Job Description
Customer Service Advisor
Salary: 24,784.50 per year
Hours: Monday-Friday, 4pm finish on Fridays
Due to the location of the office having access to your own vehicle is advantageous
Role Overview
This position involves handling a wide range of customer enquiries and ensuring that every interaction is resolved efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing accurate information, troubleshooting issues, and coordinating with internal teams to deliver timely solutions.
Key Responsibilities
Manage customer enquiries via phone, email, and live chat
Troubleshoot basic equipment issues or arrange service visits when needed
Work closely with internal departments to resolve product or service-related queries
Escalate more complex issues to management when necessary
Contribute to continuous improvement by sharing insights and best practices
Maintain strong knowledge of available products and services
What We're Looking For
Confident, proactive approach with a strong customer service mindset
Professional and polite telephone manner
Strong written communication with clear and concise messaging
Ability to take ownership of customer issues and follow through to resolution
Empathy and the ability to understand different perspectives
Strong relationship-building skills across teams
Excellent attention to detail, organisation, and timekeeping
Positive attitude toward personal and professional development
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
