Infoplus Technologies UK Ltd
Edinburgh, Midlothian
Job Description Splunk Developer - Technical Lead (ITSI) Role Summary We are seeking an experienced Splunk Developer - Technical Lead with strong hands-on expertise in Splunk Enterprise, IT Service Intelligence (ITSI), and Observability . The role requires deep technical knowledge combined with design leadership , stakeholder engagement , and production responsibility across complex enterprise platforms. The candidate will lead Splunk solution design, mentor junior developers, and work closely with operations, SRE, and application teams to deliver scalable monitoring, service health, and analytics solutions . Key Responsibilities Technical Leadership Act as Technical Lead for Splunk implementations across monitoring, observability, and service intelligence use cases. Own end-to-end Splunk solution design including data onboarding, data models, dashboards, alerts, and ITSI objects. Review and govern Splunk development standards, SPL performance, and configuration best practices. Provide technical guidance, mentoring, and code reviews for Splunk developers and support teams. Splunk Core & ITSI Design and implement Splunk ITSI components including: Services & service hierarchies KPIs & thresholds Glass Tables Episode review and correlation search tuning Build service-centric monitoring aligned to business and application landscapes. Configure entity extraction, service templates, and adaptive thresholds. Data Onboarding & Engineering Lead onboarding of diverse data sources: Application logs, infrastructure metrics, APM data, cloud logs, and security events Design and optimise: Indexing strategy Source types and field extractions Data models and CIM compliance Ensure SPL queries and dashboards are performant and scalable. Dashboards, Alerts & Analytics Develop advanced dashboards using: Splunk Dashboard Studio/Classic dashboards Design meaningful alerts using: Correlation searches Risk-based alerting principles Translate operational and business requirements into actionable insights. Observability & Production Support Integrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms). Support production incidents using Splunk, driving root-cause analysis and post-incident reviews. Improve alert quality by reducing noise and false positives. Stakeholder & Delivery Engagement Collaborate with: SRE/Ops teams Application & platform teams Service Management & ITIL functions Translate monitoring requirements into scalable technical solutions. Participate in architecture discussions, audits, and compliance reviews. Required Skills & Experience Splunk Expertise Strong hands-on experience with Splunk Enterprise Proven experience with Splunk ITSI (mandatory): KPI design and service modelling Glass Tables Episode review & RCA workflows Technical Skills Excellent command of SPL (Search Processing Language) Strong understanding of: Data models & CIM Index management and performance tuning Experience integrating Splunk with: Application, infrastructure, and cloud platforms Hands-on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working as Technical Lead/Lead Developer Ability to own solution design and guide teams end-to-end Strong analytical and problem-solving skills. Enterprise & Production Experience Experience working in large-scale enterprise environments (Banking/Financial Services preferred) Exposure to incident management, operational resilience, and ITIL processes Comfortable working in regulated and audit-driven environments . Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposure CI/CD integration for Splunk content (Git, Jenkins, DevOps pipelines) Cloud platforms (AWS/Azure/GCP) log and metric ingestion Splunk certifications (Power User, Admin, ITSI) Experience with automation and Scripting (Python, Shell). Soft Skills Strong communication and stakeholder-handling skills Ability to explain complex technical concepts to non-technical audiences Ownership mindset and delivery focus Mentoring and team-building experience. Role Level Senior Developer/Technical Lead (L3/L4 equivalent)
Apr 27, 2026
Contractor
Job Description Splunk Developer - Technical Lead (ITSI) Role Summary We are seeking an experienced Splunk Developer - Technical Lead with strong hands-on expertise in Splunk Enterprise, IT Service Intelligence (ITSI), and Observability . The role requires deep technical knowledge combined with design leadership , stakeholder engagement , and production responsibility across complex enterprise platforms. The candidate will lead Splunk solution design, mentor junior developers, and work closely with operations, SRE, and application teams to deliver scalable monitoring, service health, and analytics solutions . Key Responsibilities Technical Leadership Act as Technical Lead for Splunk implementations across monitoring, observability, and service intelligence use cases. Own end-to-end Splunk solution design including data onboarding, data models, dashboards, alerts, and ITSI objects. Review and govern Splunk development standards, SPL performance, and configuration best practices. Provide technical guidance, mentoring, and code reviews for Splunk developers and support teams. Splunk Core & ITSI Design and implement Splunk ITSI components including: Services & service hierarchies KPIs & thresholds Glass Tables Episode review and correlation search tuning Build service-centric monitoring aligned to business and application landscapes. Configure entity extraction, service templates, and adaptive thresholds. Data Onboarding & Engineering Lead onboarding of diverse data sources: Application logs, infrastructure metrics, APM data, cloud logs, and security events Design and optimise: Indexing strategy Source types and field extractions Data models and CIM compliance Ensure SPL queries and dashboards are performant and scalable. Dashboards, Alerts & Analytics Develop advanced dashboards using: Splunk Dashboard Studio/Classic dashboards Design meaningful alerts using: Correlation searches Risk-based alerting principles Translate operational and business requirements into actionable insights. Observability & Production Support Integrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms). Support production incidents using Splunk, driving root-cause analysis and post-incident reviews. Improve alert quality by reducing noise and false positives. Stakeholder & Delivery Engagement Collaborate with: SRE/Ops teams Application & platform teams Service Management & ITIL functions Translate monitoring requirements into scalable technical solutions. Participate in architecture discussions, audits, and compliance reviews. Required Skills & Experience Splunk Expertise Strong hands-on experience with Splunk Enterprise Proven experience with Splunk ITSI (mandatory): KPI design and service modelling Glass Tables Episode review & RCA workflows Technical Skills Excellent command of SPL (Search Processing Language) Strong understanding of: Data models & CIM Index management and performance tuning Experience integrating Splunk with: Application, infrastructure, and cloud platforms Hands-on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working as Technical Lead/Lead Developer Ability to own solution design and guide teams end-to-end Strong analytical and problem-solving skills. Enterprise & Production Experience Experience working in large-scale enterprise environments (Banking/Financial Services preferred) Exposure to incident management, operational resilience, and ITIL processes Comfortable working in regulated and audit-driven environments . Good to Have Splunk Observability (APM, Infrastructure Monitoring) exposure CI/CD integration for Splunk content (Git, Jenkins, DevOps pipelines) Cloud platforms (AWS/Azure/GCP) log and metric ingestion Splunk certifications (Power User, Admin, ITSI) Experience with automation and Scripting (Python, Shell). Soft Skills Strong communication and stakeholder-handling skills Ability to explain complex technical concepts to non-technical audiences Ownership mindset and delivery focus Mentoring and team-building experience. Role Level Senior Developer/Technical Lead (L3/L4 equivalent)
Revenue Pricing Manager l Levy UK l Competitive salary + bonus l Remote/Hybrid working Overall Purpose of the Role This role supports the Head of C&E Sales and General Managers in the development, delivery, and reporting of the C&E annual sales budget and associated financial performance. It is responsible for producing weekly management information packs and facilitating regular revenue review meetings with each stadium or venue via Teams, as well as leading a daily 10am senior team call to review business on the books, maintain data accuracy, and audit pricing. The role also oversees periodic reporting on third-party partners and produces rolling two-year pace reports to track performance trends. It includes conducting quarterly competitor benchmarking calls to ensure pricing remains competitive across all venues, alongside supporting the LVP environment with shop calls, competitor analysis, and wider industry intelligence where required. A key element of the role is the development and ongoing management of dynamic pricing matrices for each venue, including blackout dates, peak and off-peak periods, and pricing structures planned up to three years in advance. The role provides critical management information to support day-to-day decision-making and key trading periods such as Christmas, Mother's Day, and major events like the World Cup. In addition, the position manages revenue systems and pricing/profitability models, supports the mobilisation and demobilisation of venues from a revenue management perspective, and assists colleagues in effectively using revenue systems. Overall, the role plays an active part in shaping and contributing to the wider C&E segment strategy and driving long-term growth. Key Accountabilities Reporting & Measures Lead creation of C&E sales budget in conjunction with General Managers Produce MI covering sales, conversion, future business on books, meeting room occupancy, average enquiry value, conversion rates, guest satisfaction, and headcount by function Distribute reactive sales reports on a rolling basis Provide access to venue pricing strategy and value-add pricing Provide weekly customer-level reporting to drive conversion and identify lost, declined, or aged opportunities Produce pace reports covering a 2-year rolling period Deliver MI to support informed decision-making and maximise C&E sales Own pace and forecast reporting in line with agreed standards and processes Produce monthly/quarterly presentation decks for Quarterly Business Reviews Ensure each package/menu has a profitability model in place Standards Ensure accurate reporting across all outputs Maintain brand standards across all sales activity Mobilisation Lead onboarding of new sites including systems, venue knowledge, strategy, and pricing Maintain mobilisation and demobilisation documentation per site Ensure all key stakeholders are kept informed Systems Own and optimise revenue management systems, recommending improvements where appropriate Ensure systems are fully utilised across the business Key Deliverables Budget frameworks in place at start of financial year Sales budgets fully signed off KPIs defined and documented Sales reporting structure in place Sales targets achieved Strong product knowledge across the team with easy access to information MI platform in place to clearly demonstrate client, customer, and revenue KPIs Pace reporting consistently in place Accurate MI driving profitability across the business Clear enquiry reporting supporting incremental sales growth Audit processes in place to ensure consistency and accuracy Venues and reactive teams fully understand enquiry handling, impact, and strategy Performance Management & Ownership Responsibilities Support, mentor, and develop the sales team's understanding of enquiry handling and financial strategy Lead a high-performance, results-driven sales culture Provide accurate customer overviews, third-party performance insights, and trend analysis Support development of the reactive sales team C&E Training Responsibilities Support forecasting and budgeting to enable team development and revenue growth Coach new C&E sales staff on financial reporting and systems Support onboarding of new sites into reporting and KPI platforms C&E General Responsibilities Maintain up-to-date knowledge of sales goals, strategies, rates, and incentives Deliver MI that drives effective enquiry handling and KPI achievement Support database quality and cleanliness What you'll get in return Competitive salary and full company benefits Bonus up to 10% of annual salary 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: AvivaDigicare, Medicash(dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits:Enhanced maternity, paternity, andadoptionleave.2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, on going training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and sh
Apr 27, 2026
Full time
Revenue Pricing Manager l Levy UK l Competitive salary + bonus l Remote/Hybrid working Overall Purpose of the Role This role supports the Head of C&E Sales and General Managers in the development, delivery, and reporting of the C&E annual sales budget and associated financial performance. It is responsible for producing weekly management information packs and facilitating regular revenue review meetings with each stadium or venue via Teams, as well as leading a daily 10am senior team call to review business on the books, maintain data accuracy, and audit pricing. The role also oversees periodic reporting on third-party partners and produces rolling two-year pace reports to track performance trends. It includes conducting quarterly competitor benchmarking calls to ensure pricing remains competitive across all venues, alongside supporting the LVP environment with shop calls, competitor analysis, and wider industry intelligence where required. A key element of the role is the development and ongoing management of dynamic pricing matrices for each venue, including blackout dates, peak and off-peak periods, and pricing structures planned up to three years in advance. The role provides critical management information to support day-to-day decision-making and key trading periods such as Christmas, Mother's Day, and major events like the World Cup. In addition, the position manages revenue systems and pricing/profitability models, supports the mobilisation and demobilisation of venues from a revenue management perspective, and assists colleagues in effectively using revenue systems. Overall, the role plays an active part in shaping and contributing to the wider C&E segment strategy and driving long-term growth. Key Accountabilities Reporting & Measures Lead creation of C&E sales budget in conjunction with General Managers Produce MI covering sales, conversion, future business on books, meeting room occupancy, average enquiry value, conversion rates, guest satisfaction, and headcount by function Distribute reactive sales reports on a rolling basis Provide access to venue pricing strategy and value-add pricing Provide weekly customer-level reporting to drive conversion and identify lost, declined, or aged opportunities Produce pace reports covering a 2-year rolling period Deliver MI to support informed decision-making and maximise C&E sales Own pace and forecast reporting in line with agreed standards and processes Produce monthly/quarterly presentation decks for Quarterly Business Reviews Ensure each package/menu has a profitability model in place Standards Ensure accurate reporting across all outputs Maintain brand standards across all sales activity Mobilisation Lead onboarding of new sites including systems, venue knowledge, strategy, and pricing Maintain mobilisation and demobilisation documentation per site Ensure all key stakeholders are kept informed Systems Own and optimise revenue management systems, recommending improvements where appropriate Ensure systems are fully utilised across the business Key Deliverables Budget frameworks in place at start of financial year Sales budgets fully signed off KPIs defined and documented Sales reporting structure in place Sales targets achieved Strong product knowledge across the team with easy access to information MI platform in place to clearly demonstrate client, customer, and revenue KPIs Pace reporting consistently in place Accurate MI driving profitability across the business Clear enquiry reporting supporting incremental sales growth Audit processes in place to ensure consistency and accuracy Venues and reactive teams fully understand enquiry handling, impact, and strategy Performance Management & Ownership Responsibilities Support, mentor, and develop the sales team's understanding of enquiry handling and financial strategy Lead a high-performance, results-driven sales culture Provide accurate customer overviews, third-party performance insights, and trend analysis Support development of the reactive sales team C&E Training Responsibilities Support forecasting and budgeting to enable team development and revenue growth Coach new C&E sales staff on financial reporting and systems Support onboarding of new sites into reporting and KPI platforms C&E General Responsibilities Maintain up-to-date knowledge of sales goals, strategies, rates, and incentives Deliver MI that drives effective enquiry handling and KPI achievement Support database quality and cleanliness What you'll get in return Competitive salary and full company benefits Bonus up to 10% of annual salary 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: AvivaDigicare, Medicash(dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits:Enhanced maternity, paternity, andadoptionleave.2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, on going training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences - and sh
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
Apr 27, 2026
Full time
Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For
You can view our cookie policyCustomer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ135211We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you! About You - experience, education, skills, and accomplishments. Bachelor's degree in related field / or equivalent work experience. 5 years of Customer Success, Account Management or similar experience managing customer relationships. It would be great if you also had Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education Experience using a Customer Success software platform ( Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market. Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of Work This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed., Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit
Apr 27, 2026
Full time
You can view our cookie policyCustomer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ135211We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you! About You - experience, education, skills, and accomplishments. Bachelor's degree in related field / or equivalent work experience. 5 years of Customer Success, Account Management or similar experience managing customer relationships. It would be great if you also had Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education Experience using a Customer Success software platform ( Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market. Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes. Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution. Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI. Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate. Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement. Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers. Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate. Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement. About the Team Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward. Hours of Work This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed., Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation.Whether it's providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world's greatest breakthroughs by harnessing the power of human ingenuity.For more information, please visit
Sales Executive Healthcare page is loaded Sales Executive Healthcarelocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 29 Days Agojob requisition id: R-22890The Sales Executive is responsible for driving strategic new logo growth across UK Healthcare and Public Sector customers. This role requires experience in leading complex acquisition pursuits, an understanding routes to market, and a proven track record of identifying, developing, and closing opportunities with UK Healthcare and Public Sector customers that deliver profitable growth and outstanding customer experiences.You will own the full sales cycle-from initial market mapping through to contract signature-while building senior level relationships and positioning Rackspace's multi-cloud solutions to meet the evolving needs of UK Healthcare and Public Sector customers.Key ResponsibilitiesStrategic Acquisition & Business Growth• Lead major acquisition pursuits with UK Healthcare and Public Sector organisations, with full accountability for pipeline creation, deal strategy, and win outcomes. • Identify, research, and prioritise target prospects, building a structured hunting plan to expand Rackspace's footprint in new strategic prospects. • Develop compelling pursuit strategies that differentiate Rackspace through insight, innovation, and industry aligned value propositions. • Manage the complete sales lifecycle-from initial engagement through discovery, solution scoping, commercial negotiation, and close. Executive Relationship Leadership • Build, influence, and nurture senior level and C suite relationships across strategic prospects and customers. • Strong executive presence and emotional intelligence to uncover key business drivers, competitive dynamics, and transformation priorities. • Act as a trusted advisor, translating technology capabilities into business outcomes that resonate with UK Healthcare and Public Sector stakeholders. Industry Expertise & Solution Positioning • Leverage experience and understanding of UK Healthcare and Public Sector procurement, frameworks, routes to market, and regulatory environments. • Collaborate with internal SMEs, architects, and delivery teams to design outcome based multi cloud solutions tailored to sector specific needs. • Clearly articulate industry trends, competitive insights, and digital transformation priorities to help customers make informed decisions.Internal Collaboration & Account Governance• Lead pursuit teams, orchestrate stakeholders, and ensure alignment across technical, commercial, and leadership resources. • Facilitate account reviews, shape strategic account plans, and support execution to ensure long term account growth and customer success. • Partner cross functionally to drive continuous improvement in acquisition strategy, customer experience, and market penetration. Growth of Existing High Value Customers • For targeted strategic accounts, expand share of wallet through proactive engagement, identification of incremental opportunities, and long term value creation. • Retain and grow high value customers by ensuring alignment between customer objectives and Rackspace's multi cloud capabilities.Experience & Skills Required• Extensive experience leading major acquisition pursuits within UK Healthcare and Public Sector markets. • Strong knowledge of public sector procurement processes, frameworks, commercial models, and regulatory environments. • Demonstrated success in winning large, complex deals and driving multi threaded engagements at C suite level. • Ability to translate technology strategies into meaningful business outcomes and transformation roadmaps. • Exceptional communication skills and comfortable owning ambitious growth targets. • Proven ability to navigate complex internal ecosystems and orchestrate cross functional teams.What Success Looks Like• Significant acquisition of new strategic Healthcare and Public Sector customers. • Growth of Rackspace's footprint and influence within priority accounts. • High customer satisfaction through consultative, value based engagement. • Strong win rates across targeted pursuits. • Consistent delivery of sustainable, profitable revenue aligned to business objectives. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.locations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 30+ Days Ago
Apr 26, 2026
Full time
Sales Executive Healthcare page is loaded Sales Executive Healthcarelocations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 29 Days Agojob requisition id: R-22890The Sales Executive is responsible for driving strategic new logo growth across UK Healthcare and Public Sector customers. This role requires experience in leading complex acquisition pursuits, an understanding routes to market, and a proven track record of identifying, developing, and closing opportunities with UK Healthcare and Public Sector customers that deliver profitable growth and outstanding customer experiences.You will own the full sales cycle-from initial market mapping through to contract signature-while building senior level relationships and positioning Rackspace's multi-cloud solutions to meet the evolving needs of UK Healthcare and Public Sector customers.Key ResponsibilitiesStrategic Acquisition & Business Growth• Lead major acquisition pursuits with UK Healthcare and Public Sector organisations, with full accountability for pipeline creation, deal strategy, and win outcomes. • Identify, research, and prioritise target prospects, building a structured hunting plan to expand Rackspace's footprint in new strategic prospects. • Develop compelling pursuit strategies that differentiate Rackspace through insight, innovation, and industry aligned value propositions. • Manage the complete sales lifecycle-from initial engagement through discovery, solution scoping, commercial negotiation, and close. Executive Relationship Leadership • Build, influence, and nurture senior level and C suite relationships across strategic prospects and customers. • Strong executive presence and emotional intelligence to uncover key business drivers, competitive dynamics, and transformation priorities. • Act as a trusted advisor, translating technology capabilities into business outcomes that resonate with UK Healthcare and Public Sector stakeholders. Industry Expertise & Solution Positioning • Leverage experience and understanding of UK Healthcare and Public Sector procurement, frameworks, routes to market, and regulatory environments. • Collaborate with internal SMEs, architects, and delivery teams to design outcome based multi cloud solutions tailored to sector specific needs. • Clearly articulate industry trends, competitive insights, and digital transformation priorities to help customers make informed decisions.Internal Collaboration & Account Governance• Lead pursuit teams, orchestrate stakeholders, and ensure alignment across technical, commercial, and leadership resources. • Facilitate account reviews, shape strategic account plans, and support execution to ensure long term account growth and customer success. • Partner cross functionally to drive continuous improvement in acquisition strategy, customer experience, and market penetration. Growth of Existing High Value Customers • For targeted strategic accounts, expand share of wallet through proactive engagement, identification of incremental opportunities, and long term value creation. • Retain and grow high value customers by ensuring alignment between customer objectives and Rackspace's multi cloud capabilities.Experience & Skills Required• Extensive experience leading major acquisition pursuits within UK Healthcare and Public Sector markets. • Strong knowledge of public sector procurement processes, frameworks, commercial models, and regulatory environments. • Demonstrated success in winning large, complex deals and driving multi threaded engagements at C suite level. • Ability to translate technology strategies into meaningful business outcomes and transformation roadmaps. • Exceptional communication skills and comfortable owning ambitious growth targets. • Proven ability to navigate complex internal ecosystems and orchestrate cross functional teams.What Success Looks Like• Significant acquisition of new strategic Healthcare and Public Sector customers. • Growth of Rackspace's footprint and influence within priority accounts. • High customer satisfaction through consultative, value based engagement. • Strong win rates across targeted pursuits. • Consistent delivery of sustainable, profitable revenue aligned to business objectives. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.locations: UK-Hayes-Hyde Park Hayestime type: Full timeposted on: Posted 30+ Days Ago
Location: Oakham, Rutland, United Kingdom We have a fantastic opportunity for a Head of Marketplaces EU to join our team at Lands' End Europe. The Head of Europe Marketplaces is a leader responsible for defining, building and optimizing the growth of our Marketplace business in Europe. This role owns the roadmap, financial performance, merchandising and marketing strategy for third party marketplaces in Europe. The Head of Europe Marketplaces will deliver priorities, drive growth and profitability, and ensure operational excellence across chosen marketplace channels. The ideal candidate brings marketplace leadership experience, a proven track record of building and optimizing multiple marketplace businesses, strong financial acumen, and the ability to lead cross functional teams in the Europe business. Please note this role is a hybrid working role and so will require some time spent in a Lands' End office each month either Oakham in England or Mettlach in Germany depending on the successful applicant's location. As part of the Leadership team some travel to both offices will be expected. The candidate must be fluent in English and an ability to communicate in German and/or French would be a distinct advantage. Marketplace business delivery and Leadership Develop and own the roadmap for the Europe Marketplace business, ensuring alignment with the broader Europe strategy and Global Marketplace channel objectives. Define marketplace x-functional delivery roles, revenue strategies, assortment architecture, partner onboarding priorities, and longterm profitable growth plans Lead cross-functional marketplace team members, with clear accountability for marketplace accountabilities by function Champion innovation, identifying emerging channels, new opportunities and evolving consumer behaviors to drive competitive advantage. Business Growth & Financial Ownership Own the P&L for the Marketplace channel, ensuring short term financial performance and long term profitable growth. Set goals, forecasting processes, partner with leadership to optimize resource allocation. Leverage industry insights, competitive intelligence, and marketplace analytics to inform business expansion and operational enhancements. Marketplace Channel Excellence Execute business plans across all Europe marketplaces, ensuring consistency with global processes, operational rigor, and continuous improvement. Develop and implement marketplace merchandising, catalog health, pricing, SEO, promotions, supply chain efficiency, customer experience, and compliance plans Utilize KPIs and performance dashboards to drive accountability across the Marketplace channel. Partnerships & External Relationships Build and nurture high impact relationships with marketplace partners. Negotiate agreements, ensure alignment on category opportunities, and influence joint business planning. Expand the partner ecosystem to include new marketplaces Influence Global to ensure Europe has required vendors, and technology partners to accelerate channel growth. Cross Functional Leadership Collaborate with Product, Merchandising, Marketing, Supply Chain, Finance, IT, and Customer Service leaders to integrate marketplace execution into Europe business. Collaborate with Global Marketplace leaders and Europe merchants to influence product and merchandising roadmaps to support marketplace specific growth opportunities. Ensure digital capabilities, data flows, operational systems, and supply chain processes support scalable Europe marketplace expansion. Data Driven Performance Management Drive a culture of measurement, experimentation, and insight led decision making across the Europe Marketplace team. Review and communicate performance, risks, and opportunities to leadership, including weekly and quarterly business reviews. Identify operational bottlenecks, root cause issues, and efficiency opportunities to enhance profitability and customer experience. Skills Demonstrated success operating a multi marketplace business across Amazon and other European channels such as Zalando. Expertise in marketplace algorithms, advertising, catalog management, vendor operations, and omnichannel retail strategy. Good negotiation skills and experience managing senior external relationships. Ability to influence and collaborate across complex matrixed environments. Skilled in data analysis, marketplace reporting platforms, and KPI based decision making. High degree of agility and comfort operating in a fast-paced, evolving digital landscape. Lead and develop marketplace leaders and their respective teams. Establish a high performance culture focused on accountability, innovation, and operational excellence. Leadership Responsibilities Lead a team of employees. Provide guidance, support, and mentorship to team members. Foster a collaborative and positive work environment. Set performance expectations and goals for team members. Conduct regular performance evaluations and provide constructive feedback. Identify and address performance issues through coaching Participate in recruitment and onboarding of new team members, as needed. Address conflicts or issues within the team promptly and effectively. Manage team resources, including workload distribution and project assignments. Ensure optimal utilization of team members' skills and expertise. Collaborate with management to establish team goals aligned with organizational objectives. Contribute to the development and implementation of department strategies. Education & Experience Requirements Bachelor's degree in Business, Marketing, ECommerce, or related field; MBA or advanced degree strongly preferred. Experience in ecommerce, digital marketplaces, or online retail; Proven track record of delivering growth in Amazon and/or other major marketplace environments.
Apr 26, 2026
Full time
Location: Oakham, Rutland, United Kingdom We have a fantastic opportunity for a Head of Marketplaces EU to join our team at Lands' End Europe. The Head of Europe Marketplaces is a leader responsible for defining, building and optimizing the growth of our Marketplace business in Europe. This role owns the roadmap, financial performance, merchandising and marketing strategy for third party marketplaces in Europe. The Head of Europe Marketplaces will deliver priorities, drive growth and profitability, and ensure operational excellence across chosen marketplace channels. The ideal candidate brings marketplace leadership experience, a proven track record of building and optimizing multiple marketplace businesses, strong financial acumen, and the ability to lead cross functional teams in the Europe business. Please note this role is a hybrid working role and so will require some time spent in a Lands' End office each month either Oakham in England or Mettlach in Germany depending on the successful applicant's location. As part of the Leadership team some travel to both offices will be expected. The candidate must be fluent in English and an ability to communicate in German and/or French would be a distinct advantage. Marketplace business delivery and Leadership Develop and own the roadmap for the Europe Marketplace business, ensuring alignment with the broader Europe strategy and Global Marketplace channel objectives. Define marketplace x-functional delivery roles, revenue strategies, assortment architecture, partner onboarding priorities, and longterm profitable growth plans Lead cross-functional marketplace team members, with clear accountability for marketplace accountabilities by function Champion innovation, identifying emerging channels, new opportunities and evolving consumer behaviors to drive competitive advantage. Business Growth & Financial Ownership Own the P&L for the Marketplace channel, ensuring short term financial performance and long term profitable growth. Set goals, forecasting processes, partner with leadership to optimize resource allocation. Leverage industry insights, competitive intelligence, and marketplace analytics to inform business expansion and operational enhancements. Marketplace Channel Excellence Execute business plans across all Europe marketplaces, ensuring consistency with global processes, operational rigor, and continuous improvement. Develop and implement marketplace merchandising, catalog health, pricing, SEO, promotions, supply chain efficiency, customer experience, and compliance plans Utilize KPIs and performance dashboards to drive accountability across the Marketplace channel. Partnerships & External Relationships Build and nurture high impact relationships with marketplace partners. Negotiate agreements, ensure alignment on category opportunities, and influence joint business planning. Expand the partner ecosystem to include new marketplaces Influence Global to ensure Europe has required vendors, and technology partners to accelerate channel growth. Cross Functional Leadership Collaborate with Product, Merchandising, Marketing, Supply Chain, Finance, IT, and Customer Service leaders to integrate marketplace execution into Europe business. Collaborate with Global Marketplace leaders and Europe merchants to influence product and merchandising roadmaps to support marketplace specific growth opportunities. Ensure digital capabilities, data flows, operational systems, and supply chain processes support scalable Europe marketplace expansion. Data Driven Performance Management Drive a culture of measurement, experimentation, and insight led decision making across the Europe Marketplace team. Review and communicate performance, risks, and opportunities to leadership, including weekly and quarterly business reviews. Identify operational bottlenecks, root cause issues, and efficiency opportunities to enhance profitability and customer experience. Skills Demonstrated success operating a multi marketplace business across Amazon and other European channels such as Zalando. Expertise in marketplace algorithms, advertising, catalog management, vendor operations, and omnichannel retail strategy. Good negotiation skills and experience managing senior external relationships. Ability to influence and collaborate across complex matrixed environments. Skilled in data analysis, marketplace reporting platforms, and KPI based decision making. High degree of agility and comfort operating in a fast-paced, evolving digital landscape. Lead and develop marketplace leaders and their respective teams. Establish a high performance culture focused on accountability, innovation, and operational excellence. Leadership Responsibilities Lead a team of employees. Provide guidance, support, and mentorship to team members. Foster a collaborative and positive work environment. Set performance expectations and goals for team members. Conduct regular performance evaluations and provide constructive feedback. Identify and address performance issues through coaching Participate in recruitment and onboarding of new team members, as needed. Address conflicts or issues within the team promptly and effectively. Manage team resources, including workload distribution and project assignments. Ensure optimal utilization of team members' skills and expertise. Collaborate with management to establish team goals aligned with organizational objectives. Contribute to the development and implementation of department strategies. Education & Experience Requirements Bachelor's degree in Business, Marketing, ECommerce, or related field; MBA or advanced degree strongly preferred. Experience in ecommerce, digital marketplaces, or online retail; Proven track record of delivering growth in Amazon and/or other major marketplace environments.
Market Intelligence Business Analyst At Philips, our purpose is to improve people's lives through meaningful innovation. Our Magnetic Resonance Imaging (MRI) portfolio leads the industry with best in class systems, advanced software, and streamlined workflow solutions that elevate diagnostic quality and patient outcomes. As a Market Intelligence Business Analyst, you will transform complex internal and external data into compelling stories and actionable insights that shape commercial strategy and drive measurable portfolio performance. You will combine market trends, competitor intelligence, and commercial data to guide where and how Philips should compete in the global MRI market. This role is an excellent fit for a logical, analytically strong professional who builds strong relationships with stakeholders, takes ownership, and thrives in a dynamic health tech environment. Your role Act as a trusted strategic advisor: think proactively to improve overall business performance, uncover opportunities, and deliver measurable impact. Co develop and drive the Market Intelligence capability agenda, connecting industry and market patterns to Philips MRI strategic direction and product roadmap. Integrate internal and external data sources to build a comprehensive view of business performance and translate it into clear, tangible insights and growth opportunities. Drive product mix and profitability analytics: safeguard margins, analyze lifecycle value leakage, and support product portfolio optimization across global markets. Build robust data models that combine external market insights with internal commercial data to support decision making. You will join the Marketing Operations and Planning team for the MRI business, which includes Market Intelligence, Pricing, Installed Base & Commercial Analytics, Clinical Insights, and Commercial Catalogue. Success in this role requires close collaboration with Product Management, Product Marketing, Finance, Leadership team, MI&A group function, and local markets worldwide. You're the right fit if Bachelor's or Master's degree in Finance, Data Science, Marketing, Business Administration, a Technical/Engineering discipline, or equivalent. 3+ years in an analytical/strategic role (e.g., strategy consulting, corporate finance, equity analysis, pricing management, or similar). Exceptional analytical and problem solving abilities-with a track record of structuring large datasets and delivering clear, impactful visualizations for senior stakeholders. Proficiency in conducting rapid root cause analyses (quantitative + qualitative, including interviews/sample deep dives) and translating findings into actionable, prioritized recommendations. Excellent communication skills to influence stakeholders across markets, functions, and seniority levels. Collaborative team player with strong planning/execution discipline, and proven ability to deliver under tight timelines in a matrix environment. Solid financial acumen: Ability to develop and interpret key analyses (NPV, ROI, break even, margin modelling) to influence business decisions. Hands on experience with visualization/BI tools (Power BI strongly preferred), and SAP. Philips is committed to creating a healthier, more connected society. Join us to make a real difference in Magnetic Resonance Imaging (MRI) while advancing your career in a purpose driven, innovative organization.
Apr 26, 2026
Full time
Market Intelligence Business Analyst At Philips, our purpose is to improve people's lives through meaningful innovation. Our Magnetic Resonance Imaging (MRI) portfolio leads the industry with best in class systems, advanced software, and streamlined workflow solutions that elevate diagnostic quality and patient outcomes. As a Market Intelligence Business Analyst, you will transform complex internal and external data into compelling stories and actionable insights that shape commercial strategy and drive measurable portfolio performance. You will combine market trends, competitor intelligence, and commercial data to guide where and how Philips should compete in the global MRI market. This role is an excellent fit for a logical, analytically strong professional who builds strong relationships with stakeholders, takes ownership, and thrives in a dynamic health tech environment. Your role Act as a trusted strategic advisor: think proactively to improve overall business performance, uncover opportunities, and deliver measurable impact. Co develop and drive the Market Intelligence capability agenda, connecting industry and market patterns to Philips MRI strategic direction and product roadmap. Integrate internal and external data sources to build a comprehensive view of business performance and translate it into clear, tangible insights and growth opportunities. Drive product mix and profitability analytics: safeguard margins, analyze lifecycle value leakage, and support product portfolio optimization across global markets. Build robust data models that combine external market insights with internal commercial data to support decision making. You will join the Marketing Operations and Planning team for the MRI business, which includes Market Intelligence, Pricing, Installed Base & Commercial Analytics, Clinical Insights, and Commercial Catalogue. Success in this role requires close collaboration with Product Management, Product Marketing, Finance, Leadership team, MI&A group function, and local markets worldwide. You're the right fit if Bachelor's or Master's degree in Finance, Data Science, Marketing, Business Administration, a Technical/Engineering discipline, or equivalent. 3+ years in an analytical/strategic role (e.g., strategy consulting, corporate finance, equity analysis, pricing management, or similar). Exceptional analytical and problem solving abilities-with a track record of structuring large datasets and delivering clear, impactful visualizations for senior stakeholders. Proficiency in conducting rapid root cause analyses (quantitative + qualitative, including interviews/sample deep dives) and translating findings into actionable, prioritized recommendations. Excellent communication skills to influence stakeholders across markets, functions, and seniority levels. Collaborative team player with strong planning/execution discipline, and proven ability to deliver under tight timelines in a matrix environment. Solid financial acumen: Ability to develop and interpret key analyses (NPV, ROI, break even, margin modelling) to influence business decisions. Hands on experience with visualization/BI tools (Power BI strongly preferred), and SAP. Philips is committed to creating a healthier, more connected society. Join us to make a real difference in Magnetic Resonance Imaging (MRI) while advancing your career in a purpose driven, innovative organization.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Apr 26, 2026
Full time
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey. As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities. Our Mission We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society. The Role The Customer Success teamis responsible forefficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We'relooking for a Customer Success Manager to join our thriving Customer team at Board Intelligence.You'llsit within the Digital CS team, in this role,you'llsplit your time between delivering engaging onboarding experiences for newcustomers, andmaintaining the portfolio of Scaled accounts alongside the Scaled team, through digital-first engagement strategies.In addition to delivering at scale,you'llalso partner closely with your teamand the Director of Digital CSto operationalize top quality digital journeyswith AI at the forefront, using tools such as Claude,Planhatand Pendo. This role is perfect for someone whohas a passion for AI first initiatives andexcels at delivering exceptional onboarding experiences while also building scalable customer success programs. As we continue to scale our SaaS business, this role will be instrumental in ensuring new customers get off to a strong start,maintainingexceptional retention across our Scaled segment, and proving that personalized, high-quality customer success can be delivered efficiently through smart, digital-first strategies. Main Responsibilities Onboarding (Initially50% of role): Deliver engaging onboarding experiences for new customers, across all our segments, guiding them throughinitialsetup, configuration,training,and early adoption milestones to ensure successful product launch Monitor onboarding health metrics and engagement data toidentifyat-risk customers early, providingtimelyinterventions to ensure successful implementation and early wins Working closely with the Director of Digital CS to design, iterate, andoptimise the various onboarding journeys for each of our segmentswith AI at the forefrontwithtools likePlanhatand Pendo.Identifyingopportunities to improve time-to-value, reduce friction, and increase self-service adoption through better content, automation, and in-app guidance Create andmaintainonboarding resources including email sequences, video tutorials, helpcentrecontent, and in-app guides that enable customers to successfully adopt the platform independently Scaled Portfolio Management& Digital Strategy(50% of role): Be a part of the team managing the portfolio of Scaled accounts through digital-first engagement strategies,leveragingAI,automation, data insights, and targeted campaigns tomaintaincustomer health and drive adoption Working closely with the Director of Digital CS to build and execute automatedand AI drivencustomer engagement programs including email campaigns, in-app messaging, and digital touchpoints that proactively address customer needs, drive feature adoption, and prevent churn using tools likePlanhatand Pendo. Create educational materials such as videos, guides, walk throughs, and webinars to support fully digital or 1-many customer enablement that drives adoption, awareness, and value delivery. Monitor portfolio health through data analysis,identifyingtrends, risks, and opportunities across the Scaled segment, and implementing targeted interventions where needed Act as the voice of the Scaled customer internally, sharing insights with Product, Marketing, and Go-To-Market teams to influence self-service improvements, content development, and digital experience enhancements Required Skills and Experience Customer Success Experience: Demonstrableexperience inOnboarding,CustomerSuccessor Account Management in a B2B SaaS environment, with proventrack recordmanaginga significant portfolio of accountsand achieving high retention rates (90%+ GRR). Provenexperience owning the renewal process and successfully negotiating contract renewals withsenior leaders. SaaS,AIand Technical Understanding: Strong understanding of SaaS business models andonboarding/customer success metrics includingTTV,GRR, PINCs, CSQLsandcustomer health scoring, Experience withmaximisingcustomersuccess platforms (such asPlanhat) and digital engagement tools (Pendo or similar), withabilityto quickly become a product expert. Experience utilising AI tools such as Claude & Copilot to drive more efficient processes with onboarding and daily Customer Success. Strategic and Analytical Thinking: Strong analytical skills with ability tointerpret usagedata, engagement metrics, and business outcomes to proactivelyidentifyrisks and opportunities Data-driven approach to decision making with experience developing customer success plans and tracking progress against success criteria Essential Soft Skills Exceptional relationship-building and communication skills, with ability to influence and build trust with senior executives Proactive and self-motivated with excellent time management to manage multiple accounts simultaneously Customer-centric approach with genuine passion for helping customers succeed and creating moments of surprise and delight Collaborative team player who can work cross-functionally with Sales, Product, Support, and Marketing team Nice to Have Experience inthe governance, legal tech, or board management space Background working with professional services firms, corporate legal departments, or corporate secretaries Experience in a high-growth SaaS company that has scaled rapidly or been through acquisition Here's some of what's on offer: Pension scheme Personal performance bonus 26 days holiday each calendar year Bupa health & dental cover Group life assurance EAP Cycle to work scheme We pride ourselves on our great working environment and package.
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Overview The Account Director is responsible for leading the delivery of the Spark OOH offering, across their assigned clients. You will also be a critical support to the Business Director in delivering the agency development plan, cultivating a high-performing team, and pioneering a market-leading Publicis Media OOH product. As the Account Director, you will lead the direct reports in the day-to-day delivery of 'best-in-class OOH solutions, which are integrated, data-driven, technology-enabled and innovative. You will be accountable for continually motivating the team and developing their capability; ensuring output is consistently high quality, efficient, accurate and profitable. You will be responsible for the effective deployment and evolution of the 'Planning Framework'. Your responsibility will also include ensuring all working processes are compliant with Operations ways of working and Sparks SLAs. Working with the centralised Trading team and PMX, you will ensure contractual (i.e., PRFs) and commercial (i.e., spend direction/APEX) objectives are met for your Clients. The Account Director creates and implements business development plans for assigned 'Key Clients'. These plans must be aligned to the Spark Agency Development plan KPIs; as set out by your Business Director. Your remit will also include the day-to-day mobilisation of your team centred on the Spark vision; inspiring the agency so that all organic growth and new business opportunities are capitalised on. Responsibilities Own delivery of revenue, billing targets and strategic KPIs across allocated OOH clients Lead new business activity including pricing, submissions, propositions, presentations and client transitions Develop and execute SMART Key Client growth plans in partnership with senior stakeholders Translate client business strategies into high-impact OOH planning, buying and activation solutions Drive best-in-class OOH planning and buying, ensuring SLA, PRF and ECOS compliance Lead cross-functional collaboration (trading, activation, data, innovation, automation) to maximise ROI Build transformational media owner partnerships and agile trading strategies to unlock incremental growth Oversee resource planning, team workloads and delivery quality across all client briefs Champion automation, data, dynamic and APEX opportunities to improve performance and efficiency Ensure commercial governance: forecasting, financial accuracy, audits, guarantees and reporting Proactively manage senior client, planner, investment and media owner relationships Provide clear performance reporting, insights and recommendations to Business Director and leadership Lead and develop high-performing teams through coaching, training, appraisals and capability building Promote OOH effectiveness internally and externally through case studies, events and thought leadership Drive continuous improvement by sharing best practice across Publicis Media and evolving the OOH offer Qualifications Excellent OOH knowledge and broad experience in planning and buying, including the application of all industry and internal planning and administration tools e.g. Purl, Route, Planner, and Touchpoints. High level of knowledge and experience in the broad marketing and advertising landscape as well as being an expert in OOH. Strong understanding of digital media concepts, propositions and Posterscope digital services. Excellent negotiation skills to convert client challenges into solutions which deliver against commercial objectives and campaign KPIs. Strong project management skills to handle a high volume of work and allocate resources and work types in the most efficient and effective way. Excellent understanding of the business priorities and strategy to appreciate the impact of any emerging trends and technology to identify any specific business development opportunities. Resilient and able to handle conflict in a pressurised environment with an energised and enthusiastic approach and a high level of tenacity. Demonstrates a strong collaborative approach to sharing ideas and business intelligence which supports the overall performance of the function and the business. Excellent communication and presentation skills with the ability to influence a broad range of senior external and internal stakeholders. Excellent relationship builder, who can pro-actively build and maintain agency and client contacts and become a trusted advisor. Capable of managing the day-to-day working interactions with agency planners, Central Trading Team, Media Owner partners and Clients. Strong commercial skills to identify specific opportunities to develop organic business, maintain high-spending clients and convert new advertisers to OOH. Capable of managing brief pipelines, anticipating challenges and providing potential solutions. Strategic thinker demonstrating strong skills in presenting innovative thinking and solutions to clients. Strong leadership skills to manage, motivate and coach, with the ability to inspire a diverse group of people. Additional Information Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Apr 25, 2026
Full time
Company Description Spark Foundry make up part of a thriving global media network and are part of the Publicis Groupe, one of the world's leading communications groups. We are globally connected with over 8,000 employees in 110 offices across 70 countries. Who We Are in the UK? Spark Foundry, the Acceleration Agency. We help brands to identify, learn and respond to opportunities faster than the competition. Every client has an area of their business they need to accelerate, from short-term goals to long-term transformation. We've proven our approach during the most difficult year on record. Now we're using it to provide a launchpad for their future. Come be an accelerator with us. How we accelerate Planning: an approach that works in practice rather than theory, arming planners with the ability to create cutting edge campaigns Intelligence: a suite of tools that give definitive answers to big questions, and uncovers actionable insights about real people Trading: a model built on flexibility and trusted relationships, underpinned with bold guarantees Relationships: a culture of asking challenging questions to better understand the brief - we are not a 'yes' agency People: a strong history of recruiting talent from diverse backgrounds and accelerating their careers Our Commitment We are diverse though our experience, people and the clients we look after - and we celebrate that diversity. Our people hold us accountable to our beliefs and via regular surveys and our grass roots D&I team, The Collective, and internal next generation board, Firestarters, we hold regular events and work continually towards generating ideas, initiatives and educating our people to ensure we are a diverse and inclusive agency. As part of our dedication to create an inclusive and diverse workforce, Spark Foundry is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. Overview The Account Director is responsible for leading the delivery of the Spark OOH offering, across their assigned clients. You will also be a critical support to the Business Director in delivering the agency development plan, cultivating a high-performing team, and pioneering a market-leading Publicis Media OOH product. As the Account Director, you will lead the direct reports in the day-to-day delivery of 'best-in-class OOH solutions, which are integrated, data-driven, technology-enabled and innovative. You will be accountable for continually motivating the team and developing their capability; ensuring output is consistently high quality, efficient, accurate and profitable. You will be responsible for the effective deployment and evolution of the 'Planning Framework'. Your responsibility will also include ensuring all working processes are compliant with Operations ways of working and Sparks SLAs. Working with the centralised Trading team and PMX, you will ensure contractual (i.e., PRFs) and commercial (i.e., spend direction/APEX) objectives are met for your Clients. The Account Director creates and implements business development plans for assigned 'Key Clients'. These plans must be aligned to the Spark Agency Development plan KPIs; as set out by your Business Director. Your remit will also include the day-to-day mobilisation of your team centred on the Spark vision; inspiring the agency so that all organic growth and new business opportunities are capitalised on. Responsibilities Own delivery of revenue, billing targets and strategic KPIs across allocated OOH clients Lead new business activity including pricing, submissions, propositions, presentations and client transitions Develop and execute SMART Key Client growth plans in partnership with senior stakeholders Translate client business strategies into high-impact OOH planning, buying and activation solutions Drive best-in-class OOH planning and buying, ensuring SLA, PRF and ECOS compliance Lead cross-functional collaboration (trading, activation, data, innovation, automation) to maximise ROI Build transformational media owner partnerships and agile trading strategies to unlock incremental growth Oversee resource planning, team workloads and delivery quality across all client briefs Champion automation, data, dynamic and APEX opportunities to improve performance and efficiency Ensure commercial governance: forecasting, financial accuracy, audits, guarantees and reporting Proactively manage senior client, planner, investment and media owner relationships Provide clear performance reporting, insights and recommendations to Business Director and leadership Lead and develop high-performing teams through coaching, training, appraisals and capability building Promote OOH effectiveness internally and externally through case studies, events and thought leadership Drive continuous improvement by sharing best practice across Publicis Media and evolving the OOH offer Qualifications Excellent OOH knowledge and broad experience in planning and buying, including the application of all industry and internal planning and administration tools e.g. Purl, Route, Planner, and Touchpoints. High level of knowledge and experience in the broad marketing and advertising landscape as well as being an expert in OOH. Strong understanding of digital media concepts, propositions and Posterscope digital services. Excellent negotiation skills to convert client challenges into solutions which deliver against commercial objectives and campaign KPIs. Strong project management skills to handle a high volume of work and allocate resources and work types in the most efficient and effective way. Excellent understanding of the business priorities and strategy to appreciate the impact of any emerging trends and technology to identify any specific business development opportunities. Resilient and able to handle conflict in a pressurised environment with an energised and enthusiastic approach and a high level of tenacity. Demonstrates a strong collaborative approach to sharing ideas and business intelligence which supports the overall performance of the function and the business. Excellent communication and presentation skills with the ability to influence a broad range of senior external and internal stakeholders. Excellent relationship builder, who can pro-actively build and maintain agency and client contacts and become a trusted advisor. Capable of managing the day-to-day working interactions with agency planners, Central Trading Team, Media Owner partners and Clients. Strong commercial skills to identify specific opportunities to develop organic business, maintain high-spending clients and convert new advertisers to OOH. Capable of managing brief pipelines, anticipating challenges and providing potential solutions. Strategic thinker demonstrating strong skills in presenting innovative thinking and solutions to clients. Strong leadership skills to manage, motivate and coach, with the ability to inspire a diverse group of people. Additional Information Zenith UK has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Planswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTSThis includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of ourbenefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Data Product Manager Location: Warwick (Hybrid, 2 days in the office per week) Contract Length: 6 Months Are you a data enthusiast with a knack for product management? Do you thrive in dynamic environments and want to play a key role in transforming the utilities industry? If so, we have the perfect opportunity for you! About Us: At our organization, we're committed to leveraging data to enhance customer experiences and drive innovation in the utilities sector. We believe in the power of data to inform decisions and create impactful solutions. Join us in our mission to deliver exceptional data-driven products! What You'll Do: As a Data Product Manager, you'll be at the forefront of managing our data products through their entire lifecycle-from conception to delivery. Here's what you'll be responsible for: Product Management: - Champion our data products, ensuring they meet user needs and deliver financial benefits. - Manage the product backlog and coordinate trials and launches. - Adapt to changing user requirements and create transitioning plans. Data Management: - Develop and implement master data management processes. - Ensure consistency in data retrieval and analysis across the organization. Data Engineering & Visualisation: - Drive the development of data engineering solutions while adhering to security and compliance standards. - Lead innovative approaches for data visualisation to enhance understanding and storytelling. Data Science & Business Intelligence: - Apply analytical techniques to gain insights and predict behaviors that drive business value. - Manage business intelligence activities, ensuring robust and efficient processes. Stakeholder Engagement: - Build strong relationships with stakeholders, facilitating open communication and collaboration. - Provide informed feedback to promote understanding and decision-making. Who You Are: Experience: You bring a solid background in product management, ideally in a data-centric role within a complex organization. Skills: You have excellent leadership, communication, and presentation skills, with a strong understanding of agile methodologies and product development. Education: A degree in a relevant field (data, information systems, business) is essential; an MBA is a plus! Why Join Us? Impact: Be part of an innovative team that is shaping the future of the utilities industry through data. Growth: We foster a culture of continuous learning and professional development. Collaboration: Work with passionate individuals in a supportive and dynamic environment. If you're ready to take on this exciting challenge and make a difference, we want to hear from you! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Apr 24, 2026
Contractor
Data Product Manager Location: Warwick (Hybrid, 2 days in the office per week) Contract Length: 6 Months Are you a data enthusiast with a knack for product management? Do you thrive in dynamic environments and want to play a key role in transforming the utilities industry? If so, we have the perfect opportunity for you! About Us: At our organization, we're committed to leveraging data to enhance customer experiences and drive innovation in the utilities sector. We believe in the power of data to inform decisions and create impactful solutions. Join us in our mission to deliver exceptional data-driven products! What You'll Do: As a Data Product Manager, you'll be at the forefront of managing our data products through their entire lifecycle-from conception to delivery. Here's what you'll be responsible for: Product Management: - Champion our data products, ensuring they meet user needs and deliver financial benefits. - Manage the product backlog and coordinate trials and launches. - Adapt to changing user requirements and create transitioning plans. Data Management: - Develop and implement master data management processes. - Ensure consistency in data retrieval and analysis across the organization. Data Engineering & Visualisation: - Drive the development of data engineering solutions while adhering to security and compliance standards. - Lead innovative approaches for data visualisation to enhance understanding and storytelling. Data Science & Business Intelligence: - Apply analytical techniques to gain insights and predict behaviors that drive business value. - Manage business intelligence activities, ensuring robust and efficient processes. Stakeholder Engagement: - Build strong relationships with stakeholders, facilitating open communication and collaboration. - Provide informed feedback to promote understanding and decision-making. Who You Are: Experience: You bring a solid background in product management, ideally in a data-centric role within a complex organization. Skills: You have excellent leadership, communication, and presentation skills, with a strong understanding of agile methodologies and product development. Education: A degree in a relevant field (data, information systems, business) is essential; an MBA is a plus! Why Join Us? Impact: Be part of an innovative team that is shaping the future of the utilities industry through data. Growth: We foster a culture of continuous learning and professional development. Collaboration: Work with passionate individuals in a supportive and dynamic environment. If you're ready to take on this exciting challenge and make a difference, we want to hear from you! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
The Opportunity Engagement is becoming central to how school leaders think about improvement. The 2026 White Paper reframed it as a lead indicator of school improvement. Ofsted's new framework gives it weight. MAT CEOs and headteachers increasingly want termly data they can act on, and TEP is built to provide exactly that. We have a strong foundation in the North of England, as a region with some of our founding partners, including Outwood Grange Academies Trust, The Education Alliance, BDAT and Pathfinder were among our Research in the Commission for Engagement and a Lead Indicator and we are proud to still have in our community. However, there is still substantial appetite across the North for TEP to give trust and school leaders precision they can act on. There is a pipeline of interested trusts. And there is real opportunity to shape a regional story (events, flagship partnerships, local authority engagement) that compounds as partnerships grow. The Regional Director will own that opportunity and lead business development in the region. You'll be building on a proven product and a credible research base, and joining at the point where regional presence matters most. Early work will focus on opening new partnerships at trust level, stewarding a small number of strategic relationships with sector bodies and Teaching School Hubs, and establishing TEP as a trusted voice in the region. What you'll inherit A proven platform and service offer. Validated by 600+ UK schools, designed around the rhythms of the school year, supporting school leaders across the country. Support from our Partnerships Director. Working closely with Jess Easton, Director of Partnerships and Insights, who is actively involved in regional strategy, as well as support from our Regional Director (Agnes Fitzpatrick) who works in the South of England. Partnerships team support. A Marketing function, a Community team handling delivery, and colleagues across ImpactEd Group opening doors. Early pipeline to build on. Warm conversations with trusts in the region, and a growing profile in the sector to build on. Real commercial ambition. Clear termly targets, a performance-related pay structure, and the opportunity of employee shares through EMI. A base in Leeds. A vibrant, accessible city-centre office two minutes from Leeds station, in the heart of the tech hub of the north. The role You'll lead TEP's growth and business development across the North of England: opening new partnerships with schools and trusts, stewarding strategic relationships with sector bodies, and shaping how TEP shows up in the region. You'll have real autonomy, backed by a Director who's hands-on with strategy, a growing marketing function, and the research weight of ImpactEd Group behind you. There are three main areas of responsibility: Winning new partnerships: Lead new business across the North of England, opening conversations with schools and trusts, converting them into partnerships, and delivering against termly targets. Growing strategic partnerships: Steward the region's highest-value partnerships (typically Teaching School Hubs, sector bodies, or place-based local authority partnerships), leading the relationship and evidencing TEP's impact. Contributing to TEP more broadly: Feed regional intelligence into TEP's business planning: where the growth is, where the risks are, and help embed scalable ways of working. About you We are open to a range of backgrounds, though it is likely the successful candidate will have significant experience working in or closely with schools and education, and experience in selling products or developing partnerships with school leaders. This role offers hybrid working, with 3 days per week in the office or on the road. You should be willing to travel across the North of England for partner meetings, conferences and events (approximately 50% of your time), with occasional UK-wide travel. What you'll need Experience working within or closely with UK schools, Local Authorities and multi-academy trusts, ideally with an existing network across Northern England A demonstrable track record in partnership development, account management, or educational sales Experience presenting to a senior education leaders (Headteachers, CEOs, Directors) A strong understanding of school budgeting cycles and decision-making processes Experience delivering presentations or public speaking. What will set you apart Excellent verbal and written communication skills, with the ability to develop compelling value propositions Entrepreneurial, pragmatic and solution-focused: you can think on your feet and adapt to change Comfortable with targets while maintaining a relationship-focused approach Self-motivated, with a consultative rather than transactional sales approach A clear passion for improving school engagement and supporting school leaders Excited to join a young organisation and help shape its growth in the coming years We are an ambitious team incubated and supported by ImpactEd Group. The role would be employed by TEP Services Limited.
Apr 24, 2026
Full time
The Opportunity Engagement is becoming central to how school leaders think about improvement. The 2026 White Paper reframed it as a lead indicator of school improvement. Ofsted's new framework gives it weight. MAT CEOs and headteachers increasingly want termly data they can act on, and TEP is built to provide exactly that. We have a strong foundation in the North of England, as a region with some of our founding partners, including Outwood Grange Academies Trust, The Education Alliance, BDAT and Pathfinder were among our Research in the Commission for Engagement and a Lead Indicator and we are proud to still have in our community. However, there is still substantial appetite across the North for TEP to give trust and school leaders precision they can act on. There is a pipeline of interested trusts. And there is real opportunity to shape a regional story (events, flagship partnerships, local authority engagement) that compounds as partnerships grow. The Regional Director will own that opportunity and lead business development in the region. You'll be building on a proven product and a credible research base, and joining at the point where regional presence matters most. Early work will focus on opening new partnerships at trust level, stewarding a small number of strategic relationships with sector bodies and Teaching School Hubs, and establishing TEP as a trusted voice in the region. What you'll inherit A proven platform and service offer. Validated by 600+ UK schools, designed around the rhythms of the school year, supporting school leaders across the country. Support from our Partnerships Director. Working closely with Jess Easton, Director of Partnerships and Insights, who is actively involved in regional strategy, as well as support from our Regional Director (Agnes Fitzpatrick) who works in the South of England. Partnerships team support. A Marketing function, a Community team handling delivery, and colleagues across ImpactEd Group opening doors. Early pipeline to build on. Warm conversations with trusts in the region, and a growing profile in the sector to build on. Real commercial ambition. Clear termly targets, a performance-related pay structure, and the opportunity of employee shares through EMI. A base in Leeds. A vibrant, accessible city-centre office two minutes from Leeds station, in the heart of the tech hub of the north. The role You'll lead TEP's growth and business development across the North of England: opening new partnerships with schools and trusts, stewarding strategic relationships with sector bodies, and shaping how TEP shows up in the region. You'll have real autonomy, backed by a Director who's hands-on with strategy, a growing marketing function, and the research weight of ImpactEd Group behind you. There are three main areas of responsibility: Winning new partnerships: Lead new business across the North of England, opening conversations with schools and trusts, converting them into partnerships, and delivering against termly targets. Growing strategic partnerships: Steward the region's highest-value partnerships (typically Teaching School Hubs, sector bodies, or place-based local authority partnerships), leading the relationship and evidencing TEP's impact. Contributing to TEP more broadly: Feed regional intelligence into TEP's business planning: where the growth is, where the risks are, and help embed scalable ways of working. About you We are open to a range of backgrounds, though it is likely the successful candidate will have significant experience working in or closely with schools and education, and experience in selling products or developing partnerships with school leaders. This role offers hybrid working, with 3 days per week in the office or on the road. You should be willing to travel across the North of England for partner meetings, conferences and events (approximately 50% of your time), with occasional UK-wide travel. What you'll need Experience working within or closely with UK schools, Local Authorities and multi-academy trusts, ideally with an existing network across Northern England A demonstrable track record in partnership development, account management, or educational sales Experience presenting to a senior education leaders (Headteachers, CEOs, Directors) A strong understanding of school budgeting cycles and decision-making processes Experience delivering presentations or public speaking. What will set you apart Excellent verbal and written communication skills, with the ability to develop compelling value propositions Entrepreneurial, pragmatic and solution-focused: you can think on your feet and adapt to change Comfortable with targets while maintaining a relationship-focused approach Self-motivated, with a consultative rather than transactional sales approach A clear passion for improving school engagement and supporting school leaders Excited to join a young organisation and help shape its growth in the coming years We are an ambitious team incubated and supported by ImpactEd Group. The role would be employed by TEP Services Limited.
THE POSITION We are looking for two experienced individuals to work across key strategic respiratory centers in the UK & Ireland, with one role covering the Northern region and the other covering the Southern region. These field-based roles will be responsible for non-promotional, scientific exchange and interactions, with External Experts (EE), Healthcare Professionals (HCPs), and other relevant decision makers (ORDMs). Working as part of our Inflammation therapy area medical team, the principal role of the MSL is (i) to build and maintain long term trusted partnerships with external stakeholders supporting their research and medical/scientific information needs, (ii) identify the needs of external stakeholders and opportunities within healthcare systems, and proactively meet these by fostering collaboration with internal stakeholders and leveraging external partnerships, and (iii) inform strategic decisions and support organisational goals by developing a deep understanding of the therapeutic area (TA) and the broader healthcare landscape and gathering actionable insights in alignment with TA/asset strategy, thereby improving patient care and management, facilitating clinical adoption and adding value to Boehringer. Tasks & Responsibilities Identify, profile, and strategically engage with relevant external stakeholders in the territory. Build long term trusted partnerships with external stakeholders by driving peer to peer exchange of unbiased, accurate, up to date medical and scientific knowledge and improving disease awareness. Provide medical/scientific information and expertise on Boehringer's clinical trials and medicines to EEs/HCPs in response to unsolicited requests on a single and ongoing basis, including the delivery of presentations using approved materials. Communicate scientific data and asset value proposition effectively, using omnichannel orchestration, ensuring that individual preferences and needs of external stakeholders are met. Develop a deep understanding of stakeholder network, healthcare landscape, and patient care pathways, in collaboration with internal cross functional team members, to develop and execute a territory specific strategic stakeholder engagement plan that supports business strategic priorities and the needs of the healthcare system. Recognize gaps/bottlenecks in patient journeys and identify opportunities for support and/or collaborative partnerships that aim to improve referral pathways and overall patient care and/or relate to data generation. Proactively seek and gather strategically relevant insights related (but not limited) to the therapeutic area, disease management, healthcare landscape, patient journey, stakeholder network, clinical data and educational gaps, and stakeholder needs and opportunities. Share insights internally, to relevant teams, to support the actioning of these insights, inform strategy and the identification of collaborative opportunities. Develop and execute (or support development and execution of) strategies/actions based on the insights within the territory and/or cross functionally. Contribute to shaping internal strategic decisions and/or therapeutic area goals by discussing and sharing key strategic insights in relevant meetings. Lead and/or support medical projects or activities, for example: publications, medical education, preceptorships, round table discussions, advisory boards, congresses, ECR, etc. Support other internal activities/projects such as speaker briefings and internal trainings, in close collaboration with the appropriate internal colleagues and external stakeholders. Provide intelligence and actionable insights to support site/investigator identification and selection, site initiation, and identification of recruitment gaps of Boehringer sponsored studies, supporting the clinical development and operations team. Collaborate with Market Access/Healthcare Economics & Outcomes Research/Healthcare Affairs team for discussions on scientific data and asset value proposition. Requirements Experience working in the respiratory airways therapy area. Demonstrate self motivation and learning agility, especially the ability to develop expertise in new therapy areas, to maintain expertise and medical leadership in the therapy area. Ability to collaborate with different internal and external stakeholders to develop & strengthen trusted partnerships. Excellent interpersonal and communication skills, both written and verbal. Excellent prioritisation skills and ability to manage time and resources optimally. Proactive attitude, growth mindset, agility, emotional intelligence, teamwork, trustworthiness, resilience, accountability, and strong leadership. Strategic mindset and business acumen. Ability and willingness to undertake regular travel across the region and on some occasions, to national and international congresses. Ability to fulfil key performance indicators (KPIs) associated with respective responsibilities. Experience of liaising with external medical experts and internal cross functional teams - preferred. Knowledge of local healthcare systems and clinical practices related to specialty respiratory patient care - preferred. Experience working with or within the pharmaceutical industry - preferred.
Apr 24, 2026
Full time
THE POSITION We are looking for two experienced individuals to work across key strategic respiratory centers in the UK & Ireland, with one role covering the Northern region and the other covering the Southern region. These field-based roles will be responsible for non-promotional, scientific exchange and interactions, with External Experts (EE), Healthcare Professionals (HCPs), and other relevant decision makers (ORDMs). Working as part of our Inflammation therapy area medical team, the principal role of the MSL is (i) to build and maintain long term trusted partnerships with external stakeholders supporting their research and medical/scientific information needs, (ii) identify the needs of external stakeholders and opportunities within healthcare systems, and proactively meet these by fostering collaboration with internal stakeholders and leveraging external partnerships, and (iii) inform strategic decisions and support organisational goals by developing a deep understanding of the therapeutic area (TA) and the broader healthcare landscape and gathering actionable insights in alignment with TA/asset strategy, thereby improving patient care and management, facilitating clinical adoption and adding value to Boehringer. Tasks & Responsibilities Identify, profile, and strategically engage with relevant external stakeholders in the territory. Build long term trusted partnerships with external stakeholders by driving peer to peer exchange of unbiased, accurate, up to date medical and scientific knowledge and improving disease awareness. Provide medical/scientific information and expertise on Boehringer's clinical trials and medicines to EEs/HCPs in response to unsolicited requests on a single and ongoing basis, including the delivery of presentations using approved materials. Communicate scientific data and asset value proposition effectively, using omnichannel orchestration, ensuring that individual preferences and needs of external stakeholders are met. Develop a deep understanding of stakeholder network, healthcare landscape, and patient care pathways, in collaboration with internal cross functional team members, to develop and execute a territory specific strategic stakeholder engagement plan that supports business strategic priorities and the needs of the healthcare system. Recognize gaps/bottlenecks in patient journeys and identify opportunities for support and/or collaborative partnerships that aim to improve referral pathways and overall patient care and/or relate to data generation. Proactively seek and gather strategically relevant insights related (but not limited) to the therapeutic area, disease management, healthcare landscape, patient journey, stakeholder network, clinical data and educational gaps, and stakeholder needs and opportunities. Share insights internally, to relevant teams, to support the actioning of these insights, inform strategy and the identification of collaborative opportunities. Develop and execute (or support development and execution of) strategies/actions based on the insights within the territory and/or cross functionally. Contribute to shaping internal strategic decisions and/or therapeutic area goals by discussing and sharing key strategic insights in relevant meetings. Lead and/or support medical projects or activities, for example: publications, medical education, preceptorships, round table discussions, advisory boards, congresses, ECR, etc. Support other internal activities/projects such as speaker briefings and internal trainings, in close collaboration with the appropriate internal colleagues and external stakeholders. Provide intelligence and actionable insights to support site/investigator identification and selection, site initiation, and identification of recruitment gaps of Boehringer sponsored studies, supporting the clinical development and operations team. Collaborate with Market Access/Healthcare Economics & Outcomes Research/Healthcare Affairs team for discussions on scientific data and asset value proposition. Requirements Experience working in the respiratory airways therapy area. Demonstrate self motivation and learning agility, especially the ability to develop expertise in new therapy areas, to maintain expertise and medical leadership in the therapy area. Ability to collaborate with different internal and external stakeholders to develop & strengthen trusted partnerships. Excellent interpersonal and communication skills, both written and verbal. Excellent prioritisation skills and ability to manage time and resources optimally. Proactive attitude, growth mindset, agility, emotional intelligence, teamwork, trustworthiness, resilience, accountability, and strong leadership. Strategic mindset and business acumen. Ability and willingness to undertake regular travel across the region and on some occasions, to national and international congresses. Ability to fulfil key performance indicators (KPIs) associated with respective responsibilities. Experience of liaising with external medical experts and internal cross functional teams - preferred. Knowledge of local healthcare systems and clinical practices related to specialty respiratory patient care - preferred. Experience working with or within the pharmaceutical industry - preferred.
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,700 customers globally, including industry giants like Google, Meta, and OpenAI, to make game changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. About the Role We're looking for an experienced and inspiring Product Data Science Manager to lead a customer facing team within our fast paced Data Labs group. In this role, you will manage and mentor a high performing team of product data scientists while remaining deeply connected to the technical work itself. You'll be responsible for delivering complex, custom insights to some of the biggest names in the market, ensuring both analytical excellence and strong client impact. This is a hands on leadership role that combines people management, technical depth, and cross functional collaboration. You'll set standards, scale best practices, and help shape the future of Similarweb's custom data solutions. What does the day to day of a Product Data Science Manager (Data Labs) at Similarweb look like? Lead, mentor, and develop a team of customer facing data analysts, fostering a culture of ownership, excellence, and continuous learning. Oversee end to end delivery of complex, custom data products - from client scoping and solution design to execution and ongoing delivery. Ensure high analytical and technical standards across the team, including SQL, PySpark, Python, and data validation best practices. Act as an escalation point for complex analytical challenges, providing hands on guidance where needed. Partner closely with Engineering to define scalable infrastructure and productized solutions. Collaborate with Advisory Services and other stakeholders to deliver seamless, high impact client solutions. Drive process improvements, knowledge sharing, and documentation to scale the team's impact and efficiency. Balance client needs, team capacity, and delivery timelines while maintaining a high bar for quality. This is the perfect job for someone who has: Proven experience managing and mentoring data analysts or analytics teams. Strong hands on experience with SQL and PySpark for data analysis - Must. Strong Python scripting experience - Must. Excellent communication skills in English, with the ability to translate complex analysis into clear business insights. Experience working directly with clients and managing stakeholder expectations - Strong Advantage. Background in online marketing, digital services, or tech analytics - Advantage. Demonstrated ability to independently lead complex projects from strategy to execution. A proactive, ownership driven mindset with strong decision making skills. Bachelor's degree in Statistics, Computer Science, Engineering, or a related field - Must. Master's degree - Big Advantage. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Apr 24, 2026
Full time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,700 customers globally, including industry giants like Google, Meta, and OpenAI, to make game changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. About the Role We're looking for an experienced and inspiring Product Data Science Manager to lead a customer facing team within our fast paced Data Labs group. In this role, you will manage and mentor a high performing team of product data scientists while remaining deeply connected to the technical work itself. You'll be responsible for delivering complex, custom insights to some of the biggest names in the market, ensuring both analytical excellence and strong client impact. This is a hands on leadership role that combines people management, technical depth, and cross functional collaboration. You'll set standards, scale best practices, and help shape the future of Similarweb's custom data solutions. What does the day to day of a Product Data Science Manager (Data Labs) at Similarweb look like? Lead, mentor, and develop a team of customer facing data analysts, fostering a culture of ownership, excellence, and continuous learning. Oversee end to end delivery of complex, custom data products - from client scoping and solution design to execution and ongoing delivery. Ensure high analytical and technical standards across the team, including SQL, PySpark, Python, and data validation best practices. Act as an escalation point for complex analytical challenges, providing hands on guidance where needed. Partner closely with Engineering to define scalable infrastructure and productized solutions. Collaborate with Advisory Services and other stakeholders to deliver seamless, high impact client solutions. Drive process improvements, knowledge sharing, and documentation to scale the team's impact and efficiency. Balance client needs, team capacity, and delivery timelines while maintaining a high bar for quality. This is the perfect job for someone who has: Proven experience managing and mentoring data analysts or analytics teams. Strong hands on experience with SQL and PySpark for data analysis - Must. Strong Python scripting experience - Must. Excellent communication skills in English, with the ability to translate complex analysis into clear business insights. Experience working directly with clients and managing stakeholder expectations - Strong Advantage. Background in online marketing, digital services, or tech analytics - Advantage. Demonstrated ability to independently lead complex projects from strategy to execution. A proactive, ownership driven mindset with strong decision making skills. Bachelor's degree in Statistics, Computer Science, Engineering, or a related field - Must. Master's degree - Big Advantage. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Overview The Head of Data Science & AI spearheads Janus Henderson's data driven initiatives, leading the development and execution of a strategy that harnesses data and artificial intelligence across the organization. The role oversees advanced analytics, AI model development, and AI/ML governance, ensuring that AI is applied ethically and effectively to enhance investment research, client experience, and operations while maintaining the firm's standards of accuracy, transparency, and trust. Key Responsibilities AI Strategy: Define and lead a comprehensive AI strategy aligned with business objectives, continuously refining it based on emerging technologies and evolving needs. Model Development & AI Innovation: Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model lifecycle from proof of concept to production and ensuring ongoing value and maintenance. AI Governance & Ethics: Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Enablement & Collaboration: Act as a bridge between the Data Science team and other business units, fostering integration of AI solutions into processes and working closely with technology leaders. Emerging Technology & Thought Leadership: Monitor industry trends, evaluate new AI techniques, pilot innovations, and advocate for investments that deliver competitive advantage and risk reduction. Required Qualifications Education: Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related quantitative field. Experience: 10+ years in data science, analytics, or related technology roles, with a minimum of 5 years in leadership or managerial capacity. Experience in financial services, asset management, or capital markets is highly desirable. Technical Proficiency: Deep expertise in machine learning techniques, statistical modeling, and large dataset analytics; proven track record of model development and deployment. Industry Knowledge: Solid understanding of asset management products, portfolio management, performance analytics, and client servicing; awareness of how AI is applied in investment management. Leadership & Communication: Demonstrated ability to lead multidisciplinary teams, manage complex projects, and convey analytical insights to senior executives. Preferred Experience Direct experience in an asset management analytics or quantitative research team. Established AI/ML governance processes, including model review committees and monitoring frameworks. Familiarity with advanced analytics ecosystems in finance (e.g., quantitative libraries, time series databases, visualization tools). Published research, patents, or conference presentations in AI or data science related to finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, notebooks, Git. Machine Learning: regression, classification, clustering, tree based models, neural networks; MLOps, model deployment, automated testing. Data Platforms: relational databases, NoSQL, time series, big data frameworks, cloud data services (AWS, Azure, GCP). Analytics & BI: Tableau, Power BI, Python/R visualization, statistical analysis tools. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption. Soft Skills & Leadership Competencies Strategic Vision & Innovation Ethical Leadership & Responsible AI advocacy Storytelling & Communication for non technical audiences Collaboration & Influence across organizational boundaries Mentorship & Talent Development Problem Solving & Resilience Benefits and Working Conditions Hybrid working environment with reasonable accommodations Generous holiday policy Paid volunteer time Professional development support (courses, tuition reimbursement) Inclusive diversity, equity, and inclusion initiatives Family leave benefits Well being initiatives (Headspace, ClassPass) Employee events and wellness perks (complimentary beverages, happy hours) Janus Henderson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Applicants must comply with the firm's Investment Advisory Code of Ethics and any relevant regulatory obligations.
Apr 24, 2026
Full time
Overview The Head of Data Science & AI spearheads Janus Henderson's data driven initiatives, leading the development and execution of a strategy that harnesses data and artificial intelligence across the organization. The role oversees advanced analytics, AI model development, and AI/ML governance, ensuring that AI is applied ethically and effectively to enhance investment research, client experience, and operations while maintaining the firm's standards of accuracy, transparency, and trust. Key Responsibilities AI Strategy: Define and lead a comprehensive AI strategy aligned with business objectives, continuously refining it based on emerging technologies and evolving needs. Model Development & AI Innovation: Lead a team of data scientists and AI engineers to develop predictive models and AI solutions, guiding the model lifecycle from proof of concept to production and ensuring ongoing value and maintenance. AI Governance & Ethics: Establish and enforce an AI governance framework, including model validation, transparency, fairness, and compliance with emerging AI regulations. Enablement & Collaboration: Act as a bridge between the Data Science team and other business units, fostering integration of AI solutions into processes and working closely with technology leaders. Emerging Technology & Thought Leadership: Monitor industry trends, evaluate new AI techniques, pilot innovations, and advocate for investments that deliver competitive advantage and risk reduction. Required Qualifications Education: Master's or Ph.D. in Computer Science, Data Science, Statistics, Engineering, or a related quantitative field. Experience: 10+ years in data science, analytics, or related technology roles, with a minimum of 5 years in leadership or managerial capacity. Experience in financial services, asset management, or capital markets is highly desirable. Technical Proficiency: Deep expertise in machine learning techniques, statistical modeling, and large dataset analytics; proven track record of model development and deployment. Industry Knowledge: Solid understanding of asset management products, portfolio management, performance analytics, and client servicing; awareness of how AI is applied in investment management. Leadership & Communication: Demonstrated ability to lead multidisciplinary teams, manage complex projects, and convey analytical insights to senior executives. Preferred Experience Direct experience in an asset management analytics or quantitative research team. Established AI/ML governance processes, including model review committees and monitoring frameworks. Familiarity with advanced analytics ecosystems in finance (e.g., quantitative libraries, time series databases, visualization tools). Published research, patents, or conference presentations in AI or data science related to finance. Technical Skills Programming: Python (pandas, scikit learn, TensorFlow/PyTorch), R, SQL, notebooks, Git. Machine Learning: regression, classification, clustering, tree based models, neural networks; MLOps, model deployment, automated testing. Data Platforms: relational databases, NoSQL, time series, big data frameworks, cloud data services (AWS, Azure, GCP). Analytics & BI: Tableau, Power BI, Python/R visualization, statistical analysis tools. AI Ethics & Security: bias detection, explainability (LIME, SHAP), data anonymization, encryption. Soft Skills & Leadership Competencies Strategic Vision & Innovation Ethical Leadership & Responsible AI advocacy Storytelling & Communication for non technical audiences Collaboration & Influence across organizational boundaries Mentorship & Talent Development Problem Solving & Resilience Benefits and Working Conditions Hybrid working environment with reasonable accommodations Generous holiday policy Paid volunteer time Professional development support (courses, tuition reimbursement) Inclusive diversity, equity, and inclusion initiatives Family leave benefits Well being initiatives (Headspace, ClassPass) Employee events and wellness perks (complimentary beverages, happy hours) Janus Henderson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks. Applicants must comply with the firm's Investment Advisory Code of Ethics and any relevant regulatory obligations.
We are seeking an experienced, hands on FP&A Analyst to join our senior finance leadership team, reporting directly to the Director of Finance. This role supports two of London's most prestigious membership clubs, Maison Estelle and Celeste, alongside the Group holding company. As the FP&A Analyst, your primary focus is to improve, own and automate (where possible) all areas of financial reporting for Estelle, both in terms of look back (daily sales, weekly flash reporting, monthly trading pack, group consolidation) and look forward (rolling forecast, cash flow, 5 year plan, new site underwriting). You will have exceptional Excel skills, ideally experience developing and working with databases, a natural obsession over attention to detail and an understanding of delivering to the above whilst working to tight deadlines. You should uphold the highest standards and ensure the member experience is always in line with the Estelle standards. Planning Own the preparation of Group financial presentation packs for senior stakeholders of the wider Group - including the founder and institutional investor. These include but are not limited to the Monthly Operating Report (MOR), Quarterly Board Pack and Annual Budget Support with the global consolidation of financial plans for annual budget, quarterly forecasts and monthly rolling forecasts Obsess about the Group's KPI's and performance against them - why, how, when, what Develop a robust look ahead forecast process for operational teams to ensure efficiency and consistency in future reporting Lead on the annual group budget process, developing required templates and timelines for operating companies to adhere to Support the new site underwrite process, developing a robust 3 statement financial model for new site appraisals that is quick and efficient to update in a timely manner Support with the accurate and timely system upload of the entity trial balances including look ahead forecasts Analysis Develop and maintain a comprehensive Business Intelligence (BI) dashboard, consolidating data from diverse sources to provide hands off actionable insights for strategic decision making Dive deeply into financial data and become a subject matter expert to provide additional insights Identify and research trends in variances to forecast, budget, and prior year expenses, proactively identifying opportunities for improvement Collaborate with cross functional teams to gather, analyse, and interpret financial and operational data for informed decision support Assist the Finance Director and other key stakeholders with ad hoc financial planning and analysis including impairment reviews Suggest changes or improvements to increase accuracy, efficiency, cost reductions and to improve our member experience About You Strong analytical and quantitative skills, comfortable working with large datasets Proficiency in Excel, financial modelling, and reporting tools; familiarity with SQL, PowerPivot, or Power Query Ability to communicate complex financial information clearly to non finance stakeholders Knowledge of budgeting, forecasting, and variance analysis techniques Educational background typically includes a degree in finance, accounting, economics, or a related field; professional certifications welcomed Benefits We have a range of perks and benefits at your fingertips: WSET qualifications 30 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance Inclusion in the Tronc scheme A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing Goes without saying, but we will feed you during your shift Lots of opportunity to develop your skills and progress internally Regular team get togethers, from team drinks to bi annual parties Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more
Apr 24, 2026
Full time
We are seeking an experienced, hands on FP&A Analyst to join our senior finance leadership team, reporting directly to the Director of Finance. This role supports two of London's most prestigious membership clubs, Maison Estelle and Celeste, alongside the Group holding company. As the FP&A Analyst, your primary focus is to improve, own and automate (where possible) all areas of financial reporting for Estelle, both in terms of look back (daily sales, weekly flash reporting, monthly trading pack, group consolidation) and look forward (rolling forecast, cash flow, 5 year plan, new site underwriting). You will have exceptional Excel skills, ideally experience developing and working with databases, a natural obsession over attention to detail and an understanding of delivering to the above whilst working to tight deadlines. You should uphold the highest standards and ensure the member experience is always in line with the Estelle standards. Planning Own the preparation of Group financial presentation packs for senior stakeholders of the wider Group - including the founder and institutional investor. These include but are not limited to the Monthly Operating Report (MOR), Quarterly Board Pack and Annual Budget Support with the global consolidation of financial plans for annual budget, quarterly forecasts and monthly rolling forecasts Obsess about the Group's KPI's and performance against them - why, how, when, what Develop a robust look ahead forecast process for operational teams to ensure efficiency and consistency in future reporting Lead on the annual group budget process, developing required templates and timelines for operating companies to adhere to Support the new site underwrite process, developing a robust 3 statement financial model for new site appraisals that is quick and efficient to update in a timely manner Support with the accurate and timely system upload of the entity trial balances including look ahead forecasts Analysis Develop and maintain a comprehensive Business Intelligence (BI) dashboard, consolidating data from diverse sources to provide hands off actionable insights for strategic decision making Dive deeply into financial data and become a subject matter expert to provide additional insights Identify and research trends in variances to forecast, budget, and prior year expenses, proactively identifying opportunities for improvement Collaborate with cross functional teams to gather, analyse, and interpret financial and operational data for informed decision support Assist the Finance Director and other key stakeholders with ad hoc financial planning and analysis including impairment reviews Suggest changes or improvements to increase accuracy, efficiency, cost reductions and to improve our member experience About You Strong analytical and quantitative skills, comfortable working with large datasets Proficiency in Excel, financial modelling, and reporting tools; familiarity with SQL, PowerPivot, or Power Query Ability to communicate complex financial information clearly to non finance stakeholders Knowledge of budgeting, forecasting, and variance analysis techniques Educational background typically includes a degree in finance, accounting, economics, or a related field; professional certifications welcomed Benefits We have a range of perks and benefits at your fingertips: WSET qualifications 30 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance Inclusion in the Tronc scheme A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing Goes without saying, but we will feed you during your shift Lots of opportunity to develop your skills and progress internally Regular team get togethers, from team drinks to bi annual parties Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more
Bold. Autonomous. Built to Scale. If you know B2B tech / IT marketing, understand MSPs, and want real ownership, keep reading. This role sits at the engine room of a high-performing, London-based IT Managed Service Provider operating at the premium end of the market. The business is ambitious, growing, and commercially sharp and now needs a Marketing Manager who can build momentum, sharpen positioning, and turn strategy into measurable results. This is not a hands-off or heavily layered marketing team. This is the best seat in the house for a marketer who wants autonomy, influence, and direct impact on revenue. You ll be the sole owner of the marketing function , responsible for designing and executing a modern, data-led marketing engine across five core pillars: Market Intelligence Brand Lead Generation Engagement & Nurture Sales Enablement You ll shape how the business is seen, heard, and chosen, owning campaigns end-to-end, creating compelling content, driving demand, and enabling sales with the tools they need to win. This is a role for someone who thrives in a build-and-run environment: commercially minded, creative, analytical, and comfortable making decisions without waiting for permission. The Role at a Glance Marketing Manager (Sole Contributor) London Based Hybrid (3 Days Office / 2 Remote) £50,000 basic + Quarterly KPI Bonus Potential Full-Time, Permanent Expertise: Managed IT Support / Managed Cybersecurity / Microsoft / Cloud Expertise / Technology, SaaS. Pedigree: Tier 1 Microsoft Solutions Technology Partner About the Role Reporting directly into leadership, you ll take full ownership of marketing strategy and execution. Your remit spans: • Planning and delivering multichannel demand generation campaigns • Strengthening brand positioning and thought leadership • Driving website performance, engagement, and conversion • Supporting long-cycle, high-value sales with impactful enablement assets • Using AI and automation to improve efficiency, targeting, and scale You ll work closely with Sales, Solutions Architects, and Executives, translating complex technology into clear, compelling business value for regulated and professional services customers. Key Responsibilities Market Analysis & Intelligence • Ongoing competitor, sector, and audience analysis • Identifying growth opportunities across verticals such as professional services, legal, finance, and PE-backed firms • Using data and insights to refine strategy and maximise ROI Brand Awareness & Positioning • Owning messaging, tone of voice, and brand consistency • Producing high-quality content: blogs, case studies, ebooks, customer stories, and social assets • Elevating the company s profile through thought leadership and storytelling Lead Generation & Digital Marketing • Executing campaigns across SEO, PPC, paid social, email, and webinars • Owning website content, landing pages, and conversion optimisation • Leveraging AI tools to accelerate content creation and campaign performance Engagement, Nurture & ABM • Building targeted nurture programmes for prospects and customers • Running ABM-style micro-campaigns aligned with sales priorities • Strengthening engagement through education-led content and newsletters Sales Enablement & Collaboration • Creating and maintaining sales assets including pitch decks, proposals, case studies, and sector collateral • Managing a central content library aligned to the full sales cycle • Feeding the content pipeline with insights from across the business About You You re a hands-on B2B marketer with experience in MSP, IT services, SaaS, or professional services environments. You combine strategic thinking with executional strength, equally comfortable analysing performance data and writing high-impact content. You re confident operating as a one-person marketing function, setting direction, prioritising activity, and delivering results at pace. You bring: • Proven results across at least 3 of the 5 marketing pillars • Strong digital marketing capability (SEO, PPC, analytics, automation) • Experience running integrated lead generation campaigns • Excellent writing skills and the ability to translate technical complexity into business value • High proficiency with modern marketing and AI tools Bonus points if you ve: • Built or scaled a marketing function • Worked with ABM methodologies • Created visual content using tools like Canva, Adobe, or Figma • Marketed to regulated or professional services sectors Why Join? • Full ownership and visibility of the marketing function • Direct influence on revenue, brand, and growth strategy • Opportunity to build a modern, AI-enabled marketing engine • Hybrid working and a culture that values initiative and innovation Apply now if you want a technology-focssed marketing role with real responsibility, real impact, and the freedom to do your best work. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 24, 2026
Full time
Bold. Autonomous. Built to Scale. If you know B2B tech / IT marketing, understand MSPs, and want real ownership, keep reading. This role sits at the engine room of a high-performing, London-based IT Managed Service Provider operating at the premium end of the market. The business is ambitious, growing, and commercially sharp and now needs a Marketing Manager who can build momentum, sharpen positioning, and turn strategy into measurable results. This is not a hands-off or heavily layered marketing team. This is the best seat in the house for a marketer who wants autonomy, influence, and direct impact on revenue. You ll be the sole owner of the marketing function , responsible for designing and executing a modern, data-led marketing engine across five core pillars: Market Intelligence Brand Lead Generation Engagement & Nurture Sales Enablement You ll shape how the business is seen, heard, and chosen, owning campaigns end-to-end, creating compelling content, driving demand, and enabling sales with the tools they need to win. This is a role for someone who thrives in a build-and-run environment: commercially minded, creative, analytical, and comfortable making decisions without waiting for permission. The Role at a Glance Marketing Manager (Sole Contributor) London Based Hybrid (3 Days Office / 2 Remote) £50,000 basic + Quarterly KPI Bonus Potential Full-Time, Permanent Expertise: Managed IT Support / Managed Cybersecurity / Microsoft / Cloud Expertise / Technology, SaaS. Pedigree: Tier 1 Microsoft Solutions Technology Partner About the Role Reporting directly into leadership, you ll take full ownership of marketing strategy and execution. Your remit spans: • Planning and delivering multichannel demand generation campaigns • Strengthening brand positioning and thought leadership • Driving website performance, engagement, and conversion • Supporting long-cycle, high-value sales with impactful enablement assets • Using AI and automation to improve efficiency, targeting, and scale You ll work closely with Sales, Solutions Architects, and Executives, translating complex technology into clear, compelling business value for regulated and professional services customers. Key Responsibilities Market Analysis & Intelligence • Ongoing competitor, sector, and audience analysis • Identifying growth opportunities across verticals such as professional services, legal, finance, and PE-backed firms • Using data and insights to refine strategy and maximise ROI Brand Awareness & Positioning • Owning messaging, tone of voice, and brand consistency • Producing high-quality content: blogs, case studies, ebooks, customer stories, and social assets • Elevating the company s profile through thought leadership and storytelling Lead Generation & Digital Marketing • Executing campaigns across SEO, PPC, paid social, email, and webinars • Owning website content, landing pages, and conversion optimisation • Leveraging AI tools to accelerate content creation and campaign performance Engagement, Nurture & ABM • Building targeted nurture programmes for prospects and customers • Running ABM-style micro-campaigns aligned with sales priorities • Strengthening engagement through education-led content and newsletters Sales Enablement & Collaboration • Creating and maintaining sales assets including pitch decks, proposals, case studies, and sector collateral • Managing a central content library aligned to the full sales cycle • Feeding the content pipeline with insights from across the business About You You re a hands-on B2B marketer with experience in MSP, IT services, SaaS, or professional services environments. You combine strategic thinking with executional strength, equally comfortable analysing performance data and writing high-impact content. You re confident operating as a one-person marketing function, setting direction, prioritising activity, and delivering results at pace. You bring: • Proven results across at least 3 of the 5 marketing pillars • Strong digital marketing capability (SEO, PPC, analytics, automation) • Experience running integrated lead generation campaigns • Excellent writing skills and the ability to translate technical complexity into business value • High proficiency with modern marketing and AI tools Bonus points if you ve: • Built or scaled a marketing function • Worked with ABM methodologies • Created visual content using tools like Canva, Adobe, or Figma • Marketed to regulated or professional services sectors Why Join? • Full ownership and visibility of the marketing function • Direct influence on revenue, brand, and growth strategy • Opportunity to build a modern, AI-enabled marketing engine • Hybrid working and a culture that values initiative and innovation Apply now if you want a technology-focssed marketing role with real responsibility, real impact, and the freedom to do your best work. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are seeking an experienced industry professional to be our Head of Biofuels Research, based in Oxford, reporting directly to the Global Head of Agribusiness Research. This senior position plays a pivotal role in GlobalData s Agribusiness Intelligence division, providing high-level insights into global biofuels markets including FAME, RD/HVO, SAF, ethanol and related feedstocks. The Head of Biofuels Research will lead analytical outputs, drive methodological innovation, oversee client projects, and act as a subject-matter expert for both syndicated and consulting work. We require an experienced industry professional with a deep understanding of biofuel market drivers and trends. The role is instrumental in leading GlobalData s coverage of biofuel markets and delivery of our portfolio of reports, datasets, briefings, webinars and other platform content. The role will include direct management responsibility for a team of analysts, and require significant collaboration with adjacent research teams, notably Sugar and Vegetable Oils. Key responsibilities : Lead the development of supply, demand, trade, and price forecasts across the global biofuels markets. Conduct economic and policy analysis, including the impact of biofuel mandates, trade policies, sustainability regulations, and feedstock supply variability. Oversee and maintain the core databases and forecasting models that underpin GlobalData s market intelligence products. Manage and deliver bespoke client projects from feasibility studies to policy analysis and price outlook assessments ensuring accuracy, insight, and timeliness. Represent GlobalData at industry conferences, client meetings, and research trips, maintaining strong relationships with producers, refiners, traders, policymakers, and end-users. Travel internationally (%) to gather market intelligence, strengthen client relationships, and present insights at key industry events. Collaborate closely with other commodity teams (sugar, vegetable oils, etc.) to ensure analytical consistency across agribusiness markets. Support the Head of Agribusiness Intelligence and Agribusiness Consultancy Director in developing new products, methodologies, and consulting opportunities. Manage a team of analysts in the UK and India, fostering a culture of analytical excellence and professional growth. Collaborate with regional sales teams from across GlobalData, driving client engagement, renewals and new business opportunities. Role requirements: Strong grounding in agricultural economics, applied economics, or related quantitative discipline (Master s degree or above preferred). Proven experience (5+ years) in commodity market analysis, ideally within biofuels. Candidates with a combination of experience (5+ years) covering biofuels, sugar, vegetable oils, and/or related agricultural commodities will be considered. Excellent numerical, analytical, and econometric skills, with a sound understanding of supply-demand dynamics and price formation. Ability to translate complex economic trends into clear, actionable insights for commercial and policy audiences. Confident communicator, capable of engaging with clients, industry participants and policymakers globally. Highly proficient in Microsoft Excel and data management tools; experience with advanced data/programming tools (e.g. MS Power suite, Python) is an advantage. Self-motivated, detail-oriented, and comfortable managing multiple projects to tight deadlines. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 24, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role We are seeking an experienced industry professional to be our Head of Biofuels Research, based in Oxford, reporting directly to the Global Head of Agribusiness Research. This senior position plays a pivotal role in GlobalData s Agribusiness Intelligence division, providing high-level insights into global biofuels markets including FAME, RD/HVO, SAF, ethanol and related feedstocks. The Head of Biofuels Research will lead analytical outputs, drive methodological innovation, oversee client projects, and act as a subject-matter expert for both syndicated and consulting work. We require an experienced industry professional with a deep understanding of biofuel market drivers and trends. The role is instrumental in leading GlobalData s coverage of biofuel markets and delivery of our portfolio of reports, datasets, briefings, webinars and other platform content. The role will include direct management responsibility for a team of analysts, and require significant collaboration with adjacent research teams, notably Sugar and Vegetable Oils. Key responsibilities : Lead the development of supply, demand, trade, and price forecasts across the global biofuels markets. Conduct economic and policy analysis, including the impact of biofuel mandates, trade policies, sustainability regulations, and feedstock supply variability. Oversee and maintain the core databases and forecasting models that underpin GlobalData s market intelligence products. Manage and deliver bespoke client projects from feasibility studies to policy analysis and price outlook assessments ensuring accuracy, insight, and timeliness. Represent GlobalData at industry conferences, client meetings, and research trips, maintaining strong relationships with producers, refiners, traders, policymakers, and end-users. Travel internationally (%) to gather market intelligence, strengthen client relationships, and present insights at key industry events. Collaborate closely with other commodity teams (sugar, vegetable oils, etc.) to ensure analytical consistency across agribusiness markets. Support the Head of Agribusiness Intelligence and Agribusiness Consultancy Director in developing new products, methodologies, and consulting opportunities. Manage a team of analysts in the UK and India, fostering a culture of analytical excellence and professional growth. Collaborate with regional sales teams from across GlobalData, driving client engagement, renewals and new business opportunities. Role requirements: Strong grounding in agricultural economics, applied economics, or related quantitative discipline (Master s degree or above preferred). Proven experience (5+ years) in commodity market analysis, ideally within biofuels. Candidates with a combination of experience (5+ years) covering biofuels, sugar, vegetable oils, and/or related agricultural commodities will be considered. Excellent numerical, analytical, and econometric skills, with a sound understanding of supply-demand dynamics and price formation. Ability to translate complex economic trends into clear, actionable insights for commercial and policy audiences. Confident communicator, capable of engaging with clients, industry participants and policymakers globally. Highly proficient in Microsoft Excel and data management tools; experience with advanced data/programming tools (e.g. MS Power suite, Python) is an advantage. Self-motivated, detail-oriented, and comfortable managing multiple projects to tight deadlines. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role The market intelligence team oversees the production, quality, integrity and accuracy of data across all sectors in the Consumer division. The team is responsible for creating key frameworks and processes that our analyst teams follow to produce GlobalData s Gold Standard Data. Analysts will be expected to aid in the development of internal frameworks which will be utilised across the sector, as well as review data production to ensure accuracy. In addition, the team has a key focus on A.I, building prompts and combining AI into working processes to aid our analyst teams in their work, creating efficiencies and improving quality. What you ll be doing Responsible for the accuracy of GlobalData insights through sense checks and sign off annual update, historical data changes, justifications and forecast expectations Support the creation, maintenance and improvement of internal data processes, procedures and tools, and provide guidance on best use of tools and approaches in order to build strong datasets Building new systems to incorporate AI into working practices to aid analyst teams with their analysis. Responsible for conducting periodic reviews of all internal data processes and produces Ensure that team members follow key internal processes around data modelling, file storage, insight analysis and overall working practices. Provide support to peers, managers, and analysis team, when needed to ensure success and build stronger delivery capabilities Accountable for sectors data quality KPI There will also be opportunities to contribute to projects such as primary research design, or bespoke deliverables for clients, as well as to present insights to clients or at industry events. The goal is to maintain and enhance GlobalData Consumer s reputation as a provider of exceptional insight, helping the business decisions of hundreds of clients, ranging from start-ups to blue-chip companies. What we re looking for Educated to degree level or equivalent. Exceptional written and oral communication skills. Excellent time-management and organizational skill with an ability to meet tight deadlines. Experience with A.I tools, creating prompts and efficiencies Strong data skills Excel, macros, coding languages (desirable but not essential) The ability to create new efficient working processes and analyse current methods An ability to analyze quantitative data, and an understanding of the key issues, FMCG trends, macro issues, and their impact the value chain and consumer behavior. Experience of producing market analysis (such as manipulating and analyzing data and producing meaningful insight) is desirable. Client-facing skills (the ability to interact with and form relationships with key clients and meet weekly KPIs related to client calls) paired with commercial acumen and an ability to identify growth opportunities for them. Self-starter, detail-oriented with strong problem solving and analytical skills. Self-motivated with the ability to work autonomously and within a team. Proficient with the Microsoft Office Suite and Project Management frameworks. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 24, 2026
Full time
Who we are GlobalData operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change. By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what s coming, move faster, and lead with confidence. Our solutions are used by over 5,000 organizations across the world s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth. Why join GlobalData? GlobalData is at a pivotal point in its growth journey and we need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world s most successful organizations.? Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role The market intelligence team oversees the production, quality, integrity and accuracy of data across all sectors in the Consumer division. The team is responsible for creating key frameworks and processes that our analyst teams follow to produce GlobalData s Gold Standard Data. Analysts will be expected to aid in the development of internal frameworks which will be utilised across the sector, as well as review data production to ensure accuracy. In addition, the team has a key focus on A.I, building prompts and combining AI into working processes to aid our analyst teams in their work, creating efficiencies and improving quality. What you ll be doing Responsible for the accuracy of GlobalData insights through sense checks and sign off annual update, historical data changes, justifications and forecast expectations Support the creation, maintenance and improvement of internal data processes, procedures and tools, and provide guidance on best use of tools and approaches in order to build strong datasets Building new systems to incorporate AI into working practices to aid analyst teams with their analysis. Responsible for conducting periodic reviews of all internal data processes and produces Ensure that team members follow key internal processes around data modelling, file storage, insight analysis and overall working practices. Provide support to peers, managers, and analysis team, when needed to ensure success and build stronger delivery capabilities Accountable for sectors data quality KPI There will also be opportunities to contribute to projects such as primary research design, or bespoke deliverables for clients, as well as to present insights to clients or at industry events. The goal is to maintain and enhance GlobalData Consumer s reputation as a provider of exceptional insight, helping the business decisions of hundreds of clients, ranging from start-ups to blue-chip companies. What we re looking for Educated to degree level or equivalent. Exceptional written and oral communication skills. Excellent time-management and organizational skill with an ability to meet tight deadlines. Experience with A.I tools, creating prompts and efficiencies Strong data skills Excel, macros, coding languages (desirable but not essential) The ability to create new efficient working processes and analyse current methods An ability to analyze quantitative data, and an understanding of the key issues, FMCG trends, macro issues, and their impact the value chain and consumer behavior. Experience of producing market analysis (such as manipulating and analyzing data and producing meaningful insight) is desirable. Client-facing skills (the ability to interact with and form relationships with key clients and meet weekly KPIs related to client calls) paired with commercial acumen and an ability to identify growth opportunities for them. Self-starter, detail-oriented with strong problem solving and analytical skills. Self-motivated with the ability to work autonomously and within a team. Proficient with the Microsoft Office Suite and Project Management frameworks. In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 24, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Consultant / Senior Consultant - Operational AnalyticsLondon, Glasgow, Manchester Consultant / Senior Consultant - Operational Analytics CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLEAs a valued Consultant/Senior Consultant in our Operational Analytics team, you will: Contribute your expertise in Process mining, Process automation, Commercial Analytics, Asset Analytics, and data-driven consulting alongside mentors and industry experts Work directly with clients to providing industry-leading advice and solutions, leveraging the latest Generative AI and Agentic AI technologies to drive real transformational change Act as a pillar of support for your teammates, fostering a culture of continuous learning and shared growth Leverage new technologies and tools to drive delivery excellence.Your ideas matter. We are in search of dynamic individuals who possess the vision and energy to drive impactful change for our clients and within our organization. As part of your role, you will have the opportunity to take ownership of projects you feel passionately about in the following areas: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILEYou should have a skillset that combines rigorous thinking, creativity and thoughtful leadership.We'd love to hear from you if you're someone who can confidently: Demonstrate personal capability and competence in pursuit of outstanding client delivery Lead a workstream and articulate your vision in a way that motivates and inspires Break down complex business problems, structure solutions and provide data-driven recommendations Translate insights into clear, actionable strategies Present findings in a way that resonates, balancing logic and storytelling Understand process mining, modelling, simulation, and process optimisation Apply data and automation to address business challenges across three key domains: Process Analytics, Asset Analytics and Commercial Analytics Have experience with or awareness of AI tools and technologies (e.g., generative AI, machine learning platforms) and their application in business contexts.Candidates with the following skills will have an advantage in this role:Process Transformation Process Mining: Experience with SQL, Celonis, SAP Signavio, or other process analytics tools; certifications and/or hands-on expertise preferred Workflow Optimization: AI-driven automation, machine learning for operations, and graph analytics for complex process interdependencies Real-Time Command Centres: Knowledge of streaming analytics, IoT integration, and digital twin technologies Network Analysis: Experience with graph-based analytics, including Cypher and graph algorithmsAsset Analytics Predictive asset performance and reliability Capital infrastructure investment and ROI optimization Digital twin enablementCommercial & Value Chain Analytics Value chain profitability and cost-to-serve intelligence AI-driven demand forecasting, pricing, and promotion optimization Supply chain simulation and risk scenario planningConsulting Experience Current or previous experience in a major consulting firm, or industry experience with a consulting background Proven ability to thrive in a matrixed organization Experience in proposition development and deliveryWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
Apr 24, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# Consultant / Senior Consultant - Operational AnalyticsLondon, Glasgow, Manchester Consultant / Senior Consultant - Operational Analytics CAPGEMINI INVENTAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLEAs a valued Consultant/Senior Consultant in our Operational Analytics team, you will: Contribute your expertise in Process mining, Process automation, Commercial Analytics, Asset Analytics, and data-driven consulting alongside mentors and industry experts Work directly with clients to providing industry-leading advice and solutions, leveraging the latest Generative AI and Agentic AI technologies to drive real transformational change Act as a pillar of support for your teammates, fostering a culture of continuous learning and shared growth Leverage new technologies and tools to drive delivery excellence.Your ideas matter. We are in search of dynamic individuals who possess the vision and energy to drive impactful change for our clients and within our organization. As part of your role, you will have the opportunity to take ownership of projects you feel passionately about in the following areas: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILEYou should have a skillset that combines rigorous thinking, creativity and thoughtful leadership.We'd love to hear from you if you're someone who can confidently: Demonstrate personal capability and competence in pursuit of outstanding client delivery Lead a workstream and articulate your vision in a way that motivates and inspires Break down complex business problems, structure solutions and provide data-driven recommendations Translate insights into clear, actionable strategies Present findings in a way that resonates, balancing logic and storytelling Understand process mining, modelling, simulation, and process optimisation Apply data and automation to address business challenges across three key domains: Process Analytics, Asset Analytics and Commercial Analytics Have experience with or awareness of AI tools and technologies (e.g., generative AI, machine learning platforms) and their application in business contexts.Candidates with the following skills will have an advantage in this role:Process Transformation Process Mining: Experience with SQL, Celonis, SAP Signavio, or other process analytics tools; certifications and/or hands-on expertise preferred Workflow Optimization: AI-driven automation, machine learning for operations, and graph analytics for complex process interdependencies Real-Time Command Centres: Knowledge of streaming analytics, IoT integration, and digital twin technologies Network Analysis: Experience with graph-based analytics, including Cypher and graph algorithmsAsset Analytics Predictive asset performance and reliability Capital infrastructure investment and ROI optimization Digital twin enablementCommercial & Value Chain Analytics Value chain profitability and cost-to-serve intelligence AI-driven demand forecasting, pricing, and promotion optimization Supply chain simulation and risk scenario planningConsulting Experience Current or previous experience in a major consulting firm, or industry experience with a consulting background Proven ability to thrive in a matrixed organization Experience in proposition development and deliveryWe're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It's something we're really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you'll join a team that does the right thing.Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
