Property Administrator

Property Administrator

Role OverviewYou will play a key role in the day-to-day handling of customer enquiries, delivering a consistently high standard of service. Working closely with Portfolio Managers, you will support the management of residential property portfolios across mixed tenures, ensuring all activities are carried out in line with company policies and service standards.
Key Responsibilities

Lead and manage day-to-day customer enquiries via telephone, email, and the customer portal, ensuring timely and professional responses.Provide cover for enquiries across other areas of the business when required, maintaining a seamless and positive customer experience.Support Portfolio Managers with the effective management of residential property portfolios.Monitor and manage day-to-day expenditure, ensuring spending remains within agreed budgets.Liaise closely with internal departments to ensure efficient resolution of issues and smooth service delivery.Manage contractors and instruct works as required, ensuring all relevant information is provided and that works are completed in line with Grainger-approved specifications.
Skills & Experience RequiredProven experience in delivering excellent customer service.Strong working knowledge of Microsoft Office packages, including Outlook, Excel, and Word (minimum intermediate level).Ability to prioritise workload effectively and consistently meet tight deadlines.Customer-focused approach with the ability to adapt communication style to suit a variety of customers and situations.Strong organisational and communication skills with attention to detail.
Benefits 24 days holiday that increases with length of service, 8 bank holidays and 3 company days for the Christmas closure between Christmas and New Year. Pension - employee contributions 3% with company contributions 6% Private Medical InsuranceTravel InsuranceIncome ProtectionLife Assurance (4x annual salary)Health Care Cash PlanShare SchemesEye Care VouchersCycle to Work SchemeRefer a Friend schemeRefer a Resident SchemeTravel LoanShopping discounts
This is an excellent opportunity for a motivated individual looking to develop their career within a dynamic and supportive team-apply today. #