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Sue Ryder
Digital Fundraising Manager
Sue Ryder
There when it matters Sue Ryder is looking for a Digital Fundraising Manager to lead the planning and delivery of innovative digital fundraising activities that grow our supporter base and maximise income. In this new role, you will develop and optimise multichannel fundraising campaigns across digital platforms while embedding a culture of test, learn and continuous optimisation. Working extensively with colleagues in both our fundraising and digital teams, you will ensure digital channels effectively engage supporters and drive donations. You will also play a key role in developing a data-led approach to supporter engagement, helping shape how audiences are identified, nurtured and converted into long-term supporters as you collaborate with our data and marketing teams. Reporting to the Head of Digital, this is an exciting opportunity for an experienced digital fundraising professional to make a measurable impact across campaigns that reach and inspire supporters. About you: Strong communication, relationship, negotiating and influencing skills. Experience working with CMS (Wagtail preferable) and a good understanding of donations platforms (iRaiser and Access preferable). Knowledge of budgets and experience in reporting financial/KPI performance against targets Proven research and analytical skills, with the ability to manipulate data and present data in both statistical and written formats. Experience of managing and working with agencies setting up and monitoring SLA s and experience in staff management duties. Ability to assess skill needs and train colleagues in digital fundraising best practice Essential Criteria Project and stakeholder management. Experience in managing parallel workstreams, multiple priorities, and complex stakeholder relationships Demonstrable experience of developing digital fundraising strategies and implementation plans to meet targets and KPIs in a role with substantial responsibility for driving supporter growth using a variety of digital channels. A proven track record of planning and delivering multichannel digital fundraising campaigns within the charity or not-for-profit sector, including but not limited, to activity across paid social media (Meta, TikTok), email, PPC, display and emerging channels. Experience using GA4 and Google Tag Manager, as well as other native platform analytical tools for tracking, reporting and assisting optimisation. Proven knowledge and use of digital marketing tools, including email marketing and automation platforms (DotDigital would be advantageous). Demonstratable experience of developing paid social media campaign tracking and an understanding of the changing landscape in social media i.e. current Meta restrictions Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications. Closing date: 12th May Interviews: TBC Competitive Benefits Package - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) - Company pension scheme - Staff discount with thousands of retailers - Refer a Friend scheme - £250 payment - Enhanced maternity, paternity and adoption pay - Enhanced sick pay - Electric Vehicle Scheme - Healthcare Cash plan, to claim back costs of routine healthcare - Death in Service benefit - Staff discount of 10% on new goods online - Structured induction programme and learning and development opportunities. - Access to Employee support programme - and lots more. Please visit our careers website for the full list. If you want more than just a job, we want you. Join the team and be there when it matters. Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we re proud to support the Offer an Interview scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. Once in post you ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. Join us in creating a culture where everyone feels respected, valued, and able to thriveThere when it matters
Apr 21, 2026
Full time
There when it matters Sue Ryder is looking for a Digital Fundraising Manager to lead the planning and delivery of innovative digital fundraising activities that grow our supporter base and maximise income. In this new role, you will develop and optimise multichannel fundraising campaigns across digital platforms while embedding a culture of test, learn and continuous optimisation. Working extensively with colleagues in both our fundraising and digital teams, you will ensure digital channels effectively engage supporters and drive donations. You will also play a key role in developing a data-led approach to supporter engagement, helping shape how audiences are identified, nurtured and converted into long-term supporters as you collaborate with our data and marketing teams. Reporting to the Head of Digital, this is an exciting opportunity for an experienced digital fundraising professional to make a measurable impact across campaigns that reach and inspire supporters. About you: Strong communication, relationship, negotiating and influencing skills. Experience working with CMS (Wagtail preferable) and a good understanding of donations platforms (iRaiser and Access preferable). Knowledge of budgets and experience in reporting financial/KPI performance against targets Proven research and analytical skills, with the ability to manipulate data and present data in both statistical and written formats. Experience of managing and working with agencies setting up and monitoring SLA s and experience in staff management duties. Ability to assess skill needs and train colleagues in digital fundraising best practice Essential Criteria Project and stakeholder management. Experience in managing parallel workstreams, multiple priorities, and complex stakeholder relationships Demonstrable experience of developing digital fundraising strategies and implementation plans to meet targets and KPIs in a role with substantial responsibility for driving supporter growth using a variety of digital channels. A proven track record of planning and delivering multichannel digital fundraising campaigns within the charity or not-for-profit sector, including but not limited, to activity across paid social media (Meta, TikTok), email, PPC, display and emerging channels. Experience using GA4 and Google Tag Manager, as well as other native platform analytical tools for tracking, reporting and assisting optimisation. Proven knowledge and use of digital marketing tools, including email marketing and automation platforms (DotDigital would be advantageous). Demonstratable experience of developing paid social media campaign tracking and an understanding of the changing landscape in social media i.e. current Meta restrictions Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications. Closing date: 12th May Interviews: TBC Competitive Benefits Package - 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time) - Company pension scheme - Staff discount with thousands of retailers - Refer a Friend scheme - £250 payment - Enhanced maternity, paternity and adoption pay - Enhanced sick pay - Electric Vehicle Scheme - Healthcare Cash plan, to claim back costs of routine healthcare - Death in Service benefit - Staff discount of 10% on new goods online - Structured induction programme and learning and development opportunities. - Access to Employee support programme - and lots more. Please visit our careers website for the full list. If you want more than just a job, we want you. Join the team and be there when it matters. Our commitment to equity, diversity and inclusion At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we re proud to support the Offer an Interview scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role. We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. Once in post you ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. Join us in creating a culture where everyone feels respected, valued, and able to thriveThere when it matters
JS3 Recruitment Ltd
Commercial Asset Manager
JS3 Recruitment Ltd
Role Overview Our client is a privately owned commercial landlord, who is now seeking to strengthen their Asset Management team by appointing an experiened Commercial Asset Manager to deliver high-quality services across a diverse portfolio of mixed-use properties. This role will need someone who is hands on with a detailed understanding of leases, service charges and obligations under the 1954 landlord and tenant act. There is very little property management involved in this role but the ability to coordinate your work with the Property management Team and other internal colleagues is essential. You will take responsibility for the full spectrum of Asset Management and must be a proven negotiator who can find solutions that work for the company but also new and existing tenants. PLEASE NOTE: All portfolio properties are based around the M25, mainly Central London. Key Responsibilities will include, but not be limited to: Proactively monitoring, negotiating and dealing with tenants leases including rent reviews, break clauses and lease expiries. You will need to be familiar with standard commercial leases and be able to interpret lease terms from leasing documents. Selecting, instructing and monitoring letting agents on vacant commercial properties, whilst minimising costs of vacant properties. Review, negotiate and agree Head of Terms ith prospective tenants via instructed agents. Ensure the accuracy of property data is up to date and maintained on CRM system in respect of leases, service charges and insurance details Responsible for annual insurance renewal ensuring best value and billing recoverable premiums from appropriate tenants as well as managing insurance claims. Instructing county court claims and managing post CCJ recovery action. Dealing with applications for consent including alterations, assignments and underlettings. Responsibility for block / building level compliance. Ensure statutory audits are undertaken, recorded and accounted for in the service charges for health & safety, fire, asbestos, water risk assessments and more. Corresponding with VOA to deal with all business rates matters. Approve service charge budgets, demands and apportionments. Oversee Section 20 procedures for long term service contracts and major works. Oversee that all projects are communicated to relevant residential and commercial tenants. Liaise with accounts department for end of year service charge reconciliations, oversee the recovery of relevant recharges and service charge arrears. Essential experience: Minimum 5 years comparable experience in a Commercial Asset Management role. Comprehensive knowledge of relevant legislation, together with strong commercial and financial acumen. The ability to be hands-on and works as part of a wider commercial team is essential. Accuracy and attention to detail essential. You need to be organised, able to prioritise, manage your time efficiently and work to deadlines. Excellent communication and writing skills. Proven influencing and negotiation skills. Ability to work autonomously but also be a valuable member of the wider commercial team. Previous use of Qube property management software preferred.
Apr 21, 2026
Full time
Role Overview Our client is a privately owned commercial landlord, who is now seeking to strengthen their Asset Management team by appointing an experiened Commercial Asset Manager to deliver high-quality services across a diverse portfolio of mixed-use properties. This role will need someone who is hands on with a detailed understanding of leases, service charges and obligations under the 1954 landlord and tenant act. There is very little property management involved in this role but the ability to coordinate your work with the Property management Team and other internal colleagues is essential. You will take responsibility for the full spectrum of Asset Management and must be a proven negotiator who can find solutions that work for the company but also new and existing tenants. PLEASE NOTE: All portfolio properties are based around the M25, mainly Central London. Key Responsibilities will include, but not be limited to: Proactively monitoring, negotiating and dealing with tenants leases including rent reviews, break clauses and lease expiries. You will need to be familiar with standard commercial leases and be able to interpret lease terms from leasing documents. Selecting, instructing and monitoring letting agents on vacant commercial properties, whilst minimising costs of vacant properties. Review, negotiate and agree Head of Terms ith prospective tenants via instructed agents. Ensure the accuracy of property data is up to date and maintained on CRM system in respect of leases, service charges and insurance details Responsible for annual insurance renewal ensuring best value and billing recoverable premiums from appropriate tenants as well as managing insurance claims. Instructing county court claims and managing post CCJ recovery action. Dealing with applications for consent including alterations, assignments and underlettings. Responsibility for block / building level compliance. Ensure statutory audits are undertaken, recorded and accounted for in the service charges for health & safety, fire, asbestos, water risk assessments and more. Corresponding with VOA to deal with all business rates matters. Approve service charge budgets, demands and apportionments. Oversee Section 20 procedures for long term service contracts and major works. Oversee that all projects are communicated to relevant residential and commercial tenants. Liaise with accounts department for end of year service charge reconciliations, oversee the recovery of relevant recharges and service charge arrears. Essential experience: Minimum 5 years comparable experience in a Commercial Asset Management role. Comprehensive knowledge of relevant legislation, together with strong commercial and financial acumen. The ability to be hands-on and works as part of a wider commercial team is essential. Accuracy and attention to detail essential. You need to be organised, able to prioritise, manage your time efficiently and work to deadlines. Excellent communication and writing skills. Proven influencing and negotiation skills. Ability to work autonomously but also be a valuable member of the wider commercial team. Previous use of Qube property management software preferred.
Institute of Physics
Project Manager
Institute of Physics
We re currently looking for a Project Manager, offered on a fixed term basis of 12 months , to help us deliver our mission. This a part time position working 14 hours per week (0.4 FTE) . What s it like working at the IOP? The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package. Some of our benefits include: An excellent pension scheme Private medical insurance, life assurance and dental insurance Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme 25 days annual leave as a standard, in addition to floating bank holidays Flexible working opportunities The Role What will I be doing? You ll be responsible for defining, planning and managing the delivery of cross organisational projects and programmes that deliver expected outcomes and benefits to the Institute and its stakeholders, including: Leading and delivering complex projects and programmes from initiation through to closure, ensuring effective handover and benefits realisation Managing project planning, governance, risk, issue and dependency management, prioritisation, monitoring, evaluation and reporting Working closely with project and programme owners to ensure proposals meet Programme Office quality criteria and align with organisational strategy Projects you may work on include: The Effective Data Strategy a five year programme to transform how IOP uses data to improve organisational performance and enable a more agile, learning organisation Cross organisational projects supporting efficiency, continuous improvement and strategic delivery Projects involving multiple delivery teams, including internal colleagues, external suppliers and subject matter experts You may be asked to lead projects, such as : Audio Visual Refresh or Cyber Essentials certification. Who will I work with? You ll work closely with a wide range of colleagues and stakeholders, including: The IT Manager and the People and Operations Directorate, which includes corporate planning. Project and programme owners across the organisation Delivery teams, senior managers, boards and committees Ideally, we hope you ll apply if you bring: Essential: Proven knowledge of data warehouse design, build and implementation. Proven ability to apply project and programme management principles to deliver complex initiatives Strong planning, organisation and prioritisation skills, with the ability to manage competing demands Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across teams Nice to have: Experience working on data focused, digital or transformation programmes Knowledge of data warehousing concepts and tools (such as Snowflake and Fivetran) Project management certification, or equivalent practical experience At the IOP, we know that great candidates don t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we d love to hear from you. For this role, we are seeking candidates who can clearly demonstrate the experience and skill set required to succeed in a demanding and evolving environment. While we do not require specific qualifications or a defined number of years experience, we are looking for individuals who bring a strong customer focus, intellectual curiosity, shared values, and a fresh perspective. A formal project management certification would be advantageous; however, candidates without certification should be able to evidence a solid understanding of project management tools and techniques, demonstrating how they have applied these skills effectively in practice. At the IOP, we know that great candidates don t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we d love to hear from you. How to apply Alongside your CV, please include a cover letter explaining how you meet the person specification. How will I be working? We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard. You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working. As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. Why join the IOP? The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. We re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we re always happy to help. Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
Apr 21, 2026
Full time
We re currently looking for a Project Manager, offered on a fixed term basis of 12 months , to help us deliver our mission. This a part time position working 14 hours per week (0.4 FTE) . What s it like working at the IOP? The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package. Some of our benefits include: An excellent pension scheme Private medical insurance, life assurance and dental insurance Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme 25 days annual leave as a standard, in addition to floating bank holidays Flexible working opportunities The Role What will I be doing? You ll be responsible for defining, planning and managing the delivery of cross organisational projects and programmes that deliver expected outcomes and benefits to the Institute and its stakeholders, including: Leading and delivering complex projects and programmes from initiation through to closure, ensuring effective handover and benefits realisation Managing project planning, governance, risk, issue and dependency management, prioritisation, monitoring, evaluation and reporting Working closely with project and programme owners to ensure proposals meet Programme Office quality criteria and align with organisational strategy Projects you may work on include: The Effective Data Strategy a five year programme to transform how IOP uses data to improve organisational performance and enable a more agile, learning organisation Cross organisational projects supporting efficiency, continuous improvement and strategic delivery Projects involving multiple delivery teams, including internal colleagues, external suppliers and subject matter experts You may be asked to lead projects, such as : Audio Visual Refresh or Cyber Essentials certification. Who will I work with? You ll work closely with a wide range of colleagues and stakeholders, including: The IT Manager and the People and Operations Directorate, which includes corporate planning. Project and programme owners across the organisation Delivery teams, senior managers, boards and committees Ideally, we hope you ll apply if you bring: Essential: Proven knowledge of data warehouse design, build and implementation. Proven ability to apply project and programme management principles to deliver complex initiatives Strong planning, organisation and prioritisation skills, with the ability to manage competing demands Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across teams Nice to have: Experience working on data focused, digital or transformation programmes Knowledge of data warehousing concepts and tools (such as Snowflake and Fivetran) Project management certification, or equivalent practical experience At the IOP, we know that great candidates don t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we d love to hear from you. For this role, we are seeking candidates who can clearly demonstrate the experience and skill set required to succeed in a demanding and evolving environment. While we do not require specific qualifications or a defined number of years experience, we are looking for individuals who bring a strong customer focus, intellectual curiosity, shared values, and a fresh perspective. A formal project management certification would be advantageous; however, candidates without certification should be able to evidence a solid understanding of project management tools and techniques, demonstrating how they have applied these skills effectively in practice. At the IOP, we know that great candidates don t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we d love to hear from you. How to apply Alongside your CV, please include a cover letter explaining how you meet the person specification. How will I be working? We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be assigned a base office, with hybrid working offered as standard. You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working. As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. Why join the IOP? The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. We re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we re always happy to help. Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
carrington west
Head of Revenue and Benefits
carrington west
We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 21, 2026
Contractor
We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Head of Enterprise Architecture
Xpertise Manchester, Lancashire
Enterprise Architect - (Sales & Customer Technology) Location: Manchester/London (Hybrid - travel required) Day rate: £800 - £850 per day (Outside IR35) We're supporting an organisation going through a period of technology and commercial evolution, where there is a clear need to bring structure, alignment and architectural direction across a complex, sales-led technology estate. This role has been created to introduce a more defined Enterprise Architecture capability, with an immediate focus on establishing a lean, pragmatic framework that enables delivery rather than slowing it down. You'll be working closely with senior stakeholders across business and technology, shaping how customer, sales and revenue-generating platforms evolve over the next phase of growth. What you'll be doing Leading the design and governance of the enterprise technology landscape Taking ownership of architecture across CRM, billing, invoicing and customer life cycle platforms Driving alignment of a major Dynamics 365 CE programme with wider business objectives Mapping a complex current estate and defining a clear, deliverable future state Establishing integration standards across APIs, Middleware and data flows Building a fit-for-purpose EA framework that supports delivery teams Acting as a senior advisor to stakeholders, influencing both short-term delivery and longer-term direction What we're looking for Experience operating at Enterprise Architect level within complex environments Background across sales-led or customer-centric technology landscapes Strong experience with CRM platforms (Dynamics 365, Salesforce or similar) Deep understanding of integration architecture and data flows Cloud experience across Azure, AWS or similar Comfortable operating in environments where structure needs to be introduced and shaped This role will suit someone who prefers to build and influence rather than inherit, and who is comfortable operating in an environment where not everything is fully defined. Please get intouch for further ifnromation.
Apr 21, 2026
Contractor
Enterprise Architect - (Sales & Customer Technology) Location: Manchester/London (Hybrid - travel required) Day rate: £800 - £850 per day (Outside IR35) We're supporting an organisation going through a period of technology and commercial evolution, where there is a clear need to bring structure, alignment and architectural direction across a complex, sales-led technology estate. This role has been created to introduce a more defined Enterprise Architecture capability, with an immediate focus on establishing a lean, pragmatic framework that enables delivery rather than slowing it down. You'll be working closely with senior stakeholders across business and technology, shaping how customer, sales and revenue-generating platforms evolve over the next phase of growth. What you'll be doing Leading the design and governance of the enterprise technology landscape Taking ownership of architecture across CRM, billing, invoicing and customer life cycle platforms Driving alignment of a major Dynamics 365 CE programme with wider business objectives Mapping a complex current estate and defining a clear, deliverable future state Establishing integration standards across APIs, Middleware and data flows Building a fit-for-purpose EA framework that supports delivery teams Acting as a senior advisor to stakeholders, influencing both short-term delivery and longer-term direction What we're looking for Experience operating at Enterprise Architect level within complex environments Background across sales-led or customer-centric technology landscapes Strong experience with CRM platforms (Dynamics 365, Salesforce or similar) Deep understanding of integration architecture and data flows Cloud experience across Azure, AWS or similar Comfortable operating in environments where structure needs to be introduced and shaped This role will suit someone who prefers to build and influence rather than inherit, and who is comfortable operating in an environment where not everything is fully defined. Please get intouch for further ifnromation.
Interaction Recruitment
Quality Coordinator
Interaction Recruitment Crewkerne, Somerset
Job Title: Quality Coordinator Location: Crewkerne, Somerset Salary: £30,(Apply online only) per annum Full-Time Perm - 40 hours per week My client in Crewkerne is looking for a Quality Coordintor to join their team. This is an exciting opportunity for someone who has a passion for Quality. The Role: Reporting to the Head of Quality, the Quality Coordinator will play a key role in supporting the effective operation and administration of the Quality Management System (QMS). This is a highly administrative and coordination-focused role, with responsibility for maintaining quality records, processes and data, while working closely with internal teams to ensure compliance and continuous improvement. Key Responsibilities: Quality Management System (QMS) Maintain and control QMS documentation in line with ISO 9001:2015 standards Ensure records are accurate, up to date and correctly filed Internal Audits Support the planning and coordination of internal audits Assist with audit delivery and ensure compliance with QMS requirements Goods Inwards Quality Manage administrative aspects of goods-in quality processes Review Certificates of Conformance (CoC), documentation and traceability records Support inspection activities where required Calibration System Administration Coordinate calibration schedules and maintain accurate equipment records Ensure all measurement and test equipment is compliant and audit-ready Monitor calibration status and escalate any risks or overdue items Customer Returns & Non-Conformances Provide administrative support for returns and non-conformance processes Track issues, actions and outcomes accurately ISIRs & Part Qualification Support documentation and coordination of ISIR and part qualification activities Maintain accurate records and approvals Quality Metrics & Continuous Improvement Collate and report on KPIs and quality metrics Maintain quality data, reports and action logs Support continuous improvement initiatives Knowledge, Skills & Experience: Essential: Strong administrative and organisational skills High attention to detail and accuracy Confident IT skills, particularly Microsoft Excel Excellent written and verbal communication Ability to manage multiple tasks and maintain structured records Comfortable working within defined processes and supporting senior quality staff Desirable: Experience working within a Quality Management System Knowledge of ISO 9001:2015 standards Background in a manufacturing or engineering environment Exposure to audits, calibration systems or quality reporting Development & Progression: This role offers structured development under the guidance of the Head of Quality, with increasing responsibility as training and competency grow. How to Apply: Apply Today For more information, call Adam on (phone number removed) Or email: (url removed) Allocation Number: INDTB
Apr 21, 2026
Full time
Job Title: Quality Coordinator Location: Crewkerne, Somerset Salary: £30,(Apply online only) per annum Full-Time Perm - 40 hours per week My client in Crewkerne is looking for a Quality Coordintor to join their team. This is an exciting opportunity for someone who has a passion for Quality. The Role: Reporting to the Head of Quality, the Quality Coordinator will play a key role in supporting the effective operation and administration of the Quality Management System (QMS). This is a highly administrative and coordination-focused role, with responsibility for maintaining quality records, processes and data, while working closely with internal teams to ensure compliance and continuous improvement. Key Responsibilities: Quality Management System (QMS) Maintain and control QMS documentation in line with ISO 9001:2015 standards Ensure records are accurate, up to date and correctly filed Internal Audits Support the planning and coordination of internal audits Assist with audit delivery and ensure compliance with QMS requirements Goods Inwards Quality Manage administrative aspects of goods-in quality processes Review Certificates of Conformance (CoC), documentation and traceability records Support inspection activities where required Calibration System Administration Coordinate calibration schedules and maintain accurate equipment records Ensure all measurement and test equipment is compliant and audit-ready Monitor calibration status and escalate any risks or overdue items Customer Returns & Non-Conformances Provide administrative support for returns and non-conformance processes Track issues, actions and outcomes accurately ISIRs & Part Qualification Support documentation and coordination of ISIR and part qualification activities Maintain accurate records and approvals Quality Metrics & Continuous Improvement Collate and report on KPIs and quality metrics Maintain quality data, reports and action logs Support continuous improvement initiatives Knowledge, Skills & Experience: Essential: Strong administrative and organisational skills High attention to detail and accuracy Confident IT skills, particularly Microsoft Excel Excellent written and verbal communication Ability to manage multiple tasks and maintain structured records Comfortable working within defined processes and supporting senior quality staff Desirable: Experience working within a Quality Management System Knowledge of ISO 9001:2015 standards Background in a manufacturing or engineering environment Exposure to audits, calibration systems or quality reporting Development & Progression: This role offers structured development under the guidance of the Head of Quality, with increasing responsibility as training and competency grow. How to Apply: Apply Today For more information, call Adam on (phone number removed) Or email: (url removed) Allocation Number: INDTB
RNLI
Procurement Systems and Process Lead - Temporary (up to 24 months)
RNLI Poole, Dorset
Procurement Systems and Process Lead - Temporary (up to 24 months) Salary : £50,544 to £59,464 (dependent on experience) Contract type : Temporary: Fixed Term Contract or Secondment Hours : Full-Time Location : Poole, Dorset, England Location description : Hybrid - approx. 2 days in Poole per week (as needed by role) Closing Date : Reference : 21464 About us Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day.An exciting opportunity has arisen for a Procurement Systems and Process Lead to join our Digital Transformation Programme team for up to 24 months, who will be responsible for leading the design, configuration, and successful deployment of procurement modules within the organisation's new ERP system. Some of the benefits - Salary - £50,544 to £59,464 (dependent on experience)- 26 days' annual leave plus 8 Bank Holidays (increases with service)- Competitive pension scheme- Life assurance- Health and dental cashplan option Your Role As Procurement Systems and Process Lead, you will ensure that procurement processes, data, controls, workflows, and reporting are fully optimised, standardised, and embedded into the new ERP environment. Reporting to the Head of Procurement and working as part of our Digital Transformation Programme team, you will act as the subject matter expert (SME) for all procurement-related system functionality during implementation and the transition to BAU (business as usual). About You We are looking for someone with excellent, proven experience in a similar role. To be considered as our new Procurement Systems and Process Lead, you will also need to be able to demonstrate:- MCIPS qualification or significant experience in an ERP implementation role- Significant experience in procurement process design, systems, and ERP environments- Strong understanding of Source-to-Contract (S2C) and Procure-to-Pay (P2P) processes- Practical involvement in an ERP or procurement system implementation (e.g. Dynamics 365, Workday)- Ability to translate operational procurement needs into system and workflow requirements- Strong analytical skills and ability to manipulate and validate data- Experience creating process maps, SOPs, training materials, and user guides- Excellent communication, facilitation, and stakeholder engagementThis role is ideal for someone who works well in a team, stays calm under pressure, and takes a pragmatic approach to problem-solving. Strong communication, facilitation, and stakeholder-engagement skills are essential.Finally, it goes without saying that you will share our passion for saving lives. Safeguarding The RNLI is committed to safeguarding, protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable) and helping us work towards Our Vision: To save Every One.
Apr 21, 2026
Contractor
Procurement Systems and Process Lead - Temporary (up to 24 months) Salary : £50,544 to £59,464 (dependent on experience) Contract type : Temporary: Fixed Term Contract or Secondment Hours : Full-Time Location : Poole, Dorset, England Location description : Hybrid - approx. 2 days in Poole per week (as needed by role) Closing Date : Reference : 21464 About us Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. Our lifeboat crews and lifeguards need a dedicated, professional and talented team behind them, and that is where you come in. This is your chance to join that team and help save lives every day.An exciting opportunity has arisen for a Procurement Systems and Process Lead to join our Digital Transformation Programme team for up to 24 months, who will be responsible for leading the design, configuration, and successful deployment of procurement modules within the organisation's new ERP system. Some of the benefits - Salary - £50,544 to £59,464 (dependent on experience)- 26 days' annual leave plus 8 Bank Holidays (increases with service)- Competitive pension scheme- Life assurance- Health and dental cashplan option Your Role As Procurement Systems and Process Lead, you will ensure that procurement processes, data, controls, workflows, and reporting are fully optimised, standardised, and embedded into the new ERP environment. Reporting to the Head of Procurement and working as part of our Digital Transformation Programme team, you will act as the subject matter expert (SME) for all procurement-related system functionality during implementation and the transition to BAU (business as usual). About You We are looking for someone with excellent, proven experience in a similar role. To be considered as our new Procurement Systems and Process Lead, you will also need to be able to demonstrate:- MCIPS qualification or significant experience in an ERP implementation role- Significant experience in procurement process design, systems, and ERP environments- Strong understanding of Source-to-Contract (S2C) and Procure-to-Pay (P2P) processes- Practical involvement in an ERP or procurement system implementation (e.g. Dynamics 365, Workday)- Ability to translate operational procurement needs into system and workflow requirements- Strong analytical skills and ability to manipulate and validate data- Experience creating process maps, SOPs, training materials, and user guides- Excellent communication, facilitation, and stakeholder engagementThis role is ideal for someone who works well in a team, stays calm under pressure, and takes a pragmatic approach to problem-solving. Strong communication, facilitation, and stakeholder-engagement skills are essential.Finally, it goes without saying that you will share our passion for saving lives. Safeguarding The RNLI is committed to safeguarding, protecting a person's health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process). Diversity at the RNLI Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable) and helping us work towards Our Vision: To save Every One.
Campus Principal
OneSchool Global Ltd Coventry, Warwickshire
Are you an experienced school leader who is passionate about driving high standards in teaching and learning while leading from the front? We have an exciting opportunity for a Campus Principal to join our Ashbrook Campus, providing professional leadership and day-to-day management of the school. This is a key role within OneSchool Global UK, responsible for delivering strong educational outcomes, leading staff performance, and creating a positive, high-achieving learning environment. This is a hands on leadership role, combining strategic oversight with active involvement in teaching, coaching, and the daily life of the school. About you An experienced senior leader within a school setting (e.g. Headteacher, Deputy Headteacher, Assistant Headteacher, or equivalent) A strong classroom practitioner with the ability to model and coach outstanding teaching Proven experience of improving student outcomes through effective leadership of teaching and learning Confident in using data and assessment to drive performance and inform decision making A visible, approachable leader who builds trust and credibility with staff and students Strong understanding of safeguarding, compliance, and school leadership responsibilities Passionate about education, with a commitment to developing both staff and students Why you'll love working with us At OneSchool Global, we're committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you'll benefit from: A competitive salary enhancement aligned with PayScale benchmarks. Enthusiastic, motivated students who want to learn with minimal behavioural challenges. High-quality, technology empowered learning environments. Ongoing professional learning opportunities through our Global Teacher Academy. Strong career advancement opportunities. Great work life balance and a focus on well being. No after school or weekend sports and limited out of hours school activities. Signature pedagogy - self directed learning framework. Collaborate with fellow OSG educators across the UK and around the world. About OSG OneSchool Global is one of the world's largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland. Key responsibilities Leading the day to day running of the campus, ensuring high standards across teaching, learning, and student outcomes Driving continuous improvement through coaching, performance management, and development of teaching staff Maintaining a strong focus on student wellbeing, behaviour, and engagement Using data effectively to monitor progress, set targets, and improve attainment Developing and delivering the school improvement plan, ensuring priorities are implemented and achieved Acting as a visible and approachable leader within the school community Building strong relationships with staff, students, parents, and the wider organisation Ensuring full compliance with safeguarding, statutory requirements, and independent school standards Contributing to the wider OneSchool Global network, sharing best practice and supporting broader initiatives Closing Date for application forms: Friday 8 th May 2026 Interviews to be held week commencing: Monday 11th May 2026 Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. This post will be subject to a Section 128 Prohibition from the management of independent schools check. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2025 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Apr 21, 2026
Full time
Are you an experienced school leader who is passionate about driving high standards in teaching and learning while leading from the front? We have an exciting opportunity for a Campus Principal to join our Ashbrook Campus, providing professional leadership and day-to-day management of the school. This is a key role within OneSchool Global UK, responsible for delivering strong educational outcomes, leading staff performance, and creating a positive, high-achieving learning environment. This is a hands on leadership role, combining strategic oversight with active involvement in teaching, coaching, and the daily life of the school. About you An experienced senior leader within a school setting (e.g. Headteacher, Deputy Headteacher, Assistant Headteacher, or equivalent) A strong classroom practitioner with the ability to model and coach outstanding teaching Proven experience of improving student outcomes through effective leadership of teaching and learning Confident in using data and assessment to drive performance and inform decision making A visible, approachable leader who builds trust and credibility with staff and students Strong understanding of safeguarding, compliance, and school leadership responsibilities Passionate about education, with a commitment to developing both staff and students Why you'll love working with us At OneSchool Global, we're committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you'll benefit from: A competitive salary enhancement aligned with PayScale benchmarks. Enthusiastic, motivated students who want to learn with minimal behavioural challenges. High-quality, technology empowered learning environments. Ongoing professional learning opportunities through our Global Teacher Academy. Strong career advancement opportunities. Great work life balance and a focus on well being. No after school or weekend sports and limited out of hours school activities. Signature pedagogy - self directed learning framework. Collaborate with fellow OSG educators across the UK and around the world. About OSG OneSchool Global is one of the world's largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland. Key responsibilities Leading the day to day running of the campus, ensuring high standards across teaching, learning, and student outcomes Driving continuous improvement through coaching, performance management, and development of teaching staff Maintaining a strong focus on student wellbeing, behaviour, and engagement Using data effectively to monitor progress, set targets, and improve attainment Developing and delivering the school improvement plan, ensuring priorities are implemented and achieved Acting as a visible and approachable leader within the school community Building strong relationships with staff, students, parents, and the wider organisation Ensuring full compliance with safeguarding, statutory requirements, and independent school standards Contributing to the wider OneSchool Global network, sharing best practice and supporting broader initiatives Closing Date for application forms: Friday 8 th May 2026 Interviews to be held week commencing: Monday 11th May 2026 Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. This post will be subject to a Section 128 Prohibition from the management of independent schools check. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2025 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
Learning & Development Programme Lead - 12 month Fixed Term Contract
Knight Frank Group
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. The role, a 12 month Fixed Term Contract, will focus will be on operational delivery i.e. vendor discovery and management, program execution and support, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience managing and maintaining learning programmes and scaling delivery through train the trainer models Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Key Responsibilities Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Scaling Learning through Expanded Ownership Identify and coordinate with subject matter experts across the business to translate their knowledge into focused, bite sized learning experiences (i.e. short sessions, webinars, lunch and learns, office hours, etc.). Support SMEs to design and deliver these sessions effectively by providing structure, facilitation guidance, and supporting materials, and manage delivery in partnership with relevant leaders. Create reusable resources, facilitator notes, and practical reference materials to ensure learning can be sustained and scaled beyond the original SME.We're looking for someone who thrives in fast-moving, evolving environments and brings a modern, commercial approach to learning. You'll be at your best if you: Are comfortable working with ambiguity and shifting priorities, using judgment rather than rigid frameworks Bring a creative, forward-thinking approach to learning, leveraging technology and new ways of building skills Can confidently influence and challenge stakeholders, building buy-in and driving change across the business Balance independence with collaboration - comfortable taking ownership while working closely with others Show credibility and authenticity, building
Apr 21, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. The role, a 12 month Fixed Term Contract, will focus will be on operational delivery i.e. vendor discovery and management, program execution and support, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience managing and maintaining learning programmes and scaling delivery through train the trainer models Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Key Responsibilities Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Scaling Learning through Expanded Ownership Identify and coordinate with subject matter experts across the business to translate their knowledge into focused, bite sized learning experiences (i.e. short sessions, webinars, lunch and learns, office hours, etc.). Support SMEs to design and deliver these sessions effectively by providing structure, facilitation guidance, and supporting materials, and manage delivery in partnership with relevant leaders. Create reusable resources, facilitator notes, and practical reference materials to ensure learning can be sustained and scaled beyond the original SME.We're looking for someone who thrives in fast-moving, evolving environments and brings a modern, commercial approach to learning. You'll be at your best if you: Are comfortable working with ambiguity and shifting priorities, using judgment rather than rigid frameworks Bring a creative, forward-thinking approach to learning, leveraging technology and new ways of building skills Can confidently influence and challenge stakeholders, building buy-in and driving change across the business Balance independence with collaboration - comfortable taking ownership while working closely with others Show credibility and authenticity, building
Harris Federation
Assistant Principal
Harris Federation
WORKING WITH US At Harris Academy Purley, you will join a dedicated team of teachers and staff supporting our excellent students. If you are looking for an opportunity to grow, inspire and develop, this may be the role for you. Working at Harris Academy Purley, you will make a real difference to the lives of young people and their families in South London who value the learning and school environment we offer. Our school is oversubscribed; we have families, from a number of boroughs, who choose us for the high standard of education we provide, and staff come from across London as well as Sussex and Surrey to come and work with us. You will be given ample opportunities to develop and progress your career, and all staff are encouraged to develop their interests and areas of expertise. Our professional development is tailored to ensure all staff are able to continue learning regardless of their role or stage of career. To learn more about the culture and ethos of our academy, our impact within the community and what we can offer you, view our academy page via the "why work at" button. ABOUT THIS OPPORTUNITY We are looking for an outstanding leader to join us as Assistant Principal, supporting the strategic and operational management, development and leadership of Harris Academy Purley, and ensuring the achievement of our ethos, aims and objectives. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: To create a true learning institution in the academy at all levels To play a major role in formulating the aims, objectives and shared vision of the academy To lead the development and maintenance of a high quality positive learning environment To take full responsibility for all aspects of teaching and learning in your key area of responsibility To ensure high quality teaching across the academy To work with colleagues to ensure data is used effectively and consistently To work with the SLT to lead the assessment and reporting programme To support staff in making sure high quality intervention programmes are in place To support colleagues and subject leaders in developing schemes of learning With the SLT, to develop strategies to enhance teachers' ability to learn and to develop advanced teaching skills To raise students' aspirations and achievement To ensure the highest standards of achievement for all students To ensure the entitlement of all students to have equal access to and participation in all aspects of the curriculum. To ensure the efficient and effective provision of cross curricular skills, knowledge and understanding To identify and monitor successful learning outcomes To monitor, review and evaluate teaching and learning and classroom practice To maintain an informed view of standards and of the quality of teaching across the academy To challenge under-performance at all levels and throughout all departments To establish, and maintain, the highest possible standards of behaviour, learning and attainment To demonstrate and articulate high expectations and set aspirational targets To act as a role model in the provision of high quality learning, teaching and assessment To coordinate the activities of staff To lead and manage staff in an appropriate manner To assist in the implementation of effective procedures to support teachers who are underperforming To maintain high morale amongst staff and set an example of professional standards and leadership To contribute to the recruitment, training, deployment and professional development of staff To promote and sustain effective management of the Academy environment To provide information about the work and performance of staff To chair meetings WHAT WE ARE LOOKING FOR We would like to hear from you if you have: QTS (or equivalent) and a good undergraduate degree Extensive teaching experience Outstanding teaching practice Successful management experience as Head of Department or member of the SLT Experience of writing department SEF Experience of lesson observations and giving feedback Experience of improvement planning Experience of implementing a range of strategies to raise student achievement, with evidence of success Contribution to impact on the quality of learning and teaching and curriculum Experience of developing and sustaining positive relationships with students, parents, staff and the Governing Body to build consensus support and capacity Proven track record of managing and implementing change in relation to teaching practices and standards A track record of success in leadership and management WHAT WE CAN OFFER YOU Senior Leader Development With Harris, you will join a large network of likeminded senior leaders and have opportunities to learn from colleagues who are some of the best senior leaders in the country. Our senior leaders can benefit from tailored professional development programmes via the Harris Institute of Teaching and Leadership which will enable you to develop your pedagogy, leadership skills and drive school improvement. Supported by experienced mentors, you can access national professional qualifications and draw on expert knowledge from dedicated subject consultants who offer invaluable subject and curriculum insight. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. APPLYING FOR THIS POSITION Thank you for your interest in this position. If you would like to discuss this opportunity, or to request a visit, please email the academy via the Why work page on harriscareers. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be help you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Apr 21, 2026
Full time
WORKING WITH US At Harris Academy Purley, you will join a dedicated team of teachers and staff supporting our excellent students. If you are looking for an opportunity to grow, inspire and develop, this may be the role for you. Working at Harris Academy Purley, you will make a real difference to the lives of young people and their families in South London who value the learning and school environment we offer. Our school is oversubscribed; we have families, from a number of boroughs, who choose us for the high standard of education we provide, and staff come from across London as well as Sussex and Surrey to come and work with us. You will be given ample opportunities to develop and progress your career, and all staff are encouraged to develop their interests and areas of expertise. Our professional development is tailored to ensure all staff are able to continue learning regardless of their role or stage of career. To learn more about the culture and ethos of our academy, our impact within the community and what we can offer you, view our academy page via the "why work at" button. ABOUT THIS OPPORTUNITY We are looking for an outstanding leader to join us as Assistant Principal, supporting the strategic and operational management, development and leadership of Harris Academy Purley, and ensuring the achievement of our ethos, aims and objectives. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: To create a true learning institution in the academy at all levels To play a major role in formulating the aims, objectives and shared vision of the academy To lead the development and maintenance of a high quality positive learning environment To take full responsibility for all aspects of teaching and learning in your key area of responsibility To ensure high quality teaching across the academy To work with colleagues to ensure data is used effectively and consistently To work with the SLT to lead the assessment and reporting programme To support staff in making sure high quality intervention programmes are in place To support colleagues and subject leaders in developing schemes of learning With the SLT, to develop strategies to enhance teachers' ability to learn and to develop advanced teaching skills To raise students' aspirations and achievement To ensure the highest standards of achievement for all students To ensure the entitlement of all students to have equal access to and participation in all aspects of the curriculum. To ensure the efficient and effective provision of cross curricular skills, knowledge and understanding To identify and monitor successful learning outcomes To monitor, review and evaluate teaching and learning and classroom practice To maintain an informed view of standards and of the quality of teaching across the academy To challenge under-performance at all levels and throughout all departments To establish, and maintain, the highest possible standards of behaviour, learning and attainment To demonstrate and articulate high expectations and set aspirational targets To act as a role model in the provision of high quality learning, teaching and assessment To coordinate the activities of staff To lead and manage staff in an appropriate manner To assist in the implementation of effective procedures to support teachers who are underperforming To maintain high morale amongst staff and set an example of professional standards and leadership To contribute to the recruitment, training, deployment and professional development of staff To promote and sustain effective management of the Academy environment To provide information about the work and performance of staff To chair meetings WHAT WE ARE LOOKING FOR We would like to hear from you if you have: QTS (or equivalent) and a good undergraduate degree Extensive teaching experience Outstanding teaching practice Successful management experience as Head of Department or member of the SLT Experience of writing department SEF Experience of lesson observations and giving feedback Experience of improvement planning Experience of implementing a range of strategies to raise student achievement, with evidence of success Contribution to impact on the quality of learning and teaching and curriculum Experience of developing and sustaining positive relationships with students, parents, staff and the Governing Body to build consensus support and capacity Proven track record of managing and implementing change in relation to teaching practices and standards A track record of success in leadership and management WHAT WE CAN OFFER YOU Senior Leader Development With Harris, you will join a large network of likeminded senior leaders and have opportunities to learn from colleagues who are some of the best senior leaders in the country. Our senior leaders can benefit from tailored professional development programmes via the Harris Institute of Teaching and Leadership which will enable you to develop your pedagogy, leadership skills and drive school improvement. Supported by experienced mentors, you can access national professional qualifications and draw on expert knowledge from dedicated subject consultants who offer invaluable subject and curriculum insight. Flexible Working We are committed to fostering a positive and supportive working environment for our staff, recognising that achieving a balance between professional and personal responsibilities is essential. We understand that each individual's circumstances are unique, which is why we offer flexible working options that can be adapted to meet the needs of both the academy and our employees. Benefits In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Teachers Pension Scheme, a Wellbeing Cash Plan, Employee Assistance Programme, and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. APPLYING FOR THIS POSITION Thank you for your interest in this position. If you would like to discuss this opportunity, or to request a visit, please email the academy via the Why work page on harriscareers. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be help you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
onlyFE
Head of Health, Safety and Business Continuity
onlyFE Sheffield, Yorkshire
Head of Health, Safety and Business Continuity Salary £52,968 - £61,405 The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment - recognised through our 2026 Investors in Diversity Gold award and 3rd place ranking in the National Centre for Diversity's 2025 Top 100 Most Inclusive UK Employers. Role Purpose: The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs. As Head of Health, Safety and Business Continuity at The Sheffield College, you will be responsible for maintaining, embedding, and continuously improving our health and safety culture across all College sites. You will ensure our staff, students, and stakeholders operate in a safe, compliant environment, while managing robust business continuity plans that keep the College prepared and resilient. You will act as the College's competent person for Health and Safety, providing expert advice, assurance and management information to the Executive Director - People and the Executive Leadership Team, ensuring ongoing compliance with all relevant legislation and standards. Key Objectives: The current key objectives for the role are: Manage the ongoing implementation, communication and review of the College's Health and Safety and Wellbeing strategies to ensure a safe and secure environment for all stakeholders. Manage the implementation, communication and review of the College's Business Continuity and Disaster Recovery plans to ensure the College's ability to respond effectively to major incidents. Act as the competent person for Health and Safety under the Management of Health and Safety at Work Regulations 1999, providing expert advice and management information to the Executive Director - People and the Executive Leadership Team. Ensure ongoing compliance with relevant legislation and standards, including the Health and Safety at Work Act, providing timely assurance to the Executive Director - People. As a member of the College Senior Leadership Team, work with colleagues to further embed a culture of health and safety throughout the College, engaging all staff and stakeholders. Main Responsibilities: As a member of the Senior Leadership Team (SLT), this post will contribute to the SLT's common goals. To achieve these specific duties, include, but are not limited to: Leadership Maintain and develop effective consultation and communication systems for Health and Safety to meet statutory, legislative, and internal policy requirements. Act as the College's competent person for Health and Safety, providing expert guidance and assurance to the Executive Director - People and the wider Leadership Team. Review and advise on Health and Safety policies and procedures, ensuring compliance with legislative requirements. Maintain and continuously improve the Health and Safety Management System to meet legislative requirements. Lead investigations into accidents, incidents, and near-miss events, embedding a lessons-learned and preventative culture across the College. Maintain and update the Business Risk Register in relation to Health, Safety, Welfare, and Business Continuity. Support the implementation of the College's employee well-being strategy in collaboration with the People team, aligned with the College's goals. Promote and embed wellbeing principles within the College culture, with an emphasis on work-life balance and resilience. Operations Conduct regular audits to ensure Health and Safety compliance and provide recommendations for improvement. Support departments in hazard analysis and risk management activities, enhancing organisational safety. Advise and support teams on statutory compliance, including Asbestos Management Plans, Legionella Risk Assessments, COSHH records, and statutory planned preventative maintenance (PPM). Ensure compliance with accident, incident, and near-miss reporting requirements, supporting effective resolutions. Advise on Health, Safety, and Wellbeing aspects of College projects and collaborate with departments on safe operations. Provide staff advice, induction, training, and CPD opportunities within the H&S team and across the College. Support the safe operation of trips and visits across The Sheffield College. Reporting Manage Health and Safety reporting systems, ensuring timely and accurate reporting of incidents and near misses. Prepare and provide H&S and business continuity updates and management information for the Executive Director - People to present at ELT and to the Board of Governors. Liaise with regulatory authorities on Health and Safety matters. Working with the People team, monitor and evaluate the impact of wellbeing initiatives on metrics such as absenteeism, satisfaction, and productivity. Analyse employee well-being and medical support data to identify trends and gaps. Lead the Sheffield College Business Continuity Group. Manage the Sheffield College Health and Safety Alert system. Other Duties Maintain up-to-date knowledge of developments within own areas of responsibility to develop best practice, provide professional advice, and ensure the College complies with relevant legislation and legal duties. Collaborate with external organisations and participate in health and safety forums to share best practices and stay updated on industry standards
Apr 21, 2026
Full time
Head of Health, Safety and Business Continuity Salary £52,968 - £61,405 The Sheffield College is a thriving further and higher education community, empowering around 13,000 learners each year to achieve their goals. Driven by our mission to transform lives through learning, we foster an inclusive environment - recognised through our 2026 Investors in Diversity Gold award and 3rd place ranking in the National Centre for Diversity's 2025 Top 100 Most Inclusive UK Employers. Role Purpose: The Sheffield College is a large, vibrant and diverse further education college and we are proud of how the college contributes to transforming lives through learning by meeting local skills needs. As Head of Health, Safety and Business Continuity at The Sheffield College, you will be responsible for maintaining, embedding, and continuously improving our health and safety culture across all College sites. You will ensure our staff, students, and stakeholders operate in a safe, compliant environment, while managing robust business continuity plans that keep the College prepared and resilient. You will act as the College's competent person for Health and Safety, providing expert advice, assurance and management information to the Executive Director - People and the Executive Leadership Team, ensuring ongoing compliance with all relevant legislation and standards. Key Objectives: The current key objectives for the role are: Manage the ongoing implementation, communication and review of the College's Health and Safety and Wellbeing strategies to ensure a safe and secure environment for all stakeholders. Manage the implementation, communication and review of the College's Business Continuity and Disaster Recovery plans to ensure the College's ability to respond effectively to major incidents. Act as the competent person for Health and Safety under the Management of Health and Safety at Work Regulations 1999, providing expert advice and management information to the Executive Director - People and the Executive Leadership Team. Ensure ongoing compliance with relevant legislation and standards, including the Health and Safety at Work Act, providing timely assurance to the Executive Director - People. As a member of the College Senior Leadership Team, work with colleagues to further embed a culture of health and safety throughout the College, engaging all staff and stakeholders. Main Responsibilities: As a member of the Senior Leadership Team (SLT), this post will contribute to the SLT's common goals. To achieve these specific duties, include, but are not limited to: Leadership Maintain and develop effective consultation and communication systems for Health and Safety to meet statutory, legislative, and internal policy requirements. Act as the College's competent person for Health and Safety, providing expert guidance and assurance to the Executive Director - People and the wider Leadership Team. Review and advise on Health and Safety policies and procedures, ensuring compliance with legislative requirements. Maintain and continuously improve the Health and Safety Management System to meet legislative requirements. Lead investigations into accidents, incidents, and near-miss events, embedding a lessons-learned and preventative culture across the College. Maintain and update the Business Risk Register in relation to Health, Safety, Welfare, and Business Continuity. Support the implementation of the College's employee well-being strategy in collaboration with the People team, aligned with the College's goals. Promote and embed wellbeing principles within the College culture, with an emphasis on work-life balance and resilience. Operations Conduct regular audits to ensure Health and Safety compliance and provide recommendations for improvement. Support departments in hazard analysis and risk management activities, enhancing organisational safety. Advise and support teams on statutory compliance, including Asbestos Management Plans, Legionella Risk Assessments, COSHH records, and statutory planned preventative maintenance (PPM). Ensure compliance with accident, incident, and near-miss reporting requirements, supporting effective resolutions. Advise on Health, Safety, and Wellbeing aspects of College projects and collaborate with departments on safe operations. Provide staff advice, induction, training, and CPD opportunities within the H&S team and across the College. Support the safe operation of trips and visits across The Sheffield College. Reporting Manage Health and Safety reporting systems, ensuring timely and accurate reporting of incidents and near misses. Prepare and provide H&S and business continuity updates and management information for the Executive Director - People to present at ELT and to the Board of Governors. Liaise with regulatory authorities on Health and Safety matters. Working with the People team, monitor and evaluate the impact of wellbeing initiatives on metrics such as absenteeism, satisfaction, and productivity. Analyse employee well-being and medical support data to identify trends and gaps. Lead the Sheffield College Business Continuity Group. Manage the Sheffield College Health and Safety Alert system. Other Duties Maintain up-to-date knowledge of developments within own areas of responsibility to develop best practice, provide professional advice, and ensure the College complies with relevant legislation and legal duties. Collaborate with external organisations and participate in health and safety forums to share best practices and stay updated on industry standards
MCS Group
HR Officer (Part-time)
MCS Group
HR Officer - Part-time Are you an experienced HR professional ready to take the next step in a people-focused, forward-looking organisation? Overview We're looking for a proactive and adaptable HR Officer who's passionate about creating a positive employee experience while delivering effective HR support across a growing business. Working with colleagues across Ireland and the UK , you'll provide practical HR advice, ensure compliance, and contribute to an inclusive, high-performing culture. The Role As HR Officer, you'll partner with managers and employees to deliver effective HR support across recruitment, employee relations, training coordination, and performance management. You'll work closely with operational leaders across multiple sites to ensure HR processes are efficient, compliant, and aligned with organisational goals and values. Key Responsibilities Provide guidance on employee relations issues and advise managers on best practice Manage recruitment from advertising and shortlisting through to interviews and onboarding Maintain accurate HR records and systems, including attendance and performance data Coordinate training, development, and compliance programmes across departments Review and update HR policies to meet employment legislation and company standards Produce HR reports and analyse data to inform business decisions Draft and maintain HR documentation such as contracts, policies, and procedures Collaborate with Health & Safety and operations teams to support wellbeing and workplace culture Contribute to HR initiatives focused on engagement, retention, and continuous improvement The ideal candidate CIPD qualification or relevant degree Strong understanding of NI, UK (desirable) and ROI (desirable) employment law and HR best practice Background in a fast-paced, commercially driven environment Discreet, professional, and organised Proficient in Microsoft Office and HR systems What's on Offer Competitive salary and benefits package Part-time hours Flexible working options Free on-site parking and modern facilities Excellent opportunities for learning, growth, and career development To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Tara Duffy (HR Recruitment Specialist, MCS Group) at or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google. MCS Group - Proud CIPD NI HR Awards Headline Sponsor 2025
Apr 21, 2026
Full time
HR Officer - Part-time Are you an experienced HR professional ready to take the next step in a people-focused, forward-looking organisation? Overview We're looking for a proactive and adaptable HR Officer who's passionate about creating a positive employee experience while delivering effective HR support across a growing business. Working with colleagues across Ireland and the UK , you'll provide practical HR advice, ensure compliance, and contribute to an inclusive, high-performing culture. The Role As HR Officer, you'll partner with managers and employees to deliver effective HR support across recruitment, employee relations, training coordination, and performance management. You'll work closely with operational leaders across multiple sites to ensure HR processes are efficient, compliant, and aligned with organisational goals and values. Key Responsibilities Provide guidance on employee relations issues and advise managers on best practice Manage recruitment from advertising and shortlisting through to interviews and onboarding Maintain accurate HR records and systems, including attendance and performance data Coordinate training, development, and compliance programmes across departments Review and update HR policies to meet employment legislation and company standards Produce HR reports and analyse data to inform business decisions Draft and maintain HR documentation such as contracts, policies, and procedures Collaborate with Health & Safety and operations teams to support wellbeing and workplace culture Contribute to HR initiatives focused on engagement, retention, and continuous improvement The ideal candidate CIPD qualification or relevant degree Strong understanding of NI, UK (desirable) and ROI (desirable) employment law and HR best practice Background in a fast-paced, commercially driven environment Discreet, professional, and organised Proficient in Microsoft Office and HR systems What's on Offer Competitive salary and benefits package Part-time hours Flexible working options Free on-site parking and modern facilities Excellent opportunities for learning, growth, and career development To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Tara Duffy (HR Recruitment Specialist, MCS Group) at or . Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. Not all agencies are the same MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google. MCS Group - Proud CIPD NI HR Awards Headline Sponsor 2025
Church of England
Events Coordinator
Church of England Keswick, Cumbria
To plan and coordinate a wide range of events on behalf of the Bishop of Carlisle, ensuring that all events are well-organised and effectively managed from inception through to completion. The Events Coordinator will be the central point of contact for all event-related activity at Bishop's House, working closely with the Bishop's Chaplain, the Bishop's household and the wider Bishop's House team. Internal relationships: Bishop's House team; Bishop's Chaplain; Head of HR & Governance; Finance Department; Communications; Property; Diocesan Secretariat; PTO Officer; Warden of Readers; Archdeacons; Clergy External relationships: Rydal Hall; Catering suppliers; Lord Chamberlain's Office; St James' Palace; Archbishop's Offices; Venues and hospitality providers across the Diocese The postholder will be based at Bishop's House, Ambleside Road, Keswick, CA12 4DD. The role is primarily based at Bishop's House with some requirement to attend Rydal Hall and other Diocesan venues. Interviews will be held in person on Monday 18 May 2026. Circumstances Some flexibility is required to support events which may occasionally fall outside standard hours; time off in lieu will be granted. The successful postholder is required to work Friday mornings as part of their working week. Event Planning & Forward Planning Maintain a forward-planning events calendar for Bishop's House, ensuring that all upcoming events are identified well in advance and preparation commences at the appropriate time. Proactively manage event timelines, monitoring tasks, milestones and deadlines to ensure smooth delivery. Produce and maintain event planning checklists and briefing notes for each event, ensuring all parties are well informed of their responsibilities. Conduct post-event reviews to identify learning and improve future event delivery. Invitations & Booking Administration Manage the full invitation process for Bishop's House events, including drafting and sending invitations, co-ordinating RSVPs and maintaining accurate guest lists using the Try booking system. Administer event registrations, follow-up communications and any waiting list management through Try booking system. Ensure all event data is accurately recorded and maintained to support reporting and evaluation. Catering & Hospitality Arrange and co-ordinate all catering requirements for events, including briefing caterers, confirming dietary requirements and ensuring presentation standards meet the expectations of Bishop's House. Source and manage catering suppliers, obtaining quotes and ensuring value for money in line with the Bishop's financial policies. Ensure that appropriate hospitality is in place for all events, including day to day hospitality, maintaining the welcoming and professional ethos of Bishop's House. Venue Management & Logistics Liaise with venue to co-ordinate bookings, room layouts, facilities requirements and logistical arrangements for events held there. Ensure that all equipment, materials, resources and room layouts required for each event are prepared and in place ahead of time. Conduct pre-event checks at venues to ensure everything is in order, addressing any issues promptly. Manage the set-up and break-down of events at Bishop's House and at other Diocesan venues as required. Flagship & Specialist Events Royal Maundy: Provide co-ordination and administrative support for all arrangements relating to Royal Maundy nominations and associated ceremonies, liaising with the Lord Chamberlain's Office and other relevant parties as required. Garden Party: Manage the nominations process for the King's Garden parties at Buckingham Palace, co-ordinating all associated travel arrangements and communications with nominees on behalf of the Bishop. Clergy Spouse Events: Liaise with the Bishop's Household to co-ordinate events for clergy spouses, including managing invitations, catering, programmes and any pastoral considerations. Support the organisation of residentials, teaching days and other gatherings as directed by the Bishop's Chaplain. Communication & Stakeholder Liaison Serve as the primary point of contact for event-related queries from internal and external stakeholders, responding in a timely, professional and hospitable manner. Liaise with Diocesan departments (Communications, Finance, Property, Secretariat) and external suppliers to ensure joined-up event delivery. Provide timely updates and briefing notes to the Bishop's Chaplain on event planning progress. Responsible for sending out communications from the Bishop using relevant systems. Financial Administration Manage event budgets in conjunction with the Bishop's Chaplain, tracking expenditure and ensuring events are delivered within agreed financial parameters. Process invoices relating to events in accordance with Diocesan financial procedures. General Uphold and promote the Diocese of Carlisle's commitment to safeguarding in all event planning and delivery. To undertake Health and Safety duties To assist the Bishop's EAs with office administration Undertake other duties as reasonably required by the Bishop's Chaplain and Bishop's EAs. Closing date for applications is 9 am on 11 May 2026
Apr 21, 2026
Full time
To plan and coordinate a wide range of events on behalf of the Bishop of Carlisle, ensuring that all events are well-organised and effectively managed from inception through to completion. The Events Coordinator will be the central point of contact for all event-related activity at Bishop's House, working closely with the Bishop's Chaplain, the Bishop's household and the wider Bishop's House team. Internal relationships: Bishop's House team; Bishop's Chaplain; Head of HR & Governance; Finance Department; Communications; Property; Diocesan Secretariat; PTO Officer; Warden of Readers; Archdeacons; Clergy External relationships: Rydal Hall; Catering suppliers; Lord Chamberlain's Office; St James' Palace; Archbishop's Offices; Venues and hospitality providers across the Diocese The postholder will be based at Bishop's House, Ambleside Road, Keswick, CA12 4DD. The role is primarily based at Bishop's House with some requirement to attend Rydal Hall and other Diocesan venues. Interviews will be held in person on Monday 18 May 2026. Circumstances Some flexibility is required to support events which may occasionally fall outside standard hours; time off in lieu will be granted. The successful postholder is required to work Friday mornings as part of their working week. Event Planning & Forward Planning Maintain a forward-planning events calendar for Bishop's House, ensuring that all upcoming events are identified well in advance and preparation commences at the appropriate time. Proactively manage event timelines, monitoring tasks, milestones and deadlines to ensure smooth delivery. Produce and maintain event planning checklists and briefing notes for each event, ensuring all parties are well informed of their responsibilities. Conduct post-event reviews to identify learning and improve future event delivery. Invitations & Booking Administration Manage the full invitation process for Bishop's House events, including drafting and sending invitations, co-ordinating RSVPs and maintaining accurate guest lists using the Try booking system. Administer event registrations, follow-up communications and any waiting list management through Try booking system. Ensure all event data is accurately recorded and maintained to support reporting and evaluation. Catering & Hospitality Arrange and co-ordinate all catering requirements for events, including briefing caterers, confirming dietary requirements and ensuring presentation standards meet the expectations of Bishop's House. Source and manage catering suppliers, obtaining quotes and ensuring value for money in line with the Bishop's financial policies. Ensure that appropriate hospitality is in place for all events, including day to day hospitality, maintaining the welcoming and professional ethos of Bishop's House. Venue Management & Logistics Liaise with venue to co-ordinate bookings, room layouts, facilities requirements and logistical arrangements for events held there. Ensure that all equipment, materials, resources and room layouts required for each event are prepared and in place ahead of time. Conduct pre-event checks at venues to ensure everything is in order, addressing any issues promptly. Manage the set-up and break-down of events at Bishop's House and at other Diocesan venues as required. Flagship & Specialist Events Royal Maundy: Provide co-ordination and administrative support for all arrangements relating to Royal Maundy nominations and associated ceremonies, liaising with the Lord Chamberlain's Office and other relevant parties as required. Garden Party: Manage the nominations process for the King's Garden parties at Buckingham Palace, co-ordinating all associated travel arrangements and communications with nominees on behalf of the Bishop. Clergy Spouse Events: Liaise with the Bishop's Household to co-ordinate events for clergy spouses, including managing invitations, catering, programmes and any pastoral considerations. Support the organisation of residentials, teaching days and other gatherings as directed by the Bishop's Chaplain. Communication & Stakeholder Liaison Serve as the primary point of contact for event-related queries from internal and external stakeholders, responding in a timely, professional and hospitable manner. Liaise with Diocesan departments (Communications, Finance, Property, Secretariat) and external suppliers to ensure joined-up event delivery. Provide timely updates and briefing notes to the Bishop's Chaplain on event planning progress. Responsible for sending out communications from the Bishop using relevant systems. Financial Administration Manage event budgets in conjunction with the Bishop's Chaplain, tracking expenditure and ensuring events are delivered within agreed financial parameters. Process invoices relating to events in accordance with Diocesan financial procedures. General Uphold and promote the Diocese of Carlisle's commitment to safeguarding in all event planning and delivery. To undertake Health and Safety duties To assist the Bishop's EAs with office administration Undertake other duties as reasonably required by the Bishop's Chaplain and Bishop's EAs. Closing date for applications is 9 am on 11 May 2026
Medical Detection Dogs
Assistance Dog Instructor Maternity Cover
Medical Detection Dogs Milton Keynes, Buckinghamshire
JOB TITLE: Centre Based Assistance Dog Instructor (Maternity Cover) LOCATION: Based at our Centre in Milton Keynes, with travel up to 3 hours SALARY BAND: £26K - £32K per annum, depending on experience. Line management experience desirable. JOB TYPE: Full time and Part time applicants considered. Fixed Term of 12-18 months REPORTS TO: Interim Head of Assistance Dog Programme Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist innovative field. The Role We are looking for a passionate and driven person who has previous proven experience and skills working as an Instructor within an Assistance Dog organisation, who has worked with clients and partnerships. The role includes supporting both clients who have had a MDD dog placed with them and also our own dog applicants with their puppies and young dogs to ensure they receive the highest standard of socialisation and early training in terms of obedience, public access and developing an alert to the applicant s condition, with the aim to reach an accreditable assistance dog partnership status. The role will also include carrying out client specific and odour training for MDD own dogs, placing these dogs with their new clients and looking after a number of established partnerships. This role would suit somebody residing up to an hour from our centre in Milton Keynes. Duties that encompass the role of an Instructor include: Be the first point of contact for the allocated partnerships in your area. To provide guidance and instruction to applicants who have applied to the charity to have their own dogs considered for the training programme guidance and instruction on handling, behaviour and obedience and odour training as well as newly placed partnerships. Alongside the Instructing team, to run puppy classes, public access training, recall sessions in small groups for applicant own dogs that are in line with the charity s quality standards and in accordance with timescales and targets. To also carry out support visits and home interviews for applicants and clients that have been allocated to you. Regularly monitor progress of any young dogs and partnerships in training in your area and provide detailed, evidenced feedback to Interim Head of Assistance Dog Programme. To carry out client specific training with any MDD owned dogs that have been matched, including the required odour scent training. Instructing, guiding and supporting new assistance dog clients in managing and handling a Medical Alert Assistance Dog effectively, via pretraining, placement training and aftercare visits. Supporting partnerships in training in successfully reaching an accreditation standard and in maintaining this standard throughout the life of the partnership. To support a number of established partnerships in the form of aftercare, refresher training and yearly re-accreditations, assisting further afield on occasions as required. Responsibilities To escalate issues and problems to the Interim Head of Assistance Dog Programme as appropriate. To carry out scent assessments on any MDD dogs in socialising as and when required with the support of the rest of the Instructing Team. To plan, organise and deliver practical and theoretical training to clients, meeting their individual needs in line with agreed standards to include areas such as dog welfare, appropriate handling, commanding and overall management. This will involve working with the parents as Team Leader and child as Client and working with adult clients. Assess the team dynamics of the family & balancing the needs of all family members as well as those of the dog. Assess the individuals preferred learning style and amending as relevant to aid a client. To accompany the client into all regular environments that they will take the dog to, ensuring the dog behaves in an acceptable manner and that the client and others are aware and clear in terms of where they dog should reside and behave for e.g. public transport, place of work. To complete a check list of environments for any applicant own dogs in training who are on the programme to be assessed within. To support and advise clients in transferring the odour training from pot training and recognising alerting behaviours to establish real life alerting. To ensure all partnerships are in line with the ADUK regulations with regards to behaviour, obedience and welfare and branding. Due to the nature of the role, flexible working hours may be required in some instances to facilitate the effective delivery of the work e.g. working during the school holidays with school age clients. To monitor the correct and false alerting percentages of allocated partnerships via data analysis, advising where necessary until the correct alerting levels are achieved. To complete comprehensive reports and paperwork for any time spent with applicants or partnerships in training or established. Maintain accurate records by providing verbal and written information with agreed timescales about clients, dogs, applicants and apprentices as appropriate. To work alongside allocated partnerships with the aim of the partnership reaching an accredited standard and feeding back to the Interim Head of Assistance Dog Programme if there are any concerns that the accreditation cannot be achieved. To provide clients with appropriate aftercare services at regular intervals in their own homes in the form of annual visits, support visits or at refresher workshops run at the Centre to agreed standards. This will include continual re-assessment of the dynamics of family and dog, formulating and training on appropriate solutions, as well as offering additional dog training advice. To deliver handling days as part of an applicant s pretraining to include Introduction to Assistance Dog Advanced Handling and Family Handling. To scent train and seizure proof advanced dogs in preparation to be partnered with an adult or child client and ensure that applicant own dogs have received this at the earliest opportunity. To maintain the ongoing public access training with any advanced dog in scent training that has been allocated to them. To liaise with Independent Contractors as relevant. To provide support to the Charity s public relations and fundraising functions as required, specifically in your area. To act as the contact person for the assistance dog programme in relation to training policy procedures with clients and their families, other professional service providers and members of the public. This will include on-going research and development of the project. As required, to liaise and provide support for Volunteers of the Charity. Other Share best practice with colleagues across the charity. Any other duties or tasks that are required to ensure the successful running of the Medical Alert Assistance Dog Department and the Charity overall. PERSON SPECIFICATION SKILLS AND ABILITIES Excellent interpersonal and communication skills High level of preparation, organisational and co-ordination skills Strong and clear teaching and instructing skills Experience of running puppy classes, carrying out public access training and recall sessions Able to develop training plans for any dogs in training under your care High level of self-motivation and planning Approachable, calm and empathetic to children and adults with debilitating and life-threatening conditions Happy to travel alone within the UK to visit any clients as necessary Willing to be on call for partnerships as and when required Willing to stay away from home in local accommodation when client locations are too far to travel back home Happy and able to have Medical Alert Assistance Dogs in training reside in your home Good team player, but equally able to work independently Positive, empathetic and calm attitude Able to embrace a constantly evolving organisation Flexible KNOWLEDGE & EXPERIENCE Essential Previous Assistance Dog Instructing and Dog Training experience Knowledge of AD(UK) and ADI regulations Law in relation to dogs Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age Knowledge of dog and human psychology Proven evidence and experience of dog handling and training skills Previous experience of teaching and instructing Sound dog training and dog behaviour knowledge IT literacy and report writing skills Proficient in Microsoft Office, Teams, Zoom and SharePoint Full UK driving licence Pass a DBS (CRB) check due to regular contact with children Preferable Knowledge of debilitating medical conditions and understanding of how they can impact people, both physically and psychologically . click apply for full job details
Apr 21, 2026
Full time
JOB TITLE: Centre Based Assistance Dog Instructor (Maternity Cover) LOCATION: Based at our Centre in Milton Keynes, with travel up to 3 hours SALARY BAND: £26K - £32K per annum, depending on experience. Line management experience desirable. JOB TYPE: Full time and Part time applicants considered. Fixed Term of 12-18 months REPORTS TO: Interim Head of Assistance Dog Programme Medical Detection Dogs trains dogs to save lives. We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease. We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist innovative field. The Role We are looking for a passionate and driven person who has previous proven experience and skills working as an Instructor within an Assistance Dog organisation, who has worked with clients and partnerships. The role includes supporting both clients who have had a MDD dog placed with them and also our own dog applicants with their puppies and young dogs to ensure they receive the highest standard of socialisation and early training in terms of obedience, public access and developing an alert to the applicant s condition, with the aim to reach an accreditable assistance dog partnership status. The role will also include carrying out client specific and odour training for MDD own dogs, placing these dogs with their new clients and looking after a number of established partnerships. This role would suit somebody residing up to an hour from our centre in Milton Keynes. Duties that encompass the role of an Instructor include: Be the first point of contact for the allocated partnerships in your area. To provide guidance and instruction to applicants who have applied to the charity to have their own dogs considered for the training programme guidance and instruction on handling, behaviour and obedience and odour training as well as newly placed partnerships. Alongside the Instructing team, to run puppy classes, public access training, recall sessions in small groups for applicant own dogs that are in line with the charity s quality standards and in accordance with timescales and targets. To also carry out support visits and home interviews for applicants and clients that have been allocated to you. Regularly monitor progress of any young dogs and partnerships in training in your area and provide detailed, evidenced feedback to Interim Head of Assistance Dog Programme. To carry out client specific training with any MDD owned dogs that have been matched, including the required odour scent training. Instructing, guiding and supporting new assistance dog clients in managing and handling a Medical Alert Assistance Dog effectively, via pretraining, placement training and aftercare visits. Supporting partnerships in training in successfully reaching an accreditation standard and in maintaining this standard throughout the life of the partnership. To support a number of established partnerships in the form of aftercare, refresher training and yearly re-accreditations, assisting further afield on occasions as required. Responsibilities To escalate issues and problems to the Interim Head of Assistance Dog Programme as appropriate. To carry out scent assessments on any MDD dogs in socialising as and when required with the support of the rest of the Instructing Team. To plan, organise and deliver practical and theoretical training to clients, meeting their individual needs in line with agreed standards to include areas such as dog welfare, appropriate handling, commanding and overall management. This will involve working with the parents as Team Leader and child as Client and working with adult clients. Assess the team dynamics of the family & balancing the needs of all family members as well as those of the dog. Assess the individuals preferred learning style and amending as relevant to aid a client. To accompany the client into all regular environments that they will take the dog to, ensuring the dog behaves in an acceptable manner and that the client and others are aware and clear in terms of where they dog should reside and behave for e.g. public transport, place of work. To complete a check list of environments for any applicant own dogs in training who are on the programme to be assessed within. To support and advise clients in transferring the odour training from pot training and recognising alerting behaviours to establish real life alerting. To ensure all partnerships are in line with the ADUK regulations with regards to behaviour, obedience and welfare and branding. Due to the nature of the role, flexible working hours may be required in some instances to facilitate the effective delivery of the work e.g. working during the school holidays with school age clients. To monitor the correct and false alerting percentages of allocated partnerships via data analysis, advising where necessary until the correct alerting levels are achieved. To complete comprehensive reports and paperwork for any time spent with applicants or partnerships in training or established. Maintain accurate records by providing verbal and written information with agreed timescales about clients, dogs, applicants and apprentices as appropriate. To work alongside allocated partnerships with the aim of the partnership reaching an accredited standard and feeding back to the Interim Head of Assistance Dog Programme if there are any concerns that the accreditation cannot be achieved. To provide clients with appropriate aftercare services at regular intervals in their own homes in the form of annual visits, support visits or at refresher workshops run at the Centre to agreed standards. This will include continual re-assessment of the dynamics of family and dog, formulating and training on appropriate solutions, as well as offering additional dog training advice. To deliver handling days as part of an applicant s pretraining to include Introduction to Assistance Dog Advanced Handling and Family Handling. To scent train and seizure proof advanced dogs in preparation to be partnered with an adult or child client and ensure that applicant own dogs have received this at the earliest opportunity. To maintain the ongoing public access training with any advanced dog in scent training that has been allocated to them. To liaise with Independent Contractors as relevant. To provide support to the Charity s public relations and fundraising functions as required, specifically in your area. To act as the contact person for the assistance dog programme in relation to training policy procedures with clients and their families, other professional service providers and members of the public. This will include on-going research and development of the project. As required, to liaise and provide support for Volunteers of the Charity. Other Share best practice with colleagues across the charity. Any other duties or tasks that are required to ensure the successful running of the Medical Alert Assistance Dog Department and the Charity overall. PERSON SPECIFICATION SKILLS AND ABILITIES Excellent interpersonal and communication skills High level of preparation, organisational and co-ordination skills Strong and clear teaching and instructing skills Experience of running puppy classes, carrying out public access training and recall sessions Able to develop training plans for any dogs in training under your care High level of self-motivation and planning Approachable, calm and empathetic to children and adults with debilitating and life-threatening conditions Happy to travel alone within the UK to visit any clients as necessary Willing to be on call for partnerships as and when required Willing to stay away from home in local accommodation when client locations are too far to travel back home Happy and able to have Medical Alert Assistance Dogs in training reside in your home Good team player, but equally able to work independently Positive, empathetic and calm attitude Able to embrace a constantly evolving organisation Flexible KNOWLEDGE & EXPERIENCE Essential Previous Assistance Dog Instructing and Dog Training experience Knowledge of AD(UK) and ADI regulations Law in relation to dogs Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age Knowledge of dog and human psychology Proven evidence and experience of dog handling and training skills Previous experience of teaching and instructing Sound dog training and dog behaviour knowledge IT literacy and report writing skills Proficient in Microsoft Office, Teams, Zoom and SharePoint Full UK driving licence Pass a DBS (CRB) check due to regular contact with children Preferable Knowledge of debilitating medical conditions and understanding of how they can impact people, both physically and psychologically . click apply for full job details
Gallagher
Team Leader
Gallagher Romford, Essex
Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we'd love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team. Summary of the role: In this role, you will be managing a team of up to 10 call centre agents who are all currently performing to a high standard! Some of your main responsibilities will be: Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets. Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements. Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential. Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs. Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction. Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends. Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance. Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment. Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation. Skills and Experience Required/Desired: Candidates must have proven experience working in a contact centre environment, ideally within insurance, although this is not essential. A proactive, solution-focused mindset with a flexible, can-do attitude. Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership. Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism. A natural leader with the ability to motivate others and drive performance through strong people management. Highly organised and self-motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure. A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement. Benefits: A generous base salary, dependent on experience, Plus Bonus Monday - Friday, between 9am - 6pm, with occasional Saturday mornings. Benefits include 25 days holiday, pension, and life insurance. Training opportunities, fully funded qualifications, and learning and development courses. Progression opportunities. Department events. Fun, positive work culture. Gallagher Premiership Rugby Tickets. Gallagher Benefits Choice Portal. Employee referral scheme. About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities. We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself. We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business. If this sounds like somewhere you'd like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.
Apr 21, 2026
Full time
Do you enjoy coaching and mentoring others on providing brilliant service to every customer? Are you looking for a job with line management opportunities, where you will be leading and inspiring colleagues to meet team goals? If so, we'd love you to apply for our Team Leader opportunity in our Motorhome and Motorbike insurance team. Summary of the role: In this role, you will be managing a team of up to 10 call centre agents who are all currently performing to a high standard! Some of your main responsibilities will be: Motivating, developing, and empowering a high-performing team of Call Centre Agents to deliver results and exceed targets. Driving daily success through smart call centre management: handling inbound/outbound activity efficiently, managing call queues, and hitting service level agreements. Coaching and mentoring your team. Celebrating top performers, supporting underperformers with improvement plans, and unlocking everyone's full potential. Analysing performance metrics and using data-driven strategies to optimise productivity, improve service delivery, and meet KPIs. Ensuring every customer interaction is a great one with the ability to resolve escalations swiftly and accurately, whilst maintaining high levels of satisfaction. Collaborating with the wider business to shape sales strategies, identify new opportunities, and stay ahead of market trends. Recruiting top talent and making sure your team is always equipped with up-to-date knowledge and industry compliance. Working cross-functionally with other departments and team leaders to build a strong, collaborative, and high-impact call centre environment. Aligning with stakeholders, championing best practices, and driving continuous improvement across the operation. Skills and Experience Required/Desired: Candidates must have proven experience working in a contact centre environment, ideally within insurance, although this is not essential. A proactive, solution-focused mindset with a flexible, can-do attitude. Strong interpersonal skills and being able to connect, communicate, and build trust across all levels, including senior leadership. Confident in influencing decisions, managing conflict with empathy, and navigating challenging situations with professionalism. A natural leader with the ability to motivate others and drive performance through strong people management. Highly organised and self-motivated, skilled at prioritising, meeting deadlines, and delivering results under pressure. A strategic thinker who can also deep-dive into details, analyse data, and spot opportunities for improvement. Benefits: A generous base salary, dependent on experience, Plus Bonus Monday - Friday, between 9am - 6pm, with occasional Saturday mornings. Benefits include 25 days holiday, pension, and life insurance. Training opportunities, fully funded qualifications, and learning and development courses. Progression opportunities. Department events. Fun, positive work culture. Gallagher Premiership Rugby Tickets. Gallagher Benefits Choice Portal. Employee referral scheme. About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities. We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself. We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business. If this sounds like somewhere you'd like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.
GENERAL OPTICAL COUNCIL
Head of Investigations - 12 months FTC
GENERAL OPTICAL COUNCIL
The Head of Investigations is a member of the Regulatory Operations leadership team and will be jointly responsible with the Head of Case Progression and Head of Fitness to Practise (FtP) Legal for the high quality and timely progression of investigations into concerns about fitness to practise, in accordance with legislation and fitness to practise rules. Key elements of the role include: Strategic and operational responsibility for the delivery of a high quality and effective casework management process - embedding a customer-focused service which maximises use of available resources to enable improvements in the end-to-end age profile of our open casework Overall budgetary and financial accounting responsibility for the investigation function ensuring value for money and a continuous focus on efficient financial and operational management Responsible for the management, oversight and performance of panel firms providing legal services, ensuring cases are proactively progressed in the most efficient, timely and cost-effective way possible Oversight and review of the resource structure and casework processes to ensure high quality and effective casework management and support Maintaining a high level of knowledge on the broader regulatory framework and providing up-to-date expertise and advice to the Senior Management Team and Council on issues relating to fitness to practise Your work and behaviours will demonstrate our key values We act with integrity We pursue excellence We respect other people and ideas We show empathy We behave fairly We are agile and responsive to change As a member of the GOC Leadership team, the postholder will support the Director by co-leading service improvement projects across the directorate and wider GOC and engage colleagues to deliver process and behavioural change to support our strategic plans. The postholder will on occasion be asked to deputise for the Director of Regulatory Operations. Key Accountabilities Lead the performance of the investigations team, allocating work and setting targeted key performance indicators in line with the organisation's strategic aims Review and oversee effective progress of all investigation cases and consistent application of FtP policy pre-hearing, including regular progress review meetings with teams Identify and implement improvements to performance and risk management, effective case management and support, and proactive performance reporting Oversee the management and performance of panel firms to ensure the GOC receives high quality, efficient and cost-effective legal advice and collaborate with the Head of FtP Legal to embed a cost-effective model of legal support across the directorate Ensure high quality customer service is provided to all stakeholders, both internal and external Ensure the timely production of high quality and accurate financial and management information to inform SMT, Council and the Professional Standards Authority (PSA) of progress against the business plan and other key performance indicators and present this information to senior stakeholders as required Manage, coach and develop operations managers (investigations) within a dynamic, supportive and positive team working environment Contribute to the development of FtP policy, guidance and strategy Support the development of strategies and initiatives that deliver the Council's vision and corporate objectives Contribute to working groups of the PSA and Department of Health and Social Care (DHSC) to progress our commitment to meeting all relevant standards and to progress our legislative reform agenda Deliver programme or project management responsibilities as required Essential Skills/Experience/Qualifications Comprehensive knowledge of the legal framework governing professionals healthcare regulation Significant experience of overseeing efficient casework management or other similar function Experience of leading performance change Comprehensive knowledge and significant experience of using data in driving performance improvement Understanding of the role of fitness to practise and similar legal issues, or a demonstrable ability to acquire such an understanding Ability to engage effectively with stakeholders at all levels Closing date for this role is 24 April :59pm, please note we reserve the right to close this role early dependent on number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role. REF-
Apr 21, 2026
Full time
The Head of Investigations is a member of the Regulatory Operations leadership team and will be jointly responsible with the Head of Case Progression and Head of Fitness to Practise (FtP) Legal for the high quality and timely progression of investigations into concerns about fitness to practise, in accordance with legislation and fitness to practise rules. Key elements of the role include: Strategic and operational responsibility for the delivery of a high quality and effective casework management process - embedding a customer-focused service which maximises use of available resources to enable improvements in the end-to-end age profile of our open casework Overall budgetary and financial accounting responsibility for the investigation function ensuring value for money and a continuous focus on efficient financial and operational management Responsible for the management, oversight and performance of panel firms providing legal services, ensuring cases are proactively progressed in the most efficient, timely and cost-effective way possible Oversight and review of the resource structure and casework processes to ensure high quality and effective casework management and support Maintaining a high level of knowledge on the broader regulatory framework and providing up-to-date expertise and advice to the Senior Management Team and Council on issues relating to fitness to practise Your work and behaviours will demonstrate our key values We act with integrity We pursue excellence We respect other people and ideas We show empathy We behave fairly We are agile and responsive to change As a member of the GOC Leadership team, the postholder will support the Director by co-leading service improvement projects across the directorate and wider GOC and engage colleagues to deliver process and behavioural change to support our strategic plans. The postholder will on occasion be asked to deputise for the Director of Regulatory Operations. Key Accountabilities Lead the performance of the investigations team, allocating work and setting targeted key performance indicators in line with the organisation's strategic aims Review and oversee effective progress of all investigation cases and consistent application of FtP policy pre-hearing, including regular progress review meetings with teams Identify and implement improvements to performance and risk management, effective case management and support, and proactive performance reporting Oversee the management and performance of panel firms to ensure the GOC receives high quality, efficient and cost-effective legal advice and collaborate with the Head of FtP Legal to embed a cost-effective model of legal support across the directorate Ensure high quality customer service is provided to all stakeholders, both internal and external Ensure the timely production of high quality and accurate financial and management information to inform SMT, Council and the Professional Standards Authority (PSA) of progress against the business plan and other key performance indicators and present this information to senior stakeholders as required Manage, coach and develop operations managers (investigations) within a dynamic, supportive and positive team working environment Contribute to the development of FtP policy, guidance and strategy Support the development of strategies and initiatives that deliver the Council's vision and corporate objectives Contribute to working groups of the PSA and Department of Health and Social Care (DHSC) to progress our commitment to meeting all relevant standards and to progress our legislative reform agenda Deliver programme or project management responsibilities as required Essential Skills/Experience/Qualifications Comprehensive knowledge of the legal framework governing professionals healthcare regulation Significant experience of overseeing efficient casework management or other similar function Experience of leading performance change Comprehensive knowledge and significant experience of using data in driving performance improvement Understanding of the role of fitness to practise and similar legal issues, or a demonstrable ability to acquire such an understanding Ability to engage effectively with stakeholders at all levels Closing date for this role is 24 April :59pm, please note we reserve the right to close this role early dependent on number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role. REF-
HOUSE OF COMMONS-3
Estates Information Management Team Lead
HOUSE OF COMMONS-3
Estates Information Management Lead What you'll be doing Do you want to play a pivotal role in shaping how information underpins one of the UK's most complex, historic and high profile estates? As Estates Information Management (EIM) Team Lead , you'll lead the strategy and delivery of information management across the Parliamentary Estate, ensuring that high quality, trusted information supports decision making, programmes and projects now and into the future. You'll head a multidisciplinary team spanning document control, BIM, information architecture and information security, providing leadership, direction and assurance across the full information lifecycle. From setting strategy and governance standards, to overseeing the Common Data Environment and championing best practice such as ISO 19650, your work will be central to how Parliament manages, protects and uses its estate information. Working closely with colleagues across Strategic Estates, Parliamentary Digital Service and external partners, you'll act as a trusted adviser and thought leader on digital estates capability. This is a high impact role offering the opportunity to influence culture, drive continuous improvement and ensure that information is treated as a critical asset across an internationally significant estate. Why join us? In addition to your salary, we offer an attractive package of benefits, including: Generous annual leave starting at 30 days , increasing to 35 days after one year . Membership of the Civil Service pension scheme , with an average employer contribution of around 27% . Flexible and hybrid working options , where role requirements allow, to help you balance professional and personal commitments. Enhanced family friendly policies, including parental and caring leave . You'll be working at the heart of the Parliamentary Estate - a rare opportunity to combine digital leadership with stewardship of an occupied, heritage environment of national importance. What we're looking for We're seeking an experienced, confident leader who combines strong technical expertise with the ability to influence, collaborate and drive change. You'll thrive in this role if you bring: Senior leadership experience in Estates Information Management A proven track record of leading major EIM or digital information programmes in complex organisations, including managing high performing multidisciplinary teams. Strong strategy, governance and standards expertise Experience developing and embedding information management strategies, policies and governance frameworks, with strong knowledge of ISO 19650 , BIM standards and construction processes. Deep understanding of information architecture and data quality Expertise in taxonomy, metadata, master data management, file naming conventions and ensuring high quality information across programmes and asset lifecycles. Digital delivery and CDE leadership Experience designing, implementing or optimising Common Data Environments and working confidently with platforms such as Asite, Autodesk Construction Cloud, Viewpoint, Aconex or similar. Excellent communication and influencing skills Ability to produce clear, high quality guidance and act as a trusted adviser to senior stakeholders, building engagement and support for effective information management. Analytical, collaborative and resilient approach Strong problem solving skills, the ability to juggle competing priorities, and experience working sensitively within complex or heritage estates. Next Steps and Additional Information CV & Criteria answers - If you would like to apply for this role, please submit your CV and provide evidence against criterias 2,3,4 and 6 as listed in the Job Description. More information on the application process can be found here: Application process - UK Parliament Applicants must ensure that anything submitted must be factually accurate. Plagiarism 'can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.' Whilst candidates can make use of AI, they must do it truthfully. Where possible experience stated within the supporting statement should also be visible in the cv part of the application. Whilst we accept candidates may use AI tools within job applications, statements, and CVs; submissions must be truthful and relevant to experience. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Apr 21, 2026
Full time
Estates Information Management Lead What you'll be doing Do you want to play a pivotal role in shaping how information underpins one of the UK's most complex, historic and high profile estates? As Estates Information Management (EIM) Team Lead , you'll lead the strategy and delivery of information management across the Parliamentary Estate, ensuring that high quality, trusted information supports decision making, programmes and projects now and into the future. You'll head a multidisciplinary team spanning document control, BIM, information architecture and information security, providing leadership, direction and assurance across the full information lifecycle. From setting strategy and governance standards, to overseeing the Common Data Environment and championing best practice such as ISO 19650, your work will be central to how Parliament manages, protects and uses its estate information. Working closely with colleagues across Strategic Estates, Parliamentary Digital Service and external partners, you'll act as a trusted adviser and thought leader on digital estates capability. This is a high impact role offering the opportunity to influence culture, drive continuous improvement and ensure that information is treated as a critical asset across an internationally significant estate. Why join us? In addition to your salary, we offer an attractive package of benefits, including: Generous annual leave starting at 30 days , increasing to 35 days after one year . Membership of the Civil Service pension scheme , with an average employer contribution of around 27% . Flexible and hybrid working options , where role requirements allow, to help you balance professional and personal commitments. Enhanced family friendly policies, including parental and caring leave . You'll be working at the heart of the Parliamentary Estate - a rare opportunity to combine digital leadership with stewardship of an occupied, heritage environment of national importance. What we're looking for We're seeking an experienced, confident leader who combines strong technical expertise with the ability to influence, collaborate and drive change. You'll thrive in this role if you bring: Senior leadership experience in Estates Information Management A proven track record of leading major EIM or digital information programmes in complex organisations, including managing high performing multidisciplinary teams. Strong strategy, governance and standards expertise Experience developing and embedding information management strategies, policies and governance frameworks, with strong knowledge of ISO 19650 , BIM standards and construction processes. Deep understanding of information architecture and data quality Expertise in taxonomy, metadata, master data management, file naming conventions and ensuring high quality information across programmes and asset lifecycles. Digital delivery and CDE leadership Experience designing, implementing or optimising Common Data Environments and working confidently with platforms such as Asite, Autodesk Construction Cloud, Viewpoint, Aconex or similar. Excellent communication and influencing skills Ability to produce clear, high quality guidance and act as a trusted adviser to senior stakeholders, building engagement and support for effective information management. Analytical, collaborative and resilient approach Strong problem solving skills, the ability to juggle competing priorities, and experience working sensitively within complex or heritage estates. Next Steps and Additional Information CV & Criteria answers - If you would like to apply for this role, please submit your CV and provide evidence against criterias 2,3,4 and 6 as listed in the Job Description. More information on the application process can be found here: Application process - UK Parliament Applicants must ensure that anything submitted must be factually accurate. Plagiarism 'can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.' Whilst candidates can make use of AI, they must do it truthfully. Where possible experience stated within the supporting statement should also be visible in the cv part of the application. Whilst we accept candidates may use AI tools within job applications, statements, and CVs; submissions must be truthful and relevant to experience. More information on the role and the full criteria can be found in the Job Description. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Unified Support
Audio Visual Service Engineer
Unified Support Maidenhead, Berkshire
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience. Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types. Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP The Benefits: Salary up to 45K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance during the day Tools & PC supplied Bupa Healthcare after 6 months including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary.
Apr 21, 2026
Full time
Audio Visual Service Engineer To provide field-based service and support to our clients. The successful candidate will be expected to work on their initiative; however, they will be part of a service team. The job will involve servicing and supporting audio-visual, video conferencing, pro audio, and control equipment. You will be responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audio-visual, video conference, display, and presentation technologies. Carrying out preventative maintenance visits and training end users where required at PM visits. This job requires a technical understanding of AV systems and service within a corporate environment and is open to candidates within commutable distance of Maidenhead. Whilst the salary budget is set at a max of 45K, there is some flexibility based on experience. Audio Visual Service Engineer Responsible for post-implementation fault finding, testing, and the repair of audio-visual equipment across various job sites and client types. Knowledge & Key Skills Onsite Work 80% Audio (Program and Speech, DSP-based systems) (QSC, Biamp, Shure, and Poly sound structure) Projection and Display Devices (Maintenance) Custom Control Systems (AMX/Crestron/Extron/SY) Audio and Video Conferencing (Cisco/Lifesize/Polycom/Zoom/Microsoft Teams) Microsoft Hub Digital Signage Systems (Scala/OneLAN/Brightsign) Video Wall Display Systems (Datapath/Dexon) IPTV (Exterity / Tripleplay) Live Event Work (VC/Presentation/Broadcast) Configuring, performing diagnostics, and firmware updates of videoconferencing codecs and AV hardware in general. Site cleanliness Communicating with customers and site contacts Adherence to site rules, procedures, and H&S Adhoc On-site Tech cover - annual leave, sickness In office 20% Completing post-job and PM reports Providing phone/email tech support Product research and development for client requirements Continue with PDP and applicable training IMS and Quality Policy awareness and development Essential: 4 years audio-visual experience - installation/onsite/tech support Ability to terminate cables (particularly Cat5/6, RS232 and Audio TRS) Knowledge of Audio room acoustic optimisation within various environments Effective communication skills at all levels, especially client-facing Good numeracy and written skills Must be well organised with the ability to prioritise workload effectively whilst dealing with clients proactively Quick response to service desk tickets Able to work individually and as part of a team Good time keeping and dressed according to the job in hand Fully compliant with The Health and Safety at Work Act 1974 Clean driving licence and a current passport holder AVIXA CTS Desirable: Crestron P101 Extron School of AV Cisco CCIP Microsoft Teams core skills Networking knowledge; not limited to, but including identifying issues regarding Dante/AES67 in respect to QoS/PTP/IGMP The Benefits: Salary up to 45K based upon experience 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Car Allowance. Pension: Auto-enrol commences at 3 months. If an employee pays 5% into the pension, our client pays 3%. After one year in the company pension, our client matches the 5%, after one years service a salary sacrifice option is available. There is a drink allowance during the day Tools & PC supplied Bupa Healthcare after 6 months including dental cover 28 days holiday, including the 8 bank holiday days - with incremental increases for long service. Bonus scheme: Our client also has a company scorecard bonus, which has financial goals. Once a successful candidate has passed their probationary period, they are eligible to participate when the company hits the targets. This is not a contractual bonus, but today the value is 10% of base salary.
SKY
Campaigns Product Manager
SKY Dagenham, Essex
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Apr 21, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
The Oval Partnership
Head Of Finance
The Oval Partnership Taunton, Somerset
A well-established SME manufacturer and supplier of consumer goods is now seeking a Head of Finance to join the management team. Annual turnover c£11M with 50 FTEs onsite. We are looking for a hands-on leader who is equally comfortable rolling up their sleeves to ensure accounting accuracy as they are sitting at the table helping to plan our client s next phase of growth. This isn t just a "number-crunching" role. The Head of Finance will be a qualified specialist who can bridge the gap between technical accounting and business strategy. With 2 direct reports, you will be the MD s right-hand person, taking ownership of the company s financial health today while helping architect their growth for tomorrow. Key Responsibilities: Strategic Leadership : Act as a commercial partner to the MD, providing insights that drive profitability and long-term business planning. Financial Oversight : Take full ownership of the P&L, Balance Sheet, and Cash Flow. Modernise the reporting to provide "real-time" clarity on performance. Process Modernisation : Review legacy processes and implement modern, automated solutions where necessary to improve scalability. Budgeting & Forecasting : Lead the entire annual budgeting process and develop robust cashflow forecasting models to ensure liquidity and operational efficiency. Commercial Partnering : Provide detailed project costings and financial modelling for new initiatives, investments, and operational projects. International & Operations : Manage FX transfers and currency risk exposure for international transactions. Team Management : Lead and mentor two Finance Assistants, ensuring accuracy and efficiency in daily operations. External Relations : Act as the primary point of contact for the external accounting firm, bank, and auditors. About You We are looking for a proactive, detail-oriented leader who isn t afraid to roll up their sleeves to establish new processes. Qualified : You should be a professionally qualified accountant (ACCA, or CIMA). Experience : You have a background in financial analysis, budgeting, and cashflow planning ideally within a manufacturing or SME environment. Communicator : You can translate complex financial data into clear, practical insights for non-finance stakeholders and influence at a senior level. Technical Proficient : You possess high-level Excel and financial modelling skills and are comfortable implementing or optimising ERP systems. Commercial Flair : You understand working capital management and the nuances of FX in a global supply chain.
Apr 21, 2026
Full time
A well-established SME manufacturer and supplier of consumer goods is now seeking a Head of Finance to join the management team. Annual turnover c£11M with 50 FTEs onsite. We are looking for a hands-on leader who is equally comfortable rolling up their sleeves to ensure accounting accuracy as they are sitting at the table helping to plan our client s next phase of growth. This isn t just a "number-crunching" role. The Head of Finance will be a qualified specialist who can bridge the gap between technical accounting and business strategy. With 2 direct reports, you will be the MD s right-hand person, taking ownership of the company s financial health today while helping architect their growth for tomorrow. Key Responsibilities: Strategic Leadership : Act as a commercial partner to the MD, providing insights that drive profitability and long-term business planning. Financial Oversight : Take full ownership of the P&L, Balance Sheet, and Cash Flow. Modernise the reporting to provide "real-time" clarity on performance. Process Modernisation : Review legacy processes and implement modern, automated solutions where necessary to improve scalability. Budgeting & Forecasting : Lead the entire annual budgeting process and develop robust cashflow forecasting models to ensure liquidity and operational efficiency. Commercial Partnering : Provide detailed project costings and financial modelling for new initiatives, investments, and operational projects. International & Operations : Manage FX transfers and currency risk exposure for international transactions. Team Management : Lead and mentor two Finance Assistants, ensuring accuracy and efficiency in daily operations. External Relations : Act as the primary point of contact for the external accounting firm, bank, and auditors. About You We are looking for a proactive, detail-oriented leader who isn t afraid to roll up their sleeves to establish new processes. Qualified : You should be a professionally qualified accountant (ACCA, or CIMA). Experience : You have a background in financial analysis, budgeting, and cashflow planning ideally within a manufacturing or SME environment. Communicator : You can translate complex financial data into clear, practical insights for non-finance stakeholders and influence at a senior level. Technical Proficient : You possess high-level Excel and financial modelling skills and are comfortable implementing or optimising ERP systems. Commercial Flair : You understand working capital management and the nuances of FX in a global supply chain.

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