Customer Service & Sales Administrator

Job Title: Customer Service & Sales Administrator

Location: St Albans

Salary: £30,000

Working Hours: Monday to Friday (Fully Office-Based)

About the Role

An exciting opportunity has arisen on behalf of our client for a Customer Service & Sales Administrator to join their busy and growing team based in St Albans.

This is a varied, fast-paced role that combines customer service, sales support, and administration. You will play a key role in delivering an excellent customer experience while supporting the sales process from enquiry through to order completion.

Key Responsibilities

• Provide excellent customer service, demonstrating enthusiasm and strong product knowledge
• Process sales enquiries and orders with consistency and a high level of accuracy
• Build and maintain strong, long-term relationships with customers
• Research and source non-stock products to meet customer requirements
• Maximise sales opportunities through upselling and cross-selling
• Proactively make outbound calls to customers within your portfolio
• Work closely with internal teams to ensure customer demands are met efficiently
• Handle and resolve customer queries and complaints in a calm and professional manner

About You

• A strong team player with excellent interpersonal skills
• Motivated, friendly, and reliable with a positive attitude
• Comfortable working in a fast-paced, challenging environment
• Flexible and adaptable approach to work
• Strong attention to detail and organisational skills
• Confident communicator, both over the phone and via email

Benefits

• 21 days annual leave (including your birthday )
• Monday to Friday working hours (no weekends)
• Supportive and collaborative team environment
• Opportunity to develop within a growing business

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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