An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides
Apr 25, 2026
Contractor
An Institute in London are seeking a CRM Officer to lead the management of their ticketing system, support colleagues with training, undertake internal fixes and to liaise with their external technical team. This role is pivotal in managing and improving their CRM systems and processes, building good internal and external relationships and highlighting developments and improvements to improve internal ways of working. Key Responsibilities: CRM Management & Data Integrity: Management of the CRM ticketing system. Reviewing requests and triaging them, undertaking non-technical internal fixes Working with external technical suppliers to manage technical tickets, deadlines and any issues Manage the integrity of data within the CRM, undertaking regular data reviews, de-duplications and cleansing processes Manage permissions Training of new starters and existing staff, undertaking 1-2-1 training and group sessions Develop and generate reports, dashboards, and visualisations to track key performance indicators (KPIs) and business metrics. To develop and run robust testing regimes to ensure automated processes are fit for purpose and meet business needs Being the first point of contact for staff and external suppliers Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify CRM optimisation opportunities. Develop process maps, streamline workflows, manage user permissions, and implement automation to enhance overall operational efficiency. Development of CRM policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals. Experience Required Knowledge of data management, system integration, automation processes (Databases, Power Apps) and AI technology. Advanced Excel skills and familiarity with other business systems ( LMS, CMS, etc.) SQL expertise Understanding of GDPR compliance and data governance Experience of working with Dynamics 365 CRM and having an understanding of the back-end design Strong analytical and problem-solving skills for driving impactful solutions Having the ability to foresee system improvements that will benefit ways of working Management of a ticketing system Delivery of CRM training to staff and development of training guides
Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension An excellent opportunity for a technically minded engineer with experience in cloud, IoT, or telematics to join a global market leader, offering strong career development, hands-on project exposure, and the chance to work on innovative connected solutions. Do you have experience supporting connected or cloud-based systems? Are you looking to develop your career within a fast-growing, technology-driven environment? Established for over 40 years, this global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With continued international expansion, the business is investing heavily in its Connected Services offering, creating exciting opportunities for talented individuals to join the team. In this varied role, you will support both the delivery of Connected Services projects and ongoing technical support operations. You'll work closely with engineering, product, IT, and customer-facing teams to ensure smooth deployment and performance of connected fleet solutions. This will involve troubleshooting technical issues, supporting platform rollouts, managing systems and data, and contributing to continuous improvement initiatives. You will also gain exposure to international projects and benefit from strong training and progression opportunities. This role would suit an engineer with experience in cloud platforms, IoT, telematics, or technical support, who is looking to grow their career within a forward-thinking and expanding organisation. The Role: Provide technical support for connected platforms and devices Troubleshoot hardware, connectivity, and cloud-based issues Assist with project delivery, rollouts, and system management Collaborate with internal teams and support service improvements Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension The Person: Experience with cloud, IoT, or telematics systems Strong troubleshooting skills across hardware and software Familiar with ticketing tools and basic networking concepts Organised, proactive, and a strong communicator Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Apr 24, 2026
Full time
Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension An excellent opportunity for a technically minded engineer with experience in cloud, IoT, or telematics to join a global market leader, offering strong career development, hands-on project exposure, and the chance to work on innovative connected solutions. Do you have experience supporting connected or cloud-based systems? Are you looking to develop your career within a fast-growing, technology-driven environment? Established for over 40 years, this global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With continued international expansion, the business is investing heavily in its Connected Services offering, creating exciting opportunities for talented individuals to join the team. In this varied role, you will support both the delivery of Connected Services projects and ongoing technical support operations. You'll work closely with engineering, product, IT, and customer-facing teams to ensure smooth deployment and performance of connected fleet solutions. This will involve troubleshooting technical issues, supporting platform rollouts, managing systems and data, and contributing to continuous improvement initiatives. You will also gain exposure to international projects and benefit from strong training and progression opportunities. This role would suit an engineer with experience in cloud platforms, IoT, telematics, or technical support, who is looking to grow their career within a forward-thinking and expanding organisation. The Role: Provide technical support for connected platforms and devices Troubleshoot hardware, connectivity, and cloud-based issues Assist with project delivery, rollouts, and system management Collaborate with internal teams and support service improvements Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Healthcare + Enhanced Pension The Person: Experience with cloud, IoT, or telematics systems Strong troubleshooting skills across hardware and software Familiar with ticketing tools and basic networking concepts Organised, proactive, and a strong communicator Commutable to Dartford Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
EUC & Network Engineer Edinburgh - on site working Head Resourcing is pleased to be partnering once again with our excellent Edinburgh based client as they look to recruit an EUC & Network Engineer. Our client is a well-established business with global operations producing a wide range of high-quality products. This role will suit a proactive engineer with a keen eye for detail who has strong experience across the Microsoft stack as well as a background in Networking. In this role you will be heavily involved in the delivery of complex technical projects with a heavy focus on networking and security. You will be comfortable in an environment where nearly all our clients' systems will be replaced, and you'll be able to connect the dots as new systems come online. What you'll be doing: Manage and secure cloud environments (Azure & Microsoft 365), including configuration policies, identity (Entra ID), and compliance. Maintain and troubleshoot network infrastructure (LAN/WAN, VPNs, DNS, DHCP, firewalls) to ensure reliable connectivity. Oversee device management and endpoint security using tools like Intune and Defender, including patching and policy enforcement. Provide advanced (2nd/3rd line) support, performing root cause analysis and automating tasks with scripting (e.g., PowerShell). Act as a technical lead and SME, supporting global infrastructure deployments and mentoring service desk teams. Key Skills: Strong expertise in Microsoft technologies, including Windows OS, Active Directory, Microsoft 365, and Azure. Solid networking knowledge covering TCP/IP, routing, switching, firewalls, VPNs, and Cisco Meraki environments. Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service. Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired. If this sounds of interest please apply, or send your CV to
Apr 24, 2026
Full time
EUC & Network Engineer Edinburgh - on site working Head Resourcing is pleased to be partnering once again with our excellent Edinburgh based client as they look to recruit an EUC & Network Engineer. Our client is a well-established business with global operations producing a wide range of high-quality products. This role will suit a proactive engineer with a keen eye for detail who has strong experience across the Microsoft stack as well as a background in Networking. In this role you will be heavily involved in the delivery of complex technical projects with a heavy focus on networking and security. You will be comfortable in an environment where nearly all our clients' systems will be replaced, and you'll be able to connect the dots as new systems come online. What you'll be doing: Manage and secure cloud environments (Azure & Microsoft 365), including configuration policies, identity (Entra ID), and compliance. Maintain and troubleshoot network infrastructure (LAN/WAN, VPNs, DNS, DHCP, firewalls) to ensure reliable connectivity. Oversee device management and endpoint security using tools like Intune and Defender, including patching and policy enforcement. Provide advanced (2nd/3rd line) support, performing root cause analysis and automating tasks with scripting (e.g., PowerShell). Act as a technical lead and SME, supporting global infrastructure deployments and mentoring service desk teams. Key Skills: Strong expertise in Microsoft technologies, including Windows OS, Active Directory, Microsoft 365, and Azure. Solid networking knowledge covering TCP/IP, routing, switching, firewalls, VPNs, and Cisco Meraki environments. Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service. Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired. If this sounds of interest please apply, or send your CV to
We are Two Circles. We are a Sports & Entertainment Marketing business. We drive growth for sports properties by delivering deeper connections with fans through the intelligent use of data and technology. We work with clients to help them understand & influence what their fans are doing - the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. Data is at the centre of our approach - helping clients to better understand their customers and deliver insights that influence top-level decision making. From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media. JOB DESCRIPTION As a Data Protection Officer at Two Circles, you will have the opportunity to drive and shape the privacy compliance and AI governance frameworks across one of the world's leading and fastest growing sports and entertainment marketing and technology businesses. We are looking for someone who is comfortable working at pace and responsibly balancing the demands of maintaining a first class privacy programme with enabling high levels of growth for Two Circles and our clients. You will be responsible for our global privacy framework being continually improved and deeply embedded within our business. Reporting to the Group General Counsel, you will act as a trusted senior advisor within the business, providing pragmatic, risk based executive level guidance that enables growth while ensuring strong regulatory compliance and protection of personal data. This is a hands on leadership role, requiring a combination of strategic oversight and deep technical expertise. You will work closely with senior stakeholders across our Technology, Legal, Cybersecurity, Product, Operations and client facing teams, embedding data protection as a business enabler. You will also mentor and support more junior privacy colleagues and data protection champions across the business, helping to raise overall maturity and capability. KEY RESPONSIBILITIES Leadership & Strategy Act as a senior subject matter expert on data protection and AI governance across the organisation Set and deliver the global privacy strategy and roadmap Provide clear, commercially aware advice on privacy risk, compliance and mitigation Governance, Risk & Compliance Own and oversee core compliance artefacts, including ROPA, DPIAs, risk registers and policy frameworks Ensure ongoing compliance with applicable regulations Lead internal and external audits across relevant frameworks Manage and continually improve privacy governance, controls and reporting Manage international data transfers on a global basis Privacy by Design & Technology Embed Privacy by Design and Security by Design principles into product development, solution architecture and client delivery Partner closely with Technology and Product teams to influence design decisions Provide expert oversight of technical data protection controls Identify and implement opportunities to automate and enhance privacy and security controls across the business Incident Management & Assurance Lead and coordinate responses to data protection and information security incidents, including investigation, remediation and regulatory engagement where required Oversee third party and vendor due diligence, contract reviews and ongoing assurance Support internal stakeholders with complex assurance, audit and client security questionnaires Training & Culture Design and deliver training and awareness programmes to upskill colleagues on data protection and information security Champion a strong culture of accountability, good practice and continuous improvement across Two Circles Essential Significant experience in a data protection, privacy or information governance role (typically 6-10+ years) Strong, practical knowledge of UK GDPR, EU GDPR, PECR, CCPA and other relevant global privacy legislation Experience working with ISO 27XXX frameworks and audits Proven ability to lead risk management and governance activities Strong understanding of technical implementations of data protection controls Ability to tailor advice through a clear, risk based and commercially pragmatic lens. Capable of knowing when to explain "why", when to describe "how", and of always seeing the big picture. Deep understanding of Privacy by Design and Security by Design and the ability to influence complex solution design decisions Desirable Familiarity with Microsoft Azure security tooling and data warehousing environments Knowledge of AI risk and governance frameworks Experience of, or a strong interest in, the business of sports and entertainment What can we offer you? We offer a benefits package to suit you and your lifestyle! Out of a core monthly budget, you can choose your own comprehensive benefit package Renowned Team Days often throughout the year Summer Away Days 23 standard days of holiday (+ 1 Birthday, +2 for a 'Big Life Event' and +1 Admin Day), closure of office over Christmas (plus Bank Holidays) Discretionary Bonus based on company performance Performance Reviews every 6 months with discretionary salary increases Private healthcare (Vitality) and/or Health Cash Plan (Medicash) Mobile phone contribution Sport Challenge contribution Gym membership contribution 2x annual kit drops Though these are the basics written down, we will principally be recruiting for energy, values and leadership capability - as well as commitment to Two Circles and to your own professional development. Our recruitment process will be honest and thorough, and so will our roles. In return, we offer integrity, autonomy, and the opportunity to progress quickly as you grow with the business. Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, age, disability or background.
Apr 21, 2026
Full time
We are Two Circles. We are a Sports & Entertainment Marketing business. We drive growth for sports properties by delivering deeper connections with fans through the intelligent use of data and technology. We work with clients to help them understand & influence what their fans are doing - the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. Data is at the centre of our approach - helping clients to better understand their customers and deliver insights that influence top-level decision making. From there, we develop digital products and integrate data and technology solutions that grow audiences and revenue across ticketing, participation, sponsorship and media. JOB DESCRIPTION As a Data Protection Officer at Two Circles, you will have the opportunity to drive and shape the privacy compliance and AI governance frameworks across one of the world's leading and fastest growing sports and entertainment marketing and technology businesses. We are looking for someone who is comfortable working at pace and responsibly balancing the demands of maintaining a first class privacy programme with enabling high levels of growth for Two Circles and our clients. You will be responsible for our global privacy framework being continually improved and deeply embedded within our business. Reporting to the Group General Counsel, you will act as a trusted senior advisor within the business, providing pragmatic, risk based executive level guidance that enables growth while ensuring strong regulatory compliance and protection of personal data. This is a hands on leadership role, requiring a combination of strategic oversight and deep technical expertise. You will work closely with senior stakeholders across our Technology, Legal, Cybersecurity, Product, Operations and client facing teams, embedding data protection as a business enabler. You will also mentor and support more junior privacy colleagues and data protection champions across the business, helping to raise overall maturity and capability. KEY RESPONSIBILITIES Leadership & Strategy Act as a senior subject matter expert on data protection and AI governance across the organisation Set and deliver the global privacy strategy and roadmap Provide clear, commercially aware advice on privacy risk, compliance and mitigation Governance, Risk & Compliance Own and oversee core compliance artefacts, including ROPA, DPIAs, risk registers and policy frameworks Ensure ongoing compliance with applicable regulations Lead internal and external audits across relevant frameworks Manage and continually improve privacy governance, controls and reporting Manage international data transfers on a global basis Privacy by Design & Technology Embed Privacy by Design and Security by Design principles into product development, solution architecture and client delivery Partner closely with Technology and Product teams to influence design decisions Provide expert oversight of technical data protection controls Identify and implement opportunities to automate and enhance privacy and security controls across the business Incident Management & Assurance Lead and coordinate responses to data protection and information security incidents, including investigation, remediation and regulatory engagement where required Oversee third party and vendor due diligence, contract reviews and ongoing assurance Support internal stakeholders with complex assurance, audit and client security questionnaires Training & Culture Design and deliver training and awareness programmes to upskill colleagues on data protection and information security Champion a strong culture of accountability, good practice and continuous improvement across Two Circles Essential Significant experience in a data protection, privacy or information governance role (typically 6-10+ years) Strong, practical knowledge of UK GDPR, EU GDPR, PECR, CCPA and other relevant global privacy legislation Experience working with ISO 27XXX frameworks and audits Proven ability to lead risk management and governance activities Strong understanding of technical implementations of data protection controls Ability to tailor advice through a clear, risk based and commercially pragmatic lens. Capable of knowing when to explain "why", when to describe "how", and of always seeing the big picture. Deep understanding of Privacy by Design and Security by Design and the ability to influence complex solution design decisions Desirable Familiarity with Microsoft Azure security tooling and data warehousing environments Knowledge of AI risk and governance frameworks Experience of, or a strong interest in, the business of sports and entertainment What can we offer you? We offer a benefits package to suit you and your lifestyle! Out of a core monthly budget, you can choose your own comprehensive benefit package Renowned Team Days often throughout the year Summer Away Days 23 standard days of holiday (+ 1 Birthday, +2 for a 'Big Life Event' and +1 Admin Day), closure of office over Christmas (plus Bank Holidays) Discretionary Bonus based on company performance Performance Reviews every 6 months with discretionary salary increases Private healthcare (Vitality) and/or Health Cash Plan (Medicash) Mobile phone contribution Sport Challenge contribution Gym membership contribution 2x annual kit drops Though these are the basics written down, we will principally be recruiting for energy, values and leadership capability - as well as commitment to Two Circles and to your own professional development. Our recruitment process will be honest and thorough, and so will our roles. In return, we offer integrity, autonomy, and the opportunity to progress quickly as you grow with the business. Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, age, disability or background.
NOC L2 Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) *Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen* This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities Deliver technical support and service management within a live NOC environment Act as a key interface between engineering teams, architects, and third-party suppliers Monitor and respond to incidents, problems, and change requests Perform analysis of technical and network data to support issue resolution Lead or participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within a NOC or service operations environment High level of security awareness Desirable CCNA or equivalent networking certification Experience with enterprise-scale infrastructure Background in secure or regulated environments Additional Information Must be eligible to obtain and maintain appropriate UK security clearance Comfortable working independently in a shift-based, high-availability environment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 20, 2026
Contractor
NOC L2 Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35) *Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen* This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities Deliver technical support and service management within a live NOC environment Act as a key interface between engineering teams, architects, and third-party suppliers Monitor and respond to incidents, problems, and change requests Perform analysis of technical and network data to support issue resolution Lead or participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with Windows environments and ITSM/ticketing tools Proven ability in incident investigation and resolution Strong communication skills across technical and non-technical audiences Experience working within a NOC or service operations environment High level of security awareness Desirable CCNA or equivalent networking certification Experience with enterprise-scale infrastructure Background in secure or regulated environments Additional Information Must be eligible to obtain and maintain appropriate UK security clearance Comfortable working independently in a shift-based, high-availability environment Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Oct 08, 2025
Full time
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Oct 06, 2025
Full time
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Oct 04, 2025
Full time
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Oct 03, 2025
Full time
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key Responsibilities Provide Level 1/2 support across networks, domains, hardware, and software environments. Deliver end-user support for Windows 10/11 devices, applications, and peripherals. Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone). Build, configure, replace, and maintain EUC hardware components. Support data backup processes and recovery techniques. Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity. Utilise Microsoft SCCM for device management (advantageous). Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills.
Oct 02, 2025
Full time
Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. Key Responsibilities Provide Level 1/2 support across networks, domains, hardware, and software environments. Deliver end-user support for Windows 10/11 devices, applications, and peripherals. Troubleshoot and resolve incidents related to laptops, desktops, and mobile devices (including BlackBerry and iPhone). Build, configure, replace, and maintain EUC hardware components. Support data backup processes and recovery techniques. Work within virtualised, MDM, and VPN environments to ensure secure and efficient connectivity. Utilise Microsoft SCCM for device management (advantageous). Log, track, and resolve tickets within ServiceNow, adhering to ITIL practices. Maintain accurate documentation and records of incidents, resolutions, and system changes. Provide clear, professional communication to end-users, ensuring exceptional customer experience. Manage workload independently while maintaining high productivity and efficiency. Skills & Experience Strong general understanding of IT principles (networks, hardware, domains). Working knowledge of leading software packages (Microsoft Office, Lotus Notes). Proficiency with Windows 10/11 operating systems and related applications. Hands-on experience troubleshooting end-user device hardware and software issues. Exposure to virtualisation, MDM, and VPN environments. Experience with Microsoft SCCM (advantageous). Knowledge of ITIL framework and prior experience in an ITIL-aligned environment. Proficiency in ServiceNow or similar ticketing systems. Excellent communication, interpersonal, and customer-facing skills.
Mobilus Limited
Chalfont St. Peter, Buckinghamshire
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
Oct 02, 2025
Full time
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Sep 27, 2025
Full time
The Company: MandM Direct is one of Europe's leading off-price retailers, with over 2.5 million customers shopping with us every year. In today's hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market's demands. The Role: This is an exciting role, Software Team Lead, you will be responsible for the deployment, support, maintenance, monitoring, and forecasting of software used at MandM, in line with our technology roadmap. You will work with modern technologies, both on-premise and in the cloud. As new technologies are considered, you will assist in the assessment of their suitability for our business needs. You will be learning continually; keeping up to date with developments in internal tools & processes, as well as learning new technologies and skills. What's In It for you Competitive salary, bonus scheme and pension A great Company culture Flexi-time Your birthday off Generous staff discount Healthcare cash plan And tons more Your day-to-day duties and responsibilities will include: Investigating, analyzing, and identifying issues with systems, software, or data Querying, extracting and manipulating data from database and log sources Troubleshooting functional and non-functional (performance, security, etc.) problems, with experience of databases, web services, and APIs Configuring infrastructure services: TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software deployment/integration to troubleshooting Project and task delivery in a technical environment, through the full change lifecycle: Requirements gathering, task identification, complexity estimation, planning, delivery, and production support Sharing knowledge within the team: handovers/demonstrations, code reviews, highlighting points of interest Collaboration with cross-functional teams to contribute to the department's software development roadmap Writing and reviewing technical documentation (e.g. procedures and work instructions etc.) Interested? To be considered you will need to demonstrate: Troubleshooting critical issues in live systems IaC/Software-Defined Data Centre (i.e. systems, networks and storage solutions, configured and hosted within a Cloud environment) Microsoft IIS and .NET SQL Databases (querying, exporting, importing data) Microsoft Server Operating Systems Scripting technologies (in particular PowerShell) Working with a ticketing system (e.g. JIRA), within an agile framework Good working knowledge of some or all of these would be an advantage: Google Cloud Platform (GCP - IaaS, PaaS & SaaS), Microsoft Server OS, Microsoft Active Directory, Microsoft IIS (7.5+), Microsoft SQL Server (from 2019), Powershell, Terraform & Packer Job Types: Full-time, Permanent Work Location: Hybrid remote in Hereford HR4 9HT
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking Senior Systems Engineer Ref: YC46841 A Japanese IT company is seeking a Japanese speaking Senior Systems Engineer to design, implement, and maintain systems and services for assigned customers in the UK and Europe. This role also supports the sales team as a pre-sales engineer, contributing to complex IT solutions. The successful candidate will be confident in client communication, technically skilled across multiple IT domains, and able to lead and support engineers in project delivery and service desk operations. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: YMS, Graduate, Student visa, Requiring visa sponsorship TYPE: Hybrid style VISA SUPPORT: Not available - Contract Type: Permanent, full-time Salary: £30k-£40K, depending on experience Working Hours: Monday-Friday, 8:30-17:00 (37.5 hours/week, Overtime and on-call work may be required as needed.) Start Date: ASAP Location: Central London Senior Systems Engineer Main Responsibilities System Integration Projects Conduct integration tasks for small-to-mid-sized projects (on-site/off-site) Perform environment assessments and create site manuals Identify risks and mitigation strategies Transfer knowledge to service desk engineers Ensure all recommendations comply with customer IT policies Lead and support engineers within the team Service Desk Support Provide 1st-3rd line technical support to customers Diagnose and resolve issues via phone, email, and ticketing systems Maintain support documentation (site manuals, asset lists, user guides) Act as escalation point for complex cases System Maintenance Services Maintain customer systems on-site and remotely Update licenses, run inventory, and maintain documentation Register manufacturer support services (e.g., Care Packs) Third-party & Customer Management Manage vendor relationships and control service delivery Represent customers with third-party vendors Maintain strong customer relationships and ensure satisfaction Pre-sales & Internal IT Assist sales team in pre-sales activities and prepare proposals Support internal IT system planning and upgrades Maintain laboratory systems availability, security, and integrity Leadership & Development Mentor and assist junior staff Supervise engineers, ensuring IT goods are secure and well-managed Research new products and propose operational improvements Senior Systems Engineer Requirements Essential: 3+ years' hands-on experience with Cisco switches/routers and firewalls (design & implementation) Strong LAN design and ISP coordination experience Multi-site VPN implementation experience Proficiency in network design documentation Windows services: AD, DHCP, DNS, GPO, print queues, shared folders Server and storage knowledge in physical and virtual environments Business level of English and Japanese Desirable: Cisco CCNP certification Experience with VMware and Hyper-V Knowledge of Azure, AWS, and other cloud platforms (IaaS/PaaS) All applicants for the Senior Systems Engineer role must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. We regret that we cannot accept applications from YMS, Graduate or Student visa holders. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong understanding of technical support on a 1st or 2nd line knowledge base. Excellent communication and stakeholder management skills. Experience with PSA ticketing systems (Halo). Ability to lead cross-functional teams and manage competing priorities. Familiarity with cybersecurity and patch management practices is a requirement. What They Offer: Training: Vendor accredited training courses Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30K - £40K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Access to and use of company vehicle Holiday: 23 days holiday per annum plus additional holiday for birthday If this sounds like your ideal next role, then apply today with your CV.
Sep 22, 2025
Full time
IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage vendor relationships and third-party service providers. Support business continuity and disaster recovery planning. Required Skills & Experience: Proven experience in IT service delivery or operations management. Strong understanding of technical support on a 1st or 2nd line knowledge base. Excellent communication and stakeholder management skills. Experience with PSA ticketing systems (Halo). Ability to lead cross-functional teams and manage competing priorities. Familiarity with cybersecurity and patch management practices is a requirement. What They Offer: Training: Vendor accredited training courses Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30K - £40K per annum (depending on experience) Office Location: Eastleigh, Hampshire. Access to and use of company vehicle Holiday: 23 days holiday per annum plus additional holiday for birthday If this sounds like your ideal next role, then apply today with your CV.
