experience and you re looking for a new challenge this could be your next role in the Motor Trade! Apply with us today.

Duties and Responsibilities include:

• As Customer Care Manager, you ll take ownership of the front-of-house Aftersales operation, leading the Service Advisor team and driving an exceptional customer experience.
• Leading and developing a team of 4 Service Advisors
• Acting as the main point of contact for customer care and escalations
• Handling and resolving customer complaints professionally
• Driving NPS scores and customer satisfaction KPIs
• Reporting performance and insights to senior management
• Overseeing daily operations to ensure a smooth and efficient service department
• Supporting wider Aftersales objectives and continuous improvement

Your background & skill:

• Keyloop/Drive experience an advantage.
• Ability to work independently in a busy, pressured environment is essential.
• Technical skills and experience are essential.
• Well-presented and hold excellent interpersonal organisational skills.

For further details on this Supervisor/Reception Team Leader role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy.