Job Description
Client Services
This role is for an excellent Manchester-based business. The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package. Salary is £26,000.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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Your new company
Hays are recruiting for a Client Services Executive on a permanent basis. This role is based in central Manchester and is fully office based. Are you an experienced customer service professional looking to bring your skills to a dynamic, high-performing organisation? An award-winning professional services firm is seeking a Client Services Executive to join its busy and fast-growing Client Services team.
Your new role
As a Client Services Executive, you will:
- Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries
- Accurately obtain and record client information using case management software
- Escalate new enquiries to relevant departments and record feedback promptly.
- Maintain an up to date understanding of all internal departments and services
- Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily
- Assess incoming enquiries and provide accurate quotes where applicable.
- Support departments with matters of opening and completion of checks
- Demonstrate flexibility and adaptability to meet the changing needs of the team and wider business
- Proven experience in a client-facing or customer service role, within professional services
- Excellent written and verbal communication skills
- Highly organised, with the ability to prioritise workload independently and meet agreed service levels.
- Strong attention to detail and accurate data entry skills
- A strong academic background
- Demonstrable experience achieving or exceeding KPIs
- Knowledge of Proclaim (or other case management systems)
This role is for an excellent Manchester-based business. The organisation offers a rewarding and supportive working environment, along with a comprehensive benefits package. Salary is £26,000.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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About Hays