About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
May 05, 2026
Full time
About the Role The Customer Success Manager will partner with some of Maze's most impactful customers, helping them adopt Maze effectively while elevating their research maturity and confidence. This is a consultative, education-forward role, blending product expertise with research guidance, strategic advisory, and renewal ownership. You'll thrive here if you're a proactive educator, a strong relationship builder, and someone who loves helping customers unlock new capabilities through better research practices. Your remit spans driving adoption, strengthening research workflows, delivering measurable value, and owning renewal success for your book. What You'll Do Customer Education & Research Enablement Support customers in adopting Maze effectively and building confidence in their research practice. Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis. Tailor guidance to customers across a wide research maturity range-from seasoned UXRs to teams new to research. Help customers scale research beyond individuals into broader cross functional teams. Portfolio Ownership (Adoption + Full Renewal Ownership) Own the post sale relationship and renewal strategy for a mid upper commercial book across emerging EMEA accounts. Drive adoption depth, feature utilization, and long term engagement across multiple teams and organizational levels. Fully own the renewal motion-pricing, quoting, negotiation, forecasting, and value narrative. Maintain strong, predictable renewal forecasting and manage risk early. Develop deep product expertise to guide customers on advanced capabilities and new features. Expansion Identification & Partnership Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross sell pathways. Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion. Partner with AMs/AEs directly on large, multi team, or complex expansion initiatives where they lead the commercial negotiation. Executive & Strategic Guidance Advise senior stakeholders-Design Directors, Heads of Research, VP Product, and occasionally C suite-on integrating continuous research into their product development processes. Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products. Deliver strategic recommendations that tie Maze usage directly to business outcomes. High Impact Business Reviews Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps. Surface opportunities to deepen adoption and expand Maze into additional teams. Cross Functional Partnership & Voice of Customer Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership. Collaborate with Product to shape roadmap priorities informed by customer behavior. Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability. Who You Are Experience 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment. Experience supporting Enterprise or mid market customers, ideally with product, design, research, or technical audiences. Strong history of owning renewals and driving retention outcomes. Skills & Strengths Research savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required). Teacher mindset: Skilled at translating complex concepts into clear, confidence building guidance. Product fluent: You become an expert in Maze and use that fluency to guide customers at scale. Analytical: Able to interpret customer usage, identify patterns, and turn insights into action. Executive presence: Confident leading strategic conversations with senior stakeholders. Startup ready: Thrives in ambiguity, adapts quickly, and builds structure in evolving processes. Operationally strong: Organized, proactive, and dependable in managing a dynamic book. Bonus Background or coursework in UX research, product design, behavioral science, or adjacent fields. Prior experience supporting research, design, or product teams. Location UK, Ireland, Portugal, Spain, or Netherlands. Inclusivity and Pay We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We celebrate non traditional life routes and encourage you to apply should you connect with this job description or the Maze culture. Benefits Health insurance with international coverage, vision, and dental: 100% of the team member premium paid For some locations, coverage options vary, please see our benefits pages for more information Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources Life and Disability Insurance, 100% of the team member premium paid Flexible time off Meaningful equity Company retreats, fully paid for by Maze New MacBook (laptop), paid for by Maze Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a maze ing benefits - gym memberships, co working spaces, food, travel, whatever! $1,500 remote work setup fund to ensure you can set up a productive workspace Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more Virtual social engagements randomly throughout the year SWAG, we have some really cool swag Open, transparent culture that includes virtual: coffee chats, bi weekly all hans meetings, and more Check out all of our a maze ing benefits here.
Our fantastic client are looking for a Customer Service Advisor to join their friendly team. You will be the first point of contact for customer over telephone and email, helping them find the best solutions to meet their needs, while delivering exceptional service and driving sales growth. Permanent, full time role. £30,000 basic + bonus The Role: Engage with customers via phone and email, handling enquiries in a polite and efficient manner. Promote products and services based on customer requirements. Update the database with accurate and up to date information. Maintain up-to-date knowledge of products, services, and promotions. Process orders and create invoices. Work closely with internal departments. The Candidate: Experience in a similar role Experience in the automotive industry Excellent customer service skills Enthusiastic and motivated Able to work as a team in a fast-paced environment Accurate with good attention to detail INDX
May 05, 2026
Full time
Our fantastic client are looking for a Customer Service Advisor to join their friendly team. You will be the first point of contact for customer over telephone and email, helping them find the best solutions to meet their needs, while delivering exceptional service and driving sales growth. Permanent, full time role. £30,000 basic + bonus The Role: Engage with customers via phone and email, handling enquiries in a polite and efficient manner. Promote products and services based on customer requirements. Update the database with accurate and up to date information. Maintain up-to-date knowledge of products, services, and promotions. Process orders and create invoices. Work closely with internal departments. The Candidate: Experience in a similar role Experience in the automotive industry Excellent customer service skills Enthusiastic and motivated Able to work as a team in a fast-paced environment Accurate with good attention to detail INDX
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that since 2004, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Responsible to the Contracts Manager you will manage the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customer care, and cost. You will be expected to: Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations, and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on larger site to ensure the minimum amount of stock, but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications, and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice. To have regularly displayed a proactive approach to mitigating risk, to build sequencing, and to overall quality on site. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities on some challenging sites. Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic. Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks proactively to anticipate and meet changing business needs. Ability to demonstrate a strong problem-solving ethic, and the ability to get to the route cause of a problem. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. We've been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle. So much more From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. About Bristol We're proud to create homes that are built to last and help bring to life a brighter future for modern families. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
May 05, 2026
Full time
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that since 2004, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Responsible to the Contracts Manager you will manage the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customer care, and cost. You will be expected to: Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations, and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on larger site to ensure the minimum amount of stock, but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications, and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice. To have regularly displayed a proactive approach to mitigating risk, to build sequencing, and to overall quality on site. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities on some challenging sites. Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic. Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks proactively to anticipate and meet changing business needs. Ability to demonstrate a strong problem-solving ethic, and the ability to get to the route cause of a problem. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. We've been nationally recognised as a 5 star housebuildersince 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle. So much more From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. About Bristol We're proud to create homes that are built to last and help bring to life a brighter future for modern families. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
May 05, 2026
Full time
Customer Success Manager (Fixed Term Contract) Department: Product Employment Type: Fixed Term Contract Location: UK- London Description Discover OneOcean: OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group. Owned by Lloyd's Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast moving innovator with the strength and stability of one of the world's most trusted maritime institutions. At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world. Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance. Why Join OneOcean Crew? Legacy & Innovation: We were created more than 260 years ago as the world's first marine classification society to improve and set standards for the safety of ships. Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024. Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation. Navigating the position: Customer Success Manager The Customer Success Manager (CSM) is responsible for ensuring customer satisfaction, retention, and expansion. Acting as a trusted advisor, the CSM will drive adoption, maximize customer value, and proactively manage the customer lifecycle to foster long term partnerships. Key Responsibilities Customer Onboarding & Implementation Lead customer onboarding by ensuring a smooth transition post sale. Oversee solution integration, deployment, and user training to maximize adoption. Collaborate with internal teams to score deployment success and customer acceptance. Customer Relationship Management & Value Delivery Work closely with customers to understand KPIs, business impacts, and ROI expectations. Develop and execute customer success plans tailored to their goals. Conduct regular check ins, QBRs, and performance reviews to ensure alignment. Measure and analyze customer impact, adoption, and satisfaction. Retention & Growth Drive adoption strategies to maximize the value customers receive. Lead renewal discussions and negotiations to ensure continued business. Identify expansion opportunities (cross sell, upsell) and collaborate with Sales. Support CPI (Customer Performance Index) presentations and negotiations. Issue Resolution & Advocacy Act as the primary escalation point for customer issues and concerns. Coordinate with Support, Professional Services, and Sales to resolve challenges. Gather customer insights to influence product roadmap and service improvements. Success Metrics Customer retention & renewal rates. Increase in adoption & customer satisfaction (NPS, CSAT, etc.). Revenue expansion through upsells and cross sells. Reduction in customer escalations and churn. Skills, Knowledge and Expertise Bachelor's degree in business, Marketing, Communications, or a related field A relevant certification in Customer Success or Account Management is a plus 3-5 years of experience in a customer success, account management, or client facing role within a technology or SaaS environment Demonstrated experience in managing large or complex customer accounts with a focus on relationship management and customer satisfaction Excellent communication and interpersonal skills, with the ability to build rapport and trust with both internal teams and customers Strong problem solving skills, with the ability to navigate complex situations and find solutions that benefit both the customer and the company Experience using CRM systems (Salesforce, HubSpot, etc.) and customer success tools (e.g., Gainsight, ChurnZero) A data driven approach to monitoring customer health and success metrics Strong attention to detail, organizational skills, and the ability to manage multiple accounts simultaneously Ability to work independently and collaboratively in a fast paced environment Passion for customer success and a proactive mindset to deliver exceptional service.
A leading agricultural company in Frome is seeking a proactive Parts Advisor to support both external customers and internal teams with parts inquiries. The role demands strong communication skills and teamwork, along with a flexible approach to work. Experience in agriculture or dairy parts is advantageous, but not mandatory. The position offers a market-surveyed salary, employee benefits including pension contributions, and opportunities for personal and professional growth.
May 05, 2026
Full time
A leading agricultural company in Frome is seeking a proactive Parts Advisor to support both external customers and internal teams with parts inquiries. The role demands strong communication skills and teamwork, along with a flexible approach to work. Experience in agriculture or dairy parts is advantageous, but not mandatory. The position offers a market-surveyed salary, employee benefits including pension contributions, and opportunities for personal and professional growth.
Sales Advisor Shift Pattern - 20 hours Part Time Evenings Location - Glasgow Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
May 05, 2026
Full time
Sales Advisor Shift Pattern - 20 hours Part Time Evenings Location - Glasgow Why this job matters If you're a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We'll give you training on the rest so you're ready to talk confidently about all our products and services. We don't do 'hard sales'. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Glasgow. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What's in it for you? A great starting salary of £13,928.53 rising to £14,260.27 after 8 months of being here, plus incentives and bonuses. Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want. Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we've got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Logic360 Role: Workshop Controller Location: Gatwick Airport Employment Type: Permanent Working Shift Patterns: Monday to Friday Working Hours: 08.00am to 17.00pm (45.5 hour week) with weekend overtime available Salary: Competitive Salary on offer About Us: Logic 360 Ltd is a leading Talent partner to high profile Clients in the Automotive industry, committed to excellence and innovation. We pride ourselves on our dedication to delivering first-class services and solutions to our clients and our candidates. Our team is composed of skilled professionals who thrive in a dynamic and supportive environment, helping you along your professional journey. Client Information: Our client is a newly established but rapidly growing automotive service business, backed by the strength and resources of a leading UK Group. With over a year of successful trading under the Group, they have now launched as a standalone company with ambitious plans to expand nationwide. Already securing contracts with highly reputable dealerships, they have built strong technical teams and a reputation for delivering high-quality, efficient, and customer-focused vehicle services. This is an exciting time to join them at the beginning of their growth journey. You will be part of a forward-thinking company where your skills and expertise will be recognised, with opportunities to progress as the business continues to expand. Supported by the power of the wider Group, they offer stability, career development, and the chance to play a key role in shaping the future of a brand on the rise. Job Description: We are looking for an experienced Workshop Controller to join our client s professional and growing team. To manage and develop the Workshop, provide technical support to staff and customers. Ensure that maximum utilisation and quality is achieved from the workshop and customer satisfaction is achieved and ensure that repairs and services to vehicles are carried out efficiently and to the highest possible standard. Key Responsibilities: Interpret job cards and ensure all repairs meet manufacturer and quality standards Plan workshop capacity and allocate work effectively Supervise technicians to ensure quality, efficiency, and correct skill allocation Conduct quality checks and report repeat repairs Monitor progress, flag delays early, and keep stakeholders informed Ensure all work, tests, and additional faults are accurately recorded Identify and report team training needs; attend required training Manage tools, equipment, and calibration in line with procedures Coordinate parts requirements and communicate delays Support additional duties as required, including customer liaison and admin cover Achieve company targets and maintain health & safety compliance Qualification and Experience: Hands-on technical experience Strong leadership skills Previous experience in a similar supervisory automotive role, such as a Senior Technician or Service Advisor Full UK / EU driving licence. Skills Requirements: Excellent attention to detail with a commitment to achieving a flawless finish. Ability to work independently and as part of a team. Strong time management skills and the ability to meet deadlines. Good communication skills and a professional approach. Awareness of health and safety procedures. Flexibility to adapt to changing workloads in a fast-paced environment. How to Apply: If you would like to be considered for this opportunity, we want to hear from you! Please send your CV to (url removed) or apply through our website at Logic 360 Group Recruitment done differently. Equal Opportunity Employer: Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to receiving your application and learning more about how you can contribute to our team. Thank you for considering Logic 360 Ltd as your next career destination! Please note that Logic 360 is a Recruitment Agency and Employment Business recruiting on behalf of our client. INDAUT
May 05, 2026
Full time
Logic360 Role: Workshop Controller Location: Gatwick Airport Employment Type: Permanent Working Shift Patterns: Monday to Friday Working Hours: 08.00am to 17.00pm (45.5 hour week) with weekend overtime available Salary: Competitive Salary on offer About Us: Logic 360 Ltd is a leading Talent partner to high profile Clients in the Automotive industry, committed to excellence and innovation. We pride ourselves on our dedication to delivering first-class services and solutions to our clients and our candidates. Our team is composed of skilled professionals who thrive in a dynamic and supportive environment, helping you along your professional journey. Client Information: Our client is a newly established but rapidly growing automotive service business, backed by the strength and resources of a leading UK Group. With over a year of successful trading under the Group, they have now launched as a standalone company with ambitious plans to expand nationwide. Already securing contracts with highly reputable dealerships, they have built strong technical teams and a reputation for delivering high-quality, efficient, and customer-focused vehicle services. This is an exciting time to join them at the beginning of their growth journey. You will be part of a forward-thinking company where your skills and expertise will be recognised, with opportunities to progress as the business continues to expand. Supported by the power of the wider Group, they offer stability, career development, and the chance to play a key role in shaping the future of a brand on the rise. Job Description: We are looking for an experienced Workshop Controller to join our client s professional and growing team. To manage and develop the Workshop, provide technical support to staff and customers. Ensure that maximum utilisation and quality is achieved from the workshop and customer satisfaction is achieved and ensure that repairs and services to vehicles are carried out efficiently and to the highest possible standard. Key Responsibilities: Interpret job cards and ensure all repairs meet manufacturer and quality standards Plan workshop capacity and allocate work effectively Supervise technicians to ensure quality, efficiency, and correct skill allocation Conduct quality checks and report repeat repairs Monitor progress, flag delays early, and keep stakeholders informed Ensure all work, tests, and additional faults are accurately recorded Identify and report team training needs; attend required training Manage tools, equipment, and calibration in line with procedures Coordinate parts requirements and communicate delays Support additional duties as required, including customer liaison and admin cover Achieve company targets and maintain health & safety compliance Qualification and Experience: Hands-on technical experience Strong leadership skills Previous experience in a similar supervisory automotive role, such as a Senior Technician or Service Advisor Full UK / EU driving licence. Skills Requirements: Excellent attention to detail with a commitment to achieving a flawless finish. Ability to work independently and as part of a team. Strong time management skills and the ability to meet deadlines. Good communication skills and a professional approach. Awareness of health and safety procedures. Flexibility to adapt to changing workloads in a fast-paced environment. How to Apply: If you would like to be considered for this opportunity, we want to hear from you! Please send your CV to (url removed) or apply through our website at Logic 360 Group Recruitment done differently. Equal Opportunity Employer: Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to receiving your application and learning more about how you can contribute to our team. Thank you for considering Logic 360 Ltd as your next career destination! Please note that Logic 360 is a Recruitment Agency and Employment Business recruiting on behalf of our client. INDAUT
Nous utilisons des pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de Build deep, trusted relationships with leaders, acting as a strategic advisor on all people related matters. Partner with the business to co create and deliver people plans that enable growth, resilience, and organisational effectiveness. Provide balanced, commercially grounded advice that aligns employee experience, regulatory obligations, and business outcomes. Coach leaders to strengthen inclusive leadership capability and create high performing teams. Employee Engagement and Listening Performance Planning and Goal Setting Talent Review and Succession Planning Annual Compensation and Reward Cycles Act as a key People Partner supporting the integration of Manulife Investment Management and MCQS in the UK. Provide practical, on the ground support across organisational design, role harmonisation, workforce transition, and cultural integration. Support leaders and employees through change with empathy, clarity, and confidence, reinforcing Manulife's values throughout the process. Partner with leaders and global Centres of Expertise to manage employee relations matters effectively and in line with Manulife's policies, values, and local legislation. Apply knowledge of UK employment law and TUPE to support business change and manage risk responsibly. Exercise sound judgement when navigating complex or sensitive situations, escalating appropriately while maintaining accountability. Serve as a visible ambassador of the "One HR" model, ensuring seamless, customer focused delivery of HR services. Collaborate closely with global Centres of Expertise (primarily in the US and Canada), ensuring the right expertise is engaged to meet business needs. Contribute to continuous improvement of HR processes, practices, and ways of working. Utilise centres of expertise to effectively and professionally manage , payroll, HR queries , recruitment and selection ,global mobility, immigration, benefits , pensions Actively participate in GWAM and enterprise wide people initiatives and project work. Provide proactive support to the Global GWAM People Partner community, sharing insight, best practice, and lessons learned. Support GWAM succession planning and top talent development. Advanced operational and analytical capability in Workday Strong working knowledge of UK employment legislation, including TUPE Demonstrated experience supporting organisational integration and harmonisation Ability to operate credibly across multiple countries, cultures, and regulatory landscapes Working knowledge of AI and digital HR tools, with a curiosity for innovation in HR Strong coaching, consulting, and influencing skills Confident in conflict leadership and complex stakeholder management Excellent execution discipline, with strong project management skills Resilient, pragmatic, and comfortable navigating ambiguity Bachelor's degree in HR or a related discipline CIPD part qualified or fully qualified (or equivalent) 4-6 years' experience in an HR advisory, People Partner, or HR Business Partner role Proven experience delivering people initiatives within a complex, matrixed organisation Strong IT capability, including Excel, Word, Outlook, and HR systems Experience in organisational effectiveness, change enablement, or workforce transformation Exposure to reward, recognition, or performance frameworks Experience within financial
May 05, 2026
Full time
Nous utilisons des pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de Build deep, trusted relationships with leaders, acting as a strategic advisor on all people related matters. Partner with the business to co create and deliver people plans that enable growth, resilience, and organisational effectiveness. Provide balanced, commercially grounded advice that aligns employee experience, regulatory obligations, and business outcomes. Coach leaders to strengthen inclusive leadership capability and create high performing teams. Employee Engagement and Listening Performance Planning and Goal Setting Talent Review and Succession Planning Annual Compensation and Reward Cycles Act as a key People Partner supporting the integration of Manulife Investment Management and MCQS in the UK. Provide practical, on the ground support across organisational design, role harmonisation, workforce transition, and cultural integration. Support leaders and employees through change with empathy, clarity, and confidence, reinforcing Manulife's values throughout the process. Partner with leaders and global Centres of Expertise to manage employee relations matters effectively and in line with Manulife's policies, values, and local legislation. Apply knowledge of UK employment law and TUPE to support business change and manage risk responsibly. Exercise sound judgement when navigating complex or sensitive situations, escalating appropriately while maintaining accountability. Serve as a visible ambassador of the "One HR" model, ensuring seamless, customer focused delivery of HR services. Collaborate closely with global Centres of Expertise (primarily in the US and Canada), ensuring the right expertise is engaged to meet business needs. Contribute to continuous improvement of HR processes, practices, and ways of working. Utilise centres of expertise to effectively and professionally manage , payroll, HR queries , recruitment and selection ,global mobility, immigration, benefits , pensions Actively participate in GWAM and enterprise wide people initiatives and project work. Provide proactive support to the Global GWAM People Partner community, sharing insight, best practice, and lessons learned. Support GWAM succession planning and top talent development. Advanced operational and analytical capability in Workday Strong working knowledge of UK employment legislation, including TUPE Demonstrated experience supporting organisational integration and harmonisation Ability to operate credibly across multiple countries, cultures, and regulatory landscapes Working knowledge of AI and digital HR tools, with a curiosity for innovation in HR Strong coaching, consulting, and influencing skills Confident in conflict leadership and complex stakeholder management Excellent execution discipline, with strong project management skills Resilient, pragmatic, and comfortable navigating ambiguity Bachelor's degree in HR or a related discipline CIPD part qualified or fully qualified (or equivalent) 4-6 years' experience in an HR advisory, People Partner, or HR Business Partner role Proven experience delivering people initiatives within a complex, matrixed organisation Strong IT capability, including Excel, Word, Outlook, and HR systems Experience in organisational effectiveness, change enablement, or workforce transformation Exposure to reward, recognition, or performance frameworks Experience within financial
RWE Renewables UK Management Ltd. To start as soon as possible, full time, permanent Functional area: Legal / Compliance Take the chance, become a Senior Legal Counsel for Corporate & Transactions Law and grow together with us in an international environment. Provide legal support for joint venture and M&A transactions, project finance as well as for corporate law matters with a focus on Offshore Wind projects. About the role Act as one of the key legal advisors for international offshore wind transactions, with a particular focus on joint ventures, M&A transactions and project finance, as well as on the management of related corporate matters. Advise and support the business in drafting, reviewing and negotiating all relevant transaction documentation. Work across RWE's international Offshore Wind business, collaborating closely with colleagues in the global Offshore Legal Team and engaging with other business functions to provide a holistic, streamlined legal service. Manage complex organizational and coordination tasks, including process optimization, and exercise independent professional judgement, particularly in relation to project finance, asset/share acquisitions, due diligence, JV services and ongoing joint venture management. Advise the business on day to day legal matters, including financing topics, operation and governance of joint venture partnerships, and post acquisition integration. Coordinate and supervise external legal advisors where required, ensuring high quality and cost efficient legal support. Support and manage dispute related matters, including liaising with external counsel in pre litigation and dispute resolution processes. Job requirements and experience Qualified as solicitor in the UK (or a similar common law jurisdiction and registered as a foreign lawyer) Several years of relevant working experience in joint ventures and M&A transactions, project finance and corporate law in an international law firm or company, with a focus on renewables (and ideally Offshore Wind) matters You feel comfortable with handling multiple tasks, taking on new responsibilities and setting task priorities in a deadline intensive environment Good commercial, technical and strategic understanding and analytical skills You have a solution oriented mindset which allows you to find the right legal and business solutions also in complex scenarios We can trust your customer orientation, paired with established negotiation skills A high level of engagement and flexibility is self evident for you. You can work and communicate professionally and accurately in a time sensitive setting Experience in employing (legal) AI tools in daily work and driving AI use cases for transactions Enjoy working in an international team and are open for occasional travel Advantageous but not essential The capability of conducting negotiations in a further EU language An offer of employment in this role may require holding active or ability to pass National Security vetting to SC level. Failure to obtain and/or maintain National Security Vetting to SC may result in the removal of job offers and/or existing employment. Apply with just a few clicks: ad code 92324, application period: 08/05/2026. Any questions? Contact HR: Marie Bennell, We value diversity and therefore welcome all applications - regardless of gender, disability, nationality, ethnic and social origin, religion/belief, age, sexual orientation, and identity. We are looking forward to your online application.
May 04, 2026
Full time
RWE Renewables UK Management Ltd. To start as soon as possible, full time, permanent Functional area: Legal / Compliance Take the chance, become a Senior Legal Counsel for Corporate & Transactions Law and grow together with us in an international environment. Provide legal support for joint venture and M&A transactions, project finance as well as for corporate law matters with a focus on Offshore Wind projects. About the role Act as one of the key legal advisors for international offshore wind transactions, with a particular focus on joint ventures, M&A transactions and project finance, as well as on the management of related corporate matters. Advise and support the business in drafting, reviewing and negotiating all relevant transaction documentation. Work across RWE's international Offshore Wind business, collaborating closely with colleagues in the global Offshore Legal Team and engaging with other business functions to provide a holistic, streamlined legal service. Manage complex organizational and coordination tasks, including process optimization, and exercise independent professional judgement, particularly in relation to project finance, asset/share acquisitions, due diligence, JV services and ongoing joint venture management. Advise the business on day to day legal matters, including financing topics, operation and governance of joint venture partnerships, and post acquisition integration. Coordinate and supervise external legal advisors where required, ensuring high quality and cost efficient legal support. Support and manage dispute related matters, including liaising with external counsel in pre litigation and dispute resolution processes. Job requirements and experience Qualified as solicitor in the UK (or a similar common law jurisdiction and registered as a foreign lawyer) Several years of relevant working experience in joint ventures and M&A transactions, project finance and corporate law in an international law firm or company, with a focus on renewables (and ideally Offshore Wind) matters You feel comfortable with handling multiple tasks, taking on new responsibilities and setting task priorities in a deadline intensive environment Good commercial, technical and strategic understanding and analytical skills You have a solution oriented mindset which allows you to find the right legal and business solutions also in complex scenarios We can trust your customer orientation, paired with established negotiation skills A high level of engagement and flexibility is self evident for you. You can work and communicate professionally and accurately in a time sensitive setting Experience in employing (legal) AI tools in daily work and driving AI use cases for transactions Enjoy working in an international team and are open for occasional travel Advantageous but not essential The capability of conducting negotiations in a further EU language An offer of employment in this role may require holding active or ability to pass National Security vetting to SC level. Failure to obtain and/or maintain National Security Vetting to SC may result in the removal of job offers and/or existing employment. Apply with just a few clicks: ad code 92324, application period: 08/05/2026. Any questions? Contact HR: Marie Bennell, We value diversity and therefore welcome all applications - regardless of gender, disability, nationality, ethnic and social origin, religion/belief, age, sexual orientation, and identity. We are looking forward to your online application.
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi workstream delivery and transformative customer change.This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance and the budget and P&L for medium-large (often £300k+) projects and commercial margin of the delivery. You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and will partner with customer Project, and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget. As well as this, you will also manage a pool of project managers, and be instrumental in supporting coaching and mentoring to support their skills and career development This role will also involve interfacing with Customer and Zellis Exec to present the ongoing status, risks and issues on projects under their governance, and support our continuous improvement initiatives to take lessons learned and feed them back into our programme and project methodology. Please note that this is a home based role with expectation to travel to customer sites as neccessary. Responsibilities Partnering with the customer Project and Test Managers to develop a One Team approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and on budget Developing, agreeing, and maintaining a detailed project plan with the customer, based on the Zellis standard project Implementation methodology, including deliverables, milestones and entry and exit criteria as relevant Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team Onboarding, managing, coaching and supporting all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress Managing ongoing project or change risks and issues (including mitigation and where possible resolution), and ensuring that they are reported and escalated to the Engagement Directors and Implementation Director in a timely fashion way. Skills & Experience Experience leading on medium-large scale Implementation, software, advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 EE s and £300k budgets) Managing & owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C-Suite level with Engagement Director support) Acting as project lead across complex projects, including over multiple workstreams (cross customer, third party and internal cross functional Planning, scheduling and delivering work for self and others to meet given objectives, outcomes and KPIs; monitors self and others against agreed delivery timelines Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes) ?Demonstrates the ability to manage people performance, development and retantion risks, including driving teams to achieve targets, incl SLAs, KPI's Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
May 04, 2026
Full time
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi workstream delivery and transformative customer change.This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance and the budget and P&L for medium-large (often £300k+) projects and commercial margin of the delivery. You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and will partner with customer Project, and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget. As well as this, you will also manage a pool of project managers, and be instrumental in supporting coaching and mentoring to support their skills and career development This role will also involve interfacing with Customer and Zellis Exec to present the ongoing status, risks and issues on projects under their governance, and support our continuous improvement initiatives to take lessons learned and feed them back into our programme and project methodology. Please note that this is a home based role with expectation to travel to customer sites as neccessary. Responsibilities Partnering with the customer Project and Test Managers to develop a One Team approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and on budget Developing, agreeing, and maintaining a detailed project plan with the customer, based on the Zellis standard project Implementation methodology, including deliverables, milestones and entry and exit criteria as relevant Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team Onboarding, managing, coaching and supporting all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress Managing ongoing project or change risks and issues (including mitigation and where possible resolution), and ensuring that they are reported and escalated to the Engagement Directors and Implementation Director in a timely fashion way. Skills & Experience Experience leading on medium-large scale Implementation, software, advisory or Managed Services customers with medium-large scale employee volumes (over 10,000 EE s and £300k budgets) Managing & owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C-Suite level with Engagement Director support) Acting as project lead across complex projects, including over multiple workstreams (cross customer, third party and internal cross functional Planning, scheduling and delivering work for self and others to meet given objectives, outcomes and KPIs; monitors self and others against agreed delivery timelines Understands, applies and advises appropriate methods, tools, applications and processes (driving continuous improvement of standard operating processes) ?Demonstrates the ability to manage people performance, development and retantion risks, including driving teams to achieve targets, incl SLAs, KPI's Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on (phone number removed) for more details or apply now
May 04, 2026
Seasonal
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on (phone number removed) for more details or apply now
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion. What You Bring NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential. Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Data Fluency: You're a pro at using Excel/Google Sheets to tell a compelling story through metrics. Startup Grit: You're adaptable, highly organized, and bring a no-ego approach to a fast-paced environment. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you'll be doing Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and storytell product value. Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries. What you need to have Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. Communication: Exceptional presentation and constructive push-back skills to align client expectations. Mindset: Highly organized, collaborative, no-ego approach, and a bias toward action in fast-paced environments. £42,879 - £67,381 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. UK - Sword Benefits & Perks Health insurance Meal allowance Equity shares Flexible working hours Remote-first company Paid company holidaysFree digital therapist for you and your family Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
May 04, 2026
Full time
At Sword, we're building AI to heal billions and unlock humanity's full potential. In doing so, we're pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need-and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women's health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. Role Sword Health is seeking a growth-oriented CSM with an essential NHS background. You will manage the end-to-end client lifecycle, focusing on navigating complex NHS procurement, governance, and stakeholder landscapes to drive retention and account expansion. What You Bring NHS Expertise: Deep knowledge of NHS operations and stakeholder management is essential. Experience: 2+ years in Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Data Fluency: You're a pro at using Excel/Google Sheets to tell a compelling story through metrics. Startup Grit: You're adaptable, highly organized, and bring a no-ego approach to a fast-paced environment. AI Proficiency at Sword Health AI fluency is a core expectation at Sword Health. Every candidate is assessed against our three-level framework - be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) - Uses AI daily to boost personal productivity Builder (Level 2) - Creates workflows and tools that elevate the whole team Integrator (Level 3) - Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. What you'll be doing Lifecycle Management: Lead implementation and post-sale experiences for a diverse portfolio, prioritizing NHS accounts. Strategic Growth: Develop account plans to maximize lifetime value, identify expansion opportunities, and exceed clinical/economic targets. Project Oversight: Navigate NHS-specific compliance and procurement frameworks to ensure seamless project delivery. Data-Driven Insights: Use quantitative reporting and business reviews to demonstrate ROI and storytell product value. Relationship Building: Act as a trusted advisor to partners, managing both proactive strategy and reactive queries. What you need to have Mandatory: Direct experience working in or with the NHS (operational, procurement, or partnership roles). Experience: 2+ years in Customer Success, Implementation, or Account Management (startup experience preferred). Analytical Skills: Proficient in data tools (Excel/Google Sheets) to track growth metrics and account health. Communication: Exceptional presentation and constructive push-back skills to align client expectations. Mindset: Highly organized, collaborative, no-ego approach, and a bias toward action in fast-paced environments. £42,879 - £67,381 a year This range includes base, variable and equity. These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below. UK - Sword Benefits & Perks Health insurance Meal allowance Equity shares Flexible working hours Remote-first company Paid company holidaysFree digital therapist for you and your family Note: Please note that this position does not offer relocation assistance. Candidates must have the right to work in the UK and be based in the UK. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
Job Title: Infor M3 Senior Solutions Consultant/Architect Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) Role Overview In this role, you'll partner closely with our sales team and customers to create tailored solutions that really make a difference. You'll help shape strategies, lead discovery sessions, and share your ideas in ways that position Columbus as a trusted partner. You'll respond to RFx requests, scope solutions, and craft presentations that are clear, engaging, and easy for customers to connect with. Working alongside consultants and specialists, you'll bring solutions to life while growing your own expertise in industries, products, or methodologies. Over time, you'll also get to deliver inspiring demos of the Infor M3 Cloud Suites and play an active role in shaping how we work, train and improve our services. Work Environment We provide a flexible work life balance with the option to work from home or at a Columbus office. Flexibility around travel and overnight stays is expected, dependent on the project requirements. On site time is planned in two week blocks so you know well in advance where you will be working. We encourage customer facing roles to come into the office at least once a month. You may work regularly from Nottingham HQ or any Cubo office if you prefer. Key Responsibilities Partner with sales team and customers to design and present tailored Infor M3 solutions. Lead discovery sessions and contribute ideas that position the company as a trusted partner. Respond to RFx requests, scope solutions, and prepare clear, engaging presentations. Work with consultants and specialists to deliver solutions and grow expertise in relevant industries. Deliver inspiring demos of the Infor M3 Cloud Suites. Contribute to service improvement, training and knowledge sharing. Key Qualifications Experienced in a similar commercial presale or consultant role. Significant experience with the Infor M3 ERP or Infor Cloud Suites. Minimum 5+ years of experience. Experience working in a partner environment. Fluency in English (required); proficiency in Norwegian or Swedish is an advantage. Exceptional communication and presentation skills. Full driver's licence and access to a vehicle. Curious, looking to challenge status quo and improve. Collaborates well with internal and external colleagues. Committed to personal development and becoming a Trusted Advisor. Benefits 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and more. Enhanced Maternity Pay. Access to Free Training Courses delivered by Columbus Academy. Free Microsoft Certifications and access to Microsoft Learn. Modern air conditioned office spaces fully managed by Cubo (multiple UK locations). Free barista coffee and hot drinks made in house. Free beer and fizz daily (2 5 pm). Casual dress code in our offices. Personal pension plan. Life assurance 4 Salary. Cycle to Work scheme. £2,500 payment for successful candidate referrals. Flexi phone upgrade scheme (if eligible). Employee wellbeing: free access to Cubo gym, vitality medical insurance, Westfield health cash plan (incl. employee assistance lines), mental health first aiders, virtual suggestion boxes. Diversity and Inclusion We provide equal opportunities for all, ensuring a level playing field for every candidate. We actively encourage applications from all backgrounds. We are committed to a diverse and inclusive workplace culture that supports career growth and advancement.
May 04, 2026
Full time
Job Title: Infor M3 Senior Solutions Consultant/Architect Location: Home-based with travel to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p per mile from home address (excluding travel to any Columbus Office within 35mi) Role Overview In this role, you'll partner closely with our sales team and customers to create tailored solutions that really make a difference. You'll help shape strategies, lead discovery sessions, and share your ideas in ways that position Columbus as a trusted partner. You'll respond to RFx requests, scope solutions, and craft presentations that are clear, engaging, and easy for customers to connect with. Working alongside consultants and specialists, you'll bring solutions to life while growing your own expertise in industries, products, or methodologies. Over time, you'll also get to deliver inspiring demos of the Infor M3 Cloud Suites and play an active role in shaping how we work, train and improve our services. Work Environment We provide a flexible work life balance with the option to work from home or at a Columbus office. Flexibility around travel and overnight stays is expected, dependent on the project requirements. On site time is planned in two week blocks so you know well in advance where you will be working. We encourage customer facing roles to come into the office at least once a month. You may work regularly from Nottingham HQ or any Cubo office if you prefer. Key Responsibilities Partner with sales team and customers to design and present tailored Infor M3 solutions. Lead discovery sessions and contribute ideas that position the company as a trusted partner. Respond to RFx requests, scope solutions, and prepare clear, engaging presentations. Work with consultants and specialists to deliver solutions and grow expertise in relevant industries. Deliver inspiring demos of the Infor M3 Cloud Suites. Contribute to service improvement, training and knowledge sharing. Key Qualifications Experienced in a similar commercial presale or consultant role. Significant experience with the Infor M3 ERP or Infor Cloud Suites. Minimum 5+ years of experience. Experience working in a partner environment. Fluency in English (required); proficiency in Norwegian or Swedish is an advantage. Exceptional communication and presentation skills. Full driver's licence and access to a vehicle. Curious, looking to challenge status quo and improve. Collaborates well with internal and external colleagues. Committed to personal development and becoming a Trusted Advisor. Benefits 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and more. Enhanced Maternity Pay. Access to Free Training Courses delivered by Columbus Academy. Free Microsoft Certifications and access to Microsoft Learn. Modern air conditioned office spaces fully managed by Cubo (multiple UK locations). Free barista coffee and hot drinks made in house. Free beer and fizz daily (2 5 pm). Casual dress code in our offices. Personal pension plan. Life assurance 4 Salary. Cycle to Work scheme. £2,500 payment for successful candidate referrals. Flexi phone upgrade scheme (if eligible). Employee wellbeing: free access to Cubo gym, vitality medical insurance, Westfield health cash plan (incl. employee assistance lines), mental health first aiders, virtual suggestion boxes. Diversity and Inclusion We provide equal opportunities for all, ensuring a level playing field for every candidate. We actively encourage applications from all backgrounds. We are committed to a diverse and inclusive workplace culture that supports career growth and advancement.
Summary: Are you a customer service professional looking for a role where your speed, accuracy, and problem-solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service Desk Advisor to join our team! At South East Water, we manage the network of pipes, water mains and treatment works that make up our water supply network. Our Wholesale Service Desk team helps to solve problems for customers that experience issues with their water supply. This can range from having no water, low pressure, issues with taste or smell and other water supply difficulties. You'll be working at the heart of our service operation, playing a crucial role in the link between our Wholesale Service Desk and Water Retailers, whilst supporting our business customers during an emergency. It's a fast-paced environment where you'll be working between different systems, applying your strong computer skills, and making quick decisions. You will assist our Water Retailers with data enquiries and ensure they receive an excellent standard of customer service. You'll manage the full transaction lifecycle, from coordinating with meter readers to ensuring all data is correctly recorded. When things go wrong, you'll take ownership of rejected transactions, correcting them promptly to meet our agreed Service Level Agreements (SLAs). We are a company that invests in our people and this role offers genuine development opportunities to advance your professional growth. Previous water industry experience isn't essential. You're customer focused, resilient and a good listener. If you're willing to learn, you'll get all of the support you need from our friendly, team-spirited environment. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. So this is an excellent opportunity to make a difference to the success of our team. Main responsibilities: To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries. To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market. Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA. Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity. Attend and contribute to team meetings with team, peers and colleagues. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Be able to communicate positively in an extremely busy working environment Make decisions quickly and be able to multitask Have strong computer skills and have the ability to flex between a high number of different systems Excellent written and verbal communication Have a strong customer service focus with a determination to resolve customer issues. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86 + £150 per month depending on performance (after probation has been passed)
May 04, 2026
Full time
Summary: Are you a customer service professional looking for a role where your speed, accuracy, and problem-solving skills make a real difference? Do you want to be the vital link that keeps essential wholesale water services flowing smoothly? If so, we have an exciting opportunity for a Wholesale Service Desk Advisor to join our team! At South East Water, we manage the network of pipes, water mains and treatment works that make up our water supply network. Our Wholesale Service Desk team helps to solve problems for customers that experience issues with their water supply. This can range from having no water, low pressure, issues with taste or smell and other water supply difficulties. You'll be working at the heart of our service operation, playing a crucial role in the link between our Wholesale Service Desk and Water Retailers, whilst supporting our business customers during an emergency. It's a fast-paced environment where you'll be working between different systems, applying your strong computer skills, and making quick decisions. You will assist our Water Retailers with data enquiries and ensure they receive an excellent standard of customer service. You'll manage the full transaction lifecycle, from coordinating with meter readers to ensuring all data is correctly recorded. When things go wrong, you'll take ownership of rejected transactions, correcting them promptly to meet our agreed Service Level Agreements (SLAs). We are a company that invests in our people and this role offers genuine development opportunities to advance your professional growth. Previous water industry experience isn't essential. You're customer focused, resilient and a good listener. If you're willing to learn, you'll get all of the support you need from our friendly, team-spirited environment. You'll also find lots of recognition and fun happening here in our busy, collaborative team with the opportunity to join in with our social and wellbeing events. So this is an excellent opportunity to make a difference to the success of our team. Main responsibilities: To ensure an excellent standard of customer services is provided to Business Retailers by assisting in data enquiries. To work with the meter readers and action work dependant on findings ensuring correct data is recorded and then sent to the Market. Maintain focus on balanced scorecard objectives and adhere to business and wholesale processes, data protection, wholesale regulatory compliance. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Ensure all transactions are correctly uploaded into CMOS and accepted by the Market Operator. Take ownership of any rejected transactions ensuring they are corrected and accepted into CMOS within SLA. Build relationships with peers and colleagues to enhance the team working environment, resolve non-household customer queries and ensure successful productivity. Attend and contribute to team meetings with team, peers and colleagues. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Be able to communicate positively in an extremely busy working environment Make decisions quickly and be able to multitask Have strong computer skills and have the ability to flex between a high number of different systems Excellent written and verbal communication Have a strong customer service focus with a determination to resolve customer issues. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.86 + £150 per month depending on performance (after probation has been passed)
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
May 04, 2026
Full time
About Zip Here at Zip, we're reimagining how modern businesses function in the age of AI. The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our co-founders started Zip in 2020 to address this seemingly universal problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 5 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world's leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and JPMorgan Chase rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us! Your Role We're looking for a Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you'll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. You Will Help our customers drive procurement success on the Zip platform. Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices. Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. Manage customer health and hedge account risks based on data-driven adoption metrics. Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. Partner with the renewals team to achieve target GRR. Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo! Qualifications 5+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. Excellent interpersonal skills and ability to establish quick rapport and trust with customers. Strong project management skills to manage a dynamic customer portfolio. Creative problem solver while being attentive to details. Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). Nice to Haves Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. Experience with SaaS workflow management tools (low code / no code configuration). Experience working in a top tier consulting firm or have an MBA. Perks & Benefits At Zip, we're committed to providing our employees with everything they need to do their best work. Start-up equity Health, vision & dental coverage Flexible PTO Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
Retail Sales Advisor Job in Christchurch Our well-established retail client based in Christchurch have an exciting opportunity for a Retail Sales Advisor to join their expert customer sales team. You will offer customers an excellent experience, with an unrivalled choice of quality products, displayed in inspirational settings. You will be the best in the industry, offering knowledge and expert advice to ensure you always delight customers. The package on offer will incorporate basic salary, various commission levels dependant on targets achieved and individual and departmental bonuses on targets achieved. You will receive a range of benefits which includes, preferential discounts on products and free onsite parking. Salary and Benefits: A competitive starting salary, with an uncapped OTE Working 5 days per week 9.00 am - 5.30 pm, and some weekends on a rota basis Bonus incentives and commission Pension contribution Training and learning development Free parking Annual leave entitlement Duties and Responsibilities: Greet customers who enter the store Give advice and guidance on product selection to customers through discovery and effectively process and promote instore offers Assisting shoppers to find the goods and products they are looking for, enhancing sales through add on's and upselling. Work on the CRM to maximise opportunities and conversion, gathering leads and ensuring all follow ups are carried out, therefore gaining the highest levels of sale conversion Communicate with customers both face to face and digitally Efficiently and accurately process sales orders Process cash and card payments Minimum Skills and Experience Required: Able to demonstrate outstanding levels of customer service Demonstrate professionalism and enthusiasm to deliver a great customer experience An ability to work under pressure, to clear goals and targets while maximising opportunities Offer Excellent communication skills with a digital understanding of how to communicate to customers with written, verbal, and virtual means IT literate with Office 365, Word & Excel Show initiative to work independently and within a team Problem solving ability This Retail Sales Advisor job in Christchurch would suit candidates from a customer facing sales background, and who have excellent communication skills.
May 04, 2026
Full time
Retail Sales Advisor Job in Christchurch Our well-established retail client based in Christchurch have an exciting opportunity for a Retail Sales Advisor to join their expert customer sales team. You will offer customers an excellent experience, with an unrivalled choice of quality products, displayed in inspirational settings. You will be the best in the industry, offering knowledge and expert advice to ensure you always delight customers. The package on offer will incorporate basic salary, various commission levels dependant on targets achieved and individual and departmental bonuses on targets achieved. You will receive a range of benefits which includes, preferential discounts on products and free onsite parking. Salary and Benefits: A competitive starting salary, with an uncapped OTE Working 5 days per week 9.00 am - 5.30 pm, and some weekends on a rota basis Bonus incentives and commission Pension contribution Training and learning development Free parking Annual leave entitlement Duties and Responsibilities: Greet customers who enter the store Give advice and guidance on product selection to customers through discovery and effectively process and promote instore offers Assisting shoppers to find the goods and products they are looking for, enhancing sales through add on's and upselling. Work on the CRM to maximise opportunities and conversion, gathering leads and ensuring all follow ups are carried out, therefore gaining the highest levels of sale conversion Communicate with customers both face to face and digitally Efficiently and accurately process sales orders Process cash and card payments Minimum Skills and Experience Required: Able to demonstrate outstanding levels of customer service Demonstrate professionalism and enthusiasm to deliver a great customer experience An ability to work under pressure, to clear goals and targets while maximising opportunities Offer Excellent communication skills with a digital understanding of how to communicate to customers with written, verbal, and virtual means IT literate with Office 365, Word & Excel Show initiative to work independently and within a team Problem solving ability This Retail Sales Advisor job in Christchurch would suit candidates from a customer facing sales background, and who have excellent communication skills.
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum. You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications. Benefits and Package for a Customer Service Advisor: Salary: 27,000- 28,000 per annum Hours: 35 hours per week Contract Type: Permanent Location: Bristol City Centre Start date: ASAP On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Customer Service Advisor: Obtaining medical evidence from providers to substantiate claims decision/treatment Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Dealing with queries in relation to clinical treatment or pre-authorisation requests Key Skills and Experience of a Customer Service Advisor: Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous High standard of customer service and ability to demonstrate customer led thinking is required Good knowledge of Microsoft packages Able to work well both independently and as part of a team A high degree of accuracy and attention to detail is required If you are interested in this position, please apply now! Red Recruitment (Agency)
May 04, 2026
Full time
Customer Service Advisor Red Recruitment is recruiting Customer Service Advisors to join our client who administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary from 27,000- 28,000 per annum. You will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and ensuring you provide appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications. Benefits and Package for a Customer Service Advisor: Salary: 27,000- 28,000 per annum Hours: 35 hours per week Contract Type: Permanent Location: Bristol City Centre Start date: ASAP On going training and professional enhancement opportunities Pension plan Key Responsibilities of a Customer Service Advisor: Obtaining medical evidence from providers to substantiate claims decision/treatment Answering any calls from clients, providers and specified members in relation to initial and/or ongoing claims Arranging care with the appropriate medical team/facility Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members Dealing with queries in relation to clinical treatment or pre-authorisation requests Key Skills and Experience of a Customer Service Advisor: Previous experience within a claims background is desired, experience within the private medical insurance industry is advantageous High standard of customer service and ability to demonstrate customer led thinking is required Good knowledge of Microsoft packages Able to work well both independently and as part of a team A high degree of accuracy and attention to detail is required If you are interested in this position, please apply now! Red Recruitment (Agency)
Focaldata is a research technology company - £9m in revenue, growing fast, and backed by clients like New Balance, Hope Not Hate, and the Bill & Melinda Gates Foundation. We use technology to deliver the kind of deep, accurate insight that traditionally took months and cost a fortune. We do it faster, and better. We're at the stage where the foundations matter. That means bringing in finance talent that can keep pace with the business, handle complexity to bring clarity, and help leadership make better decisions. If you're a finance professional who thrives in a scale-up environment and wants real ownership - not just a reporting function - this is the role. About the role This role exists because we want dedicated finance ownership as we scale, reporting into the leadership team and working across every part of the business. You'll own the finance function day-to-day: working directly with leadership and functional leads to make sure the numbers are accurate, the forecasts are useful, and finance actively supports how we grow. It's a hands on role spanning core finance rhythms, systems improvement, and genuine commercial partnership. What you'll do Finance operations: Oversee month end close and ensure accurate, timely numbers. Oversee accounts receivable and payable. Manage external accountants and tax advisors (VAT, statutory accounts, filings). Own payroll. Improve financial controls, approval processes, and audit readiness. Reporting & insights: Deliver monthly management reporting with variance analysis and actionable narrative. Provide finance inputs to annual, quarterly board reporting. Support fundraising and corporate finance activity with reporting and analysis. Planning & forecasting: Own the annual budget, run rolling forecasts, build scenario models (hiring, pricing, capacity), and produce forecast vs actuals analysis with clear commentary that leadership actually uses. Commercial & strategic support: Provide pricing and deal support including margin and sensitivity analysis. Maintain investor ready models and data packs. Support long term financial strategy with structured analysis. Systems & automation: Partner with BizOps on the finance stack (QuickBooks, Datarails, Rippling). Drive automation of reporting and forecasting workflows. Use AI to minimise manual and repeat work across the finance function. Define what leadership needs from BI and reporting outputs. Who you are (skills and experience) At least 4 years in a commercial finance or finance business partnering background, ideally in a high growth or scale up environment Month end close management: ability to run a reliable, timely close process and ensure accurate numbers with minimal fire drills; experience managing external accountants A track record of building forecasting and reporting cadences that leadership trusts and uses Good financial modelling skills - 3 statement models, scenario planning, sensitivity analysis Ability to translate financial complexity into clear narrative and recommendations Strong stakeholder management across commercial, delivery, ops, and leadership teams Comfort working with imperfect data and a drive to improve it through better definitions, processes, and systems Experience with both services and software revenues, ideally within the same company Experience automating finance processes using AI and other technologies Familiarity with QuickBooks, Datarails, or similar FP&A tooling Experience supporting board reporting, investor materials, or fundraising prep Who you are (mindset) You treat finance as a proactive partner to the business, not a reactive reporting function You're comfortable in ambiguity and know how to make progress without perfect conditions You care about making things simpler and more reliable over time, not just getting through the month You communicate clearly and confidently with non finance stakeholders You're energised by a fast moving environment and take ownership seriously Please note: this role is required to be in-office 4 days a week Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation. We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!
May 04, 2026
Full time
Focaldata is a research technology company - £9m in revenue, growing fast, and backed by clients like New Balance, Hope Not Hate, and the Bill & Melinda Gates Foundation. We use technology to deliver the kind of deep, accurate insight that traditionally took months and cost a fortune. We do it faster, and better. We're at the stage where the foundations matter. That means bringing in finance talent that can keep pace with the business, handle complexity to bring clarity, and help leadership make better decisions. If you're a finance professional who thrives in a scale-up environment and wants real ownership - not just a reporting function - this is the role. About the role This role exists because we want dedicated finance ownership as we scale, reporting into the leadership team and working across every part of the business. You'll own the finance function day-to-day: working directly with leadership and functional leads to make sure the numbers are accurate, the forecasts are useful, and finance actively supports how we grow. It's a hands on role spanning core finance rhythms, systems improvement, and genuine commercial partnership. What you'll do Finance operations: Oversee month end close and ensure accurate, timely numbers. Oversee accounts receivable and payable. Manage external accountants and tax advisors (VAT, statutory accounts, filings). Own payroll. Improve financial controls, approval processes, and audit readiness. Reporting & insights: Deliver monthly management reporting with variance analysis and actionable narrative. Provide finance inputs to annual, quarterly board reporting. Support fundraising and corporate finance activity with reporting and analysis. Planning & forecasting: Own the annual budget, run rolling forecasts, build scenario models (hiring, pricing, capacity), and produce forecast vs actuals analysis with clear commentary that leadership actually uses. Commercial & strategic support: Provide pricing and deal support including margin and sensitivity analysis. Maintain investor ready models and data packs. Support long term financial strategy with structured analysis. Systems & automation: Partner with BizOps on the finance stack (QuickBooks, Datarails, Rippling). Drive automation of reporting and forecasting workflows. Use AI to minimise manual and repeat work across the finance function. Define what leadership needs from BI and reporting outputs. Who you are (skills and experience) At least 4 years in a commercial finance or finance business partnering background, ideally in a high growth or scale up environment Month end close management: ability to run a reliable, timely close process and ensure accurate numbers with minimal fire drills; experience managing external accountants A track record of building forecasting and reporting cadences that leadership trusts and uses Good financial modelling skills - 3 statement models, scenario planning, sensitivity analysis Ability to translate financial complexity into clear narrative and recommendations Strong stakeholder management across commercial, delivery, ops, and leadership teams Comfort working with imperfect data and a drive to improve it through better definitions, processes, and systems Experience with both services and software revenues, ideally within the same company Experience automating finance processes using AI and other technologies Familiarity with QuickBooks, Datarails, or similar FP&A tooling Experience supporting board reporting, investor materials, or fundraising prep Who you are (mindset) You treat finance as a proactive partner to the business, not a reactive reporting function You're comfortable in ambiguity and know how to make progress without perfect conditions You care about making things simpler and more reliable over time, not just getting through the month You communicate clearly and confidently with non finance stakeholders You're energised by a fast moving environment and take ownership seriously Please note: this role is required to be in-office 4 days a week Focaldata is an equal opportunities employer. We believe in the value of a diverse and inclusive workforce for our business, team and customers. We encourage all applications regardless of age, disability, gender, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation. We also understand that certain groups may not feel empowered to apply unless they match every single requirement. Please do apply even if you don't match 100% of every single requirement!
Skill Required Next Generation Customer Operations - Customer Service Technology Designation Business Advisory Analyst Qualifications Any Graduation Years of Experience 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help manage and resolve customer queries, handle escalations and complaints, and provide best possible resolutions. You will also be responsible for closing faults and complaints within SLA. The role is dedicated to enhancing employee and customer service through structured and optimized processes, handling queries from employees, customers, and vendors while ensuring seamless, personalized interactions. The position requires strong communication and service skills to manage a blended support process, % of interactions via calls and the remainder via email and chat. The role supports primarily the US region and requires night shift availability as per IST. Strong problem solving and critical thinking abilities are essential; previous experience in customer or employee support is a plus. What are we looking for? Below are the required experience and skills: Inbound and outbound customer service experience Experience working under pressure Roles and Responsibilities Handle support/service escalations to/from clients Transfer calls to the Tier 2 department Track and report system issues as needed Stay current with system information, changes and updates Comply with service level agreements Support and help with process documentation Comply with the assigned schedule to cover the hours of operation Comply with the account KPIs Support with any other new process at the time the client requires it, if it has been officially included in our range of services Analyze and solve lower complexity problems Interact daily with peers within Accenture before updating supervisors Have limited exposure with clients and/or Accenture management Receive moderate level instruction on daily work tasks and detailed instructions on new assignments Make decisions that impact your own work and may impact the work of others Work as an individual contributor as part of a team, with a focused scope of work Be prepared for rotational shifts Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
May 04, 2026
Full time
Skill Required Next Generation Customer Operations - Customer Service Technology Designation Business Advisory Analyst Qualifications Any Graduation Years of Experience 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help manage and resolve customer queries, handle escalations and complaints, and provide best possible resolutions. You will also be responsible for closing faults and complaints within SLA. The role is dedicated to enhancing employee and customer service through structured and optimized processes, handling queries from employees, customers, and vendors while ensuring seamless, personalized interactions. The position requires strong communication and service skills to manage a blended support process, % of interactions via calls and the remainder via email and chat. The role supports primarily the US region and requires night shift availability as per IST. Strong problem solving and critical thinking abilities are essential; previous experience in customer or employee support is a plus. What are we looking for? Below are the required experience and skills: Inbound and outbound customer service experience Experience working under pressure Roles and Responsibilities Handle support/service escalations to/from clients Transfer calls to the Tier 2 department Track and report system issues as needed Stay current with system information, changes and updates Comply with service level agreements Support and help with process documentation Comply with the assigned schedule to cover the hours of operation Comply with the account KPIs Support with any other new process at the time the client requires it, if it has been officially included in our range of services Analyze and solve lower complexity problems Interact daily with peers within Accenture before updating supervisors Have limited exposure with clients and/or Accenture management Receive moderate level instruction on daily work tasks and detailed instructions on new assignments Make decisions that impact your own work and may impact the work of others Work as an individual contributor as part of a team, with a focused scope of work Be prepared for rotational shifts Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Customer Care Advisor Bridgwater (Full-time office-based during probation, then hybrid: 3 days in office, 2 days from home) Permanent Working Hours: 37.5 hours per week (between 8:00am 5:00pm) Overview On behalf of our client, we are seeking a proactive and customer-focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience. Key Responsibilities Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely manner Manage the full order lifecycle using an ERP system, including: Advising on stock availability Processing orders to meet delivery expectations Monitoring order progress Liaising with couriers and tracking deliveries Communicating delays or issues to customers Resolving queries and investigations Maintain accurate updates on ongoing orders and projects Handle customer complaints effectively and professionally Develop and maintain a strong understanding of the product portfolio Ensure compliance with company procedures, terms & conditions, and customer agreements Collaborate with internal teams including Supply Chain and Sales to resolve issues and meet targets Support external sales teams and key accounts Identify service improvement opportunities and contribute to process enhancements Meet departmental SLAs and performance targets Undertake additional tasks as required by management Skills & Experience Excellent communication skills (written and verbal) Professional, polite, and customer-focused approach Strong attention to detail and organisational skills Ability to manage multiple tasks and prioritise effectively Problem-solving and analytical mindset Team player with the ability to build strong relationships Competent in Microsoft Office Previous customer service experience preferred Positive, proactive, and self-motivated attitude If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed) Closing date is 27.05.2026 - Please note this could change subject to suitable applications Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
May 04, 2026
Full time
Customer Care Advisor Bridgwater (Full-time office-based during probation, then hybrid: 3 days in office, 2 days from home) Permanent Working Hours: 37.5 hours per week (between 8:00am 5:00pm) Overview On behalf of our client, we are seeking a proactive and customer-focused Customer Care Advisor to join a dynamic team supporting Retail and Specification customers across the UK and Ireland. This role is key to maintaining strong customer relationships, ensuring smooth order processing, and delivering an excellent customer experience. Key Responsibilities Respond to customer enquiries across multiple channels (email, phone, social media) in a professional and timely manner Manage the full order lifecycle using an ERP system, including: Advising on stock availability Processing orders to meet delivery expectations Monitoring order progress Liaising with couriers and tracking deliveries Communicating delays or issues to customers Resolving queries and investigations Maintain accurate updates on ongoing orders and projects Handle customer complaints effectively and professionally Develop and maintain a strong understanding of the product portfolio Ensure compliance with company procedures, terms & conditions, and customer agreements Collaborate with internal teams including Supply Chain and Sales to resolve issues and meet targets Support external sales teams and key accounts Identify service improvement opportunities and contribute to process enhancements Meet departmental SLAs and performance targets Undertake additional tasks as required by management Skills & Experience Excellent communication skills (written and verbal) Professional, polite, and customer-focused approach Strong attention to detail and organisational skills Ability to manage multiple tasks and prioritise effectively Problem-solving and analytical mindset Team player with the ability to build strong relationships Competent in Microsoft Office Previous customer service experience preferred Positive, proactive, and self-motivated attitude If you would like to apply then please email your CV to (url removed) or call Jade on (phone number removed) Closing date is 27.05.2026 - Please note this could change subject to suitable applications Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
