Head of Service

Our client is recruiting a brand new Head of Service position as they drive improvements and strategy within there service team.

Overview

You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.

Key Responsibilities

• Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
• Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
• Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
• Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business
• Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.

Desirable Skills

• You have successfully led service management or operational teams, ideally within Facilities Management, Building Services, Construction, Fire and Security or Engineering
• Strategic approach, experience in process improvement and service strategy
• You have commercial awareness and consider yourself to be confident when making decisions
• Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.

Why Apply?

This is a rare opportunity to step into a high-autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.