Scheduler Planning Supervisor

Service Supervisor

Do you have Scheduler, Scheduling, Maintenance Planning, Engineer Planner, Call Centre experience?

Could you step into a Supervisor role?

CROYDON BASED

A specialist National Engineering company, who install, service & maintain Commercial Equipment to the retail sector are seeking a Service Supervisor to join their customer focused engineer planning team.

The Role:

Based within their Croydon offices (option to work Hybrid after probation), you will supervise & support a team of call handlers & schedulers, ensuring that the business provides engineering support in line with set service level agreements SLA's.

This includes;

• Monitor SLA's and ensure the team are planning works efficiently
• Monitor parts, works estimation & completion are supplied form the field
• Ensure administration is performed accurately & efficiently
• Plan for holiday 7 absenteeism within the team
• Handle escalated customer issues
• Oversee & sign of overtime & holiday payments for field service
• Ensure works are signed off and passed for invoicing accordingly

The Person:

You will possess;

• Strong Administration experience
• Some Scheduling, Planning, Maintenance Administration, Supervisory, etc experience
• Excellent communication skills
• Computer/IT literate
• Attention to detail and comfortable handling data accurately
• Some IT based call logging system

Salary & Hours:

• Monday to Friday 8-5
• Hybrid option after probation (2 days a week from home)
• Salary negotiable circa 31,000 to 35,000 on experience
• Company Bonus, employee benefit scheme, pension, etc.

Please apply and call us at Start Monday now!