Customer Support Executive

Customer Support Executive
Esher (Own transport required due to location)

Up to 27,000 per annum DOE

Looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Executive to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What's in it for you?

• Hybrid working - 2 days from home after 3 month probation
• Flexible working options
• 25 days holiday + bank holidays

Responsibilities

You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:

• Manage a portfolio of customer accounts daily
• Process orders and coordinate delivery schedules
• Work closely with the Sales team to support business growth
• Track orders and ensure timely, accurate deliveries
• Build strong, lasting relationships with customers
• Provide product information and updates on orders/contracts
• Handle queries and complaints with confidence and care
• Support internal teams with administrative tasks when needed

Skills required

• At least 1 year of office-based customer service experience
• Strong IT skills - ideally with SAP, Power BI, or advanced Excel
• Confident using the MS Office suite
• Excellent communication and relationship-building skills
• Own transport is essential due to location

Apply now and take the next step in joining a fantastic team!