Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Opportunity: We are seeking a dynamic and experienced Analytics Consultantto support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. 2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined. Key Responsibilities: Data Analysis Lead analyst for the delivery of Insight & analytics programs Support with the co-ordination of project resources and coaching / developing junior team members Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Design and execute experiments (A/B testing) to validate insights and recommendations. Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Solution Design Develop insight into initiatives that lead to business process, technology or service improvements (cost reduction, CX or employee experience improvement, revenue growth / protection). Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for an existing client Support our Insight & Analytics Director with the development of sales and analytics solutions , which will form part of a proposals to new prospects or the expansion of services for an existing account Your profile & experience: 3+ years of experience in an analytics role, ideally in a BPO setting (desirable but not essential) Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. The Package: Competitive salary of up to £50K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
Apr 30, 2026
Full time
Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. With 170,000 people working across the globe, Foundever securely connects brands with their customers 9 million times a day in 60+ languages. Our global footprint makes us one of the few true global players in the BPO industry. The Opportunity: We are seeking a dynamic and experienced Analytics Consultantto support the next phase of growth and innovation for Foundever's English-speaking markets. The ideal candidate will be an analytical thinker, naturally inquisitive, with exceptional problem-solving skills. In this role, you will combine industry knowledge with your technical capabilities to deliver analytics & Insight programs for our clients. These will help achieve a range of outcomes including optimising business processes, enhancing customer experiences and growing sales / revenue. You'll work closely with internal stakeholders and client teams to design, pitch and deliver these programs of work across a wide range of sectors. As part of the wider Analytics and Insight community, you will leverage your expertise in data analysis with strong stakeholder management skills to deliver high impact analysis and gain the buy-in of the business, our operations and our clients. 2+ years experience working with contact centre data is essential, please do not apply if you do not have this as a minimum otherwise your application will be declined. Key Responsibilities: Data Analysis Lead analyst for the delivery of Insight & analytics programs Support with the co-ordination of project resources and coaching / developing junior team members Develop and deliver presentations to client teams, translating complex analysis into clear, business-friendly language. Work with our BI & reporting team to design and fine tune insight dashboards, reports, and visualizations in Power BI. Design and execute experiments (A/B testing) to validate insights and recommendations. Stakeholder Management Partner with clients to understand business objectives and translate them into analytical & insight solutions. Present the findings of your analysis to stakeholders at all levels from Team Managers to C-suite. Act as a trusted advisor to both operations and our clients, helping them leverage data to achieve their goals. Solution Design Develop insight into initiatives that lead to business process, technology or service improvements (cost reduction, CX or employee experience improvement, revenue growth / protection). Track the implementation and success of solutions providing feedback and adjustment recommendations when required. Stay up-to-date with the latest analytical tools, techniques and trends to continuously improve the impact and efficiency of analysis. Develop business cases and calculate ROI to enable our team to pitch for and win new business or expand our services for an existing client Support our Insight & Analytics Director with the development of sales and analytics solutions , which will form part of a proposals to new prospects or the expansion of services for an existing account Your profile & experience: 3+ years of experience in an analytics role, ideally in a BPO setting (desirable but not essential) Hands on expertise in programming languages such as SQL, Python or R ideally in a cloud computing environment (ideally MS Azure) Intermediate to expert knowledge of Power BI data visualisation Knowledge of Azure cloud infrastructure e.g. Databricks is preferred but not essential Strong communication skills, both written and verbal, with an ability to influence stakeholders. Excellent problem-solving skills and critical thinking ability. Ability to work independently and manage multiple projects in a fast-paced environment. The Package: Competitive salary of up to £50K, depending on experience 10% bonus based on company and personal performance 25 day annual leave + standard bank holidays You will also have the benefit of working for a very secure and stable organisation that provides excellent working conditions and training as well as an aggressive growth strategy for the UK & SA which will open up careers opportunities for the right individual. If this really interests you and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together. What role you will play in our team Join us as a Trading Market Risk Advisor with roles to support Gas desks. Become part of a team responsible for monitoring and managing the risk associated with ExxonMobil's trading activities. You will provide risk analysis for global and regional activities sitting alongside commercial traders and advising daily on Trading PnL, exposures, VAR, mark to market accounting, limit monitoring. Deep expertise in Europe gas: knowledge of TTF/NBP/OEG/THE hubs. What you will do Market Risk Advisory & Strategic Stakeholder Engagement: Proactively deliver high impact market risk insights through daily analysis and reporting of trading positions, exposures, TCM, and risk limit utilization. Apply advanced market and commodity analysis to generate insight and detect anomalies to provide input to trading strategies and risk mitigation. Trade Integrity & Dynamic Exposure Management: Lead the daily oversight of exposure risk by maintaining rigorous position tracking and analysis. Identify and resolve trade booking discrepancies, data integrity issues, and abnormal exposure variations with urgency and precision. Act as a trusted risk partner to traders by providing timely alerts and recommendations, including Trade Money Management (TMM) and hedging options input, that safeguard against operational and financial risk. Assess and mitigate market exposures in OTC commodity swaps and options, integrating scenario analysis, stress testing, and valuation methodologies to support strategic decision making and regulatory compliance. Analytical Excellence & Risk Methodology Leadership: Utilize and continuously refine advance risk analytics such as Value at Risk (VaR), stress testing, and scenario analysis to enhance portfolio transparency and decision making. Attest and recommend liquid and illiquid curve methodology against set principles. Leverage ETRM and analytical tools to deliver accurate, forward looking risk assessments that support trading performance and capital efficiency. End to End Market Risk Process Mastery & Skill Evolution: Demonstrate deep understanding of the full market risk lifecycle-from trade capture and exposure modeling to risk reporting and limit governance-enabling swift and effective issue resolution across systems and stakeholders. Continuously build expertise in evolving market and commodity risk management techniques, including option trading, OTC swaps, and structured products. Stay ahead of industry developments to provide forward looking insights and enhance the strategic value of risk advisory services. Transaction Risk Evaluation: Evaluate complex commodity transactions by calculating Day 1 reserves and other valuation adjustments, ensuring accurate risk representation and alignment with accounting and regulatory standards. Manage both liquid and illiquid Curve Building and Validation supporting sound MTM principles. Provide independent oversight and proactively challenge trading decisions when risk exposures are unreasonable or misaligned with the company's risk appetite. Advanced Risk Strategy & Advisory: Deliver strategic market risk insights to support trading leadership in decision making, while mentoring junior analysts and fostering analytical excellence across the risk organization. Independently assess new business opportunities by reviewing transaction terms, model assumptions, valuation methodologies, and expected results. Review plan for hedging and provide support to develop trading limits. Ensure that the proposed transaction and associated hedges can be properly valued and reported by the risk management system of record. Governance & Risk Infrastructure Enhancement: Strengthen market risk governance by enhancing control frameworks, refining risk reporting processes, and aligning infrastructure with evolving regulatory standards and business objectives. About You To be eligible for this role, you must: Hold a Bachelor's Degree (or equivalent) in Economics, Finance, Mathematics, Statistics or other quantitative field. Have significant work experience in energy trading, financial or energy risk management. Preferred Skills / Knowledge / Abilities An advanced degree, such as a Master's, MBA, CFA, or Ph.D., degree in Energy or Financial Risk Management is preferred. Attention to detail with a strong process execution focus with a result orientation approach. Strong analytical skills and knowledge of financial instruments. Strong understanding of decision analysis techniques (commercial acumen), statistical modelling and comfort in modelling issues involving risk and uncertainty. Strong understanding of financial analysis and application to energy transacting. The desire to work in a fast paced, diverse and inclusive environment. An ExxonMobil career is one designated to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. We offer you: Share incentive plan Private healthcare for employees and their families Please note benefits may be changed from time to time without notice, subject to applicable law. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Job Segment: Sustainability, CFA, MBA, Gas, Energy, Finance, Management
Apr 30, 2026
Full time
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together. What role you will play in our team Join us as a Trading Market Risk Advisor with roles to support Gas desks. Become part of a team responsible for monitoring and managing the risk associated with ExxonMobil's trading activities. You will provide risk analysis for global and regional activities sitting alongside commercial traders and advising daily on Trading PnL, exposures, VAR, mark to market accounting, limit monitoring. Deep expertise in Europe gas: knowledge of TTF/NBP/OEG/THE hubs. What you will do Market Risk Advisory & Strategic Stakeholder Engagement: Proactively deliver high impact market risk insights through daily analysis and reporting of trading positions, exposures, TCM, and risk limit utilization. Apply advanced market and commodity analysis to generate insight and detect anomalies to provide input to trading strategies and risk mitigation. Trade Integrity & Dynamic Exposure Management: Lead the daily oversight of exposure risk by maintaining rigorous position tracking and analysis. Identify and resolve trade booking discrepancies, data integrity issues, and abnormal exposure variations with urgency and precision. Act as a trusted risk partner to traders by providing timely alerts and recommendations, including Trade Money Management (TMM) and hedging options input, that safeguard against operational and financial risk. Assess and mitigate market exposures in OTC commodity swaps and options, integrating scenario analysis, stress testing, and valuation methodologies to support strategic decision making and regulatory compliance. Analytical Excellence & Risk Methodology Leadership: Utilize and continuously refine advance risk analytics such as Value at Risk (VaR), stress testing, and scenario analysis to enhance portfolio transparency and decision making. Attest and recommend liquid and illiquid curve methodology against set principles. Leverage ETRM and analytical tools to deliver accurate, forward looking risk assessments that support trading performance and capital efficiency. End to End Market Risk Process Mastery & Skill Evolution: Demonstrate deep understanding of the full market risk lifecycle-from trade capture and exposure modeling to risk reporting and limit governance-enabling swift and effective issue resolution across systems and stakeholders. Continuously build expertise in evolving market and commodity risk management techniques, including option trading, OTC swaps, and structured products. Stay ahead of industry developments to provide forward looking insights and enhance the strategic value of risk advisory services. Transaction Risk Evaluation: Evaluate complex commodity transactions by calculating Day 1 reserves and other valuation adjustments, ensuring accurate risk representation and alignment with accounting and regulatory standards. Manage both liquid and illiquid Curve Building and Validation supporting sound MTM principles. Provide independent oversight and proactively challenge trading decisions when risk exposures are unreasonable or misaligned with the company's risk appetite. Advanced Risk Strategy & Advisory: Deliver strategic market risk insights to support trading leadership in decision making, while mentoring junior analysts and fostering analytical excellence across the risk organization. Independently assess new business opportunities by reviewing transaction terms, model assumptions, valuation methodologies, and expected results. Review plan for hedging and provide support to develop trading limits. Ensure that the proposed transaction and associated hedges can be properly valued and reported by the risk management system of record. Governance & Risk Infrastructure Enhancement: Strengthen market risk governance by enhancing control frameworks, refining risk reporting processes, and aligning infrastructure with evolving regulatory standards and business objectives. About You To be eligible for this role, you must: Hold a Bachelor's Degree (or equivalent) in Economics, Finance, Mathematics, Statistics or other quantitative field. Have significant work experience in energy trading, financial or energy risk management. Preferred Skills / Knowledge / Abilities An advanced degree, such as a Master's, MBA, CFA, or Ph.D., degree in Energy or Financial Risk Management is preferred. Attention to detail with a strong process execution focus with a result orientation approach. Strong analytical skills and knowledge of financial instruments. Strong understanding of decision analysis techniques (commercial acumen), statistical modelling and comfort in modelling issues involving risk and uncertainty. Strong understanding of financial analysis and application to energy transacting. The desire to work in a fast paced, diverse and inclusive environment. An ExxonMobil career is one designated to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life. We offer you: Share incentive plan Private healthcare for employees and their families Please note benefits may be changed from time to time without notice, subject to applicable law. Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Job Segment: Sustainability, CFA, MBA, Gas, Energy, Finance, Management
Entry Level Customer Support Advisor Newbury Starting salary 26,300 + company bonus + pay for progression Looking to kick-start your career? This is a fantastic opportunity to join a growing company where no prior experience is needed, just the right attitude and willingness to learn. Full training is provided, along with clear progression and regular salary reviews, making this an ideal first step into a long-term career. What you'll be doing: Handling inbound and outbound customer calls Responding to emails and support enquiries Assisting customers with technical queries (full training provided) Liaising with mobile network providers to resolve issues Supporting the sales team with product-related questions Managing and updating customer support tickets What we're looking for: Strong communication skills (written and verbal) Eagerness to learn and develop new skills Confident using PCs (Word, Excel, email) Good organisation and time management What's in it for you? Full training and ongoing support Structured career progression with salary reviews every 6 months Company bonus scheme Hybrid working (2 days from home after probation) Free on-site parking Excellent benefits package If you're motivated, reliable, and ready to build a career, this could be the perfect role to get started. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 30, 2026
Full time
Entry Level Customer Support Advisor Newbury Starting salary 26,300 + company bonus + pay for progression Looking to kick-start your career? This is a fantastic opportunity to join a growing company where no prior experience is needed, just the right attitude and willingness to learn. Full training is provided, along with clear progression and regular salary reviews, making this an ideal first step into a long-term career. What you'll be doing: Handling inbound and outbound customer calls Responding to emails and support enquiries Assisting customers with technical queries (full training provided) Liaising with mobile network providers to resolve issues Supporting the sales team with product-related questions Managing and updating customer support tickets What we're looking for: Strong communication skills (written and verbal) Eagerness to learn and develop new skills Confident using PCs (Word, Excel, email) Good organisation and time management What's in it for you? Full training and ongoing support Structured career progression with salary reviews every 6 months Company bonus scheme Hybrid working (2 days from home after probation) Free on-site parking Excellent benefits package If you're motivated, reliable, and ready to build a career, this could be the perfect role to get started. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The City of Edinburgh Council
Easter Howgate, Midlothian
A local government authority in Scotland is looking for a Senior HR Consultant for Operational Excellence. This fixed-term role until 31/10/2027 involves managing HR's customer-facing digital services, ensuring solutions are customer-focused, and enhancing current processes. The role emphasizes problem-solving capabilities and teamwork, with a salary between £47,639 and £56,392 for 36 hours per week. The organization encourages diverse applicants and supports flexible working arrangements.
Apr 30, 2026
Full time
A local government authority in Scotland is looking for a Senior HR Consultant for Operational Excellence. This fixed-term role until 31/10/2027 involves managing HR's customer-facing digital services, ensuring solutions are customer-focused, and enhancing current processes. The role emphasizes problem-solving capabilities and teamwork, with a salary between £47,639 and £56,392 for 36 hours per week. The organization encourages diverse applicants and supports flexible working arrangements.
About the Role Customer Service Advisor We are looking for a proactive and detail-focused Customer Service Advisor to join our team in Knottingley. As a Customer Service Advisor at Panda, you will play an important role in supporting our sales, operations and managed services teams. This is a varied role where you will help keep customer orders, quotations, records and service information accurate, up to date and moving smoothly through the business. This is a great opportunity for someone who enjoys customer contact, administration, problem solving and working with different teams to make sure customers receive a reliable, professional service. The Role This Customer Service Advisor role sits at the centre of customer service, sales administration and operational support. You will help ensure orders are processed correctly, customer information is maintained, and internal teams have the information they need to deliver on time and to a high standard. You will become a confident user of our CRM system, keeping customer and order information accurate so the business can make informed decisions and maintain strong service performance. What You ll Be Doing Processing customer orders from sales information and quotations. Keeping sales orders, costs and customer records accurate and up to date on the CRM system. Developing strong knowledge of the CRM system and becoming a key user for the team. Supporting repeat work, standing orders and rental agreements. Preparing and updating customer spreadsheets, databases and files. Assisting with the preparation of customer quotations. Obtaining customer purchase orders and allocating them to the correct jobs. Supporting ordering processes, including disposal and subcontracting requirements. Liaising with Sales and Operations teams to help ensure customer deadlines are met. Responding to customer enquiries and supporting service performance monitoring. Proactively contacting down trader customers and helping identify opportunities to improve revenue. Providing regular feedback to Sales and Operations on revenue, profitability and customer activity. Ensuring orders are completed and invoiced within agreed timelines. Providing day-to-day administrative support to internal and external sales and operations teams. About You You will be organised, reliable and comfortable managing a varied workload. You will enjoy working with people, solving problems and keeping information accurate. You will bring: Previous experience in a customer service, sales support or administration role. Strong written and verbal communication skills. Good attention to detail and a methodical approach to your work. Confidence working with Microsoft Office, particularly Excel. The ability to learn new systems and processes quickly. A proactive approach and willingness to take initiative. Strong organisational skills and the ability to prioritise. A positive, can-do attitude and the ability to work well as part of a wider team. Why Join Panda? This is a hands-on Customer Service Advisor opportunity where your work will directly support our customers, our sales activity and the smooth running of our day-to-day operations. You will be joining a business with a clear purpose, a strong focus on service, and teams who work together to keep things moving. If you enjoy a busy, varied role where accuracy, communication and customer care matter, this could be a great next step. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Apr 30, 2026
Full time
About the Role Customer Service Advisor We are looking for a proactive and detail-focused Customer Service Advisor to join our team in Knottingley. As a Customer Service Advisor at Panda, you will play an important role in supporting our sales, operations and managed services teams. This is a varied role where you will help keep customer orders, quotations, records and service information accurate, up to date and moving smoothly through the business. This is a great opportunity for someone who enjoys customer contact, administration, problem solving and working with different teams to make sure customers receive a reliable, professional service. The Role This Customer Service Advisor role sits at the centre of customer service, sales administration and operational support. You will help ensure orders are processed correctly, customer information is maintained, and internal teams have the information they need to deliver on time and to a high standard. You will become a confident user of our CRM system, keeping customer and order information accurate so the business can make informed decisions and maintain strong service performance. What You ll Be Doing Processing customer orders from sales information and quotations. Keeping sales orders, costs and customer records accurate and up to date on the CRM system. Developing strong knowledge of the CRM system and becoming a key user for the team. Supporting repeat work, standing orders and rental agreements. Preparing and updating customer spreadsheets, databases and files. Assisting with the preparation of customer quotations. Obtaining customer purchase orders and allocating them to the correct jobs. Supporting ordering processes, including disposal and subcontracting requirements. Liaising with Sales and Operations teams to help ensure customer deadlines are met. Responding to customer enquiries and supporting service performance monitoring. Proactively contacting down trader customers and helping identify opportunities to improve revenue. Providing regular feedback to Sales and Operations on revenue, profitability and customer activity. Ensuring orders are completed and invoiced within agreed timelines. Providing day-to-day administrative support to internal and external sales and operations teams. About You You will be organised, reliable and comfortable managing a varied workload. You will enjoy working with people, solving problems and keeping information accurate. You will bring: Previous experience in a customer service, sales support or administration role. Strong written and verbal communication skills. Good attention to detail and a methodical approach to your work. Confidence working with Microsoft Office, particularly Excel. The ability to learn new systems and processes quickly. A proactive approach and willingness to take initiative. Strong organisational skills and the ability to prioritise. A positive, can-do attitude and the ability to work well as part of a wider team. Why Join Panda? This is a hands-on Customer Service Advisor opportunity where your work will directly support our customers, our sales activity and the smooth running of our day-to-day operations. You will be joining a business with a clear purpose, a strong focus on service, and teams who work together to keep things moving. If you enjoy a busy, varied role where accuracy, communication and customer care matter, this could be a great next step. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Solus Accident Repair Centres
Preston On The Hill, Cheshire
Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
Apr 30, 2026
Full time
Overview At Solus, our purpose is simple. We get our customers back to normal. Our Customer Solutions Centre Advisors are the face of Solus. Working closely with Aviva, you will live our values and work principles while supporting customers at what can be a difficult time. You will be the first point of contact over the telephone, listening carefully, reassuring customers, and helping them move forward with confidence. With full training provided, you will carry out a basic vehicle diagnosis and identify the most appropriate repair solution for each customer. No two calls are the same, and no two customers are the same. What matters most is understanding what matters to them. You will join a supportive and collaborative team who work together to do the right thing for our customers. We focus on listening, problem solving and making decisions that lead to the best possible outcomes. Our customer solutions teams play a key role not just in Warrington, but in shaping the customer experience across our UK sites. Responsibilities Act as the first point of contact for customers, providing clear, empathetic and professional support Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution Take ownership of customer enquiries and guide them through the next steps in their journey Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network Qualifications A genuine passion for customer service and helping people Strong communication and listening skills The confidence to make decisions and take ownership of customer outcomes The ability to work well as part of a team in a fast-paced environment Automotive or technical knowledge is helpful but not essential, as full training is provided Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Apr 30, 2026
Full time
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Management Director to manage one of our largest financial services clients, specifically their new flagship headquarters in London Canary Wharf, a building comprising of critical infrastructure and high-profile client facing areas which will go live in mid 2026. Leading up to go-live, the FM Director will be responsible for mobilising the FM services, working alongside the existing mobilisation team, and FM and engineering teams. The FM Director will be responsible for operational delivery and commercial performance, managing customer relationships and acting as a trusted advisor for our client and account leadership team for the UK&I portfolio. Key Tasks and Responsibilities Understand client objectives and business strategy and develop own strategic plans/objectives to meet these needs. Manage all CBRE service lines including soft and hard services, and hold overall responsibility for CBRE's services in the building being compliant with the contract and all relevant standards/regulations/legislation. Act as trusted partner and advisor to client and supporting cross regional alignment on best practice, strategy, risk mitigation and other operational deliverables. Ensure prompt and professional response to client escalations. Accountable for the successful and timely delivery of CBRE scope of work across all FM services for UKI sites. Ensure KPIs and SLAs are achieved, with particular focus on critical infrastructure and uptime. Interrogate performance metrics and use the data to manage effectively against the contract. Work with SMEs to understand, communicate and address risks, defects and issues. Ensure that the Innovation and Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Responsible for compliance to all QHSE and relevant company and client policies. Oversight and understanding of all our client's portfolio changes and Project works, to identify risks and opportunities, and assure themselves of effective implementation. This includes working with real estate to support portfolio changes. Accountable for timely and accurate financial planning and ongoing financial performance. Provide required client and company reporting in a timely manner. To facilitate cross-regional communication and be a member of the Senior Management Team in UKI. Provides leadership and management to direct reports and other relevant stakeholders. Ensure team development and training to ensure a competent and motivated team. To provide local oversight of vendor management activities, closely liaising with other CBRE stakeholders. To liaise and engage with external social & community committees as necessary, seeking to build and maintain excellent relationships and to act as a focal point of reference for corporate real estate services. To promote effective working relationships across all stakeholders, supporting the fully integrated model. To identify operational and commercial risks and opportunities, and effectively and taken any required actions. Education Educated to degree level or equivalent. Membership of a recognised professional institution. Project management experience within the building services and real estate sector. Skills Strong PC skills, MS Office Self-motivated and resourceful Excellent written and verbal communication skills. Strong organisational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues. Knowledge Knowledge of hard and soft services, including critical engineering environments, loading bay management, facility management, workplace/community managers, etc. Knowledge of Smart FM / Intelligent Buildings, use cases, and their application in facilities management. Experience At least 10 years FM experience as a senior manager, ideally with a global organisation from the Financial and Professional Services sector. A successful track record of operating at a strategic level, building strong client relationships and delivery financial business target. Experience of managing fully integrated FM including hard and soft services. Experience of managing direct reports in a relevant environment. Customer services experience and the ability to communicate at all levels Proven account management experience, including full P&L responsibility. Aptitude Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team. Willingness to provide on-call support out of hours and manage a 24x7 operational management capability with vendors. Self-motivated and goal-orientated with ability to prioritise own and other's workloads. Core Competencies Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team. Ability to work under pressure and to strict timescales Role model CBRE RISE values Strong people management skills Strong PC skills, MS Office Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Customer Experience Advisor About us Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe's fastest-growing tech scale-ups? If yes, then you are in the right place! We're one of the UK's leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020 At Elder, our people aren't just part of a team, they're part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. That starts by helping people live a healthier and happier life in their own homes, with the support of a full time live in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. About the role As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive 'can do' attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday. What you'll be doing Own and manage a portfolio of families, driving both customer satisfaction and retention Proactively identify risks and take action to improve customer outcomes Handle customer and carer queries, complaints and escalations with empathy and efficiency Management of relevant case queues on Salesforce Promote customer and carer self serve tools via customer and carer education and modelling use Model behaviours in line with Elder's values and organisational culture Work collaboratively with other parts of the business to deliver on Elder's wider goals Follow all Elder processes, including those related to HR, safeguarding and finance Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function Need to have Previous experience in an account management, customer support or customer success role Highly organised with strong attention to detail Passion for delivering exceptional customer experience and long term relationship building Strong communication skills - both written and verbal A proactive, 'can do' attitude and a customer first mindset Understanding of the Customer Experience team performance and how this feeds into wider business priorities Confidence handling complaints and turning around challenging situations Nice to have Experience of working in the care sector Experience using SalesForce Benefits We're a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer: Competitive Salary + Bonus Scheme 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rata) 6 weeks work from anywhere in the world Dental and health insurance Hybrid office (2 days per week in the office) E learning platform (Udemy) Sponsored quarterly team and company socials Mentoring and coaching programmes to help you achieve your personal and career goals Macbook + any particular extras you require Cycle to work scheme AND a genuine opportunity to be a very key part of a high growth business Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe's fastest-growing scale-up. Apply today. Elderly care represents one of society's greatest challenges. Are you ready to be part of the solution? Apply today. Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.
Apr 30, 2026
Full time
Customer Experience Advisor About us Are you looking to join a talented, diverse team focused on a life-changing mission at one of Europe's fastest-growing tech scale-ups? If yes, then you are in the right place! We're one of the UK's leading tech companies and have joined FutureFifty 8.0 and been named as one of the Top 50 Startups to work for in 2020 At Elder, our people aren't just part of a team, they're part of something bigger. We are a close-knit group on a mission to fundamentally change what it means to grow old. That starts by helping people live a healthier and happier life in their own homes, with the support of a full time live in carer. Our unique matching technology pairs those in need with their ideal carer, based on individual requirements and personality. About the role As a Customer Experience Advisor, you are the face of Elder. Working alongside our Senior Account Executives, you will be responsible for managing multiple channel contacts to deliver an exceptional customer experience to families and carers. You will be part of a dynamic team, meaning you must have a positive 'can do' attitude and role model organisational culture and values. As part of this role, you may be required to work the occasional weekend day and Bank Holiday. What you'll be doing Own and manage a portfolio of families, driving both customer satisfaction and retention Proactively identify risks and take action to improve customer outcomes Handle customer and carer queries, complaints and escalations with empathy and efficiency Management of relevant case queues on Salesforce Promote customer and carer self serve tools via customer and carer education and modelling use Model behaviours in line with Elder's values and organisational culture Work collaboratively with other parts of the business to deliver on Elder's wider goals Follow all Elder processes, including those related to HR, safeguarding and finance Contribute feedback to enable the continuous improvement of the CX teams role and products related to the department function Need to have Previous experience in an account management, customer support or customer success role Highly organised with strong attention to detail Passion for delivering exceptional customer experience and long term relationship building Strong communication skills - both written and verbal A proactive, 'can do' attitude and a customer first mindset Understanding of the Customer Experience team performance and how this feeds into wider business priorities Confidence handling complaints and turning around challenging situations Nice to have Experience of working in the care sector Experience using SalesForce Benefits We're a service business, and we know that without the best people, we cannot build the best company, which is why we treat our team very well. We can offer: Competitive Salary + Bonus Scheme 25 days holiday + bank holidays + (1 extra day of holiday per year worked for first 5 years) (pro rata) 6 weeks work from anywhere in the world Dental and health insurance Hybrid office (2 days per week in the office) E learning platform (Udemy) Sponsored quarterly team and company socials Mentoring and coaching programmes to help you achieve your personal and career goals Macbook + any particular extras you require Cycle to work scheme AND a genuine opportunity to be a very key part of a high growth business Do something you genuinely care about. Join a diverse team of skilled, passionate, and progressive people who like to get on with each other. Work at one of Europe's fastest-growing scale-up. Apply today. Elderly care represents one of society's greatest challenges. Are you ready to be part of the solution? Apply today. Elder recruits, employs, trains, compensates, and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status. We ask for candidates to have the "right to work" in the UK to apply for this job.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 30, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Beauty Advisor, Part Time - Silverburn, Glasgow Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As a Beauty Advisor, you'll be at the heart of the SEPHORA customer experience. You'll bring your passion for beauty to our customer by offering personalised advice, exceptional service, and a warm, welcoming environment for everyone who walks through our doors. Whether you're helping someone discover their new signature scent, guiding them through a skincare routine, or supporting the smooth running of daily store operations, you'll play a key role in delivering the world class experience SEPHORA is known for. If you thrive in a fast paced retail environment, love connecting with people, enjoy staying ahead of the latest beauty trends and want to contribute to a values driven and inclusive environment, you'll feel right at home. What you'll be doing Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience. Stay up to date with beauty trends, new launches and Sephora's full product assortment, including exclusive brands. Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance. Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme. Process transactions accurately and maintain a tidy, well organised cash area at all times. Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory. Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items. Support visual merchandising updates and promotional displays that inspire customers. Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings. Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable). What you'll bring You'll be a confident, passionate and customer obsessed individual who loves all things beauty. You will also bring: Experience in retail, customer service or store operations (cash & stock). Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial. Warm interpersonal skills and the ability to build meaningful client connections. Excellent organisational skills and high attention to detail. Ability to lift/carry boxes, stand for extended periods and perform physical tasks. A proven track record of delivering exceptional service and personalised recommendations. A target driven mindset with a desire to exceed expectations. Ability to multitask, prioritise and thrive in a dynamic, fast paced environment. Flexibility to work evenings, weekends and holidays as required. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Apr 30, 2026
Full time
Beauty Advisor, Part Time - Silverburn, Glasgow Profile At SEPHORA UK, beauty isn't just what we sell - it's who we are. It's the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we've always pushed boundaries through creativity, innovation, and inclusivity. Today, with nearly 500 iconic brands and our own SEPHORA Collection, we're redefining the future of prestige beauty as we continue our bold expansion across the UK. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world's most dynamic beauty markets, this is your moment to shape what comes next. The Opportunity As a Beauty Advisor, you'll be at the heart of the SEPHORA customer experience. You'll bring your passion for beauty to our customer by offering personalised advice, exceptional service, and a warm, welcoming environment for everyone who walks through our doors. Whether you're helping someone discover their new signature scent, guiding them through a skincare routine, or supporting the smooth running of daily store operations, you'll play a key role in delivering the world class experience SEPHORA is known for. If you thrive in a fast paced retail environment, love connecting with people, enjoy staying ahead of the latest beauty trends and want to contribute to a values driven and inclusive environment, you'll feel right at home. What you'll be doing Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience. Stay up to date with beauty trends, new launches and Sephora's full product assortment, including exclusive brands. Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance. Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme. Process transactions accurately and maintain a tidy, well organised cash area at all times. Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory. Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items. Support visual merchandising updates and promotional displays that inspire customers. Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings. Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable). What you'll bring You'll be a confident, passionate and customer obsessed individual who loves all things beauty. You will also bring: Experience in retail, customer service or store operations (cash & stock). Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial. Warm interpersonal skills and the ability to build meaningful client connections. Excellent organisational skills and high attention to detail. Ability to lift/carry boxes, stand for extended periods and perform physical tasks. A proven track record of delivering exceptional service and personalised recommendations. A target driven mindset with a desire to exceed expectations. Ability to multitask, prioritise and thrive in a dynamic, fast paced environment. Flexibility to work evenings, weekends and holidays as required. Beautiful Benefits at SEPHORA UK When you join SEPHORA, you're joining a team that we truly value - and our benefits reflect that. Here's what you can look forward to: SEPHORA University - receive industry leading product, customer care and development training to help you grow your skills and your career. Allowances tailored to your role and location - including shoes, lunch and more. Competitive pay that grows with you - including annual salary reviews based on your performance and our company results. Performance based commission tied to collective store success. A generous employee discount across the world's best beauty brands. A paid day off on your birthday - because you deserve to celebrate! Access to a perks and wellbeing platform offering discounts, wellness support, and more. Generous holiday allowance, plus the option to buy extra days. And more! Start a beautiful career with us. Together, we belong to something beautiful. SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
A leading automotive service provider in St Albans is seeking a Service Advisor. In this role, you will greet customers, manage vehicle service records, and prepare estimates for costs. Candidates should possess fantastic communication skills, a friendly personality, and a clean driving record. The position offers a 90-day training wage before transitioning to standard pay, along with competitive benefits including health insurance and opportunities for advancement.
Apr 30, 2026
Full time
A leading automotive service provider in St Albans is seeking a Service Advisor. In this role, you will greet customers, manage vehicle service records, and prepare estimates for costs. Candidates should possess fantastic communication skills, a friendly personality, and a clean driving record. The position offers a 90-day training wage before transitioning to standard pay, along with competitive benefits including health insurance and opportunities for advancement.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 30, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does an HRBP role mean at our client? Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested? Click apply!
Apr 30, 2026
Full time
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with our client Our client is a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, their expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Their global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to their customers. They are recognised for their deep expertise, commitment to excellence, and bold innovation which have earned them a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with our client. What does an HRBP role mean at our client? Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested? Click apply!
Location: Perth, Scotland Franchise: Ford Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor based in our Ford Service Centre located in Perth. About the role You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers. What you will do Help contribute towards the team's daily workload Process invoices, paperwork, and customer details Liaise directly with customers providing a second to none level of service Maintain, create and change in our databases Be able to maintain a high consistent quality of work Communicate in a confidential, professional, and appropriate manner Continually develop your personal skills and knowledge Your skills & experience will include The ability to confidently use Microsoft Office, Excel, and Word as well as email package Have an eye for attention to detail Be a strong confident communicator Have a polite and warm telephone manner Good numeracy skills Be adaptable to varying tasks Have a desire and willingness to learn As a Park's Motor Group employee you will receive For you Access to the Company Pension Scheme Colleague Introductory Scheme Industry leading discounts on purchases on new and used cars Death in service benefit For you and your family Discounted Servicing Subsidised car purchase scheme Employee Assistance Programme 24/7 remote GP Medical second opinions Unlimited mental health support Physiotherapy help and advice Savings and discounts on shopping Financial and legal support Wellbeing assistance This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you. Why Park's Motor Group? Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.
Apr 30, 2026
Full time
Location: Perth, Scotland Franchise: Ford Park's Motor Group is seeking a bright, enthusiastic individual to take up a position as a full-time Service Advisor based in our Ford Service Centre located in Perth. About the role You will work within our friendly team supporting our branch and its customers through the various administration services we provide for our manufacturers. What you will do Help contribute towards the team's daily workload Process invoices, paperwork, and customer details Liaise directly with customers providing a second to none level of service Maintain, create and change in our databases Be able to maintain a high consistent quality of work Communicate in a confidential, professional, and appropriate manner Continually develop your personal skills and knowledge Your skills & experience will include The ability to confidently use Microsoft Office, Excel, and Word as well as email package Have an eye for attention to detail Be a strong confident communicator Have a polite and warm telephone manner Good numeracy skills Be adaptable to varying tasks Have a desire and willingness to learn As a Park's Motor Group employee you will receive For you Access to the Company Pension Scheme Colleague Introductory Scheme Industry leading discounts on purchases on new and used cars Death in service benefit For you and your family Discounted Servicing Subsidised car purchase scheme Employee Assistance Programme 24/7 remote GP Medical second opinions Unlimited mental health support Physiotherapy help and advice Savings and discounts on shopping Financial and legal support Wellbeing assistance This is a fantastic opportunity in Park's Motor Group. We can offer genuine scope for development and progression from a Service Advisor position and beyond. If you have the desire to learn and the drive to become a member of our team then we want to hear from you. Why Park's Motor Group? Park's is one of Scotland's largest and most successful motor groups, operating a diverse portfolio of luxury, niche and volume franchises from 80 franchise outlets throughout the UK.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 30, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Salary: £28,000 Location: SuperBike Factory, Crawley Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, weve grown fast and continue to expand rapidly click apply for full job details
Apr 30, 2026
Full time
Salary: £28,000 Location: SuperBike Factory, Crawley Employment Type: Permanent, Full time Who We Are SuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK. Founded in 2010, weve grown fast and continue to expand rapidly click apply for full job details
Service Advisor Wanted at Motus Commercials, the largest DAF Trucks Dealer Group in Europe and Largest independent commercial vehicle dealer group in the UK Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations and aspirations So no matter who you are, what you need or where you're going, Motus Commercials want to be a part of yourfuture. Hours: Week 1 Monday to Friday 07.00am - 16.00pm Week 2 Monday to Friday 09.00am - 18.00pm What's in it for you: 23 days holiday rising to 25 Discounted medical insurance Progression opportunities Onsite Mental Health First Aiders Plus many more extensive company benefits! What are we looking for: High level customer service skills IT literacy Brilliant levels of communication written and verbal Motor trade experience an advantage Enthusiastic, team player, flexible What will you be doing: Dealing with customer queries Manage Service/MOT bookings Liaising with the workshop/customers on the status of vehicles So if you're looking to work for a company who believes it's colleagues truly are its most important asset, who promotes a fully inclusive talent dominated workplace then apply today via our careers page. Address Broadgate, Chadderton, Oldham, Greater Manchester, OL9 9XA Get alerts straight to your inbox for our latest vacancies
Apr 30, 2026
Full time
Service Advisor Wanted at Motus Commercials, the largest DAF Trucks Dealer Group in Europe and Largest independent commercial vehicle dealer group in the UK Here at Motus Commercials we're proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations and aspirations So no matter who you are, what you need or where you're going, Motus Commercials want to be a part of yourfuture. Hours: Week 1 Monday to Friday 07.00am - 16.00pm Week 2 Monday to Friday 09.00am - 18.00pm What's in it for you: 23 days holiday rising to 25 Discounted medical insurance Progression opportunities Onsite Mental Health First Aiders Plus many more extensive company benefits! What are we looking for: High level customer service skills IT literacy Brilliant levels of communication written and verbal Motor trade experience an advantage Enthusiastic, team player, flexible What will you be doing: Dealing with customer queries Manage Service/MOT bookings Liaising with the workshop/customers on the status of vehicles So if you're looking to work for a company who believes it's colleagues truly are its most important asset, who promotes a fully inclusive talent dominated workplace then apply today via our careers page. Address Broadgate, Chadderton, Oldham, Greater Manchester, OL9 9XA Get alerts straight to your inbox for our latest vacancies
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Apr 30, 2026
Full time
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Senior Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance Identify, assess, and mitigate legal risks across the lending lifecycle. Ensure compliance with relevant legislation, regulation, and best practice Contribute to governance frameworks, internal policies, and audit responses. Provide clear and pragmatic legal advice to senior stakeholders. Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement Act as a trusted legal adviser to senior leadership and key business stakeholders. Work collaboratively with Compliance, Risk, Operations, and Customer teams. Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement Drive process improvements and efficiencies within the legal function. Embed consistent standards, strong controls, and high-quality legal outcomes. Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice Experience of drafting and negotiating commercial contracts Ability to identify and communicate legal issues to a non legal audience Strong technical knowledge of conveyancing and mortgage-related legal work. Experience managing or leading legal teams. Strong commercial awareness and ability to provide pragmatic business-focused advice. Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
Apr 30, 2026
Full time
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Our mission is to help over 55's live their later life with freedom and peace of mind. We're committed to achieving this mission by providing innovative, customer-focused lending solutions that meet the unique needs of those aged 55 or over and their families. We are looking for a qualified Senior Solicitor to lead and develop our Group Lending Legal Team. The legal team supports the lending function of our Group providing expert property legal advice, strategic guidance, and operational support across the full end-to-end lifecycle of lifetime mortgage products. The Head of Group Lending Legal Team is a senior leadership role with primary responsibility for overseeing the property and conveyancing related legal aspects of lifetime mortgage lending within more2life, together with the provision of legal oversight on key contracts and commercial arrangements. The role plays a key strategic role in shaping lending policies, managing legal risk and providing oversight and direction on conveyancing related legal issues arising from secured lending activity. The successful candidate will act as the senior legal authority for our lending division, ensuring regulatory compliance, legal risk management, operational excellence, and high-quality technical legal support to the wider business. Main role & responsibilities: As well as leading, mentoring and developing the legal team you will play a key role in providing legal leadership across the full lifetime mortgage cycle. Working closely with Underwriting, Risk, Compliance and Operations teams, you will provide expert legal oversight and strategic support across the business. Origination & Conveyancing Provide senior legal oversight of all legal property conveyancing related aspects of lifetime mortgage lending, Provide expert advice on complex conveyancing matters, including leasehold, title defects, estate rent charges and non-standard property issues, ensure processes align with regulatory requirements, lender policies, and industry standards. Post Completion Support the Servicing team on post completion activity including transfers of equity, part sale of land and service charge arrears Instructing and managing external legal advisors on repossession litigation, providing clear advice to senior stakeholders on risk, progress and outcomes Contract Support Drafting, reviewing and advising on a range of commercial contracts supporting the lending business, with a particular focus on supplier agreements. Providing legal advice on contractual risk, negotiating terms and ensuring agreements align with internal policies and commercial objectives Working with Operations and the Head of Supplier Relationships to support effective supplier onboarding and ongoing contract management Legal Risk & Governance Identify, assess, and mitigate legal risks across the lending lifecycle. Ensure compliance with relevant legislation, regulation, and best practice Contribute to governance frameworks, internal policies, and audit responses. Provide clear and pragmatic legal advice to senior stakeholders. Advise the business on legal risk, policy changes, and legislative developments affecting conveyancing and lifetime mortgage products Stakeholder Engagement Act as a trusted legal adviser to senior leadership and key business stakeholders. Work collaboratively with Compliance, Risk, Operations, and Customer teams. Represent the legal function in internal forums, projects, and change initiatives. Continuous Improvement Drive process improvements and efficiencies within the legal function. Embed consistent standards, strong controls, and high-quality legal outcomes. Support transformation initiatives and growth of the lending business. Ideally, we will be looking for: Qualified Solicitor (England & Wales) with a minimum of 7 years PQE in Residential Property gained either in house or in private practice Experience of drafting and negotiating commercial contracts Ability to identify and communicate legal issues to a non legal audience Strong technical knowledge of conveyancing and mortgage-related legal work. Experience managing or leading legal teams. Strong commercial awareness and ability to provide pragmatic business-focused advice. Experience within lifetime mortgages, equity release or specialist lending is desirable Most of all we look for people who display and work around the core values of our business: Ambitious - to break ground to help our customers enjoy a better retirement. Supportive - relationships are key to everything we do. Personal - going above and beyond to offer exceptional service. Integrity - honest, true and transparent in all of our relationships. Responsive - whatever the challenge we'll deliver the right result. Expert - experts in our field, our thirst for knowledge never stops
As a Self Employment Advisor, you will be working directly with a caseload of customers who have an interest in being Self Employed to help them overcome barriers to self employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets. Salary Range: Non-London = £26,700 - £29,800 Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training) Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments Co-produce effective in-work support plans with participants and employers Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Fully comply with company policies including those for personal data security, safeguarding and health & safety Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Customer focussed with a strong commitment to customer care A strong team player with a positive and flexible approach to work and colleagues Previous Experience of working in a fast paced, target driven environment Previous Experience of delivering services to meet contractual and quality standards Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google Strong communicator - demonstrating an ability to listen, question and build relationships Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers Demonstrable ability to plan and organise workload to meet required targets and deadlines Prior experience of working in a similar role in the Welfare to Work sector is desirable Knowledge of the employability industry is desirable Previous experience of working in a Recruitment Background is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 30, 2026
Full time
As a Self Employment Advisor, you will be working directly with a caseload of customers who have an interest in being Self Employed to help them overcome barriers to self employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets. Salary Range: Non-London = £26,700 - £29,800 Meet personal performance targets and Key Performance Indicators Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching Undertake in-depth assessments using a suite of tools to fully understand a customer's circumstances, preferences and holistic barriers to progression Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training) Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments Co-produce effective in-work support plans with participants and employers Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service Fully comply with company policies including those for personal data security, safeguarding and health & safety Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility. Customer focussed with a strong commitment to customer care A strong team player with a positive and flexible approach to work and colleagues Previous Experience of working in a fast paced, target driven environment Previous Experience of delivering services to meet contractual and quality standards Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams/Zoom/Google Strong communicator - demonstrating an ability to listen, question and build relationships Demonstrable creative problem solving skills and a positive approach to challenging and overcoming any barriers Demonstrable ability to plan and organise workload to meet required targets and deadlines Prior experience of working in a similar role in the Welfare to Work sector is desirable Knowledge of the employability industry is desirable Previous experience of working in a Recruitment Background is desirable EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
