Senior Manager Operational Resilience

London Based - UK ONLY - Sponsorship Unavailable

Senior Manager - Cybersecurity Operational Resilience

As aSenior Manager of Operational Resilience, you will work with senior executives. Across Financial Services to build organisations that can withstand strategic problems, operational, and technology-driven disruption. You will lead major resilienceprogrammes, shape client strategies, and drive the growth of our market-leadingresilience practice.

Key Responsibilities:
Client Delivery &Leadership

• Lead complex, multi-stakeholder engagements-overseeing budget, risk,delivery, and team management.

• Deliver high-quality resilience, continuity, and crisis managementprogrammes.

• Actas a senior subject-matter expert in resilience, crisis response, andIncident management.

• Build trusted C-suite and Board-level relationships, influencing resilience strategyand regulatory compliance.

• Expand client accounts by identifying new opportunities and shapingvalue-adding solutions.

Commercial & Market Growth

• Contribute to go-to-market activity and commercial pipeline development.

• Shape new digital, automated, and AI-enabled resilienceofferings.

• Support eminence building through thought leadership and sector insights.

Internal Leadership

• Lead initiatives to strengthen team capability, frameworks, and delivery quality.

• Mentor colleagues and champion a high-performance,collaborative culture.

Example Engagements

• Designing and delivering large-scale resilience transformation programmes.

• Developing contingency plans for cyberattacks, supply chain failures, and systemicdisruptions.

• Supporting operational readiness for major events: mergers, technologygo-lives, product launches.

• Running crisis simulations, resilience testing, and incident response frameworks.

• Deploying into live crises and leading post-eventreviews.

Skills & Experience:
Technical Expertise

• Deep knowledge of operational resilience within Financial Services and relevantglobal regulations.

• Broad experience across resilience domains:

• Technology & digital resilience

• Cloud and third-party resilience

• Disasterrecovery & IT service continuity

• Crisismanagement, scenario testing, and contingency planning

• Operationalrisk and enterprise risk management

• Client &Stakeholder Leadership

• Strongtrack record of commercial growth and relationship development.

• Executivepresence with the ability to influence senior leaders and Boards.

• Abilityto translate organisational strategy into practical resilience outcomes.

• Analytical &Delivery Strengths

• Skilledin resilience testing, scenario planning, and mapping critical services anddependencies.

• Strong problem-solver able to navigate complex, fast-movingenvironments.

• Personal Attributes

• Collaborative,resilient, and proactive.

• Comfortablewith ambiguity and shifting regulatory landscapes.

• Flexibleand willing to travel in line with client needs.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.