Job Description
Retentions Advisor
Sheffield (S3)
28,000 per annum
Monday to Friday, 9:00am - 5:00pm
Full-time, Permanent
The Opportunity
We are currently recruiting for a Retentions Advisor to join a growing business based in Sheffield (S3). This is a fantastic opportunity for someone with a background in customer service, sales, or retentions who enjoys building relationships and turning challenging conversations into positive outcomes.
You'll play a key role in retaining customers, understanding their needs, and providing solutions that add real value.
Key Responsibilities:
- Managing inbound and outbound calls with customers looking to cancel or review services
- Handling objections confidently and professionally to retain customers
- Identifying customer needs and offering suitable solutions or alternatives
- Building strong relationships to improve customer loyalty and satisfaction
- Working towards retention and performance targets within a KPI-driven environment
- Accurately updating customer records and systems
- Collaborating with internal teams to resolve issues and improve the customer journey
What We're Looking For:
- Previous experience in retentions, sales, or a target-driven customer service role
- Strong communication and negotiation skills
- Ability to handle challenging conversations with confidence and empathy
- A resilient and positive mindset
- Good organisational skills and attention to detail
- Comfortable working towards targets and KPIs
What's on Offer:
- Salary of 28,000 Per Annum
- Monday to Friday working hours - no weekends
- Supportive and friendly team environment
- Ongoing training and development
- Opportunities for progression within the business
How to Apply
If you're interested in this opportunity, please apply with your most up-to-date CV or get in touch for more information.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
