Senior Operations Manager - Finance Services - Accounts Payable, Order to Cash and Finance Specialist - Band F - £53,151 - Swindon, Newport or Stockton - 12 month Fixed Term Contract It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi platform, digitally enabled organisation. About the role We are looking for a Senior Operations Manager to join our Finance Services leadership team. This is a pivotal senior management role with responsibility for the Accounts Payable, Order to Cash and Finance Specialist functions, leading large multi site teams supporting a broad portfolio of government clients. Reporting to the Head of Finance Services, you will play a critical role in leading operational performance, driving continuous improvement and supporting the delivery of significant change across the service. This fixed term role offers an exciting opportunity to influence the future direction of finance shared services at UKSBS. What it's like to work in the Finance Services team We are a well established finance shared services team with a supportive and collaborative culture, entering a period of growth and transformation. Our teams deliver high quality financial transaction processing and specialist finance support on behalf of government clients, from invoice processing through to audit support. Our team is made up of a variety of professional backgrounds and experience levels. We offer hybrid working with flexibility around full time or part time hours, and core working hours of 8.00am to 5.00pm, Monday to Friday. Colleagues can be based in Swindon, Newport or Stockton on Tees, depending on what works best for them and the business. The duties of the role include, but are not limited to: Lead the day to day operations of the Accounts Payable and Accounts Receivable service across multiple clients and ERP platforms. Lead, manage and develop teams of approximately 40-50 colleagues across multiple locations ensuring high performance and engagement. Align service delivery roadmaps with UKSBS strategic objectives and organisational transformation initiatives. People and Performance Management Provide leadership, coaching and mentoring to team managers to build high performing, engaged teams. Set clear objectives and oversee effective performance management. Embed a culture of accountability, consistency and outstanding customer service. Lead talent and succession planning, supporting effective workforce planning and capability development. Service delivery and continuous improvement Ensure finance processes meet regulatory, statutory and contractual requirements. Drive continuous improvement activity within your teams and across the wider Finance Service. Ensure quality monitoring frameworks are in place to support consistent, high quality service delivery. Support delivery of the Finance Service change and transformation programme. Stakeholder engagement and relationship management Build and maintain strong relationships with internal and external stakeholders, including clients and third party providers. Represent Finance Services at client meetings and governance forums. Act as a key liaison across operational areas to resolve complex issues and deliver service improvements. Governance, risk and compliance Monitor and report performance against KPIs and SLAs. Ensure effective controls and risk mitigation processes are in place. Identify, record and proactively manage service risks through appropriate governance channels. Business transformation and capability Support transition to new technologies and automation solutions aligned to UKSBS ERP strategy. Drive adoption of best practice and contribute to business wide process improvements. To be considered for this role, you will demonstrate: Extensive experience leading finance shared services teams across multiple locations. Strong understanding of Accounts Payable and/or Accounts Receivable services. Proven ability to influence and manage senior stakeholders. Demonstrated success driving performance improvement and managing change. Strong problem solving and decision making capability. High digital capability including Microsoft 365 tools. Experience delivering services through complex ERP systems such as Oracle, SAP or Workday. Excellent communication and customer service skills. Demonstrates UKSBS values and behaviours. A professional accounting qualification and a formal leadership qualification (e.g. ILM) would be advantageous but are not essential. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
May 05, 2026
Full time
Senior Operations Manager - Finance Services - Accounts Payable, Order to Cash and Finance Specialist - Band F - £53,151 - Swindon, Newport or Stockton - 12 month Fixed Term Contract It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi platform, digitally enabled organisation. About the role We are looking for a Senior Operations Manager to join our Finance Services leadership team. This is a pivotal senior management role with responsibility for the Accounts Payable, Order to Cash and Finance Specialist functions, leading large multi site teams supporting a broad portfolio of government clients. Reporting to the Head of Finance Services, you will play a critical role in leading operational performance, driving continuous improvement and supporting the delivery of significant change across the service. This fixed term role offers an exciting opportunity to influence the future direction of finance shared services at UKSBS. What it's like to work in the Finance Services team We are a well established finance shared services team with a supportive and collaborative culture, entering a period of growth and transformation. Our teams deliver high quality financial transaction processing and specialist finance support on behalf of government clients, from invoice processing through to audit support. Our team is made up of a variety of professional backgrounds and experience levels. We offer hybrid working with flexibility around full time or part time hours, and core working hours of 8.00am to 5.00pm, Monday to Friday. Colleagues can be based in Swindon, Newport or Stockton on Tees, depending on what works best for them and the business. The duties of the role include, but are not limited to: Lead the day to day operations of the Accounts Payable and Accounts Receivable service across multiple clients and ERP platforms. Lead, manage and develop teams of approximately 40-50 colleagues across multiple locations ensuring high performance and engagement. Align service delivery roadmaps with UKSBS strategic objectives and organisational transformation initiatives. People and Performance Management Provide leadership, coaching and mentoring to team managers to build high performing, engaged teams. Set clear objectives and oversee effective performance management. Embed a culture of accountability, consistency and outstanding customer service. Lead talent and succession planning, supporting effective workforce planning and capability development. Service delivery and continuous improvement Ensure finance processes meet regulatory, statutory and contractual requirements. Drive continuous improvement activity within your teams and across the wider Finance Service. Ensure quality monitoring frameworks are in place to support consistent, high quality service delivery. Support delivery of the Finance Service change and transformation programme. Stakeholder engagement and relationship management Build and maintain strong relationships with internal and external stakeholders, including clients and third party providers. Represent Finance Services at client meetings and governance forums. Act as a key liaison across operational areas to resolve complex issues and deliver service improvements. Governance, risk and compliance Monitor and report performance against KPIs and SLAs. Ensure effective controls and risk mitigation processes are in place. Identify, record and proactively manage service risks through appropriate governance channels. Business transformation and capability Support transition to new technologies and automation solutions aligned to UKSBS ERP strategy. Drive adoption of best practice and contribute to business wide process improvements. To be considered for this role, you will demonstrate: Extensive experience leading finance shared services teams across multiple locations. Strong understanding of Accounts Payable and/or Accounts Receivable services. Proven ability to influence and manage senior stakeholders. Demonstrated success driving performance improvement and managing change. Strong problem solving and decision making capability. High digital capability including Microsoft 365 tools. Experience delivering services through complex ERP systems such as Oracle, SAP or Workday. Excellent communication and customer service skills. Demonstrates UKSBS values and behaviours. A professional accounting qualification and a formal leadership qualification (e.g. ILM) would be advantageous but are not essential. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
Experienced Block Manager Location: Northwood Salary : £40,000 - £45,000 per year Vacancy Type: Full time, Permanent Fantastic Opportunity for an Experienced Block Manager to Join a Growing Independent Agent in HA6 We are seeking a dedicated Full-Time Block Manager to join a market-leading, independent agency in the HA6 area. Our client is experiencing rapid growth and is seeking a talented individual to manage a diverse portfolio of blocks in and around the area. Their longstanding clients have trusted them with their properties for years, and now is the time to expand the team. Key Responsibilities: Oversee day-to-day operations for assigned developments. Manage financial aspects including budgets, accounts, and reporting to clients. Conduct regular site inspections and supervise maintenance tasks. Maintain strong communication with stakeholders through AGMs, emails, telephone calls, meetings and other channels. Manage the property portfolio of 20 blocks (Apply online only) units). Townsends are an owner-managed company where camaraderie is at the heart of the business. We are looking for someone who thrives in a team environment while excelling in their individual role. The company values professional development and offers continuous training opportunities within the property management industry. Ideal Candidate Attributes: Ideally, AIRPM/MIRPM qualified (but not essential). Minimum 3 years of Block Management experience. Some experience and understanding of property management would be helpful but not essential. Motivated by career progression. Exceptionally organized with a proactive approach. Excellent communication skills and ability to manage multiple different stakeholders. Working Hours: Monday to Friday, 9 am - 6 pm. Additional Information: Own car required (all blocks are within 3 miles of the office) Work Location: In person To Apply If you feel you are a suitable candidate and would like to work for Townsend Estate Agents please do not hesitate to apply.
May 05, 2026
Full time
Experienced Block Manager Location: Northwood Salary : £40,000 - £45,000 per year Vacancy Type: Full time, Permanent Fantastic Opportunity for an Experienced Block Manager to Join a Growing Independent Agent in HA6 We are seeking a dedicated Full-Time Block Manager to join a market-leading, independent agency in the HA6 area. Our client is experiencing rapid growth and is seeking a talented individual to manage a diverse portfolio of blocks in and around the area. Their longstanding clients have trusted them with their properties for years, and now is the time to expand the team. Key Responsibilities: Oversee day-to-day operations for assigned developments. Manage financial aspects including budgets, accounts, and reporting to clients. Conduct regular site inspections and supervise maintenance tasks. Maintain strong communication with stakeholders through AGMs, emails, telephone calls, meetings and other channels. Manage the property portfolio of 20 blocks (Apply online only) units). Townsends are an owner-managed company where camaraderie is at the heart of the business. We are looking for someone who thrives in a team environment while excelling in their individual role. The company values professional development and offers continuous training opportunities within the property management industry. Ideal Candidate Attributes: Ideally, AIRPM/MIRPM qualified (but not essential). Minimum 3 years of Block Management experience. Some experience and understanding of property management would be helpful but not essential. Motivated by career progression. Exceptionally organized with a proactive approach. Excellent communication skills and ability to manage multiple different stakeholders. Working Hours: Monday to Friday, 9 am - 6 pm. Additional Information: Own car required (all blocks are within 3 miles of the office) Work Location: In person To Apply If you feel you are a suitable candidate and would like to work for Townsend Estate Agents please do not hesitate to apply.
Do you enjoy building channels, not just managing them? Want to take ownership of a £5m+ retail channel with a clear path to double it? Confident leading relationships in a fragmented, independent market? I m working with a well established consumer business looking for a NAM / Channel Manager to help rebuild and scale a key retail channel that s been underinvested in recent years. This isn t a traditional NAM role. It s a hands-on, high impact position where you ll: Own and deliver the channel strategy Grow key accounts and rebuild customer relationships Lead a small field team, setting direction and structure Drive revenue, margin, and performance Use data and forecasting to improve decision-making The channel is currently worth £4 5m, with a clear opportunity to grow to £10m+. So plenty of headroom to make a real impact. The Company & Role: A leading business within the consumer products space, this organisation has built a strong reputation for quality, heritage, and innovation. With a diverse product portfolio and established presence across multiple channels, the business is now reinvesting in its independent retail network, recognising the significant growth potential within this space. Reporting into the senior commercial leadership team, you ll take full ownership of the independent retail channel, combining elements of channel strategy, key account management, and team leadership. You ll work closely with a small team of Regional Sales Managers, providing structure, focus, and strategic direction, while remaining hands-on with key customers and commercial delivery. Key Responsibilities: Owning and delivering the channel strategy for the independent retail segment Driving revenue, margin, and overall channel performance Developing and growing key customer accounts through strong relationship management Rebuilding trust and engagement across a previously underinvested channel Balancing account development (majority focus) with targeted new business activity Leading joint business planning and commercial negotiations with key customers Supporting and guiding Regional Sales Managers to ensure consistent execution Identifying growth opportunities across range, pricing, and distribution Owning forecasting, budgeting, and performance tracking across the channel Analysing performance data to identify risks, opportunities, and improvements Driving a high standard of customer experience and commercial discipline What We re Looking For Experience in Channel Management, National Account Management, or a similar commercial role Exposure to appliances, electricals or consumer durables would be highly beneficial Background working within independent or relationship led retail channels Strong commercial acumen, with experience managing revenue and driving growth Confident in forecasting, planning, and using data to inform decisions Proven ability to build and maintain long-term customer relationships Experience influencing or leading field-based sales teams Strong communication and negotiation skills Highly self-motivated and comfortable working in a field-based, autonomous role A proactive, solutions-focused mindset with the ability to drive change and improvement Interested? Click Apply or message me directly. The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.
May 05, 2026
Full time
Do you enjoy building channels, not just managing them? Want to take ownership of a £5m+ retail channel with a clear path to double it? Confident leading relationships in a fragmented, independent market? I m working with a well established consumer business looking for a NAM / Channel Manager to help rebuild and scale a key retail channel that s been underinvested in recent years. This isn t a traditional NAM role. It s a hands-on, high impact position where you ll: Own and deliver the channel strategy Grow key accounts and rebuild customer relationships Lead a small field team, setting direction and structure Drive revenue, margin, and performance Use data and forecasting to improve decision-making The channel is currently worth £4 5m, with a clear opportunity to grow to £10m+. So plenty of headroom to make a real impact. The Company & Role: A leading business within the consumer products space, this organisation has built a strong reputation for quality, heritage, and innovation. With a diverse product portfolio and established presence across multiple channels, the business is now reinvesting in its independent retail network, recognising the significant growth potential within this space. Reporting into the senior commercial leadership team, you ll take full ownership of the independent retail channel, combining elements of channel strategy, key account management, and team leadership. You ll work closely with a small team of Regional Sales Managers, providing structure, focus, and strategic direction, while remaining hands-on with key customers and commercial delivery. Key Responsibilities: Owning and delivering the channel strategy for the independent retail segment Driving revenue, margin, and overall channel performance Developing and growing key customer accounts through strong relationship management Rebuilding trust and engagement across a previously underinvested channel Balancing account development (majority focus) with targeted new business activity Leading joint business planning and commercial negotiations with key customers Supporting and guiding Regional Sales Managers to ensure consistent execution Identifying growth opportunities across range, pricing, and distribution Owning forecasting, budgeting, and performance tracking across the channel Analysing performance data to identify risks, opportunities, and improvements Driving a high standard of customer experience and commercial discipline What We re Looking For Experience in Channel Management, National Account Management, or a similar commercial role Exposure to appliances, electricals or consumer durables would be highly beneficial Background working within independent or relationship led retail channels Strong commercial acumen, with experience managing revenue and driving growth Confident in forecasting, planning, and using data to inform decisions Proven ability to build and maintain long-term customer relationships Experience influencing or leading field-based sales teams Strong communication and negotiation skills Highly self-motivated and comfortable working in a field-based, autonomous role A proactive, solutions-focused mindset with the ability to drive change and improvement Interested? Click Apply or message me directly. The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. The Advocate Group is acting as an employment agency in relation to this vacancy.
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
May 05, 2026
Full time
We are seeking a highly motivated and experienced Senior CRM & DTC Manager to join our dynamic marketing team within the L'Oréal Dermatological Beauty Division, working across our four brands: La Roche-Posay,SkinCeuticals, CeraVe, and Vichy. This highly strategic role is crucial in driving Market Share by leading a team of 3 to drive a best-in-class DTC strategy, and utilising 1P Data for hyper-personalised and effective owned and paid journeys. The ideal candidate will be a strategic thinker with an extremely analytical mindset, confident in developing and driving strategy and communicating effectively with other senior stakeholders. You will be a leader within the Chief Digital Office (CDO) team, and leading a tribe including CRM Manager, Assistant DTC Manager and CRM Executive, reporting directly to the Chief Digital Officer. You Will As the Senior DTC & Data Manager, you will be a pivotal leader within the CDO (Chief Digital Office) Leadership Team. You are responsible for defining and executing the strategic roadmap for our Direct-to-Consumer (DTC) ecosystems, editorial platforms, and the 1P data strategy for the division. You will lead a high-performing team to accelerate digital growth for two major DTC brands (SkinCeuticals & La Roche-Posay), drive 1P data excellence, and pioneer innovative B2B2C journeys for healthcare professionals. This role requires a blend of commercial acumen, data-driven precision, and stakeholder management at a senior level. A DAY IN THE LIFE Strategic Leadership & Stakeholder Management Own the strategic frame for DTC and Data Activation reporting directly to the Chief Digital Officer and presenting performance updates to senior stakeholders. Sit on the CDO Leadership Team, contributing to the broader digital transformation of the UK Dermatological Beauty landscape. Line manage and develop a team of three, ensuring excellence in execution across CRM and DTC operations. Performance Accountability:Alongside the Commercial Lead, drive the P&L and Revenue growth for our flagship DTC sites SkinCeuticals & La Roche-Posay, with a particular ambition to more than double SkinCeuticals DTC growth in the next 3 years. Retention & Loyalty:Improve Retention Rates, while increasing Customer Lifetime Value (CLTV) by 7-8% across both brands. Content Strategy:Oversee two editorial websites to ensure they serve as high-converting top-of-funnel assets. Database Growth:Lead the strategy to hit 18% UK penetration through aggressive acquisition and proactive anonymisation mitigation Advanced Activation:In close partnership with the Media tribe, pivot from traditional owned-channel CRM to 1P-driven media activation, aiming for 30% of total media spend to be powered by 1P data Insight-Led Campaigns:Deliver 3x AMC (Amazon Marketing Cloud) insight-driven campaigns and 2x 2P CRM (Retailer-focused) campaigns to drive value beyond our owned platforms. Healthcare Professionals B2B & Innovation Medical Strategy:Partner with the Medical team to pioneer digital journeys for Healthcare Professionals (HCPs). Drive penetration of 15% of UK GPs through strategic Performance Media and CR initiatives. Innovation Pilot:Act as the UK LDB testbed for 3P initiatives Hyper-personalisation:In partnership with the Media Tribe, onboard and lead the pilot for a new vendor focused on cross-channel skin pathology hyper-personalisation. Technical & Professional Competencies Commercial Mindset:Proven track record of driving Traffic/CVR/AOV Strategic Influencer:Ability to simplify complex data topics for senior stakeholders Agile Leader:Experience managing and upskilling a multi-layered team Collaborative:Ability to work cross-functionally with Brand, Medical, Media, Content, Regional & Global team. YOU HAVE Proven experience in a data focused role, preferably within the beauty, retail, or consumer goods industry. Experience with direct line management Demonstrably data-driven in approach, with an ability to leverage insights for optimization and decision-making. Proficiencyin data analysis and reporting, coupled with the confidence to use data to tell compelling stories and influence stakeholders. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams, including media, commercial, and technical stakeholders. Proactive, results-oriented, and able to thrive in a fast-paced, dynamic environment. WHAT WE OFFER Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most. Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks.And there's lots more too! WHO WE ARE L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact. Being part of the L'Oréal Dermatological Beauty Division will give you direct influence in achieving our mission: to help everyone in their quest for healthy and beautiful skin.' As the world leader in dermocosmetics, our iconic brands La Roche- Posay, Vichy, CeraVe, SkinCeuticals, are recommended by dermatologists and health-care professionals worldwide. The division has maintained a double-digit growth worldwide for the last 5 years. HOW WE RECRUIT At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don't create another account with a different email. If you do so, your account might be merged and your application record will be deleted.
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101892 Job Context As a Talent Acquisition Partner, you'll play a pivotal role in building high-performing teams, partnering closely with hiring managers and cross-functional stakeholders to understand workforce needs, craft effective hiring strategies and deliver a best-in-class candidate experience. You'll bring a strategic and proactive mindset, with the ability to balance innovative sourcing techniques with efficient, scalable hiring processes. You understand what motivates top talent and know how to engage and convert them in a competitive market. We're ideally looking for someone who combines in-house recruitment experience with an agency background or experience in a similar high-volume hiring environment. You thrive in a fast-paced setting, confidently managing multiple roles while maintaining both quality and pace. You're highly tech-savvy, leveraging tools and data to drive smarter, more strategic hiring decisions. You excel in dynamic environments, able to pivot quickly as priorities evolve while maintaining energy and momentum. Above all, you're a proactive, high-energy team player who enjoys collaborating, building relationships and making a meaningful impact. Location: Leeds (LS15), on-site. What You'll Do This is a full-time in-office role supporting a fast-growing organisation delivering against an ambitious hiring plan and high-volume recruitment demand. Partner closely with hiring managers to deeply understand current and future talent demands, translating business objectives into clear, compelling job briefs and commercially aligned sourcing strategies. Deliver end-to-end, high-volume recruitment across multiple roles and functions, from job launch through to offer management, background checks, and successful handover to onboarding. Drive hiring velocity and quality by coaching and upskilling hiring managers on best-in-class recruitment practices, data-led decision making, and consistent assessment standards. Proactively source and engage high-calibre active and passive talent using a wide range of channels, including LinkedIn, job boards, referrals, direct outreach, and industry networks, with a strong focus on conversion and time-to-hire. Collaborate with People team to strengthen employer brand presence and deliver targeted recruitment marketing initiatives that attract top talent at scale. Ensure all recruitment activity is compliant with employment legislation, internal governance, and risk standards, while maintaining a pragmatic, commercial approach. What You'll Bring Proven experience managing high-volume recruitment at pace, without compromising quality or stakeholder trust. The ability to prioritise, move fast, and deliver consistently against hiring plans and KPIs. A creative, commercially minded approach, leveraging technology and AI to improve sourcing, screening, and efficiency. Adaptability and resilience, thriving in a dynamic, changeable environment with significant growth ahead. Working knowledge of ATS platforms; Workday experience is advantageous. Strong capability across recruitment administration, including drafting offer letters and coordinating background checks. Confident stakeholder management and a collaborative, delivery-focused mindset. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
May 05, 2026
Full time
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Talent Acquisition Partner page is loaded Talent Acquisition Partnerlocations: Leeds Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101892 Job Context As a Talent Acquisition Partner, you'll play a pivotal role in building high-performing teams, partnering closely with hiring managers and cross-functional stakeholders to understand workforce needs, craft effective hiring strategies and deliver a best-in-class candidate experience. You'll bring a strategic and proactive mindset, with the ability to balance innovative sourcing techniques with efficient, scalable hiring processes. You understand what motivates top talent and know how to engage and convert them in a competitive market. We're ideally looking for someone who combines in-house recruitment experience with an agency background or experience in a similar high-volume hiring environment. You thrive in a fast-paced setting, confidently managing multiple roles while maintaining both quality and pace. You're highly tech-savvy, leveraging tools and data to drive smarter, more strategic hiring decisions. You excel in dynamic environments, able to pivot quickly as priorities evolve while maintaining energy and momentum. Above all, you're a proactive, high-energy team player who enjoys collaborating, building relationships and making a meaningful impact. Location: Leeds (LS15), on-site. What You'll Do This is a full-time in-office role supporting a fast-growing organisation delivering against an ambitious hiring plan and high-volume recruitment demand. Partner closely with hiring managers to deeply understand current and future talent demands, translating business objectives into clear, compelling job briefs and commercially aligned sourcing strategies. Deliver end-to-end, high-volume recruitment across multiple roles and functions, from job launch through to offer management, background checks, and successful handover to onboarding. Drive hiring velocity and quality by coaching and upskilling hiring managers on best-in-class recruitment practices, data-led decision making, and consistent assessment standards. Proactively source and engage high-calibre active and passive talent using a wide range of channels, including LinkedIn, job boards, referrals, direct outreach, and industry networks, with a strong focus on conversion and time-to-hire. Collaborate with People team to strengthen employer brand presence and deliver targeted recruitment marketing initiatives that attract top talent at scale. Ensure all recruitment activity is compliant with employment legislation, internal governance, and risk standards, while maintaining a pragmatic, commercial approach. What You'll Bring Proven experience managing high-volume recruitment at pace, without compromising quality or stakeholder trust. The ability to prioritise, move fast, and deliver consistently against hiring plans and KPIs. A creative, commercially minded approach, leveraging technology and AI to improve sourcing, screening, and efficiency. Adaptability and resilience, thriving in a dynamic, changeable environment with significant growth ahead. Working knowledge of ATS platforms; Workday experience is advantageous. Strong capability across recruitment administration, including drafting offer letters and coordinating background checks. Confident stakeholder management and a collaborative, delivery-focused mindset. What We Can Offer You A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme Talent Referral Programme - get rewarded for referring a friend to join our team! Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech A discounts and cash back scheme Casual dress and relaxed office environment Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines Service recognition awards to find out more about working at Simpro Group! Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer. Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
May 05, 2026
Contractor
Job Title: Cash Management Systems Project Manager Duration: 6 months, extensions likely Location: London/Hybrid (two to three days in the office) Salary: Competitive Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. The Opportunity We're partnering with a leading global financial institution to hire a Project Manager (VP) to lead the EMEA delivery of a next-generation Cash Management System (CMS). This is a high-impact role at the heart of a major Transaction Banking transformation programme, where you'll drive delivery of a modern, scalable, client-centric platform across multiple EMEA markets-working closely with globally distributed teams, including US-based development functions. If you thrive in complex, cross-border environments and enjoy delivering large-scale digital change, this role puts you right at the centre of it. Key Responsibilities Lead end-to-end delivery of the EMEA Cash Management System implementation, from discovery through to go-live and BAU handover Act as the primary bridge between EMEA stakeholders and US-based development teams, ensuring alignment on scope, priorities, and timelines Drive cross-functional coordination across business, technology, operations, and control functions Deliver using Agile / hybrid methodologies, balancing iterative delivery with strong governance Oversee financials, resource planning, risks, issues, and dependencies across the programme Provide clear and concise executive-level reporting and stakeholder updates Ensure delivery aligns with strategic objectives, regulatory expectations, and audit standards Lead and motivate multi-disciplinary project teams, including senior workstream leads What We're Looking For Proven experience delivering Cash Management Systems or Transaction Banking platforms Strong background in customer channel / digital client platform implementations Demonstrated success managing complex, cross-regional projects within financial services Hands-on experience with Agile or hybrid delivery frameworks Ability to operate effectively across global teams and time zones Excellent stakeholder management skills, including senior executive engagement Strong commercial awareness with experience managing budgets, forecasts, and delivery plans Preferred Experience Experience within a regulated banking environment Knowledge of liquidity, payments, and cash management products Certifications such as PMP, PRINCE2, APM, Scrum, or SAFe Why Apply? Work on a strategically critical transformation programme with high visibility Play a key role in delivering a modern digital banking platform across EMEA Collaborate with global teams on a cutting-edge Agile delivery model Join a high-performing change and transformation function How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Candidates should ideally demonstrate evidence of the above responsibilities in their CV to be considered. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. Reporting to the Head of Commercial Finance, key responsibilities will include: Managing all commercial P&L's across key channels Challenging wider finance team on month end actuals Supporting annual budget process Preparing weekly and monthly reporting on sales and margin Preparing detailed financial analysis to aid decision making Acting as business partner to heads of department and providing financial support where required Building scenario models for new initiatives Ad hoc duties as required The candidate: Accountant, ideally practice trained CA, ACA, ACCA, CIMA or equivalent Commercially strong with good technical accounting skills Ideally experience of Retail/Multisite Strong communication skills Excellent stakeholder management skills Team player with ability to manage multiple tasks Advanced IT skills Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
May 05, 2026
Contractor
An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. An opportunity to join a well-known Retail brand as Commercial Finance Manager on a 6 month contract basis. Based in London, the role will partner with key stakeholders across the business to drive financial performance. Reporting to the Head of Commercial Finance, key responsibilities will include: Managing all commercial P&L's across key channels Challenging wider finance team on month end actuals Supporting annual budget process Preparing weekly and monthly reporting on sales and margin Preparing detailed financial analysis to aid decision making Acting as business partner to heads of department and providing financial support where required Building scenario models for new initiatives Ad hoc duties as required The candidate: Accountant, ideally practice trained CA, ACA, ACCA, CIMA or equivalent Commercially strong with good technical accounting skills Ideally experience of Retail/Multisite Strong communication skills Excellent stakeholder management skills Team player with ability to manage multiple tasks Advanced IT skills Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Senior Operations Manager - Finance Services - Accounts Payable, Order to Cash and Finance Specialist - Band F - £53,151 - Swindon, Newport or Stockton - 12 month Fixed Term Contract It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi platform, digitally enabled organisation. About the role We are looking for a Senior Operations Manager to join our Finance Services leadership team. This is a pivotal senior management role with responsibility for the Accounts Payable, Order to Cash and Finance Specialist functions, leading large multi site teams supporting a broad portfolio of government clients. Reporting to the Head of Finance Services, you will play a critical role in leading operational performance, driving continuous improvement and supporting the delivery of significant change across the service. This fixed term role offers an exciting opportunity to influence the future direction of finance shared services at UKSBS. What it's like to work in the Finance Services team We are a well established finance shared services team with a supportive and collaborative culture, entering a period of growth and transformation. Our teams deliver high quality financial transaction processing and specialist finance support on behalf of government clients, from invoice processing through to audit support. Our team is made up of a variety of professional backgrounds and experience levels. We offer hybrid working with flexibility around full time or part time hours, and core working hours of 8.00am to 5.00pm, Monday to Friday. Colleagues can be based in Swindon, Newport or Stockton on Tees, depending on what works best for them and the business. The duties of the role include, but are not limited to: Lead the day to day operations of the Accounts Payable and Accounts Receivable service across multiple clients and ERP platforms. Lead, manage and develop teams of approximately 40-50 colleagues across multiple locations ensuring high performance and engagement. Align service delivery roadmaps with UKSBS strategic objectives and organisational transformation initiatives. People and Performance Management Provide leadership, coaching and mentoring to team managers to build high performing, engaged teams. Set clear objectives and oversee effective performance management. Embed a culture of accountability, consistency and outstanding customer service. Lead talent and succession planning, supporting effective workforce planning and capability development. Service delivery and continuous improvement Ensure finance processes meet regulatory, statutory and contractual requirements. Drive continuous improvement activity within your teams and across the wider Finance Service. Ensure quality monitoring frameworks are in place to support consistent, high quality service delivery. Support delivery of the Finance Service change and transformation programme. Stakeholder engagement and relationship management Build and maintain strong relationships with internal and external stakeholders, including clients and third party providers. Represent Finance Services at client meetings and governance forums. Act as a key liaison across operational areas to resolve complex issues and deliver service improvements. Governance, risk and compliance Monitor and report performance against KPIs and SLAs. Ensure effective controls and risk mitigation processes are in place. Identify, record and proactively manage service risks through appropriate governance channels. Business transformation and capability Support transition to new technologies and automation solutions aligned to UKSBS ERP strategy. Drive adoption of best practice and contribute to business wide process improvements. To be considered for this role, you will demonstrate: Extensive experience leading finance shared services teams across multiple locations. Strong understanding of Accounts Payable and/or Accounts Receivable services. Proven ability to influence and manage senior stakeholders. Demonstrated success driving performance improvement and managing change. Strong problem solving and decision making capability. High digital capability including Microsoft 365 tools. Experience delivering services through complex ERP systems such as Oracle, SAP or Workday. Excellent communication and customer service skills. Demonstrates UKSBS values and behaviours. A professional accounting qualification and a formal leadership qualification (e.g. ILM) would be advantageous but are not essential. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
May 05, 2026
Full time
Senior Operations Manager - Finance Services - Accounts Payable, Order to Cash and Finance Specialist - Band F - £53,151 - Swindon, Newport or Stockton - 12 month Fixed Term Contract It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi platform, digitally enabled organisation. About the role We are looking for a Senior Operations Manager to join our Finance Services leadership team. This is a pivotal senior management role with responsibility for the Accounts Payable, Order to Cash and Finance Specialist functions, leading large multi site teams supporting a broad portfolio of government clients. Reporting to the Head of Finance Services, you will play a critical role in leading operational performance, driving continuous improvement and supporting the delivery of significant change across the service. This fixed term role offers an exciting opportunity to influence the future direction of finance shared services at UKSBS. What it's like to work in the Finance Services team We are a well established finance shared services team with a supportive and collaborative culture, entering a period of growth and transformation. Our teams deliver high quality financial transaction processing and specialist finance support on behalf of government clients, from invoice processing through to audit support. Our team is made up of a variety of professional backgrounds and experience levels. We offer hybrid working with flexibility around full time or part time hours, and core working hours of 8.00am to 5.00pm, Monday to Friday. Colleagues can be based in Swindon, Newport or Stockton on Tees, depending on what works best for them and the business. The duties of the role include, but are not limited to: Lead the day to day operations of the Accounts Payable and Accounts Receivable service across multiple clients and ERP platforms. Lead, manage and develop teams of approximately 40-50 colleagues across multiple locations ensuring high performance and engagement. Align service delivery roadmaps with UKSBS strategic objectives and organisational transformation initiatives. People and Performance Management Provide leadership, coaching and mentoring to team managers to build high performing, engaged teams. Set clear objectives and oversee effective performance management. Embed a culture of accountability, consistency and outstanding customer service. Lead talent and succession planning, supporting effective workforce planning and capability development. Service delivery and continuous improvement Ensure finance processes meet regulatory, statutory and contractual requirements. Drive continuous improvement activity within your teams and across the wider Finance Service. Ensure quality monitoring frameworks are in place to support consistent, high quality service delivery. Support delivery of the Finance Service change and transformation programme. Stakeholder engagement and relationship management Build and maintain strong relationships with internal and external stakeholders, including clients and third party providers. Represent Finance Services at client meetings and governance forums. Act as a key liaison across operational areas to resolve complex issues and deliver service improvements. Governance, risk and compliance Monitor and report performance against KPIs and SLAs. Ensure effective controls and risk mitigation processes are in place. Identify, record and proactively manage service risks through appropriate governance channels. Business transformation and capability Support transition to new technologies and automation solutions aligned to UKSBS ERP strategy. Drive adoption of best practice and contribute to business wide process improvements. To be considered for this role, you will demonstrate: Extensive experience leading finance shared services teams across multiple locations. Strong understanding of Accounts Payable and/or Accounts Receivable services. Proven ability to influence and manage senior stakeholders. Demonstrated success driving performance improvement and managing change. Strong problem solving and decision making capability. High digital capability including Microsoft 365 tools. Experience delivering services through complex ERP systems such as Oracle, SAP or Workday. Excellent communication and customer service skills. Demonstrates UKSBS values and behaviours. A professional accounting qualification and a formal leadership qualification (e.g. ILM) would be advantageous but are not essential. For additional information and a confidential discussion please contact our Recruitment Team on . We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website. Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards, applicants must normally have lived in the UK for at least the last five years and be able to satisfy background, identity and criminal record checks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying. We look forward to hearing from you. We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.
We have an exciting opportunity for a proactive and experienced Account Manager to join our dynamic and forward-thinking Commercial team within the Cement Division of Breedon Group. Covering the North of England and Scotland, this role offers the chance to make a tangible impact on our business while advancing your career in a supportive and innovative environment. As Commercial Account Manager, you will play a pivotal role in driving sales and volume growth by managing existing key accounts, identifying new opportunities, and targeting new markets. You will support the achievement of Breedon's strategic objectives by leveraging your industry expertise and staying informed about major projects across your region. Key Responsibilities Building and nurturing strong relationships with key customer accounts, fostering trust and loyalty to secure long-term partnerships. Proactive approach to structured and targeted call planning. Developing and executing strategic Key Account Management Plans to deliver measurable results for both Breedon and its customers. Identifying and targeting new markets and opportunities to drive sustainable business growth. Collaborating with Logistics and Supply Chain teams to ensure consistent service delivery and alignment with market demands. Providing accurate sales forecasts, account updates, and insights into market trends to support business planning and decision-making. Acting as a positive, professional point of contact for customers and internal stakeholders, resolving queries promptly and ensuring optimum service levels. Skills, Knowledge & Expertise We are seeking a results-driven and adaptable individual who values building strong customer relationships and is passionate about delivering exceptional service. This role requires someone who thrives in a challenging environment, embraces forward-thinking approaches, and demonstrates a personable and professional attitude. The ideal candidate will bring the following skills, knowledge, and experience Highly self-motivated individual Proven experience in managing sales pipelines, developing business plans, and driving revenue growth. A strong understanding of decision-making processes within sales channels, with demonstrable success in influencing and navigating customer decisions. Ability to excel under pressure and consistently deliver results in high-demand environments. Exceptional communication, presentation, and negotiation skills, including the ability to present technical information in a clear and engaging manner. A customer-focused mindset with a passion for delivering outstanding service and building lasting relationships. Strong IT skills, with the ability to produce and analyse data, and create detailed reports. A valid driver's license. A minimum of 3 years' experience in an external account management position is desirable. The successful candidate will be expected to travel and stay away from home as required to meet business needs. They must also demonstrate flexibility to accommodate customer requirements, which may occasionally fall outside of standard working hours. Our Values At Breedon Group, we pride ourselves on living by our four simple values: We keep it simple. We make it happen. We show we care. We strive to improve. These values guide every aspect of what we do and are the foundation of our success. Why Join Us? At Breedon Group, our mission is to make a material difference in the lives of our colleagues, customers, and communities. We are committed to meaningful relationships, sustainability, and creating opportunities for growth. By joining us, you will : Be part of a business that empowers its people and values their contributions. Play a key role in shaping the future of our business through innovation and collaboration. Contribute to a company that prioritises sustainability, balancing economic, social, and environmental impacts to benefit all stakeholders. This is an opportunity to leave your mark and grow within a supportive and forward-thinking organisation. Job Benefits Company car or car allowance Company pension Bonus scheme Holiday buy scheme Life assurance Share Save Scheme Enhanced Maternity, Paternity & Adoption schemes Volunteering policy Health & wellbeing initiatives Employee discount schemes Digital GP
May 04, 2026
Full time
We have an exciting opportunity for a proactive and experienced Account Manager to join our dynamic and forward-thinking Commercial team within the Cement Division of Breedon Group. Covering the North of England and Scotland, this role offers the chance to make a tangible impact on our business while advancing your career in a supportive and innovative environment. As Commercial Account Manager, you will play a pivotal role in driving sales and volume growth by managing existing key accounts, identifying new opportunities, and targeting new markets. You will support the achievement of Breedon's strategic objectives by leveraging your industry expertise and staying informed about major projects across your region. Key Responsibilities Building and nurturing strong relationships with key customer accounts, fostering trust and loyalty to secure long-term partnerships. Proactive approach to structured and targeted call planning. Developing and executing strategic Key Account Management Plans to deliver measurable results for both Breedon and its customers. Identifying and targeting new markets and opportunities to drive sustainable business growth. Collaborating with Logistics and Supply Chain teams to ensure consistent service delivery and alignment with market demands. Providing accurate sales forecasts, account updates, and insights into market trends to support business planning and decision-making. Acting as a positive, professional point of contact for customers and internal stakeholders, resolving queries promptly and ensuring optimum service levels. Skills, Knowledge & Expertise We are seeking a results-driven and adaptable individual who values building strong customer relationships and is passionate about delivering exceptional service. This role requires someone who thrives in a challenging environment, embraces forward-thinking approaches, and demonstrates a personable and professional attitude. The ideal candidate will bring the following skills, knowledge, and experience Highly self-motivated individual Proven experience in managing sales pipelines, developing business plans, and driving revenue growth. A strong understanding of decision-making processes within sales channels, with demonstrable success in influencing and navigating customer decisions. Ability to excel under pressure and consistently deliver results in high-demand environments. Exceptional communication, presentation, and negotiation skills, including the ability to present technical information in a clear and engaging manner. A customer-focused mindset with a passion for delivering outstanding service and building lasting relationships. Strong IT skills, with the ability to produce and analyse data, and create detailed reports. A valid driver's license. A minimum of 3 years' experience in an external account management position is desirable. The successful candidate will be expected to travel and stay away from home as required to meet business needs. They must also demonstrate flexibility to accommodate customer requirements, which may occasionally fall outside of standard working hours. Our Values At Breedon Group, we pride ourselves on living by our four simple values: We keep it simple. We make it happen. We show we care. We strive to improve. These values guide every aspect of what we do and are the foundation of our success. Why Join Us? At Breedon Group, our mission is to make a material difference in the lives of our colleagues, customers, and communities. We are committed to meaningful relationships, sustainability, and creating opportunities for growth. By joining us, you will : Be part of a business that empowers its people and values their contributions. Play a key role in shaping the future of our business through innovation and collaboration. Contribute to a company that prioritises sustainability, balancing economic, social, and environmental impacts to benefit all stakeholders. This is an opportunity to leave your mark and grow within a supportive and forward-thinking organisation. Job Benefits Company car or car allowance Company pension Bonus scheme Holiday buy scheme Life assurance Share Save Scheme Enhanced Maternity, Paternity & Adoption schemes Volunteering policy Health & wellbeing initiatives Employee discount schemes Digital GP
Job Title: Conference and Events - Business Development Manager Location: Birmingham Salary: £38,784 - £41,064 per annum - SS6 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: At University College Birmingham, we are entering an exciting phase of growth and are looking to further expand our commercial opportunities. Our dedicated conference facility, located at the top of Baskerville House, offers a unique venue in the heart of the city. In addition, with over £200 million invested across our campus in recent years, we boast world-class facilities available for hire, from planes to an award-winning restaurant, we truly have it all. We are now seeking a confident and engaging Business Development Manager who will be instrumental to our sales growth, enhancing our brand and delivering our strategy. Key responsibilities: Identify and pursue new business by proactively selling the University's extensive facilities and services Develop and maintain and strong pipeline of leads, through networking, referrals and social channels Expand the commercial sales opportunities by generating new business leads and identifying new revenue opportunities Extensive networking across the Midlands to establish and grow relationships with key commercial enterprises, particularly key organisations in Birmingham and surrounding areas Identify and promote alternative uses for the University's facilities to generate commercial income which complements academic use Collaborate with the Marketing team to develop promotional materials, including website, social media, e-selling to reflect our diverse range of facilities Support the Head of Commercial Sales with account management, enquiries, bookings and show arounds Responsible for delivering the KPIs associated with the Conference and Events Strategy Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship. A variety of salary sacrifice schemes including technology home and cycle. Heavily subsidised on-site car parking in central Birmingham Hybrid working opportunities. Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Wednesday 6 May 2026. Interview Date - Wednesday 27 May 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems, B2B Sales, Sales Associate, B2B, Sales Development, B2B Sales Executive, Direct Sales, BDM, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist may also be considered for this role.
May 04, 2026
Full time
Job Title: Conference and Events - Business Development Manager Location: Birmingham Salary: £38,784 - £41,064 per annum - SS6 Job type: Permanent, Full-time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: At University College Birmingham, we are entering an exciting phase of growth and are looking to further expand our commercial opportunities. Our dedicated conference facility, located at the top of Baskerville House, offers a unique venue in the heart of the city. In addition, with over £200 million invested across our campus in recent years, we boast world-class facilities available for hire, from planes to an award-winning restaurant, we truly have it all. We are now seeking a confident and engaging Business Development Manager who will be instrumental to our sales growth, enhancing our brand and delivering our strategy. Key responsibilities: Identify and pursue new business by proactively selling the University's extensive facilities and services Develop and maintain and strong pipeline of leads, through networking, referrals and social channels Expand the commercial sales opportunities by generating new business leads and identifying new revenue opportunities Extensive networking across the Midlands to establish and grow relationships with key commercial enterprises, particularly key organisations in Birmingham and surrounding areas Identify and promote alternative uses for the University's facilities to generate commercial income which complements academic use Collaborate with the Marketing team to develop promotional materials, including website, social media, e-selling to reflect our diverse range of facilities Support the Head of Commercial Sales with account management, enquiries, bookings and show arounds Responsible for delivering the KPIs associated with the Conference and Events Strategy Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship. A variety of salary sacrifice schemes including technology home and cycle. Heavily subsidised on-site car parking in central Birmingham Hybrid working opportunities. Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Wednesday 6 May 2026. Interview Date - Wednesday 27 May 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Sales Development, Sales Assistant, Sales Administrator, Sales Development Representative, Business Development Representative, Business Development, New Business, Account Management, Account Manager, Sales Account Manager, CRM Systems, B2B Sales, Sales Associate, B2B, Sales Development, B2B Sales Executive, Direct Sales, BDM, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist may also be considered for this role.
Distribution Channel Manager / Distribution Account Manager Reading / Hybrid / Remote £Competitive + OTE + Benefits We are working with one of the world s leading vendors of networking hardware, surveillance, CCTV and smart devices. Due to continued growth, they are looking for a Distribution Channel Manager / Account Manager to manage their UK distribution partners, as well as develop B2B opportunities with installers and system integrators within the CCTV and surveillance market. About the role: Distribution Account Manager Develop and manage existing security-focused distribution partners, while identifying new opportunities to expand the brand within this channel Identify B2B opportunities within the security system integrator and installer market, with a focus on SMB and enterprise networking and surveillance product sets Develop and execute comprehensive sales and marketing plans in line with company objectives Manage distribution stock levels to maximise customer availability across the full range of networking and security products Proactively engage with the existing partner base to identify new customers and support partner sign-ups, training accreditation courses and webinars where required Travel to visit distribution partners across the region, including occasional overnight stays where necessary Manage the security reseller/wholesale business, working with distribution partners to identify and activate new customer opportunities About you We are looking for someone with strong experience selling security and surveillance hardware products, who knows this market inside out. You will have a good understanding of distributors, partners and installers within this space. Ideally, you will have worked for a similar vendor or distributor. In addition: Ability to work cross-culturally and adapt to different working practices and approaches Strong customer engagement skills, with the ability to negotiate effectively to achieve win win outcomes for key stakeholders Excellent project, time management and organisational skills Strong business and market analysis skills We are a registered Disability Confident Employer (Level 1). As such, we will ensure that individuals with disabilities are provided with reasonable adjustments to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley, at (url removed). She will be happy to assist with your requests.
May 04, 2026
Full time
Distribution Channel Manager / Distribution Account Manager Reading / Hybrid / Remote £Competitive + OTE + Benefits We are working with one of the world s leading vendors of networking hardware, surveillance, CCTV and smart devices. Due to continued growth, they are looking for a Distribution Channel Manager / Account Manager to manage their UK distribution partners, as well as develop B2B opportunities with installers and system integrators within the CCTV and surveillance market. About the role: Distribution Account Manager Develop and manage existing security-focused distribution partners, while identifying new opportunities to expand the brand within this channel Identify B2B opportunities within the security system integrator and installer market, with a focus on SMB and enterprise networking and surveillance product sets Develop and execute comprehensive sales and marketing plans in line with company objectives Manage distribution stock levels to maximise customer availability across the full range of networking and security products Proactively engage with the existing partner base to identify new customers and support partner sign-ups, training accreditation courses and webinars where required Travel to visit distribution partners across the region, including occasional overnight stays where necessary Manage the security reseller/wholesale business, working with distribution partners to identify and activate new customer opportunities About you We are looking for someone with strong experience selling security and surveillance hardware products, who knows this market inside out. You will have a good understanding of distributors, partners and installers within this space. Ideally, you will have worked for a similar vendor or distributor. In addition: Ability to work cross-culturally and adapt to different working practices and approaches Strong customer engagement skills, with the ability to negotiate effectively to achieve win win outcomes for key stakeholders Excellent project, time management and organisational skills Strong business and market analysis skills We are a registered Disability Confident Employer (Level 1). As such, we will ensure that individuals with disabilities are provided with reasonable adjustments to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact your consultant, Zoe Chatley, at (url removed). She will be happy to assist with your requests.
Role Purpose The Business Project Manager will lead and deliver strategic business transformation initiatives focused on operational improvement, efficiency, and quality. Project Management will be embedded as a core organisational competency, on a par with Total Quality Management (TQM), enabling multiple clearly bounded projects to be delivered at pace and with confidence through reduced delivery variability. Working with cross-functional teams, the role will design, implement, and embed scalable, customer-focused solutions that support long-term organisational strategy. The ideal candidate will have experience delivering transformation initiatives within small to mid-sized organisations operating across the UK, Europe, and North America. Key Responsibilities Project Delivery Develop Project Briefs and convert them into fully scoped project plans Initiate projects aligned to agreed scope, time, cost, and quality parameters Identify risks, dependencies, and constraints and implement mitigation plans Direct delivery using structured workstreams, action logs, governance packs, and MS Planner Manage stage gates, securing stakeholder agreement before progression Control delivery stages to ensure outcomes and quality criteria are met Lead transition into business teams using change management frameworks such as ADKAR to ensure adoption and benefits realisation Close projects effectively, capturing lessons learned to support continuous improvement Business Transformation Deliver strategic initiatives aligned to organisational objectives Embed TQM and continuous improvement principles across processes Analyse current-state operations to identify inefficiencies and optimisation opportunities Design and implement scalable, customer-focused solutions with lasting impact Define KPIs, performance dashboards, and governance frameworks for benefits tracking Support implementation and adoption of PPM toolsets enabling a £60m sales channel serving Tier 1 international logistics organisations Stakeholder & Team Leadership Partner with design, operations, IT, finance, customer service, and commercial teams Drive change management activities to embed new ways of working Promote a culture of accountability, data-driven decision-making, and continuous improvement Coach and develop less experienced Project Managers Champion the maturity of Programme and Project Management as a discipline Skills, Experience & Qualifications Essential Proven delivery of business or operational transformation projects in small to mid-sized organisations Experience working across UK, European, and North American markets Strong track record of leading cross-functional teams and delivering measurable outcomes Experience embedding TQM, Lean, or similar methodologies Strong analytical and problem-solving capability Excellent stakeholder management and communication skills Proficiency with MS Project, MS Planner, and PPM tools Strong governance, risk management, and reporting capability Desirable PRINCE2, APM, PMP, or equivalent certification Experience in logistics, supply chain, or operational environments Knowledge of ADKAR or similar change frameworks Experience supporting multi-million-pound programmes
May 04, 2026
Full time
Role Purpose The Business Project Manager will lead and deliver strategic business transformation initiatives focused on operational improvement, efficiency, and quality. Project Management will be embedded as a core organisational competency, on a par with Total Quality Management (TQM), enabling multiple clearly bounded projects to be delivered at pace and with confidence through reduced delivery variability. Working with cross-functional teams, the role will design, implement, and embed scalable, customer-focused solutions that support long-term organisational strategy. The ideal candidate will have experience delivering transformation initiatives within small to mid-sized organisations operating across the UK, Europe, and North America. Key Responsibilities Project Delivery Develop Project Briefs and convert them into fully scoped project plans Initiate projects aligned to agreed scope, time, cost, and quality parameters Identify risks, dependencies, and constraints and implement mitigation plans Direct delivery using structured workstreams, action logs, governance packs, and MS Planner Manage stage gates, securing stakeholder agreement before progression Control delivery stages to ensure outcomes and quality criteria are met Lead transition into business teams using change management frameworks such as ADKAR to ensure adoption and benefits realisation Close projects effectively, capturing lessons learned to support continuous improvement Business Transformation Deliver strategic initiatives aligned to organisational objectives Embed TQM and continuous improvement principles across processes Analyse current-state operations to identify inefficiencies and optimisation opportunities Design and implement scalable, customer-focused solutions with lasting impact Define KPIs, performance dashboards, and governance frameworks for benefits tracking Support implementation and adoption of PPM toolsets enabling a £60m sales channel serving Tier 1 international logistics organisations Stakeholder & Team Leadership Partner with design, operations, IT, finance, customer service, and commercial teams Drive change management activities to embed new ways of working Promote a culture of accountability, data-driven decision-making, and continuous improvement Coach and develop less experienced Project Managers Champion the maturity of Programme and Project Management as a discipline Skills, Experience & Qualifications Essential Proven delivery of business or operational transformation projects in small to mid-sized organisations Experience working across UK, European, and North American markets Strong track record of leading cross-functional teams and delivering measurable outcomes Experience embedding TQM, Lean, or similar methodologies Strong analytical and problem-solving capability Excellent stakeholder management and communication skills Proficiency with MS Project, MS Planner, and PPM tools Strong governance, risk management, and reporting capability Desirable PRINCE2, APM, PMP, or equivalent certification Experience in logistics, supply chain, or operational environments Knowledge of ADKAR or similar change frameworks Experience supporting multi-million-pound programmes
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners. Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience. Please note the rota for this role is 3 days on, 3 days off 6am - 6pm. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech driven on demand mobility service that supports our hyper local communities, helping them thrive and so much more! What you'll do: QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours - become someone that they trust. Take responsibility for understanding, meeting and exceeding your objectives and set KPIs Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required. Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required. Arrange bookings for walk in passengers where applicable at regional hubs. Liaise with off shore partners in respect of handling passenger queries and bookings. Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner. Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service. Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly. Ensure service delivery to commercial account customers is efficient and well managed at all times. Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times. Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates. Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs. Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager. Seek to support passengers, account customers and Driver Partners to self serve wherever possible. Process all cash, card, account, and app bookings in accordance with company procedures. Encourage the use of AirPay / use of a Driver Partner's in car payment machine to reduce call time wherever possible. Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised. SELF DEVELOPMENT AND COMPLIANCE Ensure completion of all mandatory training. Manage your own self development to improve knowledge. Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager. Understand and embody the Veezu values. Constructively challenge, question, seek to improve, evolve and be kind. Contribute to a strong community spirit. Be objective, fair, ethical, and consistent. Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times. Ensure legal and contractual compliance. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Be willing to support other business areas as needed. Adhere to company policies and procedures. Ensure that customer, passenger, Driver Partner and colleagues' information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR). Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. Maintain information security to a recognised required standard in line with business needs What you'll need: Ability to deliver excellent customer service. Confidence in speaking to people on the phone. Strong computer skills, including using multiple software platforms collaboratively. Excellent listening and communication skills. Professional and committed. Ability to deal with challenging customer service situations. Ability to work in a fast paced environment. Ability to multitask and work under pressure. Ability to work independently and as part of a team. Flexibility to work outside of standard working hours. Excellent accuracy and attention to detail. Where you'll be: This role will be based out of our Cardiff office. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
May 04, 2026
Full time
Your role at Veezu: As a Dispatcher in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners. Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience. Please note the rota for this role is 3 days on, 3 days off 6am - 6pm. Who are Veezu? Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech driven on demand mobility service that supports our hyper local communities, helping them thrive and so much more! What you'll do: QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours - become someone that they trust. Take responsibility for understanding, meeting and exceeding your objectives and set KPIs Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required. Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required. Arrange bookings for walk in passengers where applicable at regional hubs. Liaise with off shore partners in respect of handling passenger queries and bookings. Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner. Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service. Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly. Ensure service delivery to commercial account customers is efficient and well managed at all times. Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times. Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates. Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs. Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager. Seek to support passengers, account customers and Driver Partners to self serve wherever possible. Process all cash, card, account, and app bookings in accordance with company procedures. Encourage the use of AirPay / use of a Driver Partner's in car payment machine to reduce call time wherever possible. Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised. SELF DEVELOPMENT AND COMPLIANCE Ensure completion of all mandatory training. Manage your own self development to improve knowledge. Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager. Understand and embody the Veezu values. Constructively challenge, question, seek to improve, evolve and be kind. Contribute to a strong community spirit. Be objective, fair, ethical, and consistent. Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times. Ensure legal and contractual compliance. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Be willing to support other business areas as needed. Adhere to company policies and procedures. Ensure that customer, passenger, Driver Partner and colleagues' information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR). Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance. Maintain information security to a recognised required standard in line with business needs What you'll need: Ability to deliver excellent customer service. Confidence in speaking to people on the phone. Strong computer skills, including using multiple software platforms collaboratively. Excellent listening and communication skills. Professional and committed. Ability to deal with challenging customer service situations. Ability to work in a fast paced environment. Ability to multitask and work under pressure. Ability to work independently and as part of a team. Flexibility to work outside of standard working hours. Excellent accuracy and attention to detail. Where you'll be: This role will be based out of our Cardiff office. Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.
Customer Service Representative Established in 2002, Reflex Group is the UK's largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Reflex Labels is seeking a self-driven and motivated Customer Service Representative to join our team in Leicester. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations. Location: Leicester, UK Position Type: Full time, Permanent Working Hours: Monday to Friday, 09:00-17:00 Roles and Responsibilities Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner. Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels. Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products. Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained. Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers' needs are fully satisfied. Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions. Required Skills & Experience Customer Service Expertise: No experience necessary - full training provided. Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike. Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment. Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach. Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts. Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.
May 04, 2026
Full time
Customer Service Representative Established in 2002, Reflex Group is the UK's largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Reflex Labels is seeking a self-driven and motivated Customer Service Representative to join our team in Leicester. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations. Location: Leicester, UK Position Type: Full time, Permanent Working Hours: Monday to Friday, 09:00-17:00 Roles and Responsibilities Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner. Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels. Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products. Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained. Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers' needs are fully satisfied. Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions. Required Skills & Experience Customer Service Expertise: No experience necessary - full training provided. Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike. Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment. Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach. Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts. Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.
Are you a technical sales professional with experience in water treatment and consultative, long-cycle sales? This is an opportunity to own and develop the EPC channel with strong growth potential. You'll have the autonomy to shape strategy, win major projects, and make a measurable commercial impact. BASIC SALARY: Up to £60,000 BENEFITS: Bonus (2% of increased turnover) 23 Days Annual Leave Pension LOCATION: This role covers the UK and Ireland. Whilst it is predominantly home-based, you will be required to attend our head office in Hitchin as and when needed. COMMUTABLE LOCATIONS: London, Northampton, Cambridge, Oxford, Birmingham, Coventry, Nottingham, Sheffield, Manchester, Leeds, Luton, Milton Keynes, Ireland, Bristol JOB DESCRIPTION: Sales Engineer - Water Treatment This Sales Engineer role is a new business-focused role targeting EPC (Engineering, Procurement & Construction) contractors across the water and industrial sectors. You'll identify, develop and convert opportunities within a long, technical sales cycle, requiring early engagement at specification stage and a consultative approach. Working closely with engineering teams, you'll develop fit-for-purpose solutions aligned to client requirements. In your first 12 months, you'll be expected to build a pipeline within key EPC and power generation accounts and secure initial project wins, establishing yourself as a trusted partner in the sector. KEY RESPONSIBILITIES: Sales Engineer - Water Treatment As our Sales Engineer, you will: Identify and develop new business opportunities within EPC contractors and major projects and uncover new market opportunities with existing clients. Your 1st year target £1.5 million Engage early in the project life cycle to influence specifications and solution design Manage long sales cycles from initial contact through to project award - a typical sales cycle between 6 months and 2 years Work closely with internal technical teams to deliver compliant, commercially viable solutions Review customer specifications and drawings to confirm compliance with system design Support tendering and technical sales activity by collaborating with internal teams to define process requirements, review specifications and drawings, contribute to costings and commercial input, and coordinate the preparation of compliant, high-quality tender documentation and proposals PERSON SPECIFICATION: Sales Engineer - Water Treatment We're looking for a technical sales professional, Sales Engineer who is comfortable operating in a consultative, engineering-led environment. You'll be confident engaging with stakeholders at all levels, able to navigate long and often complex sales cycles, and comfortable balancing technical detail with commercial outcomes. You'll be comfortable operating in a role with a high degree of autonomy, where you are expected to pro-actively generate and develop opportunities. You will: Have experience selling into the EPC market Demonstrate a proven track record in B2B sales, ideally within capital equipment or technical solutions Be experienced in managing the full sales cycle, from lead generation through to closing and account development Ideally have experience within water treatment or a related sector Be willing and able to travel across the UK and Ireland, and potentially Europe, as required THE COMPANY: We are an established business specialising in the high quality skidded systems, custom engineered and back up by decades of experience. For over 20 years we have been offering our customers a unique service. As well as stocking a wide range of water treatment products, we can build and test complete water treatment systems to suit your requirements. By integrating the products we stock into a customised skidded system, we are able to deliver high quality systems at competitive prices and short lead times. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Business Development Manager, Project Sales Engineer, Proposals Engineer, Water Treatment, Process Engineering, Power Generation, Utilities, Industrial Engineering, Oil & Gas, Chemical Processiong, EPC, Engineering, Procurement & Construction, Capital Equipment, Engineered Systems, Water Treatment Plants, Filtrations Systems, Process Equipment, Bespoke Engineered Solutions INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18455, Wallace Hind Selection
May 04, 2026
Full time
Are you a technical sales professional with experience in water treatment and consultative, long-cycle sales? This is an opportunity to own and develop the EPC channel with strong growth potential. You'll have the autonomy to shape strategy, win major projects, and make a measurable commercial impact. BASIC SALARY: Up to £60,000 BENEFITS: Bonus (2% of increased turnover) 23 Days Annual Leave Pension LOCATION: This role covers the UK and Ireland. Whilst it is predominantly home-based, you will be required to attend our head office in Hitchin as and when needed. COMMUTABLE LOCATIONS: London, Northampton, Cambridge, Oxford, Birmingham, Coventry, Nottingham, Sheffield, Manchester, Leeds, Luton, Milton Keynes, Ireland, Bristol JOB DESCRIPTION: Sales Engineer - Water Treatment This Sales Engineer role is a new business-focused role targeting EPC (Engineering, Procurement & Construction) contractors across the water and industrial sectors. You'll identify, develop and convert opportunities within a long, technical sales cycle, requiring early engagement at specification stage and a consultative approach. Working closely with engineering teams, you'll develop fit-for-purpose solutions aligned to client requirements. In your first 12 months, you'll be expected to build a pipeline within key EPC and power generation accounts and secure initial project wins, establishing yourself as a trusted partner in the sector. KEY RESPONSIBILITIES: Sales Engineer - Water Treatment As our Sales Engineer, you will: Identify and develop new business opportunities within EPC contractors and major projects and uncover new market opportunities with existing clients. Your 1st year target £1.5 million Engage early in the project life cycle to influence specifications and solution design Manage long sales cycles from initial contact through to project award - a typical sales cycle between 6 months and 2 years Work closely with internal technical teams to deliver compliant, commercially viable solutions Review customer specifications and drawings to confirm compliance with system design Support tendering and technical sales activity by collaborating with internal teams to define process requirements, review specifications and drawings, contribute to costings and commercial input, and coordinate the preparation of compliant, high-quality tender documentation and proposals PERSON SPECIFICATION: Sales Engineer - Water Treatment We're looking for a technical sales professional, Sales Engineer who is comfortable operating in a consultative, engineering-led environment. You'll be confident engaging with stakeholders at all levels, able to navigate long and often complex sales cycles, and comfortable balancing technical detail with commercial outcomes. You'll be comfortable operating in a role with a high degree of autonomy, where you are expected to pro-actively generate and develop opportunities. You will: Have experience selling into the EPC market Demonstrate a proven track record in B2B sales, ideally within capital equipment or technical solutions Be experienced in managing the full sales cycle, from lead generation through to closing and account development Ideally have experience within water treatment or a related sector Be willing and able to travel across the UK and Ireland, and potentially Europe, as required THE COMPANY: We are an established business specialising in the high quality skidded systems, custom engineered and back up by decades of experience. For over 20 years we have been offering our customers a unique service. As well as stocking a wide range of water treatment products, we can build and test complete water treatment systems to suit your requirements. By integrating the products we stock into a customised skidded system, we are able to deliver high quality systems at competitive prices and short lead times. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Sales Engineer, Business Development Manager, Project Sales Engineer, Proposals Engineer, Water Treatment, Process Engineering, Power Generation, Utilities, Industrial Engineering, Oil & Gas, Chemical Processiong, EPC, Engineering, Procurement & Construction, Capital Equipment, Engineered Systems, Water Treatment Plants, Filtrations Systems, Process Equipment, Bespoke Engineered Solutions INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM18455, Wallace Hind Selection
The Director of Performance and Assurance provides leadership to ensure the VCSA has a robust internal infrastructure in alignment with our mission and values. To include compliance, risk management, assurance, health and safety, performance and impact measurement. This post also provides leadership to ensure VCSE delivery partners to have required compliance, risk management, assurance, health and safety, performance and impact measurement processes in place. As a member of the Senior Leadership Team, the Director of Performance and Assurance works as part of that team to contribute to strategic planning and ensure that the VCSA is a great place to work where performance, reporting and compliance is strong. Duties and Responsibilities Strategic Leadership Lead the development and implementation of a Risk and Performance Strategy that supports the charity s strategic ambitions and annual operational plan Provide expert advice to the Board, Finance and Resource Committee and Leadership Team on risk exposure, compliance, and organisational assurance Embed a culture of transparency, accountability, and continuous improvement Contribute to strategic planning and policy development, ensuring alignment with risk appetite and performance priorities To lead performance and assurance support for our network of network VCSE partners where required Line manage the Impact and Insight Manager AND MORE - Please read the Job Description. The VCS Alliance The VCS Alliance is a charity dedicated to transforming health and social care across Bradford District and Craven. To do this, we act as a bridge between the Voluntary, Community and Social Enterprise (VCSE) sector and the Bradford District and Craven Health and Care Partnership, channelling investment into the sector, to deliver transformational programmes. These programmes keep people out of front-line and emergency health services and address health inequalities. We also provide and support Bradford District and Craven s VCSE sector voice to contribute to system conversations, leading to better outcomes for our diverse communities. To do our work, we support the convening of spaces and organisations for collaborative conversations leading to better outcomes and learning. As a senior leader, you will be expected to model and promote The VCS Alliance s values in all areas of your work whilst leading a team in supporting the VCS achieve its vision: VCSA Values • We demonstrate honesty, openness, and respect for everyone • We challenge ourselves and be open to challenge from others • We are trusted and build trust across the organisation • We create safe spaces where creativity can flourish • We work in true partnership with communities • We are forward-looking • We work sustainably • We do the right thing
May 03, 2026
Full time
The Director of Performance and Assurance provides leadership to ensure the VCSA has a robust internal infrastructure in alignment with our mission and values. To include compliance, risk management, assurance, health and safety, performance and impact measurement. This post also provides leadership to ensure VCSE delivery partners to have required compliance, risk management, assurance, health and safety, performance and impact measurement processes in place. As a member of the Senior Leadership Team, the Director of Performance and Assurance works as part of that team to contribute to strategic planning and ensure that the VCSA is a great place to work where performance, reporting and compliance is strong. Duties and Responsibilities Strategic Leadership Lead the development and implementation of a Risk and Performance Strategy that supports the charity s strategic ambitions and annual operational plan Provide expert advice to the Board, Finance and Resource Committee and Leadership Team on risk exposure, compliance, and organisational assurance Embed a culture of transparency, accountability, and continuous improvement Contribute to strategic planning and policy development, ensuring alignment with risk appetite and performance priorities To lead performance and assurance support for our network of network VCSE partners where required Line manage the Impact and Insight Manager AND MORE - Please read the Job Description. The VCS Alliance The VCS Alliance is a charity dedicated to transforming health and social care across Bradford District and Craven. To do this, we act as a bridge between the Voluntary, Community and Social Enterprise (VCSE) sector and the Bradford District and Craven Health and Care Partnership, channelling investment into the sector, to deliver transformational programmes. These programmes keep people out of front-line and emergency health services and address health inequalities. We also provide and support Bradford District and Craven s VCSE sector voice to contribute to system conversations, leading to better outcomes for our diverse communities. To do our work, we support the convening of spaces and organisations for collaborative conversations leading to better outcomes and learning. As a senior leader, you will be expected to model and promote The VCS Alliance s values in all areas of your work whilst leading a team in supporting the VCS achieve its vision: VCSA Values • We demonstrate honesty, openness, and respect for everyone • We challenge ourselves and be open to challenge from others • We are trusted and build trust across the organisation • We create safe spaces where creativity can flourish • We work in true partnership with communities • We are forward-looking • We work sustainably • We do the right thing
About Us Step into the world of Soulbound, a charming pixel art MMORPG where your adventures unfold through exploration, crafting, home building, guild camaraderie, and fun with friends. Imagine the nostalgic social connection of classic MMOs blended with the warm embrace of modern cozy gaming, all set in a meticulously handcrafted pixel art universe. Our passionate indie team of 20+ is gearing up for a new launch. We're not your typical indie studio, we move quickly, place immense trust in our team, and value what you create far more than your resume. The Role We're searching for a community champion to not just manage but ignite and nurture our player community from scratch. You'll be the vibrant, welcoming face of Soulbound across Discord, TikTok, Twitter/X, Reddit, YouTube, Instagram, and Steam. You will work the team to develop our strategy and campaigns, and bring those plans to life: sharing compelling content, hosting exciting events, engaging with players, reaching out to influencers, and creating an unforgettable experience where everyone feels genuinely connected to this once in a generation opportunity to be part of an enduring MMO as it opens its doors. This is a dynamic, hands on role where you might find yourself logged into Discord at 9pm, spotlighting a stunning player built home because you can't wait to celebrate creativity in real time. What You'll Do Take on an existing community of 25,000+ members. Lead and support our amazing team of moderators and community volunteers. Oversee and manage messaging and communications across multiple platforms concerning releases, updates, and events. Run 2 3 engaging community events like housing showcases, outfit contests, group play sessions, and screenshot challenges. Send personalized influencer outreach emails using our templates and targets, track responses, and follow up to build meaningful relationships. Craft and post authentic Reddit threads in communities such as r/MMORPG, r/indiegaming, r/pixelart, and r/cozygaming to spark genuine conversations. Prepare weekly community reports highlighting top feedback themes, sentiment trends, content performance, and growth. Manage and cultivate activity in the Community Hub. Collaborate with established guilds on various platforms and seamlessly integrate them into Soulbound. Develop vibrant Discord engagement loops through guilds, factions, weekly challenges, leaderboards, and rewards to deepen player connection. Curate a steady stream of user generated content including fan art features, housing tours, fashion spotlights, and meme roundups. Lead a Content Creator Program offering early access and spotlight features to celebrate and empower community creators. Act as the essential bridge to the development team by feeding in player insights and feedback to help shape the future of Soulbound. Create a media training and vetting program for team members who are interested in having public profiles. Take charge of our social media channels and leverage powerful tools to schedule and share compelling content. Collaborate with talented content creators and streamers to craft captivating content, while actively championing their work across the community. You've played a lot of MMOs. Not "I tried one once." You've been in a guild. You understand housing culture, cosmetic fashion, endgame loops, and what makes people stay. You can name 5 MMOs and say what each does well. You've managed a Discord community of 5000+ members. You've moderated, run events, set up bots, and dealt with drama at 2am. You've managed a video game community, and ideally, you've been part of the game launch. You understand meme culture, your posts sound like a real person, not a brand account. You're a self starter. You see a Reddit thread about our genre and respond without being told. You have thick skin. MMO communities can be brutal, you engage productively, not defensively and have media training. You'll play the game, a lot. Bonus Points Worked on a game launch before (or been deeply involved as a community member/guild leader/fan site runner) Existing gaming social media presence (even small) You can make short form video. Clip gameplay, turn it into a TikTok or Reel with CapCut/Premiere/DaVinci. Speak more than English Experience with influencer platforms Pixel art or cozy gaming community experience Type: Full time, contract (with view to permanent) Location: Remote (UK timezone preferred, EU/NA overlap required) Hours: Flexible, but expect some evening/weekend presence. Community doesn't sleep 9 5. Compensation: competitive Join a small, passionate indie team of 20+. No layers of bureaucracy. Your ideas get heard. Your work gets seen.
May 03, 2026
Full time
About Us Step into the world of Soulbound, a charming pixel art MMORPG where your adventures unfold through exploration, crafting, home building, guild camaraderie, and fun with friends. Imagine the nostalgic social connection of classic MMOs blended with the warm embrace of modern cozy gaming, all set in a meticulously handcrafted pixel art universe. Our passionate indie team of 20+ is gearing up for a new launch. We're not your typical indie studio, we move quickly, place immense trust in our team, and value what you create far more than your resume. The Role We're searching for a community champion to not just manage but ignite and nurture our player community from scratch. You'll be the vibrant, welcoming face of Soulbound across Discord, TikTok, Twitter/X, Reddit, YouTube, Instagram, and Steam. You will work the team to develop our strategy and campaigns, and bring those plans to life: sharing compelling content, hosting exciting events, engaging with players, reaching out to influencers, and creating an unforgettable experience where everyone feels genuinely connected to this once in a generation opportunity to be part of an enduring MMO as it opens its doors. This is a dynamic, hands on role where you might find yourself logged into Discord at 9pm, spotlighting a stunning player built home because you can't wait to celebrate creativity in real time. What You'll Do Take on an existing community of 25,000+ members. Lead and support our amazing team of moderators and community volunteers. Oversee and manage messaging and communications across multiple platforms concerning releases, updates, and events. Run 2 3 engaging community events like housing showcases, outfit contests, group play sessions, and screenshot challenges. Send personalized influencer outreach emails using our templates and targets, track responses, and follow up to build meaningful relationships. Craft and post authentic Reddit threads in communities such as r/MMORPG, r/indiegaming, r/pixelart, and r/cozygaming to spark genuine conversations. Prepare weekly community reports highlighting top feedback themes, sentiment trends, content performance, and growth. Manage and cultivate activity in the Community Hub. Collaborate with established guilds on various platforms and seamlessly integrate them into Soulbound. Develop vibrant Discord engagement loops through guilds, factions, weekly challenges, leaderboards, and rewards to deepen player connection. Curate a steady stream of user generated content including fan art features, housing tours, fashion spotlights, and meme roundups. Lead a Content Creator Program offering early access and spotlight features to celebrate and empower community creators. Act as the essential bridge to the development team by feeding in player insights and feedback to help shape the future of Soulbound. Create a media training and vetting program for team members who are interested in having public profiles. Take charge of our social media channels and leverage powerful tools to schedule and share compelling content. Collaborate with talented content creators and streamers to craft captivating content, while actively championing their work across the community. You've played a lot of MMOs. Not "I tried one once." You've been in a guild. You understand housing culture, cosmetic fashion, endgame loops, and what makes people stay. You can name 5 MMOs and say what each does well. You've managed a Discord community of 5000+ members. You've moderated, run events, set up bots, and dealt with drama at 2am. You've managed a video game community, and ideally, you've been part of the game launch. You understand meme culture, your posts sound like a real person, not a brand account. You're a self starter. You see a Reddit thread about our genre and respond without being told. You have thick skin. MMO communities can be brutal, you engage productively, not defensively and have media training. You'll play the game, a lot. Bonus Points Worked on a game launch before (or been deeply involved as a community member/guild leader/fan site runner) Existing gaming social media presence (even small) You can make short form video. Clip gameplay, turn it into a TikTok or Reel with CapCut/Premiere/DaVinci. Speak more than English Experience with influencer platforms Pixel art or cozy gaming community experience Type: Full time, contract (with view to permanent) Location: Remote (UK timezone preferred, EU/NA overlap required) Hours: Flexible, but expect some evening/weekend presence. Community doesn't sleep 9 5. Compensation: competitive Join a small, passionate indie team of 20+. No layers of bureaucracy. Your ideas get heard. Your work gets seen.
Market Leading KBB Manufacturer and Brand with Excellent Reputation Group Backed with ongoing Investment and clear career progression Area Sales Manager - Bathroom Products Showrooms / Developers Area: South East The Role of Area Sales Manager This is a field based Area Sales Manager role covering the South East, managing a well-established territory with strong existing accounts and real growth potential. As Area Sales Manager, you will promote and sell a premium range of bathroom products that are genuinely unique within the KBB market, giving you a strong competitive advantage. Manage and develop relationships with independent bathroom showrooms across your territory Increase spend, product range and brand awareness within existing accounts Identify and win new business opportunities within independent retail showrooms Work closely with showroom owners and decision makers to drive sales growth Spend time engaging with regional house developers to identify project opportunities Build a strong pipeline of opportunities across both retail and developer channels Deliver a high level of customer service and account support to maximise repeat business This is a fantastic opportunity for an Area Sales Manager who enjoys relationship-led sales and working with high-quality products. The Company hiring an Area Sales Manager Our client is a well-established and highly respected KBB manufacturer, known for producing innovative and design-led bathroom products. They are part of a multi-billion-pound group, providing strong financial backing and continued investment into product development and market growth. With a growing presence across the UK and a strong network of showroom partners, they offer excellent career prospects and a supportive, inclusive culture. Due to an internal promotion, they are now looking to recruit a motivated Area Sales Manager to join their successful team. The Candidate Experience selling KBB products into bathroom or kitchen showrooms OR a showroom-based salesperson looking to step into a field sales role OR field sales experience within an aesthetic or interior product Experience working with merchants or wholesalers is also of interest Strong relationship-building skills and confidence dealing with business owners Enthusiastic, driven and commercially aware Stable career history Most importantly, you will have personality, energy and the ambition to succeed in a field-based Area Sales Manager role. The Package on offer for the Area Sales Manager Up to 50,000 basic salary 20% OTE Company car 25 days holiday Excellent corporate benefits package Ref: CPJ1707
May 03, 2026
Full time
Market Leading KBB Manufacturer and Brand with Excellent Reputation Group Backed with ongoing Investment and clear career progression Area Sales Manager - Bathroom Products Showrooms / Developers Area: South East The Role of Area Sales Manager This is a field based Area Sales Manager role covering the South East, managing a well-established territory with strong existing accounts and real growth potential. As Area Sales Manager, you will promote and sell a premium range of bathroom products that are genuinely unique within the KBB market, giving you a strong competitive advantage. Manage and develop relationships with independent bathroom showrooms across your territory Increase spend, product range and brand awareness within existing accounts Identify and win new business opportunities within independent retail showrooms Work closely with showroom owners and decision makers to drive sales growth Spend time engaging with regional house developers to identify project opportunities Build a strong pipeline of opportunities across both retail and developer channels Deliver a high level of customer service and account support to maximise repeat business This is a fantastic opportunity for an Area Sales Manager who enjoys relationship-led sales and working with high-quality products. The Company hiring an Area Sales Manager Our client is a well-established and highly respected KBB manufacturer, known for producing innovative and design-led bathroom products. They are part of a multi-billion-pound group, providing strong financial backing and continued investment into product development and market growth. With a growing presence across the UK and a strong network of showroom partners, they offer excellent career prospects and a supportive, inclusive culture. Due to an internal promotion, they are now looking to recruit a motivated Area Sales Manager to join their successful team. The Candidate Experience selling KBB products into bathroom or kitchen showrooms OR a showroom-based salesperson looking to step into a field sales role OR field sales experience within an aesthetic or interior product Experience working with merchants or wholesalers is also of interest Strong relationship-building skills and confidence dealing with business owners Enthusiastic, driven and commercially aware Stable career history Most importantly, you will have personality, energy and the ambition to succeed in a field-based Area Sales Manager role. The Package on offer for the Area Sales Manager Up to 50,000 basic salary 20% OTE Company car 25 days holiday Excellent corporate benefits package Ref: CPJ1707
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
May 03, 2026
Full time
Our Mission TryHackMe makes learning cybersecurity accessible, practical, and engaging for everyone. With more than 6 million learners worldwide, we're transforming how cybersecurity is taught - from school and university classrooms to professional training programmes. This role sits at the heart of that mission. You'll own the success of a portfolio of our education customers - the universities, high schools, and cybersecurity training providers using TryHackMe to build the next generation of cyber professionals. The Role This role will cover 2 Education client segments - and that distinction matters. A portion of your portfolio will need genuine relationship management: EBRs, strategic conversations, expansion discussions, day-to-day support and human judgement calls. These are the accounts where personal engagement creates real value and commercial outcomes. The majority, however, are high-volume, lower-ARR accounts that cannot - and should not - be managed through 1:1 effort. For these customers, the experience needs to be excellent without being manual. That means automated onboarding journeys, lifecycle signals, health scoring, and self-serve resources that keep customers engaged, adopting, and renewing without a CSM touching every account individually. You will own both. You are the relationship manager and the systems builder. The best candidates for this role are equally comfortable running a strategic EBR and building the automation that means 120 other accounts never need one. This role also sits at the centre of how TryHackMe scales its CS motion. Done well, what you build here unlocks capacity across the entire CS organisation and turns an operational challenge into a repeatable, predictable system. Key Responsibilities Relationship Management - Where It Counts Run EBRs, define and deliver on success metrics with accounts where engagement depth drives commercial outcomes - even at lower ACV, these conversations regularly unlock licence growth Build and maintain relationships with instructors, programme leads, and training coordinators across your strategic tier Identify the right stakeholder map per account - the platform user, the budget holder, and the renewal champion are often three different people Ensure customers in this tier understand the learning outcomes students are achieving and feel confident renewing ️ Digital Motion - Build the System That Scales This is the other half of the role, and it is equally important. The majority of your portfolio should be managed through signals, journeys, and automation - not individual conversations. Onboarding & Adoption Design and maintain structured onboarding journeys (30-90 day paths) that drive fast time-to-value without requiring manual CSM involvement Define clear success milestones and adoption benchmarks so customers know what good looks like and can get there independently Ensure customers graduate into self-sufficiency with confidence, rather than disengaging silently Lifecycle Automation Implement adoption nudges, churn-prevention triggers, and renewal workflows that scale across hundreds of accounts Surface expansion opportunities and identify where a CSM is required to drive these Define health scoring logic, trigger conditions, and the exception paths that determine when a human needs to step in Continuously analyse the performance of automation and iterate quickly - this role expects hands-on ownership, not passive administration of existing flows Renewal by Default Build renewal health and prediction models based on usage, engagement, and lifecycle signals Surface renewal risk months in advance, not at expiry Create clear exception handling for high-risk or high-potential accounts that warrant personal outreach The goal is renewals by default, supported by strong systems rather than manual chasing Self-Serve Experience Help define what a great no-CSM customer experience looks like for this segment Develop self-serve resources - guides, FAQs, video walkthroughs - that reduce repetitive inbound queries and keep customers moving independently The ambition: customers remain engaged, adopting, and renewing with minimal human touch because the system works Day-to-day support Education clients generate a constant flow of day-to-day queries - platform issues, access problems, licence questions - and they often need fast answers because they are standing in front of a live classroom. Respond quickly, accurately, and empathetically across email, Slack, and other async channels Triage intelligently - know the difference between a configuration issue, user error, and a genuine platform bug Escalate to support, product or engineering effectively without bouncing the customer back unnecessarily for information you can find yourself Use patterns in inbound queries to inform self-serve content that reduces the same question arriving again Technical Triage & Cross-Functional Escalation Understand platform-level issues well enough to describe them accurately to both customers and internal teams Build strong working relationships with product, engineering and support so escalations move quickly Follow through on open issues and keep customers updated without being chased Expansion Identification Identify when institutions are growing their use of TryHackMe or adding new cohorts Surface clear expansion signals to the Account Manager with relevant context Use EBRs on strategically interesting accounts to deepen relationships and uncover growth potential Operational Excellence Run this portfolio like a product, not a list of contacts. Monitor dashboards daily for health, adoption, churn risk, and renewal performance Analyse trends across hundreds of accounts to identify systemic improvements - not just individual account issues Document and iterate on playbooks so what works becomes repeatable and transferable Maintain clean, accurate CRM and CS platform hygiene - forecasting accuracy is non-negotiable What Success Looks Like First 90 days: Full portfolio reviewed, tiered, and risks flagged First automated touchpoints built and running Inbound query patterns documented and being addressed systematically Initial EBRs booked with accounts showing expansion or strategic potential Ongoing: 90%+ Gross Revenue Retention across the portfolio NRR tracking toward 110-125%+ No renewal missed or deprioritised due to volume A progressively more automated and self-serve-ready portfolio, with human effort concentrated where it creates the most value Clean, accurate CRM - HubSpot up to date at all times About You Essential Proven experience managing large, high-volume portfolios - 100+ accounts - with clear renewal and retention results Demonstrated experience personally building automated onboarding, adoption, and renewal journeys - not just using existing flows, but designing and owning them Strong support instincts: fast, accurate, empathetic responses to a constant flow of client queries Technical literacy sufficient to triage platform issues and communicate clearly to both customers and engineering High data literacy - you use health scores, usage signals, and engagement metrics to make decisions, not gut feel Highly organised, with demonstrable systems for tracking renewals, flagging risks, and managing a large portfolio without accounts slipping Proactive communicator - in a remote company, over-communication is a feature, not a flaw Cross-functional and resourceful - comfortable working across support, engineering, product, and sales without needing to be managed step by step Strong async written communication across email, Slack, and whatever channels clients use When asked about your experience, strong candidates can clearly articulate: Digital CS systems they personally built - not maintained, built How automation directly improved renewal or retention outcomes Where something didn't work and how they iterated What changed for customers because of the systems they designed Highly Desirable Experience working with education institutions - understanding of semester cycles, academic procurement, and the cultural dynamics of working with lecturers and administrators Hands-on experience with CS platforms such as HubSpot, ChurnZero, Customer.io, or similar Exposure to token or licence models with non-standard renewal complexity Familiarity with cybersecurity, technical learning platforms, or EdTech This Role Is Probably Not Right For You If You Prefer traditional, relationship-heavy account management as your primary lever Have not personally built automation or lifecycle journeys from scratch Rely on manual outreach as the default response to retention risk Need significant direction to identify problems and build solutions independently The Kind of Person Who Thrives Here You're energised by breadth, not intimidated by it. You see a portfolio of 165 accounts and your first instinct is to design the system that serves them well - and then identify the 15 that need a real conversation. You don't wait to be told what to do. You see the gap, design the solution . click apply for full job details
Business Development Manager Drinks Midlands Business Development Manager - Drinks Midlands £34,000-£38,000 + Bonus We are working exclusively with a fast-growing, full-service drinks business based in the Midlands that partners with premium and independent drinks brands to help them launch, grow and scale. With capabilities spanning liquid development, production, packaging, warehousing, fulfilment and brand growth, this business is a genuine end-to-end partner for drinks brands looking to build a commercial presence across the UK. Operating with a BRC-accredited facility and established national retail and on trade relationships, they connect independent producers and challenger brands with retailers, bars and online platforms - and they are growing quickly. This BDM hire is central to that next phase of growth. As Business Development Manager, you will be the commercial engine driving new brand partnerships and growing existing relationships across both on and off trade channels. This is a field-facing, relationship-led role for someone who thrives in a fast-paced, entrepreneurial environment and genuinely loves the drinks industry. The Role Identify, approach and win new commercial partnerships with drinks brands looking to grow their on and off trade presence Manage and develop existing brand partner relationships to maximise commercial value Execute sales activity across both on trade (bars, restaurants, hotels, venues) and off trade (retail, wholesale, e-commerce) channels Work closely with internal teams across production, logistics and brand growth to ensure partner brands receive a seamless, end-to-end service Support route to market strategy and distribution planning for partner brands Represent the business at trade shows, industry events and brand partner meetings Report on pipeline, activity and performance against commercial targets What We're Looking For Proven experience in a BDM, sales or account management role within the drinks industry - essential Solid understanding of both on trade and off trade channels and how to operate effectively across both Experience working with or for challenger, craft, premium or independent drinks brands a strong advantage Commercially driven with strong negotiation and relationship building skills Self-starter who is comfortable working autonomously in a field-based, hybrid role Based in the Midlands and happy to travel to the office occasionally as required Passionate about drinks, brands and the industry
May 03, 2026
Full time
Business Development Manager Drinks Midlands Business Development Manager - Drinks Midlands £34,000-£38,000 + Bonus We are working exclusively with a fast-growing, full-service drinks business based in the Midlands that partners with premium and independent drinks brands to help them launch, grow and scale. With capabilities spanning liquid development, production, packaging, warehousing, fulfilment and brand growth, this business is a genuine end-to-end partner for drinks brands looking to build a commercial presence across the UK. Operating with a BRC-accredited facility and established national retail and on trade relationships, they connect independent producers and challenger brands with retailers, bars and online platforms - and they are growing quickly. This BDM hire is central to that next phase of growth. As Business Development Manager, you will be the commercial engine driving new brand partnerships and growing existing relationships across both on and off trade channels. This is a field-facing, relationship-led role for someone who thrives in a fast-paced, entrepreneurial environment and genuinely loves the drinks industry. The Role Identify, approach and win new commercial partnerships with drinks brands looking to grow their on and off trade presence Manage and develop existing brand partner relationships to maximise commercial value Execute sales activity across both on trade (bars, restaurants, hotels, venues) and off trade (retail, wholesale, e-commerce) channels Work closely with internal teams across production, logistics and brand growth to ensure partner brands receive a seamless, end-to-end service Support route to market strategy and distribution planning for partner brands Represent the business at trade shows, industry events and brand partner meetings Report on pipeline, activity and performance against commercial targets What We're Looking For Proven experience in a BDM, sales or account management role within the drinks industry - essential Solid understanding of both on trade and off trade channels and how to operate effectively across both Experience working with or for challenger, craft, premium or independent drinks brands a strong advantage Commercially driven with strong negotiation and relationship building skills Self-starter who is comfortable working autonomously in a field-based, hybrid role Based in the Midlands and happy to travel to the office occasionally as required Passionate about drinks, brands and the industry
