JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Manchester for 6 months. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Your time will be primarily split between Auden Court, Manchester and Sweetbriar House, Shaw. The role requires flexibility to travel between local schemes and provide cover when required. For this reason, a full UK driving licence and access to a personal vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Fixed Term Contract for 6 months, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL
Apr 25, 2026
Full time
JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Manchester for 6 months. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Your time will be primarily split between Auden Court, Manchester and Sweetbriar House, Shaw. The role requires flexibility to travel between local schemes and provide cover when required. For this reason, a full UK driving licence and access to a personal vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Fixed Term Contract for 6 months, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL
JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Cheshire. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Although your main base will be Goddard Court in Crewe, you will also work across our schemes throughout Cheshire. The role requires flexibility to travel between local schemes and provide cover when needed. For this reason, a full UK driving licence and access to your own vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Permanent contract, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL
Apr 25, 2026
Full time
JOB DESCRIPTION About the role Our Independent Living teams support older people living in their own homes by providing a warm and friendly housing management service. We have a new opportunity for an Independent Living Advisor to join our team in Cheshire. This full-time role is ideal for someone passionate about supporting older adults in maintaining their independence and well-being. Reporting to the Independent Living Manager, you will provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities. You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained. Although your main base will be Goddard Court in Crewe, you will also work across our schemes throughout Cheshire. The role requires flexibility to travel between local schemes and provide cover when needed. For this reason, a full UK driving licence and access to your own vehicle are essential. What we are looking for Experience working with older adults, promoting independence and community spirit Strong commitment to Equality and Diversity Adaptable communication skills, especially when explaining technical information Solid administrative and numeracy skills Ability to work independently and as part of a team Excellent verbal and written communication Proficiency in Microsoft Office Full UK driving licence and access to a vehicle What you will get in return Permanent contract, Monday - Friday 9 am - 5 pm Paid mileage: 45p per mile Company sick pay and life assurance (after qualifying period) Up to 9% matched pension contributions Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more Cycle to work scheme Simply Health cashback plan Employee Assistance Programme If you are interested in joining us and would like to apply for this position, please review the role profile to view all the key responsibilities and submit a copy of your CV. Offers are subject to satisfactory onboarding checks. This position will require a basic DBS check, which will be paid for by The Guinness Partnership. TGPCVL
Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Apr 25, 2026
Seasonal
Do you have exceptional Customer Service skills? Do you enjoy speaking with people over the phone and finding the best solution for the customer? Do you love talking cars? Our client is The international market leader in modern motor mobility/leasing solutions and part of the Mercedes-Benz Group From vehicle leasing to fleet solutions and from electrification to contributions to the sharing economy. Through continued growth they are looking to recruit a Customer Support Advisor They are looking for a temp to work a minimum of 6 months Hours Mon to Friday 8.30 -5. (no weekend work) You will always put the customer at the heart of everything you do. Taking ownership and responsibility for providing an outstanding customer experience. This will lead you to building strong external and internal relationships, resulting in customer and business needs not only being met, but exceeded. Providing a proactive approach to handling customer enquiries, along with a personal and team commitment to meeting and exceeding SLAs. Responding and managing through to conclusion all customer queries within agreed KPI s. Following business processes, acknowledging customer feedback, and treating all customers fairly in every respect. Proven relevant data processing experience, with an exceptional level of accuracy and attention to detail when gathering information. An affinity for working in a pressurised fast paced, high energised and changing environment that requires balancing multiple demand to achieve operational tasks, without compromising quality and working to deadlines. Excellent verbal and written communication skills with the ability to communicate well at all levels of the business internally and externally. A flexible mind-set and ability to take on new challenges develop new ways of working and open to working in other areas of the business. This requires a self-motivating quality with the ability to adapt to a flexible office/home working pattern if appropriate.
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 25, 2026
Full time
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Are you enthusiastic, people-focused, and ready to build a career in sales-without the pressure of cold calling? Whether you're starting out or looking to pivot into a client-facing role, this opportunity offers full training, a supportive team, and a clear path to progression. Our client is a friendly, professional, and successful company with a loyal customer base and consistent growth. They've created a new role for a Trainee Sales Advisor to support ongoing projects, manage client relationships, and help grow the business. What You'll Be Doing: Following up on quotes and securing orders with key decision-makers Identifying new opportunities and converting them into enquiries Managing leads from marketing campaigns and turning them into repeat business Supporting customers with product advice and project coordination Using CRM tools and admin support to stay organised and efficient What You'll Learn: Consultative sales and relationship-building techniques Project management and client coordination Product knowledge in specialist sectors How to manage a sales pipeline and grow your own client base What We're Looking For: Customer service or sales experience (any industry welcome) Confident communicator with a proactive attitude Organised, IT-savvy, and eager to learn Team player with strong planning and problem-solving skills What You'll Get: Starting salary £25,000-£28,000 DOE + commission Private healthcare & pension scheme 26 days holiday + bank holidays Full training and career development Supportive team and structured onboarding If you're ready to take the next step in your career and develop your skills in a fast-paced, people-first environment-apply now and start your journey
Apr 25, 2026
Full time
Are you enthusiastic, people-focused, and ready to build a career in sales-without the pressure of cold calling? Whether you're starting out or looking to pivot into a client-facing role, this opportunity offers full training, a supportive team, and a clear path to progression. Our client is a friendly, professional, and successful company with a loyal customer base and consistent growth. They've created a new role for a Trainee Sales Advisor to support ongoing projects, manage client relationships, and help grow the business. What You'll Be Doing: Following up on quotes and securing orders with key decision-makers Identifying new opportunities and converting them into enquiries Managing leads from marketing campaigns and turning them into repeat business Supporting customers with product advice and project coordination Using CRM tools and admin support to stay organised and efficient What You'll Learn: Consultative sales and relationship-building techniques Project management and client coordination Product knowledge in specialist sectors How to manage a sales pipeline and grow your own client base What We're Looking For: Customer service or sales experience (any industry welcome) Confident communicator with a proactive attitude Organised, IT-savvy, and eager to learn Team player with strong planning and problem-solving skills What You'll Get: Starting salary £25,000-£28,000 DOE + commission Private healthcare & pension scheme 26 days holiday + bank holidays Full training and career development Supportive team and structured onboarding If you're ready to take the next step in your career and develop your skills in a fast-paced, people-first environment-apply now and start your journey
Are you looking to be part of a global genetics organisation? This is an opportunity to get in on the ground floor and have a real say in how the company grow their UK presence. Do you bring hands-on experience in beef or dairy cattle, combined with either proven sales ability or a strong desire to develop in a commercial role? This breeding advisor role offers you a chance to be part of a growing UK work force and where there is growth, there is opportunity. You will be getting out on farm, face to face with farmers and advising them on how to optimise herd performance and health. In this organisation, your voice would be heard. From getting to know everyone in the organisation to having a say in terms of which bulls the company keeps for breeding. Key responsibilities: • Understanding what products that are offered can help the herd • Provide expert guidance on genetic planning • Identifying areas for growth in both herd performance and nutrition • Understand a herd's performance and breeding goals • advise on strategies best suited for the herd's goal • Build relationships with your customer base Desirable Skillset Includes: • Practical experience and knowledge of dairy or beef cattle • Ability to understand and build trust with farmers • A passion for animal genetics and farm success • Ability to convey technical information • Sales experience or the hunger to sell • Full driving licence What you will receive: • Salary dependant on experience • Lucrative commission and bonus scheme • Opportunity for growth • Having a voice when it comes to best practice To apply: If this role is of interest and you would like more information, please call George Clayton on or email me at De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
Apr 25, 2026
Full time
Are you looking to be part of a global genetics organisation? This is an opportunity to get in on the ground floor and have a real say in how the company grow their UK presence. Do you bring hands-on experience in beef or dairy cattle, combined with either proven sales ability or a strong desire to develop in a commercial role? This breeding advisor role offers you a chance to be part of a growing UK work force and where there is growth, there is opportunity. You will be getting out on farm, face to face with farmers and advising them on how to optimise herd performance and health. In this organisation, your voice would be heard. From getting to know everyone in the organisation to having a say in terms of which bulls the company keeps for breeding. Key responsibilities: • Understanding what products that are offered can help the herd • Provide expert guidance on genetic planning • Identifying areas for growth in both herd performance and nutrition • Understand a herd's performance and breeding goals • advise on strategies best suited for the herd's goal • Build relationships with your customer base Desirable Skillset Includes: • Practical experience and knowledge of dairy or beef cattle • Ability to understand and build trust with farmers • A passion for animal genetics and farm success • Ability to convey technical information • Sales experience or the hunger to sell • Full driving licence What you will receive: • Salary dependant on experience • Lucrative commission and bonus scheme • Opportunity for growth • Having a voice when it comes to best practice To apply: If this role is of interest and you would like more information, please call George Clayton on or email me at De Lacy Executive Recruitment will upload your CV to our database and retain some data about you in order to process your application. More information about our processing activities can be found at Please be assured that all contact is treated in complete confidence and your details will not be passed to a third party without your prior permission.
A leading technology and advisory firm in Greater London is seeking a Customer Success Manager to join its dynamic team. This role focuses on delivering exceptional onboarding experiences and managing a portfolio of scaled accounts through AI-driven engagement strategies. The ideal candidate will have proven experience in B2B SaaS customer success and possess strong analytical and relationship-building skills. The company offers a supportive culture with various perks, including a personal performance bonus and health coverage.
Apr 25, 2026
Full time
A leading technology and advisory firm in Greater London is seeking a Customer Success Manager to join its dynamic team. This role focuses on delivering exceptional onboarding experiences and managing a portfolio of scaled accounts through AI-driven engagement strategies. The ideal candidate will have proven experience in B2B SaaS customer success and possess strong analytical and relationship-building skills. The company offers a supportive culture with various perks, including a personal performance bonus and health coverage.
Aftersales & Repair Advisor Cycling Surrey Quays (Hybrid) Up to £28,000 + Bonus Are you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer. We are looking for a customer-focused Aftersales & Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry. This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving. What's in it for you: Salary up to £28,000 plus performance bonus Hybrid working (2 to 3 days in the office) Career development and ongoing training Staff discounts and wider retail perks Collaborative and supportive team environment What you will be doing: Providing remote customer service and technical support to customers and stores Handling aftersales, service and repair queries via email and phone Offering practical bicycle repair guidance and troubleshooting support Helping reduce product waste by promoting sustainable repair options Identifying cost-effective solutions that benefit both the customer and the business Building strong relationships with stores and internal teams Continuously developing your product and technical knowledge across cycling equipment What we are looking for: A genuine passion for cycling or the bike industry Experience in customer service, technical support, service advisor or retail support roles (desirable) Strong written and verbal communication skills Confidence using email, IT systems and digital platforms A proactive, solution-focused mindset Ability to work independently and manage your time effectively A positive attitude and willingness to learn This role is ideal for someone who may not have extensive mechanical experience but has strong customer service skills, an interest in bicycle repair, and enjoys technical troubleshooting. Ready to start your next journey? Apply today! Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35956
Apr 25, 2026
Full time
Aftersales & Repair Advisor Cycling Surrey Quays (Hybrid) Up to £28,000 + Bonus Are you passionate about cycling and enjoy solving problems? This is a great opportunity to turn your interest in bikes into a rewarding career with a global sports retailer. We are looking for a customer-focused Aftersales & Repair Advisor / Technical Support Advisor to support customers and stores with aftersales, service and repair guidance within the cycling industry. This is a great opportunity for someone with a passion for cycling, strong communication skills, and an interest in technical problem solving. What's in it for you: Salary up to £28,000 plus performance bonus Hybrid working (2 to 3 days in the office) Career development and ongoing training Staff discounts and wider retail perks Collaborative and supportive team environment What you will be doing: Providing remote customer service and technical support to customers and stores Handling aftersales, service and repair queries via email and phone Offering practical bicycle repair guidance and troubleshooting support Helping reduce product waste by promoting sustainable repair options Identifying cost-effective solutions that benefit both the customer and the business Building strong relationships with stores and internal teams Continuously developing your product and technical knowledge across cycling equipment What we are looking for: A genuine passion for cycling or the bike industry Experience in customer service, technical support, service advisor or retail support roles (desirable) Strong written and verbal communication skills Confidence using email, IT systems and digital platforms A proactive, solution-focused mindset Ability to work independently and manage your time effectively A positive attitude and willingness to learn This role is ideal for someone who may not have extensive mechanical experience but has strong customer service skills, an interest in bicycle repair, and enjoys technical troubleshooting. Ready to start your next journey? Apply today! Zachary Daniels is a Niche, National & International Recruitment Consultancy. BH35956
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37.5 hours er week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Apr 25, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Dutch-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 37.5 hours er week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Temp of the Month - vouchers! Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Dutch, written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Beauty Advisor Bluewater Part Time Up to £13.50ph + Commission Zachary Daniels Retail Recruitment are recruiting in Bluewater within a prestigious department store for a global beauty brand, now seeking a part time Beauty Advisor to join the team. You will have experience working in a fast-paced beauty retail environment. This role is 30hrs over 4 days weekly. As a Beauty Advisor you will enjoy driving sales, traffic stopping and building relationships with clients, along with providing expert product advice and recommendations and performing facial treatments. Benefits we offer our Beauty Advisor: Salary up to £13.50ph % of commission based on every individual sale Generous product discount Uniform provided Product Allocation Birthday gift and so much more Responsibilities as a Beauty Advisor: Performing facial treatments Customer service - Engage with customers and deliver an exceptional experience, whilst building long term relationships. Product knowledge - Stay up-to-date with the latest beauty trends, and ingredients to offer informed guidance and foster brand loyalty. Sales & Targets - Meet or exceed sales targets by promoting upsell and cross-sell opportunities while maintaining a high level of customer satisfaction. Brand Ambassadorship - Represent the brand with professionalism, embodying its values and commitment to quality and luxury. What we're looking for in a Beauty Advisor: Confidence and engaging personality Experience working within a Luxury beauty retail environment Beauty Therapy NVQ level 2 qualified. Confident performing facials Strong sales experience Enthusiastic and results driven If you're passionate about beauty, skincare and customer service then this job is definitely for you! BH35285
Apr 25, 2026
Full time
Beauty Advisor Bluewater Part Time Up to £13.50ph + Commission Zachary Daniels Retail Recruitment are recruiting in Bluewater within a prestigious department store for a global beauty brand, now seeking a part time Beauty Advisor to join the team. You will have experience working in a fast-paced beauty retail environment. This role is 30hrs over 4 days weekly. As a Beauty Advisor you will enjoy driving sales, traffic stopping and building relationships with clients, along with providing expert product advice and recommendations and performing facial treatments. Benefits we offer our Beauty Advisor: Salary up to £13.50ph % of commission based on every individual sale Generous product discount Uniform provided Product Allocation Birthday gift and so much more Responsibilities as a Beauty Advisor: Performing facial treatments Customer service - Engage with customers and deliver an exceptional experience, whilst building long term relationships. Product knowledge - Stay up-to-date with the latest beauty trends, and ingredients to offer informed guidance and foster brand loyalty. Sales & Targets - Meet or exceed sales targets by promoting upsell and cross-sell opportunities while maintaining a high level of customer satisfaction. Brand Ambassadorship - Represent the brand with professionalism, embodying its values and commitment to quality and luxury. What we're looking for in a Beauty Advisor: Confidence and engaging personality Experience working within a Luxury beauty retail environment Beauty Therapy NVQ level 2 qualified. Confident performing facials Strong sales experience Enthusiastic and results driven If you're passionate about beauty, skincare and customer service then this job is definitely for you! BH35285
Gleeson Recruitment Group are working in an exclusive partnership with a leading manufacturing company based in Wolverhampton, who are looking to appoint a Finance Business Partner. With a strong presence in the market and a commitment to innovation, quality, and customer satisfaction, this business has established itself as a trusted industry leader. As a Finance Business Partner, you will play a crucial role in supporting the financial decision-making process within this manufacturing business. You will work closely with various stakeholders, including senior management, department heads, and operational teams, to provide strategic financial guidance, analysis, and insights. Your responsibilities will include: Collaborating with department heads to develop and maintain accurate financial forecasts, budgets, and business plans. Providing financial analysis, insights, and recommendations to support operational and strategic decision-making. Monitoring key performance indicators (KPIs) and financial metrics, identifying trends, and proactively highlighting areas for improvement. Conducting variance analysis and investigating the underlying causes of deviations from budgeted/forecasted figures. Developing and implementing financial models, tools, and processes to streamline reporting and enhance decision-making. Assessing investment opportunities, conducting financial feasibility studies, and supporting the evaluation of capital expenditure projects. Supporting the monthly, quarterly, and annual financial closing processes, including the preparation of financial statements and management reports. Collaborating with the finance team to ensure compliance with accounting standards, internal controls, and statutory regulations. Building strong relationships with internal stakeholders, providing financial guidance, and acting as a trusted advisor. Qualifications and Experience: A relevant accountancy qualification (e.g., ACCA, CIMA, or ACA) is imperative. Proven experience as a Finance Business Partner or a similar role within the manufacturing industry. In-depth knowledge of financial analysis, budgeting, forecasting, and management accounting principles. Strong analytical skills with the ability to interpret complex financial data and provide actionable insights. Excellent communication and interpersonal skills to effectively collaborate with stakeholders at various levels. Advanced proficiency in financial modeling, Excel, and other relevant financial software. Solid understanding of manufacturing operations and familiarity with cost accounting principles. Experience with ERP systems (e.g., SAP) is preferred. Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 25, 2026
Full time
Gleeson Recruitment Group are working in an exclusive partnership with a leading manufacturing company based in Wolverhampton, who are looking to appoint a Finance Business Partner. With a strong presence in the market and a commitment to innovation, quality, and customer satisfaction, this business has established itself as a trusted industry leader. As a Finance Business Partner, you will play a crucial role in supporting the financial decision-making process within this manufacturing business. You will work closely with various stakeholders, including senior management, department heads, and operational teams, to provide strategic financial guidance, analysis, and insights. Your responsibilities will include: Collaborating with department heads to develop and maintain accurate financial forecasts, budgets, and business plans. Providing financial analysis, insights, and recommendations to support operational and strategic decision-making. Monitoring key performance indicators (KPIs) and financial metrics, identifying trends, and proactively highlighting areas for improvement. Conducting variance analysis and investigating the underlying causes of deviations from budgeted/forecasted figures. Developing and implementing financial models, tools, and processes to streamline reporting and enhance decision-making. Assessing investment opportunities, conducting financial feasibility studies, and supporting the evaluation of capital expenditure projects. Supporting the monthly, quarterly, and annual financial closing processes, including the preparation of financial statements and management reports. Collaborating with the finance team to ensure compliance with accounting standards, internal controls, and statutory regulations. Building strong relationships with internal stakeholders, providing financial guidance, and acting as a trusted advisor. Qualifications and Experience: A relevant accountancy qualification (e.g., ACCA, CIMA, or ACA) is imperative. Proven experience as a Finance Business Partner or a similar role within the manufacturing industry. In-depth knowledge of financial analysis, budgeting, forecasting, and management accounting principles. Strong analytical skills with the ability to interpret complex financial data and provide actionable insights. Excellent communication and interpersonal skills to effectively collaborate with stakeholders at various levels. Advanced proficiency in financial modeling, Excel, and other relevant financial software. Solid understanding of manufacturing operations and familiarity with cost accounting principles. Experience with ERP systems (e.g., SAP) is preferred. Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Your new company A world leading specialist insurance organisation with over 350 years of history with over 200 territories served and 57bn in gross premiums. They are looking to bring in a Senior Manager to join their growing innovation hub focusing on new ideas, emerging technologies and market-wide transformation. Your new role A Senior Product Innovation Manager is required to join the team to translate innovation activity (sprints, POC's, discovery work, consulting engagements) into commercial, scalable market outcomes. The Senior Product Innovation Manager will drive a unified, consistent innovation and product development framework and ensure the market receives high quality, commercially relevant support to bring new products and solutions to life. The Senior Product Innovation Manager will build strategic relationships across the innovation ecosystem to bring new opportunities and insights into the marketplace. This will include contributing to long term roadmap planning, ensuring activity supports corporate strategy and market innovation needs. The Senior Product Innovation Manager will also act as a senior advisor on innovation methodology, market challenges, product strategy and commercial pathways. The role holder will also provide strong people leadership to a growing team (min of 3). This will include setting clear priorities, offering coaching and development and fostering a high performance, inclusive and psychologically safe culture. They will also ensure high standards of operational discipline, including clear planning, documentation and governance, and will uphold consistency and quality across consulting, springs and partnership engagements. What you'll need to succeed Strong experience of Product Innovation Good knowledge of a variety of product development frameworks, including design thinking, Lean and other traditional frameworks Leadership experience - ability to coach, mentor, train a team of Innovation Analysts Customer-facing skills - ability to gather customer insights and make evidence-based decisions Experience of running pilots and POC's Knowledge of the Insurance industry is nice to have What you'll get in return Competitive basic salary of 100K Variety of other benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 25, 2026
Contractor
Your new company A world leading specialist insurance organisation with over 350 years of history with over 200 territories served and 57bn in gross premiums. They are looking to bring in a Senior Manager to join their growing innovation hub focusing on new ideas, emerging technologies and market-wide transformation. Your new role A Senior Product Innovation Manager is required to join the team to translate innovation activity (sprints, POC's, discovery work, consulting engagements) into commercial, scalable market outcomes. The Senior Product Innovation Manager will drive a unified, consistent innovation and product development framework and ensure the market receives high quality, commercially relevant support to bring new products and solutions to life. The Senior Product Innovation Manager will build strategic relationships across the innovation ecosystem to bring new opportunities and insights into the marketplace. This will include contributing to long term roadmap planning, ensuring activity supports corporate strategy and market innovation needs. The Senior Product Innovation Manager will also act as a senior advisor on innovation methodology, market challenges, product strategy and commercial pathways. The role holder will also provide strong people leadership to a growing team (min of 3). This will include setting clear priorities, offering coaching and development and fostering a high performance, inclusive and psychologically safe culture. They will also ensure high standards of operational discipline, including clear planning, documentation and governance, and will uphold consistency and quality across consulting, springs and partnership engagements. What you'll need to succeed Strong experience of Product Innovation Good knowledge of a variety of product development frameworks, including design thinking, Lean and other traditional frameworks Leadership experience - ability to coach, mentor, train a team of Innovation Analysts Customer-facing skills - ability to gather customer insights and make evidence-based decisions Experience of running pilots and POC's Knowledge of the Insurance industry is nice to have What you'll get in return Competitive basic salary of 100K Variety of other benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries via both telephone and email Manage a shared inbox Process customer orders Provide updates on stock price and availability Work in partnership with customers and stakeholders to resolve issues Run daily and weekly reports on stock and order to delivery speeds Candidate requirements: Must be fluent in Danish AND either Norwegian, Swedish or Finnish Strong communication skills Excellent relationship building skills Professional and adaptable Commutable distance to Watford and hold UK Rights to Work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 25, 2026
Seasonal
Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries via both telephone and email Manage a shared inbox Process customer orders Provide updates on stock price and availability Work in partnership with customers and stakeholders to resolve issues Run daily and weekly reports on stock and order to delivery speeds Candidate requirements: Must be fluent in Danish AND either Norwegian, Swedish or Finnish Strong communication skills Excellent relationship building skills Professional and adaptable Commutable distance to Watford and hold UK Rights to Work Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Apr 25, 2026
Full time
As a Customer Success Manager, you will act as a trusted advisor to enterprise finance leaders, owning executive relationships and ensuring Sidetrade's AI solutions deliver measurable business value-from cash acceleration to process optimization-driving renewals, expansion, and long-term partnership. What you'll be doing Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level. Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change. Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk). Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives. Facilitate executive business reviews, customer innovation workshops and value realization sessions. Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative. Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases. Proactively identify adoption risks and growth opportunities using customer health data and AI insights. What you'll bring 7+ years of experience in a consulting, advisory, or transformation role within Order to Cash, Working Capital, or Finance Transformation. Proven experience working with enterprise clients in complex, multi-stakeholder environments. Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers. Demonstrated ability to quantify business value and ROI for senior finance stakeholders. Business & consulting skills. Strong business acumen with the ability to connect technology to financial outcomes. Executive-level communication and storytelling skills (written, verbal, and presentation). Comfortable operating as a trusted advisor, challenging customers when needed. Experience managing multiple initiatives simultaneously in a fast-paced environment. Technology & AI mindset. Strong interest in AI, analytics and automation applied to finance processes. Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon. Experience working with SaaS, data-driven or AI-enabled platforms preferred. Bachelor's or Master's degree in Finance, Business, Economics or related field. Willingness to travel occasionally to customer sites. Benefits & Location Office based in the heart of London city centre. Hybrid work model - a flexible mix of in-office and remote days. Great culture - active Social Club organizing regular team events and activities. Health & wellness - medical coverage, life insurance, and other wellness programs. Time off - competitive paid holidays plus public holidays. Career growth & compensation - competitive salary, equal opportunities, learning & mentorship programs, and advancement support. We're committed to providing a welcoming and inclusive experience for every candidate.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy. About the Role: Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services Fluency in French and English is required; additional languages are a plus About You: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort What We Offer: A chance to be part of a company recognized for its commitment to social impact Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare) Competitive compensation, including stock options 25 days of annual leave plus RTT days Meal vouchers provided through Swile Medical, disability, and life insurance covered through Via There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Apr 25, 2026
Full time
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners in Western Europe, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio operating with a high degree of autonomy. About the Role: Own the success of transportation systems in your partners' cities, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor to partners, translating their needs into concrete service improvements and revenue opportunities using Via's full platform, including Citymapper, to make the case for better transit Build deep, long-term relationships with partners by identifying pain points, providing solutions, and recognising opportunities for service growth Analyse service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Advocate internally for your partners, championing new products and capabilities that expand the size and scope of their services Fluency in French and English is required; additional languages are a plus About You: 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort What We Offer: A chance to be part of a company recognized for its commitment to social impact Hybrid working and a beautiful office in the heart of Paris (Saint-Lazare) Competitive compensation, including stock options 25 days of annual leave plus RTT days Meal vouchers provided through Swile Medical, disability, and life insurance covered through Via There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Hungarian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Hungarian written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Apr 24, 2026
Contractor
Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multi-lingual team within their modern service office in Peterborough. We are seeking Hungarian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 What s on offer: Competitive pay Overtime available (time and half) Full training provided Weekly pay Opportunity to progress within a growing IT team Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we re looking for: Fluent in English and Hungarian written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical in approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for then please apply today or call (phone number removed) for more information INDPB
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role With our global headquarters in London, this role offers the opportunity to work in our central finance function based out of Hull. The role reports to the Group s Head of Tax and Treasury and is ideal for someone looking for a new challenge with an international remit. The role offers a flexible working pattern (with the ability to partially work from home) and part time applicants will be considered. What you ll be doing Overseeing external UK VAT compliance, including reviewing the Group s quarterly VAT returns Evaluating the Group s recent transition to Making Tax Digital for VAT and identifying efficiencies in the VAT return preparation process Overseeing global indirect tax compliance through liaison with internal stakeholders and external advisors Responding to operational tax queries from both internal and external stakeholders Continually monitoring developments with respect to indirect tax rules and overseeing any required changes to the Group s billing systems to maintain compliance Ownership of the Group s indirect tax balance sheet reconciliations including development of overall process Reviewing and testing the Group s VAT control environment as part of a process of continuous improvement Providing tax support for M&A related activities and project work as required Acting as a key liaison with external auditors for indirect tax matters The role also offers the opportunity to continually develop as a tax professional through supporting the Group s Head of Tax in other areas of taxation. What we re looking for CTA or ACA qualified Strong stakeholder management skills Desire to develop tax skillset though autonomous research Ability to respond positively to changing business issues A motivated, tenacious, and driven attitude with the ability to suggest and implement process improvements Ability to work to tight deadlines and complete work to a high standard under pressure In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Apr 24, 2026
Full time
Who we are GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world s largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers. Why join GlobalData? GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world s trusted source of strategic industry intelligence. Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it s the collaboration of our teams that have shaped our success and will continue to do so in the future. The role With our global headquarters in London, this role offers the opportunity to work in our central finance function based out of Hull. The role reports to the Group s Head of Tax and Treasury and is ideal for someone looking for a new challenge with an international remit. The role offers a flexible working pattern (with the ability to partially work from home) and part time applicants will be considered. What you ll be doing Overseeing external UK VAT compliance, including reviewing the Group s quarterly VAT returns Evaluating the Group s recent transition to Making Tax Digital for VAT and identifying efficiencies in the VAT return preparation process Overseeing global indirect tax compliance through liaison with internal stakeholders and external advisors Responding to operational tax queries from both internal and external stakeholders Continually monitoring developments with respect to indirect tax rules and overseeing any required changes to the Group s billing systems to maintain compliance Ownership of the Group s indirect tax balance sheet reconciliations including development of overall process Reviewing and testing the Group s VAT control environment as part of a process of continuous improvement Providing tax support for M&A related activities and project work as required Acting as a key liaison with external auditors for indirect tax matters The role also offers the opportunity to continually develop as a tax professional through supporting the Group s Head of Tax in other areas of taxation. What we re looking for CTA or ACA qualified Strong stakeholder management skills Desire to develop tax skillset though autonomous research Ability to respond positively to changing business issues A motivated, tenacious, and driven attitude with the ability to suggest and implement process improvements Ability to work to tight deadlines and complete work to a high standard under pressure In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit (url removed) GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We are seeking a dedicated and professional Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within Customer Service will be advantageous. Duties Respond promptly and effectively to customer enquiries via phone, email and mobile. Provide accurate information regarding our services, ensuring customer needs are fully understood. Utilise our CRM system to log interactions, update customer records, and track service requests efficiently. Analyse customer data to identify trends or issues, contributing to continuous service improvement. Collaborate with internal teams to resolve complex queries and escalate issues when necessary. Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients. Experience Proven experience in a customer service role Familiarity with Customer Relationship Management (CRM) systems. Strong communication skills, both written and verbal, with the ability to explain complex information clearly. Analytical skills to interpret data and identify actionable insights. Ability to work effectively under pressure whilst maintaining attention to detail.
Apr 24, 2026
Full time
We are seeking a dedicated and professional Customer Service Advisor to join our dynamic team. This role offers an excellent opportunity to develop your skills, providing vital support to our clients and ensuring a high standard of service delivery. The ideal candidate will possess strong communication skills, be customer-focused, and comfortable working in a fast-paced environment. Previous experience within Customer Service will be advantageous. Duties Respond promptly and effectively to customer enquiries via phone, email and mobile. Provide accurate information regarding our services, ensuring customer needs are fully understood. Utilise our CRM system to log interactions, update customer records, and track service requests efficiently. Analyse customer data to identify trends or issues, contributing to continuous service improvement. Collaborate with internal teams to resolve complex queries and escalate issues when necessary. Maintain a professional and courteous demeanour at all times, fostering positive relationships with clients. Experience Proven experience in a customer service role Familiarity with Customer Relationship Management (CRM) systems. Strong communication skills, both written and verbal, with the ability to explain complex information clearly. Analytical skills to interpret data and identify actionable insights. Ability to work effectively under pressure whilst maintaining attention to detail.
Restart Scheme - Employment Advisor Location: Margate Salary: £24,500-£26,500 depending on experience Vacancy Type: Permanent About the Role We are seeking a passionate and driven individual to coach and prepare learners, job seekers, clients, and individuals (including those from challenging backgrounds such as ex-offenders or NEET participants) for the world of work. This role focuses on supporting individuals into sustainable employment, apprenticeships, and meaningful career pathways. You will deliver high-quality, end-to-end employability support, including information, advice, and guidance aligned with recognised frameworks such as the Matrix and Gatsby Standards. From initial onboarding and assessment through to job placement and in-work support, you will play a key role in transforming lives and improving career outcomes. The role involves both one-to-one and group coaching, helping individuals build confidence, resilience, and the skills required to succeed. You will support learners with CV writing, job applications, interview preparation, and job searching using relevant digital tools and platforms. You will work closely with employers, colleagues, and external partners to identify opportunities, match candidates to roles, and ensure successful progression into employment or apprenticeships. Maintaining strong relationships and delivering excellent customer service will be central to your success. In addition, you will manage a caseload effectively, maintain accurate records using case management systems, meet performance targets and KPIs, and ensure full compliance with safeguarding, health and safety, and contractual requirements. About You You are an enthusiastic, motivated, and empathetic individual with a genuine passion for helping others succeed. You have experience delivering high-quality employability support, including CV writing, job search, and interview preparation, particularly for individuals facing barriers to employment. You are confident in coaching both individuals and groups, with the ability to inspire, motivate, and build self-confidence in others. You understand how to identify a person s strengths and align them with suitable job or apprenticeship opportunities, using a strengths-based approach. You have experience engaging with employers, arranging interviews, and gathering feedback to improve outcomes for learners. You are skilled in supporting individuals into employment and ensuring they sustain their roles through ongoing engagement and support. Ideally, you have knowledge of the social enterprise sector and an understanding of offender services or substance misuse/recovery environments. You are highly organised, able to manage a busy caseload, prioritise effectively, and meet deadlines. You are comfortable using ICT systems and digital tools, and you produce accurate, high-quality reports. With excellent communication and interpersonal skills, you build trust easily, put people at ease, and maintain a positive, can-do attitude. You are persuasive, persistent, patient, and able to perform well under pressure while maintaining professionalism at all times. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
Apr 24, 2026
Full time
Restart Scheme - Employment Advisor Location: Margate Salary: £24,500-£26,500 depending on experience Vacancy Type: Permanent About the Role We are seeking a passionate and driven individual to coach and prepare learners, job seekers, clients, and individuals (including those from challenging backgrounds such as ex-offenders or NEET participants) for the world of work. This role focuses on supporting individuals into sustainable employment, apprenticeships, and meaningful career pathways. You will deliver high-quality, end-to-end employability support, including information, advice, and guidance aligned with recognised frameworks such as the Matrix and Gatsby Standards. From initial onboarding and assessment through to job placement and in-work support, you will play a key role in transforming lives and improving career outcomes. The role involves both one-to-one and group coaching, helping individuals build confidence, resilience, and the skills required to succeed. You will support learners with CV writing, job applications, interview preparation, and job searching using relevant digital tools and platforms. You will work closely with employers, colleagues, and external partners to identify opportunities, match candidates to roles, and ensure successful progression into employment or apprenticeships. Maintaining strong relationships and delivering excellent customer service will be central to your success. In addition, you will manage a caseload effectively, maintain accurate records using case management systems, meet performance targets and KPIs, and ensure full compliance with safeguarding, health and safety, and contractual requirements. About You You are an enthusiastic, motivated, and empathetic individual with a genuine passion for helping others succeed. You have experience delivering high-quality employability support, including CV writing, job search, and interview preparation, particularly for individuals facing barriers to employment. You are confident in coaching both individuals and groups, with the ability to inspire, motivate, and build self-confidence in others. You understand how to identify a person s strengths and align them with suitable job or apprenticeship opportunities, using a strengths-based approach. You have experience engaging with employers, arranging interviews, and gathering feedback to improve outcomes for learners. You are skilled in supporting individuals into employment and ensuring they sustain their roles through ongoing engagement and support. Ideally, you have knowledge of the social enterprise sector and an understanding of offender services or substance misuse/recovery environments. You are highly organised, able to manage a busy caseload, prioritise effectively, and meet deadlines. You are comfortable using ICT systems and digital tools, and you produce accurate, high-quality reports. With excellent communication and interpersonal skills, you build trust easily, put people at ease, and maintain a positive, can-do attitude. You are persuasive, persistent, patient, and able to perform well under pressure while maintaining professionalism at all times. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application.
We're on the hunt for an Associate Director with a passion for driving successful delivery of complex data projects. If you have a clear and unbridled passion for data and tech, for getting the job done and thrive on tackling exciting challenges in the world of data and technology, then this may well be the role for you! The TeamWe're Intuita - a fast-growing consultancy that's making waves in both the consultancy and technology space. With our ambitious goals for future growth as we join forces with FSP Consulting for 2026, we are looking for talented individuals to complement the team of experts we already have working across our business, becoming a pivotal part of our journey, to not just meet but continuously exceed our client expectations!Interested? Read on for the Job Spec! The RoleAs an Associate Director - Analytics, you will play a pivotal leadership role within Intuita's analytics practice. We are looking for a rounded and experienced data professional who has proven success of delivering successful and innovative data projects. Our culture is vital at Intuita and you will be someone who values operating in a team environment and enjoys supporting the development of people.Crucially we will prioritize and are ideally seeking those from the following industries: Telco, Financial Services (ideally insurance, banking and pensions) and Healthcare and /or Life Science.You will be responsible for shaping analytics and data science solutions for key clients, leading high-performing consulting teams, and driving the commercial growth of our analytics offering. This role combines deep analytical expertise with data science experience, strong stakeholder management, and a passion for developing people.Your leadership mentality will demonstrate proactive, growth-oriented approach, continually pushing for improved ways of working, innovation, and performance. Your personality traits will aid an energising and supportive environment where people feel stretched, motivated, and valued. You will collaborate closely with other capability leads to shape integrated, cross-functional solutions that bring the best of Intuita to our clients. You will play an active role in influencing internal decisions around practice strategy, resourcing, delivery models, and capability development - ensuring that the analytics capability is well-positioned, scalable, and aligned with the wider business vision. This combined leadership role will see you contribute not only to client success, but to the evolution of Intuita's culture, operating model, and long-term capability growth Your Key ResponsibilitiesClient Engagement & Delivery The Associate Director will serve as a trusted advisor to clients, leading end-to-end analytics projects from scoping through delivery. This includes understanding client business challenges, designing analytical approaches, overseeing execution, and presenting insights to senior stakeholders. You'll be responsible for ensuring high-quality deliverables that drive measurable business impact. Importantly, your personality is vital with a variety of skills needed to foster relationships, build trust, manage client challenge, generate innovation and support delivery from internal teams.Technical Leadership You'll guide teams in applying advanced analytical techniques including statistical modelling, predictive analytics, machine learning, and presentation of impactful insight. This involves designing analytical solutions, ensuring methodological rigor, and translating complex technical concepts into actionable business insight and recommendations.Team Development As a senior leader within the analytics practice, you'll mentor analysts and senior analysts, providing technical guidance and professional development. You'll foster a culture of continuous learning and analytical excellence while helping team members grow their consulting and technical skills. Set ambitious standards for delivery quality and consultant performance, fostering a culture of proactivity, ownership, and excellence. Motivate teams through clarity, constructive challenge, and high expectations, enabling individuals to exceed their perceived potentialBusiness Development/Commercial Management You'll contribute to practice growth by identifying opportunities within existing client relationships, supporting proposal development, and participating in new business pitches. Your deep analytical expertise and industry knowledge will help shape compelling solutions for prospective clients. You will have the capability to be seen as a trusted partner who can advise on problems, challenges or opportunities.You will also easily translate across clients, adapting team development across multiple sectors and levels of data maturity. You will be experienced, and demonstrate capability, in managing commercial relationships, identifying new opportunities and maximising revenue from existing client relationships Practice Building Beyond client work, you'll help strengthen Intuita's analytics capabilities by developing methodologies, building intellectual capital, and staying current with emerging trends in data science and analytics.Your Skills & Experience:What we'd see as pretty Essential:Significant experience in analytics consulting, a client-facing analytics role or leading a data analytics capability.Strong background in digital, marketing, or customer analytics.Proven ability to engage and influence senior stakeholders.Experience of delivering compelling analytics across a variety of sectors.Experience leading teams and managing complex analytics programmes.Excellent communication skills with the ability to simplify complex concepts.Flexibility - the ability to step into a variety of situations and contribute to successful delivery. Adaptability with the desire to be part of a successful team.Personable, someone who wants to create and sustain a collaborative and supportive team environment. What we'd find Desirable:Experience with tools such as, BigQuery, Snowflake, Databricks, SQL, Python/R, or BI platforms (eg Power BI, Tableau).Experience with experimentation, attribution modelling, or advanced statistical techniques.Background in developing and implementing data strategy and or data transformation programmes. - but if you don't fit these exactly and are interested in working for us, get in touch anyway - we hire people, not job specs! What's in it for you?
Apr 24, 2026
Full time
We're on the hunt for an Associate Director with a passion for driving successful delivery of complex data projects. If you have a clear and unbridled passion for data and tech, for getting the job done and thrive on tackling exciting challenges in the world of data and technology, then this may well be the role for you! The TeamWe're Intuita - a fast-growing consultancy that's making waves in both the consultancy and technology space. With our ambitious goals for future growth as we join forces with FSP Consulting for 2026, we are looking for talented individuals to complement the team of experts we already have working across our business, becoming a pivotal part of our journey, to not just meet but continuously exceed our client expectations!Interested? Read on for the Job Spec! The RoleAs an Associate Director - Analytics, you will play a pivotal leadership role within Intuita's analytics practice. We are looking for a rounded and experienced data professional who has proven success of delivering successful and innovative data projects. Our culture is vital at Intuita and you will be someone who values operating in a team environment and enjoys supporting the development of people.Crucially we will prioritize and are ideally seeking those from the following industries: Telco, Financial Services (ideally insurance, banking and pensions) and Healthcare and /or Life Science.You will be responsible for shaping analytics and data science solutions for key clients, leading high-performing consulting teams, and driving the commercial growth of our analytics offering. This role combines deep analytical expertise with data science experience, strong stakeholder management, and a passion for developing people.Your leadership mentality will demonstrate proactive, growth-oriented approach, continually pushing for improved ways of working, innovation, and performance. Your personality traits will aid an energising and supportive environment where people feel stretched, motivated, and valued. You will collaborate closely with other capability leads to shape integrated, cross-functional solutions that bring the best of Intuita to our clients. You will play an active role in influencing internal decisions around practice strategy, resourcing, delivery models, and capability development - ensuring that the analytics capability is well-positioned, scalable, and aligned with the wider business vision. This combined leadership role will see you contribute not only to client success, but to the evolution of Intuita's culture, operating model, and long-term capability growth Your Key ResponsibilitiesClient Engagement & Delivery The Associate Director will serve as a trusted advisor to clients, leading end-to-end analytics projects from scoping through delivery. This includes understanding client business challenges, designing analytical approaches, overseeing execution, and presenting insights to senior stakeholders. You'll be responsible for ensuring high-quality deliverables that drive measurable business impact. Importantly, your personality is vital with a variety of skills needed to foster relationships, build trust, manage client challenge, generate innovation and support delivery from internal teams.Technical Leadership You'll guide teams in applying advanced analytical techniques including statistical modelling, predictive analytics, machine learning, and presentation of impactful insight. This involves designing analytical solutions, ensuring methodological rigor, and translating complex technical concepts into actionable business insight and recommendations.Team Development As a senior leader within the analytics practice, you'll mentor analysts and senior analysts, providing technical guidance and professional development. You'll foster a culture of continuous learning and analytical excellence while helping team members grow their consulting and technical skills. Set ambitious standards for delivery quality and consultant performance, fostering a culture of proactivity, ownership, and excellence. Motivate teams through clarity, constructive challenge, and high expectations, enabling individuals to exceed their perceived potentialBusiness Development/Commercial Management You'll contribute to practice growth by identifying opportunities within existing client relationships, supporting proposal development, and participating in new business pitches. Your deep analytical expertise and industry knowledge will help shape compelling solutions for prospective clients. You will have the capability to be seen as a trusted partner who can advise on problems, challenges or opportunities.You will also easily translate across clients, adapting team development across multiple sectors and levels of data maturity. You will be experienced, and demonstrate capability, in managing commercial relationships, identifying new opportunities and maximising revenue from existing client relationships Practice Building Beyond client work, you'll help strengthen Intuita's analytics capabilities by developing methodologies, building intellectual capital, and staying current with emerging trends in data science and analytics.Your Skills & Experience:What we'd see as pretty Essential:Significant experience in analytics consulting, a client-facing analytics role or leading a data analytics capability.Strong background in digital, marketing, or customer analytics.Proven ability to engage and influence senior stakeholders.Experience of delivering compelling analytics across a variety of sectors.Experience leading teams and managing complex analytics programmes.Excellent communication skills with the ability to simplify complex concepts.Flexibility - the ability to step into a variety of situations and contribute to successful delivery. Adaptability with the desire to be part of a successful team.Personable, someone who wants to create and sustain a collaborative and supportive team environment. What we'd find Desirable:Experience with tools such as, BigQuery, Snowflake, Databricks, SQL, Python/R, or BI platforms (eg Power BI, Tableau).Experience with experimentation, attribution modelling, or advanced statistical techniques.Background in developing and implementing data strategy and or data transformation programmes. - but if you don't fit these exactly and are interested in working for us, get in touch anyway - we hire people, not job specs! What's in it for you?
