Customer Financial Support Advisor

Customer Financial Support Advisor

Stone, Stafford

Full-Time 37.5 hours per week

24,570 per annum

Hybrid working available

Looking for a role where you can make a real difference to lives every day?

MPJ Recruitment are delighted to be partnering with a well-established, family-run Enforcement and Debt Recovery Agency who have been supporting clients across England and Wales since 1993. With decades of expertise in debt recovery, commercial rent arrears, local taxation enforcement, and High Court enforcement, this organisation has built a reputation for professionalism, fairness, and positive results.

Now, they're looking for a motivated and empathetic Customer Financial Support Advisor to join their growing team.

Why Join?

This is more than just a contact centre role. You'll be helping people navigate challenging financial situations with understanding, professionalism, and practical solutions. Every conversation you have can make a genuine impact on someone's financial stability.

With a supportive team environment, structured training, and hybrid flexibility, this is a fantastic opportunity for someone who enjoys problem-solving and delivering excellent customer service.

The Role

As a Customer Financial Support Advisor, you'll handle a variety of customer interactions across phone, email, and live chat. You'll work collaboratively with colleagues to deliver fair, compliant, and solution-focused outcomes.

What You'll Be Doing:

• Managing inbound and outbound customer communications
• Negotiating affordable and sustainable repayment plans
• Providing empathetic, tailored support to customers
• Ensuring full compliance with regulatory and client requirements
• Keeping accurate, up-to-date records across internal systems
• Working closely with your team to continuously improve service standards

Working Hours

Monday to Friday across rotating shift patterns:

• 08:00 - 16:30
• 09:30 - 18:00
• 12:00 - 20:00

Plus the occasional Saturday (08:00 - 14:00).

What's in It for You?

• Hybrid working model (3 days office / 2 days home after probation)
• 25 days annual leave + bank holidays
• Mandatory office closure between Christmas and New Year
• Comprehensive two-week induction and training programme
• Company pension scheme
• Company sick pay
• Mental health champions and well-being initiatives
• Free onsite parking
• Regular social events and casual dress days

If you're looking for a stable, supportive employer where your contribution truly matters, we'd love to hear from you.

Click Apply today to take the next step in your career.