18 jobs found

Our client is seeking an experienced and dynamic senior housing professional to lead their Temporary Accommodation, and Housing Allocations services within a busy local authority setting. Key Responsibilities Provide strategic and operational leadership across Temporary Accommodation, Allocations and Housing Register services, Lead the delivery of the Council's B&B elimination plan, reducing reliance on unsuitable accommodation and supporting households to move into sustainable housing Oversee the provision, procurement and management of Temporary Accommodation, ensuring services operate within legislative requirements, contractual standards and financial limits Ensure the Council meets its statutory duties under the Housing Act 1996 and Homelessness Reduction Act 2017 and other statutory guidance. Oversee the Housing Register and allocations scheme, ensuring a fair, transparent and effective approach to prioritisation and lettings Drive continuous service improvement, strengthening performance management, improving the customer journey and delivering value for money Lead on the development and implementation of service policies, procedures and systems in line with legislative and strategic requirements Manage significant financial resources, including Temporary Accommodation budgets, ensuring effective planning, control and alignment with the Council's financial framework Build and maintain effective partnerships with internal services, external agencies, landlords and providers to improve supply and service delivery Represent the service at a senior level, including engagement with Members, senior leaders and external stakeholders About You Substantial experience at a senior management level within a local authority housing service, with responsibility for Temporary Accommodation and Housing Allocation services Demonstrable experience of leading and motivating large, multi-disciplinary teams and delivering service improvement in a complex environment Strong understanding of homelessness legislation, allocations frameworks and the wider housing policy context Experience of managing significant budgets within a public sector environment and delivering services within financial constraints Experience of commissioning, procurement and contract management, including working effectively with housing providers, landlords and partners Ability to lead and deliver change programmes, improving service performance and customer outcomes Strong influencing and communication skills, with the ability to build effective relationships with Members, senior officers and external stakeholders Politically aware, with a clear understanding of the governance and decision-making environment within local government Able to provide clear strategic direction while maintaining effective oversight of operational delivery. If you are interested in this role please send your updated CV in the first instance.

Tenancy Specialist Based in North London Temp on going contract 26.24 per hour Umbrella To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. Key Accountabilities Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent the client at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services

Overall Role Purpose: To reduce homelessness by employing a range of behaviours aimed at building trusting and productive relationships with customers that enable officers to persuade, influence and support them to make positive choices and fully engage with realistic housing options to prevent and relieve homelessness. To provide an effective, professional service which includes offering customers in housing need a full range of advice and interventions related to their housing options in the private and public sector with the aim of ensuring a comprehensive service to prevent homelessness. To provide an effective, professional homelessness service including the assessment and investigation of homeless approaches and applications in line with the Councils' statutory duties under Housing Act 1996 Part 7 and relevant case law. To work with customers to develop, update and review Personalised Housing Plans for customers on behalf of the council in light of the Homelessness Reduction Act 2017. Working with customers to implement these plans to ensure that homelessness is prevented or relieved through active interventions and pursuit of effective housing options. To play an integral role in the reduction of expenditure on temporary accommodation by ensuring decisions are made, taking into account the direct as well as wider cost implications for the Council. To take responsibility for the recording of high quality, key data on homelessness for submission to the Department for Communities and Local Government ensuring key trends on homelessness, the causes and solutions are available for analysis locally and to the Government to measure the impact of homelessness nationally Where possible, use influencing and problem-solving skills to negotiate with householders, landlords and accommodation providers in order to ensure the accommodation remains open to those threatened with homelessness for the maximum period of time so that effective housing options casework can be undertaken. Where possible, use influencing and problem solving skills to negotiate the withdrawal of the threat of homelessness and extension of the right to occupy so that homelessness is averted. To develop a range of effective housing solutions for customers through the use of creative thinking and via the building of relationships with accommodation providers. Thorough understanding of inner city housing issues Understanding of access to social housing locally Awareness of issues and initiatives facing local authority housing Good knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants' rights Good knowledge of relevant case law and Codes of Guidance A good knowledge of services, benefits and support available to applicants experiencing housing problems Experience Experience of providing an effective advice service to members of the public Experience of implementing an equality and diversity approach to service delivery Experience of working in a team Experience of working in a demanding front line customer service environment Experience of dealing effectively with confrontational and challenging situations Experience of working with vulnerable customers and providing appropriate support Experience of working with homeless customers and those in housing need Experience of carrying out interviews, investigations, negotiations Experience of effective record keeping including electronically Experience of successfully working to performance targets and deadlines Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer Housing Solutions Officer

Local Authority Housing Assessment Officer, North West London Pay rate to £28.16 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Housing Assessment Officer, in North West London. You will need to have experience in a similar role in a Local Authority Hosuing Depratment. Overview: To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. Contribute to meeting the Council's best use of its stock objectives as well as managing the applicants' expectations for social housing. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.

BDS are working with a leading housing association to recruit a Sheltered housing officer to provide a housing management service within one of their sheltered services in Rochford. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: Monday to Friday 9am - 5pm Salary; 18.76 paye or 24.80 paye Contract: This is a temp ongoing role in the first instance for at least 3 months with likely extension. Please apply now for immediate consideration.

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Social Housing Assessment and Lettings Officer for the 3 months ongoing, at the rate of 28.19 per hour umbrella Job responsibilities To investigate and assess all households who apply for housing under the Housing Act 1985 and Housing Act 1996 (Part VI). This includes registering new and general housing applicants; undertaking verifications, including home visits and organising medical assessments; notifying applicants of their housing assessment priority and management and administration for existing applications. 2. The post-holders will also support the management and administration of the choice-based lettings service, including prioritisation of applicants for viewings/offers, dealing with customer enquiries and organising the advertisement of properties. 3. Contribute to meeting the Organisations best use of its stock objectives as well as managing the applicant's expectations for social housing. 4. To contribute to the maintenance of the choice based letting system which enables applicants to bid for properties, including the advertising and marketing of available properties. 5. To make appropriate nominations and allocations to all social housing accommodation that the organisation owns or has nomination rights to. To do so within agreed timescales to minimise voids periods and potential financial loss to the Council. 6. To provide accurate advice to households regarding their offer and consequences of refusals. 7. To develop and maintain a detailed knowledge of complex legislation, case law and government guidance concerning the Organisation's statutory duties and maintain a working knowledge of related housing, property, immigration and family legislation. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high-quality, resident-focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: 280-300 Umbrella The Role The Housing Manager will lead and develop a high-performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value-for-money neighbourhood service. Implementing the organisation's neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti-social behaviour through decisive case management and partnership working. Ensuring responsive, victim-centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi-agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council's safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi-agency working. Excellent communication, influencing, and relationship-building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? Join a respected and community-focused housing provider Lead a passionate team committed to improving local neighbourhoods Make a real impact on residents' quality of life Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career.

Housing Customer Officer Job Type: Temporary (3 months) Location: SE1, London Working Hours: Monday - Friday, 8am - 4pm (Fully on-site) Hourly Rate: 24.91 Umbrella We are currently recruiting for a Housing Customer Officer on an ongoing temporary basis. This role is crucial in delivering high-quality front-line customer service to residents. The successful candidate will organise estate offices and provide administrative support to the Estate Team. Day-to-day of the role: Address all customer enquiries in a helpful, friendly, and professional manner, providing advice and assistance on a wide range of issues at the first point of contact. Maintain a welcoming reception for visitors and an efficient working environment for staff, ensuring all contact and service requests are logged on the housing management system (Civica). Establish and maintain effective working relationships with colleagues, contractors, and agencies to meet customer needs. Manage property and communal keys/fobs, ensuring secure storage and accurate logging on Civica. Process payments for community facilities, parking, fobs, and guest flats where appropriate. Assist in the preparation and distribution of resident communications such as newsletters, leaflets, and updates on the website and social media. Handle correspondence relating to the estate efficiently, managing and distributing incoming correspondence and logging interactions on Civica. Support the Resident Services Officer in managing the lettings of sheds on the estate, handling rental income and voids. Respond to complaints in accordance with our complaint handling procedures and escalate as necessary. Perform administrative and clerical duties including filing, photocopying, dealing with post, and maintaining procedural manuals. Support resident involvement by assisting in organising and attending meetings and estate events, carrying out resident surveys, and promoting resident involvement. Manage bookings and deposits for the hire of community halls, explaining terms of use to bookers. Required Skills & Qualifications: Experience working within social housing. Excellent customer service skills with the ability to handle enquiries and complaints professionally. Strong administrative and organisational skills. Proficiency in using housing management systems, preferably Civica. Ability to work effectively both independently and as part of a team. Good communication skills, both written and verbal. To apply for the Housing Customer Officer position, please submit your CV detailing your relevant experience.

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £28.56 umbrella and £21.59 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Good Afternoon, I am currently representing Lambeth Council, who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Temporary Accommodation Move On Officer this role will be: SW2 1RW Hybrid 2 days office based, 3 days WFH. The right candidate will: To manage a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. We require the following: Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment. Experience of successfully negotiating with internal/external clients and stakeholders with maximum effect; achieving desired outcomes. To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,

Marks Consulting Partners are currently looking for an Allocations Manager to work with one of our Local Authority clients in London. What the Job Will Be Doing Oversee the delivery of allocations within the Homelessness Service, ensuring compliance with Part VI & Part VII of the Housing Act 1996 Manage and coordinate Section 202 Reviews, ensuring decisions are legally robust and defensible Lead on Stage 1 & Stage 2 complaints, including responses to Housing Ombudsman enquiries Ensure suitability decisions, discharge of duty, and housing offers are made in line with legislation and policy Act as the escalation point for complex homelessness and allocations cases Work closely with Housing Options, Temporary Accommodation and Lettings teams to ensure smooth move-on pathways Identify and resolve service issues, including backlogs in reviews, complaints, and allocations Implement and improve processes, policies, and quality assurance frameworks Monitor and report on service performance, KPIs, and risk areas Provide technical guidance and support to officers, ensuring high-quality decision making What You Will Need Strong knowledge of Housing Act 1996 (Part VI & VII) and the Homelessness Reduction Act 2017 Proven experience managing Section 202 Reviews Experience handling Stage 2 complaints and dealing with the Housing Ombudsman Background in allocations and/or homelessness services within a Local Authority Experience managing complex cases involving suitability, discharge of duty, and housing needs Ability to manage workloads, prioritise effectively, and drive service improvements Strong written skills, particularly in producing robust and defensible decisions

Homeless Intervention Caseworker The role of Homeless Intervention Officer is a statutory role specifically focused on intervening early, preventing homelessness and managing our crisis response aims of alleviating homelessness where this has occurred. Working directly with those affected by homelessness by: -Homeless Intervention Caseworker Triaging new approaches and providing quality advice to delay or stop homelessness in its tracks to all groups of customers including vulnerable customers who are in priority need, undertakes assessments to understand the council's duty -Homeless Intervention Caseworker Undertakes all necessary enquiries and prevention activity via Personal housing Plans -Homeless Intervention Caseworker Makes and checks statutory homeless decisions which are subject to legal challenge -Homeless Intervention Caseworker Work closely with internal and external partners and agencies to resolve homelessness -Homeless Intervention Caseworker Assesses who requires Transitional Accommodation - They ensure that the council meets the requirements of Part 7, Housing Act 1996 and Homeless Reduction Act. -Homeless Intervention Caseworker Considering Safeguarding issues and referrals, especially concerning children, older people and those claiming homelessness due to domestic abuse. Conducting full assessment of all eligible applicants who present as homeless or threatened with homelessness and issue notification letters in accordance with the legislation. Work collaboratively with applicants to draw up an agreed personalised housing plans and continually review the plan by updating the advice and support provided to the applicants. Assist in delivering a comprehensive and proactive homelessness prevention and advice service. Liaising with friends and family, landlords, letting agents, General Practitioners, Health Care workers, internal and external partners in the process of preventing or relieving homelessness and determining duties owed to applicants. Taking all reasonable steps to relieve homelessness irrespective of priority need. Conducting assessment interviews at Council offices and making home visits to homeless applicants. Apply and implement homelessness laws and the code of guidance, including the Housing Act1996, the Homelessness Act 2002, the Homeless Reduction Act 2017 and other relevant guidance and legislation whilst carrying out assessments of applicants' housing and support needs. Explain the full range of housing solutions available to customers to help prevent or relieve homelessness as well as mediate to help resolve potentially homeless cases irrespective of tenure (excluding fear of violence). Ensure full and accurate recordings of client's details, all advice and support provided and maintain accurate written and computer records, reports and other monitoring information as required, in connection with the various duties and case management and in line with relevant policies and procedures. To manage client's expectations advising as to potential housing solutions including private rented and hostel accommodation and as to the lower supply of social housing compared to demand. To undertake a holistic assessment of current housing issues and seek out appropriate solutions where possible at an early stage to prevent homelessness and where possible prevent the use of interim accommodation by preventing homelessness. You may need to make referrals to the Mental Health or other relevant professional panels and to attend or participate in case conferences as requested. To keep up to date with relevant case law particularly in respect of the tests of vulnerability and priority need and with reference to responsibilities under the Equality Act and Care Acts. To identify and refer cases to the homeless outreach workers / services, e.g. those with a history of rough sleeping or complex needs where resettlement is needed to enable rehousing by social or other housing providers. You will be working closely with the temporary accommodation team to support the client with rehoming to permanent accommodation. You will provide information to clients on the operation of the Council's Housing Register, advice on a household's position on the register, extending areas of choice and prospects of assistance with housing and update systems as necessary. You will be required to complete assessments on suitable accommodation for applicants for temporary or long-term accommodation to end the homeless duty. This role is likely to be two days in the office per week, candidates must be able to attend CBC office locations when requested. There will be a requirement to attend team meetings as and when required.

Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.

PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.

Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory

Your new company You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life. Your new role As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships. Responsibilities include: Deliver intensive housing management services across your patch Conduct regular room health & safety inspections Manage voids, lettings, rent arrears, and tenancy breaches Maintain property inventories and replenish items as needed Facilitate access for contractors and monitor maintenance quality Ensure compliance checks (e.g. gas, legionella) are completed on time Monitor and review CCTV footage where appropriate Prepare documentation for tenancy-related legal proceedings Promote safeguarding and report incidents or near misses Support Housing Benefit claims and liaise with relevant teams What you'll need to succeed Experience in tenancy management and working with vulnerable people Knowledge of housing law and welfare benefits Ability to travel independently across the region Access to a car and full driving licence with business insurance Strong organisational and communication skills CIH Level 3 qualification (desirable) What you'll get in return Competitive hourly rate of 17.24 (inclusive of holiday pay) Mileage paid at 30p per mile from home to properties 20-day holiday (increasing by 1 day per year for the next 5 years) Flexible working with autonomy over your diary Supportive team and meaningful work in the community Access to Hays Temp Worker benefits including pension and training What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

As a Repairs Officer, you'll deliver a high-quality repairs management service to residents, ensuring their needs are met throughout their tenancies. You'll be the first point of contact for repairs, providing efficient support and helping maintain safe, well-managed homes. Client Details Our client is a resident-led housing provider with a strong commitment to empowering communities and delivering excellent services. With offices in London, they are known for their inclusive culture and dedication to resident involvement. Description Receive, raise, and track repair requests from residents. Provide accurate responses to repairs and maintenance enquiries. Maintain up-to-date records and ensure KPIs are met. Liaise with surveyors, contractors, and housing colleagues on repairs and voids. Ensure all necessary certificates and documentation are in place before re-letting properties. Respond to resident complaints and enquiries, aiming for first-contact resolution. Contribute to continuous improvement of systems and practices. Profile A successful Interim Repairs Officer should have: Relevant qualification or equivalent experience in repairs, building, or construction. Knowledge of health and safety regulations in maintenance/construction. Experience delivering high-quality repairs and void maintenance services. Strong IT skills (Word, Excel, Outlook) and record-keeping ability. Excellent written and verbal communication skills. Commitment to resident involvement, equality, and diversity. Flexible, proactive, and able to work occasional evenings/weekends. Job Offer Competitive hourly rate of 17 to 21, depending on experience. Temporary position lasting between 6 and 12 months. Opportunity to work within a supportive team in the property department. Gain hands-on experience in property repairs and maintenance coordination. Full time office working in London (potential to go hybrid after 6 months) This is an excellent opportunity for someone looking to advance their career in property management. If you have the skills and experience required, we encourage you to apply today!

Temporary Accommodation Officer Lambeth Contract 159.49 per day PAYE or £209.68 per day limited paid via umbrella company inside IR35 Our client is looking for an experienced is looking for a Temporary Accommodation Officer This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. • To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. • To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer