18 jobs found

Spencer Clarke Group are seeking an Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing needs, manage applications, and allocate social housing fairly and efficiently to support residents in Slough. Duties: Assess housing register applications and determine eligibility, priority, and banding. Allocate social housing, including direct matching for vulnerable or complex cases. Maintain accurate records and run reports on the housing register and voids. Conduct home visits to verify applicant circumstances and provide tenancy support. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working in a customer-focused role, supporting vulnerable individuals. Experience assessing applications and making decisions in line with legislation and policy. Experience maintaining accurate records and using housing IT systems (e.g., NEC, Civica, Jigsaw). Experience liaising with colleagues, external agencies, and professional partners. What's on offer: Salary: 25ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Vivid's client in the North West is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - North West - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment

Local Authority Housing Allocations Officer, North West London Pay rate to £30 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Local Authority Housing Allocations Officer in North West London. You will need to have experience in a similar role in a Local Authority Housing department. Context To support the Housing Register and Allocations service in delivering an effective and responsive service to residents with a housing need. The post-holder will be responsible for undertaking case by case allocations of social housing maintenance of the Housing Register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered. This will involve carrying and managing a case load, to work with individuals supporting and directing clients to access a broad range of housing options and where appropriate making relevant onward referrals and signpost to other services. The post holder will ensure statutory requirements are met and local team targets are delivered through case work. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.

A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service , reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints , ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standards Details 1 day in office a week 350- 400 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.

Description Our local government clients in Lambeth, London, are seeking a Housing Solutions Reviews Officer. To conduct robust and timely reviews of decisions made under the Allocations Policy and in pursuit of the statutory duties to people experiencing homelessness. 2 days in office, 3 days remote. Responsibilities To be senior in rank to Housing Officers and provide an independent legal review of cases where a customer is dissatisfied with a decision on the allocation of housing. To liaise with external partners and carry out statutory review enquiries and proceedings prior to review decisions. To ensure that statutory decisions can withstand political, media and legal scrutiny. To provide effective, professional Review and Appeal service on behalf of the Housing Service. To work professionally with service users, their representatives and other agencies involved with Reviews and Appeals. To work collaboratively with other teams within Homeless Services to deal with Reviews and Appeals within the prescribed time limits. To instruct legal services on Housing Act appeals and represent in Court as and when required. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Degree of relevant professional qualification Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: Interview - 1 hour - Test - 30 minutes. Knowledge of Housing law. Understanding of housing law and national policy relating to homelessness, with the ability to put into practice. Experience of dealing with homelessness appeals/judicial reviews. Detailed knowledge of the homelessness legislation, case law and Codes of Guidance. Knowledge of the Local Authority's duties towards asylum seekers. Good communication skills, both oral and written, and the ability to explain issues clearly, objectively and in a personable manner. Excellent interpersonal skills, including active listening, advocacy and negotiation. Knowledge of recent relevant legislation/government proposals, i.e. the Modernisation agenda, Best Value, Human Rights, etc. Knowledge of the concept of equal opportunities, policies and their application. Knowledge and Understanding of current housing issues. Experience in dealing with vulnerable customers. Experience in undertaking Homeless Assessments. Knowledge of Risk assessments and lone working policy. Compliance Requirements 3 Years References Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

Graduate Housing Officer Location: Sheffield Salary: £24,907 You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You'll assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you'll take responsibility for your own patch and work toward ambitious personal and professional goals. What you'll be doing as a Housing Officer Graduate Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments, this may require you to travel and at times overnight stays in various locations. Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate Providing advice, guidance and effective resolutions to customer queries with a focus on getting it 'right first time' Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support. Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour Providing project management support for a range of regional and corporate projects including Service Improvement Groups Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong Representing our client in a professional manner with integrity, inclusivity and respect for diversity Treating customers and colleagues with respect and empathy Working 35 hours per week and having a flexible approach to work What you'll need A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area GCSE maths and English or equivalent at grade C/4 or above A clean UK driving licence and access to a car would be desirable Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service Excellent written and verbal communication skills Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time Keen eye for detail and good organisational skills Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop Commitment to completing all parts of the training programme Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy How we support you and your career at our client . A fully accredited qualification to aid in your development Full equipment to help you perform best at your role Dedicated time each week for studying and learning Mentorship and line management from senior professionals A warm, inclusive team where your ideas and growth matter Access to our Growing Greatness talent programme including workshops, networks, and development activities Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress Closing date: 30th April 2026 Shortlist date: 1st May 2026 Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a caseload of housing applicants, delivering an efficient and responsive allocations service Assessing applications in line with Housing Act 1985 and Housing Act 1996 (Part VI), including eligibility, banding and priority Maintaining and updating the Housing Register and transfer list, ensuring accurate and up-to-date records Shortlisting, nominating and allocating properties in line with allocations policy and within agreed timescales Supporting the choice-based lettings system, including advertising properties and advising applicants on bidding Providing clear and accurate housing advice to applicants, including explaining decisions and rights to review Working to minimise void and re-let times, contributing to effective use of housing stock Supporting placements into emergency accommodation where required and participating in duty rotas Managing complex cases, including referrals to medical officers, social care and other services Handling enquiries, complaints and Member enquiries in line with service standards Working collaboratively with internal teams and external partners to deliver effective housing solutions Maintaining compliance with housing legislation, policies and Codes of Guidance at all times What You Will Need Experience working within housing allocations, lettings or housing needs in a Local Authority or similar setting Strong knowledge of housing legislation, particularly Housing Act 1996 (Part VI) Experience managing a caseload and working within a target-driven environment Experience using housing management systems (e.g. Locata or similar) Strong communication skills, with the ability to provide clear advice and handle sensitive situations Ability to work collaboratively with a range of stakeholders and partners Good organisational skills with the ability to prioritise workloads effectively Ability to handle complex cases and make informed decisions

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Social Housing Assessment and Lettings Officer for the 3 months ongoing, at the rate of 28.19 per hour umbrella Job responsibilities To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. 2. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. 3. Contribute to meeting the Organisations best use of its stock objectives as well as managing the applicant's expectations for social housing. 4. To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties. 5. To make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council. 6. To provide accurate advice to households regarding their offer and consequences of refusals. 7. To develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the Organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Locality Manager (Retirement Living) Location: South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) Salary : £55,000 per annum Vacancy Type: Full Time Closing date : 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead our Retirement Living services across the South (e.g. Berkshire, Oxfordshire, Surrey, East Sussex, Wiltshire, Devon) , ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager (Retirement Living), you ll be responsible for the operational delivery of retirement living services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Regional Managers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Housing Allocations Officer Salarty: 38,000 per anum Location: Remote Contract: Full-time. 3 months FTC with strong possibiity of extension Are you passionate about helping people into quality, affordable homes? Our client is looking for a dedicated Housing Allocations Officer to join the organisations team and play a key role in delivering life-changing housing solutions across the UK. This would suit someone from wither a housing associations background or someone from the private lettings industry. What you'll do: Manage the advertising, application, and allocation process for the organisations properties Assess applicants and guide them through to tenancy Support tenants to build a path toward homeownership Liaise with letting agents and local authorities to ensure smooth lettings Monitor performance and contribute to reporting and service improvement Step in to support our housing management function when needed What we're looking for: Experience in housing allocations or lettings Excellent communication and assessment skills Financial awareness and tenant-focused mindset Organised, proactive, and collaborative approach Knowledge of local lettings plans and housing policy is a plus Please contact Ellie Benson on (phone number removed) to discuss

Eden Brown are seeking a highly experienced Neighbourhood Officer on a 3 month contract situated in Manchester The role as Housing Officer will be office based only As a Housing Officer your role will involve: - Providing a frontline service to a portfolio of tenants across Manchester - Dealing with Allocations and Lettings - Tenancy Sustainment - Safeguarding, Domestic Abuse and Community Safety - Environmental issues ie fly tipping, garden issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. Support residents to self-serve online and promote digital engagement where possible. Manage and monitor team inboxes, escalating complex enquiries to specialist officers where appropriate. Maintain accurate records, update housing systems, and ensure confidentiality in line with data protection policies. Provide administrative support to the wider housing team - including setting up rent and temporary accommodation accounts, maintaining housing records, and supporting projects and meetings. Assist with Right to Buy administration, property compliance records, and data entry on housing systems such as NEC and Business World. Support coordination of resident meetings and events, including minute-taking when required. Contribute to improving service processes, identifying opportunities for efficiency and better resident outcomes. Key Requirements Previous experience in a customer service or housing administration role. Excellent communication skills - both written and verbal - with a professional and empathetic approach. Strong organisational skills with the ability to prioritise workload in a busy environment. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and confident using housing or CRM systems. Good attention to detail and accurate record-keeping. A proactive attitude with the ability to work independently and as part of a team. Commitment to the values of social housing and delivering a high standard of customer care. A basic understanding of housing policies and processes is desirable (training will be provided). What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Locality Manager (South East) Location: South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford) Salary: £55,000 per annum Vacancy Type: Full Time Closing date: 07 May 2026 At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support. About the role: As a Locality Manager, you ll be responsible for the operational delivery of housing services across your locality. You ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes. What you ll be doing: Leading tenancy services including allocations, tenancy management and enforcement Managing neighbourhoods to ensure estates are clean, safe and well maintained Supporting customers with complex needs through effective case management and multi agency working Championing complaint resolution and using learning to continuously improve services Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards Building strong relationships with residents, community groups, local authorities and partners Using performance data and KPIs to drive service improvements and customer satisfaction Line managing Housing Officers and embedding a culture of coaching, development and accountability Contributing to service planning, area based initiatives and wider organisational priorities You ll need: Experience in housing management or community services A solid understanding of tenancy law, housing regulation and safeguarding Proven experience coaching and developing high performing teams Strong communication, conflict resolution and stakeholder management skills The ability to analyse performance information and use data to improve outcomes Experience of leading teams, managing performance and handling complex situations with professionalism and empathy Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services. This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services. About the Role You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation. The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases. Key Responsibilities of a Housing Allocations Officer: Manage housing applications, assessments and allocations in accordance with legislation and local policy Investigate and resolve complex or escalated housing cases, complaints and disputes Produce clear, accurate case records, decision letters and reports Ensure compliance with regulatory frameworks, safeguarding requirements and service standards Liaise with internal teams, external partners and stakeholders to support effective service delivery Identify trends, risks and service issues, contributing to continuous improvement initiatives Support customers with empathy and professionalism, particularly in sensitive or high-risk situations About You: Experience managing complex, high-volume caseloads Excellent written communication skills, including report writing and decision-making documentation Strong understanding of fairness, compliance and evidence-based decision making Ability to handle sensitive situations with empathy and professionalism Analytical skills with the ability to identify trends and improve service delivery Experience working with vulnerable individuals and applying safeguarding principles Desirable Experience for this Housing Allocations Officer role: Experience within housing allocations, homelessness services or local government Knowledge of relevant housing legislation and policy frameworks Background in complaints handling, investigations or legal/regulatory work Role Benefits: Hybrid working - 2 days in the office 3 days WFH In person training provided Competitive hourly rate 5 month contract If this Housing Allocations Officer position is of interest, please apply or contact (url removed)

Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London. What the Job Will Be Doing Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996 Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy Act as the escalation point for complex homelessness and allocations cases Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways Identify and resolve service issues, including backlogs in reviews, complaints, and allocations Implement and improve processes, policies, and quality assurance frameworks Monitor and report on service performance, KPIs, and risk areas Provide technical guidance and support to officers, ensuring high-quality decision making What You Will Need Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017 Proven experience managing Section 202 Reviews Experience handling Stage 2 complaints and dealing with the Housing Ombudsman Background in allocations and/or homelessness services within a Local Authority Experience managing complex cases involving suitability, discharge of duty, and housing needs Ability to manage workloads, prioritise effectively, and drive service improvements Strong written skills, particularly in producing robust and defensible decisions

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory

We are currently seeking an experienced Housing Officer on a hybrid basis to join a reputable Housing Association based in Dudley. This is an excellent opportunity to play a key role in delivering high-quality tenancy and estate management services to local residents. Key Responsibilities of a Housing Officer: Manage a designated patch of approximately 350 properties, covering all aspects of tenancy and estate management including lettings, anti-social behaviour, and rent collection. Provide a customer-focused lettings and allocations service, ensuring void turnaround targets are met and sustainable tenancies are created. Monitor and recover rent arrears in line with policy, including preparing court paperwork and attending hearings as required. Carry out regular estate inspections and respond promptly to environmental, maintenance, and health & safety issues. Requirements: Previous experience in a housing management role within the social housing sector. Strong understanding of housing law and welfare benefits, with the ability to manage complex tenancy and income-related issues. Excellent communication and negotiation skills, with confidence to handle sensitive or challenging situations. Full UK driving licence and access to a vehicle is essential. Job Title: Housing Officer Location: Dudley Contract: 2-month temporary contract (potential for extension) Working Hours: 35 hours Hybrid: 3 days on patch - 2 days WFH or office based Hourly Rate: 24 per hour If this role Housing Officer role is of interest to you then please apply or contact (url removed)

Your new company We are now recruiting for an experienced Housing Manager to join the team at a well-known housing association, covering the Glasgow area. This is aTemporary position, for a minimum term of 3 months. We are offering a competitive daily rate of £221 per day, and this is a full-time position, working 35 hours a week. Your new role As Housing Manager, you will be responsible for overseeing the day-to-day management of our housing stock, ensuring tenants receive outstanding service and support. You'll lead a team of housing officers, manage tenancy issues, and work collaboratively with internal departments and external partners to maintain high standards of housing provision. Lead and support a team of housing officers to deliver responsive and tenant-focused services. Manage tenancy agreements, allocations, rent arrears, and anti-social behaviour cases. Ensure compliance with housing legislation, regulatory standards, and internal policies. Develop and maintain strong relationships with tenants, community groups, and stakeholders. Monitor performance indicators and contribute to service improvement initiatives. Support the delivery of community engagement and tenant participation programmes. What you'll need to succeed Experienced in housing management, ideally within a social housing or local authority setting. Knowledgeable about housing legislation, tenancy law, and regulatory frameworks. A confident leader with excellent communication and problem-solving skills. Passionate about delivering high-quality services and making a positive impact in communities. Proficient in using housing management systems and Microsoft Office. What you'll get in return £221 per day (PAYE) On-site parking Contract 17th November - 27th February What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk