Resort Cleaning Supervisor

Description
The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards.

You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas. This role also will cover refuse.
KPIs

• Delivery of CAFF
• Guest NPS
• Improving ENPS
• Mobaro quality control checks and feedback conversations
• Responsibility of impact on P&L
• Responsibility for executing RPRPRT

General Duties & Key Accountabilities

• Manage day-to-day cleaning operations across the resort including grounds and venues
• Plan and allocate daily schedules, workloads, and priorities
• Ensure all venues are covered by the right people in the right place at the right time
• Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards
• Coordinate deep cleans, changeovers, and special cleaning projects
• CAFF delivery across resorts
• Lead, manage, and motivate cleaning teams
• Manage rotas, attendance, performance, and staff cover
• Support recruitment, induction, training, and ongoing development
• Monitor cleaning standards through regular inspections and audits using Morabo
• Respond promptly to guest feedback, complaints, and service recovery issues
• Work closely and collaborate with other departments to support seamless resort operations
• Drive continuous improvement in cleanliness and presentation standards, addressing any concerns quickly
• Ensure compliance with health and safety legislation, COSHH, and hygiene standards
• Maintain accurate records including risk assessments, cleaning schedules, and audits
• Ensure safe use, storage, and handling of cleaning chemicals and equipment
• Investigate and report accidents, incidents, and near misses in a timely manner
• Control stock levels, ordering, and supplier relationships
• Monitor budgets and control costs while maintaining quality standards
• Ensure equipment is well maintained and fit for purpose
• Support sustainable cleaning practices and waste management initiatives with emphasis on the reduction of general waste into specific and appropriate waste streams
• Promote environmentally responsible use of chemicals, water, and resources
• Assist the Resort Cleaning Manager with people management responsibilities including coaching, supporting and performance management of team.

Key Knowledge/Experience & Qualification Requirements

• Operational knowledge in managing a cleaning or soft services team.
• Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar guest-facing environment
• Strong people management and leadership skills
• Clear and concise communication both verbally and written with ability to interact positively with colleagues of all levels.
• Knowledge of health and safety, COSHH, and hygiene standards
• Excellent organisational and time management skills
• Ability to work under pressure in a fast-paced, guest-focused environment
• Ability to be flexible to changes

About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's!