Project Officer (FTC) Location: Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset) Salary: £26,897 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 Please note this is a fixed term contract for 12 months. Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset). There is an expectation to travel across these locations. Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South West. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate s discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Apr 18, 2026
Contractor
Project Officer (FTC) Location: Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset) Salary: £26,897 per annum Vacancy Type: Full-time Closing date: 08 May, 2026 Please note this is a fixed term contract for 12 months. Home Based, covering the South West (Somerset, Bristol, South Gloucestershire, Bath & NE Somerset). There is an expectation to travel across these locations. Do you want to help build affordable, quality homes for those who need it most and build your career at the same time? If this sounds like you, keep reading. At Stonewater, we have some of the most significant growth targets in the sector and we re looking for a Project Officer to help support to drive forward our development programme. We understand how desperately these new homes are needed and our second strategic partnership with Guinness and Homes England has secured a further £250m, to build 4,180 additional affordable homes by 2029, giving us the long-term security we need to focus on building quality homes for those who need them most. We ve built a strong platform to deliver our goals, making this a fantastic time for new colleagues to join our organisation and be part of our next phase. Our targets are significant and mark us as one of the biggest developing Housing Associations in the country, with a ground-breaking approach to environmental standards, but it s not just numbers. Our staff truly live our values and are able to fully bring their whole selves to work every day. Putting customers at the heart and working in a collaborative, proactive and solution-focussed way makes our colleagues our biggest asset. Although this is a home based role, it will involve some occasional travel to development sites within the South West. The ability to independently travel to various sites within the region is essential. Flexibility in how this is achieved is left to the candidate s discretion. The ideal candidate will: Have an interest in or knowledge of housing is preferred, especially affordable housing. Be confident, independent, and pro-active in your approach to your work and relationships with colleagues. Have a customer focussed approach to your work. Have excellent administrative and problem-solving skills with excellent attention to detail. Have excellent verbal and written communication skills, able to contribute to the production of written reports and ensure effective project management to internal and external stakeholders. Have good numerical and organisational skills to enable you to prioritise and manage a varied workload. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one ofthe UK's largest social housing contractorsin the UK, who are currently on the look out for an experienced Resident Liaison Officerin refurbishmentprojects to join them on a permanent basis out of their Basingstoke office click apply for full job details
Apr 18, 2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one ofthe UK's largest social housing contractorsin the UK, who are currently on the look out for an experienced Resident Liaison Officerin refurbishmentprojects to join them on a permanent basis out of their Basingstoke office click apply for full job details
About The Role Tenancy Relations Officer £35,547 - £37,078 per annum, 37 hours per week Permanent contract Cirencester Agile & Homeworking About the role Are you passionate about housing standards, tenant rights, and making a real difference in peoples lives? Were introducing an exciting new Tenancy Relations Officer role in response to recent changes in rental legislation creating a unique opportunity click apply for full job details
Apr 18, 2026
Full time
About The Role Tenancy Relations Officer £35,547 - £37,078 per annum, 37 hours per week Permanent contract Cirencester Agile & Homeworking About the role Are you passionate about housing standards, tenant rights, and making a real difference in peoples lives? Were introducing an exciting new Tenancy Relations Officer role in response to recent changes in rental legislation creating a unique opportunity click apply for full job details
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Apr 18, 2026
Contractor
Neighbourhood Officer Islington, London Temp Ongoing Full Time An excellent opportunity has arisen for an experienced Neighbourhood Officer to join a respected Housing Association in Islington, delivering high-quality neighbourhood and tenancy management services to residents across a diverse London community. THE ROLE As a Neighbourhood Officer, you will be responsible for delivering a proactive, resident-focused housing management service, ensuring estates are safe, well-maintained, and communities are supported to thrive. Manage a defined patch, delivering effective tenancy and neighbourhood management services Carry out estate inspections and coordinate routine maintenance in communal areas Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches Work closely with repairs, contractors and internal teams to resolve estate-based issues Support residents with tenancy sustainment and signpost to relevant services Handle resident enquiries, complaints and complex casework in a timely and professional manner Ensure compliance with policies, procedures, and relevant housing legislation THE CANDIDATE The successful candidate will have previous experience working in a similar Neighbourhood Officer, Housing Officer or Tenancy Management role within a Housing Association or Local Authority setting. Strong knowledge of tenancy management and housing legislation Experience managing estate inspections and coordinating communal repairs/maintenance Proven track record of handling ASB and complex resident cases Excellent communication skills with the ability to build relationships with diverse communities Ability to prioritise workloads effectively and manage competing deadlines THE CONTRACT WORKING HOURS Full Time Monday-Friday 9-5 Patch based, Islington LENGTH OF CONTRACT 3 Month Contract, temp-perm RATE The pay for the role is 25.15 per hour LTD company rate. The PAYE equivalent is 21.44 per hour, inclusive of holiday. HOW TO APPLY If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further Know someone perfect for this role? We offer a 250 referral bonus for successful candidate recommendations!
Job Title: Housing Officer Type: Temporary 3-6 months (with extension possibility) Location: Gloucestershire Salary: £22.13 - £28.93 per hour Hours: 37 per week - 4 days on site/office and 1 day from home BRC are working closely with a local authority to recruit a housing officer on a temporary basis. The purpose of this role is to provide a customer focused comprehensive housing management service, focusing on rent collection, estate management and adherence to tenancy conditions covering a designated patch. Duties: To effectively manage a designated patch of properties of Council owned properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy. To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service. To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions. To monitor the conditions of the external environment of the council s neighbourhoods and implement the Asset Based Community Development approach. To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction. To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages. Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans. To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines. To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants. To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments. Skills & Requirements: Experience of tenancy management and enforcement Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations To have a good understanding of the complexity involved in tenancy management issues and ensure that the appropriate level of fairness, investigation, sensitivity support and enforcement are applied and balanced with the search for creative solutions Work subject to deadlines involving problem solving, changing circumstances or demand For more information, please call Emma Keir or Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!
Apr 18, 2026
Seasonal
Job Title: Housing Officer Type: Temporary 3-6 months (with extension possibility) Location: Gloucestershire Salary: £22.13 - £28.93 per hour Hours: 37 per week - 4 days on site/office and 1 day from home BRC are working closely with a local authority to recruit a housing officer on a temporary basis. The purpose of this role is to provide a customer focused comprehensive housing management service, focusing on rent collection, estate management and adherence to tenancy conditions covering a designated patch. Duties: To effectively manage a designated patch of properties of Council owned properties, ensuring that homes are lived in, investigate non-occupation and illegal occupancy. To ensure that tenants understand their rights and responsibilities as set out in the tenancy agreement and to assist them to sustain their tenancy To participate in community events and activities, supporting tenant engagement and delivering excellent customer service. To be aware and make the best use of tools, mechanisms, authority documents and processes to most effectively and efficiently address and resolve issues identified in all breaches of the tenancy conditions. To monitor the conditions of the external environment of the council s neighbourhoods and implement the Asset Based Community Development approach. To effectively maintain the conditions of the external environment of the managed patch, managing service contracts and encouraging tenant involvement within in the managed patch, being innovative and creative in sustaining this interaction. To manage rent accounts to prevent accrual of rent arrears in general needs housing, independent living and garages. Communicating, engaging with, and supporting tenants regarding ongoing rent and debt recovery. Apply the rent recovery procedures and ensure cases are escalated for arrear action in accordance with procedure to ensure rent arrears remain low. Negotiate affordable, and sustainable repayment plans. To monitor, identify and action any cases of tenancy fraud and safeguarding by establishing effective partnerships and following recommended policies and guidelines. To make sure effective liaison with internal services and external agencies to ensure appropriate care and support packages are offered to vulnerable tenants. To effectively manage and administrator tenancy inspections, including property visits and fire risk assessments. Skills & Requirements: Experience of tenancy management and enforcement Experience of debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990) Excellent communication and negotiation skills Ability to deal with people in challenging situations To have a good understanding of the complexity involved in tenancy management issues and ensure that the appropriate level of fairness, investigation, sensitivity support and enforcement are applied and balanced with the search for creative solutions Work subject to deadlines involving problem solving, changing circumstances or demand For more information, please call Emma Keir or Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled We are also running a referral scheme where you could receive £100 in vouchers for anyone placed!
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team. Working hybridly (4 days days each week in our client's Crawley office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role as the successful candidate will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless. Key elements of this role include: Triaging all new homeless approaches Making enquiries to establish the reason to believe a client is eligible and homeless Setting new households up on the system Recording accurate case notes Checking Section 21 validity (training can be provided) Booking appointments for homeless advisers Making referrals and signposting to other support services Giving general basic information and advice about housing options This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required. Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office (just 43 minutes from London Victoria station), can start on short notice and are comfortable with the above criteria need apply for this role.
Apr 18, 2026
Seasonal
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary assignment within their housing options team. Working hybridly (4 days days each week in our client's Crawley office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role as the successful candidate will need to interview clients (virtually, over the telephone or in person) who present themselves as homeless. Key elements of this role include: Triaging all new homeless approaches Making enquiries to establish the reason to believe a client is eligible and homeless Setting new households up on the system Recording accurate case notes Checking Section 21 validity (training can be provided) Booking appointments for homeless advisers Making referrals and signposting to other support services Giving general basic information and advice about housing options This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required. Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office (just 43 minutes from London Victoria station), can start on short notice and are comfortable with the above criteria need apply for this role.
Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Apr 18, 2026
Seasonal
Tenancy Relations Officer Location: Hackney E8 Hybrid - 3 Days in the Office Umbrella Rate : 230.21 to 241.61 a day PAYE Rate: 156.11 to 179.29 a day Full-time (Occasional evening/off-site work required) The Role Are you passionate about protecting tenant rights and preventing homelessness? The London Borough of Hackney is seeking a dedicated Tenancy Relations Officer to champion the private rented sector as a safe, viable housing option. In this vital role, you will be at the forefront of implementing Renters Rights legislation , ensuring tenant protections are upheld while empowering landlords with the knowledge they need to succeed. You will serve as a mediator, an advisor, and a specialist, working to reduce reliance on temporary accommodation and foster housing security across our diverse community. Key Responsibilities Policy & Advocacy: Maintain expert knowledge of housing and enforcement legislation to provide accurate advice and navigate complex cases. Tenant Protection: Assess the validity of eviction notices, investigate illegal evictions, and address harassment cases to keep residents safe. Homelessness Prevention: Conduct comprehensive housing need assessments under the Homelessness Reduction Act 2017 and develop innovative strategies for private sector engagement. Mediation & Representation: Facilitate on-site property visits to resolve disputes and represent the Council in court or tribunal proceedings when necessary. Landlord Engagement: Proactively educate landlords on their legal responsibilities through training sessions and collaborative initiatives. Community Liaison: Act as local intelligence for homelessness trends, creating resources for stakeholders like schools and GPs to support families considering relocation. About You We are looking for a resilient professional who excels in high-pressure, emotive environments. To be successful, you should have: Expert Knowledge: A deep understanding of the private rented sector, security of tenure, housing standards, and the Homelessness Reduction Act . Proven Experience: A track record of preventing homelessness and providing high-quality tenancy and welfare advice. Exceptional Communication: The ability to negotiate with landlords and explain complex policies concisely to a diverse range of stakeholders. Conflict Resolution: Strong skills in de-escalating emotive disputes between landlords and tenants. Commitment to Equality: A dedicated approach to ensuring services meet the diverse needs of Hackney residents. Why Hackney? This is an opportunity to work at the heart of a vibrant London borough, collaborating with enforcement teams and the voluntary sector to make a tangible difference in people's lives. Apply today to help us build a fairer, more secure housing future for Hackney. Hackney Council is committed to Diversity, Equality, and Health and Safety in the workplace. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 18, 2026
Contractor
We're recruiting an experienced Homeless Intervention Officer to join a busy local authority housing service, supporting the delivery of a proactive homelessness prevention and relief function. This is a frontline, statutory role focused on early intervention, preventing homelessness and managing crisis cases. You will work directly with vulnerable residents, carrying out assessments, making legal decisions and delivering tailored housing solutions in line with current legislation. The Role - Triage new homelessness approaches, providing advice and early intervention to prevent homelessness - Conduct full homelessness assessments and determine duties in line with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 - Develop and manage Personalised Housing Plans, taking all reasonable steps to prevent or relieve homelessness - Make and review statutory homeless decisions, ensuring compliance with legislation and mitigating risk of legal challenge - Assess eligibility for temporary accommodation and support placements into suitable housing options - Carry out detailed interviews, including home visits, to assess housing and support needs - Work collaboratively with landlords, agents, family members and partner agencies to resolve housing issues - Manage complex cases involving safeguarding, domestic abuse, mental health and vulnerable households - Provide advice on a full range of housing options including private rented sector, hostels and social housing - Maintain accurate case records, reports and system updates in line with policy and GDPR requirements - Liaise closely with Temporary Accommodation teams to support move-on into settled housing - Refer cases to specialist services including outreach, mental health and support providers where required - Keep up to date with relevant legislation, case law and best practice to inform decision-making Key Requirements - Experience working in a homelessness, housing options or prevention role within a local authority - Strong knowledge of homelessness legislation including Housing Act 1996 and Homelessness Reduction Act 2017 - Experience making or supporting statutory homelessness decisions - Ability to manage complex and high-risk cases involving vulnerable residents - Experience developing and managing Personalised Housing Plans - Strong communication skills, with the ability to handle difficult conversations sensitively - Experience working collaboratively with internal teams and external partners - Ability to manage a busy caseload and prioritise effectively - Strong IT skills and experience maintaining accurate case records What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Options Officers, Homelessness Officers and Prevention Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Finance Assistant (Permanent) Location: Kings Cross, Central London Contract Type: Permanent Annual Salary: Up to 30,000 Working Pattern: Full-Time (35 hours per week, Monday to Friday) Are you passionate about finance and eager to make a difference in the housing sector? Join a dynamic finance team at a dedicated public sector organisation based in the heart of London! We are on the lookout for a motivated Finance Assistant who thrives in a collaborative environment and is committed to delivering excellent customer service. Our client is a small but impactful social housing landlord that prioritises residents in everything they do. Their team works closely together, ensuring that every member plays a vital role in enhancing the lives of their residents. If you are ready to contribute to their "one team" approach, we want to hear from you! Key Responsibilities: As a Finance Assistant, you will take on a variety of tasks that support our client's finance function, including: Invoice Processing: Assisting with the processing and coding of purchase invoices. Supplier Payments: Helping prepare supplier payment runs and responding to supplier queries. Service Charge Accounts: Assisting in the preparation of Service Charge accounts for residents. Bank Receipts: Processing bank receipts, ensuring rent ledgers are consistently updated. General Office Duties: Providing support with various office tasks as required. What You'll Do: You will report directly to the Senior Finance Officer and play a crucial role in maintaining financial processes. Your day-to-day tasks will include: Maintaining the purchase ledger and processing invoices. Keeping tenant rent accounts updated with receipts, including Housing Benefit payments. Preparing bank reconciliations and ensuring accurate electronic filing. Upholding confidentiality and adhering to GDPR and Data Protection policies. Who We're Looking For: To excel in this role, you should possess: Strong IT skills (Microsoft Excel, Word, and Outlook). A good command of both Maths and English. Excellent interpersonal skills and attention to detail. Basic accounting knowledge or experience (AAT qualification is a plus!). Awareness of GDPR regulations and the importance of data security. Strong organizational skills and the ability to multitask effectively. Working Conditions: Hours: Office-based for 3 to 5 days per week. Core Hours: 9am to 5pm with a one-hour lunch break. Location: Kings Cross, Central London What We Offer: Competitive salary ranging up to 30,000 per annum. Generous holiday allowance of 26 days per year, plus bank holidays. Pension scheme with an 8.5% employer contribution. Opportunity for AAT study package if desired. A supportive and inclusive workplace culture. Ready for a new challenge? If you are excited about the opportunity to make a meaningful impact in the housing sector and are eager to grow your finance career, we would love to hear from you! Interviews will take place in person in late April, so candidates will ideally be immediately available or on a short notice period (1 month maximum).
Apr 18, 2026
Full time
Finance Assistant (Permanent) Location: Kings Cross, Central London Contract Type: Permanent Annual Salary: Up to 30,000 Working Pattern: Full-Time (35 hours per week, Monday to Friday) Are you passionate about finance and eager to make a difference in the housing sector? Join a dynamic finance team at a dedicated public sector organisation based in the heart of London! We are on the lookout for a motivated Finance Assistant who thrives in a collaborative environment and is committed to delivering excellent customer service. Our client is a small but impactful social housing landlord that prioritises residents in everything they do. Their team works closely together, ensuring that every member plays a vital role in enhancing the lives of their residents. If you are ready to contribute to their "one team" approach, we want to hear from you! Key Responsibilities: As a Finance Assistant, you will take on a variety of tasks that support our client's finance function, including: Invoice Processing: Assisting with the processing and coding of purchase invoices. Supplier Payments: Helping prepare supplier payment runs and responding to supplier queries. Service Charge Accounts: Assisting in the preparation of Service Charge accounts for residents. Bank Receipts: Processing bank receipts, ensuring rent ledgers are consistently updated. General Office Duties: Providing support with various office tasks as required. What You'll Do: You will report directly to the Senior Finance Officer and play a crucial role in maintaining financial processes. Your day-to-day tasks will include: Maintaining the purchase ledger and processing invoices. Keeping tenant rent accounts updated with receipts, including Housing Benefit payments. Preparing bank reconciliations and ensuring accurate electronic filing. Upholding confidentiality and adhering to GDPR and Data Protection policies. Who We're Looking For: To excel in this role, you should possess: Strong IT skills (Microsoft Excel, Word, and Outlook). A good command of both Maths and English. Excellent interpersonal skills and attention to detail. Basic accounting knowledge or experience (AAT qualification is a plus!). Awareness of GDPR regulations and the importance of data security. Strong organizational skills and the ability to multitask effectively. Working Conditions: Hours: Office-based for 3 to 5 days per week. Core Hours: 9am to 5pm with a one-hour lunch break. Location: Kings Cross, Central London What We Offer: Competitive salary ranging up to 30,000 per annum. Generous holiday allowance of 26 days per year, plus bank holidays. Pension scheme with an 8.5% employer contribution. Opportunity for AAT study package if desired. A supportive and inclusive workplace culture. Ready for a new challenge? If you are excited about the opportunity to make a meaningful impact in the housing sector and are eager to grow your finance career, we would love to hear from you! Interviews will take place in person in late April, so candidates will ideally be immediately available or on a short notice period (1 month maximum).
A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice
Apr 18, 2026
Seasonal
A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice
We are seeking a proactive and experienced Income Officer to join our housing association on a permanent basis. This Income Officer will play a key role, being responsible for managing rental income and ensuring effective arrears recovery, helping to sustain tenancies and support our communities. You will take ownership of a patch of residents, managing all aspects of income collection from early intervention through to legal action, including court representation where required. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring income is maximised and arrears are minimised Take a proactive approach to arrears recovery, from early-stage intervention through to court action Prepare and present cases at court where necessary Work closely with residents to agree realistic repayment plans and provide support to sustain tenancies Liaise with internal teams and external agencies to resolve complex cases Maintain accurate records and ensure compliance with policies and procedures Provide excellent customer service while balancing a firm but fair approach to income recovery About You Proven experience in income management within a housing environment Strong knowledge of arrears recovery processes, including legal and court procedures Confident in representing cases in court Excellent communication and negotiation skills Ability to manage a varied caseload and work independently Good understanding of welfare benefits and financial inclusion IT literate with experience of housing management systems What's on Offer: Hybrid working arrangement Supportive and collaborative team environment Opportunities for professional development Generous holiday entitlement and benefits package If this Income Officer role is of interest please apply or contact (url removed)
Apr 17, 2026
Full time
We are seeking a proactive and experienced Income Officer to join our housing association on a permanent basis. This Income Officer will play a key role, being responsible for managing rental income and ensuring effective arrears recovery, helping to sustain tenancies and support our communities. You will take ownership of a patch of residents, managing all aspects of income collection from early intervention through to legal action, including court representation where required. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring income is maximised and arrears are minimised Take a proactive approach to arrears recovery, from early-stage intervention through to court action Prepare and present cases at court where necessary Work closely with residents to agree realistic repayment plans and provide support to sustain tenancies Liaise with internal teams and external agencies to resolve complex cases Maintain accurate records and ensure compliance with policies and procedures Provide excellent customer service while balancing a firm but fair approach to income recovery About You Proven experience in income management within a housing environment Strong knowledge of arrears recovery processes, including legal and court procedures Confident in representing cases in court Excellent communication and negotiation skills Ability to manage a varied caseload and work independently Good understanding of welfare benefits and financial inclusion IT literate with experience of housing management systems What's on Offer: Hybrid working arrangement Supportive and collaborative team environment Opportunities for professional development Generous holiday entitlement and benefits package If this Income Officer role is of interest please apply or contact (url removed)
Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.
Apr 17, 2026
Seasonal
Are you passionate about supporting tenants and landlords in navigating the complexities of housing legislation? Do you have a keen understanding of tenancy rights and a drive to make a difference in your community? If so, we have an exciting opportunity for you! Join our public sector clients' dynamic Housing Services team as a Tenancy Relations Officer ! In this vital temporary role, you will be instrumental in ensuring compliance with housing laws while advocating for tenant rights under the Protection from Eviction Act 1977 and the upcoming Renters Rights Act 2025. Due to the investigative and enforcement responsibilities this role may suit someone with Private Sector Housing or Fraud experience also. This is a full time role (36 hours each week, Monday to Friday) and based in our clients' office in Haywards Heath (Mid Sussex) for 2 days each week. Access to own transport is desirable as some travel in the district may be required. Key Responsibilities: Tenant Protection & Enforcement: - Investigate complaints of illegal eviction and landlord harassment, utilizing your expertise in the Protection from Eviction Act 1977. - Enforce tenants' rights by preparing case files for fines or prosecution, and using PACE powers to interview suspects. - Collaborate with legal teams and present cases in court as necessary. Implementing the Renters Rights Act 2025: - Advise landlords and tenants on new legal obligations, including the abolition of Section 21 'no fault' evictions. - Contribute to policy development to reflect legislative changes. Advice & Advocacy: - Provide impartial advice to tenants and landlords on rights and responsibilities. - Support vulnerable tenants facing eviction, ensuring they are informed of their options. Partnership Working: - Collaborate with internal departments and external bodies for coordinated responses. - Deliver training and briefings to colleagues and stakeholders on tenancy relations. Case Management & Reporting: - Maintain accurate records and prepare detailed reports for enforcement actions. - Provide regular performance reports to management to meet key performance indicators (KPIs). What We're Looking For: A motivated individual with a solid understanding of housing and tenancy laws. PACE-trained (Police and Criminal Evidence Act 1984), with a proactive approach to conflict resolution and legal compliance. Excellent communication skills, with the ability to engage effectively with diverse audiences. A team player who thrives in a collaborative environment and is committed to making a positive impact. Why should you apply? Be part of a dedicated team focused on improving housing services and tenant rights. Opportunity to contribute to meaningful change in the community. Competitive hourly rate and a supportive work environment. If you're ready to take on this rewarding challenge and make a real difference, we want to hear from you! Apply today and embark on a fulfilling journey in social housing as a Tenancy Relations Officer.
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 17, 2026
Contractor
Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 and 2 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Key Skills and Experience Experience in a complaints handling within the Housing Sector Must have written Housing complaints experience Stage 1 response experience Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
A Local Authority in the South West of England is looking for an experienced Triage Officer to join a busy, supportive team. What you'll be doing: Managing initial contact with customers presenting as homeless or at risk of homelessness Carrying out triage assessments to determine duty and priority Providing housing advice and early intervention to prevent homelessness Signposting to relevant services and support where appropriate What you'll need: Previous experience working as a Triage Officer or within a Housing Options team Ability to manage a high-volume caseload in a fast-paced environment Locata experience If this role sounds of interest, please send your CV to (url removed) along with your availability for a call next week. Know someone who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Apr 17, 2026
Contractor
A Local Authority in the South West of England is looking for an experienced Triage Officer to join a busy, supportive team. What you'll be doing: Managing initial contact with customers presenting as homeless or at risk of homelessness Carrying out triage assessments to determine duty and priority Providing housing advice and early intervention to prevent homelessness Signposting to relevant services and support where appropriate What you'll need: Previous experience working as a Triage Officer or within a Housing Options team Ability to manage a high-volume caseload in a fast-paced environment Locata experience If this role sounds of interest, please send your CV to (url removed) along with your availability for a call next week. Know someone who might be interested? Refer them over - if they're successfully placed, we'll send you a 100 gift voucher as a thank you.
Nottinghill Genesis are looking for a Former Tenant Arrears Officer to take responsibility for overseeing the former tenant accounts process, maximising the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. You will need to ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants also identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Pay rate is 20.05 PAYE or 26.51 Umbrella Please send your updated cv to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Apr 17, 2026
Contractor
Nottinghill Genesis are looking for a Former Tenant Arrears Officer to take responsibility for overseeing the former tenant accounts process, maximising the collection of debt left by former tenants and to ensure that this debt and all payments made against it, are transparent and reportable. You will need to ensure effective management of former tenant credits and build relationships with Local Authorities to avoid the risk of Housing Benefit over-payments post account closure. Work alongside the Housing teams to reduce the amount of debt left by exiting tenants also identifying improvements. Build relationships with Debt Collection Agencies to ensure effective partnership working and cost efficiencies. Pay rate is 20.05 PAYE or 26.51 Umbrella Please send your updated cv to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one ofthe UK's largest social housing contractorsin the UK, who are currently on the look out for an experienced Resident Liaison Officerin refurbishmentprojects to join them on a permanent basis out of their Leiesteroffice click apply for full job details
Apr 17, 2026
Full time
Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors? Approach Personnel are proud to be partnered with one ofthe UK's largest social housing contractorsin the UK, who are currently on the look out for an experienced Resident Liaison Officerin refurbishmentprojects to join them on a permanent basis out of their Leiesteroffice click apply for full job details
Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Temporary Accommodation Move On Officer this role will be: SW2 1RW Hybrid 2 days office based, 3 days WFH. The right candidate will: To manage a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. We require the following: Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of successfully negotiating with internal/external clients and stakeholders with maximum effect; achieving desired outcomes. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Apr 17, 2026
Contractor
Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Temporary Accommodation Move On Officer this role will be: SW2 1RW Hybrid 2 days office based, 3 days WFH. The right candidate will: To manage a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. We require the following: Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of successfully negotiating with internal/external clients and stakeholders with maximum effect; achieving desired outcomes. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Principal Enforcement Officer Housing (HHSRS Specialist) Location: London Bridge (Hybrid 3 days in office) Rate: £50 per hour We are seeking a highly experienced Principal Enforcement Officer with a strong background in housing standards and enforcement. This is a critical role requiring an expert who can operate confidently at a senior level and handle complex, high-risk cases. Key Responsibilities: Carry out detailed property inspections in line with HHSRS requirements Prepare and issue enforcement notices under the Housing Act 2004 Develop comprehensive schedules of work Lead on high-level enforcement action, including prosecutions and Civil Penalty Notices (CPNs) Prepare prosecution bundles and represent the authority as a witness in court and/or at First-tier Tribunal (FTT) hearings Manage challenging situations with professionalism, demonstrating strong conflict resolution skills Essential Requirements: Extensive experience conducting HHSRS inspections Proven track record of serving enforcement notices and taking formal legal action Strong experience preparing prosecution cases and attending court or tribunal hearings Demonstrable experience issuing CPNs Excellent conflict management and stakeholder handling skills This is a demanding role suited to a seasoned professional who is confident working autonomously and making high-level enforcement decisions. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Apr 17, 2026
Contractor
Principal Enforcement Officer Housing (HHSRS Specialist) Location: London Bridge (Hybrid 3 days in office) Rate: £50 per hour We are seeking a highly experienced Principal Enforcement Officer with a strong background in housing standards and enforcement. This is a critical role requiring an expert who can operate confidently at a senior level and handle complex, high-risk cases. Key Responsibilities: Carry out detailed property inspections in line with HHSRS requirements Prepare and issue enforcement notices under the Housing Act 2004 Develop comprehensive schedules of work Lead on high-level enforcement action, including prosecutions and Civil Penalty Notices (CPNs) Prepare prosecution bundles and represent the authority as a witness in court and/or at First-tier Tribunal (FTT) hearings Manage challenging situations with professionalism, demonstrating strong conflict resolution skills Essential Requirements: Extensive experience conducting HHSRS inspections Proven track record of serving enforcement notices and taking formal legal action Strong experience preparing prosecution cases and attending court or tribunal hearings Demonstrable experience issuing CPNs Excellent conflict management and stakeholder handling skills This is a demanding role suited to a seasoned professional who is confident working autonomously and making high-level enforcement decisions. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
Apr 17, 2026
Contractor
A London local authority is seeking an experienced Interim Housing Options Officer to join their team for an initial 3 month period. You will be responsible for delivering statutory homelessness functions, managing live caseloads, and supporting residents at risk of homelessness in line with current legislation. Key Responsibilities: Managing a live caseload of homelessness applications from triage through to decision stage Carrying out assessments and investigations under Part VII of the Housing Act 1996, as amended by the Homelessness Reduction Act 2017 Making and issuing statutory decisions including s184s . Completing Personalised Housing Plans (PHPs) and carrying out prevention and relief work What you'll need: Recent experience working as a Housing Options Officer within a UK local authority Ability to attend the council offices 2 days a week If you are interested, please send your CV to (url removed), along with your availability for a call to discuss this role in more detail.
Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap
Apr 17, 2026
Seasonal
Site Manager Social Housing Roofing & Cladding Location: Hampshire Contract: Temp to Perm Initial Duration: 20 weeks, moving onto the next project thereafter We are looking to appoint an experienced Site Manager to join a growing social housing roofing and cladding contractor. This Site Manager role will involve delivering roofing and cladding remediation works across occupied flats and houses. The successful Site Manager will play a key role in ensuring works are delivered safely, on programme, and to the required compliance standards. This is a temp to perm Site Manager opportunity with long-term work available, and the Site Manager will move straight onto the next project in Hampshire following the initial 20-week contract. Key Responsibilities Day-to-day management of roofing and cladding remediation projects within social housing Managing and supervising roofing teams and subcontractors on site Ensuring strong Health & Safety compliance at all times, including regular inspections and clear site signage on display Managing works in occupied properties , maintaining a professional approach at all times Working closely with Resident Liaison Officers (RLOs) to ensure residents are kept informed and disruption is minimised Overseeing site documentation, compliance records, permits, and reports Confident use of IT systems to complete reports, audits, and compliance paperwork Requirements Proven experience as a Site Manager within social housing roofing and/or cladding Strong knowledge of Health & Safety legislation and best practice IT literate , with experience completing digital reporting and compliance systems All valid and in-date tickets, including: SMSTS Asbestos Awareness CSCS card preferred Working at Heights First Aid (preferred) Experience managing multiple trades and delivering projects safely and on time What s on Offer Temp to perm Site Manager position, with Salary, Car and package thereafter Initial 20-week contract with immediate start Ongoing project pipeline across Hampshire Stable opportunity with a specialist social housing contractor For more information please send up to date CV to (url removed) and i will get back to you asap
