Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
May 13, 2026
Full time
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Service Advisor Location: Kidlington (Oxfordshire) Salary: £33,700 Basic £40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: £33,700 basic with £40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
May 13, 2026
Full time
Service Advisor Location: Kidlington (Oxfordshire) Salary: £33,700 Basic £40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Kidlington (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: £33,700 basic with £40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Service Advisor Location: Abingdon (Oxfordshire) Salary: 33,700 Basic 40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Abingdon (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,700 basic with 40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
May 13, 2026
Full time
Service Advisor Location: Abingdon (Oxfordshire) Salary: 33,700 Basic 40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Abingdon (Oxfordshire) area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,700 basic with 40,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
MTM Client Advisor Luxury Italian Menswear House Central London The Opportunity We are seeking a refined and commercially astute MTM Client Advisor to join a flagship boutique in Central London. This is a unique opportunity to represent one of the world's most respected luxury menswear houses - a brand synonymous with Italian craftsmanship, innovation in fabric development, and discreet elegance. This role sits at the intersection of luxury retail and bespoke tailoring. It requires someone who thrives on building deep, lasting relationships with a discerning international clientele and who understands that Made to Measure is not simply a transaction, but a personal journey. The Role As an MTM Client Advisor, you will act as a trusted style authority, delivering an exceptional, personalised experience from initial consultation through to final fitting. You will be responsible for driving MTM performance within the boutique while maintaining the highest standards of service and brand representation. You will confidently guide clients through fabric selection, garment construction, silhouette recommendations and styling, ensuring every piece reflects both the client's identity and the maison's heritage. Key Responsibilities Drive MTM sales performance, consistently exceeding individual and boutique targets Deliver private consultations and fittings with precision, confidence and discretion Develop and nurture a strong client book, leveraging CRM to build long term loyalty Proactively generate new MTM business through outreach, referrals and networking Demonstrate advanced knowledge of fabrics, construction, silhouettes and seasonal collections Collaborate with store leadership to identify commercial opportunities within the MTM category Manage orders meticulously from measurement through to delivery and final fitting Uphold impeccable presentation standards in line with the brand's understated luxury aesthetic Host and support in-store events and trunk shows to elevate the MTM proposition The Ideal Profile Proven experience in luxury menswear, tailoring or made to measure environments Strong understanding of garment construction and body measurements Commercially driven with a track record of delivering high value transactions Confident working with UHNW and international clientele Impeccable personal presentation and refined communication style Entrepreneurial mindset with a proactive approach to client development Comfortable working within a structured, heritage led environment What Makes This Role Special This is more than a sales role - it is an opportunity to represent a house that has defined modern Italian luxury for over a century. You will work within a beautifully designed flagship environment, supported by a global network and a brand that continues to innovate while remaining rooted in craftsmanship. If you are passionate about tailoring, relationship building and delivering excellence through detail, this could be the next step in your luxury retail career.
May 13, 2026
Full time
MTM Client Advisor Luxury Italian Menswear House Central London The Opportunity We are seeking a refined and commercially astute MTM Client Advisor to join a flagship boutique in Central London. This is a unique opportunity to represent one of the world's most respected luxury menswear houses - a brand synonymous with Italian craftsmanship, innovation in fabric development, and discreet elegance. This role sits at the intersection of luxury retail and bespoke tailoring. It requires someone who thrives on building deep, lasting relationships with a discerning international clientele and who understands that Made to Measure is not simply a transaction, but a personal journey. The Role As an MTM Client Advisor, you will act as a trusted style authority, delivering an exceptional, personalised experience from initial consultation through to final fitting. You will be responsible for driving MTM performance within the boutique while maintaining the highest standards of service and brand representation. You will confidently guide clients through fabric selection, garment construction, silhouette recommendations and styling, ensuring every piece reflects both the client's identity and the maison's heritage. Key Responsibilities Drive MTM sales performance, consistently exceeding individual and boutique targets Deliver private consultations and fittings with precision, confidence and discretion Develop and nurture a strong client book, leveraging CRM to build long term loyalty Proactively generate new MTM business through outreach, referrals and networking Demonstrate advanced knowledge of fabrics, construction, silhouettes and seasonal collections Collaborate with store leadership to identify commercial opportunities within the MTM category Manage orders meticulously from measurement through to delivery and final fitting Uphold impeccable presentation standards in line with the brand's understated luxury aesthetic Host and support in-store events and trunk shows to elevate the MTM proposition The Ideal Profile Proven experience in luxury menswear, tailoring or made to measure environments Strong understanding of garment construction and body measurements Commercially driven with a track record of delivering high value transactions Confident working with UHNW and international clientele Impeccable personal presentation and refined communication style Entrepreneurial mindset with a proactive approach to client development Comfortable working within a structured, heritage led environment What Makes This Role Special This is more than a sales role - it is an opportunity to represent a house that has defined modern Italian luxury for over a century. You will work within a beautifully designed flagship environment, supported by a global network and a brand that continues to innovate while remaining rooted in craftsmanship. If you are passionate about tailoring, relationship building and delivering excellence through detail, this could be the next step in your luxury retail career.
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in North Shields, our store has great career progression opportunities! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £12.91 per hour Bonus avaliable Full time 40 hours - will inlcude a weekend day Friends and Family discount Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced company sick pay scheme What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
May 12, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in North Shields, our store has great career progression opportunities! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £12.91 per hour Bonus avaliable Full time 40 hours - will inlcude a weekend day Friends and Family discount Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced company sick pay scheme What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Customer Services in Technical Support Are you tech savvy, hands-on and the kind of person who enjoys figuring things out and helping people at the same time? We're working with a friendly, fast-paced and growing business looking to add a new Technical Support Advisor to their existing technical team. This is a brilliant opportunity for someone who enjoys technology, customer interaction and problem-solving and is looking to build a long-term career within a supportive and lively environment. You'll be joining a young, down-to-earth team with lots of banter, training and support, where everyone mucks in together and genuinely enjoys what they do. The business offers real long-term progression opportunities for the right person. Working closely with the Technical Supervisor and wider team, you'll be supporting both business and end users with a variety of customer support queries via email and livechat. The Role: Answering incoming calls and helping customers, both b2b and b2c with product technical queries Troubleshooting products and helping resolve issues Organising returns and repairs where required Processing warranty claims Responding to customer emails via the case management system Organising collections for faulty products/batteries Processing orders and taking payments Providing a calm, friendly and professional customer experience at all times What We're Looking For: Strong customer service and communication skills Good level of computer and technical confidence Someone naturally patient, helpful and solutions focused A genuine interest in technology/products Good attention to detail and accuracy A team player with a positive attitude Someone who enjoys a busy environment and can use their own initiative Ideally someone technically minded who enjoys problem solving We thank all candidates who take the time to apply - every application is genuinely appreciated and reviewed with care. If your experience closely matches what our client is looking for, we'll be in touch. If you don't hear from us, please assume that on this occasion you haven't been selected, but we truly wish you every success in finding the right next role.
May 11, 2026
Full time
Customer Services in Technical Support Are you tech savvy, hands-on and the kind of person who enjoys figuring things out and helping people at the same time? We're working with a friendly, fast-paced and growing business looking to add a new Technical Support Advisor to their existing technical team. This is a brilliant opportunity for someone who enjoys technology, customer interaction and problem-solving and is looking to build a long-term career within a supportive and lively environment. You'll be joining a young, down-to-earth team with lots of banter, training and support, where everyone mucks in together and genuinely enjoys what they do. The business offers real long-term progression opportunities for the right person. Working closely with the Technical Supervisor and wider team, you'll be supporting both business and end users with a variety of customer support queries via email and livechat. The Role: Answering incoming calls and helping customers, both b2b and b2c with product technical queries Troubleshooting products and helping resolve issues Organising returns and repairs where required Processing warranty claims Responding to customer emails via the case management system Organising collections for faulty products/batteries Processing orders and taking payments Providing a calm, friendly and professional customer experience at all times What We're Looking For: Strong customer service and communication skills Good level of computer and technical confidence Someone naturally patient, helpful and solutions focused A genuine interest in technology/products Good attention to detail and accuracy A team player with a positive attitude Someone who enjoys a busy environment and can use their own initiative Ideally someone technically minded who enjoys problem solving We thank all candidates who take the time to apply - every application is genuinely appreciated and reviewed with care. If your experience closely matches what our client is looking for, we'll be in touch. If you don't hear from us, please assume that on this occasion you haven't been selected, but we truly wish you every success in finding the right next role.
Sales Advisor - Luxury Retail Edinburgh Full-Time Salary up to 31,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Edinburgh for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections Build strong, long-term relationships with clients, cultivating a loyal customer base Support the boutique team in meeting and exceeding sales targets and KPIs Maintain the highest standards of presentation and professionalism at all times What We're Looking For: Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories A genuine passion for high-end artistry and storytelling Exceptional interpersonal and communication skills A polished, confident, and professional manner Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: Competitive salary with uncapped commission potential Extensive training and development in the world of luxury timepieces Opportunity to be part of an iconic global group with clear pathways for career growth A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BBBH33845
May 10, 2026
Full time
Sales Advisor - Luxury Retail Edinburgh Full-Time Salary up to 31,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Edinburgh for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections Build strong, long-term relationships with clients, cultivating a loyal customer base Support the boutique team in meeting and exceeding sales targets and KPIs Maintain the highest standards of presentation and professionalism at all times What We're Looking For: Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories A genuine passion for high-end artistry and storytelling Exceptional interpersonal and communication skills A polished, confident, and professional manner Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: Competitive salary with uncapped commission potential Extensive training and development in the world of luxury timepieces Opportunity to be part of an iconic global group with clear pathways for career growth A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BBBH33845
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
May 09, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Customer Service Advisor Burnham My client is seeking a Customer Service Advisor to join a busy sales team, assisting them with all elements of client support ensuring the enquiries are handled efficiently and professionally. Key Responsibilities Raising purchase orders and ordering equipment with suppliers Generating customer invoices Maintaining regular customer contact and responding to customer queries in a professional and timely manner Arranging couriers, collections, and proof of deliveries Providing general administration and support duties across the business Supporting the sales team with day-to-day customer service and operational tasks Working with an excellent team of professionals you will be comfortable managing multiple tasks, have a strong administrative background, and enjoy working as part of a collaborative team. If you are interested in joining a friendly, professional team, please do send your CV though for consideration.
May 08, 2026
Full time
Customer Service Advisor Burnham My client is seeking a Customer Service Advisor to join a busy sales team, assisting them with all elements of client support ensuring the enquiries are handled efficiently and professionally. Key Responsibilities Raising purchase orders and ordering equipment with suppliers Generating customer invoices Maintaining regular customer contact and responding to customer queries in a professional and timely manner Arranging couriers, collections, and proof of deliveries Providing general administration and support duties across the business Supporting the sales team with day-to-day customer service and operational tasks Working with an excellent team of professionals you will be comfortable managing multiple tasks, have a strong administrative background, and enjoy working as part of a collaborative team. If you are interested in joining a friendly, professional team, please do send your CV though for consideration.
Customer Accounts Advisor position at Trinity Estates Location - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio. Key responsibilities and tasks include: Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations). Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team. Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment. Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries. Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc. Arranging and monitoring payment plans for accounts in arrears directly with account holders. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Credit control and customer service experience. Knowledge, experience or an interest in the property management industry (service charge/rent) Excellent communications skills essential - written and spoken. Good IT experience/literacy (Word & Excel). Resilient, tenacious & target driven, with excellent organisation skills. Team player with good work ethics. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on or our . If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
May 08, 2026
Full time
Customer Accounts Advisor position at Trinity Estates Location - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN Working Hours - 09:00 - 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: The company offers various benefits, including: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio. Key responsibilities and tasks include: Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations). Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team. Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment. Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries. Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc. Arranging and monitoring payment plans for accounts in arrears directly with account holders. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Credit control and customer service experience. Knowledge, experience or an interest in the property management industry (service charge/rent) Excellent communications skills essential - written and spoken. Good IT experience/literacy (Word & Excel). Resilient, tenacious & target driven, with excellent organisation skills. Team player with good work ethics. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on or our . If you have questions or would like more details, you can contact our recruitment team at , quoting the reference number .
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Key Responsibilities Brand Experience & Clienteling Excellence Independently manage the entire Client Journey, building strong, long-lasting and profitable relationships with a local and international clientele. Develop, nurture and expand a loyal client portfolio, with a strong focus on VIC and VIP clients. Deliver the Valentino Couture Service flawlessly across every stage of the experience: pre-sale preparation, welcoming, client discovery, product presentation, closing and post-sale follow-up. Plan and manage private appointments, one-to-one experiences, trunk shows and exclusive events, both in-boutique and off-site. Act as a trusted point of reference for VIP clients, ensuring an extremely personalized service and a proactive, anticipatory approach. CRM & Performance Management Strategically manage all CRM tools, implementing tailored clienteling campaigns and targeted reach-out activities. Independently monitor and achieve sales objectives, KPIs and CRM targets, consistently demonstrating top-level performance. Accurately capture, update and maintain client data, including qualitative insights and purchasing preferences. Analyze personal performance and define corrective actions to maximize conversion rate, UPT, average ticket and client retention. Styling & Product Expertise Guide clients across all categories of the Maison, proposing total looks fully aligned with Valentino's identity and aesthetic. Demonstrate in-depth knowledge of products, materials, fits and collections, including high-value and couture pieces. Meticulously prepare client appointments, including product selection, space organization and the creation of an exclusive and memorable experience. Remain constantly informed about new collections, seasonal trends and special launches. Sales Operations & Store Collaboration Proactively manage all sales and after-sales activities, including returns, repairs, complaints and special requests. Collaborate closely with the team to ensure daily operational excellence and full compliance with Maison visual standards. Possess thorough knowledge of boutique and warehouse stock to maximize sales opportunities and cross-selling. Liaise with the Visual team and Store Management to ensure alignment with display guidelines and brand standards. Leadership by Example Act as a role model within the boutique, inspiring the team through professionalism, consistent results and an exemplary client-centric approach. Share best practices in clienteling, sales techniques and high-value client management. Requirements Minimum 5 years of experience as a Client Advisor / Senior Client Advisor within luxury brands or direct competitors. Active client portfolio and proven experience managing VIC and VIP clients. Solid background in high-ticket sales and consistent achievement of ambitious targets. Strong autonomy in sales management and KPI ownership. Excellent interpersonal, communication and problem-solving skills. Strong results-driven mindset with an entrepreneurial approach. Team player with a natural aptitude for collaboration and informal leadership. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
May 08, 2026
Full time
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Key Responsibilities Brand Experience & Clienteling Excellence Independently manage the entire Client Journey, building strong, long-lasting and profitable relationships with a local and international clientele. Develop, nurture and expand a loyal client portfolio, with a strong focus on VIC and VIP clients. Deliver the Valentino Couture Service flawlessly across every stage of the experience: pre-sale preparation, welcoming, client discovery, product presentation, closing and post-sale follow-up. Plan and manage private appointments, one-to-one experiences, trunk shows and exclusive events, both in-boutique and off-site. Act as a trusted point of reference for VIP clients, ensuring an extremely personalized service and a proactive, anticipatory approach. CRM & Performance Management Strategically manage all CRM tools, implementing tailored clienteling campaigns and targeted reach-out activities. Independently monitor and achieve sales objectives, KPIs and CRM targets, consistently demonstrating top-level performance. Accurately capture, update and maintain client data, including qualitative insights and purchasing preferences. Analyze personal performance and define corrective actions to maximize conversion rate, UPT, average ticket and client retention. Styling & Product Expertise Guide clients across all categories of the Maison, proposing total looks fully aligned with Valentino's identity and aesthetic. Demonstrate in-depth knowledge of products, materials, fits and collections, including high-value and couture pieces. Meticulously prepare client appointments, including product selection, space organization and the creation of an exclusive and memorable experience. Remain constantly informed about new collections, seasonal trends and special launches. Sales Operations & Store Collaboration Proactively manage all sales and after-sales activities, including returns, repairs, complaints and special requests. Collaborate closely with the team to ensure daily operational excellence and full compliance with Maison visual standards. Possess thorough knowledge of boutique and warehouse stock to maximize sales opportunities and cross-selling. Liaise with the Visual team and Store Management to ensure alignment with display guidelines and brand standards. Leadership by Example Act as a role model within the boutique, inspiring the team through professionalism, consistent results and an exemplary client-centric approach. Share best practices in clienteling, sales techniques and high-value client management. Requirements Minimum 5 years of experience as a Client Advisor / Senior Client Advisor within luxury brands or direct competitors. Active client portfolio and proven experience managing VIC and VIP clients. Solid background in high-ticket sales and consistent achievement of ambitious targets. Strong autonomy in sales management and KPI ownership. Excellent interpersonal, communication and problem-solving skills. Strong results-driven mindset with an entrepreneurial approach. Team player with a natural aptitude for collaboration and informal leadership. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.
May 08, 2026
Full time
Role: Customer Experience Advisor Contract: 6 months Base Location: Warrington, UK (on-site) Working Pattern: Full-time (Mon-Friday - between 8am to 8pm) You must be able to start as soon as possible. Job Purpose The Customer Experience Advisor is responsible for responding professionally, efficiently, and consistently to all inbound customer enquiries. The role ensures a high standard of customer satisfaction across rates, services, invoicing, and complaint handling, while managing service failures in line with company's performance standards and contractual obligations. Key Responsibilities Customer Service & Enquiry Management Act as a primary point of contact for inbound customer enquiries, including service and lift enquiries, ensuring timely and accurate resolution. Handle customer communications across multiple channels, including telephone, live chat, email, text messages, Salesforce cases, and social media platforms, in full compliance with escalation and call-flow procedures. Gather, compile, and coordinate information across internal teams to ensure customer queries are resolved efficiently and within agreed timescales. Provide accurate rates, quotations, proof of collections, invoice support, and general service information. Conduct customer reviews and feedback activities to assess satisfaction and identify service improvement opportunities. Complaints & Service Recovery Manage customer complaints professionally and empathetically, acting as the initial point of contact and working towards resolution in line with agreed KPIs. Handle director-level complaints, service centre referrals, and escalations from digital and social channels to improve customer satisfaction and loyalty. Administration & Systems Complete all associated administrative tasks, including logging queries, booking waste collections, issuing welcome packs, supporting Customer Hub registrations, and accepting waste transfer notes. Maintain accurate and up-to-date records within CRM and business systems. Adhere to Quality Assurance standards and documentation requirements at all times. Sales & Business Support Support the sales team by logging and allocating leads, conducting contract checks, validating customer information, and assisting with pre-qualification questionnaires. Contribute to business growth through up-selling and cross-selling our products and services where appropriate. Support annual programmes, including price increase initiatives and duty of care compliance activities. Knowledge, Skills & Experience Essential Strong commitment to delivering an excellent customer experience. Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build rapport and manage difficult conversations. High attention to detail and strong organisational skills. Professional telephone manner and customer-focused approach. Ability to work effectively under pressure in a fast-paced environment. Self-motivated, focused, and proactive. Ability to handle conflict situations with patience, empathy, and professionalism. Strong multitasking capability. Good computer literacy, including working knowledge of Google Office applications (Docs and Sheets). Typing speed of approximately 40 words per minute. GCSEs in Maths and English at grade C or above (or equivalent). Desirable Previous customer service experience. Customer service-related qualification. Experience within the waste or environmental services industry. Commercial awareness. Previous experience using CRM systems, such as Salesforce. Ability to speak an additional language.
Join us as a Credit Controller on a 6-month FTC based in Chertsey and become part of a collaborative, fast-paced Finance & Operations team during an exciting period of transformation and growth. This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to maximise cash collections, reduce aged debt, resolve customer account queries, and deliver outstanding customer service across a varied customer portfolio. You will work closely with wider business units to maintain strong relationships while achieving commercial goals. As new systems and processes are introduced from April 2026, you ll also have the opportunity to contribute ideas, improve workflows, and support operational change. Role: Credit Controller aka Accounts Receivable Assistant, Collections Advisor, Credit Control Administrator, Cash Collections Specialist Location: Chertsey, Surrey (Hybrid working 3 days per week in the office, with more office time initially for onboarding. The office will relocate to Camberley in August, so flexibility to work from the new location is required.) Salary: £31k base salary + great benefits We re looking for someone with previous Credit Control or Accounts Receivable experience, excellent communication skills, strong attention to detail, and a proactive, customer-focused approach. You should be organised, numerically confident, able to work under pressure, and comfortable managing multiple priorities. Experience with Oracle and ServiceNow would be advantageous. Sound like you? Keen to apply? CLICK APPLY and send through a copy of a CV.
May 07, 2026
Full time
Join us as a Credit Controller on a 6-month FTC based in Chertsey and become part of a collaborative, fast-paced Finance & Operations team during an exciting period of transformation and growth. This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to maximise cash collections, reduce aged debt, resolve customer account queries, and deliver outstanding customer service across a varied customer portfolio. You will work closely with wider business units to maintain strong relationships while achieving commercial goals. As new systems and processes are introduced from April 2026, you ll also have the opportunity to contribute ideas, improve workflows, and support operational change. Role: Credit Controller aka Accounts Receivable Assistant, Collections Advisor, Credit Control Administrator, Cash Collections Specialist Location: Chertsey, Surrey (Hybrid working 3 days per week in the office, with more office time initially for onboarding. The office will relocate to Camberley in August, so flexibility to work from the new location is required.) Salary: £31k base salary + great benefits We re looking for someone with previous Credit Control or Accounts Receivable experience, excellent communication skills, strong attention to detail, and a proactive, customer-focused approach. You should be organised, numerically confident, able to work under pressure, and comfortable managing multiple priorities. Experience with Oracle and ServiceNow would be advantageous. Sound like you? Keen to apply? CLICK APPLY and send through a copy of a CV.
JOB: Export Logistics Co-Ordinator LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm (37.5 hours per week) My client is seeking a permanent Export Logistics Co-Ordinator. This is a fantastic opportunity for someone who enjoys a varied workload, international communications and the satisfaction of seeing shipments delivered successfully to global markets. Are you an organised, detail-focused Export Logistics Co-Ordinator? Would you like to play a central part in ensuring the smooth, compliant and timely movement of products to distributors and partners across the Globe? If so, you will be collaborating with Manufacturing; Pack Assembly; Finance; Regulatory Affairs; QSHE, Purchasing; and the Distributor Support Team. You will also be working with freight agents and official bodies such as Chambers of Commerce; International Trade Advisors; Border Force and Inspection Companies. This exciting and varied role, based in the beautiful spa town of Harrogate, offers great long-term career prospects and on-going training. So, what are the key responsibilities? Prepare and validate export documentation, invoices, CDS declarations, Dangerous Goods Notes, and certified documents. Coordinate FCA/DAP shipments, container bookings, and airfreight with freight forwarders. Ensure compliance with customs, payment terms, and customer-specific requirements. Provide proof-of-export paperwork to support VAT compliance. Manage export-related email traffic and support urgent orders. Process Letters of Credit and Documentary Collections. Maintain system data (Sage X3, GTA, SharePoint) and archive sales order documentation. Setting up new customers, updating product codes and price lists in Sage. Processing new orders and amendments through the Distributor Portal and Sage. Do I have the right skills? Essential Strong attention to detail with excellent accuracy, record-keeping and documentation skills. An understanding of export documentation, international shipping, customs procedures or similar roles. Ability to work independently while collaborating effectively with cross-functional teams. Excellent communication skills and confidence liaising with freight agents, customers, and internal stakeholders. Strong customer service focus with the ability to interpret and respond promptly to distributor email requirements. Good written and verbal English language skills. IT literate, with working knowledge of Microsoft Office (particularly Excel and Outlook) and document management systems such as SharePoint. Ability to manage multiple shipments and priorities in a fast-paced environment while meeting strict deadlines. Desirable Proficiency with ERP systems such as Sage X3 (or similar) An understanding of dangerous goods and associated software (e.g. eGTA) Experience completing CDS export declarations. Familiarity with Letters of Credit and Documentary Collections, including preparation of compliant bank documentation. Experience processing Certificates of Origin through a Chamber of Commerce. Previous experience resolving customs queries or shipment holds with Border Force or customs authorities. As part of an established and supportive Export Logistics team, you will be working in a collaborative environment and you will develop a strong knowledge of international trade and logistics. There are opportunities to learn, grow and contribute to continuous improvement. The highly competitive package includes: Company Pension Plan Private Healthcare Life Assurance Permanent Health Insurance 23 days annual leave plus statutory holidays Cycle to Work scheme Employee Assistance Programme Benefit Hub If you believe that this job "has your name on it", then please let me have your CV as soon as possible. My client is keen to make an appointment in the near future.
May 07, 2026
Full time
JOB: Export Logistics Co-Ordinator LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm (37.5 hours per week) My client is seeking a permanent Export Logistics Co-Ordinator. This is a fantastic opportunity for someone who enjoys a varied workload, international communications and the satisfaction of seeing shipments delivered successfully to global markets. Are you an organised, detail-focused Export Logistics Co-Ordinator? Would you like to play a central part in ensuring the smooth, compliant and timely movement of products to distributors and partners across the Globe? If so, you will be collaborating with Manufacturing; Pack Assembly; Finance; Regulatory Affairs; QSHE, Purchasing; and the Distributor Support Team. You will also be working with freight agents and official bodies such as Chambers of Commerce; International Trade Advisors; Border Force and Inspection Companies. This exciting and varied role, based in the beautiful spa town of Harrogate, offers great long-term career prospects and on-going training. So, what are the key responsibilities? Prepare and validate export documentation, invoices, CDS declarations, Dangerous Goods Notes, and certified documents. Coordinate FCA/DAP shipments, container bookings, and airfreight with freight forwarders. Ensure compliance with customs, payment terms, and customer-specific requirements. Provide proof-of-export paperwork to support VAT compliance. Manage export-related email traffic and support urgent orders. Process Letters of Credit and Documentary Collections. Maintain system data (Sage X3, GTA, SharePoint) and archive sales order documentation. Setting up new customers, updating product codes and price lists in Sage. Processing new orders and amendments through the Distributor Portal and Sage. Do I have the right skills? Essential Strong attention to detail with excellent accuracy, record-keeping and documentation skills. An understanding of export documentation, international shipping, customs procedures or similar roles. Ability to work independently while collaborating effectively with cross-functional teams. Excellent communication skills and confidence liaising with freight agents, customers, and internal stakeholders. Strong customer service focus with the ability to interpret and respond promptly to distributor email requirements. Good written and verbal English language skills. IT literate, with working knowledge of Microsoft Office (particularly Excel and Outlook) and document management systems such as SharePoint. Ability to manage multiple shipments and priorities in a fast-paced environment while meeting strict deadlines. Desirable Proficiency with ERP systems such as Sage X3 (or similar) An understanding of dangerous goods and associated software (e.g. eGTA) Experience completing CDS export declarations. Familiarity with Letters of Credit and Documentary Collections, including preparation of compliant bank documentation. Experience processing Certificates of Origin through a Chamber of Commerce. Previous experience resolving customs queries or shipment holds with Border Force or customs authorities. As part of an established and supportive Export Logistics team, you will be working in a collaborative environment and you will develop a strong knowledge of international trade and logistics. There are opportunities to learn, grow and contribute to continuous improvement. The highly competitive package includes: Company Pension Plan Private Healthcare Life Assurance Permanent Health Insurance 23 days annual leave plus statutory holidays Cycle to Work scheme Employee Assistance Programme Benefit Hub If you believe that this job "has your name on it", then please let me have your CV as soon as possible. My client is keen to make an appointment in the near future.
. About LexisNexis Risk Solutions LexisNexis(R) Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. We meet the needs of our customers every day and serve a variety of segments: Financial Services, Collections and Payments, Insurance, Government, Healthcare, Commodities, Aviation, Human Resources and Tax. Data Services delivers trusted data and insights to power decisions that enable organisations and professions to confidently transform and shape their rapidly evolving world. Currently serving Commodities, Aviation, Human Resources and Tax markets, we are passionate about having a positive influence on those markets that are dynamically changing and enhancing society. The collective power of our data, insights, platforms and people, create impact at scale.Our customers trust in us is the key to our success, driven by decades of expertise and a track record of constant innovation. This trusted expertise enables the very best business decisions to improve the use of the world's most critical resources, make workplaces better, tax easier, and make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating as a trusted adviser to executive leadership you will define where to play and how to win, translate strategy into clear priorities to maximise business opportunity, and ensure disciplined execution that delivers sustainable growth and long-term value creation. Key Accountabilities Developing the business strategy for the group Act as a trusted strategic advisor to the executive team and senior leaders, partnering to shape the strategic direction of the Data Services businesses: framing critical strategic questions, trends, technologies and evolving market needs to drive structuring decision-making Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Growth, M&A & Ecosystem Strategy Identify and evaluate new growth opportunities within our core segments, adjacencies and emerging digital ecosystems. Helping to evolve our product strategies and business models to meet changing customer needs Build and manage a cross Data Services M&A pipeline, working closely across brands, with RELX corporate finance and Risk M&A teams Develop and lead strategic initiatives across the portfolio, both enterprise wide and within each segment organisation, such as entry into adjacent segments/markets, commercial strategy and portfolio prioritisation. Evaluating strategic partnerships, acquisitions and divestments Understand where each segment can maximise its opportunity in the data ecosystems in which they operate to enhance customer engagement and commercial outcomes Market and Customer Develop a deep, data and relationship-driven understanding of market fundamentals, including customer workflows, current value, unmet needs, market sizing, competitive positioning, regional differentiation and business models. Ensuring a data-driven deep understanding of our customers and the value we deliver Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Ensure our strategic plans are based on solid market intelligence and customer insights Deepen our understanding of key drivers and barriers in each segment, informing our strategic planning Stay ahead of new market, technology and other trends to consider business opportunities, risks and impact. Conduct regular strategic reviews of key projects and performance. Establish data-driven progress measures for executing our strategies. Track the execution of our strategies, surface issues to address and course-correct as needed Qualifications, skills & experience Experience and qualifications Significant experience in senior strategy roles within data, technology, analytics, information services, or related B2B information organisations Proven track record of developing and executing growth strategies in complex, multi product or multisector environments to exceed plan Demonstrated capability to drive decisions strategically, analytically and thoughtfully. A self-starter with ability to balance numerous initiatives simultaneously Demonstrated ability to evolve business and commercial models (e.g. operating models, pricing, packaging, routes to market and partnership constructs) in line with strategic direction and portfolio priorities Deep understanding of data and analytics business models, including platform economics, scaling and value creation Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Extensive experience of M&A, strategic alliances and detailed commercial negotiations Leadership & influence Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Excellent communication skills and ability to influence people at all levels across all disciplines to ensure successful outcomes (both internally & externally) Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Proven track record of driving cross functional alignment with demonstrated success at defining an agenda despite inherent conflicting opinions, demands, and priorities Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Curious and willing to ask questions to challenge the status quo in order to provide improved customer, employee and business outcomes Strong and demonstrated experience in effective negotiations We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Own and lead the development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short, and long term, business objectives
May 07, 2026
Full time
. About LexisNexis Risk Solutions LexisNexis(R) Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. We meet the needs of our customers every day and serve a variety of segments: Financial Services, Collections and Payments, Insurance, Government, Healthcare, Commodities, Aviation, Human Resources and Tax. Data Services delivers trusted data and insights to power decisions that enable organisations and professions to confidently transform and shape their rapidly evolving world. Currently serving Commodities, Aviation, Human Resources and Tax markets, we are passionate about having a positive influence on those markets that are dynamically changing and enhancing society. The collective power of our data, insights, platforms and people, create impact at scale.Our customers trust in us is the key to our success, driven by decades of expertise and a track record of constant innovation. This trusted expertise enables the very best business decisions to improve the use of the world's most critical resources, make workplaces better, tax easier, and make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating as a trusted adviser to executive leadership you will define where to play and how to win, translate strategy into clear priorities to maximise business opportunity, and ensure disciplined execution that delivers sustainable growth and long-term value creation. Key Accountabilities Developing the business strategy for the group Act as a trusted strategic advisor to the executive team and senior leaders, partnering to shape the strategic direction of the Data Services businesses: framing critical strategic questions, trends, technologies and evolving market needs to drive structuring decision-making Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Growth, M&A & Ecosystem Strategy Identify and evaluate new growth opportunities within our core segments, adjacencies and emerging digital ecosystems. Helping to evolve our product strategies and business models to meet changing customer needs Build and manage a cross Data Services M&A pipeline, working closely across brands, with RELX corporate finance and Risk M&A teams Develop and lead strategic initiatives across the portfolio, both enterprise wide and within each segment organisation, such as entry into adjacent segments/markets, commercial strategy and portfolio prioritisation. Evaluating strategic partnerships, acquisitions and divestments Understand where each segment can maximise its opportunity in the data ecosystems in which they operate to enhance customer engagement and commercial outcomes Market and Customer Develop a deep, data and relationship-driven understanding of market fundamentals, including customer workflows, current value, unmet needs, market sizing, competitive positioning, regional differentiation and business models. Ensuring a data-driven deep understanding of our customers and the value we deliver Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Ensure our strategic plans are based on solid market intelligence and customer insights Deepen our understanding of key drivers and barriers in each segment, informing our strategic planning Stay ahead of new market, technology and other trends to consider business opportunities, risks and impact. Conduct regular strategic reviews of key projects and performance. Establish data-driven progress measures for executing our strategies. Track the execution of our strategies, surface issues to address and course-correct as needed Qualifications, skills & experience Experience and qualifications Significant experience in senior strategy roles within data, technology, analytics, information services, or related B2B information organisations Proven track record of developing and executing growth strategies in complex, multi product or multisector environments to exceed plan Demonstrated capability to drive decisions strategically, analytically and thoughtfully. A self-starter with ability to balance numerous initiatives simultaneously Demonstrated ability to evolve business and commercial models (e.g. operating models, pricing, packaging, routes to market and partnership constructs) in line with strategic direction and portfolio priorities Deep understanding of data and analytics business models, including platform economics, scaling and value creation Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Extensive experience of M&A, strategic alliances and detailed commercial negotiations Leadership & influence Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Excellent communication skills and ability to influence people at all levels across all disciplines to ensure successful outcomes (both internally & externally) Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Proven track record of driving cross functional alignment with demonstrated success at defining an agenda despite inherent conflicting opinions, demands, and priorities Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Curious and willing to ask questions to challenge the status quo in order to provide improved customer, employee and business outcomes Strong and demonstrated experience in effective negotiations We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Own and lead the development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short, and long term, business objectives
. About LexisNexis Risk Solutions LexisNexis(R) Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. We meet the needs of our customers every day and serve a variety of segments: Financial Services, Collections and Payments, Insurance, Government, Healthcare, Commodities, Aviation, Human Resources and Tax. Data Services delivers trusted data and insights to power decisions that enable organisations and professions to confidently transform and shape their rapidly evolving world. Currently serving Commodities, Aviation, Human Resources and Tax markets, we are passionate about having a positive influence on those markets that are dynamically changing and enhancing society. The collective power of our data, insights, platforms and people, create impact at scale.Our customers trust in us is the key to our success, driven by decades of expertise and a track record of constant innovation. This trusted expertise enables the very best business decisions to improve the use of the world's most critical resources, make workplaces better, tax easier, and make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating as a trusted adviser to executive leadership you will define where to play and how to win, translate strategy into clear priorities to maximise business opportunity, and ensure disciplined execution that delivers sustainable growth and long-term value creation. Key Accountabilities Developing the business strategy for the group Act as a trusted strategic advisor to the executive team and senior leaders, partnering to shape the strategic direction of the Data Services businesses: framing critical strategic questions, trends, technologies and evolving market needs to drive structuring decision-making Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Growth, M&A & Ecosystem Strategy Identify and evaluate new growth opportunities within our core segments, adjacencies and emerging digital ecosystems. Helping to evolve our product strategies and business models to meet changing customer needs Build and manage a cross Data Services M&A pipeline, working closely across brands, with RELX corporate finance and Risk M&A teams Develop and lead strategic initiatives across the portfolio, both enterprise wide and within each segment organisation, such as entry into adjacent segments/markets, commercial strategy and portfolio prioritisation. Evaluating strategic partnerships, acquisitions and divestments Understand where each segment can maximise its opportunity in the data ecosystems in which they operate to enhance customer engagement and commercial outcomes Market and Customer Develop a deep, data and relationship-driven understanding of market fundamentals, including customer workflows, current value, unmet needs, market sizing, competitive positioning, regional differentiation and business models. Ensuring a data-driven deep understanding of our customers and the value we deliver Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Ensure our strategic plans are based on solid market intelligence and customer insights Deepen our understanding of key drivers and barriers in each segment, informing our strategic planning Stay ahead of new market, technology and other trends to consider business opportunities, risks and impact. Conduct regular strategic reviews of key projects and performance. Establish data-driven progress measures for executing our strategies. Track the execution of our strategies, surface issues to address and course-correct as needed Qualifications, skills & experience Experience and qualifications Significant experience in senior strategy roles within data, technology, analytics, information services, or related B2B information organisations Proven track record of developing and executing growth strategies in complex, multi product or multisector environments to exceed plan Demonstrated capability to drive decisions strategically, analytically and thoughtfully. A self-starter with ability to balance numerous initiatives simultaneously Demonstrated ability to evolve business and commercial models (e.g. operating models, pricing, packaging, routes to market and partnership constructs) in line with strategic direction and portfolio priorities Deep understanding of data and analytics business models, including platform economics, scaling and value creation Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Extensive experience of M&A, strategic alliances and detailed commercial negotiations Leadership & influence Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Excellent communication skills and ability to influence people at all levels across all disciplines to ensure successful outcomes (both internally & externally) Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Proven track record of driving cross functional alignment with demonstrated success at defining an agenda despite inherent conflicting opinions, demands, and priorities Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Curious and willing to ask questions to challenge the status quo in order to provide improved customer, employee and business outcomes Strong and demonstrated experience in effective negotiations We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Own and lead the development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short, and long term, business objectivesElsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we
May 07, 2026
Full time
. About LexisNexis Risk Solutions LexisNexis(R) Risk Solutions provides customers with innovative technologies, information-based analytics, decisioning tools and data management services that help them solve problems, make better decisions, stay compliant, reduce risk and improve operations. We meet the needs of our customers every day and serve a variety of segments: Financial Services, Collections and Payments, Insurance, Government, Healthcare, Commodities, Aviation, Human Resources and Tax. Data Services delivers trusted data and insights to power decisions that enable organisations and professions to confidently transform and shape their rapidly evolving world. Currently serving Commodities, Aviation, Human Resources and Tax markets, we are passionate about having a positive influence on those markets that are dynamically changing and enhancing society. The collective power of our data, insights, platforms and people, create impact at scale.Our customers trust in us is the key to our success, driven by decades of expertise and a track record of constant innovation. This trusted expertise enables the very best business decisions to improve the use of the world's most critical resources, make workplaces better, tax easier, and make the use of aviation and property more sustainable. The opportunity The world around us is changing faster than ever with markets, technology and customer expectations evolving at speed. As VP of Strategy for Data Services, you will own and drive the strategic agenda across our markets. Operating as a trusted adviser to executive leadership you will define where to play and how to win, translate strategy into clear priorities to maximise business opportunity, and ensure disciplined execution that delivers sustainable growth and long-term value creation. Key Accountabilities Developing the business strategy for the group Act as a trusted strategic advisor to the executive team and senior leaders, partnering to shape the strategic direction of the Data Services businesses: framing critical strategic questions, trends, technologies and evolving market needs to drive structuring decision-making Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Translate strategy into clear strategic choices, investment priorities and measurable outcomes, enabling leadership teams to act decisively Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Growth, M&A & Ecosystem Strategy Identify and evaluate new growth opportunities within our core segments, adjacencies and emerging digital ecosystems. Helping to evolve our product strategies and business models to meet changing customer needs Build and manage a cross Data Services M&A pipeline, working closely across brands, with RELX corporate finance and Risk M&A teams Develop and lead strategic initiatives across the portfolio, both enterprise wide and within each segment organisation, such as entry into adjacent segments/markets, commercial strategy and portfolio prioritisation. Evaluating strategic partnerships, acquisitions and divestments Understand where each segment can maximise its opportunity in the data ecosystems in which they operate to enhance customer engagement and commercial outcomes Market and Customer Develop a deep, data and relationship-driven understanding of market fundamentals, including customer workflows, current value, unmet needs, market sizing, competitive positioning, regional differentiation and business models. Ensuring a data-driven deep understanding of our customers and the value we deliver Develop and lead a high performing strategy team and capability across the businesses, setting standards for analytical rigour and strategic thinking Ensure our strategic plans are based on solid market intelligence and customer insights Deepen our understanding of key drivers and barriers in each segment, informing our strategic planning Stay ahead of new market, technology and other trends to consider business opportunities, risks and impact. Conduct regular strategic reviews of key projects and performance. Establish data-driven progress measures for executing our strategies. Track the execution of our strategies, surface issues to address and course-correct as needed Qualifications, skills & experience Experience and qualifications Significant experience in senior strategy roles within data, technology, analytics, information services, or related B2B information organisations Proven track record of developing and executing growth strategies in complex, multi product or multisector environments to exceed plan Demonstrated capability to drive decisions strategically, analytically and thoughtfully. A self-starter with ability to balance numerous initiatives simultaneously Demonstrated ability to evolve business and commercial models (e.g. operating models, pricing, packaging, routes to market and partnership constructs) in line with strategic direction and portfolio priorities Deep understanding of data and analytics business models, including platform economics, scaling and value creation Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Extensive experience of M&A, strategic alliances and detailed commercial negotiations Leadership & influence Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Excellent communication skills and ability to influence people at all levels across all disciplines to ensure successful outcomes (both internally & externally) Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Proven track record of driving cross functional alignment with demonstrated success at defining an agenda despite inherent conflicting opinions, demands, and priorities Strong financial acumen with the ability to link strategy to commercial performance and capital allocation Curious and willing to ask questions to challenge the status quo in order to provide improved customer, employee and business outcomes Strong and demonstrated experience in effective negotiations We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Own and lead the development of portfolio level strategy and operating plans for Data Services and in each business segment to drive innovation and increase both scale and customer value Own the creation, evolution, communication and execution of group and segment vision and purpose along with strategic goals to exceed both short, and long term, business objectivesElsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 20, 2026
Full time
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Oct 01, 2025
Full time
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
