Assistant Store Manager (40 Hours)

Contract: 40 hours per week, permanent contract (varied shift including weekdays, evening and weekend shifts)

Salary: £29,120 per annum + achievable monthly bonus

• Generous employee discount (after 3 months service of 6-month probation)
• Target related store bonus scheme
• Excellent training programmes including brand training
• Fantastic incentives throughout the year
• Fantastic opportunities to progress within the Company

Reporting to and working with the Store Manager, the Assistant Manager is responsible for leading and inspiring the team to sell; providing the highest level of service to the customer in a luxurious environment. Align with the Store Manager to deliver expected excellence in store performance, store operations, and achieving our business goals. You may be required to become a keyholder, which full training will be provided for.

• Act as a role model for the team as an ambassador for the brand at all times.
• Assist with coaching and motivating the team to achieve store targets; driving sales and footfall.
• Optimise sales through effective customer service and selling techniques.
• Provide exceptional customer services at all times; optimise sales through effective customer service and selling techniques.
• Keyholder responsibilities, including opening and closing store, cashing up and taking off tills, checking floats, completing safe drops, checking all systems are operational.
• Review staffing rotas to ensure that staffing levels in all areas can meet expected service levels.
• Deal with customer concerns in a professional, calm, efficient and helpful manner.
• Support the Store Manager with the day to day running of the store.
• Ensure deliveries, stock transfers and administration are completed within company processes.
• Plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
• Plan, forecast, report on sales, costs and business performance according to company requirements.
• Banking responsibilities; reconcile daily sales.
• Plan, prep and manage stock takes and launch of sale.
• Manage and motivate staff, train and develop staff according to company policies and procedures.
• Promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential.
• Help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary.
• Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed.
• Create and maintain a healthy and safe working environment for customers and staff ensuring the store is compliant with all health and safety regulations and company policies.

• Minimum of 1+ year(s) experience in supervisory/management in a high-volume store.
• Previous experience with a leading brand or luxury retailer is preferred.
• Experience serving customers in a high footfall environment is required.
• Experience in coaching and developing a large team, ideally in a similar retail environment.
• Inspirational and motivational leadership style, experience in driving sales and profitability in store.
• Experience within a KPI driven environment and understand how to drive these for ongoing growth and success.
• Ability to work with POS systems, Microsoft applications and portable devices.
• Experience in recruitment, onboarding, and training of all new team members.
• Conducting performance reviews and upskilling team.
• Strong customer service and communication skills both verbal and written.
• Ability to provide constructive feedback to management.
• Experience in executing company visual merchandising standards.
• Passionate about jewellery and customer service.
• Ability to work under pressure and prioritise tasks.
• Effective communication skills with the ability to adapt style depending on the situation.
• Well presented with a positive, pro active and professional approach.