Job Description
Service Improvement Lead
Rugby
Contract
Rate depends on experience
Our client is looking for an experienced is looking for a Service Improvement Lead
Service Improvement Lead
3 months with likely extension
Office based 5 days per week
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
To stabilise, restore, and improve the delivery of Waste Services by taking hands on operational responsibility. The postholder will work embedded within the team to ensure the service runs efficiently, meets operational standards, and delivers expected outcomes.
Key Responsibilities
Take direct operational responsibility for day-to-day service delivery.
Identify operational failures, bottlenecks, and inefficiencies, and implement immediate fixes.
Provide hands-on leadership and support to managers, supervisors, and staff to improve service delivery.
Develop and implement workflows, processes, and operational standards.
Ensure compliance with council policies, statutory requirements, and best practice.
Monitor performance, producing regular operational reports and updates for senior management.
Support task allocation, supervision, and prioritisation of staff activities.
Liaise with stakeholders to resolve escalated issues promptly.
Expected Outcomes
Service performance stabilised with measurable improvements in delivery.
Clear operational oversight and control established within the team.
Staff working within agreed processes and standards.
Backlog reduced and critical failures addressed.
Recommendations for longer term sustainability implemented during engagement.
Working Approach
The role is embedded and hands-on, requiring active participation in service operations.
The postholder operates under the direction of the senior sponsor but exercises judgement and initiative in operational decisions.
Works as part of the team to fill identified gaps, leading where necessary.
Engagement is fixed-term, with defined objectives and review points.
Skills & Experience
Proven experience in turning around underperforming services.
Strong leadership, organisational, and problem solving skills.
Ability to lead and work alongside operational teams.
Experience in managing staff, processes, and service delivery.
Knowledge of relevant statutory requirements and council policies desirable.
Governance & Reporting
Reports to the Assistant Director
Provides regular operational progress updates.
Escalates risks or issues beyond immediate control to senior management
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer
