5 jobs found

BDS are currently looking to recruit Complaints Investigators to work with a well-known housing association based in Pitsea. Full time Monday- Friday 9am- 5pm 3 days from home, 2 days in the office following completing training Temp ongoing opportunity Starting from 14.34ph PAYE Main duties include but are not limited too; Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions. Work closely with internal teams and external contractors to gather evidence and resolve complaints. Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities. Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping. Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes. Please apply now for immediate consideration

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will acknowledge and resolve complaints by project managing high quality responses. You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards. Keep accurate notes on our in-house CRM system of all customer contact and details in relation to the complaint PAYE rate £23.07 & Umbrella rate £30.50

Complaints Officer (Stage 2) Location: South London Contract: Temporary Hours: 36 per week Pay: 24 - 26 PAYE per hour Working Pattern: Hybrid available Social Housing Experience Required Daniel Owen are proud to be representing a well-known client based in the South London area who are looking for a highly skilled Complaints Officer to join their team Key Responsibilities: Handle complaints in line with legislation and Ombudsman requirements. Act as an objective investigator for Stage 2 complaints and formal enquiries. Work with senior managers to prepare adjudications under statutory procedures. Promote effective, transparent complaints handling across the company. Deliver training and guidance to staff on complaints processes and legislation. Use case management systems to monitor performance and identify trends. Contribute to service improvement projects and share learning from complaints.

Investigation Case Manager - 21 per hr ( ) Investigation Case Managers urgently required for temp, fixed term and permanent contracts. The post is hybrid. 4 days working remotely from home, 1 day in the office. The office is near Elephant & Castle. Working from home, the Case Manager is paid 21 per hr, for 35 hrs per week. ( equivalent). The Case Manager will manage investigations based on complaints made against individuals. Obtaining witness statements, drafting allegations and the preparation of case work/ bundles for tribunal hearings. The Investigation Case Manager role would suit those with experience within Investigations and Case Management. Perhaps within a regulatory or legal environment. Successful applicants will have a genuine interest in public protection. Professional regulation experience would be a bonus. Start date: Immediate.

Housing Complaints / Resolutions Officer Role Housing Solutions Responsible for the handling of customer complaints, member and MP enquiries, statutory enquiries City of London Hybrid Working Stage 2 Complaints 28ph Umbrella 3 month contract to start ASAP - extension possible We have a fantastic new job opportunity for a Stage 2 Complaints Investigator / Escalation Caseworker with previous experience of investigation and resolution of complex and multi-faceted complaints, exceptional customer service skills and excellent verbal and written communication skills. Working as the Stage 2 Complaints Investigator / Escalation Caseworker you will be part of a dedicated Complaints division and will be tasked with investigating and resolving all Stage 2 complaints, in a fair & impartial manner. As the Stage 2 Complaints Investigator / Escalation Caseworker you will have a sound understanding of the regulatory timescales, and deadlines, associated with complex complaint resolution, and will be required to take case ownership (until resolution) and conduct a comprehensive investigation, using all available information and documentation, including leading case reviews of the complaint process at Stage 1. DUTIES Your duties as a Stage 2 Complaints Investigator / Escalation Caseworker will include: Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to the service standards and meeting the diverse needs of the customer Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, understanding that Stage 2 is the final stage for resolution Acknowledge and resolve complaints by leading on high quality responses Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress Key skills: Handling large case loads Liaising with Solicitors/Contractor's Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions. Excellent complaint handling and communication skills and actively seek to improve working practices and customer service. Take responsibility for your own learning and development Excellent PC skills including Microsoft Word and Excel Excellent verbal and writing skills