IT Change Lead/Manager 3 months 500 - 550 Per Day - Outside IR35 Location: Hybrid working with travel to Dartford, Kent as required An experienced, UK based IT Change Manager is required on a 3 month interim basis to provide specialist IT Change Management services - taking responsibility for the design, operation, and continuous improvement of the IT Change process for an agreed scope of services and initiatives. The contractor will operate with a high degree of autonomy, applying professional judgement to ensure that IT changes are assessed, authorised, and implemented in a controlled manner that minimises risk to business operations. The engagement is focused on delivering effective change governance outcomes, rather than undertaking line management, people management, or ongoing BAU operational duties. Skills and Experience Demonstrable experience delivering IT Change Management services in complex Enterprise environments Strong working knowledge of ITIL (Change, Release, Service Transition) Proven experience chairing CABs and governing high-risk or business-critical change Ability to operate independently and apply sound professional judgement Experience using ITSM tools such as ServiceNow for change control ITIL v4 certification Experience supporting large-scale transformation or infrastructure programmes Exposure to project-based or engineering-led organisations If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP today for consideration.
Apr 25, 2026
Contractor
IT Change Lead/Manager 3 months 500 - 550 Per Day - Outside IR35 Location: Hybrid working with travel to Dartford, Kent as required An experienced, UK based IT Change Manager is required on a 3 month interim basis to provide specialist IT Change Management services - taking responsibility for the design, operation, and continuous improvement of the IT Change process for an agreed scope of services and initiatives. The contractor will operate with a high degree of autonomy, applying professional judgement to ensure that IT changes are assessed, authorised, and implemented in a controlled manner that minimises risk to business operations. The engagement is focused on delivering effective change governance outcomes, rather than undertaking line management, people management, or ongoing BAU operational duties. Skills and Experience Demonstrable experience delivering IT Change Management services in complex Enterprise environments Strong working knowledge of ITIL (Change, Release, Service Transition) Proven experience chairing CABs and governing high-risk or business-critical change Ability to operate independently and apply sound professional judgement Experience using ITSM tools such as ServiceNow for change control ITIL v4 certification Experience supporting large-scale transformation or infrastructure programmes Exposure to project-based or engineering-led organisations If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP today for consideration.
Application Development & Support Manager - Core Banking (Finastra Equation) London - 4 days onsite Up to £95,000 + benefits A London-based financial institution is seeking an Application Development & Support Manager to lead the development, delivery, and support of critical banking applications, with a strong focus on the Finastra Equation core banking platform . This role requires someone with proven hands-on experience supporting Finastra Equation environments who can also lead a small team and oversee application delivery within a banking technology environment. The successful candidate will take ownership of the bank's application landscape, ensuring systems remain secure, stable, and aligned with business needs. A key focus will be the management and support of the Finastra Equation platform, including operational support, upgrades, and enhancements. Working in a smaller banking environment, the role combines technical leadership, vendor coordination, project delivery, and application support oversight. Key Responsibilities Core Banking Platform Direct oversight of the Finastra Equation core banking platform, including environment management, patching, and upgrades Ensure smooth operation of end-of-day (EOD) processing Provide fix-on-fail support and coordinate issue resolution Work closely with infrastructure teams to support IBM Power Systems performance and platform optimisation Application Delivery Lead development and delivery of application changes and enhancements Manage the transition of new solutions from project delivery into BAU support models Define delivery timelines and manage development resources Application Support Ensure reliable support for core banking and business applications Oversee incident management, root cause analysis, and service improvement Implement application monitoring and performance optimisation Coordinate upgrades, patches, and maintenance with third-party vendors Team Leadership Lead and mentor a small team of developers and application support analysts Foster a collaborative, high-performing engineering environment Support professional development and technical growth within the team Governance and Stakeholder Management Ensure applications meet security, audit, and regulatory requirements Maintain documentation, operational procedures, and DR processes Act as the key liaison between technology teams, business stakeholders, and vendors Required Experience Hands-on experience supporting the Finastra Equation core banking platform (essential) Experience working within banking or financial services technology environments Background in application development and support leadership Knowledge of AS400 environments including RPG and/or Cobol Strong understanding of SDLC and application life cycle management Experience managing production support, incidents, and BAU enhancements Desirable Skills Experience working with IBM Power Systems Familiarity with ITIL or service management frameworks Exposure to Azure or other cloud platforms Experience managing third-party vendors Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 24, 2026
Full time
Application Development & Support Manager - Core Banking (Finastra Equation) London - 4 days onsite Up to £95,000 + benefits A London-based financial institution is seeking an Application Development & Support Manager to lead the development, delivery, and support of critical banking applications, with a strong focus on the Finastra Equation core banking platform . This role requires someone with proven hands-on experience supporting Finastra Equation environments who can also lead a small team and oversee application delivery within a banking technology environment. The successful candidate will take ownership of the bank's application landscape, ensuring systems remain secure, stable, and aligned with business needs. A key focus will be the management and support of the Finastra Equation platform, including operational support, upgrades, and enhancements. Working in a smaller banking environment, the role combines technical leadership, vendor coordination, project delivery, and application support oversight. Key Responsibilities Core Banking Platform Direct oversight of the Finastra Equation core banking platform, including environment management, patching, and upgrades Ensure smooth operation of end-of-day (EOD) processing Provide fix-on-fail support and coordinate issue resolution Work closely with infrastructure teams to support IBM Power Systems performance and platform optimisation Application Delivery Lead development and delivery of application changes and enhancements Manage the transition of new solutions from project delivery into BAU support models Define delivery timelines and manage development resources Application Support Ensure reliable support for core banking and business applications Oversee incident management, root cause analysis, and service improvement Implement application monitoring and performance optimisation Coordinate upgrades, patches, and maintenance with third-party vendors Team Leadership Lead and mentor a small team of developers and application support analysts Foster a collaborative, high-performing engineering environment Support professional development and technical growth within the team Governance and Stakeholder Management Ensure applications meet security, audit, and regulatory requirements Maintain documentation, operational procedures, and DR processes Act as the key liaison between technology teams, business stakeholders, and vendors Required Experience Hands-on experience supporting the Finastra Equation core banking platform (essential) Experience working within banking or financial services technology environments Background in application development and support leadership Knowledge of AS400 environments including RPG and/or Cobol Strong understanding of SDLC and application life cycle management Experience managing production support, incidents, and BAU enhancements Desirable Skills Experience working with IBM Power Systems Familiarity with ITIL or service management frameworks Exposure to Azure or other cloud platforms Experience managing third-party vendors Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: Exponential'e Cloud products and services are continuing to grow but at the same time are evolving. With Public/ Hyperscale Cloud become a more common place and many of Exponential-e's customer adopting a hybrid approach to Cloud, a Senior Cloud Engineer is critical to this growth. As the Senior Cloud Engineer, responsibilities will lie across the Enterprise Cloud products and services delivered. The role is to deliver the following:- Hyperconverge & Native Virtualisation Backup Architecture Enterprise and Service Provider Storage Replication Technologies As an Senior Cloud Engineer within the Cloud Services department, the role will focus on Cloud and Digital technologies, in particular the virtualization space. The role will involve staying at the forefront of new technologies and features to maintain industry leading integrations to future-proof all customer designs. Working with Operational, Delivery and DevOps practices within Exponential-e to ensure that all technologies fall within the Exponential-e ecosystem to aid in customer satisfaction. With a strong background in Enterprise support environments, you will help customers manage change, minimize risk, optimize operations, and support business growth through pro-active and personable interactions. In doing so, you will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage the customer solution, to drive Continuous Deployment and Integration. Key responsibilities for this job: Work with the Cloud Operations Manager to deliver an in-depth overview of our technical architectures and product capabilities that provide our unique value in the market. Work with Cloud Operations and Innovation team to identify systems, processes, and procedure to improve the delivery of cloud services. Ownership of specific technology domains within the Enterprise cloud space. Defining best practise for Cloud adoption, through the creation of an Enterprise Cloud Adoption Framework improving speed of delivery through standardized and robust set of cloud patterns with minimal manual intervention. Provide a broad range of skills to deliver infrastructure solutions that meet our customers' business requirements. Provide operational assistance to Cloud Operational and Delivery teams where necessary. Ensure that new product & services are evaluated and all transition tasks are completed. Assist in the identification of potential sales opportunities; discovering the customer's business requirements and challenges Collaborate with all department within Engineering to ensure that systems are built in a cohesive and secure way. Knowledge & Experience Required: Experience with NetApp Storage All Flash Arrays. Experience with Dell EMC Storage array such as VNX, Unity and PowerVaults. Extensive knowledge of VMware vSphere and virtualization technologies. Understanding configuring and deploying a shared and private cloud infrastructure. Exposure to enterprise cloud environments with multiple hosts and clusters. Experience working with in a Managed Services or Cloud Provider environment. Understanding and working knowledge of ITIL Framework. Familiarity with disaster recovery technologies such as Zerto. Knowledge of Public Clouds such as A Microsoft Azure etc. Fundamental understanding of networking technologies. Be able to work collaboratively and coordinate with other departments/individuals at all levels. Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Apr 24, 2026
Full time
Exponential-e Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We're a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. Job Description Overall purpose of the job: Exponential'e Cloud products and services are continuing to grow but at the same time are evolving. With Public/ Hyperscale Cloud become a more common place and many of Exponential-e's customer adopting a hybrid approach to Cloud, a Senior Cloud Engineer is critical to this growth. As the Senior Cloud Engineer, responsibilities will lie across the Enterprise Cloud products and services delivered. The role is to deliver the following:- Hyperconverge & Native Virtualisation Backup Architecture Enterprise and Service Provider Storage Replication Technologies As an Senior Cloud Engineer within the Cloud Services department, the role will focus on Cloud and Digital technologies, in particular the virtualization space. The role will involve staying at the forefront of new technologies and features to maintain industry leading integrations to future-proof all customer designs. Working with Operational, Delivery and DevOps practices within Exponential-e to ensure that all technologies fall within the Exponential-e ecosystem to aid in customer satisfaction. With a strong background in Enterprise support environments, you will help customers manage change, minimize risk, optimize operations, and support business growth through pro-active and personable interactions. In doing so, you will build long-term customer relations, understanding their business goals and operational capability in order to best align and manage the customer solution, to drive Continuous Deployment and Integration. Key responsibilities for this job: Work with the Cloud Operations Manager to deliver an in-depth overview of our technical architectures and product capabilities that provide our unique value in the market. Work with Cloud Operations and Innovation team to identify systems, processes, and procedure to improve the delivery of cloud services. Ownership of specific technology domains within the Enterprise cloud space. Defining best practise for Cloud adoption, through the creation of an Enterprise Cloud Adoption Framework improving speed of delivery through standardized and robust set of cloud patterns with minimal manual intervention. Provide a broad range of skills to deliver infrastructure solutions that meet our customers' business requirements. Provide operational assistance to Cloud Operational and Delivery teams where necessary. Ensure that new product & services are evaluated and all transition tasks are completed. Assist in the identification of potential sales opportunities; discovering the customer's business requirements and challenges Collaborate with all department within Engineering to ensure that systems are built in a cohesive and secure way. Knowledge & Experience Required: Experience with NetApp Storage All Flash Arrays. Experience with Dell EMC Storage array such as VNX, Unity and PowerVaults. Extensive knowledge of VMware vSphere and virtualization technologies. Understanding configuring and deploying a shared and private cloud infrastructure. Exposure to enterprise cloud environments with multiple hosts and clusters. Experience working with in a Managed Services or Cloud Provider environment. Understanding and working knowledge of ITIL Framework. Familiarity with disaster recovery technologies such as Zerto. Knowledge of Public Clouds such as A Microsoft Azure etc. Fundamental understanding of networking technologies. Be able to work collaboratively and coordinate with other departments/individuals at all levels. Our People Our people are what makes Exponential-e Group the company it is today. This year's employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Apr 23, 2026
Full time
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Apr 23, 2026
Full time
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Apr 23, 2026
Full time
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Project Manager/Business Analyst Preston Based (Remote working with visits to site as and when required.) 71.45 per hour Umbrella Inside IR35 6 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Preston. Mainly remote working with visits to site as and when required. Some travel to Barrow involved too. Typical duties include (but are not limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running of DSR, WSR, MSR & Operations Review Working with Performance Management to communicate Operations performance Assurance of delivery through tools including Audit, SIPs, Self Certification Create and manage a Project plan Report on Project Progress Work with transition manager to deliver project Drive achievement on Project plan Act as Business Analyst, creating and managing requirements catalogue Travel to Barrow in Furness will be required Knowledge: The role holder will be an experienced 'hands-on' Project manager that will get work as part of a small team on a critical role transferring resources and workload in a cyber security organisation. Experience of project management, cyber security and business analysis are required. The role holder will have excellent knowledge of working in a large corporation, preferably relating to Cyber projects or people move related projects. Skills: Strong leadership skills Excellent collaborative skills Excellent influencing skills The role requires a robust character that can work in challenging and high pressure conditions. Qualifications: Formal Qualifications in Project Management are preferred but recognise that experience on the job training are equally valuable. For more information please contact Lauren Morley at JAM Recruitment or click apply.
Apr 22, 2026
Contractor
Project Manager/Business Analyst Preston Based (Remote working with visits to site as and when required.) 71.45 per hour Umbrella Inside IR35 6 Month Contract initially. This is a great opportunity to work within one of the UK's leading Defence organisations based In Preston. Mainly remote working with visits to site as and when required. Some travel to Barrow involved too. Typical duties include (but are not limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running of DSR, WSR, MSR & Operations Review Working with Performance Management to communicate Operations performance Assurance of delivery through tools including Audit, SIPs, Self Certification Create and manage a Project plan Report on Project Progress Work with transition manager to deliver project Drive achievement on Project plan Act as Business Analyst, creating and managing requirements catalogue Travel to Barrow in Furness will be required Knowledge: The role holder will be an experienced 'hands-on' Project manager that will get work as part of a small team on a critical role transferring resources and workload in a cyber security organisation. Experience of project management, cyber security and business analysis are required. The role holder will have excellent knowledge of working in a large corporation, preferably relating to Cyber projects or people move related projects. Skills: Strong leadership skills Excellent collaborative skills Excellent influencing skills The role requires a robust character that can work in challenging and high pressure conditions. Qualifications: Formal Qualifications in Project Management are preferred but recognise that experience on the job training are equally valuable. For more information please contact Lauren Morley at JAM Recruitment or click apply.
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Apr 22, 2026
Full time
Base Location: You'll be expected to spend 50% of your working week in one of the following locations: Reading, Havant, Glasgow or Perth. Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time Flexible First options available. The Role The IT Risk and Controls Manager, within the Service Operations and Delivery team, assists with the implementation and ongoing development of IT risk and control procedures throughout the SIAM ecosystem. With a focus on proactive risk management and operational resilience, the role collaborates closely with IT stakeholders, service delivery teams, and providers to identify, communicate, and address compliance challenges, ensuring operational risks are effectively managed within the organisation's risk appetite. This role evaluates the effectiveness of IT controls, verifies adherence to established standards and requirements, and provides critical information to support the Service Leadership team in informed decision-making. In addition, this position drives the seamless integration of controls into operational processes and services, works in partnership with the Governance Risk and Compliance (GRC) team, and builds strong relationships with IT Partners, Business Units, and service providers to foster a culture of continual improvement and operational resilience. You Will Ensure IT systems and operational processes comply with relevant regulations and industry standards and conduct regular and thorough IT risk assessments in collaboration with cross-functional teams to identify potential compliance gaps and areas for improvement. Drive operational resilience initiatives by ensuring IT systems and services are robust, recoverable, and capable of withstanding disruptions. Support the business continuity and disaster recovery (BC/DR) planning and testing processes from an IT risk and controls perspective, ensuring that appropriate measures and controls are in place, regularly reviewed, and improved to minimise the impact of incidents on business operations. Manage the Group Technology Services (GTS) Operational Risk Register by diligently tracking operational risks, embedding appropriate controls within business processes, and providing regular updates on risk status. Reporting on IT risk and control matters, including emerging issues and outstanding actions, directly to Risk Boards and Committees to facilitate informed decision making. Consult closely with Cyber Risk and Information Security teams to align strategies, share insights, and ensure a unified approach to managing IT risks and collaborate effectively with the 2LOD GRC Team and engage with GTS stakeholders to drive a culture of compliance and strengthen overall governance structures. Coordinate activities with audit teams to systematically review and evaluate IT controls and processes, addressing any identified weaknesses or instances of non compliance. You Have Experience of delivering IT risk, compliance or assurance activities including operational resilience. Good knowledge of IT governance frameworks such as COBIT 5, ITIL, ISO 31000, 27005, 38500 and their interactions. Experience of designing or reviewing IT processes and their controls and performing risk assessments. Working knowledge of IT and operational risk, IT and enterprise architecture, IT strategy and IT outsourcing, service management, and delivery. Proficiency in communicating and collaborating with both internal and external stakeholders. About SSE SSE's purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33 bn in critical electricity infrastructure across the five years to 2030. Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day to day support in emerging technologies, data and analytics, cyber security and more. Flexible benefits to fit your life Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. Generous family entitlements such as maternity and adoption pay, and paternity leave. Work with an equal opportunity employer SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact / to discuss how we can support you. We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Service Transition Manager - Permanent - London (Hybrid) A fantastic opportunity has arisen for a Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive click apply for full job details
Apr 22, 2026
Full time
Service Transition Manager - Permanent - London (Hybrid) A fantastic opportunity has arisen for a Service Transition Manager to join our London based global law firm on a permanent basis. Key Responsibilities Define and manage knowledge management strategy, governance, taxonomy, and lifecycle aligned to ITIL Own and optimise the ServiceNow Knowledge Base, ensuring accurate and accessible content Drive click apply for full job details
IT Service Delivery Manager Hybrid Working (2 days a week in the office) Lincoln based - Salary up to £40k plus bonus and benefits We're currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). You'll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. You will also work closely with third-party suppliers and service providers, managing performance and ensuring contractual obligations and service expectations are met. A key focus of the role will be identifying opportunities to improve service performance, efficiency, and value. Key responsibilities include: Managing relationships with internal stakeholders and acting as the primary contact for IT service delivery Ensuring IT services meet agreed SLAs and operational performance standards Supporting change initiatives by managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving continuous improvement initiatives across IT service delivery To be considered for this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable)
Apr 22, 2026
Full time
IT Service Delivery Manager Hybrid Working (2 days a week in the office) Lincoln based - Salary up to £40k plus bonus and benefits We're currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). You'll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive effective incident management processes to ensure critical services remain reliable and issues are resolved quickly. As IT Service Manager, you will act as the primary point of contact for internal stakeholders on all IT service-related matters, building strong relationships and ensuring a high level of customer satisfaction. You will also work closely with third-party suppliers and service providers, managing performance and ensuring contractual obligations and service expectations are met. A key focus of the role will be identifying opportunities to improve service performance, efficiency, and value. Key responsibilities include: Managing relationships with internal stakeholders and acting as the primary contact for IT service delivery Ensuring IT services meet agreed SLAs and operational performance standards Supporting change initiatives by managing service transition activities for new or updated services Managing third-party vendors and suppliers to ensure service quality and value for money Supporting incident management processes and driving timely resolution of service disruptions Identifying root causes of recurring issues and implementing improvements to prevent future incidents Driving continuous improvement initiatives across IT service delivery To be considered for this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable)
The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year.
Apr 21, 2026
Full time
The role: This is more than a job - it's a mission . You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army. Every person in our team plays a critical role in delivering OMNIA's vision; designing, delivering, and transforming collective training so the British Army is ready to fight and win. You'll work in a matrix organisation and report operationally through OMNIA Training and functionally through the OMNIA Chief Engineer. Ultimately, you'll work for the British Army, championing innovation, and helping shape the future of military collective training. Key Responsibilities: Technical leadership of all Configuration Management (CM) processes on the project to ensure CM compliance. This includes the configuration planning, identification, control, status accounting and auditing for development and in-service systems/services. Lead programme start-up and change activities including tailoring, estimating effort, establishing configuration processes, tool set selection, establishing data management repositories and regular governance and execution meetings. Define and lead application of release management, including establishing release management activities and toolsets, ensuring release requirements are defined and met, generating baselines, managing internal and external stakeholders. Drive continuous improvement and process simplification across the programme in conjunction with the profession lead. Work closely with development, quality assurance, ITEA and operations teams to ensure smooth transition from development to in-service environments. Identify potential risks that could impact release schedules and implement strategies to mitigate these risks. Maintain comprehensive documentation of release processes, configuration items, and changes to ensure compliance with established standards and procedures. Lead a team of release engineers, ensuring work is delivered on time and to budget. Be 'Responsible for championing and fostering a culture of Environmental, Health, and Safety (EHS) compliance and continuous improvement'. Any other duties required to meet the needs of the programme. Who we are looking for: We're after individuals who want to serve. You'll have a mission focus, and the enthusiasm and drive to 'get things done'. You'll want to work in collaboration with other defence training organisations, and the British Army. You won't let bureaucracy get in the way of what needs to be done, you'll learn lessons and share these lessons across the team. You won't necessarily have a military background, but you'll understand what it means to serve and to put the mission first. The OMNIA Training Configuration & Release Manager will be responsible for the Configuration Management and Release Management for the Army Collective Training Service (ACTS). Responsible to the OMNIA Chief Engineer, this position requires exceptional knowledge and experience across configuration and release management disciplines to maintain effective and accurate control during the development and transition into service phases. This role requires a systems-thinking mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. Essential Skills and Experience: An engineering background, educated to degree level or with equivalent previous related experience. Proven knowledge and experience in release management, configuration management, or a related role with strong understanding of development lifecycles. Detailed working knowledge of Def Stan 05-57 or equivalent A working knowledge of CMMI and ISO 9000 requirements Familiarity with tailored process creation and introduction using current CM methodology, establishing guidelines and rules for all functions/levels and the introduction of suitable toolsets to enable successful configuration management. Relevant certifications in but not limited to ITIL, PMP or Agile methodologies. Familiarity with configuration management tools: GitHub, Argo, QUAY, WindChill. Experience in a leadership role within complex, multi-disciplinary programmes. A high level of competency in Microsoft Word, Excel and PowerPoint. Desirable Skills and Experience: Experience in complex solutions for large government organisations or private corporations using a diverse engineering and technology team. Well-developed planning and organisational abilities. Highly developed verbal and written communication skills. Knowledge of defence or public sector engineering standards and regulatory frameworks. Experience in training transformation or learning platforms. SAFe and ITIL4 certified. Familiarity or experience with ISO 15288 - Systems and Software Engineering Security cleared or ability to obtain (SC or above). What we offer A Culture Built on Collaboration Work in an inclusive, high-performing team that celebrates ideas, supports growth, and is laser-focused on delivering results. Team dynamics You will be part of a team that works together, across multiple organisations united in one mission. Work Across Borders, United in Purpose Operate across organisations with one shared goal - improving capability across all domains. Drive Innovation Your voice matters. We champion new ideas, welcome change, and believe in continuous improvement with a growth mind-set. Shape the Future Play a crucial role in a long-term, future-facing programme with real-world impact on national defence. Career Growth & Benefits Enjoy a strong benefits package, ongoing development opportunities, and clear pathways to progress within a trusted defence industry partner. Benefits and Work Culture Benefits Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave. Car / Car allowance (dependant on grade/ role) Private Medical Insurance (dependant on grade) Work Culture 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Early 1.30pm finish Friday, start your weekend early! Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year.
Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)
Apr 20, 2026
Full time
Service Delivery Engineer We're looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where you'll take ownership of service performance, reliability, and continuous improvement across customer environments. You'll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What You'll Be Doing Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What We're Looking For Essential Skills & Experience Strong 3rd Line / Infrastructure experience (3-5 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials / ISO 27001 Experience with Infoblox DDI Experience managing change, problem, and major incidents Security clearance (BPSS or SC)
Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills: Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills - excel in conflict and difficult situations ITIL V4 qualified Ideal if someone has started their career in customer service and transitioned into incident and problem management Previous experience working with service desk managers or projects involving the service desk team Good track record of working on previous projects relating to customer and user experience will be essential
Oct 08, 2025
Contractor
Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills: Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills - excel in conflict and difficult situations ITIL V4 qualified Ideal if someone has started their career in customer service and transitioned into incident and problem management Previous experience working with service desk managers or projects involving the service desk team Good track record of working on previous projects relating to customer and user experience will be essential
Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support Ensure timely resolution of incidents and problems Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services Identify opportunities to enhance service delivery, reduce costs and improve user experience Applications: Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology
Oct 06, 2025
Full time
Service Delivery Manager Leeds (x2-3 days remote-working per week) c£50,000 to £55,000 per year Plus excellent company benefits and incentives The Opportunity: Our industry-respected client is currently looking to attract a Service Delivery/IT Operations Manager for their Leeds based IT team. You will have an excellent understanding of ITIL practices and service management frameworks, having operated across Incident, Problem, Change and Release management. The successful candidates will be playing a leading role within the organisation, ensuring consistent delivery across infrastructure, applications and end-user support focused on outstanding customer service at all times. Skills and Experience: Strong experience working in a Service Delivery or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end-clients Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications and end-user support Ensure timely resolution of incidents and problems Lead root cause analysis and implement preventative measures Collaborate with Programme Delivery and Change teams to ensure smooth transitions and minimal disruption to services Identify opportunities to enhance service delivery, reduce costs and improve user experience Applications: Please contact James here at ISR to learn more about our client leading the way in developing the next generation of transport mobility through innovation and transformational technology
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Oct 04, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.
Oct 03, 2025
Contractor
Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Manage feedback, analyse root causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor performance metrics and recommend improvements to enhance service efficiency. Conduct capacity planning, forecasting, and system performance analysis. Provide coaching, performance feedback, and on-the-job training to staff. Facilitate communication across stakeholders and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of ITIL processes and service desk software/tools. Ability to lead teams, manage resources, and drive performance improvements. Excellent interpersonal, problem-solving, and communication skills. Capable of working under broad direction and taking full ownership of objectives. Demonstrates ethical thinking, innovation, and customer-focus. Experience working with incident and problem management, service transitions, and continuous improvement.
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Oct 01, 2025
Full time
IT Service Delivery Manager - Mergers & Acquisitions 80,000 - 90,000 A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities Lead a specialist M&A IT team Own end-to-end IT delivery during acquisitions: due diligence to post-integration Assess target company IT environments, risks and compatibility Create and manage IT integration/separation plans, including TSAs and roadmaps Oversee data migration, infrastructure alignment and app rationalisation Ensure uninterrupted IT services and maintain high SLA performance Manage IT incidents, requests, changes and problems (ITIL framework) Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) Coordinate with external vendors and manage service contracts Ensure regulatory, legal and cybersecurity compliance during transitions Capture lessons learned and improve playbooks for future M&A initiatives Support change management, onboarding and documentation across projects Requirements Extensive experience in IT service delivery/operations within M&A environments Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) Experience with complex IT integrations, carve-outs and cloud migrations Excellent stakeholder and vendor management skills PRINCE2 or equivalent project management expertise Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity) Ideally ITIL v4 Intermediate+ certified Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation)
Transition Manager Senior Service Manager Service Transition Manager IT Service Manager Birmingham (Hybride 1 day a week onsite) 12 months 570/day ( 71.25/hour) Umbrella REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities. Key Responsibilities Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes, ensuring compliance with governance and security frameworks. Knowledge Transfer: Oversee effective documentation and capability handover between outgoing and incoming suppliers. Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes. Ideal Profile Proven track record in transition and service management leadership. Strong understanding of ITIL practices and service management maturity frameworks. Excellent stakeholder management and communication skills. Experience delivering complex supplier transitions with minimal disruption. If you have the relevant skills and experience to carry out the role outlined above, please apply using the link provided.
Oct 01, 2025
Contractor
Transition Manager Senior Service Manager Service Transition Manager IT Service Manager Birmingham (Hybride 1 day a week onsite) 12 months 570/day ( 71.25/hour) Umbrella REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities. Key Responsibilities Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes, ensuring compliance with governance and security frameworks. Knowledge Transfer: Oversee effective documentation and capability handover between outgoing and incoming suppliers. Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes. Ideal Profile Proven track record in transition and service management leadership. Strong understanding of ITIL practices and service management maturity frameworks. Excellent stakeholder management and communication skills. Experience delivering complex supplier transitions with minimal disruption. If you have the relevant skills and experience to carry out the role outlined above, please apply using the link provided.
IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project life cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira. * Stakeholder management. * Passionate for technology and service - curiosity towards new and emerging technology. * The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap. * ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. * Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use. * Lead the transition planning and support strategy, framework and process * Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team. * Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function. * Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user. * Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery. * Identify and implement Continuous Improvement Plans. If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
Oct 01, 2025
Contractor
IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project life cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for large IT projects, with the ability to identify, track, and monitor technical dependencies across systems. * Experience of transitioning services within large scale programmes. * Good knowledge of current SAP technologies including topics like security, data protection, performance and high availability. * Experience maintaining documentation. * Strong awareness and adherence to best practices of testing and deployment. * Familiarity with agile development methodologies, including Scrum and Kanban, and working with managed backlogs using tools like Azure DevOps or Jira. * Stakeholder management. * Passionate for technology and service - curiosity towards new and emerging technology. * The ability to clearly identify, articulate and prioritise the strategic and tactical value of your vision and roadmap. * ITIL Certification within Service Design or Service Transition * ITIL v3 or V4 Foundation or Agile Service Management Qualification * Retail industry experience * Provide track record of service improvements * Experience in ITSM Toolset design and configuration * Knowledge of SAP related services Responsibilities * Lead Service Transition activities, ensuring graceful landing into operations and operational efficiencies are maintained, this minimising project and operational risk. * Defining, documenting and agreeing Service, ensuring supporting material is fit for purpose, fit for use. * Lead the transition planning and support strategy, framework and process * Ensuring adequate monitoring across the SAP landscape is in place, and that the necessary processes and procedures are in implemented to respond to alerts and incidents, whether that's within business hours or during out of hours callouts to the on-call team. * Be an escalation point during major incidents, who can help technical teams as well as easily access the higher levels of vendors to positively influence the service and focus we receive. Service dependant, this can be a 24-hour function. * Knowledge Management - ensure all issues are logged with resolution details, KB articles are authored, reviewed and published to empower downstream all the way to the user. * Represent the interests of Service Management in project delivery governance forums. Produce and present regular progress reporting on any projects that impact services delivery. * Identify and implement Continuous Improvement Plans. If you are an IT Service Transition Lead (SAP, S/4, ITIL) looking to join a large transformation project, then send your CV along with your availability.
Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate strategically : Work with Account Managers and Solutions teams to identify growth opportunities and contribute to IT strategy reviews and technology roadmaps. Mentor and support colleagues : Help develop other Service Delivery Managers and contribute to a high-performance, collaborative team culture. Experience Required: We're seeking someone who can combine technical authority with service delivery leadership. 7-10 years' IT experience, including at least 5 years in service delivery/service management. Previous technical background (2nd line upwards) with confidence advising on solutions. Experience in an MSP or multi-client environment (retail/distribution experience a plus). Technical knowledge across Microsoft stack, networking, infrastructure, Azure, and AWS. Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience ) . Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level. Attributes: professional, resilient under pressure, confident, and a strong team player who contributes to a positive team spirit. Proven ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Sep 24, 2025
Full time
Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations that enhance client outcomes. Collaborate strategically : Work with Account Managers and Solutions teams to identify growth opportunities and contribute to IT strategy reviews and technology roadmaps. Mentor and support colleagues : Help develop other Service Delivery Managers and contribute to a high-performance, collaborative team culture. Experience Required: We're seeking someone who can combine technical authority with service delivery leadership. 7-10 years' IT experience, including at least 5 years in service delivery/service management. Previous technical background (2nd line upwards) with confidence advising on solutions. Experience in an MSP or multi-client environment (retail/distribution experience a plus). Technical knowledge across Microsoft stack, networking, infrastructure, Azure, and AWS. Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience ) . Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level. Attributes: professional, resilient under pressure, confident, and a strong team player who contributes to a positive team spirit. Proven ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
