Service Advisor

kolt recruitment are looking for a Customer Service Advisor for a busy and well-established accident repair centre based in High Wycombe.
This is a great opportunity for an experienced Customer Service Advisor to join a fast-paced bodyshop environment, where you will be the main point of contact for customers throughout the repair process.
Key responsibilities:

• Manage customer enquiries both face-to-face and over the phone
• Provide regular updates to customers regarding vehicle repairs
• Liaise with workshop, estimators, and insurance companies to ensure smooth communication
• Book vehicles in for repair and manage job progress
• Handle customer queries and resolve issues professionally
• Maintain accurate records and update internal systems

Requirements:

• Previous experience in a customer service role within an accident repair centre or automotive environment
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment
• Confident using computer systems
• Full UK driving licence (desirable)

If you're a customer-focused individual looking for a stable role in High Wycombe within a reputable accident repair centre, this is a great opportunity to join a professional team.
Kolt Recruitment are a specialist recruitment agency within the automotive industry.