Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
May 02, 2026
Seasonal
Customer Service Advisor Team Lead Salary: 14.60 per hour Location: Manchester Hours: 35 hours per week, Monday to Friday, between 7am - 6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Team Lead, working on a new desk with our client, Capgemini. In this role, you will be responsible for running the desk efficiently and effectively ensuring delivery targets are met. What you'll do Resolution of 1st line queries from customers and escalation to Ops Manager when appropriate Performance management of Customer Service Advisors, including conducting effective monthly 1-2-1s Conducting call monitoring each month, providing feedback sessions with each Customer Service Advisor Quality checking to ensure correct process and procedures are being adhered to, including promoting knowledge base usage on every call Day to day staff management of up to 15 Customer Service Advisors Staff training, coaching and development of Customer Service Advisors Daily / weekly / monthly reporting to Operations Managers Completion of mid and end of year appraisal, ensuring these are completed in provided time scales What you'll bring Understanding and experience of team dynamics Flexible approach Professional manner which represents Company's values at all times Enthusiastic and confident with a "can do" attitude Team player with the ability to build relationships with both colleagues and external clients Resilient and focused on delivering good levels of service through the team High focus on innovation and automation resulting in increased efficiency If you're looking for fulfilling role helping your workforce to take a steppingstone into a career in technology, this could be your next move. Interested? Apply today!
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
May 02, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
May 02, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
May 02, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, click apply for full job details
May 02, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, click apply for full job details
Children's Mental Health Ontario
Scarborough, Yorkshire
April 14, 2026 Posting YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices. Benefits are Top of Class! Competitive pay Health & dental coverage for you and your family with 100% premium cost paid by employer. Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year. 5 'authorized absence' days for family illness or emergency circumstances that prohibit employees from reporting to work. 3 paid agency days every calendar year after 3 calendar months' service. Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments) 100% premium cost for long-term disability coverage paid by employee. Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer. (pro-rated for part-time employees according to the employee's full-time equivalency (FTE Live-In Treatment, Youth Worker (Permanent, Full-time, 40 hours/week) (Bargaining unit position) The Live-In Treatment (LIT) Youth Worker delivers front-line, strengths-based support within YouthLink's nine-bed Live-In Treatment home, serving youth who are female-identified (ages 14-18) and also welcomes gender-fluid, non-binary, and youth who are transitioning. These youth often present with complex mental health needs and histories of trauma, family conflict, and attachment disruption. Working under the Manager of Live-In Treatment, this role is integral to implementing a trauma-informed, anti-oppressive, and equity-centered program model. Working in YouthLink's nine-bed Live-In Treatment home, the LIT Youth Worker fosters meaningful relationships, ensures daily operational excellence, and collaborates with the interdisciplinary team to advance individual treatment goals and program-wide strategic outcomes. Highlights of Your Role Therapeutic Engagement & Goal Support Build rapport through consistent one on one check ins, applying a strengths based, anti oppressive lens. Conduct intentional check ins, promote emotional regulation strategies, and mentor youth through everyday challenges. Assist each youth in developing, monitoring, and revising SMART goals related to mental health, educational achievement, and life skills. Support clients to attend group programming and be available to assist as needed. Coordinate transition planning in collaboration with case managers, ensuring seamless movement through STEP UP, STEP IN, STEP DOWN, and STEP OUT phases. Collaborate with Case Managers to reinforce Plan of Care (PoC) goals and encourage engagement in treatment activities. Encourage and support youth identity development, including race, spirituality, gender identity, and cultural expression. Programming & Activity Facilitation Plan life skills programming, wellness sessions, and social recreational activities. Coordinate required weekday and weekend activities aligned with program offerings (art therapy, Afrocentric healing, equine therapy, sewing/hair therapy). Participate in delivering culturally affirming programs (e.g., Afrocentric healing, DBT skills, expressive arts). Facilitate house meetings and coordinate weekly routines to ensure youth voice and collaboration. Support aftercare planning, transition routines, and participation in alumni focused initiatives (e.g., SCP). Organize and support Youth Advisory Council (YAC) and Equity, Diversity & Inclusion (EDI) initiatives, including planning peer led workshops. Co develop, coordinate and promote aftercare and alumni "Still Connected Program," maintaining ongoing relationships and community supports. Household Management Support youth with wake ups, bedtime routines, meals, and hygiene tasks. Oversee meal planning, grocery shopping, and kitchen coordination, adhering to budget guidelines and nutrition standards. Maintain cleanliness and order in common areas and support youth in maintaining cleanliness in their private rooms; perform routine safety audits and report maintenance/service requests. Medical tracking sheets (MARs), medical reordering, medication dispensing and documenting, completing medication audits. Ensure compliance with Occupational Health & Safety Act, agency health and safety policies, and MCCSS licensing requirements. Liaise with the team and Manager regarding maintenance issues and service requests. Support relief staff and placement students on household routines and emergency protocols, in collaboration with the Case Managers. Crisis Intervention, Safety & Risk Management Respond promptly to crisis situations, utilizing approved safety protocols, de escalation techniques and individualized safety plans. Assist in risk assessments and implement individualized safety plans as required. Participate in serious occurrence reports and reviews (SOR RL) and debrief sessions as per MCCSS guidelines; collaborate with clinical staff to refine risk mitigation strategies. Document and elevate high risk incidents according to ministry, accreditation, and agency policies. Maintain awareness of environmental and relational risks in the home. Documentation, Communication, Reporting & Data Integrity Document daily observations, progress notes, incident reports, and safety plans in EMHware. Communicate shift updates clearly in written logs and during handovers. Track youth milestones and achievements to support therapeutic recognition. Complete accurate progress notes, incident reports, medication logs, and safety plans in EMHware and Ocean platforms by shift end. Prepare brief reports for team meetings, highlighting trends, challenges, and successes. Professional Growth, Supervision & Team Collaboration Attend bi weekly reflective supervision with the Manager and participate in team meetings, committees, and mandatory training. Attend agency and program specific initiatives aligned with YouthLink's strategic plan. Assist with onboarding and mentoring relief staff and placement students as needed. Engage in equity, diversity, and inclusion workshops, anti Black Racism initiatives, and trauma informed care education. Collaborate with case managers, therapists, crisis consultants, and external providers to maintain a cohesive treatment environment. Other duties as assigned. Highlights of What You Bring Education: Diploma in Child and Youth Work, Social Service Worker, Social Work or Psychology or relevant field, and/or a combination of equivalent education and experience. Bachelor's degree in Child and Youth Care, Social Work, Psychology, or related field is an asset. Post diploma certification in DBT, CBT, or other evidence based therapeutic modalities is an asset. Experience: Minimum 1 year in residential, shelter, or live in treatment environment. Demonstrated ability to deliver trauma informed, culturally responsive care. 1+ years working with youth with complex mental health needs in live in treatment, shelter, or intensive youth programming setting is an asset. Demonstrated group facilitation experience (e.g., DBT skills groups, psychoeducational workshops) is an asset. Experience working within a unionized environment and collaborating with agency staff is an asset. Prior involvement in anti oppressive and anti Black Racism initiatives or EDI program development is an asset. Knowledge, Skills and Abilities: In depth understanding of adolescent development, trauma responses, attachment theory, and evidence based interventions. Demonstrated ability to implement therapeutic routines in a live in treatment setting. Ability to support therapeutic groups. Strong interpersonal, conflict resolution, and organizational skills. Commitment to diversity, equity, and inclusion principles, including anti Black Racism. Proficiency in Microsoft Office and use of electronic health records. Ability to document accurately and use EMHware. Understanding of CYFSA legislation. Proficiency in measurement based care tools (e.g., interRAI, EMHware analytics) is an asset. Familiarity with Afrocentric healing practices or culturally specific interventions (e.g., drumming, dance) is an asset. Bilingual or multilingual abilities, particularly in languages prevalent within Scarborough community is an asset. . click apply for full job details
May 02, 2026
Full time
April 14, 2026 Posting YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices. We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices. Benefits are Top of Class! Competitive pay Health & dental coverage for you and your family with 100% premium cost paid by employer. Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year. 5 'authorized absence' days for family illness or emergency circumstances that prohibit employees from reporting to work. 3 paid agency days every calendar year after 3 calendar months' service. Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments) 100% premium cost for long-term disability coverage paid by employee. Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer. (pro-rated for part-time employees according to the employee's full-time equivalency (FTE Live-In Treatment, Youth Worker (Permanent, Full-time, 40 hours/week) (Bargaining unit position) The Live-In Treatment (LIT) Youth Worker delivers front-line, strengths-based support within YouthLink's nine-bed Live-In Treatment home, serving youth who are female-identified (ages 14-18) and also welcomes gender-fluid, non-binary, and youth who are transitioning. These youth often present with complex mental health needs and histories of trauma, family conflict, and attachment disruption. Working under the Manager of Live-In Treatment, this role is integral to implementing a trauma-informed, anti-oppressive, and equity-centered program model. Working in YouthLink's nine-bed Live-In Treatment home, the LIT Youth Worker fosters meaningful relationships, ensures daily operational excellence, and collaborates with the interdisciplinary team to advance individual treatment goals and program-wide strategic outcomes. Highlights of Your Role Therapeutic Engagement & Goal Support Build rapport through consistent one on one check ins, applying a strengths based, anti oppressive lens. Conduct intentional check ins, promote emotional regulation strategies, and mentor youth through everyday challenges. Assist each youth in developing, monitoring, and revising SMART goals related to mental health, educational achievement, and life skills. Support clients to attend group programming and be available to assist as needed. Coordinate transition planning in collaboration with case managers, ensuring seamless movement through STEP UP, STEP IN, STEP DOWN, and STEP OUT phases. Collaborate with Case Managers to reinforce Plan of Care (PoC) goals and encourage engagement in treatment activities. Encourage and support youth identity development, including race, spirituality, gender identity, and cultural expression. Programming & Activity Facilitation Plan life skills programming, wellness sessions, and social recreational activities. Coordinate required weekday and weekend activities aligned with program offerings (art therapy, Afrocentric healing, equine therapy, sewing/hair therapy). Participate in delivering culturally affirming programs (e.g., Afrocentric healing, DBT skills, expressive arts). Facilitate house meetings and coordinate weekly routines to ensure youth voice and collaboration. Support aftercare planning, transition routines, and participation in alumni focused initiatives (e.g., SCP). Organize and support Youth Advisory Council (YAC) and Equity, Diversity & Inclusion (EDI) initiatives, including planning peer led workshops. Co develop, coordinate and promote aftercare and alumni "Still Connected Program," maintaining ongoing relationships and community supports. Household Management Support youth with wake ups, bedtime routines, meals, and hygiene tasks. Oversee meal planning, grocery shopping, and kitchen coordination, adhering to budget guidelines and nutrition standards. Maintain cleanliness and order in common areas and support youth in maintaining cleanliness in their private rooms; perform routine safety audits and report maintenance/service requests. Medical tracking sheets (MARs), medical reordering, medication dispensing and documenting, completing medication audits. Ensure compliance with Occupational Health & Safety Act, agency health and safety policies, and MCCSS licensing requirements. Liaise with the team and Manager regarding maintenance issues and service requests. Support relief staff and placement students on household routines and emergency protocols, in collaboration with the Case Managers. Crisis Intervention, Safety & Risk Management Respond promptly to crisis situations, utilizing approved safety protocols, de escalation techniques and individualized safety plans. Assist in risk assessments and implement individualized safety plans as required. Participate in serious occurrence reports and reviews (SOR RL) and debrief sessions as per MCCSS guidelines; collaborate with clinical staff to refine risk mitigation strategies. Document and elevate high risk incidents according to ministry, accreditation, and agency policies. Maintain awareness of environmental and relational risks in the home. Documentation, Communication, Reporting & Data Integrity Document daily observations, progress notes, incident reports, and safety plans in EMHware. Communicate shift updates clearly in written logs and during handovers. Track youth milestones and achievements to support therapeutic recognition. Complete accurate progress notes, incident reports, medication logs, and safety plans in EMHware and Ocean platforms by shift end. Prepare brief reports for team meetings, highlighting trends, challenges, and successes. Professional Growth, Supervision & Team Collaboration Attend bi weekly reflective supervision with the Manager and participate in team meetings, committees, and mandatory training. Attend agency and program specific initiatives aligned with YouthLink's strategic plan. Assist with onboarding and mentoring relief staff and placement students as needed. Engage in equity, diversity, and inclusion workshops, anti Black Racism initiatives, and trauma informed care education. Collaborate with case managers, therapists, crisis consultants, and external providers to maintain a cohesive treatment environment. Other duties as assigned. Highlights of What You Bring Education: Diploma in Child and Youth Work, Social Service Worker, Social Work or Psychology or relevant field, and/or a combination of equivalent education and experience. Bachelor's degree in Child and Youth Care, Social Work, Psychology, or related field is an asset. Post diploma certification in DBT, CBT, or other evidence based therapeutic modalities is an asset. Experience: Minimum 1 year in residential, shelter, or live in treatment environment. Demonstrated ability to deliver trauma informed, culturally responsive care. 1+ years working with youth with complex mental health needs in live in treatment, shelter, or intensive youth programming setting is an asset. Demonstrated group facilitation experience (e.g., DBT skills groups, psychoeducational workshops) is an asset. Experience working within a unionized environment and collaborating with agency staff is an asset. Prior involvement in anti oppressive and anti Black Racism initiatives or EDI program development is an asset. Knowledge, Skills and Abilities: In depth understanding of adolescent development, trauma responses, attachment theory, and evidence based interventions. Demonstrated ability to implement therapeutic routines in a live in treatment setting. Ability to support therapeutic groups. Strong interpersonal, conflict resolution, and organizational skills. Commitment to diversity, equity, and inclusion principles, including anti Black Racism. Proficiency in Microsoft Office and use of electronic health records. Ability to document accurately and use EMHware. Understanding of CYFSA legislation. Proficiency in measurement based care tools (e.g., interRAI, EMHware analytics) is an asset. Familiarity with Afrocentric healing practices or culturally specific interventions (e.g., drumming, dance) is an asset. Bilingual or multilingual abilities, particularly in languages prevalent within Scarborough community is an asset. . click apply for full job details
Managing Consultant ATA Recruitment (Trading name of Ganymede Solutions) Sector: IT & Technology Recruitment Location: Leicester (LE3) Salary: £37,000 - £42,000 basic (DOE) + up to £5,000 car allowance, Uncapped Commission, Benefits Build something from the ground up with the backing to succeed. ATA Recruitment is launching a new IT & Technology recruitment division from our Leicester office and is seeking an experienced 360 IT/Tech Senior Recruitment Consultant to lead its development. This is a genuine opportunity to create and grow a specialist desk, shape a new market offering, and establish yourself as a subject-matter expert within a well-backed, ambitious business. You ll have the autonomy to build your own desk and influence the direction of the division, while benefiting from the stability, infrastructure, and leadership support of an established recruitment brand. For the right individual, this role offers a clear, structured route of progression all the way to Associate Director. You ll be supported by an experienced Senior Leadership team with a proven track record of launching and scaling recruitment divisions, while working in a collaborative, high-performance environment that values expertise, ownership, and long-term success. The Role and About You As a Managing Consultant , you will take full ownership of launching and growing the IT/Tech desk, including: Developing and executing a go-to-market strategy for the IT & Technology division Winning new business and building long-term client relationships through consultative, value-led sales Managing a portfolio of clients and delivering tailored recruitment solutions across IT/Tech disciplines Sourcing, engaging, and placing high-quality technology professionals using multiple attraction methods Managing the full recruitment lifecycle from business development through to placement and aftercare Using your market expertise to identify opportunities, shape the desk, and drive sustainable growth We re looking for a proven IT/Tech recruitment specialist who brings: Demonstrated success in a 360 IT or Technology recruitment role A strong track record of selling recruitment services and delivering consistent placements Deep market knowledge within a defined IT/Tech vertical The confidence and credibility to operate as a trusted advisor to clients Ambition to grow a desk into a division and progress into senior leadership Strong organisation, commercial awareness, and communication skills Why Join ATA Recruitment? Build Your Own Division: Full autonomy to create and grow an IT/Tech desk with long-term vision Uncapped Earning Potential: Highly competitive commission structure with no ceiling on earnings Leadership Progression: A clear and achievable pathway from Principal Consultant through to Associate Director Backed by Stability: Support from a financially secure, ambitious recruitment business with strong infrastructure Recognition & Influence: Your success directly shapes the growth of the business, with recognition to match Part of a Trusted Group: As part of RTC Group PLC, ATA Recruitment is a respected name across specialist recruitment markets Next Steps If you re an experienced IT/Tech recruiter looking to build something meaningful, with the autonomy to lead and the backing to succeed, we d welcome an informal conversation. Get in touch today to discuss how ATA Recruitment can support your next career move and long-term ambitions. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
May 02, 2026
Full time
Managing Consultant ATA Recruitment (Trading name of Ganymede Solutions) Sector: IT & Technology Recruitment Location: Leicester (LE3) Salary: £37,000 - £42,000 basic (DOE) + up to £5,000 car allowance, Uncapped Commission, Benefits Build something from the ground up with the backing to succeed. ATA Recruitment is launching a new IT & Technology recruitment division from our Leicester office and is seeking an experienced 360 IT/Tech Senior Recruitment Consultant to lead its development. This is a genuine opportunity to create and grow a specialist desk, shape a new market offering, and establish yourself as a subject-matter expert within a well-backed, ambitious business. You ll have the autonomy to build your own desk and influence the direction of the division, while benefiting from the stability, infrastructure, and leadership support of an established recruitment brand. For the right individual, this role offers a clear, structured route of progression all the way to Associate Director. You ll be supported by an experienced Senior Leadership team with a proven track record of launching and scaling recruitment divisions, while working in a collaborative, high-performance environment that values expertise, ownership, and long-term success. The Role and About You As a Managing Consultant , you will take full ownership of launching and growing the IT/Tech desk, including: Developing and executing a go-to-market strategy for the IT & Technology division Winning new business and building long-term client relationships through consultative, value-led sales Managing a portfolio of clients and delivering tailored recruitment solutions across IT/Tech disciplines Sourcing, engaging, and placing high-quality technology professionals using multiple attraction methods Managing the full recruitment lifecycle from business development through to placement and aftercare Using your market expertise to identify opportunities, shape the desk, and drive sustainable growth We re looking for a proven IT/Tech recruitment specialist who brings: Demonstrated success in a 360 IT or Technology recruitment role A strong track record of selling recruitment services and delivering consistent placements Deep market knowledge within a defined IT/Tech vertical The confidence and credibility to operate as a trusted advisor to clients Ambition to grow a desk into a division and progress into senior leadership Strong organisation, commercial awareness, and communication skills Why Join ATA Recruitment? Build Your Own Division: Full autonomy to create and grow an IT/Tech desk with long-term vision Uncapped Earning Potential: Highly competitive commission structure with no ceiling on earnings Leadership Progression: A clear and achievable pathway from Principal Consultant through to Associate Director Backed by Stability: Support from a financially secure, ambitious recruitment business with strong infrastructure Recognition & Influence: Your success directly shapes the growth of the business, with recognition to match Part of a Trusted Group: As part of RTC Group PLC, ATA Recruitment is a respected name across specialist recruitment markets Next Steps If you re an experienced IT/Tech recruiter looking to build something meaningful, with the autonomy to lead and the backing to succeed, we d welcome an informal conversation. Get in touch today to discuss how ATA Recruitment can support your next career move and long-term ambitions. Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
May 02, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
May 02, 2026
Full time
Forvis Mazars is a leading global professional services network providing audit & assurance, tax, and advisory services. Forvis Mazars in the UK spans 14 offices across the nation and has over 3,400 professionals, with 190 partners. We have a clear purpose and a shared commitment to shape a better future. You'll join a collaborative and inclusive team where you're supported to grow your skills, ex click apply for full job details
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus
May 02, 2026
Full time
Summary: Are you seeking a team that shares your passion for providing excellent customer service? Are you a determined individual? Do you enjoy setting goals for yourself? If so, this is a chance you won't want to pass up This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers. No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible. The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan. Previous call centre experienceis preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well. In our vibrant, friendlycall centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about. This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team. Main responsibilities: Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score. Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance. Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity. Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed. Attend and contribute to team meetings with team, peers and colleagues. To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods. You'll need: Skills / Qualifications / Experience Achieved GCSE Maths and English at Grade 4/C (or equivalent) Commitment to providing excellent customer service Dedication to finding the best solutions to problems Excellent computer abilities Outstanding writing and vocal communication abilities It will be a bonus if you have: Skills / Qualifications / Experience Previous customer service / call centre experience would be advantageous Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,948.87 starting salary + bonus
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
May 02, 2026
Full time
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
A superb opportunity to work for a Blue-Chip Organisation within the Consumer Sales Department. We are seeking a motivated and customer-focused Ticket Sales Advisor to join the team. As a Ticket Sales Advisor, you will play a key role in delivering an outstanding customer experience while driving ticket sales and revenue. This role combines inbound and outbound sales activity with face-to-face customer interaction, making it ideal for a proactive and commercially minded individual. Key Responsibilities Manage inbound calls and process ticket sales accurately using the ticketing system Conduct outbound sales calls to promote and upsell Deliver a high standard of customer service across phone and in-person interactions Identify opportunities to increase revenue through effective sales techniques Maintain accurate customer records and ensure data is updated in real time Support operations, including ticket office counter sales Meet individual and team sales targets in a fast-paced environment Collaborate with internal departments to resolve customer queries efficiently Ensure compliance with safeguarding, equality, diversity, and inclusion standards About You Experience working as a Ticket Sales Advisor, Sales Advisor, or in a similar sales/customer service role Proven track record in sales, upselling, or call handling environments Excellent communication and interpersonal skills with a confident telephone manner Ability to work under pressure and meet deadlines in a target-driven environment Strong organisational skills and attention to detail Proficiency in Microsoft Office (Word, Outlook, Teams) Flexible approach to working hours, including some evenings, weekends, and specific events Ability to travel between Aston and Bodymoor Heath, near Kingsbury as required, Benefits 25 days holiday + bank holidays Free onsite parking Complimentary breakfast and lunch 30% discount on partner products and services Pension scheme with 6% employer contribution Access to tickets (subject to availability) Employee Assistance Programme (EAP) Discounted healthcare with Bupa The Hours You will be required to work 35 hours per week (9am to 5pm Monday to Friday), with the option to work one day from home, and be fully flexible to work event days in Aston (this can be Saturdays or Sundays or occasional evenings). Additional hours are also paid by the hour or time can be taken in lieu. Next steps If you re ready to take the next step in your career as a Ticket Sales Advisor , apply today and be part of an exciting matchday experience. Do not miss out on this fantastic opportunity!
May 02, 2026
Full time
A superb opportunity to work for a Blue-Chip Organisation within the Consumer Sales Department. We are seeking a motivated and customer-focused Ticket Sales Advisor to join the team. As a Ticket Sales Advisor, you will play a key role in delivering an outstanding customer experience while driving ticket sales and revenue. This role combines inbound and outbound sales activity with face-to-face customer interaction, making it ideal for a proactive and commercially minded individual. Key Responsibilities Manage inbound calls and process ticket sales accurately using the ticketing system Conduct outbound sales calls to promote and upsell Deliver a high standard of customer service across phone and in-person interactions Identify opportunities to increase revenue through effective sales techniques Maintain accurate customer records and ensure data is updated in real time Support operations, including ticket office counter sales Meet individual and team sales targets in a fast-paced environment Collaborate with internal departments to resolve customer queries efficiently Ensure compliance with safeguarding, equality, diversity, and inclusion standards About You Experience working as a Ticket Sales Advisor, Sales Advisor, or in a similar sales/customer service role Proven track record in sales, upselling, or call handling environments Excellent communication and interpersonal skills with a confident telephone manner Ability to work under pressure and meet deadlines in a target-driven environment Strong organisational skills and attention to detail Proficiency in Microsoft Office (Word, Outlook, Teams) Flexible approach to working hours, including some evenings, weekends, and specific events Ability to travel between Aston and Bodymoor Heath, near Kingsbury as required, Benefits 25 days holiday + bank holidays Free onsite parking Complimentary breakfast and lunch 30% discount on partner products and services Pension scheme with 6% employer contribution Access to tickets (subject to availability) Employee Assistance Programme (EAP) Discounted healthcare with Bupa The Hours You will be required to work 35 hours per week (9am to 5pm Monday to Friday), with the option to work one day from home, and be fully flexible to work event days in Aston (this can be Saturdays or Sundays or occasional evenings). Additional hours are also paid by the hour or time can be taken in lieu. Next steps If you re ready to take the next step in your career as a Ticket Sales Advisor , apply today and be part of an exciting matchday experience. Do not miss out on this fantastic opportunity!
Senior Payroll Advisor Cheshire Competitive Salary + Excellent Benefits Are you an experienced payroll professional with a strong background in umbrella, CIS, or contractor payroll? We're partnering with a highly respected contractor services provider seeking a Senior Payroll Advisor to join their growing payroll team click apply for full job details
May 02, 2026
Full time
Senior Payroll Advisor Cheshire Competitive Salary + Excellent Benefits Are you an experienced payroll professional with a strong background in umbrella, CIS, or contractor payroll? We're partnering with a highly respected contractor services provider seeking a Senior Payroll Advisor to join their growing payroll team click apply for full job details
About the job We're working with a fast-growing, PE-backed Managed Services Provider that's scaling rapidly across the UK-and they're looking for an Account Manager to take ownership of a portfolio of key customers. This isn't a farming role. It's a high-impact growth position where you'll expand accounts, shape strategy, and act as a trusted advisor at senior level. What you'll be doing: • Owning and growing strategic customer relationships • Leading QBRs, service reviews, and account planning • Driving adoption across cyber, cloud, and connectivity (XDR, SIEM, SD-WAN, Azure, M365) • Managing renewals, commercials, and multi-year agreements • Collaborating with Pre-Sales and technical teams to close opportunities What they're looking for: • Proven experience in MSP, cyber security, or IT services • Strong track record of account growth and revenue delivery • Commercially sharp, consultative, and credible with senior stakeholders • Solid understanding of modern IT environments Why this role stands out: • Uncapped earning potential • PE-backed growth = real career progression • High-performance, collaborative culture • Strong technical delivery capability behind you If you're an Account Manager ready to step into a more strategic, growth-focused role-this is worth a conversation.
May 02, 2026
Full time
About the job We're working with a fast-growing, PE-backed Managed Services Provider that's scaling rapidly across the UK-and they're looking for an Account Manager to take ownership of a portfolio of key customers. This isn't a farming role. It's a high-impact growth position where you'll expand accounts, shape strategy, and act as a trusted advisor at senior level. What you'll be doing: • Owning and growing strategic customer relationships • Leading QBRs, service reviews, and account planning • Driving adoption across cyber, cloud, and connectivity (XDR, SIEM, SD-WAN, Azure, M365) • Managing renewals, commercials, and multi-year agreements • Collaborating with Pre-Sales and technical teams to close opportunities What they're looking for: • Proven experience in MSP, cyber security, or IT services • Strong track record of account growth and revenue delivery • Commercially sharp, consultative, and credible with senior stakeholders • Solid understanding of modern IT environments Why this role stands out: • Uncapped earning potential • PE-backed growth = real career progression • High-performance, collaborative culture • Strong technical delivery capability behind you If you're an Account Manager ready to step into a more strategic, growth-focused role-this is worth a conversation.
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
May 02, 2026
Full time
Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (12 midday to 12 midnight £30-31.5k, own transport required to get to site Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren't just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You'll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We're Looking For: Experience: You have a background in customer service, ideally within a service centre or the automotive industry. Technical Savvy: You are comfortable with technology; experience with Kerridge or R2C is a major plus. Knowledge of vehicle parts is also an advantage. Communication: You can communicate clearly and professionally, whether over the phone or in writing. Drive: You are highly self-motivated, detail-oriented, and confident enough to make independent decisions under pressure You will be working on 4 x 12 hour shifts over an 8 day period, which will include weekends, 12 midday to 12 midnight. Qualifications: GCSE level or equivalent (Essential). Customer Service qualification (Desirable). Why Join Us? This is a fantastic opportunity to build a career in a dynamic business unit where your work has a direct impact on our success. We value work ethic, flexibility, and a proactive "can-do" attitude
Executive Assistant to Partner and Head of Service Line. Newcastle (hybrid working) Overview My client is a well-established and growing independent accountancy and advisory firm based in Newcastle. They are seeking a proactive and highly organised Executive Assistant to provide comprehensive support to one of the firm's Partners, who leads a key service line that is experiencing significant year-on-year growth and has ambitious expansion plans. With the team set to grow and the service line entering an exciting phase of development and innovation, this is an excellent opportunity to join a forward-thinking firm at a pivotal moment. This role is ideal for an experienced PA who brings strong professional services awareness or has previously supported senior leaders within an accountancy, advisory, or wider professional services environment. The EA will dedicate approximately 80% of their time supporting the Partner, with the remaining 20% allocated to providing wider team support across a collaborative and ambitious group. Key Responsibilities Partner Support (80%) • Full diary and inbox management, ensuring efficient prioritisation and organisation across client commitments, internal meetings and business development activity • Coordinating travel arrangements, itineraries, and logistics. • Providing full PA support including meeting preparation, follow-up actions, documentation, and correspondence. • Acting as the first point of contact for the Partner with both internal and external stakeholders. • Supporting the Partner in their capacity as Head of Service Line, including coordination of business development activity, internal reporting, and service line communications. • Supporting the onboarding of new clients, including coordination of engagement documentation, initial communications, and ensuring a smooth and professional client experience from the outset. Team Support (20%) • Assisting the wider team of 10 (set to grow by an additional 3) with administrative and organisational needs. • Helping with fee administration, billing processes, and management of client ledgers. • Supporting general team coordination, scheduling, and workflow management. Criteria • Previous experience as a PA/EA supporting a partner or senior leadership, ideally within an accountancy, advisory, or professional services firm. • Familiarity with a client-facing, fee-earning environment, including billing cycles, client deadlines, and professional correspondence. • Familiarity with HMRC processes or correspondence (advantageous but not essential). Key Skills & Attributes • Proactive, with the ability to anticipate needs and take initiative. • Bright, organised, and detail-focused, with strong problem-solving skills. • Team player who thrives in a collaborative, fast-paced environment. • Strong written and verbal communication skills, with confidence liaising with clients and senior stakeholders. • Ability to handle confidential information with discretion.
May 02, 2026
Full time
Executive Assistant to Partner and Head of Service Line. Newcastle (hybrid working) Overview My client is a well-established and growing independent accountancy and advisory firm based in Newcastle. They are seeking a proactive and highly organised Executive Assistant to provide comprehensive support to one of the firm's Partners, who leads a key service line that is experiencing significant year-on-year growth and has ambitious expansion plans. With the team set to grow and the service line entering an exciting phase of development and innovation, this is an excellent opportunity to join a forward-thinking firm at a pivotal moment. This role is ideal for an experienced PA who brings strong professional services awareness or has previously supported senior leaders within an accountancy, advisory, or wider professional services environment. The EA will dedicate approximately 80% of their time supporting the Partner, with the remaining 20% allocated to providing wider team support across a collaborative and ambitious group. Key Responsibilities Partner Support (80%) • Full diary and inbox management, ensuring efficient prioritisation and organisation across client commitments, internal meetings and business development activity • Coordinating travel arrangements, itineraries, and logistics. • Providing full PA support including meeting preparation, follow-up actions, documentation, and correspondence. • Acting as the first point of contact for the Partner with both internal and external stakeholders. • Supporting the Partner in their capacity as Head of Service Line, including coordination of business development activity, internal reporting, and service line communications. • Supporting the onboarding of new clients, including coordination of engagement documentation, initial communications, and ensuring a smooth and professional client experience from the outset. Team Support (20%) • Assisting the wider team of 10 (set to grow by an additional 3) with administrative and organisational needs. • Helping with fee administration, billing processes, and management of client ledgers. • Supporting general team coordination, scheduling, and workflow management. Criteria • Previous experience as a PA/EA supporting a partner or senior leadership, ideally within an accountancy, advisory, or professional services firm. • Familiarity with a client-facing, fee-earning environment, including billing cycles, client deadlines, and professional correspondence. • Familiarity with HMRC processes or correspondence (advantageous but not essential). Key Skills & Attributes • Proactive, with the ability to anticipate needs and take initiative. • Bright, organised, and detail-focused, with strong problem-solving skills. • Team player who thrives in a collaborative, fast-paced environment. • Strong written and verbal communication skills, with confidence liaising with clients and senior stakeholders. • Ability to handle confidential information with discretion.
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Benefits Medical and Dental 401K Plan with Matching Paid Personal Days Paid Vacation 6 Paid Holidays Longevity Bonuses Birthday off Paid Referral Bonus Program Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Flexible Work Schedule Discounts on products and services Responsibilities Answer the phones, schedule customer service appointments Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Organized and friendly personality Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Valid DL Willing to submit to a pre-employment drug screen (THC not tested for pre-employment) Jay Hatfield Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
May 02, 2026
Full time
As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Benefits Medical and Dental 401K Plan with Matching Paid Personal Days Paid Vacation 6 Paid Holidays Longevity Bonuses Birthday off Paid Referral Bonus Program Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Flexible Work Schedule Discounts on products and services Responsibilities Answer the phones, schedule customer service appointments Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Organized and friendly personality Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Valid DL Willing to submit to a pre-employment drug screen (THC not tested for pre-employment) Jay Hatfield Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The Bromley Mental Health & Wellbeing Hub (BMHWH) is a key part of the transformation of mental health services in the borough under the NHS Long Term Plan. Delivered in partnership with Oxleas NHS Foundation Trust, the Hub brings together primary care, secondary care and the voluntary sector to provide flexible, holistic and integrated support for adults with mental health needs. We are seeking a Senior Mental Health Advisor to join our Information, Advice and Guidance (IAG) and Tailored Wellbeing pathway. This is an exciting opportunity for experienced mental health practitioners who are passionate about high-quality, person-centred support and who thrive in a collaborative, fast-paced environment. As a Senior Mental Health Advisor, you will provide strong, supportive line management to a team of Mental Health Advisors, ensuring high-quality casework, reflective practice and staff wellbeing. Alongside your leadership responsibilities, you will hold a small caseload, delivering tailored, time-limited one-to-one and group interventions to adults with mental health problems, including those with heightened need or risk. You will work closely with Oxleas clinical colleagues to undertake holistic assessments, coordinate referrals, and ensure joined-up support that meets individual needs. You will also play a key role in service development, quality monitoring and representing the Mental Health Advisory team in key meetings. Key Responsibilities: Supervise and support a team of Mental Health Advisors Ensure high-quality case management, safeguarding practice and accurate record-keeping Deliver holistic assessments and brief, person-centred interventions to a small caseload Coordinate referrals and work collaboratively with Oxleas and community partners Monitor outcomes, contribute to service development and represent the team in key meetings Promote recovery, independence and access to local wellbeing opportunities About You (more detail in the Person Specification) We are looking for candidates who can demonstrate: Experience working within mental health services Strong line management or supervisory experience Confidence in completing holistic assessments and managing a diverse caseload Ability to work independently while contributing to a collaborative, multidisciplinary environment Strong organisational skills and the ability to thrive in a fast-paced setting A proactive, reflective and person-centred approach Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Sunday 10th May (11:59pm) Likely interview date: Week beginning 18th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
May 02, 2026
Full time
The Bromley Mental Health & Wellbeing Hub (BMHWH) is a key part of the transformation of mental health services in the borough under the NHS Long Term Plan. Delivered in partnership with Oxleas NHS Foundation Trust, the Hub brings together primary care, secondary care and the voluntary sector to provide flexible, holistic and integrated support for adults with mental health needs. We are seeking a Senior Mental Health Advisor to join our Information, Advice and Guidance (IAG) and Tailored Wellbeing pathway. This is an exciting opportunity for experienced mental health practitioners who are passionate about high-quality, person-centred support and who thrive in a collaborative, fast-paced environment. As a Senior Mental Health Advisor, you will provide strong, supportive line management to a team of Mental Health Advisors, ensuring high-quality casework, reflective practice and staff wellbeing. Alongside your leadership responsibilities, you will hold a small caseload, delivering tailored, time-limited one-to-one and group interventions to adults with mental health problems, including those with heightened need or risk. You will work closely with Oxleas clinical colleagues to undertake holistic assessments, coordinate referrals, and ensure joined-up support that meets individual needs. You will also play a key role in service development, quality monitoring and representing the Mental Health Advisory team in key meetings. Key Responsibilities: Supervise and support a team of Mental Health Advisors Ensure high-quality case management, safeguarding practice and accurate record-keeping Deliver holistic assessments and brief, person-centred interventions to a small caseload Coordinate referrals and work collaboratively with Oxleas and community partners Monitor outcomes, contribute to service development and represent the team in key meetings Promote recovery, independence and access to local wellbeing opportunities About You (more detail in the Person Specification) We are looking for candidates who can demonstrate: Experience working within mental health services Strong line management or supervisory experience Confidence in completing holistic assessments and managing a diverse caseload Ability to work independently while contributing to a collaborative, multidisciplinary environment Strong organisational skills and the ability to thrive in a fast-paced setting A proactive, reflective and person-centred approach Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check. Closing date: Sunday 10th May (11:59pm) Likely interview date: Week beginning 18th May We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications. About Us SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support. SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that s part of who you are. Read more about staff benefits and why staff love working here on our website.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Internal Audit Manager in our Risk Advisory Services (RAS) team, you will be responsible for leading the delivery of internal audit and risk advisory engagements across a diverse portfolio of clients. You will manage day to day engagement delivery, build trusted relationships with senior client stakeholders, and support the development and performance of junior team members. You will work closely with Directors and Partners to ensure high quality, risk focused audits are delivered in line with professional and internal standards, while also contributing to business development activity and the continued growth of the Internal Audit practice. You'll be someone with Proven experience delivering internal audit or equivalent risk and assurance engagements at Manager level for medium to large organisations. Strong understanding of risk management, internal control and corporate governance, applied pragmatically in a commercial environment. Experience working with complex clients, ideally including listed, regulated or not for profit organisations. A relevant accounting or internal audit qualification (e.g. ICAEW, CIMA, CPFA, CIIA, ACCA or equivalent). Experience leading engagements and managing teams, supporting performance, progression and quality delivery. Confident communication skills, with the ability to engage senior stakeholders and present audit findings clearly and credibly. Well organised and commercially aware, comfortable managing multiple priorities, client expectations and budgets simultaneously. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
May 02, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview As an Internal Audit Manager in our Risk Advisory Services (RAS) team, you will be responsible for leading the delivery of internal audit and risk advisory engagements across a diverse portfolio of clients. You will manage day to day engagement delivery, build trusted relationships with senior client stakeholders, and support the development and performance of junior team members. You will work closely with Directors and Partners to ensure high quality, risk focused audits are delivered in line with professional and internal standards, while also contributing to business development activity and the continued growth of the Internal Audit practice. You'll be someone with Proven experience delivering internal audit or equivalent risk and assurance engagements at Manager level for medium to large organisations. Strong understanding of risk management, internal control and corporate governance, applied pragmatically in a commercial environment. Experience working with complex clients, ideally including listed, regulated or not for profit organisations. A relevant accounting or internal audit qualification (e.g. ICAEW, CIMA, CPFA, CIIA, ACCA or equivalent). Experience leading engagements and managing teams, supporting performance, progression and quality delivery. Confident communication skills, with the ability to engage senior stakeholders and present audit findings clearly and credibly. Well organised and commercially aware, comfortable managing multiple priorities, client expectations and budgets simultaneously. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
May 02, 2026
Full time
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £26,200.00 Annual Salary Fully Work from Home Role Ideal for maintaining a work life balance while still being part of a team Details Start date: Varous start dates from 12th January 2026, 9th Febuary 2026 and 9th March 2026 Location: Work from Home Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind
