A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.
Apr 17, 2026
Full time
A recruitment agency is seeking a Maintenance Support Officer to coordinate repair requests within the housing repairs service. The successful candidate will manage the repairs inbox, communicate with contractors and tenants, and ensure the timely resolution of maintenance issues. The role is predominantly home-based with occasional office attendance. You should have experience in housing, strong communication skills, and excellent organizational abilities.
Senior Housing Officer South Location: Home based with regular travel to our Manchester Office. Salary : £42,693 per annum Why this role matters To provide support and advice to front line Housing Officers and act as first point of contact for them. Be responsible for supporting the National Housing manager to ensure all KPI s & OPI s are met. Providing a high-quality service to tenants, that supports their wellbeing. Working with a range of internal and external stakeholders and key agencies supporting the regional team in the delivery of an effective service to all our tenants. The Senior Housing Officer will manage a geographical patch (South) providing line management, guidance and support to a team of Housing Officers providing front line housing management services to tenants. About you We re looking for someone with: CIH qualification or willingness to work towards. Minimum of 3 year supported housing experience within Golden Lane Housing or similar housing provider. Knowledge of current specialist supported housing practices statutory and regulatory requirements. Experience of ASB, safeguarding, health and safety, lone working, and complaints management. Experience of Housing management policy and process improvement. Experience of managing service quality and customer feedback. A good understanding of customer care and commitment to the provision of consistent quality housing services. Experience of complaints reporting and risk management. Ability to communicate effectively both internally and externally with staff, tenants and support providers tenant representatives and other support professionals. Building positive relationships/partnerships. Judgement/troubleshooting skills. Strong time management and problem solving skills. Ability to work under pressure and to deadlines whilst maintaining accurate records. Record keeping and reporting. Working to strict targets and timelines. Extensive travel will be required so a full UK driving licence is essential. Benefits 27 days annual leave plus bank holidays (increases with service) Contributory pension (5% employee / 5% employer) Paid volunteering days (3 per year) Day off for your birthday To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application. Closing date Please submit your application by 23rd April 2026 . We may close this vacancy early if we receive a large number of applications.
Apr 17, 2026
Full time
Senior Housing Officer South Location: Home based with regular travel to our Manchester Office. Salary : £42,693 per annum Why this role matters To provide support and advice to front line Housing Officers and act as first point of contact for them. Be responsible for supporting the National Housing manager to ensure all KPI s & OPI s are met. Providing a high-quality service to tenants, that supports their wellbeing. Working with a range of internal and external stakeholders and key agencies supporting the regional team in the delivery of an effective service to all our tenants. The Senior Housing Officer will manage a geographical patch (South) providing line management, guidance and support to a team of Housing Officers providing front line housing management services to tenants. About you We re looking for someone with: CIH qualification or willingness to work towards. Minimum of 3 year supported housing experience within Golden Lane Housing or similar housing provider. Knowledge of current specialist supported housing practices statutory and regulatory requirements. Experience of ASB, safeguarding, health and safety, lone working, and complaints management. Experience of Housing management policy and process improvement. Experience of managing service quality and customer feedback. A good understanding of customer care and commitment to the provision of consistent quality housing services. Experience of complaints reporting and risk management. Ability to communicate effectively both internally and externally with staff, tenants and support providers tenant representatives and other support professionals. Building positive relationships/partnerships. Judgement/troubleshooting skills. Strong time management and problem solving skills. Ability to work under pressure and to deadlines whilst maintaining accurate records. Record keeping and reporting. Working to strict targets and timelines. Extensive travel will be required so a full UK driving licence is essential. Benefits 27 days annual leave plus bank holidays (increases with service) Contributory pension (5% employee / 5% employer) Paid volunteering days (3 per year) Day off for your birthday To Apply If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please click apply to be redirected to our website to complete your application. Closing date Please submit your application by 23rd April 2026 . We may close this vacancy early if we receive a large number of applications.
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 17, 2026
Contractor
We're recruiting an experienced Resident Liaison Officer to support a programme of construction and refurbishment works, acting as the key link between residents and delivery teams. This is a resident-focused role ensuring clear communication, strong engagement and effective resolution of issues throughout project delivery. The successful candidate will play a vital role in minimising disruption and maintaining positive relationships with residents during works. The Role - Act as the primary point of contact for residents, providing clear and regular updates on works, timelines and project progress. - Build and maintain positive relationships with residents, ensuring they feel informed, supported and engaged throughout the programme. - Manage and resolve resident enquiries and complaints promptly and professionally, minimising disruption and escalation. - Conduct site and home visits to discuss works, address concerns and gather feedback from residents. - Liaise closely with contractors, site teams and project managers to ensure consistent communication and service delivery. - Maintain accurate records of all resident interactions, complaints and outcomes, ensuring a clear audit trail. - Provide feedback to project teams on recurring issues, trends and opportunities for service improvement. - Support vulnerable residents, ensuring additional needs are identified and appropriate support is in place. - Ensure all communication is clear, accessible and tailored to meet the needs of a diverse resident base. - Contribute to a positive customer experience, ensuring works are delivered with minimal impact on residents. Key Requirements - Experience working in a Resident Liaison Officer, customer service or housing-related role within construction, housing or property services. - Strong communication skills, both verbal and written, with the ability to engage confidently with residents and stakeholders. - Excellent interpersonal skills, with the ability to build trust and manage relationships effectively. - Experience handling complaints and resolving issues in a professional and proactive manner. - Strong organisational skills, with the ability to manage multiple tasks and maintain accurate records. - Ability to work collaboratively with contractors, site teams and internal stakeholders. - Experience supporting residents in a customer-facing environment, ideally within housing or construction. - Full UK driving licence and access to a vehicle is essential. - Ability to be site-based 3-4 days per week. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Resident Liaison Officers, Housing Officers and Customer Service professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Barnsley Council have an exciting opportunity for a Housing and Environment Officer to join the team based in Barnsley . You will join us on a full-time, permanent basis . In return, you will receive a competitive salary of £35,412 - £38,220 per annum. Safer Communities are seeking highly motivated and experienced officers to work as part of our multi?disciplinary Community Safety team. You will be responsible for providing a reactive housing management, compliance, and regulation service to tenants and landlords in the private rented sector. This will include dealing with housing disrepair, overcrowding, landlord malpractice, antisocial behaviour, and environmental issues. The role will also support the Council in discharging its duties and powers under the Renters Rights Act 2025, which introduces major reforms to private rented housing. This will involve contributing to the delivery of strengthened tenant protections, improving housing standards, and using expanded regulatory and enforcement powers to ensure compliance where necessary. You will need to be an experienced investigator with substantial experience of problem solving to achieve the best outcomes for our residents. You will be able to demonstrate working knowledge of relevant legislation, tools, powers, and approaches when working with vulnerable people living in private sector accommodation, including taking appropriate enforcement action. This will include a working knowledge of relevant sanctions and legal processes. We are willing to provide Housing Health and Safety Rating System (HHSRS) training for the right candidates. You will be a strong team player who is able to respond creatively to new challenges and new ways of working. Closing date : Friday 1st May 2026 If you feel you have the necessary skills and abilities to join our ambitious team as our Housing and Environment Officer, click " apply" we d be delighted to receive your application.
Apr 17, 2026
Full time
Barnsley Council have an exciting opportunity for a Housing and Environment Officer to join the team based in Barnsley . You will join us on a full-time, permanent basis . In return, you will receive a competitive salary of £35,412 - £38,220 per annum. Safer Communities are seeking highly motivated and experienced officers to work as part of our multi?disciplinary Community Safety team. You will be responsible for providing a reactive housing management, compliance, and regulation service to tenants and landlords in the private rented sector. This will include dealing with housing disrepair, overcrowding, landlord malpractice, antisocial behaviour, and environmental issues. The role will also support the Council in discharging its duties and powers under the Renters Rights Act 2025, which introduces major reforms to private rented housing. This will involve contributing to the delivery of strengthened tenant protections, improving housing standards, and using expanded regulatory and enforcement powers to ensure compliance where necessary. You will need to be an experienced investigator with substantial experience of problem solving to achieve the best outcomes for our residents. You will be able to demonstrate working knowledge of relevant legislation, tools, powers, and approaches when working with vulnerable people living in private sector accommodation, including taking appropriate enforcement action. This will include a working knowledge of relevant sanctions and legal processes. We are willing to provide Housing Health and Safety Rating System (HHSRS) training for the right candidates. You will be a strong team player who is able to respond creatively to new challenges and new ways of working. Closing date : Friday 1st May 2026 If you feel you have the necessary skills and abilities to join our ambitious team as our Housing and Environment Officer, click " apply" we d be delighted to receive your application.
Spencer Clarke Group are seeking an Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing needs, manage applications, and allocate social housing fairly and efficiently to support residents in Slough. Duties: Assess housing register applications and determine eligibility, priority, and banding. Allocate social housing, including direct matching for vulnerable or complex cases. Maintain accurate records and run reports on the housing register and voids. Conduct home visits to verify applicant circumstances and provide tenancy support. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a customer-focused role, supporting vulnerable individuals. Experience assessing applications and making decisions in line with legislation and policy. Experience maintaining accurate records and using housing IT systems (e.g., NEC, Civica, Jigsaw). Experience liaising with colleagues, external agencies, and professional partners. What's on offer: Salary: 25ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
Apr 17, 2026
Contractor
Spencer Clarke Group are seeking an Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing needs, manage applications, and allocate social housing fairly and efficiently to support residents in Slough. Duties: Assess housing register applications and determine eligibility, priority, and banding. Allocate social housing, including direct matching for vulnerable or complex cases. Maintain accurate records and run reports on the housing register and voids. Conduct home visits to verify applicant circumstances and provide tenancy support. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a customer-focused role, supporting vulnerable individuals. Experience assessing applications and making decisions in line with legislation and policy. Experience maintaining accurate records and using housing IT systems (e.g., NEC, Civica, Jigsaw). Experience liaising with colleagues, external agencies, and professional partners. What's on offer: Salary: 25ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK
A charity that provides specialised support to adults with sensory impairments, disabilities, and long-term health conditions is looking to appoint a commercially minded, strategic and ambitious leader as its next Chief Executive Officer.This is not a traditional charity CEO role. They are looking for someone who can combine a strong sense of purpose with commercial awareness someone who can build on the organisation s strong local reputation, grow and develop services, strengthen partnerships, and help create income streams that move the charity away from relying too heavily on grants and commissioned tenders.The role may suit an existing CEO of a smaller organisation, a senior leader looking for a first Chief Executive position, or someone from the public, health, social care, housing, education, membership or commercial sectors who can bring relevant transferable experience in business development, service growth, stakeholder engagement and organisational leadership.About our clientThey exist for one reason: to make sure that a sensory impairment, disability or long-term health condition does not stop anyone from living a full and connected life.They work with people across South Tyneside and Gateshead to help them stay informed, feel empowered and build the resilience to deal with whatever life brings. Behind this work is a team of professionals and people with lived experience of disability and sensory loss. They do not just understand the needs of the community they support for many of them, those experiences are personal.Their vision is for disabled people and those with sensory loss across the region to feel informed, empowered and resilient.The OpportunityThe organisation now needs someone with a stronger commercial and business focus someone who can help lead its next phase of development by broadening its reach, expanding services and building a more diverse and sustainable income base.A key priority for the next CEO will be to reduce reliance on grants and tendered income by developing other revenue streams, increasing unrestricted income and identifying opportunities for growth. This means they are looking for someone who is outward-facing, entrepreneurial and confident in spotting opportunities, building relationships and turning ideas into action.This is a genuine opportunity to shape the future of a well-regarded organisation with strong local roots, a clear purpose and real potential for further development.The RoleAs Chief Executive, you will provide overall strategic and operational leadership, working closely with the Board of Trustees to deliver the organisation s vision, business plan and long-term sustainability.You will lead the organisation externally with commissioners, funders, partners, businesses and other stakeholders, while also ensuring that services remain high quality, responsive and financially sustainable.Key Responsibilities Lead the charity as its senior representative and ambassador, building strong external relationships and raising the organisation s profileWork with the Board to shape and deliver strategy, business planning and long-term sustainabilityDrive service development and identify opportunities to grow and expand reach and impactDevelop and diversify income streams, with a strong emphasis on reducing reliance on grants and tendersOversee service delivery, operations and organisational performanceLead and develop staff, volunteers and senior managersEnsure effective financial management, governance, compliance and risk management About YouThis role is likely to suit someone who enjoys building organisations, growing services, developing new income opportunities and working externally as well as internally. You will understand how to balance mission with sustainability and will be motivated by the chance to lead an organisation that is ambitious about both its impact and its future.Essential experience Senior leadership experience in a charity, not-for-profit or other relevant organisation, or in a comparable leadership role with clearly transferable experiencePartnership development and external stakeholder managementBusiness planning, service development and organisational growthIncome generation, fundraising, contract management or commercial developmentFinancial management, including budgeting and delivery against income and cost targetsLeading and developing staff and teamsGovernance, risk management and implementing effective controls Desirable experience Experience or knowledge of disability, sensory support, health, social care or community servicesExperience of leading organisational change Essential skills and attributes Strategic and commercially awareStrong leadership and relationship-building skillsA confident communicator who can influence and inspire confidenceAble to identify opportunities and turn them into practical actionInclusive, resilient and collaborative in approachUnderstanding of, or empathy with, the people and communities SAM supports Additional requirements Degree-level education or equivalent professional qualificationAccess to a car for work purposesClean driving licenceHead Office is in Gateshead and there is a second premises in South Shields. You will be required to physically cover both offices Equality and Diversity"We value diversity and promote equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application."What happens next?Please apply online. The agent, Hiring People, will then contact you directly about the next steps. If shortlisted, you may be asked to complete a short video interview. Please be sure to check your junk/spam.Candidates must be eligible to live and work in the UK.
Apr 17, 2026
Full time
A charity that provides specialised support to adults with sensory impairments, disabilities, and long-term health conditions is looking to appoint a commercially minded, strategic and ambitious leader as its next Chief Executive Officer.This is not a traditional charity CEO role. They are looking for someone who can combine a strong sense of purpose with commercial awareness someone who can build on the organisation s strong local reputation, grow and develop services, strengthen partnerships, and help create income streams that move the charity away from relying too heavily on grants and commissioned tenders.The role may suit an existing CEO of a smaller organisation, a senior leader looking for a first Chief Executive position, or someone from the public, health, social care, housing, education, membership or commercial sectors who can bring relevant transferable experience in business development, service growth, stakeholder engagement and organisational leadership.About our clientThey exist for one reason: to make sure that a sensory impairment, disability or long-term health condition does not stop anyone from living a full and connected life.They work with people across South Tyneside and Gateshead to help them stay informed, feel empowered and build the resilience to deal with whatever life brings. Behind this work is a team of professionals and people with lived experience of disability and sensory loss. They do not just understand the needs of the community they support for many of them, those experiences are personal.Their vision is for disabled people and those with sensory loss across the region to feel informed, empowered and resilient.The OpportunityThe organisation now needs someone with a stronger commercial and business focus someone who can help lead its next phase of development by broadening its reach, expanding services and building a more diverse and sustainable income base.A key priority for the next CEO will be to reduce reliance on grants and tendered income by developing other revenue streams, increasing unrestricted income and identifying opportunities for growth. This means they are looking for someone who is outward-facing, entrepreneurial and confident in spotting opportunities, building relationships and turning ideas into action.This is a genuine opportunity to shape the future of a well-regarded organisation with strong local roots, a clear purpose and real potential for further development.The RoleAs Chief Executive, you will provide overall strategic and operational leadership, working closely with the Board of Trustees to deliver the organisation s vision, business plan and long-term sustainability.You will lead the organisation externally with commissioners, funders, partners, businesses and other stakeholders, while also ensuring that services remain high quality, responsive and financially sustainable.Key Responsibilities Lead the charity as its senior representative and ambassador, building strong external relationships and raising the organisation s profileWork with the Board to shape and deliver strategy, business planning and long-term sustainabilityDrive service development and identify opportunities to grow and expand reach and impactDevelop and diversify income streams, with a strong emphasis on reducing reliance on grants and tendersOversee service delivery, operations and organisational performanceLead and develop staff, volunteers and senior managersEnsure effective financial management, governance, compliance and risk management About YouThis role is likely to suit someone who enjoys building organisations, growing services, developing new income opportunities and working externally as well as internally. You will understand how to balance mission with sustainability and will be motivated by the chance to lead an organisation that is ambitious about both its impact and its future.Essential experience Senior leadership experience in a charity, not-for-profit or other relevant organisation, or in a comparable leadership role with clearly transferable experiencePartnership development and external stakeholder managementBusiness planning, service development and organisational growthIncome generation, fundraising, contract management or commercial developmentFinancial management, including budgeting and delivery against income and cost targetsLeading and developing staff and teamsGovernance, risk management and implementing effective controls Desirable experience Experience or knowledge of disability, sensory support, health, social care or community servicesExperience of leading organisational change Essential skills and attributes Strategic and commercially awareStrong leadership and relationship-building skillsA confident communicator who can influence and inspire confidenceAble to identify opportunities and turn them into practical actionInclusive, resilient and collaborative in approachUnderstanding of, or empathy with, the people and communities SAM supports Additional requirements Degree-level education or equivalent professional qualificationAccess to a car for work purposesClean driving licenceHead Office is in Gateshead and there is a second premises in South Shields. You will be required to physically cover both offices Equality and Diversity"We value diversity and promote equality. We welcome applications from all sections of society and are happy to discuss reasonable adjustments to support your application."What happens next?Please apply online. The agent, Hiring People, will then contact you directly about the next steps. If shortlisted, you may be asked to complete a short video interview. Please be sure to check your junk/spam.Candidates must be eligible to live and work in the UK.
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
Apr 17, 2026
Full time
Job Title: Housing & Support Officer (Level 1 / Level 2) Location: Swindon Hours: (Apply online only) or (Apply online only) Salary: £27,000 per annum Job Overview We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. Key Responsibilities Provide housing management, tenancy sustainment, and resettlement support to clients. Process referrals and complete assessments to determine suitability for services. Manage an allocated caseload effectively, ensuring timely support and accurate records. Develop personalised support plans focused on housing goals, independence, and wellbeing. Carry out regular reviews and monitor progress against agreed outcomes. Support clients with accessing benefits, budgeting, charitable grants, and income maximisation. Liaise with landlords, housing providers, support agencies, and statutory services. Advocate on behalf of clients to access appropriate services and opportunities. Manage breaches of tenancy/licence agreements in line with procedures. Maintain accurate case notes, records, and database systems. Assist in reducing void periods and ensuring properties are occupied promptly. Conduct health & safety checks on properties and report repairs or maintenance issues. Support rent recovery processes and work with relevant teams regarding arrears. Attend client meetings, case reviews, and multi-agency meetings as required. Provide reports, statistical information, and case studies when needed. Contribute to team meetings, training, and continuous service improvement. Provide cover for colleagues during absence when required. Work occasional evenings or weekends where service delivery requires it. Requirements Essential Skills & Experience Experience working in housing, homelessness, support work, social care, or a related field. Strong understanding of the challenges faced by vulnerable adults. Excellent communication skills, both written and verbal. Ability to build professional relationships and motivate clients positively. Good organisational skills with the ability to manage a busy caseload. Strong IT skills including Microsoft Office and case management systems. High levels of confidentiality, professionalism, and attention to detail. Ability to work independently and as part of a team. Flexible and adaptable approach to work. Full UK driving licence and access to a vehicle is essential. Benefits Mileage paid at 45p per mile for business travel. Ongoing training and development opportunities. Supportive team environment. Career progression opportunities. Competitive salary and benefits package. Compliance Requirements Enhanced DBS check required. Right to work in the UK. Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies. Apply Now If you are a serious applicant who meets the above criteria and is looking to join a successful and growing team, we want to hear from you. This role offers an excellent opportunity for career progression and the chance to become a valued permanent member of staff. Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don t have a CV? Call the office on (phone number removed) and the team will help you with your registration. Gap Personnel is acting as an employment business.
Ashfield District Council
Kirkby-in-ashfield, Nottinghamshire
Ashfield District Council have an exciting opportunity for a Housing Needs Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, 12 months fixed term contract , (maternity cover) and in return, you will receive a competitive salary of £32,061 £34,434 per annum pay award pending. The Lettings Team is seeking to appoint a Housing Needs Officer to help support and advise applicants in urgent housing need. The successful candidate will ensure applicants can understand and actively participate in the lettings process. A focus of the role will be proactive engagement with applicants with multiple needs, those who may otherwise struggle to find suitable accommodation without assistance. The postholder will investigate and assess complex housing applications, working with the applicant and their support agencies to understand their needs and ensure they are correctly prioritised for rehousing. There is also a strong link with our Housing Options (homelessness) Service, with this post ensuring a seamless transition from one service to the other. The postholder will have excellent communication and interpersonal skills. They must also be an excellent problem solver, a person who can think creatively to find solutions to complex issues. Closing date: 21 April 2026 Interview date: 28 April 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Housing Needs Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Apr 17, 2026
Contractor
Ashfield District Council have an exciting opportunity for a Housing Needs Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, 12 months fixed term contract , (maternity cover) and in return, you will receive a competitive salary of £32,061 £34,434 per annum pay award pending. The Lettings Team is seeking to appoint a Housing Needs Officer to help support and advise applicants in urgent housing need. The successful candidate will ensure applicants can understand and actively participate in the lettings process. A focus of the role will be proactive engagement with applicants with multiple needs, those who may otherwise struggle to find suitable accommodation without assistance. The postholder will investigate and assess complex housing applications, working with the applicant and their support agencies to understand their needs and ensure they are correctly prioritised for rehousing. There is also a strong link with our Housing Options (homelessness) Service, with this post ensuring a seamless transition from one service to the other. The postholder will have excellent communication and interpersonal skills. They must also be an excellent problem solver, a person who can think creatively to find solutions to complex issues. Closing date: 21 April 2026 Interview date: 28 April 2026 Why not click apply today? Don t miss out on this opportunity to develop your career as our Housing Needs Officer. Canvassing of Members of the Council (directly or indirectly) for any appointment shall disqualify the candidate for that appointment. Applicants should disclose if they are related to a Member or Officer of the Authority. Ashfield District Council is an Equal Opportunities employer and welcomes applications from all sections of the Community.
Housing Officer This is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Housing Support Officer, Tenancy Officer, Supported Housing Worker, Accommodation Officer, Hostel Support Worker, Key Worker, Residential Support Worker, Tenancy Support Officer, Supported Housing Officer SALARY: £26,299 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours total spread across Monday to Friday (with occasional requests to help cover evenings/weekdays) JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer to support vulnerable individuals experiencing homelessness and complex needs within a supported housing environment. As a Housing Officer you will deliver high-quality housing management, tenancy support and safeguarding, ensuring residents are supported to sustain their accommodation and move towards independent living. Working closely with residents, external agencies and stakeholders, the Housing Officer will manage tenancies, address anti-social behaviour, and coordinate access to support services such as mental health, substance misuse and welfare benefits. This role requires strong communication, organisation and problem-solving skills, with a proactive and person-centred approach to delivering effective housing services. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Officer include: Housing Management Delivery: Provide effective housing and tenancy management across allocated accommodation Property Inspections: Conduct regular property checks to ensure compliance with housing standards and health and safety regulations Resident Support: Offer guidance, signposting and access to external services to support resident wellbeing Tenancy Sustainment: Support residents to understand their rights and responsibilities and maintain successful tenancies Safeguarding Responsibilities: Promote safeguarding and ensure the safety of residents and staff at all times Risk Management: Maintain, review and communicate risk assessments and support plans Void Management: Ensure void properties are prepared and re-let promptly Income Management: Maximise rent and service charge collection Record Keeping: Maintain accurate and up-to-date records using internal systems Multi-Agency Working: Liaise with local authorities, support services and stakeholders to coordinate support Health and Safety Compliance: Carry out safety inspections and respond to incidents in line with procedures Resident Engagement: Build positive relationships, motivate residents and support progression into independent accommodation CANDIDATE REQUIREMENTS Previous experience in housing management, tenancy support or supported housing Experience working with vulnerable individuals, including those with mental health or substance misuse needs Knowledge of safeguarding principles and risk assessment processes Experience managing anti-social behaviour and tenancy-related issues Strong communication and interpersonal skills with the ability to build effective relationships Good organisational skills with the ability to prioritise workload and manage competing demands Experience with record keeping, reporting and case management systems Ability to work independently and as part of a team in a dynamic environment Understanding of housing standards, health and safety and compliance requirements A proactive, flexible and person-centred approach to supporting residents This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14535 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Apr 17, 2026
Full time
Housing Officer This is an excellent opportunity for a Housing Officer with experience in housing management, tenancy support, safeguarding and resident engagement to support vulnerable individuals and promote independent living. If you've also worked in the following roles, we'd also like to hear from you: Housing Support Worker, Housing Support Officer, Tenancy Officer, Supported Housing Worker, Accommodation Officer, Hostel Support Worker, Key Worker, Residential Support Worker, Tenancy Support Officer, Supported Housing Officer SALARY: £26,299 per annum + Benefits LOCATION: Birkenhead, Wirral, North West England (CH41) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours total spread across Monday to Friday (with occasional requests to help cover evenings/weekdays) JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer to support vulnerable individuals experiencing homelessness and complex needs within a supported housing environment. As a Housing Officer you will deliver high-quality housing management, tenancy support and safeguarding, ensuring residents are supported to sustain their accommodation and move towards independent living. Working closely with residents, external agencies and stakeholders, the Housing Officer will manage tenancies, address anti-social behaviour, and coordinate access to support services such as mental health, substance misuse and welfare benefits. This role requires strong communication, organisation and problem-solving skills, with a proactive and person-centred approach to delivering effective housing services. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Housing Officer include: Housing Management Delivery: Provide effective housing and tenancy management across allocated accommodation Property Inspections: Conduct regular property checks to ensure compliance with housing standards and health and safety regulations Resident Support: Offer guidance, signposting and access to external services to support resident wellbeing Tenancy Sustainment: Support residents to understand their rights and responsibilities and maintain successful tenancies Safeguarding Responsibilities: Promote safeguarding and ensure the safety of residents and staff at all times Risk Management: Maintain, review and communicate risk assessments and support plans Void Management: Ensure void properties are prepared and re-let promptly Income Management: Maximise rent and service charge collection Record Keeping: Maintain accurate and up-to-date records using internal systems Multi-Agency Working: Liaise with local authorities, support services and stakeholders to coordinate support Health and Safety Compliance: Carry out safety inspections and respond to incidents in line with procedures Resident Engagement: Build positive relationships, motivate residents and support progression into independent accommodation CANDIDATE REQUIREMENTS Previous experience in housing management, tenancy support or supported housing Experience working with vulnerable individuals, including those with mental health or substance misuse needs Knowledge of safeguarding principles and risk assessment processes Experience managing anti-social behaviour and tenancy-related issues Strong communication and interpersonal skills with the ability to build effective relationships Good organisational skills with the ability to prioritise workload and manage competing demands Experience with record keeping, reporting and case management systems Ability to work independently and as part of a team in a dynamic environment Understanding of housing standards, health and safety and compliance requirements A proactive, flexible and person-centred approach to supporting residents This role requires an Enhanced DBS check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14535 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Birkenhead, Wirral, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 17, 2026
Contractor
We're recruiting an experienced Temporary Accommodation Placement Officer to join a busy local authority housing service, supporting the placement of homeless households into suitable emergency and temporary accommodation. This is a fast-paced, frontline role focused on sourcing and allocating temporary accommodation in line with statutory duties. The successful candidate will play a key role in ensuring residents are placed into safe, suitable and affordable accommodation while receiving clear advice and support throughout the process. The Role - Manage the end-to-end temporary accommodation placement process, ensuring homeless households are placed into suitable accommodation in line with statutory duties. - Source and book temporary accommodation on a daily basis, including emergency and interim placements. - Assess applicants' housing needs, ensuring suitability, affordability and support requirements are fully considered. - Conduct difficult conversations with residents, including refusal of offers and discharge of duty decisions where required. - Sign up households into temporary accommodation, ensuring all documentation is completed accurately, including housing benefit applications. - Provide clear housing advice, guidance and support to residents on their housing options, including temporary and longer-term solutions. - Work collaboratively with Housing Options, Homelessness and other housing services to achieve positive outcomes for residents. - Arrange and coordinate moves into and out of temporary accommodation, including transport, removals, storage and interpreting services. - Support emergency decants and transfers, ensuring residents are moved quickly and safely when required. - Maintain accurate and up-to-date records on housing management systems, ensuring compliance with legal and operational requirements. - Ensure all placements and decisions are made in line with housing legislation, policies and procedures. - Support a customer-focused service, ensuring residents receive a compassionate and responsive experience. - Contribute to service improvements by identifying trends, challenges and opportunities to enhance delivery. Key Requirements - Experience working within a local authority or housing association in a temporary accommodation, homelessness or housing options role. - Strong understanding of housing legislation, particularly in relation to homelessness duties and temporary accommodation. - Experience assessing housing needs and making suitability decisions for accommodation placements. - Ability to manage a high-volume workload in a fast-paced environment. - Experience working in a customer-facing role, supporting vulnerable residents and handling complex situations. - Confidence in managing difficult conversations, including refusals and sensitive casework. - Strong communication skills, both written and verbal, with the ability to adapt to different audiences. - Good IT skills and experience using housing or case management systems. - Strong organisational and administrative skills, with attention to detail in record keeping. - Ability to work collaboratively with internal teams and external partners. - Understanding of safeguarding, equality, diversity and inclusion within housing services. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Temporary Accommodation Officers and Homelessness professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Clarion Housing Group Limited
Haywards Heath, Sussex
Location: Hybrid/Haywards Heath, Dorking or Tonbridge Salary: £34,624 - £45,307 per annum Hours: 36 per week Contract Type: Permanent Are you passionate about enhancing people's lives by helping them to develop their digital skills and enabling them to get online for good? Working as part of an award-winning team, you'll play a vital role in delivering our national digital support and skills programme. Your responsibilities will include: Managing relationships, agreements and contracts with grant funded and contracted delivery partners; delivering digital guidance and device solutions to Clarion residents; recruiting and managing volunteer Clarion Futures & Digital Champions and maintaining accurate and up to date information on our CRM, Pathway. Through collaboration with colleagues across Clarion Futures and the Group, you'll help ensure that digitally excluded individuals and communities have the opportunity to improve their lives through digital inclusion. To succeed in this role, you'll demonstrate experience of relationship and project management and the ability to work with a range of stakeholders to support the delivery of organisational goals. You will have experience of resident and community engagement, particularly working with individuals facing multiple barriers to getting online, seeking employment and accessing services. Effective communication skills will be invaluable in this role as you will need to be able to engage with a diverse range of people. You will also need to be well organised to manage your diary and competing priorities, ensuring high levels of data and record accuracy at all times. This is a hybrid role with a base location at our office in either Haywards Heath, Dorking or Tonbridge. You'll spend 3 days per week on average on site at an office, visiting customers, volunteers and/or delivery partners across the south and south west region. Please review the full role profile on our website before applying. Closing Date: Thursday 30th April 2026 at midnight. Interviews are likely to take place in Islington, London on Thursday 21st & Thurs 28th May At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Candidates must have the ability to travel throughout the South & Southwest region and support colleagues elsewhere on an as required basis. This post is subject to Basic Criminal Record Check Clearance.
Apr 17, 2026
Full time
Location: Hybrid/Haywards Heath, Dorking or Tonbridge Salary: £34,624 - £45,307 per annum Hours: 36 per week Contract Type: Permanent Are you passionate about enhancing people's lives by helping them to develop their digital skills and enabling them to get online for good? Working as part of an award-winning team, you'll play a vital role in delivering our national digital support and skills programme. Your responsibilities will include: Managing relationships, agreements and contracts with grant funded and contracted delivery partners; delivering digital guidance and device solutions to Clarion residents; recruiting and managing volunteer Clarion Futures & Digital Champions and maintaining accurate and up to date information on our CRM, Pathway. Through collaboration with colleagues across Clarion Futures and the Group, you'll help ensure that digitally excluded individuals and communities have the opportunity to improve their lives through digital inclusion. To succeed in this role, you'll demonstrate experience of relationship and project management and the ability to work with a range of stakeholders to support the delivery of organisational goals. You will have experience of resident and community engagement, particularly working with individuals facing multiple barriers to getting online, seeking employment and accessing services. Effective communication skills will be invaluable in this role as you will need to be able to engage with a diverse range of people. You will also need to be well organised to manage your diary and competing priorities, ensuring high levels of data and record accuracy at all times. This is a hybrid role with a base location at our office in either Haywards Heath, Dorking or Tonbridge. You'll spend 3 days per week on average on site at an office, visiting customers, volunteers and/or delivery partners across the south and south west region. Please review the full role profile on our website before applying. Closing Date: Thursday 30th April 2026 at midnight. Interviews are likely to take place in Islington, London on Thursday 21st & Thurs 28th May At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Candidates must have the ability to travel throughout the South & Southwest region and support colleagues elsewhere on an as required basis. This post is subject to Basic Criminal Record Check Clearance.
Tenancy Support Officer (Rent Team) Reporting to: Rent Team Lead Working Pattern: Full-time (mix of field and office-based work) This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support. Key Responsibilities Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues Engage with non-responsive or vulnerable tenants to support rent payment and communication Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms) Gather and relay key information back to the Rent Team Mediate and problem-solve tenant issues to support rent recovery Encourage and support tenants in maintaining or reinstating benefit claims Build rapport and maintain positive relationships with tenants Maintain accurate records of visits and interactions Work closely with the office-based Rent Team to follow through on cases Key Requirements Strong interpersonal and communication skills Full clean driving license (essential) (own vehicle is preferred) Excellent ability to deal with people face to face and over the phone Empathetic but firm approach when dealing with challenging situations Problem-solving mindset with strong initiative IT skills Desirable (Not Essential) Experience in housing, lettings, or rent arrears Knowledge of housing benefits or Universal Credit Experience working with vulnerable individuals What's on offer: Bonus scheme Opportunity for a company vehicle after probation (or earlier for the right candidate) Free parking Fuel cost and mileage covered for work
Apr 17, 2026
Full time
Tenancy Support Officer (Rent Team) Reporting to: Rent Team Lead Working Pattern: Full-time (mix of field and office-based work) This is a fantastic opportunity for a real "people person", to support the Rent Team of this growing property maintenance company . You will manage tenant relationships and rent accounts. The successful candidate will act as a bridge between tenants and the office, particularly engaging with individuals who are difficult to contact or require additional support. Key Responsibilities Liaise with residential tenants over the phone and at their properties across London to establish contact and resolve issues Engage with non-responsive or vulnerable tenants to support rent payment and communication Assist tenants with completing paperwork (e.g., housing benefit or Universal Credit forms) Gather and relay key information back to the Rent Team Mediate and problem-solve tenant issues to support rent recovery Encourage and support tenants in maintaining or reinstating benefit claims Build rapport and maintain positive relationships with tenants Maintain accurate records of visits and interactions Work closely with the office-based Rent Team to follow through on cases Key Requirements Strong interpersonal and communication skills Full clean driving license (essential) (own vehicle is preferred) Excellent ability to deal with people face to face and over the phone Empathetic but firm approach when dealing with challenging situations Problem-solving mindset with strong initiative IT skills Desirable (Not Essential) Experience in housing, lettings, or rent arrears Knowledge of housing benefits or Universal Credit Experience working with vulnerable individuals What's on offer: Bonus scheme Opportunity for a company vehicle after probation (or earlier for the right candidate) Free parking Fuel cost and mileage covered for work
PA to the Chief Sustainability Officer & Head of Physical Markets page is loaded PA to the Chief Sustainability Officer & Head of Physical Marketslocations: UK-Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: R003788PA to the Chief Sustainability Officer & Head of Physical Markets Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: F - Officer Reporting Line: (UK Division) Sustainability and Physical Markets Location: UK-London Worker Type: PermanentThe London Metal Exchange is the world centre for industrial metals trading. Most of the world's non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.The Sustainability and Physical Markets team ("SPM") is responsible for the strategy, delivery, and operation of the LME's physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME's physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME's physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role works across all aspects of SPM, working closely with the Chief Sustainability Officer + Head of Physical Markets and the SPM Chief of Staff ("CoS") to ensure the team is working effectively, remains organised and acts as one overarching department. The role primarily supports the Chief Sustainability Officer + Head of Physical Markets and the SPM CoS but extended to other SPM management team members where possible for basic support such as meetings, travel and expenses. It will assist the SPM CoS with reporting and presentations where appropriate and other areas that support the SPM team in delivering its objectives. It will provide a key point of contact for external and internal stakeholders contacting the SPM team, as well as having the opportunity to provide input into a broad range of areas across SPM, helping shape the sustainability and physical market offering of the LME. Responsibilities: This role supports the daily operation of SPM. This includes: Day-to-day management of the diary of the Chief Sustainability Officer + Head of Physical Markets and SPM CoS, including scheduling internal and external meetings with people located all over the world, booking meeting rooms / refreshments etc Booking travel for Chief Sustainability Officer + Head of Physical Markets and the SPM CoS in line with company policy; possibly for other management team members too (albeit only one addition likely to undertake significant travel) Be first point of contact with the SPM team for external stakeholders - provide a friendly, helpful and efficient service to all Run SPM team meetings, including room booking, meeting agenda and chairing meetings Maintaining cleanliness and orderliness of the team's digital files and records on multiple internal databases Implementing processes to improve team coordination and efficiency Meeting preparation, including collating meeting materials, proofing documents, and performing limited background research as required Note-taking in a variety of meetings that is clear and succinct, following up on action items as appropriate Providing other LME teams with briefings covering the current status of SPM activity where needed Logging purchase orders, invoices, and contracts for project expenses in line with company policy Support on managing and tracking the SPM team budget Managing deadlines for the team Organising social events Providing assistance on a range of SPM initiatives as appropriate Working towards developing knowledge of broader SPM activities Liaising with other LME and HKEX teams - especially as the assistant level to build relationships and facilitate organisation Academic and professional qualifications required: Grade 4/Grade C and above in GCSE English and Mathematics Professional administrative/secretarial qualification preferred, but not essential Required knowledge and level of experience: Demonstrable experience in an administrative or secretarial role, preferably in the same sector Skills set and core competencies required for role: Excellent communication skills, both written and oral, and experience communicating with global audiences preferred Professional and possessing good manners, able to interact with significant internal and external stakeholders Interest in learning new concepts, business areas, and skills Highly organised with strong multi-tasking and time management skills Excellent proficiency in Outlook, Word, Excel and PowerPoint Ability to prioritise among multiple individuals' demands Able to maintain confidentiality and act with discretion Confidence to follow up as required, obtaining information from multiple sources Personal qualities: Team-oriented Proactive, organised, efficient and reliable Trustworthy and discreet Positive and supportive Emotional maturityThe LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.
Apr 17, 2026
Full time
PA to the Chief Sustainability Officer & Head of Physical Markets page is loaded PA to the Chief Sustainability Officer & Head of Physical Marketslocations: UK-Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: R003788PA to the Chief Sustainability Officer & Head of Physical Markets Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: F - Officer Reporting Line: (UK Division) Sustainability and Physical Markets Location: UK-London Worker Type: PermanentThe London Metal Exchange is the world centre for industrial metals trading. Most of the world's non-ferrous metals business is conducted on the LME and the metals community uses the LME, a member of HKEX Group, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices.The Sustainability and Physical Markets team ("SPM") is responsible for the strategy, delivery, and operation of the LME's physical market and sustainability activity. This incorporates (i) the strategic development of all areas of the LME's physical ecosystem including future commercialisation, sustainability, overall management of physical market relationships including producers of LME-listed brands, (ii) the operation of the LME's physical network including LME warehousing, operation of the LME approved brands list, and LME responsible sourcing, and (iii) the operation of the systems that support and deliver this work and management of all related regulatory requirements including operational resilience. The SPM team is split into three closely linked sub-divisions to manage these activities, responsible for development and strategic activities, operational activities, or systems management. This role works across all aspects of SPM, working closely with the Chief Sustainability Officer + Head of Physical Markets and the SPM Chief of Staff ("CoS") to ensure the team is working effectively, remains organised and acts as one overarching department. The role primarily supports the Chief Sustainability Officer + Head of Physical Markets and the SPM CoS but extended to other SPM management team members where possible for basic support such as meetings, travel and expenses. It will assist the SPM CoS with reporting and presentations where appropriate and other areas that support the SPM team in delivering its objectives. It will provide a key point of contact for external and internal stakeholders contacting the SPM team, as well as having the opportunity to provide input into a broad range of areas across SPM, helping shape the sustainability and physical market offering of the LME. Responsibilities: This role supports the daily operation of SPM. This includes: Day-to-day management of the diary of the Chief Sustainability Officer + Head of Physical Markets and SPM CoS, including scheduling internal and external meetings with people located all over the world, booking meeting rooms / refreshments etc Booking travel for Chief Sustainability Officer + Head of Physical Markets and the SPM CoS in line with company policy; possibly for other management team members too (albeit only one addition likely to undertake significant travel) Be first point of contact with the SPM team for external stakeholders - provide a friendly, helpful and efficient service to all Run SPM team meetings, including room booking, meeting agenda and chairing meetings Maintaining cleanliness and orderliness of the team's digital files and records on multiple internal databases Implementing processes to improve team coordination and efficiency Meeting preparation, including collating meeting materials, proofing documents, and performing limited background research as required Note-taking in a variety of meetings that is clear and succinct, following up on action items as appropriate Providing other LME teams with briefings covering the current status of SPM activity where needed Logging purchase orders, invoices, and contracts for project expenses in line with company policy Support on managing and tracking the SPM team budget Managing deadlines for the team Organising social events Providing assistance on a range of SPM initiatives as appropriate Working towards developing knowledge of broader SPM activities Liaising with other LME and HKEX teams - especially as the assistant level to build relationships and facilitate organisation Academic and professional qualifications required: Grade 4/Grade C and above in GCSE English and Mathematics Professional administrative/secretarial qualification preferred, but not essential Required knowledge and level of experience: Demonstrable experience in an administrative or secretarial role, preferably in the same sector Skills set and core competencies required for role: Excellent communication skills, both written and oral, and experience communicating with global audiences preferred Professional and possessing good manners, able to interact with significant internal and external stakeholders Interest in learning new concepts, business areas, and skills Highly organised with strong multi-tasking and time management skills Excellent proficiency in Outlook, Word, Excel and PowerPoint Ability to prioritise among multiple individuals' demands Able to maintain confidentiality and act with discretion Confidence to follow up as required, obtaining information from multiple sources Personal qualities: Team-oriented Proactive, organised, efficient and reliable Trustworthy and discreet Positive and supportive Emotional maturityThe LME is committed to creating a diverse environment and is proud to be an equal opportunity employer. In recruiting for our teams, we welcome the unique contributions that you can bring in terms of education, ethnicity, race, sex, gender identity, expression and reassignment, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. In doing so, we want every LME employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through its pioneering Connect schemes, increasingly diversified product ecosystem and its deep, liquid and international markets.HKEX is a purpose-led organisation which, across its business and through the work of HKEX Foundation, seeks to connect, promote and progress its markets and the communities it supports for the prosperity of all.
Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!
Apr 17, 2026
Contractor
Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!
Financial Assessment Officer Annual Salary: £28.00/hour (Umbrella) Location: Wembley HA9 Job Type: Temp until end of October 2026 We are seeking two experienced Financial Assessment Officers. The ideal candidates will have a strong background in financial assessments for care packages, with proficiency in Mosaic and a strong preference for experience in Abacus. This role requires a positive, can-do attitude and the ability to hit the ground running. Day-to-day of the role: Assess, review, or reconsider entitlement to various support schemes such as Housing Benefit, Council Tax Support, Social Care financial assistance, and concessionary travel, ensuring compliance with current legislation and targeted timescales. Resolve customer contacts at the first point of contact, ensuring high-quality service delivery across various access channels. Liaise effectively with customers, representatives, landlords, and internal and external stakeholders to resolve all claim types. Handle complex benefit cases, including investigating and resolving customer disputes, considering backdating requests, and dealing with cases involving deprivation of capital. Maintain and update Council Tax accounts, manage overpayments, and undertake home visits if required. Undertake assessments for Residential and Domiciliary care to ensure accurate contributions and maximise revenue. Required Skills & Qualifications: Experience in financial assessments for care packages. Proficiency in Mosaic is required; experience in Abacus is strongly desired. Excellent knowledge of relevant IT systems, policy, and procedures. Ability to understand and assimilate information, analyse conflicting sources of information, and make sound reasoned decisions. Excellent interpersonal, verbal, and written communication skills. Ability to work independently and as part of a team, managing a high workload under pressure. To apply for the Financial Assessment Officer position, please submit your CV detailing your relevant experience.
Apr 17, 2026
Seasonal
Financial Assessment Officer Annual Salary: £28.00/hour (Umbrella) Location: Wembley HA9 Job Type: Temp until end of October 2026 We are seeking two experienced Financial Assessment Officers. The ideal candidates will have a strong background in financial assessments for care packages, with proficiency in Mosaic and a strong preference for experience in Abacus. This role requires a positive, can-do attitude and the ability to hit the ground running. Day-to-day of the role: Assess, review, or reconsider entitlement to various support schemes such as Housing Benefit, Council Tax Support, Social Care financial assistance, and concessionary travel, ensuring compliance with current legislation and targeted timescales. Resolve customer contacts at the first point of contact, ensuring high-quality service delivery across various access channels. Liaise effectively with customers, representatives, landlords, and internal and external stakeholders to resolve all claim types. Handle complex benefit cases, including investigating and resolving customer disputes, considering backdating requests, and dealing with cases involving deprivation of capital. Maintain and update Council Tax accounts, manage overpayments, and undertake home visits if required. Undertake assessments for Residential and Domiciliary care to ensure accurate contributions and maximise revenue. Required Skills & Qualifications: Experience in financial assessments for care packages. Proficiency in Mosaic is required; experience in Abacus is strongly desired. Excellent knowledge of relevant IT systems, policy, and procedures. Ability to understand and assimilate information, analyse conflicting sources of information, and make sound reasoned decisions. Excellent interpersonal, verbal, and written communication skills. Ability to work independently and as part of a team, managing a high workload under pressure. To apply for the Financial Assessment Officer position, please submit your CV detailing your relevant experience.
As Grants and Outreach Officer, you will play a key role in driving Electrical Safety First s mission to reduce deaths, injuries, and accidents caused by electricity, particularly for the most vulnerable in society. You will help manage the Charity s grant scheme programme, which distributes £1,000,000 annually to fund community-based initiatives that raise awareness of electrical safety and reduce risks for those who face the most danger. Through this, you will help empower local organisations to create tangible change in their communities. In addition to helping administer the grant scheme, you ll support the Charity s outreach initiatives, working closely with the Senior Grants and Outreach Officer to identify opportunities to expand the charity s reach and partnerships. The charity s outreach work goes beyond working with grant partners to maximise impact. It also involves identifying and developing partnerships with organisations that enable us to reach the most at-risk and hard-to-reach groups, working with them as trusted intermediaries, and supporting the development of longer-term, sustainable projects that deliver lasting impact. This includes proactively engaging with grant recipients and partners, visiting funded projects to see first-hand the difference our work is making in educating people and saving lives, raising the profile of the charity, and ensuring outreach activity supports wider organisational objectives, including policy and public affairs priorities. As this role sits within the Public Affairs and Policy team, there will be opportunities to connect grant and outreach work to the charity s wider UK public affairs activity. This may include supporting work on key issues such as product safety, housing, and net zero, and occasional opportunities to support the team s engagement with political stakeholders. This is a unique opportunity to combine grant management and outreach, while gaining experience in public affairs, all with the goal of helping protect lives and making a real difference at a national and local level. Working With Us This is a hybrid role, with the office located in Borough, a short walk from London Bridge. There are expectations for travel around the UK as part of supporting grant recipients and outreach work. Additional Information Applications will close on 17th May, though please note that we may close the application sooner depending on the number of applications received, so we would encourage you to apply as soon as you are able. Successful applicants will be contacted to arrange an interview, which will involve a task to be specified closer to the time. Unfortunately due to capacity, we will be unable to contact unsuccessful candidates. Our Benefits 25 days holiday a year (plus bank and public holidays) Festive Break (Discretionary): Up to three extra paid days off between Christmas and New Year Employee assistance programme Employee discount platform Hybrid working Learning opportunities Life assurance Loyalty awards Workplace pension scheme Private medical insurance (Optional) Use of Artificial Intelligence by candidates We recognise that many candidates find Artificial Intelligence to be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Please therefore do not solely rely on AI for your application.
Apr 17, 2026
Full time
As Grants and Outreach Officer, you will play a key role in driving Electrical Safety First s mission to reduce deaths, injuries, and accidents caused by electricity, particularly for the most vulnerable in society. You will help manage the Charity s grant scheme programme, which distributes £1,000,000 annually to fund community-based initiatives that raise awareness of electrical safety and reduce risks for those who face the most danger. Through this, you will help empower local organisations to create tangible change in their communities. In addition to helping administer the grant scheme, you ll support the Charity s outreach initiatives, working closely with the Senior Grants and Outreach Officer to identify opportunities to expand the charity s reach and partnerships. The charity s outreach work goes beyond working with grant partners to maximise impact. It also involves identifying and developing partnerships with organisations that enable us to reach the most at-risk and hard-to-reach groups, working with them as trusted intermediaries, and supporting the development of longer-term, sustainable projects that deliver lasting impact. This includes proactively engaging with grant recipients and partners, visiting funded projects to see first-hand the difference our work is making in educating people and saving lives, raising the profile of the charity, and ensuring outreach activity supports wider organisational objectives, including policy and public affairs priorities. As this role sits within the Public Affairs and Policy team, there will be opportunities to connect grant and outreach work to the charity s wider UK public affairs activity. This may include supporting work on key issues such as product safety, housing, and net zero, and occasional opportunities to support the team s engagement with political stakeholders. This is a unique opportunity to combine grant management and outreach, while gaining experience in public affairs, all with the goal of helping protect lives and making a real difference at a national and local level. Working With Us This is a hybrid role, with the office located in Borough, a short walk from London Bridge. There are expectations for travel around the UK as part of supporting grant recipients and outreach work. Additional Information Applications will close on 17th May, though please note that we may close the application sooner depending on the number of applications received, so we would encourage you to apply as soon as you are able. Successful applicants will be contacted to arrange an interview, which will involve a task to be specified closer to the time. Unfortunately due to capacity, we will be unable to contact unsuccessful candidates. Our Benefits 25 days holiday a year (plus bank and public holidays) Festive Break (Discretionary): Up to three extra paid days off between Christmas and New Year Employee assistance programme Employee discount platform Hybrid working Learning opportunities Life assurance Loyalty awards Workplace pension scheme Private medical insurance (Optional) Use of Artificial Intelligence by candidates We recognise that many candidates find Artificial Intelligence to be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Please therefore do not solely rely on AI for your application.
Income Officer £35,750 Southend-on-Sea Permanent, Full Time We are looking for an Income Officer to be responsible for supporting customers proactively in a variety of ways to manage their rent account effectively and to prevent arrears. They will provide practical advice and work with a wide range of stakeholders to provide a highly professional, customer focused service to our customers. Officers will be expected to proactively support customers and ensure that accounts within their area of responsibility are well monitored, taking action where required. Our focus is to support customers by giving timely benefit and budgetary advice so they can sustain their tenancy or lease. Officers will be expected to visit customers who need advice, guidance, and support with regards to their account. What you'll be doing To identify risk of tenancy/lease failure through all contact with customers. Actively address this through budgeting and benefit advice, guidance, referral, and cross-team working. Ensure customers receive the support they need to maximise their income and looking at opportunities to enable them to be financially stable. To maximise rental income and promote tenancy sustainment, exercising judgement and adapting the income management approach to the circumstances and needs of the individual/household. This will include using various communication methods i.e., letters, text, email as well as visits to customers' homes. To manage a caseload of both current and former accounts, including any associated court or legal costs; in accordance with our policies and procedures, but also taking a proactive approach to preventing arrears and limiting the risk of escalating debt. This will include but is not limited to liaising with D.W.P, Housing Benefit departments and Lenders to ensure income is maximised and arrears minimised. Making referrals to our Benefit Coaches, or appropriate external agencies for debt advice. To approach contentious and complex issues with tact and sensitivity, using interviewing skills to facilitate favourable outcomes for all parties. What we are looking for Full driving license and access to a vehicle for work purposes. Experience of working to and meeting deadlines. Experience in coordinating and prioritising own workload. Commitment to delivering excellence in customer service at all times. Experience of dealing with vulnerable people Please note the office expectancy of this role is as follows: This role will be expected in the office 2 days a week, with at least 1 day of travelling to your patch a week, however this could vary. We recommend being in the office full time initially for a period of training and support from the team. Benefits The salary for this post will be £35,750 Per Annum. Location: Southend-on-Sea Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment. The Company We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
Apr 17, 2026
Full time
Income Officer £35,750 Southend-on-Sea Permanent, Full Time We are looking for an Income Officer to be responsible for supporting customers proactively in a variety of ways to manage their rent account effectively and to prevent arrears. They will provide practical advice and work with a wide range of stakeholders to provide a highly professional, customer focused service to our customers. Officers will be expected to proactively support customers and ensure that accounts within their area of responsibility are well monitored, taking action where required. Our focus is to support customers by giving timely benefit and budgetary advice so they can sustain their tenancy or lease. Officers will be expected to visit customers who need advice, guidance, and support with regards to their account. What you'll be doing To identify risk of tenancy/lease failure through all contact with customers. Actively address this through budgeting and benefit advice, guidance, referral, and cross-team working. Ensure customers receive the support they need to maximise their income and looking at opportunities to enable them to be financially stable. To maximise rental income and promote tenancy sustainment, exercising judgement and adapting the income management approach to the circumstances and needs of the individual/household. This will include using various communication methods i.e., letters, text, email as well as visits to customers' homes. To manage a caseload of both current and former accounts, including any associated court or legal costs; in accordance with our policies and procedures, but also taking a proactive approach to preventing arrears and limiting the risk of escalating debt. This will include but is not limited to liaising with D.W.P, Housing Benefit departments and Lenders to ensure income is maximised and arrears minimised. Making referrals to our Benefit Coaches, or appropriate external agencies for debt advice. To approach contentious and complex issues with tact and sensitivity, using interviewing skills to facilitate favourable outcomes for all parties. What we are looking for Full driving license and access to a vehicle for work purposes. Experience of working to and meeting deadlines. Experience in coordinating and prioritising own workload. Commitment to delivering excellence in customer service at all times. Experience of dealing with vulnerable people Please note the office expectancy of this role is as follows: This role will be expected in the office 2 days a week, with at least 1 day of travelling to your patch a week, however this could vary. We recommend being in the office full time initially for a period of training and support from the team. Benefits The salary for this post will be £35,750 Per Annum. Location: Southend-on-Sea Learning and development opportunities Healthcare cash plan Robust employee reward and recognition programme Free and confidential Employee Assistance Programme Volunteering programme Competitive pension scheme 25 days annual leave per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. 37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at Delta Housing Ltd. Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment. The Company We're a local housing association that's passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don't stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.
We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officer to join a supported accommodation service in Leicester. This is a temporary opportunity with an immediate start, offering part-time hours (28 per week) and the potential to apply for a permanent role. This is a frontline, customer-facing role within a small supported housing scheme, working with individuals who are homeless or at risk of homelessness, including those with complex needs. Key Responsibilities of a Housing Support Officer: Provide day-to-day frontline support to residents within supported accommodation Carry out routine health & safety checks across the scheme Support residents with housing applications and move-on plans into independent accommodation Work closely with local authority housing teams on referrals and placements Support individuals with complex needs, including substance misuse, mental health challenges, and offending histories Maintain accurate and up-to-date support plans and case notes Conduct regular keywork sessions and risk assessments with residents Support residents to develop independent living skills (e.g. budgeting, tenancy sustainment, accessing services) Manage low-level tenancy-related issues, including rent awareness and property upkeep Respond appropriately to incidents, safeguarding concerns, and anti-social behaviour Liaise with external agencies and support services to coordinate holistic support Offer flexible cover across nearby services when required What We'd Love To See From You as a Housing Support Officer: Previous experience in supported housing, homelessness services, hostel work, or similar frontline roles Confident supporting individuals with complex needs Practical knowledge of housing processes, including housing register applications Ability to carry out basic health & safety checks reliably Flexible approach to working across services Able to work 28 hours across five days Full UK driving licence (desirable) Enhanced DBS check If this Housing Support Officer role is of interest, please apply or contact (url removed) or (url removed)
Apr 17, 2026
Full time
We are recruiting on behalf of a respected housing association in Leicestershire for a Housing Support Officer to join a supported accommodation service in Leicester. This is a temporary opportunity with an immediate start, offering part-time hours (28 per week) and the potential to apply for a permanent role. This is a frontline, customer-facing role within a small supported housing scheme, working with individuals who are homeless or at risk of homelessness, including those with complex needs. Key Responsibilities of a Housing Support Officer: Provide day-to-day frontline support to residents within supported accommodation Carry out routine health & safety checks across the scheme Support residents with housing applications and move-on plans into independent accommodation Work closely with local authority housing teams on referrals and placements Support individuals with complex needs, including substance misuse, mental health challenges, and offending histories Maintain accurate and up-to-date support plans and case notes Conduct regular keywork sessions and risk assessments with residents Support residents to develop independent living skills (e.g. budgeting, tenancy sustainment, accessing services) Manage low-level tenancy-related issues, including rent awareness and property upkeep Respond appropriately to incidents, safeguarding concerns, and anti-social behaviour Liaise with external agencies and support services to coordinate holistic support Offer flexible cover across nearby services when required What We'd Love To See From You as a Housing Support Officer: Previous experience in supported housing, homelessness services, hostel work, or similar frontline roles Confident supporting individuals with complex needs Practical knowledge of housing processes, including housing register applications Ability to carry out basic health & safety checks reliably Flexible approach to working across services Able to work 28 hours across five days Full UK driving licence (desirable) Enhanced DBS check If this Housing Support Officer role is of interest, please apply or contact (url removed) or (url removed)
Benefits Officer 3 months initially, likely to be extended Home working - Just the initial few days in the office Negotiable rates Our client is looking for 2 Benefits Officers on an initial 3-month contract to provide a first class service to the public in the granting of Housing Benefit and Council Tax Support click apply for full job details
Apr 16, 2026
Seasonal
Benefits Officer 3 months initially, likely to be extended Home working - Just the initial few days in the office Negotiable rates Our client is looking for 2 Benefits Officers on an initial 3-month contract to provide a first class service to the public in the granting of Housing Benefit and Council Tax Support click apply for full job details
A place to create moments that matter Location: North West, Hybrid with travel across the region and to other offices Salary: £47,720 per annum Contract: Permanent, 35 hours per week, Monday Friday 9am 5pm plus on call rota Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be. About the role As a Housing Manager, you ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on site in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs. A role centred on people You don t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined up service. You ll also be part of their national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you ll build relationships with local agencies, attend community meetings, and work with partners who support their customers. You ll bring clarity on team performance and highlight where support or improvements are needed. Salary The spot salary is £47,720 for applicants who fully meet the requirements. If you re still developing some skills, you may start 5 10% below the spot rate with support to progress. This role also includes an essential car user allowance. About you Good understanding of core housing management functions Passion for excellent customer experience Ability to motivate teams and drive high performance Confident working with partners and agencies Skilled in supporting officers with complex or sensitive casework CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) apply Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2: A Place to Show Your Strengths Role related presentation plus behavioural and scenario based interview, with a Congruity Questionnaire completed beforehand Planned date: 14th April at their Burnley office A place to build a future They re ambitious and want people who want to grow with them. You ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter. What you can look forward to: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Financial perks: Car leasing, salary sacrifice schemes, and discounts through their benefits platform Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance Family-friendly: Enhanced parental leave and flexible working options Career development: Management training, Leadership Academy, apprenticeships, and more This is more than a job it s a place to make an impact, feel valued, and be rewarded for what you do. They believe diversity makes them stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let them know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference to society, their customers, and your own future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-
Apr 16, 2026
Full time
A place to create moments that matter Location: North West, Hybrid with travel across the region and to other offices Salary: £47,720 per annum Contract: Permanent, 35 hours per week, Monday Friday 9am 5pm plus on call rota Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be. About the role As a Housing Manager, you ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on site in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs. A role centred on people You don t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined up service. You ll also be part of their national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you ll build relationships with local agencies, attend community meetings, and work with partners who support their customers. You ll bring clarity on team performance and highlight where support or improvements are needed. Salary The spot salary is £47,720 for applicants who fully meet the requirements. If you re still developing some skills, you may start 5 10% below the spot rate with support to progress. This role also includes an essential car user allowance. About you Good understanding of core housing management functions Passion for excellent customer experience Ability to motivate teams and drive high performance Confident working with partners and agencies Skilled in supporting officers with complex or sensitive casework CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) apply Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2: A Place to Show Your Strengths Role related presentation plus behavioural and scenario based interview, with a Congruity Questionnaire completed beforehand Planned date: 14th April at their Burnley office A place to build a future They re ambitious and want people who want to grow with them. You ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter. What you can look forward to: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Financial perks: Car leasing, salary sacrifice schemes, and discounts through their benefits platform Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance Family-friendly: Enhanced parental leave and flexible working options Career development: Management training, Leadership Academy, apprenticeships, and more This is more than a job it s a place to make an impact, feel valued, and be rewarded for what you do. They believe diversity makes them stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let them know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference to society, their customers, and your own future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-
