Planner Scheduler

Location: Basildon
Salary: 30/33k Paye
Start Date: Immediate

We are currently looking for an experienced planner scheduler to join a busy team working out of the Basildon office. This is a perm position offering consistent, long-term work.

Key Responsibilities:

• Schedule and allocate repair, maintenance, and servicing jobs to operatives and contractors
• Plan daily, weekly, and long-term workloads to maximise efficiency and meet service targets
• Monitor job progress and adjust schedules in real time to respond to emergencies or delays
• Liaise with tenants to arrange appointments and provide updates on works
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
• Prioritise urgent and vulnerable tenant cases appropriately
• Maintain accurate records using housing management and scheduling systems
• Work closely with maintenance teams, contractors, and housing officers
• Handle incoming repair requests via phone, email, or system portals
• Resolve scheduling conflicts and escalate issues where necessary

Requirements:

• Planner/Scheduler experience
• Social housing experience