Ecommerce Director

Ecommerce Director

Retail Group London Competitive Salary + Bonus + Benefits

We're partnering with a dynamic, multi-brand retail group entering an exciting phase of growth and transformation. As part of this journey, we're looking to appoint an Ecommerce Director to lead and accelerate their digital performance. This is a pivotal, board-facing role with full ownership of ecommerce strategy, trading, and execution across multiple channels and brands.

The Role

You'll take end-to-end responsibility for the ecommerce function, driving revenue, profitability, and customer experience. This is not a "keep the lights on" role, this is about step-change growth.

Key responsibilities include:

• Defining and delivering the ecommerce and digital trading strategy
• Owning P&L performance, budgets, and forecasting
• Leading online trading, merchandising, and optimisation
• Driving conversion, AOV, and customer acquisition/retention
• Collaborating with Marketing on performance marketing, CRM, and brand campaigns
• Overseeing UX/UI, platform development, and digital roadmap
• Building and leading a high-performing ecommerce team
• Partnering with senior stakeholders across Retail, Buying, and Operations

About You

• Proven track record in a senior ecommerce leadership role within retail or consumer
• Strong commercial operator comfortable owning numbers, not just narrative
• Experience scaling online revenue in a multi-channel environment
• Deep understanding of digital marketing, trading, and customer journey optimisation
• Comfortable operating at pace in a changing, growth-focused business
• A natural leader who can bring clarity, energy, and direction

Why Join?

• Opportunity to shape and lead the digital growth agenda of a well-backed retail group
• Real autonomy and visibility at exec/board level
• A business that is investing properly in people, platform, and performance

BH35244