This position is offered on a 6 Month Fixed Term Contract. For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team. ABOUT THE ROLE You will act as the main point of contact for maintenance requests and client service enquiries, coordinating work with internal teams and contractors. You will manage both reactive and planned repairs for clients across the UK, arrange site access permits, and ensure all jobs are accurately logged and tracked. Responsibilities include updating stakeholders and client systems with the latest status, manually updating platforms where required, monitoring API performance, driving metrics, and developing expertise in client systems to identify and resolve risks or trends. WHAT YOU WILL BE RESPONSIBLE FOR Liaise with subcontractors and suppliers for updates, quotations, and reports. Meet or exceed SLAs and KPIs; record mitigation information on incomplete jobs. Allocate jobs based on urgency, skillset, and location as required. Uphold company reputation and fulfill moral/legal responsibilities. Obtain permits for all reactive and planned works. Escalate SLA issues quickly and update mitigation actions in internal/client systems. Monitor and report API functionality on client third-party systems. Understand client third-party platforms to optimise performance. Maintain accurate job progress records for clients, engineers, and stakeholders. Review documentation for scope alignment and initiate related jobs or quotes as needed. Assist with compiling data for internal and client reports. Escalate urgent matters to designated management. Build strong relationships internally and externally. Collaborate across teams to enhance the client experience and reduce escalations. Serve as primary helpdesk contact; efficiently organise and log maintenance issues. WHAT WE ARE LOOKING FOR Good basic written and numerical skills and comfortable working with Microsoft office. Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator. Ideally experience of working in a fast-paced helpdesk. A bonus would be if you have experience working for a service provider with an understanding of SLA s, KPI s, compliance, quote turnaround etc. (not a dealbreaker if you don t). Previous experience of working to deadlines and multitask. A background / understanding of general engineering practices (a nice to have but not essential). A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges. Strong relationship management skills internal and external. ADDITIONAL DETAILS Core hours: Monday - Friday 9:00am - 17:00pm Competitive starting salary Full training delivered via our core trainer and team. 1 Day of home working following an initial training period Free parking but also accessible via public transport. EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Apr 21, 2026
Contractor
This position is offered on a 6 Month Fixed Term Contract. For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team. ABOUT THE ROLE You will act as the main point of contact for maintenance requests and client service enquiries, coordinating work with internal teams and contractors. You will manage both reactive and planned repairs for clients across the UK, arrange site access permits, and ensure all jobs are accurately logged and tracked. Responsibilities include updating stakeholders and client systems with the latest status, manually updating platforms where required, monitoring API performance, driving metrics, and developing expertise in client systems to identify and resolve risks or trends. WHAT YOU WILL BE RESPONSIBLE FOR Liaise with subcontractors and suppliers for updates, quotations, and reports. Meet or exceed SLAs and KPIs; record mitigation information on incomplete jobs. Allocate jobs based on urgency, skillset, and location as required. Uphold company reputation and fulfill moral/legal responsibilities. Obtain permits for all reactive and planned works. Escalate SLA issues quickly and update mitigation actions in internal/client systems. Monitor and report API functionality on client third-party systems. Understand client third-party platforms to optimise performance. Maintain accurate job progress records for clients, engineers, and stakeholders. Review documentation for scope alignment and initiate related jobs or quotes as needed. Assist with compiling data for internal and client reports. Escalate urgent matters to designated management. Build strong relationships internally and externally. Collaborate across teams to enhance the client experience and reduce escalations. Serve as primary helpdesk contact; efficiently organise and log maintenance issues. WHAT WE ARE LOOKING FOR Good basic written and numerical skills and comfortable working with Microsoft office. Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator. Ideally experience of working in a fast-paced helpdesk. A bonus would be if you have experience working for a service provider with an understanding of SLA s, KPI s, compliance, quote turnaround etc. (not a dealbreaker if you don t). Previous experience of working to deadlines and multitask. A background / understanding of general engineering practices (a nice to have but not essential). A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges. Strong relationship management skills internal and external. ADDITIONAL DETAILS Core hours: Monday - Friday 9:00am - 17:00pm Competitive starting salary Full training delivered via our core trainer and team. 1 Day of home working following an initial training period Free parking but also accessible via public transport. EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Work Pattern Week 1 Monday 11:00-19:00 Tuesday 11:00-19:00 Wednesday 11:00-19:00 Friday 11:00-19:00 Saturday 11:00-19:00 Week 2 Sunday 11:00-19:00 Monday 11:00-19:00 Wednesday 11:00-19:00 Thursday 11:00-19:00 Friday 11:00-19:00 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Apr 21, 2026
Full time
Work Pattern Week 1 Monday 11:00-19:00 Tuesday 11:00-19:00 Wednesday 11:00-19:00 Friday 11:00-19:00 Saturday 11:00-19:00 Week 2 Sunday 11:00-19:00 Monday 11:00-19:00 Wednesday 11:00-19:00 Thursday 11:00-19:00 Friday 11:00-19:00 To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Purpose of the Shift Lead role To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening Allocate resource effectively to deliver a quick payment experience Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times Coordinate the team to deliver a clean, safe and well-presented store Play their part in creating a great team atmosphere that is inclusive of everyone Role model great Customer Service Role model the M&S behaviours and Colleague Expectations across the store Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues Support nearby stores if operationally required Responsible for being a key holder and answering call outs as required Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Maintenance Planner/Scheduler Location: Manchester Salary: 28,000 per annum Job Type: Temp to Perm Working Hours: Monday - Friday, 8:30am - 5:00pm Start Date: Immediate start available or after notice period Our client is currently seeking a Maintenance Planner to join their team in Manchester. This is an excellent opportunity for someone with strong organisational skills who is looking to develop their career within maintenance planning and coordination. The role will initially be offered on a temporary basis with the opportunity to become permanent . Full training will be provided; however, previous experience in planning, scheduling, or a similar coordination role would be beneficial. Key Responsibilities Planning and coordinating maintenance workflows received via the helpdesk Prioritising and scheduling multiple planned preventative maintenance (PPM) tasks Monitoring the progress of work and communicating any delays to the relevant teams Handling client calls and logging faults on the CMMS system Supporting the day-to-day management of the CAFM system Working closely with Team Leaders within the planning office to ensure the efficient delivery of planned and reactive maintenance Monitoring CAFM data, including PPM and reactive work orders Assisting with reporting and ensuring accurate data management for all tasks logged on the system Requirements Previous experience using CAFM systems (desirable) Good Microsoft Office skills Previous planning or scheduling experience (desirable) Proven experience in a similar coordination or administrative role Strong organisational and communication skills This role offers the opportunity to join a well-established maintenance team with the potential for a long-term permanent position . helpdesk, scheduling, maintenance, PPM, facilities management, property services, Manchester
Apr 21, 2026
Full time
Maintenance Planner/Scheduler Location: Manchester Salary: 28,000 per annum Job Type: Temp to Perm Working Hours: Monday - Friday, 8:30am - 5:00pm Start Date: Immediate start available or after notice period Our client is currently seeking a Maintenance Planner to join their team in Manchester. This is an excellent opportunity for someone with strong organisational skills who is looking to develop their career within maintenance planning and coordination. The role will initially be offered on a temporary basis with the opportunity to become permanent . Full training will be provided; however, previous experience in planning, scheduling, or a similar coordination role would be beneficial. Key Responsibilities Planning and coordinating maintenance workflows received via the helpdesk Prioritising and scheduling multiple planned preventative maintenance (PPM) tasks Monitoring the progress of work and communicating any delays to the relevant teams Handling client calls and logging faults on the CMMS system Supporting the day-to-day management of the CAFM system Working closely with Team Leaders within the planning office to ensure the efficient delivery of planned and reactive maintenance Monitoring CAFM data, including PPM and reactive work orders Assisting with reporting and ensuring accurate data management for all tasks logged on the system Requirements Previous experience using CAFM systems (desirable) Good Microsoft Office skills Previous planning or scheduling experience (desirable) Proven experience in a similar coordination or administrative role Strong organisational and communication skills This role offers the opportunity to join a well-established maintenance team with the potential for a long-term permanent position . helpdesk, scheduling, maintenance, PPM, facilities management, property services, Manchester
BANK Security Officer Closing date: 16 April 2026. Carry out patrols and provide escorts as requested. Attend and assist with security incidents, responding within an agreed time frame, including the use of reasonable minimum force as necessary in line with Trust policy and legislation. Work in clinical areas with patients who demonstrate abusive and aggressive actions towards staff and other patients. Ensure effective traffic management and flow around the Trust sites. General portering duties requested including escorting patients between departments, e.g., Emergency department to wards. Main duties of the job Undertake security duties as required. Respond to fire calls when bleeped and undertake role as required. Ensure all fire doors and exit points are free of vehicle obstruction. Provide an immediate response for requests of assistance in violent and aggressive situations from patients and visitors, disorderly behaviour and general security issues ensuring personal safety and safety of staff, patients and visitors. Provide prompt assistance for Medical and/or Nursing Staff with violent or abusive patients, giving necessary restraint control to ensure safety to all, including assessing the situation and taking appropriate actions to aid resolution in line with Trust policies and SOPs and training. About us Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff. Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to continuous professional development and flexibility to deliver our workforce plan. We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care. St. Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital. Our values guide our behaviours, building a stronger, resilient, forward thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services. We can offer you the full range of NHS benefits and discounts. Please note that adverts may close early, so early application is encouraged. Job responsibilities Deal with public and staff in a professional manner. Be flexible in working hours. Undertake daily site walk abouts and report any equipment failures to the Estates helpdesk. Maintain a high personal appearance. Participate in all mandatory training and training appropriate to the job. Communicate with all levels of staff, visitors and patients. Person Specification Skills Experience working with vulnerable people. Physically fit. Experience in a healthcare setting. Knowledge of conflict resolution / SIA licence. Current UK Driving Licence. Qualifications Verbal and written English skills. Willingness to undertake further training. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and such a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
Apr 21, 2026
Full time
BANK Security Officer Closing date: 16 April 2026. Carry out patrols and provide escorts as requested. Attend and assist with security incidents, responding within an agreed time frame, including the use of reasonable minimum force as necessary in line with Trust policy and legislation. Work in clinical areas with patients who demonstrate abusive and aggressive actions towards staff and other patients. Ensure effective traffic management and flow around the Trust sites. General portering duties requested including escorting patients between departments, e.g., Emergency department to wards. Main duties of the job Undertake security duties as required. Respond to fire calls when bleeped and undertake role as required. Ensure all fire doors and exit points are free of vehicle obstruction. Provide an immediate response for requests of assistance in violent and aggressive situations from patients and visitors, disorderly behaviour and general security issues ensuring personal safety and safety of staff, patients and visitors. Provide prompt assistance for Medical and/or Nursing Staff with violent or abusive patients, giving necessary restraint control to ensure safety to all, including assessing the situation and taking appropriate actions to aid resolution in line with Trust policies and SOPs and training. About us Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff. Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to continuous professional development and flexibility to deliver our workforce plan. We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care. St. Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital. Our values guide our behaviours, building a stronger, resilient, forward thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services. We can offer you the full range of NHS benefits and discounts. Please note that adverts may close early, so early application is encouraged. Job responsibilities Deal with public and staff in a professional manner. Be flexible in working hours. Undertake daily site walk abouts and report any equipment failures to the Estates helpdesk. Maintain a high personal appearance. Participate in all mandatory training and training appropriate to the job. Communicate with all levels of staff, visitors and patients. Person Specification Skills Experience working with vulnerable people. Physically fit. Experience in a healthcare setting. Knowledge of conflict resolution / SIA licence. Current UK Driving Licence. Qualifications Verbal and written English skills. Willingness to undertake further training. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and such a submission for Disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Apr 21, 2026
Full time
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Role- Help Desk Coordinator Location- Office is outside Aylsbury (office based, you will need a driving licence) Salary- up to £29,000 Working hours- Monday to Friday 8am-5pm General Receiving inbound calls and emails and making frequent outbound calls and emails. Scheduling engineers to attend call outs and regularly updating them with their required jobs Generation and closure of scheduled work orders Overseeing job completion in respect of in-house engineering and sub- contractor services Updating in-house systems and informing external clients regularly of updates Managing the helpdesk inbox efficiently daily Constant liaison with engineers, subcontractors and clients via phone/email PPM asset management planning via our databases Respond quickly and effectively to client queries Raising jobs and purchase orders daily Always providing excellent customer service Completing various admin tasks as requested. Requirements Worked in a familiar field Experienced in scheduling, coordinating, arranging role. Experienced working with CRM Systems (desirable) Great communicational skills Offer Great working environment Up to £29,000 Benefits package INDBS
Apr 21, 2026
Full time
Role- Help Desk Coordinator Location- Office is outside Aylsbury (office based, you will need a driving licence) Salary- up to £29,000 Working hours- Monday to Friday 8am-5pm General Receiving inbound calls and emails and making frequent outbound calls and emails. Scheduling engineers to attend call outs and regularly updating them with their required jobs Generation and closure of scheduled work orders Overseeing job completion in respect of in-house engineering and sub- contractor services Updating in-house systems and informing external clients regularly of updates Managing the helpdesk inbox efficiently daily Constant liaison with engineers, subcontractors and clients via phone/email PPM asset management planning via our databases Respond quickly and effectively to client queries Raising jobs and purchase orders daily Always providing excellent customer service Completing various admin tasks as requested. Requirements Worked in a familiar field Experienced in scheduling, coordinating, arranging role. Experienced working with CRM Systems (desirable) Great communicational skills Offer Great working environment Up to £29,000 Benefits package INDBS
Service Coordinator - Abingdon An excellent opportunity has arisen for a Service Coordinator to join a well-established and growing business based in Abingdon. This is a key role within the service team, responsible for coordinating incoming requests and ensuring engineers are effectively scheduled and deployed. Key Responsibilities: Logging incoming calls and service requests onto the system Scheduling and allocating jobs to engineers via the dispatch system Liaising with engineers by phone to coordinate workloads Monitoring job progress and ensuring timely completion Supporting general administrative duties across the service desk Requirements: Previous experience in a similar role (service coordinator / scheduler / helpdesk / admin) preferred Good working knowledge of Microsoft Excel, Word, and general IT systems Strong communication and organisational skills Ability to work in a fast-paced environment Salary & Hours: 24,500 - 29,000 (DOE) Monday to Friday, 9:00am - 5:00pm Benefits: 25 days annual leave + bank holidays Structured onboarding and training Supportive team environment Location: Office-based role in Abingdon (local candidates preferred) This is a fantastic opportunity for someone looking to join a stable and supportive business in a vital coordination role, with full training provided and long-term prospects. Admin and Secretarial Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Apr 21, 2026
Full time
Service Coordinator - Abingdon An excellent opportunity has arisen for a Service Coordinator to join a well-established and growing business based in Abingdon. This is a key role within the service team, responsible for coordinating incoming requests and ensuring engineers are effectively scheduled and deployed. Key Responsibilities: Logging incoming calls and service requests onto the system Scheduling and allocating jobs to engineers via the dispatch system Liaising with engineers by phone to coordinate workloads Monitoring job progress and ensuring timely completion Supporting general administrative duties across the service desk Requirements: Previous experience in a similar role (service coordinator / scheduler / helpdesk / admin) preferred Good working knowledge of Microsoft Excel, Word, and general IT systems Strong communication and organisational skills Ability to work in a fast-paced environment Salary & Hours: 24,500 - 29,000 (DOE) Monday to Friday, 9:00am - 5:00pm Benefits: 25 days annual leave + bank holidays Structured onboarding and training Supportive team environment Location: Office-based role in Abingdon (local candidates preferred) This is a fantastic opportunity for someone looking to join a stable and supportive business in a vital coordination role, with full training provided and long-term prospects. Admin and Secretarial Calibre Search promote equality in the workplace and we welcome applications from all suitably skilled or qualified candidates regardless of their sex, race, disability, religion/beliefs, sexual orientation or age. We act as both an employment agency and employment business.
Cambridge University Press & Assessment
Cambridge, Cambridgeshire
Job Title: Senior Developer Salary: £39,200 - £50,900 Location: Cambridge/UK requiring 40-60% of your time on-site in Cambridge (at least 2 days per week in the office) Contract: Permanent and full time (35 hours per week) Join the Exam Technology Organisation as a Senior Developer and build business-critical applications that enable and extend our digital services. You'll work in an agile squad with end-to-end ownership - from solution design through delivery and support - while mentoring others and helping shape engineering best practice. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding. When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak. About the role The Senior Developer helps deliver and evolve our digital products and services by designing, building and supporting complex applications within the Exam Technology Organisation. Working in an agile squad, you'll turn requirements into reliable solutions while mentoring colleagues and championing engineering standards. Design, develop, test and maintain working software for complex enterprise applications. Analyse requirements and produce solution designs (including documentation and delivery estimates) that meet functional and non-functional needs. Provide technical and business support to customers, the helpdesk and colleagues to meet operational requirements and resolve issues. Perform unit and system testing, as well as support wider testing (SIT & UAT) and training activities with relevant stakeholders. Track and report progress against agreed timelines and budget constraints, escalating risks and blockers appropriately. Share knowledge and mentor other developers to improve team effectiveness and promote consistent engineering standards. About you A successful applicant will bring strong software engineering fundamentals, a collaborative mindset and the drive to improve how we deliver and support business-critical services. Programming Languages and Tools: Knowledge and experience in Oracle PL/SQL, Oracle Forms and Reports is essential. Knowledge of Master Data Management and experience in the Informatica IDMC toolset - MDM SaaS, Reference 360, CDI and CAI - are highly desired. Modern software development expertise: Confident designing, coding, testing and maintaining complex applications. Solution design thinking: Able to translate requirements into pragmatic designs, document decisions, estimate effort and explain trade-offs to technical and non-technical stakeholders. Quality and reliability mindset: Takes pride in well-engineered outcomes (clean code, reviews, automated testing where appropriate) and considers operational support from day one. Agile collaboration: Enjoys working in a squad environment, partnering with product owners and other specialists to deliver iteratively and respond to change. Mentoring and knowledge sharing: Motivated to coach others, share learnings and help embed chapter standards and best practices. Analytical problem solving: Methodical approach to diagnosing issues, identifying root causes and implementing sustainable fixes. Security-aware delivery: Understands how software development choices impact security and applies routine secure engineering practices. Continuous learning: Curious about new technologies and motivated to improve ways of working, tools and standards. Desirable Knowledge of Master Data Management and experience in the Informatica IDMC If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 30th April, we will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after the advert closes. As part of the application process, you can expect: Experience level questions asked on Oracle at the point of CV and cover letter The first stage is a virtual interview via MS Teams. You may be given a brief to complete a role-related task, which will need to be returned by email before your interview. The final stage is an in-person interview at our offices in Cambridge, or on Teams if required. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Apr 21, 2026
Full time
Job Title: Senior Developer Salary: £39,200 - £50,900 Location: Cambridge/UK requiring 40-60% of your time on-site in Cambridge (at least 2 days per week in the office) Contract: Permanent and full time (35 hours per week) Join the Exam Technology Organisation as a Senior Developer and build business-critical applications that enable and extend our digital services. You'll work in an agile squad with end-to-end ownership - from solution design through delivery and support - while mentoring others and helping shape engineering best practice. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding. When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak. About the role The Senior Developer helps deliver and evolve our digital products and services by designing, building and supporting complex applications within the Exam Technology Organisation. Working in an agile squad, you'll turn requirements into reliable solutions while mentoring colleagues and championing engineering standards. Design, develop, test and maintain working software for complex enterprise applications. Analyse requirements and produce solution designs (including documentation and delivery estimates) that meet functional and non-functional needs. Provide technical and business support to customers, the helpdesk and colleagues to meet operational requirements and resolve issues. Perform unit and system testing, as well as support wider testing (SIT & UAT) and training activities with relevant stakeholders. Track and report progress against agreed timelines and budget constraints, escalating risks and blockers appropriately. Share knowledge and mentor other developers to improve team effectiveness and promote consistent engineering standards. About you A successful applicant will bring strong software engineering fundamentals, a collaborative mindset and the drive to improve how we deliver and support business-critical services. Programming Languages and Tools: Knowledge and experience in Oracle PL/SQL, Oracle Forms and Reports is essential. Knowledge of Master Data Management and experience in the Informatica IDMC toolset - MDM SaaS, Reference 360, CDI and CAI - are highly desired. Modern software development expertise: Confident designing, coding, testing and maintaining complex applications. Solution design thinking: Able to translate requirements into pragmatic designs, document decisions, estimate effort and explain trade-offs to technical and non-technical stakeholders. Quality and reliability mindset: Takes pride in well-engineered outcomes (clean code, reviews, automated testing where appropriate) and considers operational support from day one. Agile collaboration: Enjoys working in a squad environment, partnering with product owners and other specialists to deliver iteratively and respond to change. Mentoring and knowledge sharing: Motivated to coach others, share learnings and help embed chapter standards and best practices. Analytical problem solving: Methodical approach to diagnosing issues, identifying root causes and implementing sustainable fixes. Security-aware delivery: Understands how software development choices impact security and applies routine secure engineering practices. Continuous learning: Curious about new technologies and motivated to improve ways of working, tools and standards. Desirable Knowledge of Master Data Management and experience in the Informatica IDMC If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. Ready to pursue your potential? Apply now. We review applications on an ongoing basis, with a closing date for all applications being 30th April, we will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place shortly after the advert closes. As part of the application process, you can expect: Experience level questions asked on Oracle at the point of CV and cover letter The first stage is a virtual interview via MS Teams. You may be given a brief to complete a role-related task, which will need to be returned by email before your interview. The final stage is an in-person interview at our offices in Cambridge, or on Teams if required. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
Bristol Competitive Salary + Bonus + Benefits An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team. Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment. Whats In It For You? Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step click apply for full job details
Apr 21, 2026
Full time
Bristol Competitive Salary + Bonus + Benefits An excellent opportunity for an experienced AC Service Engineer to join our growing Helpdesk Team. Your hands-on fault finding expertise will help you transition to our fully office based technical helpdesk environment. Whats In It For You? Daikin UK care about what we do and who helps us to do it, so we put great emphasis on rewarding our employees every step click apply for full job details
Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate IT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting. Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes. Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable. Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required. Requirements Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills - ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills. Benefits Salary- 40,000- 50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based)
Apr 21, 2026
Full time
Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live. Responsibilities: ERP Management Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate IT Infrastructure Support Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues. Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution. Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting. Business Systems & Applications Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation). Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation). Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business. Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes. Microsoft Office 365 Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet. Development and support of business applications using Microsoft PowerApps. Automating tasks and processes using Excel Macros/Power Automate where applicable. Telephony & Communications Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required. Requirements Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability) Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time. Strong understanding of Windows Server environments. Solid experience with Microsoft SQL Server (strong SQL query/report writing essential). Working knowledge of Office 365 administration and SharePoint. Experience developing or supporting PowerApps. Familiarity with 3CX phone system administration. Experience managing or collaborating with Managed Service Providers. Understanding of Meraki network devices (switches/APs). Strong Excel skills, including experience building or editing VBA Macros. Excellent communication skills - ability to translate technical issues for non-technical users. A proactive, self-starter who enjoys solving problems and improving systems. Strong time management and ability to prioritise in a busy environment. Infor CloudSuite Industrial (CSI) experience. Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage. Experience working with vendors/implementation partners is beneficial. Good change management skills. Benefits Salary- 40,000- 50,000 Profit related bonus scheme Free snacks and hot drinks Monthly staff meetings with free lunch 22 days of paid holiday plus bank holidays increasing to 25 days with service on-site parking Monday- Friday 07.30am- 16.30pm (office based)
Gill Cooke Personnel Ltd T/A The Recruitment Group
Cowley, Oxfordshire
Our client, a major servicing organisation for one of Oxford's largest employers, are looking for a Helpdesk Advisor on an ongoing temporary contract with the hours of Wednesday - Sunday 11am - 7pm This role forms part of the Helpdesk team in delivering a professional customer care and job dispatch service whilst maintaining confidentiality at all times. Your responsibilities will be: . Log calls and enquiries effectively, relaying information to fellow staff . Process and monitor customer requests . Managing complaints effectively . Achieve Health and Safety responsibilities The ideal candidate must: . Demonstrate the ability to work on their own initiative . Enjoy working with people . Demonstrate excellent oral & written communication skills . Must show good interpersonal relationships For more information and to apply, get in touch with our Oxford branch, or click 'Apply Now' to submit your application. We wish you the best of luck in your job search! If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.
Apr 21, 2026
Seasonal
Our client, a major servicing organisation for one of Oxford's largest employers, are looking for a Helpdesk Advisor on an ongoing temporary contract with the hours of Wednesday - Sunday 11am - 7pm This role forms part of the Helpdesk team in delivering a professional customer care and job dispatch service whilst maintaining confidentiality at all times. Your responsibilities will be: . Log calls and enquiries effectively, relaying information to fellow staff . Process and monitor customer requests . Managing complaints effectively . Achieve Health and Safety responsibilities The ideal candidate must: . Demonstrate the ability to work on their own initiative . Enjoy working with people . Demonstrate excellent oral & written communication skills . Must show good interpersonal relationships For more information and to apply, get in touch with our Oxford branch, or click 'Apply Now' to submit your application. We wish you the best of luck in your job search! If you would like to know how we will store and process your data, please read our GDPR Data Protection Statement on The Recruitment Group website.
GIS Officer Brentwood Contract £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for GIS Officer. Working Hours - 5 days a week (37 hrs) 8.30am 5.00pm Mon-Thurs 8.30 4.30pm - Fri Working Pattern - Full time Hybrid (1-2 days in the office per week if possible - open to discussion) This is one of many roles we are recruiting for please visit our website colbernlimited co uk GIS Officer responsibilities 1. Be responsible for the maintenance, development and deployment of the Councils GI Infrastructure and Systems 2. Manage and ensure the Council compliance with the PSMA, acting as the one of the Councils Primary Contact Officer. 3. Provide a helpdesk facility for GI applications, including bespoke development, data capture, production of maps, statistical information and development of records 4. Manage the process of maintaining the GIS metadata library and liaise with data owners to ensure its completeness, currency and accessibility 5. Liaise with other related Corporate IT projects to ensure that modernising government initiatives fully incorporate the role of the GIS and the LLPG/LSG as required 6. Liaise with departments when spatial data require updates or amendments as required 7. Geo-code data to corporate addressing system 8. Provide support and advice to GIS users as required GMS responsibilities working with LLPG Custodian Business Applications 1. Update and maintain the GMS for the Council s business applications (e.g. IDOX Uniform system) in accordance with the LLPG data entry conventions run updates into the System through the GMS data import software. 2. Update and maintain the street gazetteer to maintain correct locality information for addresses. 3. Liaise with Uniform departments for inclusion of new addresses or amendments to existing addresses. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Apr 21, 2026
Contractor
GIS Officer Brentwood Contract £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for GIS Officer. Working Hours - 5 days a week (37 hrs) 8.30am 5.00pm Mon-Thurs 8.30 4.30pm - Fri Working Pattern - Full time Hybrid (1-2 days in the office per week if possible - open to discussion) This is one of many roles we are recruiting for please visit our website colbernlimited co uk GIS Officer responsibilities 1. Be responsible for the maintenance, development and deployment of the Councils GI Infrastructure and Systems 2. Manage and ensure the Council compliance with the PSMA, acting as the one of the Councils Primary Contact Officer. 3. Provide a helpdesk facility for GI applications, including bespoke development, data capture, production of maps, statistical information and development of records 4. Manage the process of maintaining the GIS metadata library and liaise with data owners to ensure its completeness, currency and accessibility 5. Liaise with other related Corporate IT projects to ensure that modernising government initiatives fully incorporate the role of the GIS and the LLPG/LSG as required 6. Liaise with departments when spatial data require updates or amendments as required 7. Geo-code data to corporate addressing system 8. Provide support and advice to GIS users as required GMS responsibilities working with LLPG Custodian Business Applications 1. Update and maintain the GMS for the Council s business applications (e.g. IDOX Uniform system) in accordance with the LLPG data entry conventions run updates into the System through the GMS data import software. 2. Update and maintain the street gazetteer to maintain correct locality information for addresses. 3. Liaise with Uniform departments for inclusion of new addresses or amendments to existing addresses. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
100% IT Recruitment Ltd
High Wycombe, Buckinghamshire
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
Apr 21, 2026
Full time
1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1 Line Support Engineer / or 1 and 2 Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for training and development and to move into a more dedicated 2 Line support position - and possible 3 line further down the line. You'll act as the first point of contact for customer IT issues, providing high-quality technical support, troubleshooting a wide range of hardware, software, and networking problems, and escalating more complex cases as your experience grows. This role is ideal for someone proactive, customer-focused, and keen to build a long-term career in IT support. Key Responsibilities Serve as the first point of contact for IT support queries via phone, email, and ticketing system Log, update, and manage support tickets with accurate and detailed information Diagnose and resolve common hardware, software, OS, and network issues Communicate clearly with users of varying technical ability, including non-native English speakers Take ownership of tickets and ensure timely resolution within SLAs Work calmly under pressure and prioritise effectively Escalate recurring issues, trends, or complex cases to senior engineers Use remote support tools to troubleshoot efficiently Maintain internal documentation and follow established procedures Liaise with third-party suppliers when required Attend occasional customer site visits and represent the company professionally Required Technical Skills Good understanding of computer hardware, operating systems, and basic networking (TCP/IP, DNS, DHCP) Experience supporting Windows and macOS devices Working knowledge of Microsoft 365, Exchange Online, Azure AD/Entra ID Experience using ticketing systems Ability to diagnose issues remotely and over the phone Strong written and verbal communication skills Ability to work independently and as part of a team Desirable Skills 2+ years' experience in an IT Helpdesk or Technical Support role Customer-facing support experience Knowledge of ITIL best practices Experience with virtualisation technologies Basic scripting (PowerShell) Exposure to cyber security standards Additional languages About you - if you have: Confidently handling 1st-line tickets independently within probation Consistently meeting SLA targets Positive feedback from customers and colleagues Gradual progression into 2nd-line responsibilities Demonstrating initiative and a proactive approach to learning If you are an experienced 1 / 2 Line support Engineer and looking for the next challenge with training and career progression, then please send your CV to me today!
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 - 34,000 per annum (dependent on experience) Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment 3+ years experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
Apr 20, 2026
Full time
Scheduling/Helpdesk Team Leader - Immediate Start/Notice period Job Type: Temp to Perm Start Date: Immediate or after notice period Industry: Maintenance / Facilities Management Location: Salford, Manchester Salary: 32,000 - 34,000 per annum (dependent on experience) Working Hours: Monday to Friday, 8:30am - 5:00pm Job Description We are currently recruiting for an experienced Helpdesk Team Leader to join a busy helpdesk team based in Salford, Manchester. This is an excellent opportunity to step into a key leadership role within a fast-paced and growing environment. The ideal candidate will have prior experience in planning/scheduling, with proven leadership capabilities in a contact centre or similar environment. Key Responsibilities: Manage and lead a team of contact centre operatives Oversee the daily operations of the scheduling team Conduct regular 1-to-1s and performance reviews Maintain and update training documentation and identify team training needs Support the rollout of new processes and initiatives Ensure compliance with all relevant procedures and policies Requirements: Minimum 3 years' experience in a contact centre environment 3+ years experience in a team leader or supervisory role Strong organisational and prioritisation skills Excellent verbal and written communication skills High attention to detail and accuracy Ability to lead and motivate a team in a dynamic environment If you're interested, please send your CV or call Jess on (phone number removed) for more information.
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 20, 2026
Full time
User Support Officer We are seeking a detail-focused User Support Officer to deliver high-quality support across digital public services in a fully remote, flexible role. Position: User Support Officer Salary: £28,000 to £30,000 FTE (pro rata) Location: Remote, UK-based Hours: Part time, 20 hours per week (4 hours per day, split across 5 days) Contract: Permanent Closing Date: Sunday 3 May 2026 Interviews: Mid May via video About the role This is an opportunity to join a purpose-driven organisation delivering digital services that support public engagement and access to information. You will manage a varied caseload of user enquiries, ensuring a high standard of support while identifying and handling sensitive or high-risk cases appropriately. Key responsibilities include: Managing incoming enquiries across multiple digital platforms Triaging, prioritising and responding to user queries efficiently Identifying and escalating high-risk, safeguarding or data protection issues Providing clear guidance to users, including those in complex or difficult situations Maintaining accurate records and ensuring enquiries are followed through to resolution Identifying trends or recurring issues to support service improvements Updating help content, guidance and internal documentation Working collaboratively with internal teams About you You will be confident managing high volumes of enquiries while maintaining accuracy and attention to detail. You will have: Experience providing user support within digital or information-heavy environments Ability to recognise and manage sensitive or high-risk cases Knowledge of data protection principles in a support or case-handling setting Strong written communication skills with a clear and empathetic approach Experience managing multiple enquiries and meeting deadlines Good organisational skills and attention to detail Ability to work effectively in a remote team Desirable: Experience using helpdesk or ticketing systems Experience supporting online platforms or digital services Experience contributing to user guidance or knowledge bases Interest in public service or digital access to information About the organisation This organisation is a purpose-driven charity that develops digital tools to support public engagement, transparency and community collaboration. They operate as a fully remote team with a flexible and supportive working environment. Other roles you may have experience of could include; User Support Officer, Customer Support Officer, Case Officer, Caseworker, Information Officer, Customer Experience Advisor, Complaints Officer, Service Support Officer, Public Services Advisor, Community Support Officer. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service experience? Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter. Salary - 31,380 plus fantastic benefits Benefits include: Enhanced pension (up to 15% employer contribution) Annual salary review Discretionary bonus paid twice annually Salary sacrifice car scheme Private healthcare Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team. Role overview: Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Taking time to understand individual customer needs Responding to incoming emails Working well as part of a time Building relationships internally and externally Calling back customers with required information where necessary Strong communication skills on all levels Candidate requirements: Previous experience within customer service Relationship building skills Previous administration experience Strong team player Good communication skills on all levels Able to commute to the Watford office - hybrid working is available after training Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 20, 2026
Full time
Would you like to work for an award-winning organisation that offer fantastic salary, benefits and progression? Are you keen to build a career within a successful business? Have you got previous customer service experience? Think Specialist Recruitment are delighted to be working with a fantastic organisation based within the Watford area, this successful, growing and award-winning client have exciting opportunities for customer focused candidates to join their growing team. Offering hybrid working, you must be able to attend training at their Watford office and for 2-3 days per week thereafter. Salary - 31,380 plus fantastic benefits Benefits include: Enhanced pension (up to 15% employer contribution) Annual salary review Discretionary bonus paid twice annually Salary sacrifice car scheme Private healthcare Candidates must have a customer service background within an office environment, be keen to learn and also grow their career, as well as be great team players to be part of a successful and growing team. Role overview: Provide a good level of customer service by ensuring all enquiries are dealt with quickly and efficiently, and that the customer is kept up to date at all stages of the process Taking time to understand individual customer needs Responding to incoming emails Working well as part of a time Building relationships internally and externally Calling back customers with required information where necessary Strong communication skills on all levels Candidate requirements: Previous experience within customer service Relationship building skills Previous administration experience Strong team player Good communication skills on all levels Able to commute to the Watford office - hybrid working is available after training Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme The role Carlisle Support Services is looking for an Electrical Supervisor, Based at Hackney Wick office in Hackney. You will be looking after the daily running of hard services across the Arriva Rail London contract. You will be required to work a 4on/4off working pattern, working 12-hour shift with 1-hour unpaid lunch break. This role will also include a required amount of weekend working. Your core role will include but not be limited to the following activities: • Looking after and making sure we are up to date with all statutory compliance Issues • Carry out engineers' appraisals along with line manager • Attend client meetings when required • Supervision/escorting of subcontractors • Carrying out surveys for compiling quotations for remedial works and small projects • Day to day management of reactive faults and PPMs with Scheduling team • Helping the reactive helpdesk with information so they can complete activities • Completion and management of PPM based risk assessments • Management of HSQE requirements • Vetting RAMS and safe systems of work when supervising subcontractors • Completion of permit to work documents for subcontractors • Chasing progress updates on spares and other procured materials and equipment • Form part of a full TFM account delivery and adopt a one team working approach with all other service streams • Assist the Contract Manager to ensure operational performance is optimised and engineering efficiency is at its maximum • Offer guidance and assistance to the site engineering team • Provide holiday and sickness cover for other members of your team if required • Continually review with the Account Manager operational performance to ensure engineering efficiency and first-time fix ratio is maximised whilst non-productive time is kept to an absolute minimum • Engineer development to ensure that a high-quality team is maintained including performance management, succession planning and personal development. • To develop and maintain effective working relationships with internal clients and key stakeholders • Deliver engineer and site audits in line with Company Health & Safety policy • To provide PDA field training for new and existing engineers when required • Actively engage with new engineering team members and the new starter process to ensure a seamless introduction to the contract. The ideal candidate • A Time Served Electrical apprenticeship with a wide knowledge of electrical systems • Experience in managing a team of engineers • PTS training • JIB card • Sentinel card preferred • Flexibility to adapt to new challenges • CCS • Full UK Driving Licence • Experience and knowledge on TfL work or Rail preferred Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Apr 20, 2026
Full time
The benefits Health and Wellbeing Plans 23 days paid holiday increasing to 25 after 2 years Discounts and Cashbacks Paid Volunteering days Employee Assistance Program Refer a Friend Scheme Cycle to Work Scheme The role Carlisle Support Services is looking for an Electrical Supervisor, Based at Hackney Wick office in Hackney. You will be looking after the daily running of hard services across the Arriva Rail London contract. You will be required to work a 4on/4off working pattern, working 12-hour shift with 1-hour unpaid lunch break. This role will also include a required amount of weekend working. Your core role will include but not be limited to the following activities: • Looking after and making sure we are up to date with all statutory compliance Issues • Carry out engineers' appraisals along with line manager • Attend client meetings when required • Supervision/escorting of subcontractors • Carrying out surveys for compiling quotations for remedial works and small projects • Day to day management of reactive faults and PPMs with Scheduling team • Helping the reactive helpdesk with information so they can complete activities • Completion and management of PPM based risk assessments • Management of HSQE requirements • Vetting RAMS and safe systems of work when supervising subcontractors • Completion of permit to work documents for subcontractors • Chasing progress updates on spares and other procured materials and equipment • Form part of a full TFM account delivery and adopt a one team working approach with all other service streams • Assist the Contract Manager to ensure operational performance is optimised and engineering efficiency is at its maximum • Offer guidance and assistance to the site engineering team • Provide holiday and sickness cover for other members of your team if required • Continually review with the Account Manager operational performance to ensure engineering efficiency and first-time fix ratio is maximised whilst non-productive time is kept to an absolute minimum • Engineer development to ensure that a high-quality team is maintained including performance management, succession planning and personal development. • To develop and maintain effective working relationships with internal clients and key stakeholders • Deliver engineer and site audits in line with Company Health & Safety policy • To provide PDA field training for new and existing engineers when required • Actively engage with new engineering team members and the new starter process to ensure a seamless introduction to the contract. The ideal candidate • A Time Served Electrical apprenticeship with a wide knowledge of electrical systems • Experience in managing a team of engineers • PTS training • JIB card • Sentinel card preferred • Flexibility to adapt to new challenges • CCS • Full UK Driving Licence • Experience and knowledge on TfL work or Rail preferred Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code. About us Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential. Equality, Diversity, and Inclusion At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Context This role will assist with the smooth running and efficiencies within the London office and as part of the wider support services function. This role will provide a professional and courteous first point of contact to our internal staff, clients, and invited guests to our London office. Key accountabilities Commit to fulfilling the role and demonstrate the values required to achieve this, meeting deadlines, and undertaking training as required. To be able to talk confidently about what we do at TFT and provide high levels of customer care (internally and externally), interacting politely and professionally with everyone, helping to resolve first line issues, relaying feedback so that our services can be continuously improved, building and maintaining good stakeholder relationships. Core Duties Reception Support London Office Respond to telephone calls, take accurate messages, and circulate timely. Undertake reception duties, meeting and greeting visitors, and providing refreshments. Liaise with all service lines to ensure that Support Services London are aware of all guests to the office and meeting rooms are booked. Notify main reception to manage access into the building. Maintain the conference rooms, so they remain clean, tidy and equipped. Facilitating refreshments as required. General housekeeping for the London office, working in liaison with the Office Manager to ensure the space is kept tidy, arranging service/fault calls to the appropriate provider for the London office equipment. Keep the notice boards up to date. Ordering office supplies, stationery, coffee, milk, fruit as directed by the Office Manager. Manage the support services inbox for London workload, liaising with London Admin to ensure requests are actioned timely and staff are responded to. Secretarial Support Prepare a variety of documents utilising Microsoft Office (Word, Excel, PowerPoint) Ensure that the correct documentation templates are utilised to ensure TFT documentation is consistent. General typing, copying, collating as necessary to ensure that our service lines remain efficient. Transcription as directed. Core DMS and Project Accounting Prepare invoices as directed, it is imperative that this is dealt with timely, and systems implemented to ensure that financial deadlines are not missed. Ensure purchase orders are entered and when approved are issued to the sub consultant or supplier timely via Core and publish the email. Data entry including creation of new jobs and generally ensuring that Core remains updated. Ensure that the fee element / allocations of each project is updated in line with any changes in instruction or scale. Data entry into Core to manage the Sub-consultants register. Airport Helpdesk - Document Controller during periods of holiday/absence Provide cover during periods of holiday and absence, in line with the duties of that role. Regular liaison with the team to stay up to date with any changes to the daily tasks. Ensure that cover is planned with the wider London Admin team, and diaries updated to reflect when the Document Controller role is being covered. Collaboration Attendance required in the office daily. Work closely with the London administration team. Collaborate with members of the support services team. Practice Standards Ensure that all documents issued and systems operated comply with the TFT standards. Comply with TFT management systems and policies, utilising Core and inter-related IT Systems. Maintain records, as directed. Comply with all policies procedures as applicable to the duties of this role. Performance criteria Computer and IT skills, including MS Office suite and willingness to learn to touch type. Good level of English, and proof-reading ability. Numerate. Professional telephone manner. Skills and behaviour Proactive approach to tasks, ability to prioritise effectively. Reliable, willing to work as part of a team and able to use own initiative. Good telephone manner and flexibility to support office administration needs. A willingness to help with wider office tasks as needed.
Apr 20, 2026
Full time
Context This role will assist with the smooth running and efficiencies within the London office and as part of the wider support services function. This role will provide a professional and courteous first point of contact to our internal staff, clients, and invited guests to our London office. Key accountabilities Commit to fulfilling the role and demonstrate the values required to achieve this, meeting deadlines, and undertaking training as required. To be able to talk confidently about what we do at TFT and provide high levels of customer care (internally and externally), interacting politely and professionally with everyone, helping to resolve first line issues, relaying feedback so that our services can be continuously improved, building and maintaining good stakeholder relationships. Core Duties Reception Support London Office Respond to telephone calls, take accurate messages, and circulate timely. Undertake reception duties, meeting and greeting visitors, and providing refreshments. Liaise with all service lines to ensure that Support Services London are aware of all guests to the office and meeting rooms are booked. Notify main reception to manage access into the building. Maintain the conference rooms, so they remain clean, tidy and equipped. Facilitating refreshments as required. General housekeeping for the London office, working in liaison with the Office Manager to ensure the space is kept tidy, arranging service/fault calls to the appropriate provider for the London office equipment. Keep the notice boards up to date. Ordering office supplies, stationery, coffee, milk, fruit as directed by the Office Manager. Manage the support services inbox for London workload, liaising with London Admin to ensure requests are actioned timely and staff are responded to. Secretarial Support Prepare a variety of documents utilising Microsoft Office (Word, Excel, PowerPoint) Ensure that the correct documentation templates are utilised to ensure TFT documentation is consistent. General typing, copying, collating as necessary to ensure that our service lines remain efficient. Transcription as directed. Core DMS and Project Accounting Prepare invoices as directed, it is imperative that this is dealt with timely, and systems implemented to ensure that financial deadlines are not missed. Ensure purchase orders are entered and when approved are issued to the sub consultant or supplier timely via Core and publish the email. Data entry including creation of new jobs and generally ensuring that Core remains updated. Ensure that the fee element / allocations of each project is updated in line with any changes in instruction or scale. Data entry into Core to manage the Sub-consultants register. Airport Helpdesk - Document Controller during periods of holiday/absence Provide cover during periods of holiday and absence, in line with the duties of that role. Regular liaison with the team to stay up to date with any changes to the daily tasks. Ensure that cover is planned with the wider London Admin team, and diaries updated to reflect when the Document Controller role is being covered. Collaboration Attendance required in the office daily. Work closely with the London administration team. Collaborate with members of the support services team. Practice Standards Ensure that all documents issued and systems operated comply with the TFT standards. Comply with TFT management systems and policies, utilising Core and inter-related IT Systems. Maintain records, as directed. Comply with all policies procedures as applicable to the duties of this role. Performance criteria Computer and IT skills, including MS Office suite and willingness to learn to touch type. Good level of English, and proof-reading ability. Numerate. Professional telephone manner. Skills and behaviour Proactive approach to tasks, ability to prioritise effectively. Reliable, willing to work as part of a team and able to use own initiative. Good telephone manner and flexibility to support office administration needs. A willingness to help with wider office tasks as needed.
Software Support Analyst - Southampton (hybrid working) Up to £41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
Apr 20, 2026
Full time
Software Support Analyst - Southampton (hybrid working) Up to £41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to £41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
We are actively seeking a Helpdesk Administrator to join our client in St Albans. Ideally you will come from a facilities background and be familiar with contract processes. Duties Review Operative worksheets for updated assets and update the Asset Register Identify remedial work arising from routine maintenance activities. Manage the processes around documentation within the organisation. Assist in the preparation of the monthly contract report and ad-hoc reports. Manage requests for documentation. Train employees on how to use and access the documents. Communicate and collaborate with Helpdesk Operators, Operatives and sub-contractors. Meet all KPIs measured on a periodic basis. Ideally from a facilities background you will have solid experience in an administration role. Proficient in the use of standard MS Office packages. You will be able to work to deadlines and be a team player with a high attention to detail. The role is working Monday to Friday 8.30am - 5.30pm Salary 28000pa Apply now!
Apr 20, 2026
Full time
We are actively seeking a Helpdesk Administrator to join our client in St Albans. Ideally you will come from a facilities background and be familiar with contract processes. Duties Review Operative worksheets for updated assets and update the Asset Register Identify remedial work arising from routine maintenance activities. Manage the processes around documentation within the organisation. Assist in the preparation of the monthly contract report and ad-hoc reports. Manage requests for documentation. Train employees on how to use and access the documents. Communicate and collaborate with Helpdesk Operators, Operatives and sub-contractors. Meet all KPIs measured on a periodic basis. Ideally from a facilities background you will have solid experience in an administration role. Proficient in the use of standard MS Office packages. You will be able to work to deadlines and be a team player with a high attention to detail. The role is working Monday to Friday 8.30am - 5.30pm Salary 28000pa Apply now!
