Operations Administrator

Operations Administrator

Your new company
Are you an organised, proactive and detailed, driven administrator looking for the next step in your career? A professional services firm is seeking an Operations Administrator to support the smooth running of its business and ensure adherence to industry standards and regulatory requirements. This role is a permanent position based in Manchester city centre.
Your new role
As Operations Administrator, you will:

• Monitor the shared inbox and respond to routine queries.
• Handle day to day requests, replying on behalf of the senior management team.
• Manage and prioritise emails for senior team members, including reminders for outstanding actions.
• Arrange internal and external meetings
• Book meeting rooms and track attendee responses
• Provide IT support for virtual meetings
• Arrange travel and accommodation where required
• Keep Reception informed of senior team movements
• Scan incoming and outgoing mail
• Distribute and forward correspondence as needed
• Draft letters for review
• Convert dictation into appropriate document formats
• Receive and handle inbound client calls, resolving queries where possible
• Greet clients in person when required
• Print and prepare work in progress enquiries
• Assist with billing processes
• Raise and issue credit notes
• Chase outstanding fees
• Send monthly statements of account
• Process requests for invoice copies
• Handle cheque banking
• Carry out new client onboarding procedures
• Prepare letters of engagement, including tailored content when required
• Process expenses for senior staff
• Support other teams with project work, including process automation initiatives
• Follow all company policies and procedures, including those relating to confidentiality, equality, and health and safety.
• Report incidents and concerns promptly

What you'll need to succeed

• Ability to build and maintain professional relationships
• Strong prioritisation and organisational skills, delivering high quality work
• Clear, concise written communication
• Confident, professional verbal communication
• High attention to detail and accuracy
• Ability to manage workload independently and meet deadlines
• The ability to remain calm under pressure

What you'll get in return
This role is for an excellent business salary of £27,000, a Manchester office-based role.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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