LONDON Launch Your Recruitment Career with Tradewind Recruitment in London Are you ready to begin a career in one of the most fast-paced and financially rewarding industries? Tradewind Recruitment London is offering ambitious graduates the opportunity to join our Impact Academy and build a successful career in recruitment, sales, and business development. If you are driven, resilient, and motivated by success, this is your opportunity to thrive in a high-performance environment with uncapped earning potential. About Tradewind Recruitment Tradewind Recruitment is a leading education recruitment agency and a five-time Sunday Times Top 100 company. With nearly 30 years of success, a strong UK and international presence, and a reputation for developing top-performing consultants, we are committed to investing in future talent. Our London office is one of our busiest and highest-performing locations, offering significant opportunity for ambitious individuals to accelerate their careers. What We Offer Competitive base salary: 32,000 First-year earnings: 35,000- 40,000 OTE Uncapped commission structure from day one 35 days annual leave + reduced hours during school holidays International incentive trips and company-wide rewards Regular social events, team culture, and office perks Industry-leading training and continuous development Fast-track career progression opportunities The Impact Academy Our Impact Academy is a comprehensive graduate training programme designed to give you the skills, knowledge, and confidence to succeed in recruitment. You will gain hands-on experience from day one, learning how to manage candidates, build client relationships, and generate revenue in a competitive market. Your Role In your first year, you will: Identify, attract, and interview high-quality candidates Build strong relationships with schools and education professionals Develop business through proactive outreach and networking Work closely with your team to increase placements and revenue Meet and exceed performance targets and KPIs Earn commission as you progress This role is heavily sales-focused and rewards those who take initiative and consistently perform. Support and Development You will receive: One-to-one support from your manager Structured training from experienced professionals Ongoing mentorship Access to top performers and best practices Our London team offers a high-energy, supportive environment where success is recognised and rewarded. Career Progression After your first year, you will transition to a dedicated Sales Desk and receive advanced training in: Business development strategies Negotiation and deal management Compliance and safeguarding Handling complex client and candidate situations Time and performance management Progression is performance-based, giving you full control over your career path. What We're Looking For Graduates with strong work ethic and proven commitment Individuals with sales, hospitality, or target-driven experience Confident communicators with resilience and ambition A proactive and competitive mindset Driving licence preferred The Reality This is a high-pressure, target-driven sales role. It requires resilience, consistency, and determination. However, for those who succeed, the rewards-financial, professional, and personal-are substantial.
Apr 18, 2026
Full time
LONDON Launch Your Recruitment Career with Tradewind Recruitment in London Are you ready to begin a career in one of the most fast-paced and financially rewarding industries? Tradewind Recruitment London is offering ambitious graduates the opportunity to join our Impact Academy and build a successful career in recruitment, sales, and business development. If you are driven, resilient, and motivated by success, this is your opportunity to thrive in a high-performance environment with uncapped earning potential. About Tradewind Recruitment Tradewind Recruitment is a leading education recruitment agency and a five-time Sunday Times Top 100 company. With nearly 30 years of success, a strong UK and international presence, and a reputation for developing top-performing consultants, we are committed to investing in future talent. Our London office is one of our busiest and highest-performing locations, offering significant opportunity for ambitious individuals to accelerate their careers. What We Offer Competitive base salary: 32,000 First-year earnings: 35,000- 40,000 OTE Uncapped commission structure from day one 35 days annual leave + reduced hours during school holidays International incentive trips and company-wide rewards Regular social events, team culture, and office perks Industry-leading training and continuous development Fast-track career progression opportunities The Impact Academy Our Impact Academy is a comprehensive graduate training programme designed to give you the skills, knowledge, and confidence to succeed in recruitment. You will gain hands-on experience from day one, learning how to manage candidates, build client relationships, and generate revenue in a competitive market. Your Role In your first year, you will: Identify, attract, and interview high-quality candidates Build strong relationships with schools and education professionals Develop business through proactive outreach and networking Work closely with your team to increase placements and revenue Meet and exceed performance targets and KPIs Earn commission as you progress This role is heavily sales-focused and rewards those who take initiative and consistently perform. Support and Development You will receive: One-to-one support from your manager Structured training from experienced professionals Ongoing mentorship Access to top performers and best practices Our London team offers a high-energy, supportive environment where success is recognised and rewarded. Career Progression After your first year, you will transition to a dedicated Sales Desk and receive advanced training in: Business development strategies Negotiation and deal management Compliance and safeguarding Handling complex client and candidate situations Time and performance management Progression is performance-based, giving you full control over your career path. What We're Looking For Graduates with strong work ethic and proven commitment Individuals with sales, hospitality, or target-driven experience Confident communicators with resilience and ambition A proactive and competitive mindset Driving licence preferred The Reality This is a high-pressure, target-driven sales role. It requires resilience, consistency, and determination. However, for those who succeed, the rewards-financial, professional, and personal-are substantial.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Primary Location :BIGGLESWADE, United KingdomAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !We are looking for an experienced Group Supplier Quality Assurance Manager to define and lead our vendor quality and food safety strategy across Europe and North America .In this pivotal role, you will shape how we work with suppliers at Group level, ensuring robust quality, food safety, regulatory compliance, and responsible sourcing , while actively supporting major procurement and digital transformation initiatives . You will play a key role in enabling supplier consolidation, complexity reduction, supply continuity, and long term resilience.As a member of the Group Quality Leadership Team and reporting to the Group Quality Director , you will act as a senior partner to Procurement, Sustainability, Operations, R&D, Regulatory Affairs, and external vendors. You will lead the evolution towards a risk based, value driven supplier governance model , supporting business growth, M&A integration, and increasing regulatory and customer expectations. Your responsibilities will include: Defining and deploying the Group Supplier Quality Assurance strategy aligned with our overaal Quality, Food Safety, Procurement, and ESG ambitions Establishing clear Group policies, standards, and governance frameworks for vendor approval, monitoring, escalation, and performance Acting as Quality & Food Safety lead for procurement transformation programs, ensuring supplier changes are robustly assessed Leading vendor risk management , crisis preparedness, and incident response related to supplier quality, food safety, or supply continuity Driving continuous improvement and performance management with strategic and preferred suppliers Building and leading the Group Supplier Quality community , strengthening capabilities across regionsThis is a highly visible role combining strategy, execution, leadership, and influence in a complex, international environment. Candidate's profile We are looking for a senior quality leader with strong credibility in multinational, matrix organisations. Master's degree in Food Science, Quality, or a related field 15+ years of experience in Quality roles within food, ingredients, or FMCG Proven experience at senior management in an international organisation Strong background in supplier audits, risk management, and food safety standards (BRCGS, IFS, FSSC 22000) Solid understanding of regulatory requirements and emerging EU regulations , as well as sustainability frameworks Demonstrated experience with vendor consolidation, harmonisation, dual sourcing, and change programmes Experience working across Europe and North America is a strong asset Strategic mindset combined with strong execution capability Excellent influencing skills, particularly in procurement driven environments, collaborative, pragmatic, and partnership oriented mindset Ability to balance standardization with pragmatic regional adaptation Strong leadership presence and credibility with senior stakeholder, proven crisis leadership and change management skills Location The preferred location is one of the following Solina sites: Biggleswade (UK), Bolingbrook (USA), Malmö (Sweden), or Eastvale (USA). The role involves frequent travel within Europe and North America. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Apr 18, 2026
Full time
Primary Location :BIGGLESWADE, United KingdomAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet . If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !We are looking for an experienced Group Supplier Quality Assurance Manager to define and lead our vendor quality and food safety strategy across Europe and North America .In this pivotal role, you will shape how we work with suppliers at Group level, ensuring robust quality, food safety, regulatory compliance, and responsible sourcing , while actively supporting major procurement and digital transformation initiatives . You will play a key role in enabling supplier consolidation, complexity reduction, supply continuity, and long term resilience.As a member of the Group Quality Leadership Team and reporting to the Group Quality Director , you will act as a senior partner to Procurement, Sustainability, Operations, R&D, Regulatory Affairs, and external vendors. You will lead the evolution towards a risk based, value driven supplier governance model , supporting business growth, M&A integration, and increasing regulatory and customer expectations. Your responsibilities will include: Defining and deploying the Group Supplier Quality Assurance strategy aligned with our overaal Quality, Food Safety, Procurement, and ESG ambitions Establishing clear Group policies, standards, and governance frameworks for vendor approval, monitoring, escalation, and performance Acting as Quality & Food Safety lead for procurement transformation programs, ensuring supplier changes are robustly assessed Leading vendor risk management , crisis preparedness, and incident response related to supplier quality, food safety, or supply continuity Driving continuous improvement and performance management with strategic and preferred suppliers Building and leading the Group Supplier Quality community , strengthening capabilities across regionsThis is a highly visible role combining strategy, execution, leadership, and influence in a complex, international environment. Candidate's profile We are looking for a senior quality leader with strong credibility in multinational, matrix organisations. Master's degree in Food Science, Quality, or a related field 15+ years of experience in Quality roles within food, ingredients, or FMCG Proven experience at senior management in an international organisation Strong background in supplier audits, risk management, and food safety standards (BRCGS, IFS, FSSC 22000) Solid understanding of regulatory requirements and emerging EU regulations , as well as sustainability frameworks Demonstrated experience with vendor consolidation, harmonisation, dual sourcing, and change programmes Experience working across Europe and North America is a strong asset Strategic mindset combined with strong execution capability Excellent influencing skills, particularly in procurement driven environments, collaborative, pragmatic, and partnership oriented mindset Ability to balance standardization with pragmatic regional adaptation Strong leadership presence and credibility with senior stakeholder, proven crisis leadership and change management skills Location The preferred location is one of the following Solina sites: Biggleswade (UK), Bolingbrook (USA), Malmö (Sweden), or Eastvale (USA). The role involves frequent travel within Europe and North America. We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) Store Manager, Regent Street About THE ROLE Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Store Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability. Identifying opportunities and collaborate with others in order to grow the business or improve performance. Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner. Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution. Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available. Analyzing store level reports and creating action plans to improve results. Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes. Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented. Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings. Make commitments and decisions on available information even under stressful and changing conditions. Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance. Coordinate appropriate action plans while considering consequences and budget decisions. Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results. Create energy and excitement around shared goals and values. About YOU You'll have a minimum of 6 years of progressive retail experience. You'll have a minimum 2 years of store management experience in the service or retail industry. Extensive experience in connecting to consumers in a brand retailer is essential. You'll have previous retail operations, budgeting, planning and sales. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. About PVH: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
Apr 18, 2026
Full time
Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) Store Manager, Regent Street About THE ROLE Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Store Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Partnering with the store management team to build on business opportunities and achieve Company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability. Identifying opportunities and collaborate with others in order to grow the business or improve performance. Consistently fostering a positive store experience by treating all customers and staff members in a fair and consistent manner. Ensuring "door to floor" best practices, visual merchandising directives and standards for sales floor and back room are being executed; continually review standards to ensure clear and consistent execution. Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available. Analyzing store level reports and creating action plans to improve results. Communicating with staff daily on individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals. Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes. Providing training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented. Leading weekly management meetings and other staff meetings; participate in and contribute to regional meetings. Make commitments and decisions on available information even under stressful and changing conditions. Set challenging but attainable goals with an emphasis on service quality, and customer satisfaction, as well as financial performance. Coordinate appropriate action plans while considering consequences and budget decisions. Convey clear ideas and goals, manage the implementation of those ideas and manage measurable and achievable results. Create energy and excitement around shared goals and values. About YOU You'll have a minimum of 6 years of progressive retail experience. You'll have a minimum 2 years of store management experience in the service or retail industry. Extensive experience in connecting to consumers in a brand retailer is essential. You'll have previous retail operations, budgeting, planning and sales. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. About PVH: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Site Manager Location: Elgin, Scotland Start Date: ASAP Duration: 1 Week Rate: 300 per shift Site Manager - Hotel Refurbishment - Elgin My client is a well-established contractor that delivers refurbishment and fit-out projects across a range of commercial sectors. They are looking to appoint a Site Manager to provide short-term cover on a hotel refurbishment project in Elgin, Scotland, for a period of one week. You will be responsible for the day-to-day management of the site, coordinating subcontractors, ensuring works are progressing to programme, and maintaining health & safety and quality standards throughout. You will report into a visiting Projects Manager. The Ideal Candidate The client is looking for a Site Manager with experience delivering refurbishment or fit-out projects, ideally within hospitality or similar environments. You will be confident managing trades, maintaining site standards, and keeping works progressing smoothly during the cover period. Suitable candidates must have SMSTS, CSCS, Asbestos Awareness, and First Aid.
Apr 18, 2026
Seasonal
Site Manager Location: Elgin, Scotland Start Date: ASAP Duration: 1 Week Rate: 300 per shift Site Manager - Hotel Refurbishment - Elgin My client is a well-established contractor that delivers refurbishment and fit-out projects across a range of commercial sectors. They are looking to appoint a Site Manager to provide short-term cover on a hotel refurbishment project in Elgin, Scotland, for a period of one week. You will be responsible for the day-to-day management of the site, coordinating subcontractors, ensuring works are progressing to programme, and maintaining health & safety and quality standards throughout. You will report into a visiting Projects Manager. The Ideal Candidate The client is looking for a Site Manager with experience delivering refurbishment or fit-out projects, ideally within hospitality or similar environments. You will be confident managing trades, maintaining site standards, and keeping works progressing smoothly during the cover period. Suitable candidates must have SMSTS, CSCS, Asbestos Awareness, and First Aid.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Advisory Services Manager Job in UK 2026 Visa Sponsorship Advisory Services Manager Job in UK 2026 Visa Sponsorship The UK continues to offer strong opportunities for experienced HR professionals, especially in leadership roles focused on employee relations and organizational development. Universities and large institutions are increasingly prioritizing proactive conflict resolution and people-centered HR strategies. A compelling opportunity is now open for an Advisory Services Manager in Bristol, United Kingdom, with potential sponsorship under the Skilled Worker Visa route. About the Employer This role is offered by the University of the West of England (UWE Bristol), one of the largest higher education providers in South West England. With over 38,000 students and 4,000 staff from across the globe, the university is known for its inclusive culture, commitment to innovation, and strong investment in staff development. About the Role The Advisory Services Manager will play a key leadership role within the HR function, with a focus on Employee Relations (ER) and conflict resolution. You will lead a team of HR professionals, oversee complex casework, and help shape the university's approach to resolving workplace issues through early intervention and constructive engagement. This is a hybrid role based primarily at the modern Frenchay Campus, with a mix of on-site and remote working. Key Responsibilities Lead, mentor, and develop a team of People Partners and HR Advisors Oversee complex and sensitive employee relations casework Ensure fair, timely outcomes aligned with ACAS guidelines and university policy Drive the implementation of the university's Resolution Framework Promote early intervention and alternative dispute resolution strategies Strengthen governance, consistency, and quality assurance in HR processes Act as a key liaison with trade unions Provide senior HR advice on restructures and organizational change Champion inclusive and person-centered HR practices Requirements Significant experience managing complex employee relations issues Background working in large, unionised organizations Proven leadership experience managing HR teams Strong expertise in conflict resolution and dispute management Ability to provide strategic HR guidance to senior leadership Commitment to inclusive and people-focused workplace practices For experienced HR professionals seeking international opportunities, this role in Bristol offers a strong combination of leadership responsibility, career growth, and potential visa sponsorship. If you are passionate about employee relations, conflict resolution, and building inclusive workplaces, this opportunity could be the next big step in your career.
Apr 18, 2026
Full time
Advisory Services Manager Job in UK 2026 Visa Sponsorship Advisory Services Manager Job in UK 2026 Visa Sponsorship The UK continues to offer strong opportunities for experienced HR professionals, especially in leadership roles focused on employee relations and organizational development. Universities and large institutions are increasingly prioritizing proactive conflict resolution and people-centered HR strategies. A compelling opportunity is now open for an Advisory Services Manager in Bristol, United Kingdom, with potential sponsorship under the Skilled Worker Visa route. About the Employer This role is offered by the University of the West of England (UWE Bristol), one of the largest higher education providers in South West England. With over 38,000 students and 4,000 staff from across the globe, the university is known for its inclusive culture, commitment to innovation, and strong investment in staff development. About the Role The Advisory Services Manager will play a key leadership role within the HR function, with a focus on Employee Relations (ER) and conflict resolution. You will lead a team of HR professionals, oversee complex casework, and help shape the university's approach to resolving workplace issues through early intervention and constructive engagement. This is a hybrid role based primarily at the modern Frenchay Campus, with a mix of on-site and remote working. Key Responsibilities Lead, mentor, and develop a team of People Partners and HR Advisors Oversee complex and sensitive employee relations casework Ensure fair, timely outcomes aligned with ACAS guidelines and university policy Drive the implementation of the university's Resolution Framework Promote early intervention and alternative dispute resolution strategies Strengthen governance, consistency, and quality assurance in HR processes Act as a key liaison with trade unions Provide senior HR advice on restructures and organizational change Champion inclusive and person-centered HR practices Requirements Significant experience managing complex employee relations issues Background working in large, unionised organizations Proven leadership experience managing HR teams Strong expertise in conflict resolution and dispute management Ability to provide strategic HR guidance to senior leadership Commitment to inclusive and people-focused workplace practices For experienced HR professionals seeking international opportunities, this role in Bristol offers a strong combination of leadership responsibility, career growth, and potential visa sponsorship. If you are passionate about employee relations, conflict resolution, and building inclusive workplaces, this opportunity could be the next big step in your career.
Purpose of the Role The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials. This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management. This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building - . Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers. The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness. Key Responsibilities Operational Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Operational - Technical and Maintenance Acquire working knowledge of the technical equipment in the client's demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance Ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times. Ensure all required checklists are completed and uploaded within the appropriate time scales. Record utility consumption for the site and update systems accordingly. Staff Management Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Assist in the preparation of the annual service charge budget. Track expenditure and monitor invoices received in accordance with instructions of work. Additional Responsibilities As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant's works and ensure compliance with the Tenant's Handbook and other building regulations. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients. Attendance at internal training courses is compulsory, as is the self identification of training needs. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience Technical Knowledge of Building systems Good understanding of Hard and Soft services esp M&E Understanding of Budgets and Service charges Health and Safety IOSH Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) - beneficial Contractor Management Working Hours - 08:30 - 16:00 Salary - £60,000 - £65,000 Benefits Booklet
Apr 18, 2026
Full time
Purpose of the Role The Selso Building is a newly refurbished building in the City of London providing 86,000 sq ft of high quality office space. The refurbishment, which will complete in Q1 2024, will transform the building with new M&E throughout, a newly reconfigured reception, a roof terrace with 360 degree views, outstanding end of trip facilities and market leading sustainability credentials. This is an outstanding opportunity for an experienced Building Manager to make their mark on a market leading office building as it comes out of refurbishment, is mobilised and moved into steady state management. This is a client and customer facing role taking responsibility for delivering site based property management services to the Selso Building - . Delivering the vision and values of the client in an innovative and operationally efficient manner; the post holder will provide quality technical and commercial management services to the occupiers. The Building Manager will be responsible for implementing strategies to ensure robust checks and supervision of contractors and ensuring that the required standards are always achieved and maintained. Technical knowledge of building systems and M&E is essential, with the ability to evaluate recommendations made through their wider technical knowledge and commercial awareness. Key Responsibilities Operational Ensure that high site standards, in respect of cleaning, repair and presentation are always achieved and maintained. Manage and co ordinate the full range of service charge recoverable services, ensuring compliance with specified standards, quality, time scale and cost objectives in liaison with Director and wider Savills team. Deal with all queries on site efficiently and professionally and, as appropriate, direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved; establish and maintain a register for these. Ensure agreed services are provided in accordance with lease obligations in liaison with Property Manager. In the event of emergency situations, act as first point of contact for Savills Helpdesk, attend property as soon as possible and report back to relevant personnel whilst coordinating third party stakeholders to reach a speedy resolution. Working with the Operations Support Team, evaluate existing contractual relationships and ensure that the service provided by contractors is in line with the agreed specification. Ensure any shortcomings in service delivery are dealt with swiftly and appropriately. Prepare and implement contingency plans to ensure adequate and suitable site attendance, including cover for holidays, training and sickness. Operational - Technical and Maintenance Acquire working knowledge of the technical equipment in the client's demise, including BMS and other software used in the monitoring of the building services systems and facilities, and be certain of how to report/obtain prompt assistance with defects or malfunctions that may arise. Arrange any repairs to the client floors with the appropriate contractors and complete the required paperwork. Monitor the performance of any contractors appointed to carry out works/provide services on site to ensure that their work is carried out to the required quality and within appropriate timescales. Establish and implement best practice whilst ensuring safe working practices are always complied with. Compliance Ensure that the Operation Reporting Systems are always up to date and complete. Ensure compliance with all legal and statutory requirements, including Health and Safety. Prepare the site for risk assessment maintaining a target compliance rating of a minimum of 90 %. Ensure a full set of risk assessments are held and actions plans are implemented, diligently and competently at all times. Ensure all required checklists are completed and uploaded within the appropriate time scales. Record utility consumption for the site and update systems accordingly. Staff Management Manage all personnel if applicable and contractors on a day to day basis, monitoring performance, developing skills, addressing any performance or conduct issues and tracking workloads by carrying out regular meetings, in line with Savills policies. Financial Assist in the preparation of the annual service charge budget. Track expenditure and monitor invoices received in accordance with instructions of work. Additional Responsibilities As a member of the Savills team, manage and liaise with all management, technical and administration staff on strategic and operation/service delivery issues. Tenant engagement as the first point of management contact other than the security supervisors; monitor tenant's works and ensure compliance with the Tenant's Handbook and other building regulations. Establish and implement best practice, whilst ensuring safe working practices are complied with at all times, in line with Savills policies. Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include surveyor, accounts team, suppliers and clients. Attendance at internal training courses is compulsory, as is the self identification of training needs. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills, Knowledge and Experience Technical Knowledge of Building systems Good understanding of Hard and Soft services esp M&E Understanding of Budgets and Service charges Health and Safety IOSH Competent with Savills IT Systems (Elogbooks, Proactis, QCompliance etc) - beneficial Contractor Management Working Hours - 08:30 - 16:00 Salary - £60,000 - £65,000 Benefits Booklet
JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Oldham office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we re looking for You will not only have experience of managing, leading and developing operational teams, but you will also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications. You will also be able to demonstrate Essential: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Qualifications Essential: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL
Apr 18, 2026
Full time
JOB DESCRIPTION Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live. About the role Our Repairs and Maintenance team is looking for an experienced Service Manager to join the Guinness Property Team. This is a full time, 39 hours per week, permanent role based in our Oldham office. We currently operate a hybrid working model that blends office, on-site and home working. The overall purpose of the role is to manage and support an area based operational team in the delivery of a quality Responsive Repairs service. What we re looking for You will not only have experience of managing, leading and developing operational teams, but you will also have up-to-date knowledge of building construction, repairs and safety legislation, with experience in a trade and the associated NVQ/C&G qualifications. You will also be able to demonstrate Essential: Up to date knowledge of building construction, maintenance, repairs and safety legislation. Experience of leading, managing, developing and motivating teams. Up to date knowledge of housing sector best practice and relevant legislation. Knowledge and experience of sub-contractor management. Experience of successfully delivering an excellent customer focussed repair service. Experience of repairs management information systems. Excellent oral and written communications. Ability to manage and performance manage operational teams. Demonstrate the Guinness Behaviours. Desirable: Experience of working as part of a management team delivering front line services. Excellent organisational and time management skills. Qualifications Essential: Relevant Technical qualification - trade NVQ level 3 or equivalent. NVQ III First Line Management. Desirable: Site Management Safety (SMSTS). This position will require a basic DBS check, which will be paid for by The Guinness Partnership. If you re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TGPCVL
We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 24 hours per week. As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Variable shifts Please note: This role is contracted to weeks per year Could you bring your spark to Costa? Here's what you need to know before applying: Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Using the till, taking order and receiving payments Assisting with weekly bookwork and any other duties that are necessary Producing weekly rotas following the manager's guidelines Placing orders for stock to maintain the correct stock levels Delegating where necessary and ensuring the team are proactive at all times Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Costa Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com R/WJ Retail Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Apr 18, 2026
Full time
We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a part time basis, contracted to 24 hours per week. As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Here's an idea of what your shift patterns will be: Variable shifts Please note: This role is contracted to weeks per year Could you bring your spark to Costa? Here's what you need to know before applying: Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Using the till, taking order and receiving payments Assisting with weekly bookwork and any other duties that are necessary Producing weekly rotas following the manager's guidelines Placing orders for stock to maintain the correct stock levels Delegating where necessary and ensuring the team are proactive at all times Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations Our ideal Costa Supervisor will: Previous experience supervising frontline teams within a similar environment Good communication skills with a focus on great Customer Service Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com R/WJ Retail Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Role: Customer Relations & Logistics Specialist Location: Luton Hours: Monday to Friday, 37.5 hours a week + hybrid working Salary: £30,000 - £38,000 per annum 6 Months Fixed Term Contract OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes. Duties of a Customer Relations & Logistics Specialist: Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth What we would like from you: Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment Professional, confident communicator Proactive team player Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Apr 18, 2026
Contractor
Role: Customer Relations & Logistics Specialist Location: Luton Hours: Monday to Friday, 37.5 hours a week + hybrid working Salary: £30,000 - £38,000 per annum 6 Months Fixed Term Contract OA are currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes. Duties of a Customer Relations & Logistics Specialist: Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth What we would like from you: Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment Professional, confident communicator Proactive team player Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous If you are interested in this role, please apply below with your most recent CV. BEDFORDPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data . Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Our client is an established and reputable property group with branches across the UK. Are you seeking a company committed to professionalism, client satisfaction and expertise in the UK property market? If you are looking to grow your career with a market leading company that offers progression this opportunity is for you. We are looking for an extremely motivated, and career driven assistant sales manager with experience in the current sales market with a proven track record for securing new business with listing and valuation experience. Duties for Assistant Sales Manager will include: Grow volume of new sales business and income production to the branch Appraisal and instruction of residential sales properties Identify other potential business opportunities and ensure referral to the appropriate division Accountable quality of customer care Register, qualify and manage applicants Arrange and conduct viewing appointments To work in accordance with all legal obligations without exception Maintain up to date knowledge of available properties To implement effective canvassing and marketing strategies Develop the core business in the branch Assist with the management of the team Skills required for Assistant Sales Manager: Previous experience within a Senior Sales position, with a proven track record in securing new business Listing & valuation experience Excellent sales ability High level of customer service skills Good telephone manner and positive attitude The ability to negotiate Tenacity and be a self-starter with the drive to succeed Ability to build and nurture trusted relationships at all levels Be responsive to change Assistant Sales Manager Horsham RH12 Salary 28k OTE up to 38k Hours: Monday - Friday 8.45am - 5.30pm 1 in 2 Saturdays 9am - 1pm
Apr 18, 2026
Full time
Our client is an established and reputable property group with branches across the UK. Are you seeking a company committed to professionalism, client satisfaction and expertise in the UK property market? If you are looking to grow your career with a market leading company that offers progression this opportunity is for you. We are looking for an extremely motivated, and career driven assistant sales manager with experience in the current sales market with a proven track record for securing new business with listing and valuation experience. Duties for Assistant Sales Manager will include: Grow volume of new sales business and income production to the branch Appraisal and instruction of residential sales properties Identify other potential business opportunities and ensure referral to the appropriate division Accountable quality of customer care Register, qualify and manage applicants Arrange and conduct viewing appointments To work in accordance with all legal obligations without exception Maintain up to date knowledge of available properties To implement effective canvassing and marketing strategies Develop the core business in the branch Assist with the management of the team Skills required for Assistant Sales Manager: Previous experience within a Senior Sales position, with a proven track record in securing new business Listing & valuation experience Excellent sales ability High level of customer service skills Good telephone manner and positive attitude The ability to negotiate Tenacity and be a self-starter with the drive to succeed Ability to build and nurture trusted relationships at all levels Be responsive to change Assistant Sales Manager Horsham RH12 Salary 28k OTE up to 38k Hours: Monday - Friday 8.45am - 5.30pm 1 in 2 Saturdays 9am - 1pm
We're looking for an Infrastructure & Security Manager to take ownership of a growing, evolving technology estate at a pivotal point in its journey. This is a role with real substance. The foundations are in place, but there's a clear opportunity to shape, mature and lead across infrastructure, cloud, security, and supplier management. The Opportunity You'll be stepping into an established team to provide technical guidance and leadership. Alongside leading a small team of engineers, you'll play a key role in: Strengthening security practices and making better use of existing tooling Bringing structure to infrastructure and cloud operations Improving resilience, documentation, and disaster recovery capability Working with the Head of Operations to take back control from suppliers and ensuring quality service and better value for money Contributing to cloud and platform strategy (Azure-focused) The environment has a need for someone who can simplify, stabilise, and modernise. What You'll Be Doing Leading day-to-day infrastructure and platform operations (Azure, M365) Managing and developing a team of 3 engineers - bringing structure, coaching, and accountability Owning operational security (patching, vulnerabilities, access controls, audits) Driving improvements in monitoring, backup, and disaster recovery Working closely with suppliers Supporting cloud journey decisions with technical knowledge Bringing greater visibility, documentation, and operational discipline This is a hands-on role, so you'll need to be comfortable being close to the tech while also stepping up as a leader. What We're Looking For Strong infrastructure background with exposure to Azure and Microsoft stack Experience leading or mentoring engineers in a hands-on environment Someone confident enough to challenge, but pragmatic in approach A people-focused leader who can bring a team with them Solid understanding of security fundamentals in an operational setting Experience working in multi-site environments Exposure to Azure services Logic Apps / Data Factory, or low/no-code tooling This role is part of an on-call rota which is currently 1 in 10 for P1 incidents This rota may be subject to change frequency given seniority. Permanent position Coventry based office Hybrid working - 2 days office, 3 days remote Salary £55,000 - £60,000 28 days holidays + Bank Holidays, holiday buy/sell scheme, company pension scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 18, 2026
Full time
We're looking for an Infrastructure & Security Manager to take ownership of a growing, evolving technology estate at a pivotal point in its journey. This is a role with real substance. The foundations are in place, but there's a clear opportunity to shape, mature and lead across infrastructure, cloud, security, and supplier management. The Opportunity You'll be stepping into an established team to provide technical guidance and leadership. Alongside leading a small team of engineers, you'll play a key role in: Strengthening security practices and making better use of existing tooling Bringing structure to infrastructure and cloud operations Improving resilience, documentation, and disaster recovery capability Working with the Head of Operations to take back control from suppliers and ensuring quality service and better value for money Contributing to cloud and platform strategy (Azure-focused) The environment has a need for someone who can simplify, stabilise, and modernise. What You'll Be Doing Leading day-to-day infrastructure and platform operations (Azure, M365) Managing and developing a team of 3 engineers - bringing structure, coaching, and accountability Owning operational security (patching, vulnerabilities, access controls, audits) Driving improvements in monitoring, backup, and disaster recovery Working closely with suppliers Supporting cloud journey decisions with technical knowledge Bringing greater visibility, documentation, and operational discipline This is a hands-on role, so you'll need to be comfortable being close to the tech while also stepping up as a leader. What We're Looking For Strong infrastructure background with exposure to Azure and Microsoft stack Experience leading or mentoring engineers in a hands-on environment Someone confident enough to challenge, but pragmatic in approach A people-focused leader who can bring a team with them Solid understanding of security fundamentals in an operational setting Experience working in multi-site environments Exposure to Azure services Logic Apps / Data Factory, or low/no-code tooling This role is part of an on-call rota which is currently 1 in 10 for P1 incidents This rota may be subject to change frequency given seniority. Permanent position Coventry based office Hybrid working - 2 days office, 3 days remote Salary £55,000 - £60,000 28 days holidays + Bank Holidays, holiday buy/sell scheme, company pension scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Job Title: C#/.NET Software Engineer Location: South Cambridgeshire Salary: Up to 70,000 Working Pattern: Hybrid 2 days in office This is a brilliant opportunity for aC#/.NET engineer to join a fast-growing technology company whose software is used by scientists and engineers across the world. You'll be writing code that drives real machines connecting instrumentation, automation systems, and digital workflows that power cutting-edge scientific processes. It's a genuinely hands-on role where your work has direct, visible impact. The Role You'll design and build high-quality software across desktop, embedded, and server environments, working alongside a talented team of architects, engineers, and product managers to deliver robust, user-focused solutions. You'll also contribute to architectural decisions and mentor junior developers. Requirements Strong C#/.NET development experience Strong knowledge of software design principles, testing and DevOps pipelines Experience building Windows applications with XAML Familiarity with IoT protocols such as MQTT and OPC/UA SQL databases and Linux OS experience Comfortable working with AI tools If this role is of interest, please apply below.
Apr 18, 2026
Full time
Job Title: C#/.NET Software Engineer Location: South Cambridgeshire Salary: Up to 70,000 Working Pattern: Hybrid 2 days in office This is a brilliant opportunity for aC#/.NET engineer to join a fast-growing technology company whose software is used by scientists and engineers across the world. You'll be writing code that drives real machines connecting instrumentation, automation systems, and digital workflows that power cutting-edge scientific processes. It's a genuinely hands-on role where your work has direct, visible impact. The Role You'll design and build high-quality software across desktop, embedded, and server environments, working alongside a talented team of architects, engineers, and product managers to deliver robust, user-focused solutions. You'll also contribute to architectural decisions and mentor junior developers. Requirements Strong C#/.NET development experience Strong knowledge of software design principles, testing and DevOps pipelines Experience building Windows applications with XAML Familiarity with IoT protocols such as MQTT and OPC/UA SQL databases and Linux OS experience Comfortable working with AI tools If this role is of interest, please apply below.
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Apr 18, 2026
Full time
Complaints Customer Service Supervisor (Team Leader) - BFSI Location: Birmingham, Belfast, Newtownards or WAHA Hours: 40 hours per week - Fully Flex Salary: 30K Per Year Number of positions - 2 Job Summary / Overview Main responsibilities of the role include leading a team of Complaints Handlers who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering your teams performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on coaching, motivation and team productivity while providing feedback and insight on complaints root cause and recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Team Leader, you will also be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Ensure your team deliver an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability Liaise with Ops Manager within the company and client, providing regular reporting and analysis relating to the activity within your team Be point of escalation for all escalated complaints Communicate accurately and professionally with the ability to make informed decisions Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards Identify root cause and have the ability to report and recommend any actions for continuous improvement Maintain effective control of all aspects of people processes including: absence management, 121's, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements Minimum 1 years' experience of complaint handling within a Financial Services organisation, and minimum 1 year in management role Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints Is able to demonstrate experience in complex, regulated customer service environment Can confidently manage assigned workloads at a team level Able to prioritise workloads to meet targets and timelines Required Skills Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling Passionate about people engagement and delivering excellent customer service Attention to detail Is able to demonstrate excellent communication skills both verbally and in writing Comprehensive technical/computer skills Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills People focused Is charismatic and engaging Excellent communication and influencing skills Advanced relationship building and stakeholder management skills Advanced levels of resilience and focus Self-motivated and can motivate others, with can-do attitude
Career Choices Dewis Gyrfa Ltd
Salford, Manchester
A leading care service provider in Salford is seeking a Supported Living Manager to enhance the quality of life for adults with learning disabilities. This role involves coordinating care delivery, supervising staff, and ensuring compliance with safeguarding measures. Ideal candidates will possess strong interpersonal, organizational, and supervisory skills, along with a commitment to promoting independence and person-centred support. Benefits include a probationary bonus and opportunities for training and development.
Apr 18, 2026
Full time
A leading care service provider in Salford is seeking a Supported Living Manager to enhance the quality of life for adults with learning disabilities. This role involves coordinating care delivery, supervising staff, and ensuring compliance with safeguarding measures. Ideal candidates will possess strong interpersonal, organizational, and supervisory skills, along with a commitment to promoting independence and person-centred support. Benefits include a probationary bonus and opportunities for training and development.
Field Manager - New Connections Location: Northern Powergrid RegionContract Type: Full-time, PermanentSalary: Up to £42.5k + Company Vehicle/Car Allowance + Flexible Benefits Freedom has an exciting opportunity for a Field Manager to support the delivery of New Connections work across the Northern Powergrid area. You will play a key role in ensuring safe, efficient, and high-quality delivery of new electrical connection projects. Some of the key deliverables in this role will include: Oversee day-to-day operations for New Connections work, ensuring delivery to specification, on time, and within budget. Lead and support Supervisors, Planners, Engineers, and Site Operatives, promoting a strong safety and performance culture. Act as the main operational liaison with Northern Powergrid, strengthening client relationships. Champion safe working practices and ensure compliance with HSQE procedures and legal requirements. Manage several projects concurrently from planning through to energisation and handover. Allocate labour, plant, and materials effectively to meet programme demands. Monitor KPIs, identify improvement opportunities, and implement corrective actions. Ensure accurate and timely submission of documentation, RAMS, and as-built drawings. Engage with local authorities, subcontractors, and third parties to support smooth project delivery. What We're Looking For: Operational experience in cable installation, utilities, or power distribution. Knowledge of new connection processes within a regulated utility environment. Strong team leadership and people management skills. Excellent client and stakeholder relationship management. Good commercial awareness and contract understanding. IOSH or equivalent Health & Safety qualification. Full UK Driving Licence. Desirable: Experience working on Northern Powergrid contracts. Streetworks knowledge. Project Management qualification (e.g., PRINCE2, APM). Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Company vehicle or car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 18, 2026
Full time
Field Manager - New Connections Location: Northern Powergrid RegionContract Type: Full-time, PermanentSalary: Up to £42.5k + Company Vehicle/Car Allowance + Flexible Benefits Freedom has an exciting opportunity for a Field Manager to support the delivery of New Connections work across the Northern Powergrid area. You will play a key role in ensuring safe, efficient, and high-quality delivery of new electrical connection projects. Some of the key deliverables in this role will include: Oversee day-to-day operations for New Connections work, ensuring delivery to specification, on time, and within budget. Lead and support Supervisors, Planners, Engineers, and Site Operatives, promoting a strong safety and performance culture. Act as the main operational liaison with Northern Powergrid, strengthening client relationships. Champion safe working practices and ensure compliance with HSQE procedures and legal requirements. Manage several projects concurrently from planning through to energisation and handover. Allocate labour, plant, and materials effectively to meet programme demands. Monitor KPIs, identify improvement opportunities, and implement corrective actions. Ensure accurate and timely submission of documentation, RAMS, and as-built drawings. Engage with local authorities, subcontractors, and third parties to support smooth project delivery. What We're Looking For: Operational experience in cable installation, utilities, or power distribution. Knowledge of new connection processes within a regulated utility environment. Strong team leadership and people management skills. Excellent client and stakeholder relationship management. Good commercial awareness and contract understanding. IOSH or equivalent Health & Safety qualification. Full UK Driving Licence. Desirable: Experience working on Northern Powergrid contracts. Streetworks knowledge. Project Management qualification (e.g., PRINCE2, APM). Benefits: Pension with a leading provider and up to 8% employer contribution 25 days Annual Leave + Bank Holidays Company vehicle or car allowance Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program Flexible benefits including Dental Insurance, Gym Memberships, Travel Insurance, Tax Free Bikes Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Berry Recruitment is looking for experienced Fuels Technician on a contract basis. Details Contract: 01/04/2026 to 30/06/2026 with possibility to be extended. Pay: 16.83 an hour - weekly pay Hours: Monday to Friday 07:30 - 16:30 (hours could change & overtime available) This role requires SC clearance, which will be facilitated by the client. Candidates must be confident that they meet the criteria to achieve it. Must have full clean driving licence Area: Fairford Job Description Completion of fuels operations, including the handling and management of ground fuels, aviation fuels, and cryogenics. Conduct the receipt, storage, and issue of fuel from pipelines and tank trucks. Operate fuel dispensing systems, fuel and cryogenic storage facilities, and laboratory testing of fuel samples. Determine fuel requirements; compute and analyze current and projected needs to maintain appropriate stock levels. Follow operational procedures, system designs, facility layouts, and reporting structures to support mission changes and ensure contract compliance. Follow safety rules and regulations in accordance with UK Health & Safety at Work Act (1974) and USAF safety standards. Ensure compliance with applicable AF Instructions, Technical Orders, DoD publications, DESC policies, and health, safety, and environmental regulations. Coordinate with the Company Health, Safety, and Quality Manager on all HSE matters. Ensure compliance to mandatory programs as directed such as Land Mobile Radios (LMR), PMEL, Hazardous Waste/Material, Lockout/Tag-out, and Records Management. Experience Must be IT literate and proficient in the use of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Able to write clear, well-organized, and accurate reports using correct grammar, punctuation, and spelling. Able to communicate effectively in English using complex sentence structures. Must be capable of clearly, accurately, and promptly conveying and receiving verbal instructions, even in fast-paced or noisy environments. Must be able to read and interpret general orders, instructions, and guidance, and appropriately apply them to specific situations. Possess strong mathematical acumen with the ability to apply quantitative reasoning to solve complex problems logically and effectively. ADR/CPC Class 2 driver's license is beneficial Familiarity with U.S. Air Force regulations and Department of Defense policies is beneficial. If you are interested, please apply with an up to date CV. CV's being reviewed on daily basis. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 18, 2026
Contractor
Berry Recruitment is looking for experienced Fuels Technician on a contract basis. Details Contract: 01/04/2026 to 30/06/2026 with possibility to be extended. Pay: 16.83 an hour - weekly pay Hours: Monday to Friday 07:30 - 16:30 (hours could change & overtime available) This role requires SC clearance, which will be facilitated by the client. Candidates must be confident that they meet the criteria to achieve it. Must have full clean driving licence Area: Fairford Job Description Completion of fuels operations, including the handling and management of ground fuels, aviation fuels, and cryogenics. Conduct the receipt, storage, and issue of fuel from pipelines and tank trucks. Operate fuel dispensing systems, fuel and cryogenic storage facilities, and laboratory testing of fuel samples. Determine fuel requirements; compute and analyze current and projected needs to maintain appropriate stock levels. Follow operational procedures, system designs, facility layouts, and reporting structures to support mission changes and ensure contract compliance. Follow safety rules and regulations in accordance with UK Health & Safety at Work Act (1974) and USAF safety standards. Ensure compliance with applicable AF Instructions, Technical Orders, DoD publications, DESC policies, and health, safety, and environmental regulations. Coordinate with the Company Health, Safety, and Quality Manager on all HSE matters. Ensure compliance to mandatory programs as directed such as Land Mobile Radios (LMR), PMEL, Hazardous Waste/Material, Lockout/Tag-out, and Records Management. Experience Must be IT literate and proficient in the use of Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Able to write clear, well-organized, and accurate reports using correct grammar, punctuation, and spelling. Able to communicate effectively in English using complex sentence structures. Must be capable of clearly, accurately, and promptly conveying and receiving verbal instructions, even in fast-paced or noisy environments. Must be able to read and interpret general orders, instructions, and guidance, and appropriately apply them to specific situations. Possess strong mathematical acumen with the ability to apply quantitative reasoning to solve complex problems logically and effectively. ADR/CPC Class 2 driver's license is beneficial Familiarity with U.S. Air Force regulations and Department of Defense policies is beneficial. If you are interested, please apply with an up to date CV. CV's being reviewed on daily basis. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
