Job Description
Logistics & Purchasing Assistant
Location: Birmingham - Hybrid - 2 days WFH and 3 days office
Job Type: Full-time
About the Role
My client a growing B2B Technology distributor based in Birmingham are looking for a highly organised and proactive Logistics & Purchasing Assistant to support smooth day to day operations across logistics, purchasing, customer service, and supplier management.
In this role, you'll be a key link between customers, suppliers, couriers, and internal teams - helping to keep operations on track, documents accurate, and queries resolved efficiently.
If you thrive in a fast-paced environment, enjoy problem solving, and have excellent communication skills, this is a great opportunity to develop within a busy and collaborative operations team.
Key Responsibilities
Manage the customer returns inbox and process all new and existing returns
Arrange collections, complete customs documentation, provide customer updates, and issue credit notes
Track and follow up on outstanding returns to ensure timely completion
Process and monitor direct orders and maintain accurate tracking information
Raise supplier returns and liaise with vendors regarding next steps
Handle vendor RMA and warranty enquiries
Log and follow up on courier issues, including LOAs, tracers, and exceptions
Collaborate with internal departments to resolve issues quickly and professionally
Respond to customer and vendor enquiries via phone and email
Organise, manage, and chase demo stock returns
Support logistics activities including imports/exports, booking deliveries, raising claims, and completing customs declarations
Conduct supplier searches for indirect vendors
Raise and manage back to back purchase orders
Provide stock availability information across all product categories
Offer administrative support to buyers, including managing ETAs, raising bids/deal registrations, and general operational tasks
Skills & Experience
Understanding of logistics and supply chain processes (orders, returns, deliveries, imports/exports)
Familiarity with customer service principles
Experience using IMS, CRM systems, and Microsoft Office
Awareness of procurement and purchasing processe
Strong administrative skills and ability to manage documentation accurately
Excellent written and verbal communication skills
Ability to navigate multiple systems confidently
Strong organisational skills with the ability to prioritise effectively
Proactive and able to take ownership of tasks
High attention to detail
Strong problem solving abilities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
