NOC L2 Shift Service Engineer (SC Cleared)

NOC L2 Shift Service Engineer (SC Cleared)
12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern
4-5 Days per week on site in Newport, Wales
£55 per hour (Inside IR35)

*Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen*

This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability.

Role Responsibilities

• Deliver technical support and service management within a live NOC environment
• Act as a key interface between engineering teams, architects, and third-party suppliers
• Monitor and respond to incidents, problems, and change requests
• Perform analysis of technical and network data to support issue resolution
• Lead or participate in incident bridge calls as a central technical contact
• Ensure delivery against SLAs and KPIs
• Produce clear technical documentation and reporting
• Support continuous service improvement initiatives
• Escalate complex issues to L3 teams when required
• Maintain effective stakeholder communication and engagement

Essential skills and experience

• Experience with Windows environments and ITSM/ticketing tools
• Proven ability in incident investigation and resolution
• Strong communication skills across technical and non-technical audiences
• Experience working within a NOC or service operations environment
• High level of security awareness

Desirable

• CCNA or equivalent networking certification
• Experience with enterprise-scale infrastructure
• Background in secure or regulated environments

Additional Information

• Must be eligible to obtain and maintain appropriate UK security clearance
• Comfortable working independently in a shift-based, high-availability environment

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.