Customer Service Advisor

Customer Service Advisor
Lincoln, Full time, Permanent
Salary 27,000 per annum plus benefits

Our Client is seeking a full time, permanent Customer Service Advisor to join their established business on the outskirts of Lincoln. In this role, you will play a crucial part in supporting a busy Customer Service team.

THE ROLE

Your core responsibilities as Customer Service Advisor will include:

• Take customer enquiries and ensure a high level of customer satisfaction.
• Handle all related administrative tasks accurately and efficiently.
• Update customer information correctly.
• Raise support tickets within the CRM system.
• Submit and track courier claims for lost or damaged parcels.
• Book collections and manage the collection queue.
• Build, promote, and maintain strong customer relationships.

THE CANDIDATE

The ideal Customer Service Advisor will be able to demonstrate the following skills and competencies:

• A good standard of education, including Maths and English.
• Proven experience in a front-line customer service role.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong IT skills and confidence using CRM systems.

THE BENEFITS

• Full-time hours: 40 hours per week, Monday to Friday
• Salary: 27,000 per annum
• Company pension scheme
• 20 days annual leave plus bank holidays, with additional holidays awarded based on length of service
• Free on-site parking
• Staff discount

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback

The services of Future Prospects are those of an Employment Agency.