Customer Service Complaints Advisor

BDS are currently looking to recruit Complaints Investigators to work with a well-known housing association based in Pitsea.

Full time Monday- Friday 9am- 5pm

3 days from home, 2 days in the office following completing training

Temp ongoing opportunity

Starting from 14.34ph PAYE

Main duties include but are not limited too;

• Conduct detailed investigations into resident complaints, ensuring all relevant information is gathered and analysed to provide fair resolutions.
• Work closely with internal teams and external contractors to gather evidence and resolve complaints.
• Ensure compliance with the Housing Ombudsman Complaint Handling Code and other regulatory requirements in all complaint-handling activities.
• Document all complaint-related interactions in the CRM system, ensuring transparency and accurate record-keeping.
• Provide feedback to management and other teams on recurring issues to drive service improvement and reduce complaint volumes.

Please apply now for immediate consideration