Order Fulfilment Coordinator

Help shape a smooth customer journey in a role where detail, teamwork and service really matter.
Consortium Professional Recruitment are pleased to be working with our client to recruit an Order Fulfilment Coordinator for a well-established and growing organisation. This opportunity sits within a collaborative and customer-focused environment where delivering a high standard of service is central to success.
As an Order Fulfilment Coordinator, you will play a key role in managing the full order lifecycle, ensuring accuracy, clear communication, and timely delivery. Working cross-functionally, you will help create a seamless experience for customers while supporting wider commercial and operational goals.

The Opportunity:

As an Order Fulfilment Coordinator you ll play a key role in:

• Build strong and lasting relationships with customers, acting as a trusted day-to-day contact and ensuring a consistent, responsive service.
• Manage customer orders and awarded projects from initial scheduling through to delivery and invoicing, ensuring accuracy and clear progress tracking.
• Work collaboratively with internal teams including sales, supply chain, logistics and forecasting to ensure efficient order fulfilment.
• Handle customer queries relating to products, pricing, services and deliveries in a professional and timely manner.
• Identify opportunities to support revenue growth through proactive cross-selling and up-selling where appropriate.
• Monitor order progress and help resolve issues quickly, maintaining a high standard of customer satisfaction.
• Your work will directly contribute to a more seamless customer experience, stronger customer relationships, and improved coordination across sales and supply chain functions.

About You:
We re looking for someone who can bring:

• Previous experience in a fast-paced customer service, order management or logistics role, ideally within a B2B environment.
• A strong understanding of end-to-end order fulfilment and supply chain processes.
• Confidence using CRM and ERP systems, alongside strong Microsoft Office skills including Excel, Outlook and Word.
• Excellent attention to detail, with the ability to manage data accurately and maintain high standards of documentation.
• Strong communication skills, with the ability to build effective working relationships with customers and internal teams.
• A proactive and organised approach, with the ability to manage multiple priorities and solve problems effectively.
• A customer-focused mindset with a genuine passion for delivering a high-quality service.
• The ability to quickly learn product information and apply technical knowledge where required.

This Order Fulfilment Coordinator role would suit someone who thrives in a team environment, enjoys working with detail, and is motivated to deliver an excellent customer experience.

The Benefits and Package:
In return, you ll enjoy:
Salary Range £26,973
Additional benefits - the option working from home 1 day a week after probation
Additional benefits - Free daily snacks and treats
A supportive and inclusive working environment focused on collaboration, continuous improvement and employee development.

How to Apply:
This exciting Order Fulfilment Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career, we d love to hear from you. Please apply with your CV attached.

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)