Housing Allocations Officer

We are recruiting on behalf of a local authority for an experienced Housing Allocations Officer to join a high-performing team responsible for delivering fair, transparent and legally compliant housing services.
This is an excellent opportunity for a skilled casework and complaints professional to apply their expertise in a regulated, customer-focused environment, supporting individuals and families in accessing housing services.

About the Role
You will manage a varied and often complex caseload, ensuring housing applications, allocations and associated enquiries are handled efficiently, sensitively and in line with policy and legislation.
The role requires strong analytical ability, sound judgement and a commitment to delivering high-quality outcomes, particularly when dealing with vulnerable individuals or sensitive cases.

Key Responsibilities of a Housing Allocations Officer:

• Manage housing applications, assessments and allocations in accordance with legislation and local policy
• Investigate and resolve complex or escalated housing cases, complaints and disputes
• Produce clear, accurate case records, decision letters and reports
• Ensure compliance with regulatory frameworks, safeguarding requirements and service standards
• Liaise with internal teams, external partners and stakeholders to support effective service delivery
• Identify trends, risks and service issues, contributing to continuous improvement initiatives
• Support customers with empathy and professionalism, particularly in sensitive or high-risk situations

About You:

• Experience managing complex, high-volume caseloads
• Excellent written communication skills, including report writing and decision-making documentation
• Strong understanding of fairness, compliance and evidence-based decision making
• Ability to handle sensitive situations with empathy and professionalism
• Analytical skills with the ability to identify trends and improve service delivery
• Experience working with vulnerable individuals and applying safeguarding principles

Desirable Experience for this Housing Allocations Officer role:

• Experience within housing allocations, homelessness services or local government
• Knowledge of relevant housing legislation and policy frameworks
• Background in complaints handling, investigations or legal/regulatory work

Role Benefits:

• Hybrid working - 2 days in the office 3 days WFH
• In person training provided
• Competitive hourly rate
• 5 month contract

If this Housing Allocations Officer position is of interest, please apply or contact (url removed)