Job Description
1st Line Support Technician (MSP)
Chichester, PO20 (with hybrid / flexible working after training)
£24,000 £30,000 plus benefits including IT certs, flexible working (9 day working fortnight) and lots more
Our client is an extremely well-established and growing MSP (IT support services) company with international clients and an outstanding reputation for customer service. Due to continued growth, they are looking for an experienced 1st Line Support Technician to join their friendly, high-performing service desk team.
This is a fantastic opportunity for someone with previous 1st Line / IT Helpdesk experience gained within another MSP, who enjoys being the first point of contact, delivering excellent customer service, and building strong technical foundations within a professional, supportive environment.
The 1st Line Support Technician Role:
- Acting as the first point of contact for clients / users via phone and ticketing system
- Logging, troubleshooting and resolving first-line issues in line with SLAs
- Providing clear, friendly communication to non-technical users
- Preparing and configuring new devices
- Escalating to 2nd Line when required and working closely with senior engineers
What We re Looking For:
- Proven experience in a 1st Line / IT Helpdesk role gained within an MSP / IT Support Services company, supporting multiple external clients
- Strong customer service and communication skills
- Good knowledge of Windows desktop environments and basic Microsoft 365
- A calm, organised and professional approach
- Desire to learn and progress towards 2nd Line support
- A driving licence is essential
- IT certifications are a welcome bonus, but further training is provided
In return, you ll join a respected, growing organisation that invests in its people, offers structured training, excellent benefits, and provides genuine career progression within IT support.
Integral Recruitment is acting as an employment agency in regard to this advertisement.
